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Compare Gong and Observe.AI 
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At a Glance
Market Segments
Mid-Market (69.4% of reviews)
Mid-Market (64.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gong
Star Rating
(6,425)4.8 out of 5
Market Segments
Mid-Market (69.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GongObserve.AI
Star Rating
(238)4.6 out of 5
Market Segments
Mid-Market (64.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Observe.AISummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gong excels in Call Recording with a score of 9.6, highlighting its clarity and reliability, while Observe.AI follows closely with a score of 9.5, but some users mention occasional issues with audio quality.
- Reviewers mention that Observe.AI shines in Lead Qualification, scoring 9.0, as it provides more tailored insights into potential leads compared to Gong's score of 8.4, which some users feel lacks depth in analysis.
- G2 users highlight Gong's superior Quality Assurance features, particularly in Evaluation and Calibration, with scores of 9.2 and 9.0 respectively, while Observe.AI's scores in these areas are not as high, leading some users to feel it lacks comprehensive evaluation tools.
- Users on G2 report that Gong's Generative AI capabilities, especially in AI Text Generation, score 9.0, making it a preferred choice for creating content, whereas Observe.AI's score of 8.6 indicates room for improvement in this area.
- Reviewers mention that Gong's CRM Data Enrichment features, particularly Calendar Sync and Email Activity Capture, score 9.0 and 8.8 respectively, providing seamless integration, while Observe.AI's integration capabilities are perceived as less robust.
- Users say that Gong's Performance Analysis tools, particularly in Coaching and Performance Tracking, score 8.8 and 8.9, which some users find more intuitive compared to Observe.AI's offerings, leading to a more effective coaching experience.
Pricing
Entry-Level Pricing
Gong
No pricing availableObserve.AI
No pricing availableFree Trial
Gong
No trial information availableObserve.AI
No trial information availableRatings
Meets Requirements
9.4
4,924
8.8
185
Ease of Use
9.3
4,980
9.2
185
Ease of Setup
9.1
1,209
9.0
108
Ease of Admin
9.1
768
9.2
91
Quality of Support
9.3
3,495
9.2
181
Has the product been a good partner in doing business?
9.3
770
9.3
93
Product Direction (% positive)
9.0
4,602
9.7
177
Features by Category
Lead Facilitation
7.1
349
Not enough data
7.3
343
Not enough data
7.5
346
Not enough data
7.6
346
Not enough data
Organization
8.3
351
Not enough data
8.3
347
Not enough data
8.3
347
Not enough data
Performance Analysis
8.5
349
Not enough data
8.6
352
Not enough data
Sales Analysis
7.8
333
Not enough data
7.9
339
Not enough data
Generative AI
8.6
285
Not enough data
8.9
291
Not enough data
Agentic AI - AI Sales Assistant
8.1
53
Not enough data
7.9
52
Not enough data
8.2
53
Not enough data
8.3
52
Not enough data
8.2
52
Not enough data
8.2
52
Not enough data
8.1
52
Not enough data
Integrated Workflows
7.8
101
Not enough data
7.9
101
Not enough data
8.3
100
Not enough data
7.3
97
Not enough data
8.5
100
Not enough data
8.4
100
Not enough data
8.5
96
Not enough data
Repeatability and Reportability
8.2
98
Not enough data
8.0
98
Not enough data
7.9
96
Not enough data
8.4
99
Not enough data
7.3
96
Not enough data
AI and Automation
7.8
89
Not enough data
7.6
87
Not enough data
7.4
86
Not enough data
7.6
86
Not enough data
8.0
86
Not enough data
Generative AI
8.2
90
Not enough data
Agentic AI - Sales Engagement
8.2
48
Not enough data
8.0
47
Not enough data
8.2
48
Not enough data
8.2
46
Not enough data
8.0
47
Not enough data
8.1
46
Not enough data
8.2
46
Not enough data
Call Analytics
9.6
2738
|
Verified
9.5
43
8.8
2462
|
Verified
8.9
44
9.1
2651
|
Verified
9.1
44
8.3
1792
|
Verified
9.0
40
Agent Performance Management
8.6
1868
|
Verified
9.3
40
8.3
2509
|
Verified
8.7
42
8.7
2296
|
Verified
9.1
43
Generative AI
8.9
669
8.9
17
Agentic AI - Conversation Intelligence
8.0
133
Not enough data
8.0
133
Not enough data
8.2
132
Not enough data
8.0
133
Not enough data
8.2
134
Not enough data
8.1
133
Not enough data
8.0
133
Not enough data
Quality Assurance
Not enough data
9.2
143
