# Gong vs Otter.ai Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Gong excels in providing **insightful AI call summaries** that save users significant time, with one user noting it "gives the best call insights with zero effort." This feature is particularly beneficial for sales teams looking to enhance their performance through data-driven insights.
- **Users say** that Otter.ai stands out for its **real-time transcription capabilities** , with many praising its accuracy and speed. One reviewer highlighted how it "transcribes meetings and conversations in real time," making it a valuable tool for those who need to capture discussions quickly.
- **According to verified reviews** , Gong's user experience is often described as **seamless and intuitive** , with users appreciating the straightforward setup process. This ease of use is a significant advantage for teams that want to hit the ground running without extensive training.
- **Reviewers mention** that while Otter.ai is user-friendly, it may not offer the same depth of **coaching and analytics features** that Gong provides. Users have noted that Gong's coaching aspects and AI summaries help them refine their sales strategies effectively.
- **G2 reviewers highlight** Gong's superior **quality of support** , with many users expressing satisfaction with the assistance they receive. This level of support can be crucial for businesses that rely on timely help to resolve issues and optimize their use of the software.
- **Users report** that while Otter.ai is versatile for various applications, including podcast transcription, it may not match Gong's capabilities in **call analysis and lead qualification**. Gong's advanced features in these areas are particularly beneficial for sales professionals aiming to improve their conversion rates.



| | Gong | Otter.ai | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 6,678 | 502 | 
| **Largest Market Segment** | Mid-Market (69.4% of reviews) | Small-Business (73.3% of reviews) | 
| **Entry Level Price** | No pricing available | Free 1 User | 

---
## Top Pros & Cons

### Gong

Pros:
- Helpful (301 reviews)
- Ease of Use (240 reviews)

Cons:
- Call Issues (119 reviews)
- Recording Issues (77 reviews)

### Otter.ai

Pros:
- Ease of Use (121 reviews)
- Helpful (100 reviews)

Cons:
- Recording Issues (54 reviews)
- Accuracy Issues (48 reviews)

---
## Ratings Comparison
| Rating | Gong | Otter.ai | 
|---|---|---|
  | **Meets Requirements** | 9.4 (5103 reviews) | 8.8 (417 reviews) | 
  | **Ease of Use** | 9.3 (5165 reviews) | 9.0 (424 reviews) | 
  | **Ease of Setup** | 9.1 (1362 reviews) | 9.0 (316 reviews) | 
  | **Ease of Admin** | 9.1 (777 reviews) | 8.6 (92 reviews) | 
  | **Quality of Support** | 9.2 (3623 reviews) | 8.5 (268 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (779 reviews) | 8.5 (85 reviews) | 
  | **Product Direction (% positive)** | 9.0 (4761 reviews) | 8.9 (400 reviews) | 

---
## Pricing

### Gong

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Otter.ai

#### Entry-Level Pricing

Plan: Basic

Price: Free 1 User

Description: For those who want to give it a try

Key Features:
- Zoom, MS Teams, and Google Meet
- AI Chat within and across meetings
- AI meeting workflows

[Browse all 4 editions](https://www.g2.com/products/otter-ai/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 8.1/10 | 400 |
| **Otter.ai** | 7.9/10 | 72 |

#### Lead Facilitation

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Customer-facing Chatbot** | 7.1 (347 reviews) | Feature Not Available | 
| **Lead Qualification** | 7.3 (341 reviews) | 6.1 (67 reviews) | 
| **Lead Follow-up** | 7.6 (347 reviews) | Feature Not Available | 
| **Meeting Scheduling ** | 7.6 (346 reviews) | 6.8 (16 reviews) | 

#### Organization

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 8.3 (351 reviews) | Feature Not Available | 
| **Data Entry** | 8.3 (346 reviews) | 8.4 (67 reviews) | 
| **Integrations / APIs** | 8.3 (344 reviews) | 7.6 (17 reviews) | 

#### Performance Analysis

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Coaching ** | 8.5 (347 reviews) | 6.6 (68 reviews) | 
| **Peformance Tracking** | 8.6 (353 reviews) | 6.8 (67 reviews) | 

