G2 reviewers report that Gong excels in user experience, with many praising its intuitive interface and seamless integration with existing systems. Users appreciate features like the Gong Everywhere extension that enhances usability across platforms, making it easier to manage calls and follow-ups.
Users say that Outdoo AI offers a unique advantage in creating snippets from calls, which simplifies sharing specific parts of conversations. This feature is particularly highlighted by users who find it beneficial for collaboration and communication within teams.
According to verified reviews, Gong's robust AI capabilities for call analysis and note-taking are frequently mentioned as game-changers. Reviewers note that these features provide deep insights into sales calls, allowing teams to search for keywords and gather actionable data effortlessly.
Reviewers mention that while Outdoo AI provides useful features like customer sentiment ratings and transcription, it may not match the depth of insights offered by Gong. Users have expressed a desire for more comprehensive analytics to enhance their sales strategies.
G2 reviewers highlight Gong's strong support and implementation process, with many users noting that the onboarding experience is quick and efficient. This is a significant advantage for teams looking to get up and running without extensive downtime.
Users report that both platforms offer solid support, but Outdoo AI has received slightly higher marks for its customer-facing chatbot feature, which some users find helpful for immediate assistance. However, Gong's overall support quality remains highly rated, ensuring users feel supported throughout their journey.
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