Not enough data
9.0
140
Not enough data
8.8
134
Engagement
Not enough data
9.1
144
Not enough data
9.1
137
Not enough data
8.8
133
Performance
Not enough data
9.0
126
Not enough data
9.3
134
Generative AI
Not enough data
8.8
28
Not enough data
8.8
28
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Feature Not Available
Not enough data
8.6
377
Not enough data
8.6
408
Not enough data
8.2
347
Not enough data
8.4
355
Not enough data
8.0
248
Not enough data
8.1
245
Not enough data
CRM Data Enrichment
9.0
401
Not enough data
8.8
388
Not enough data
9.1
423
Not enough data
Feature Not Available
Not enough data
8.6
253
Not enough data
Account Management
8.1
324
Not enough data
8.2
339
Not enough data
8.3
349
Not enough data
8.6
370
Not enough data
8.5
259
Not enough data
8.1
240
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.7
40
Not enough data
7.9
39
Not enough data
7.6
39
Not enough data
7.4
37
Not enough data
7.4
39
Not enough data
Generative AI
Not enough data
8.9
24
Agentic AI - Sales Analytics
8.4
54
Not enough data
8.5
54
Not enough data
8.4
56
Not enough data
8.6
57
Not enough data
8.3
56
Not enough data
Data Sourcing
8.5
743
Not enough data
8.7
788
Not enough data
8.5
715
Not enough data
8.9
802
Not enough data
8.6
725
Not enough data
Predictive Analytics
8.1
720
Not enough data
8.4
748
Not enough data
8.2
734
Not enough data
8.3
720
Not enough data
Sales Management
8.6
756
Not enough data
8.2
720
Not enough data
8.7
757
Not enough data
9.0
822
Not enough data
Agentic AI - Sales Coaching
8.1
60
Not enough data
8.5
60
Not enough data
8.3
61
Not enough data
8.3
58
Not enough data
Training
9.0
1964
|
Verified
Not enough data
9.0
2175
|
Verified
Not enough data
8.6
1526
|
Verified
Not enough data
9.2
2214
|
Verified
Not enough data
Feedback
9.3
2370
|
Verified
Not enough data
9.0
1851
|
Verified
Not enough data
9.0
1894
|
Verified
Not enough data
8.8
1604
|
Verified
Not enough data
8.9
1790
|
Verified
Not enough data
8.9
1877
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
8.9
387
Not enough data
Testing - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Infrastructure - Contact Center AI Observability
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gong and Observe.AI are categorized as Conversation Intelligence
Unique Categories
Gong is categorized as AI Sales Assistant, Sales Coaching, Sales Engagement, Sales Analytics, and Revenue Operations & Intelligence (RO&I)
Observe.AI is categorized as AI Customer Support Agents, AI Agents For Business Operations, Contact Center Quality Assurance, Contact Center AI Observability, and Speech Analytics
Reviews
Reviewers' Company Size
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Observe.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.6%
Information Technology and Services
16.7%
Marketing and Advertising
9.0%
Internet
5.1%
Financial Services
3.3%
Other
28.3%
Outsourcing/Offshoring
13.1%
Consumer Services
12.2%
Hospital & Health Care
7.2%
Telecommunications
6.8%
Financial Services
6.8%
Other
54.1%
Alternatives
Discussions
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
ES
assistant@gong.io worked for me!Read more
How do i make Gong automatic for all my calls ?
3 Comments
JS
You can control this in configuration settings. You should not have to log into Gong for it to record. Read more
Can I use this tool in promoting quality work to other people in our community?
2 Comments
Official Response from Observe.AI
Hi Larah, absolutely! Our platform is used by many organizations who gamify strong performance. As an example, some Observe.AI users will allow QA team leads...Read more
What is the best way to use this tool to have more accurate and quality results in a short matter of time ?
2 Comments
Official Response from Observe.AI
The Observe.AI platform inherently enables greater efficiency of quality audits. By allowing users to see call transcripts, specific points of interests on...Read more
Is there a way every time a call is scored and email can be triggered to the agent to notify them ?
1 Comment
Official Response from Observe.AI
Hi Melissa,
Yes! It's possible to get an email sent to your agent letting them know they've had a call scored. Today, you can do this by leaving a...Read more
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