#### Sales Analysis

| Feature | Gong | Otter.ai | 
|---|---|---|
| **ROI Forecasting ** | 7.7 (330 reviews) | Feature Not Available | 
| **Sales Forecasting ** | 7.9 (337 reviews) | Feature Not Available | 

#### Generative AI

| Feature | Gong | Otter.ai | 
|---|---|---|
| **AI Text Generation** | 8.6 (286 reviews) | 8.1 (61 reviews) | 
| **AI Text Summarization** | 8.9 (294 reviews) | 8.6 (60 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (53 reviews) | 8.6 (6 reviews) | 
| **Multi-step Planning** | 7.9 (52 reviews) | 8.6 (6 reviews) | 
| **Cross-system Integration** | 8.3 (56 reviews) | 8.9 (6 reviews) | 
| **Adaptive Learning** | 8.3 (53 reviews) | 8.6 (6 reviews) | 
| **Natural Language Interaction** | 8.2 (52 reviews) | 8.3 (6 reviews) | 
| **Proactive Assistance** | 8.2 (53 reviews) | 8.3 (6 reviews) | 
| **Decision Making** | 8.2 (54 reviews) | 8.6 (6 reviews) | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 8.0/10 | 142 |
| **Otter.ai** | N/A | N/A |

#### Integrated Workflows

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Task Management** | 7.9 (106 reviews) | Not enough data | 
| **Email Tracking/Automation** | 8.0 (112 reviews) | Not enough data | 
| **Calls and Voice** | 8.4 (110 reviews) | Not enough data | 
| **Other Outreach Options ** | 7.3 (98 reviews) | Not enough data | 
| **CRM Integration** | 8.5 (111 reviews) | Not enough data | 
| **Calendar** | 8.4 (104 reviews) | Not enough data | 
| **Shared Records** | 8.5 (100 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Content Management** | 8.3 (102 reviews) | Not enough data | 
| **Workflow Management** | 8.1 (103 reviews) | Not enough data | 
| **Workflow Performance** | 8.0 (100 reviews) | Not enough data | 
| **Sales Coaching and Insights** | 8.5 (118 reviews) | Not enough data | 
| **Gamification** | 7.3 (97 reviews) | Not enough data | 

#### AI and Automation

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Lead Prioritization** | 7.8 (91 reviews) | Not enough data | 
| **Lead Scoring** | 7.7 (88 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | 7.4 (88 reviews) | Not enough data | 
| **Buyer Intelligence** | 7.6 (87 reviews) | Not enough data | 
| **Machine Learning** | 8.0 (88 reviews) | Not enough data | 

#### Generative AI

| Feature | Gong | Otter.ai | 
|---|---|---|
| **AI Text Generation** | 8.2 (95 reviews) | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (49 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (48 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (50 reviews) | Not enough data | 
| **Adaptive Learning** | 8.2 (48 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (50 reviews) | Not enough data | 
| **Proactive Assistance** | 8.0 (47 reviews) | Not enough data | 
| **Decision Making** | 8.3 (50 reviews) | Not enough data | 

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Gong** | N/A | N/A |
| **Otter.ai** | 8.9/10 | 13 |

#### Business Instant Messaging

| Feature | Gong | Otter.ai | 
|---|---|---|
| **File Sharing** | Not enough data | Feature Not Available | 
| **Notifications** | Not enough data | 8.9 (11 reviews) | 
| **Search** | Not enough data | 8.3 (12 reviews) | 

#### Business Instant Messaging 

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Audio Conferencing** | Not enough data | Feature Not Available | 
| **Video Conferencing** | Not enough data | Feature Not Available | 

#### Business Instant Messaging

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Mobile Application** | Not enough data | 8.3 (12 reviews) | 
| **Web Application** | Not enough data | 8.3 (12 reviews) | 
| **Integrations** | Not enough data | 8.5 (11 reviews) | 

#### Generative AI - Business Instant Messaging

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Text Summarization** | Not enough data | 9.4 (6 reviews) | 

