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At a Glance
Market Segments
Mid-Market (69.3% of reviews)
Small-Business (73.7% of reviews)
Entry-Level Pricing
No pricing available
Free 1 User
Gong
Star Rating
(6,450)4.7 out of 5
Market Segments
Mid-Market (69.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GongOtter.ai
Star Rating
(445)4.4 out of 5
Market Segments
Small-Business (73.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 User
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gong excels in providing top-tier recording and transcription capabilities, with users highlighting its ability to automatically analyze sales calls and generate insightful summaries. This feature is particularly beneficial for sales teams looking to extract actionable insights from their conversations.
- Users say that Otter.ai is a great tool for note-taking and call transcription, especially for those who frequently use platforms like Google Meet and Zoom. Reviewers appreciate its seamless integration and the usefulness of the meeting summaries it provides, making it a solid choice for small businesses.
- According to verified reviews, Gong's implementation process is praised for its intuitive onboarding, which helps teams get up and running quickly. In contrast, while Otter.ai is noted for its ease of use, some users mention that it may not fully meet the specific needs of larger organizations.
- Reviewers mention that Gong's quality of support is a standout feature, with many users expressing satisfaction with the assistance they receive. On the other hand, Otter.ai users have reported mixed experiences with support, indicating that there is room for improvement in this area.
- G2 reviewers highlight Gong's advanced AI capabilities, particularly in conversation intelligence and call analysis, which are seen as game-changers for sales professionals. Meanwhile, Otter.ai's AI features are appreciated for their functionality, but they do not reach the same level of sophistication as Gong's offerings.
- Users say that while Gong is particularly well-suited for mid-market companies, Otter.ai shines in the small business segment, where its free entry-level pricing and straightforward features make it an attractive option for startups and smaller teams.
Pricing
Entry-Level Pricing
Gong
No pricing availableOtter.ai
Basic
Free
1 User
For those who want to give it a try
- Zoom, MS Teams, and Google Meet
- AI Chat within and across meetings
- AI meeting workflows
Free Trial
Gong
No trial information availableOtter.ai
Free Trial is available
Ratings
Meets Requirements
9.4
4,941
8.7
374
Ease of Use
9.3
4,997
9.0
379
Ease of Setup
9.1
1,225
9.0
273
Ease of Admin
9.1
768
8.6
89
Quality of Support
9.3
3,509
8.4
240
Has the product been a good partner in doing business?
9.3
770
8.6
82
Product Direction (% positive)
9.0
4,619
8.8
363
Features by Category
Lead Facilitation
7.1
350
Feature Not Available
7.3
344
6.1
67
7.5
347
Feature Not Available
7.6
347
6.8
16
Organization
8.3
352
Feature Not Available
8.3
348
8.4
67
8.3
349
7.6
17
Performance Analysis
8.5
350
6.6
68
8.6
353
6.8
67
Sales Analysis
7.8
334
Feature Not Available
7.9
340
Feature Not Available
Generative AI
8.6
286
8.1
61
8.9
292
8.6
60
Agentic AI - AI Sales Assistant
8.1
54
8.6
6
7.9
53
8.6
6
8.2
54
8.9
6
8.3
53
8.6
6
8.2
53
8.3
6
8.2
53
8.3
6
8.1
53
8.6
6
Integrated Workflows
7.8
102
Not enough data
7.9
103
Not enough data
8.3
101
Not enough data
7.3
98
Not enough data
8.5
103
Not enough data
8.4
101
Not enough data
8.5
97
Not enough data
Repeatability and Reportability
8.2
99
Not enough data
8.0
99
Not enough data
7.9
98
Not enough data
8.3
103
Not enough data
7.3
97
Not enough data
AI and Automation
7.8
90
Not enough data
7.7
88
Not enough data
7.4
87
Not enough data
7.6
87
Not enough data
8.0
87
Not enough data
Generative AI
8.2
91
Not enough data
Agentic AI - Sales Engagement
8.1
49
Not enough data
8.0
48
Not enough data
8.2
49
Not enough data
8.2
47
Not enough data
8.1
48
Not enough data
8.0
47
Not enough data
8.2
47
Not enough data
Business Instant Messaging
Not enough data
Feature Not Available
Not enough data
8.9
11
Not enough data
8.2
11
Business Instant Messaging
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Business Instant Messaging
Not enough data
8.2
11
Not enough data
8.3
12
Not enough data
8.5
11
Generative AI - Business Instant Messaging
Not enough data
9.3
5
AI - Business Instant Messaging
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
8.7
5
Not enough data
9.0
5
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
9.6
2750
|
Verified
8.7
89
8.8
2468
|
Verified
8.3
88
9.1
2662
|
Verified
8.5
86
8.3
1795
|
Verified
7.5
22
Agent Performance Management
8.6
1871
|
Verified
7.7
74
8.3
2518
|
Verified
8.7
82
8.7
2304
|
Verified
8.6
81
Generative AI
8.9
675
8.7
78
Agentic AI - Conversation Intelligence
8.0
135
8.2
23
8.0
134
8.2
23
8.2
135
8.0
23
8.0
134
8.3
23
8.2
135
8.3
22
8.1
134
8.2
22
8.0
134
7.7
22
Voice
Not enough data
8.5
184
Not enough data
8.0
195
Transcription
Not enough data
7.7
192
Not enough data
8.7
179
Not enough data
7.9
157
Not enough data
7.3
159
Editing
Not enough data
8.1
171
Not enough data
Feature Not Available
Not enough data
7.9
175
Not enough data
Feature Not Available
Integration
Not enough data
7.9
156
Not enough data
7.6
52
Not enough data
