Compare Gong and Otter.ai 
At a Glance
Market Segments
Mid-Market (69.4% of reviews)
Small-Business (73.2% of reviews)
Entry-Level Pricing
No pricing available
Free 1 User
Gong
Star Rating
(6,602)4.7 out of 5
Market Segments
Mid-Market (69.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GongOtter.ai
Star Rating
(484)4.4 out of 5
Market Segments
Small-Business (73.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 User
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gong excels in providing detailed meeting messages, which help users understand customer needs better. One user mentioned, "I like the past accurate detailed meeting messages that Gong provides," highlighting its effectiveness in capturing context during conversations.
- Users say that Otter.ai is a time-saver for note-taking, automatically transcribing meetings and conversations. A user noted, "Otter.ai automatically transcribes meetings and conversations, saving me hours of note-taking every week," showcasing its utility for those who need to focus on discussions rather than writing notes.
- Reviewers mention that Gong's implementation process is notably quick and user-friendly. Recent users have praised the "easy initial setup," which allows teams to start leveraging the software without extensive training or configuration challenges.
- According to verified reviews, Otter.ai shines in its collaborative features, allowing users to highlight key points and share transcripts easily. One user appreciated the ability to "add comments and easily share transcripts with my team," which fosters better communication and alignment among team members.
- G2 reviewers highlight Gong's superior call analysis capabilities, with users noting that it helps them improve their communication skills. A user shared, "I use Gong to really understand and improve how I communicate with prospects and customers," indicating its value in enhancing sales conversations.
- Users report that while Otter.ai is effective for personal use, such as recording doctor's visits, it may not offer the same depth of features for sales teams as Gong. One user mentioned, "I primarily use Otter.ai to record my doctor's visits," suggesting it may be more suited for individual rather than business-focused applications.
Pricing
Entry-Level Pricing
Gong
No pricing availableOtter.ai
Basic
Free
1 User
For those who want to give it a try
- Zoom, MS Teams, and Google Meet
- AI Chat within and across meetings
- AI meeting workflows
Free Trial
Gong
No trial information availableOtter.ai
Free Trial is available
Ratings
Meets Requirements
9.4
5,036
8.8
402
Ease of Use
9.3
5,097
9.0
408
Ease of Setup
9.1
1,305
9.0
300
Ease of Admin
9.1
776
8.6
92
Quality of Support
9.2
3,577
8.4
258
Has the product been a good partner in doing business?
9.3
778
8.5
85
Product Direction (% positive)
9.0
4,708
8.9
387
Features by Category
Lead Facilitation
7.1
346
Feature Not Available
7.3
340
6.1
67
7.5
345
Feature Not Available
7.6
344
6.8
16
Organization
8.3
349
Feature Not Available
8.3
345
8.4
67
8.3
344
7.6
17
Performance Analysis
8.5
346
6.6
68
8.6
351
6.8
67
Sales Analysis
7.7
330
Feature Not Available
7.9
336
Feature Not Available
Generative AI
8.6
285
8.1
61
8.9
292
8.6
60
Agentic AI - AI Sales Assistant
8.1
53
8.6
6
7.9
52
8.6
6
8.2
55
8.9
6
8.3
53
8.6
6
8.2
52
8.3
6
8.2
53
8.3
6
8.1
53
8.6
6
Integrated Workflows
7.8
104
Not enough data
8.0
108
Not enough data
8.3
105
Not enough data
7.3
98
Not enough data
8.5
107
Not enough data
8.4
102
Not enough data
8.5
98
Not enough data
Repeatability and Reportability
8.2
100
Not enough data
8.0
101
Not enough data
7.9
99
Not enough data
8.5
111
Not enough data
7.3
