Compare Gong and Otter.ai 
Featured Products
At a Glance
Market Segments
Mid-Market (69.4% of reviews)
Small-Business (73.5% of reviews)
Entry-Level Pricing
No pricing available
Free 1 User
Gong
Star Rating
(6,522)4.7 out of 5
Market Segments
Mid-Market (69.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GongOtter.ai
Star Rating
(463)4.4 out of 5
Market Segments
Small-Business (73.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 User
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gong excels in providing comprehensive insights from sales calls, with users highlighting its powerful AI features that allow for easy keyword searches and automated follow-ups. This capability is particularly beneficial for teams looking to enhance their sales strategies.
- Users say that Otter.ai is incredibly user-friendly, especially for capturing meeting conversations in real time. Reviewers appreciate its ability to generate clear notes and summaries automatically, making it a great tool for daily standups and ensuring that key points are easily accessible.
- According to verified reviews, Gong's implementation process is praised for its quick setup and seamless integration with existing systems, which users find essential for maintaining productivity. The Gong Everywhere extension is specifically noted for enhancing user experience across platforms.
- Reviewers mention that while Otter.ai is effective for transcription, it sometimes lacks the depth of analysis that Gong provides. Users have noted that Gong's call recording and analysis features offer a level of insight that is particularly valuable for sales teams aiming to refine their approach.
- G2 reviewers highlight Gong's superior support quality, with many users expressing satisfaction with the assistance they receive. This contrasts with Otter.ai, where some users feel that while support is good, it doesn't always meet the same high standards as Gong's.
- Users report that both products are easy to use, but Gong edges out with slightly higher ratings in overall usability. Reviewers have commented on how Gong's intuitive interface and robust features make it a preferred choice for those needing advanced conversation intelligence tools.
Pricing
Entry-Level Pricing
Gong
No pricing availableOtter.ai
Basic
Free
1 User
For those who want to give it a try
- Zoom, MS Teams, and Google Meet
- AI Chat within and across meetings
- AI meeting workflows
Free Trial
Gong
No trial information availableOtter.ai
Free Trial is available
Ratings
Meets Requirements
9.4
4,974
8.7
388
Ease of Use
9.3
5,031
9.0
393
Ease of Setup
9.1
1,252
9.0
287
Ease of Admin
9.1
773
8.6
93
Quality of Support
9.2
3,533
8.4
250
Has the product been a good partner in doing business?
9.3
775
8.5
86
Product Direction (% positive)
9.0
4,652
8.9
376
Features by Category
Lead Facilitation
7.1
349
Feature Not Available
7.3
343
6.1
67
7.5
347
Feature Not Available
7.6
346
6.8
16
Organization
8.3
351
Feature Not Available
8.3
347
8.4
67
8.3
347
7.6
17
Performance Analysis
8.5
349
6.6
68
8.6
353
6.8
67
Sales Analysis
7.8
333
Feature Not Available
7.9
339
Feature Not Available
Generative AI
8.6
288
8.1
61
8.9
295
8.6
60
Agentic AI - AI Sales Assistant
8.1
54
8.6
6
7.9
53
8.6
6
8.2
54
8.9
6
8.3
53
8.6
6
8.2
53
8.3
6
8.2
53
8.3
6
8.1
53
8.6
6
Integrated Workflows
7.8
103
Not enough data
7.9
106
Not enough data
8.3
104
Not enough data
7.3
99
Not enough data
8.4
104
Not enough data
8.4
102
Not enough data
8.5
98
Not enough data
Repeatability and Reportability
8.2
99
Not enough data
8.0
99
Not enough data
7.9
98
Not enough data
8.4
104
Not enough data
7.3
97
Not enough data
AI and Automation
7.8
90
Not enough data
7.7
88
Not enough data
7.4
87
Not enough data
7.6
87
Not enough data
8.0
87
Not enough data
Generative AI
8.2
92
Not enough data
Agentic AI - Sales Engagement
8.1
49
Not enough data
8.0
48
Not enough data
8.2
49
Not enough data
8.2
47
Not enough data
8.1
49
Not enough data
8.0
47
Not enough data
8.2
47
Not enough data
Business Instant Messaging
Not enough data
Feature Not Available
Not enough data
8.9
11
Not enough data
8.2
11
Business Instant Messaging
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Business Instant Messaging
Not enough data
8.2
11
Not enough data
8.3
12
Not enough data
8.5
11
Generative AI - Business Instant Messaging
Not enough data
9.3
5
AI - Business Instant Messaging
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
8.7
5
Not enough data
9.0
5
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
9.6
2772
|
Verified
8.7
89
8.8
2474
|
Verified
8.3
88
9.1
2682
|
Verified
8.5
86
8.3
1794
|
Verified
7.5
22
Artificial Intelligence - Conversation Intelligence
8.6
1872
|
Verified
7.7
74
8.3
2528
|
Verified
8.7
83
Not enough data
Not enough data
Generative AI
8.8
691
8.7
79
Agentic AI - Conversation Intelligence
8.0
135
8.2
23
8.0
134
8.2
23
8.1
136
8.0
23
8.0
135
8.3
23
8.2
136
8.3
22
8.1
135
8.2
22
7.9
134
7.7
22
Voice
Not enough data
8.5
184
Not enough data
8.0
197
Transcription
Not enough data
7.7
192
Not enough data
8.7
179
Not enough data
7.9
157
Not enough data
7.3
159
Editing
Not enough data
8.1
171
Not enough data
Feature Not Available
Not enough data
7.9
176
Not enough data
Feature Not Available
Integration
Not enough data
7.9
156
Not enough data
7.6
52
Not enough data
8.3
168
Not enough data
7.8
149
Not enough data
8.0
159