8.3
168
Not enough data
7.8
149
Not enough data
8.0
159
Agentic AI - Transcription
Not enough data
8.4
50
Not enough data
8.2
49
Not enough data
7.9
48
Revenue Sourcing and Forecasting
Feature Not Available
Not enough data
8.6
379
Not enough data
8.6
409
Not enough data
8.2
348
Not enough data
8.4
356
Not enough data
8.0
250
Not enough data
8.1
246
Not enough data
CRM Data Enrichment
9.0
402
Not enough data
8.8
389
Not enough data
9.1
424
Not enough data
Feature Not Available
Not enough data
8.6
254
Not enough data
Account Management
8.1
325
Not enough data
8.2
340
Not enough data
8.3
350
Not enough data
8.6
371
Not enough data
8.5
260
Not enough data
8.1
241
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.7
41
Not enough data
8.0
42
Not enough data
7.7
40
Not enough data
7.4
38
Not enough data
7.5
40
Not enough data
Meeting Prep - AI Meeting Assistants
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Meeting Automation - AI Meeting Assistants
Not enough data
8.9
178
Not enough data
8.0
175
Not enough data
8.4
176
Meeting Insights - AI Meeting Assistants
Not enough data
8.0
169
Not enough data
7.7
169
Not enough data
8.7
174
Accessibility - AI Meeting Assistants
Not enough data
Feature Not Available
Not enough data
8.6
171
Not enough data
Feature Not Available
Agentic AI - AI Meeting Assistants
Not enough data
8.3
84
Not enough data
7.9
83
Not enough data
7.9
86
Not enough data
8.0
83
Deployment & Integration - Voice Recognition
Not enough data
8.5
17
Not enough data
7.5
16
Not enough data
8.5
17
Not enough data
8.9
17
Performance Optimization - Voice Recognition
Not enough data
8.0
17
Not enough data
8.6
16
Not enough data
8.1
16
Not enough data
8.0
15
Not enough data
8.8
15
Security & Compliance - Voice Recognition
Not enough data
8.7
15
Not enough data
8.6
15
Not enough data
8.6
15
Advanced AI & Biometric Features - Voice Recognition
Not enough data
7.7
15
Not enough data
8.1
15
Not enough data
8.1
16
Not enough data
7.2
16
Agentic AI - Voice Recognition
Not enough data
8.4
15
Agentic AI - Sales Analytics
8.3
55
Not enough data
8.5
55
Not enough data
8.4
57
Not enough data
8.6
58
Not enough data
8.3
57
Not enough data
Data Sourcing
8.5
744
Not enough data
8.7
789
Not enough data
8.5
716
Not enough data
8.9
803
Not enough data
8.6
726
Not enough data
Predictive Analytics
8.1
721
Not enough data
8.4
749
Not enough data
8.2
735
Not enough data
8.3
723
Not enough data
Sales Management
8.6
759
Not enough data
8.2
721
Not enough data
8.7
758
Not enough data
9.0
824
Not enough data
Agentic AI - Sales Coaching
8.1
61
Not enough data
8.5
61
Not enough data
8.3
62
Not enough data
8.3
59
Not enough data
Training
9.0
1965
|
Verified
Not enough data
9.0
2176
|
Verified
Not enough data
8.6
1527
|
Verified
Not enough data
9.2
2215
|
Verified
Not enough data
Feedback
9.3
2371
|
Verified
Not enough data
9.0
1852
|
Verified
Not enough data
9.0
1895
|
Verified
Not enough data
8.8
1605
|
Verified
Not enough data
8.9
1791
|
Verified
Not enough data
8.9
1878
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
8.9
388
Not enough data
Agentic AI - Note-Taking Software
Not enough data
9.0
28
Action Item Detection - AI Note-taking Software
Not enough data
8.5
63
Not enough data
8.9
63
Automatic Transcription - AI Note-taking Software
Not enough data
8.7
65
Collaboration & Sharing - AI Note-taking Software
Not enough data
8.3
61
Language & Accent Support - AI Note-taking Software
Not enough data
7.6
62
Multi-Platform Integration - AI Note-taking Software
Not enough data
7.8
63
Privacy & Security Controls - AI Note-taking Software
Not enough data
8.1
59
Searchable Note Archives - AI Note-taking Software
Not enough data
8.2
63
Speaker Identification - AI Note-taking Software
Not enough data
7.9
65
Categories
Categories
Shared Categories
Gong and Otter.ai are categorized as Conversation Intelligence and AI Sales Assistant
Unique Categories
Gong is categorized as Sales Coaching, Sales Engagement, Sales Analytics, and Revenue Operations & Intelligence (RO&I)
Otter.ai is categorized as Transcription, AI Note-Taking Software, Business Instant Messaging, Note-Taking Software, Voice Recognition, and AI Meeting Assistants
Reviews
Reviewers' Company Size
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Otter.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.6%
Information Technology and Services
16.7%
Marketing and Advertising
9.0%
Internet
5.1%
Financial Services
3.3%
Other
28.3%
Marketing and Advertising
11.4%
Computer Software
11.4%
Consulting
7.1%
Information Technology and Services
7.1%
Higher Education
5.0%
Other
58.1%
Discussions
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
ES
assistant@gong.io worked for me!Read more
How do i make Gong automatic for all my calls ?
3 Comments
JS
You can control this in configuration settings. You should not have to log into Gong for it to record. Read more
What does otter AI do?
2 Comments
FT
Otter.ai is an artificial intelligence transcription service that automatically creates text transcriptions of online meetings and audio recordings.Read more
Custom vocabulary
1 Comment
RD
Hello! I wanted to let you know that Equal Time (www.equaltime.io) offers Custom vocab (up to 1000 words or phrases). So you can add special tango terms as...Read more
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