97
Not enough data
AI and Automation
7.8
91
Not enough data
7.7
88
Not enough data
7.4
87
Not enough data
7.6
87
Not enough data
8.0
87
Not enough data
Generative AI
8.2
93
Not enough data
Agentic AI - Sales Engagement
8.1
49
Not enough data
8.0
48
Not enough data
8.2
49
Not enough data
8.2
47
Not enough data
8.1
49
Not enough data
8.0
47
Not enough data
8.2
48
Not enough data
Business Instant Messaging
Not enough data
Feature Not Available
Not enough data
8.9
11
Not enough data
8.2
11
Business Instant Messaging
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Business Instant Messaging
Not enough data
8.2
11
Not enough data
8.3
12
Not enough data
8.5
11
Generative AI - Business Instant Messaging
Not enough data
9.3
5
AI - Business Instant Messaging
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
8.7
5
Not enough data
9.0
5
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
9.6
2791
|
Verified
8.7
90
8.8
2481
|
Verified
8.3
89
9.1
2703
|
Verified
8.5
87
8.3
1793
|
Verified
7.6
23
Artificial Intelligence - Conversation Intelligence
8.6
1870
|
Verified
7.7
75
8.3
2542
|
Verified
8.8
85
9.2
6
Not enough data
Generative AI
8.9
696
8.7
80
Agentic AI - Conversation Intelligence
8.0
134
8.3
24
8.0
134
8.3
24
8.1
143
8.1
24
8.0
135
8.4
24
8.2
136
8.3
23
8.1
135
8.3
23
7.9
134
7.8
23
Voice
Not enough data
8.5
187
Not enough data
8.1
202
Transcription
Not enough data
7.7
195
Not enough data
8.7
180
Not enough data
7.9
159
Not enough data
7.4
162
Editing
Not enough data
8.1
174
Not enough data
Feature Not Available
Not enough data
7.9
180
Not enough data
Feature Not Available
Integration
Not enough data
8.0
158
Not enough data
7.6
54
Not enough data
8.4
171
Not enough data
7.8
152
Not enough data
8.1
164
Agentic AI - Transcription
Not enough data
8.5
53
Not enough data
8.3
51
Not enough data
8.0
49
Revenue Sourcing and Forecasting
Feature Not Available
Not enough data
8.6
377
Not enough data
8.6
407
Not enough data
8.2
347
Not enough data
8.4
355
Not enough data
8.0
249
Not enough data
8.1
245
Not enough data
CRM Data Enrichment
9.0
401
Not enough data
8.8
388
Not enough data
9.1
423
Not enough data
Feature Not Available
Not enough data
8.6
253
Not enough data
Account Management
8.1
324
Not enough data
8.2
339
Not enough data
8.3
349
Not enough data
8.6
370
Not enough data
8.5
259
Not enough data
8.1
240
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.7
40
Not enough data
8.0
41
Not enough data
7.6
39
Not enough data
7.3
37
Not enough data
7.4
39
Not enough data
Meeting Prep - AI Meeting Assistants
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Meeting Automation - AI Meeting Assistants
Not enough data
9.0
200
Not enough data
8.0
186
Not enough data
8.5
183
Meeting Insights - AI Meeting Assistants
Not enough data
8.0
170
Not enough data
7.8
171
Not enough data
8.7
187
Accessibility - AI Meeting Assistants
Not enough data
Feature Not Available
Not enough data
8.7
184
Not enough data
Feature Not Available
Agentic AI - AI Meeting Assistants
Not enough data
8.3
85
Not enough data
7.9
84
Not enough data
7.9
86
Not enough data
8.1
84
Meeting Capture & Retention - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Integration - Voice Recognition
Not enough data
8.8
20
Not enough data
7.7
18
Not enough data
8.7
19
Not enough data
9.0
19
Performance Optimization - Voice Recognition
Not enough data
8.0
19
Not enough data
8.7
17
Not enough data
8.1
18
Not enough data
8.1
16
Not enough data
8.5
16
Security & Compliance - Voice Recognition
Not enough data
8.8
17
Not enough data
8.6
16
Not enough data
8.6
16
Advanced AI & Biometric Features - Voice Recognition
Not enough data
7.8
16
Not enough data
8.3
17