#### AI - Business Instant Messaging

| Feature | Gong | Otter.ai | 
|---|---|---|
| **AI Powered Search** | Not enough data | 9.7 (5 reviews) | 
| **Smart Notifications** | Not enough data | 9.7 (5 reviews) | 
| **AI Powered Language Translation** | Not enough data | 8.7 (5 reviews) | 
| **Content Generation** | Not enough data | 9.0 (5 reviews) | 

#### Agentic AI - Business Instant Messaging

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 8.4/10 | 2992 |
| **Otter.ai** | 8.3/10 | 96 |

#### Call Analytics

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Call Recording** | 9.6 (2803 reviews) ✓ Verified | 8.8 (91 reviews) | 
| **Machine Learning** | 8.8 (2485 reviews) ✓ Verified | 8.3 (89 reviews) | 
| **Call Analysis** | 9.1 (2711 reviews) ✓ Verified | 8.5 (87 reviews) | 
| **Lead Qualification** | 8.3 (1794 reviews) ✓ Verified | 7.6 (23 reviews) | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Customer Scoring** | 8.6 (1873 reviews) ✓ Verified | 7.7 (75 reviews) | 
| **Speech-to-Text** | 8.3 (2548 reviews) ✓ Verified | 8.8 (85 reviews) | 
| **Sentiment Analysis** | 8.7 (10 reviews) | Not enough data | 

#### Generative AI

| Feature | Gong | Otter.ai | 
|---|---|---|
| **AI Text Summarization** | 8.8 (702 reviews) | 8.7 (81 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (134 reviews) | 8.3 (24 reviews) | 
| **Multi-step Planning** | 8.0 (134 reviews) | 8.3 (24 reviews) | 
| **Cross-system Integration** | 8.1 (144 reviews) | 8.1 (24 reviews) | 
| **Adaptive Learning** | 8.0 (135 reviews) | 8.4 (24 reviews) | 
| **Natural Language Interaction** | 8.2 (137 reviews) | 8.3 (23 reviews) | 
| **Proactive Assistance** | 8.1 (135 reviews) | 8.3 (23 reviews) | 
| **Decision Making** | 8.0 (136 reviews) | 7.8 (23 reviews) | 

### Transcription

| Product | Score | Reviews |
|---|---|---|
| **Gong** | N/A | N/A |
| **Otter.ai** | 8.1/10 | 213 |

#### Voice

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Dictation** | Not enough data | 8.5 (187 reviews) | 
| **Accuracy** | Not enough data | 8.1 (203 reviews) | 

#### Transcription

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Speaker Identification** | Not enough data | 7.7 (197 reviews) | 
| **Timecode Management** | Not enough data | 8.7 (181 reviews) | 
| **Closed Captioning** | Not enough data | 7.9 (159 reviews) | 
| **Custom Dictionary** | Not enough data | 7.4 (163 reviews) | 

#### Editing

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Collaboration** | Not enough data | 8.1 (174 reviews) | 
| **Spell Check and Punctuation** | Not enough data | Feature Not Available | 
| **Text Editing** | Not enough data | 7.9 (181 reviews) | 
| **Translation** | Not enough data | Feature Not Available | 

#### Integration

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Data Security** | Not enough data | 8.0 (158 reviews) | 
| **API** | Not enough data | 7.6 (54 reviews) | 
| **Voice Files** | Not enough data | 8.4 (171 reviews) | 
| **Live Captioning** | Not enough data | 7.8 (152 reviews) | 
| **Integrates With Existing Applications** | Not enough data | 8.1 (164 reviews) | 

#### Agentic AI - Transcription

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (53 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (51 reviews) | 
| **Decision Making** | Not enough data | 8.0 (49 reviews) | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 8.2/10 | 490 |
| **Otter.ai** | N/A | N/A |

#### Revenue Sourcing and Forecasting

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Revenue History** | Feature Not Available | Not enough data | 
| **Pipeline Management** | 8.6 (377 reviews) | Not enough data | 
| **Dashboard Analytics** | 8.6 (408 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.2 (347 reviews) | Not enough data | 
| **Data Segmentation** | 8.4 (355 reviews) | Not enough data | 
| **Predictive Forecasting** | 8.0 (250 reviews) | Not enough data | 
| **Revenue Operations Cadence** | 8.1 (246 reviews) | Not enough data | 