Agentic AI - Transcription
Not enough data
8.4
50
Not enough data
8.2
49
Not enough data
7.9
48
Revenue Sourcing and Forecasting
Feature Not Available
Not enough data
8.6
378
Not enough data
8.6
408
Not enough data
8.2
348
Not enough data
8.4
356
Not enough data
8.0
250
Not enough data
8.1
246
Not enough data
CRM Data Enrichment
9.0
402
Not enough data
8.8
390
Not enough data
9.1
424
Not enough data
Feature Not Available
Not enough data
8.6
254
Not enough data
Account Management
8.1
325
Not enough data
8.2
340
Not enough data
8.3
350
Not enough data
8.6
371
Not enough data
8.5
260
Not enough data
8.1
241
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.7
41
Not enough data
8.0
42
Not enough data
7.7
40
Not enough data
7.4
38
Not enough data
7.5
40
Not enough data
Meeting Prep - AI Meeting Assistants
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Meeting Automation - AI Meeting Assistants
Not enough data
9.0
191
Not enough data
7.9
181
Not enough data
8.4
179
Meeting Insights - AI Meeting Assistants
Not enough data
8.0
169
Not enough data
7.8
171
Not enough data
8.7
182
Accessibility - AI Meeting Assistants
Not enough data
Feature Not Available
Not enough data
8.7
178
Not enough data
Feature Not Available
Agentic AI - AI Meeting Assistants
Not enough data
8.3
84
Not enough data
7.9
83
Not enough data
7.9
86
Not enough data
8.0
83
Meeting Capture & Retention - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Integration - Voice Recognition
Not enough data
8.5
17
Not enough data
7.5
16
Not enough data
8.5
17
Not enough data
8.9
17
Performance Optimization - Voice Recognition
Not enough data
7.9
18
Not enough data
8.6
16
Not enough data
8.1
16
Not enough data
8.0
15
Not enough data
8.8
15
Security & Compliance - Voice Recognition
Not enough data
8.7
15
Not enough data
8.6
15
Not enough data
8.6
15
Advanced AI & Biometric Features - Voice Recognition
Not enough data
7.7
15
Not enough data
8.1
15
Not enough data
8.1
16
Not enough data
7.2
16
Agentic AI - Voice Recognition
Not enough data
8.4
15
Agentic AI - Sales Analytics
8.3
55
Not enough data
8.5
55
Not enough data
8.4
57
Not enough data
8.6
58
Not enough data
8.3
57
Not enough data
Data Sourcing
8.5
745
Not enough data
8.7
789
Not enough data
8.5
716
Not enough data
8.9
804
Not enough data
8.6
727
Not enough data
Predictive Analytics
8.1
722
Not enough data
8.4
751
Not enough data
8.2
738
Not enough data
8.3
724
Not enough data
Sales Management
8.6
761
Not enough data
8.2
722
Not enough data
8.7
759
Not enough data
9.0
826
Not enough data
Agentic AI - Sales Coaching
8.1
61
Not enough data
8.5
61
Not enough data
8.3
62
Not enough data
8.3
59
Not enough data
Training
9.0
1966
|
Verified
Not enough data
9.0
2179
|
Verified
Not enough data
8.6
1528
|
Verified
Not enough data
9.2
2217
|
Verified
Not enough data
Feedback
9.3
2371
|
Verified
Not enough data
9.0
1853
|
Verified
Not enough data
9.0
1895
|
Verified
Not enough data
8.8
1605
|
Verified
Not enough data
8.9
1791
|
Verified
Not enough data
8.9
1879
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
8.9
388
Not enough data
Agentic AI - Note-Taking Software
Not enough data
9.0
28
Action Item Detection - AI Note-taking Software
Not enough data
8.5
63
Not enough data
8.9
64
Automatic Transcription - AI Note-taking Software
Not enough data
8.7
67
Collaboration & Sharing - AI Note-taking Software
Not enough data
8.3
61
Language & Accent Support - AI Note-taking Software
Not enough data
7.6
62
Multi-Platform Integration - AI Note-taking Software
Not enough data
7.8
63
Privacy & Security Controls - AI Note-taking Software
Not enough data
8.1
59
Searchable Note Archives - AI Note-taking Software
Not enough data
8.2
64
Speaker Identification - AI Note-taking Software
Not enough data
7.9
65
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gong and Otter.ai are categorized as Conversation Intelligence and AI Sales Assistant
Unique Categories
Gong is categorized as Revenue AI Platforms, Revenue Operations & Intelligence (RO&I), Sales Engagement, Sales Coaching, and Sales Analytics
Otter.ai is categorized as Transcription, AI Note-Taking Software, Business Instant Messaging, Note-Taking Software, Voice Recognition, and AI Meeting Assistants
Reviews
Reviewers' Company Size
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Otter.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.6%
Information Technology and Services
16.8%
Marketing and Advertising
9.0%
Internet
5.1%
Financial Services
3.2%
Other
28.3%
Marketing and Advertising
11.2%
Computer Software
11.0%
Information Technology and Services
7.3%
Consulting
6.9%
Higher Education
4.8%
Other
58.7%
Discussions
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
ES
assistant@gong.io worked for me!Read more
How do i make Gong automatic for all my calls ?
3 Comments
JS
You can control this in configuration settings. You should not have to log into Gong for it to record. Read more
What does otter AI do?
2 Comments
FT
Otter.ai is an artificial intelligence transcription service that automatically creates text transcriptions of online meetings and audio recordings.Read more
Custom vocabulary
1 Comment
RD
Hello! I wanted to let you know that Equal Time (www.equaltime.io) offers Custom vocab (up to 1000 words or phrases). So you can add special tango terms as...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