Not enough data
8.2
17
Not enough data
7.4
17
Agentic AI - Voice Recognition
Not enough data
8.4
16
Agentic AI - Sales Analytics
8.3
56
Not enough data
8.4
56
Not enough data
8.3
58
Not enough data
8.6
59
Not enough data
8.3
58
Not enough data
Data Sourcing
8.5
747
Not enough data
8.7
789
Not enough data
8.5
716
Not enough data
8.9
804
Not enough data
8.6
725
Not enough data
Predictive Analytics
8.1
721
Not enough data
8.4
750
Not enough data
8.2
736
Not enough data
8.3
722
Not enough data
Sales Management
8.6
760
Not enough data
8.2
721
Not enough data
8.7
758
Not enough data
9.0
828
Not enough data
Agentic AI - Sales Coaching
8.1
61
Not enough data
8.5
62
Not enough data
8.3
62
Not enough data
8.3
60
Not enough data
Training
9.0
1966
|
Verified
Not enough data
9.0
2178
|
Verified
Not enough data
8.6
1526
|
Verified
Not enough data
9.2
2216
|
Verified
Not enough data
Feedback
9.3
2371
|
Verified
Not enough data
9.0
1852
|
Verified
Not enough data
9.0
1893
|
Verified
Not enough data
8.8
1603
|
Verified
Not enough data
8.9
1789
|
Verified
Not enough data
8.9
1876
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
8.9
386
Not enough data
Agentic AI - Note-Taking Software
Not enough data
9.0
29
Action Item Detection - AI Note-taking Software
Not enough data
8.5
65
Not enough data
8.9
66
Automatic Transcription - AI Note-taking Software
Not enough data
8.8
70
Collaboration & Sharing - AI Note-taking Software
Not enough data
8.3
62
Language & Accent Support - AI Note-taking Software
Not enough data
7.7
63
Multi-Platform Integration - AI Note-taking Software
Not enough data
7.8
65
Privacy & Security Controls - AI Note-taking Software
Not enough data
8.1
60
Searchable Note Archives - AI Note-taking Software
Not enough data
8.2
65
Speaker Identification - AI Note-taking Software
Not enough data
7.9
66
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
8
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
9.6
23
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.7
17
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.4
15
Not enough data
Not enough data
Not enough data
9.6
15
Not enough data
Categories
Categories
Shared Categories
Gong and Otter.ai are categorized as Conversation Intelligence and AI Sales Assistant
Unique Categories
Gong is categorized as Revenue Operations & Intelligence (RO&I), Sales Engagement, Sales Coaching, Sales Analytics, and Revenue AI Platforms
Otter.ai is categorized as Transcription, AI Note-Taking Software, Business Instant Messaging, Note-Taking Software, Voice Recognition, and AI Meeting Assistants
Reviews
Reviewers' Company Size
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Otter.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.5%
Information Technology and Services
16.8%
Marketing and Advertising
9.0%
Internet
5.0%
Financial Services
3.2%
Other
28.5%
Computer Software
11.3%
Marketing and Advertising
11.1%
Information Technology and Services
7.1%
Consulting
6.7%
Higher Education
4.9%
Other
59.0%
Discussions
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
PB
Hi Bianca! You can go ahead and send the invitation to assistant@gong.io. I hope that helps!Read more
Do you accept marketing ideas/suggestions? I sent one to Udi and Amit.
3 Comments
CG
Very high ferformerRead more
What does otter AI do?
2 Comments
FT
Otter.ai is an artificial intelligence transcription service that automatically creates text transcriptions of online meetings and audio recordings.Read more
How do you transcribe on Otter AI?
1 Comment
TD
It auto transcribes the audio and then you can go through it while listening to correct the errors. Read more
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