#### CRM Data Enrichment

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Calendar Sync** | 9.0 (402 reviews) | Not enough data | 
| **Email Activity Capture** | 8.8 (389 reviews) | Not enough data | 
| **Conversation Intelligence** | 9.1 (424 reviews) | Not enough data | 
| **Marketing Leads** | Feature Not Available | Not enough data | 
| **Contact Capture** | 8.6 (253 reviews) | Not enough data | 

#### Account Management

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Nonengaged Accounts** | 8.1 (324 reviews) | Not enough data | 
| **Account optimization** | 8.2 (339 reviews) | Not enough data | 
| **Historical Patterns** | 8.3 (350 reviews) | Not enough data | 
| **Rep Performance** | 8.6 (370 reviews) | Not enough data | 
| **Account Engagement** | 8.5 (259 reviews) | Not enough data | 
| **Historical Win/Loss Patterns** | 8.1 (240 reviews) | Not enough data | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (40 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (41 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (39 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (37 reviews) | Not enough data | 
| **Decision Making** | 7.4 (39 reviews) | Not enough data | 

### AI Meeting Assistants

| Product | Score | Reviews |
|---|---|---|
| **Gong** | N/A | N/A |
| **Otter.ai** | 8.5/10 | 222 |

#### Meeting Prep - AI Meeting Assistants

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Agenda Management** | Not enough data | Feature Not Available | 
| **Virtual Meeting Hosting** | Not enough data | Feature Not Available | 
| **Automated Scheduling** | Not enough data | Feature Not Available | 

#### Meeting Automation - AI Meeting Assistants

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Automated Note-Taking** | Not enough data | 9.1 (213 reviews) | 
| **Voice Recognition** | Not enough data | 7.9 (196 reviews) | 
| **Action Item Tracking** | Not enough data | 8.5 (187 reviews) | 

#### Meeting Insights - AI Meeting Assistants

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Sentiment Analysis** | Not enough data | 8.0 (170 reviews) | 
| **Personalization** | Not enough data | 7.8 (171 reviews) | 
| **Smart Summaries** | Not enough data | 8.8 (194 reviews) | 

#### Accessibility - AI Meeting Assistants

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Language Translation** | Not enough data | Feature Not Available | 
| **Real-Time Transcription** | Not enough data | 8.7 (192 reviews) | 
| **Accessibility Guidelines Compliance** | Not enough data | Feature Not Available | 

#### Agentic AI - AI Meeting Assistants

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (85 reviews) | 
| **Multi-step Planning** | Not enough data | 7.9 (84 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (88 reviews) | 
| **Decision Making** | Not enough data | 8.1 (84 reviews) | 

#### Meeting Capture & Retention - AI Meeting Assistants

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Bot Presence** | Not enough data | Not enough data | 
| **Meeting Moments Management** | Not enough data | 9.4 (8 reviews) | 
| **Audio or Video Recording** | Not enough data | 10.0 (6 reviews) | 

### Voice Recognition

| Product | Score | Reviews |
|---|---|---|
| **Gong** | N/A | N/A |
| **Otter.ai** | 8.5/10 | 23 |

#### Deployment & Integration - Voice Recognition

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Installation & setup Ease** | Not enough data | 8.8 (20 reviews) | 
| **Developer API & SDK** | Not enough data | 7.7 (18 reviews) | 
| **Software Integration** | Not enough data | 8.8 (20 reviews) | 
| **Multi-Device Support** | Not enough data | 9.0 (19 reviews) | 

#### Performance Optimization - Voice Recognition

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Accuracy in Noisy Settings** | Not enough data | 8.0 (19 reviews) | 
| **High-Volume Scalability** | Not enough data | 8.7 (17 reviews) | 
| **Environmental Noise Adaptation** | Not enough data | 8.1 (18 reviews) | 
| **Multilingual Voice Recognition** | Not enough data | 8.1 (16 reviews) | 
| **Low-Latency Processing** | Not enough data | 8.5 (16 reviews) | 

#### Security & Compliance - Voice Recognition

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Liveness Detection** | Not enough data | 8.8 (17 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.6 (16 reviews) | 
| **Secure Communication Channels** | Not enough data | 8.6 (16 reviews) | 

#### Advanced AI & Biometric Features - Voice Recognition

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Voice-Based Authentication** | Not enough data | 7.8 (16 reviews) | 
| **Machine Learning & Adaptive Speech Recognition** | Not enough data | 8.3 (17 reviews) | 
| **Speaker Differentiation** | Not enough data | 8.2 (17 reviews) | 
| **Sentiment & Tone Analysis** | Not enough data | 7.4 (17 reviews) | 

#### Agentic AI - Voice Recognition

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | 8.4 (16 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 8.5/10 | 1020 |
| **Otter.ai** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (57 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (57 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (59 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (60 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (59 reviews) | Not enough data | 

#### Data Sourcing

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Data Sourcing** | 8.5 (750 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.7 (793 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.5 (719 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.9 (807 reviews) | Not enough data | 
| **Data Segmentation** | 8.6 (727 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Lead Scoring** | 8.1 (724 reviews) | Not enough data | 
| **Opportunity Scoring** | 8.4 (754 reviews) | Not enough data | 
| **Risk Analysis** | 8.2 (739 reviews) | Not enough data | 
| **Live Forecasting** | 8.3 (725 reviews) | Not enough data | 

#### Sales Management

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Live Pipeline Management** | 8.6 (764 reviews) | Not enough data | 
| **Sales Gamification** | 8.2 (724 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.7 (762 reviews) | Not enough data | 
| **Activity Tracking** | 9.0 (833 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 8.8/10 | 2880 |
| **Otter.ai** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Multi-step Planning** | 8.1 (62 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (62 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (62 reviews) | Not enough data | 
| **Decision Making** | 8.3 (60 reviews) | Not enough data | 

#### Training

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Knowledge Base** | 9.0 (1968 reviews) ✓ Verified | Not enough data | 
| **Coaching Materials** | 9.0 (2183 reviews) ✓ Verified | Not enough data | 
| **Playbook Creation** | 8.6 (1527 reviews) ✓ Verified | Not enough data | 
| **Video Record** | 9.2 (2218 reviews) ✓ Verified | Not enough data | 

#### Feedback

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Review** | 9.3 (2375 reviews) ✓ Verified | Not enough data | 
| **Scorecard** | 9.0 (1853 reviews) ✓ Verified | Not enough data | 
| **Coaching Card** | 9.0 (1895 reviews) ✓ Verified | Not enough data | 
| **Leaderboard** | 8.8 (1604 reviews) ✓ Verified | Not enough data | 
| **Real-Time Updates** | 8.9 (1790 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.9 (1877 reviews) ✓ Verified | Not enough data | 
| **Competition** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Gong | Otter.ai | 
|---|---|---|
| **AI Text Summarization** | 8.9 (389 reviews) | Not enough data | 

### Note-Taking Software

| Product | Score | Reviews |
|---|---|---|
| **Gong** | N/A | N/A |
| **Otter.ai** | 9.0/10 | 29 |

#### Agentic AI - Note-Taking Software

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.0 (29 reviews) | 

### AI Note-Taking Software

| Product | Score | Reviews |
|---|---|---|
| **Gong** | N/A | N/A |
| **Otter.ai** | 8.2/10 | 76 |

#### Action Item Detection - AI Note-taking Software

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Action Item extraction** | Not enough data | 8.5 (65 reviews) | 
| **Summary Generation** | Not enough data | 8.9 (66 reviews) | 

#### Automatic Transcription - AI Note-taking Software

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Speech-to-text Transcription** | Not enough data | 8.8 (70 reviews) | 

#### Collaboration & Sharing - AI Note-taking Software

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Team-based Access** | Not enough data | 8.3 (62 reviews) | 

#### Language & Accent Support - AI Note-taking Software

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Multi-Language and Accent Support** | Not enough data | 7.7 (63 reviews) | 

#### Multi-Platform Integration - AI Note-taking Software

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Integrations** | Not enough data | 7.8 (65 reviews) | 

#### Privacy & Security Controls - AI Note-taking Software

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Access Control** | Not enough data | 8.1 (60 reviews) | 

#### Searchable Note Archives - AI Note-taking Software

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Semantic Search** | Not enough data | 8.2 (65 reviews) | 

#### Speaker Identification - AI Note-taking Software

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Speaker Recognition** | Not enough data | 7.9 (66 reviews) | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 9.2/10 | 78 |
| **Otter.ai** | N/A | N/A |

#### Agentic AI - Revenue AI Platforms

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Natural Language Interaction** | 7.7 (5 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | 9.3 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (22 reviews) | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Gong | Otter.ai | 
|---|---|---|
| **Conversation Intelligence** | 9.8 (52 reviews) | Not enough data | 
| **Predictive Forecasting** | 8.2 (10 reviews) | Not enough data | 
| **CRM Data Enrichment** | 8.7 (10 reviews) | Not enough data | 
| **Actionable Insights** | 9.7 (39 reviews) | Not enough data | 
| **Risk Flagging** | 10.0 (8 reviews) | Not enough data | 
| **Workflow Orchestration** | 9.2 (6 reviews) | Not enough data | 
| **Sales Coaching** | 9.6 (27 reviews) | Not enough data | 
| **Pipeline & Deal Management** | 9.6 (13 reviews) | Not enough data | 
| **Customer Data Capture** | 9.4 (36 reviews) | Not enough data | 

---
## Categories
**Shared Categories (2):** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant)

**Unique to Gong (5):** [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)

**Unique to Otter.ai (6):** [Transcription Software](https://www.g2.com/categories/transcription), [AI Note-Taking Software](https://www.g2.com/categories/ai-note-taking-software), [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [Note-Taking Software](https://www.g2.com/categories/note-taking-software), [Voice Recognition Software](https://www.g2.com/categories/voice-recognition), [AI Meeting Assistants Software](https://www.g2.com/categories/ai-meeting-assistants)


---
## Reviewer Demographics

### By Company Size

| Segment | Gong | Otter.ai | 
|---|---|---|
| **Small-Business** | 12.9% | 73.3% | 
| **Mid-Market** | 69.4% | 20.4% | 
| **Enterprise** | 17.7% | 6.3% | 

### By Industry

#### Gong

- **Computer Software:** 37.4%
- **Information Technology and Services:** 16.9%
- **Marketing and Advertising:** 9.0%
- **Internet:** 5.0%
- **Financial Services:** 3.2%
- **Human Resources:** 1.9%
- **Telecommunications:** 1.7%
- **Computer & Network Security:** 1.7%
- **E-Learning:** 1.4%
- **Staffing and Recruiting:** 1.3%
- **Other:** 20.5%

#### Otter.ai

- **Computer Software:** 11.1%
- **Marketing and Advertising:** 10.7%
- **Information Technology and Services:** 7.3%
- **Consulting:** 7.1%
- **Financial Services:** 4.7%
- **Higher Education:** 4.7%
- **Education Management:** 4.1%
- **Non-Profit Organization Management:** 3.2%
- **Writing and Editing:** 2.1%
- **Health, Wellness and Fitness:** 1.9%
- **Other:** 43.0%

---
## Alternatives

### Alternatives to Gong

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25861 reviews)
- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5609 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3574 reviews)
- [Salesken](https://www.g2.com/products/salesken/reviews) — 4.9/5 stars (396 reviews)
- [Aviso](https://www.g2.com/products/aviso/reviews) — 4.3/5 stars (986 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9694 reviews)
- [Jiminny](https://www.g2.com/products/jiminny/reviews) — 4.6/5 stars (930 reviews)
- [Backstory](https://www.g2.com/products/people-ai-backstory/reviews) — 4.5/5 stars (630 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (579 reviews)

### Alternatives to Otter.ai

- [Fathom](https://www.g2.com/products/fathom-video/reviews) — 5.0/5 stars (6956 reviews)
- [Fellow](https://www.g2.com/products/fellow/reviews) — 4.7/5 stars (2432 reviews)
- [tl;dv](https://www.g2.com/products/tl-dv/reviews) — 4.7/5 stars (529 reviews)
- [Grain](https://www.g2.com/products/grain/reviews) — 4.6/5 stars (309 reviews)
- [Fireflies.ai](https://www.g2.com/products/fireflies-ai/reviews) — 4.7/5 stars (751 reviews)
- [Rev](https://www.g2.com/products/rev/reviews) — 4.7/5 stars (621 reviews)
- [MeetGeek](https://www.g2.com/products/meetgeek/reviews) — 4.6/5 stars (491 reviews)
- [Krisp](https://www.g2.com/products/krisp/reviews) — 4.7/5 stars (1539 reviews)
- [Notta](https://www.g2.com/products/notta/reviews) — 4.4/5 stars (236 reviews)
- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (19199 reviews)

---
## Top Discussions

### Gong

- Title: [What is gong software?](https://www.g2.com/discussions/what-is-gong-software) — 6 comments
  > **Top comment:** "Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This..."
- Title: [What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?](https://www.g2.com/discussions/25247-what-is-the-email-address-to-send-the-invite-to-for-a-last-minute-call-to-be-recorded-and-is-there-a-way-to-send-the-invite-via-email-not-through-the-gong-site) — 4 comments, 2 upvotes
  > **Top comment:** "Hi Bianca! You can go ahead and send the invitation to assistant@gong.io. I hope that helps!"
- Title: [Do you accept marketing ideas/suggestions? I sent one to Udi and Amit.](https://www.g2.com/discussions/do-you-accept-marketing-ideas-suggestions-i-sent-one-to-udi-and-amit) — 3 comments, 4 upvotes
  > **Top comment:** "Very high ferformer"
- Title: [How do i make Gong automatic for all my calls ?](https://www.g2.com/discussions/how-do-i-make-gong-automatic-for-all-my-calls) — 3 comments, 1 upvote
  > **Top comment:** "You can control this in configuration settings. You should not have to log into Gong for it to record. "
- Title: [How is Gong revolutionizing sales strategies with its AI-driven insights?](https://www.g2.com/discussions/gong-how-is-gong-revolutionizing-sales-strategies-with-its-ai-driven-insights) — 2 comments
  > **Top comment:** "Great! Gong is a very reliable tools to use when it comes from documentation, recordings and quality analysis. "

### Otter.ai

- Title: [What is Otter.ai used for?](https://www.g2.com/discussions/what-is-otter-ai-used-for) — 2 comments, 1 upvote
  > **Top comment:** "Transcription"
- Title: [What does otter AI do?](https://www.g2.com/discussions/what-does-otter-ai-do) — 2 comments, 1 upvote
  > **Top comment:** "Otter.ai is an artificial intelligence transcription service that automatically creates text transcriptions of online meetings and audio recordings."
- Title: [How do you transcribe on Otter AI?](https://www.g2.com/discussions/how-do-you-transcribe-on-otter-ai) — 1 comment, 1 upvote
  > **Top comment:** "It auto transcribes the audio and then you can go through it while listening to correct the errors. "
- Title: [Does Otter AI work with Microsoft teams?](https://www.g2.com/discussions/does-otter-ai-work-with-microsoft-teams) — 1 comment, 1 upvote
  > **Top comment:** "Equal Time (www.equaltime.io) definitely works with MSTeams! You can get full meeting transcripts, AI summary, action items, and qualitative review. "
- Title: [What are the advantages of Otter.aI versus fireflies.al?](https://www.g2.com/discussions/50949-what-are-the-advantages-of-otter-ai-versus-fireflies-al) — 1 comment, 1 upvote
  > **Top comment:** "We looked at both and decided neither. They both do not provide video and do not use AI to extract important highlights. Neither can summarize long..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gong-vs-otter-ai)