# Gong vs Observe.AI Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Gong excels in providing detailed meeting messages, which help users understand customer needs better. One user highlighted how Gong allows them to query customer information quickly, making it a valuable tool for day-to-day communication.
- **Users say** that Observe.AI offers a highly customizable platform, with account managers who are knowledgeable and supportive. This flexibility allows businesses to tailor the tool to their specific needs, enhancing the overall user experience.
- **Reviewers mention** that Gong's implementation process is notably smooth, with many users appreciating the intuitive onboarding wizard. This ease of setup contributes to a quicker transition into using the software effectively.
- **According to verified reviews** , Observe.AI shines in automating quality assurance services, which significantly reduces manual effort for teams. Users have noted that the platform effectively analyzes customer sentiments, leading to better understanding of customer behaviors.
- **G2 reviewers highlight** Gong's superior call analysis capabilities, with users praising how it captures and analyzes calls to improve communication strategies. This feature has become integral to many users' workflows, helping them refine their approach to customer interactions.
- **Users report** that while both platforms offer strong support, Gong's overall satisfaction ratings are higher, indicating a more favorable user experience. Reviewers appreciate the consistent quality of support and the product's direction, which aligns well with their business needs.



| | Gong | Observe.AI | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 6,640 | 233 | 
| **Largest Market Segment** | Mid-Market (69.4% of reviews) | Mid-Market (65.0% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Gong

Pros:
- Helpful (352 reviews)
- Ease of Use (289 reviews)

Cons:
- Call Issues (130 reviews)
- Recording Issues (88 reviews)

### Observe.AI

Pros:
- Ease of Use (26 reviews)
- Efficiency (20 reviews)

Cons:
- Accuracy Issues (16 reviews)
- Inaccuracy (15 reviews)

---
## Ratings Comparison
| Rating | Gong | Observe.AI | 
|---|---|---|
  | **Meets Requirements** | 9.4 (5072 reviews) | 8.8 (180 reviews) | 
  | **Ease of Use** | 9.3 (5133 reviews) | 9.2 (180 reviews) | 
  | **Ease of Setup** | 9.1 (1332 reviews) | 9.0 (103 reviews) | 
  | **Ease of Admin** | 9.1 (777 reviews) | 9.2 (92 reviews) | 
  | **Quality of Support** | 9.2 (3596 reviews) | 9.2 (176 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (779 reviews) | 9.3 (94 reviews) | 
  | **Product Direction (% positive)** | 9.0 (4738 reviews) | 9.7 (172 reviews) | 

---
## Pricing

### Gong

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Observe.AI

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 8.1/10 | 396 |
| **Observe.AI** | N/A | N/A |

#### Lead Facilitation

| Feature | Gong | Observe.AI | 
|---|---|---|
| **Customer-facing Chatbot** | 7.1 (346 reviews) | Not enough data | 
| **Lead Qualification** | 7.3 (340 reviews) | Not enough data | 
| **Lead Follow-up** | 7.5 (346 reviews) | Not enough data | 
| **Meeting Scheduling ** | 7.6 (345 reviews) | Not enough data | 

#### Organization

| Feature | Gong | Observe.AI | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 8.3 (350 reviews) | Not enough data | 
| **Data Entry** | 8.3 (345 reviews) | Not enough data | 
| **Integrations / APIs** | 8.3 (344 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Gong | Observe.AI | 
|---|---|---|
| **Coaching ** | 8.5 (346 reviews) | Not enough data | 
| **Peformance Tracking** | 8.6 (351 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Gong | Observe.AI | 
|---|---|---|
| **ROI Forecasting ** | 7.7 (330 reviews) | Not enough data | 
| **Sales Forecasting ** | 7.9 (336 reviews) | Not enough data | 

#### Generative AI

| Feature | Gong | Observe.AI | 
|---|---|---|
| **AI Text Generation** | 8.6 (285 reviews) | Not enough data | 
| **AI Text Summarization** | 8.9 (293 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Gong | Observe.AI | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (53 reviews) | Not enough data | 
| **Multi-step Planning** | 7.9 (52 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (55 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (53 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (52 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (53 reviews) | Not enough data | 
| **Decision Making** | 8.1 (53 reviews) | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 8.0/10 | 134 |
| **Observe.AI** | N/A | N/A |

#### Integrated Workflows

| Feature | Gong | Observe.AI | 
|---|---|---|
| **Task Management** | 7.8 (105 reviews) | Not enough data | 
| **Email Tracking/Automation** | 8.0 (111 reviews) | Not enough data | 
| **Calls and Voice** | 8.4 (107 reviews) | Not enough data | 
| **Other Outreach Options ** | 7.3 (98 reviews) | Not enough data | 
| **CRM Integration** | 8.5 (110 reviews) | Not enough data | 
| **Calendar** | 8.4 (104 reviews) | Not enough data | 
| **Shared Records** | 8.5 (100 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | Gong | Observe.AI | 
|---|---|---|
| **Content Management** | 8.3 (102 reviews) | Not enough data | 
| **Workflow Management** | 8.1 (103 reviews) | Not enough data | 
| **Workflow Performance** | 7.9 (99 reviews) | Not enough data | 
| **Sales Coaching and Insights** | 8.5 (113 reviews) | Not enough data | 
| **Gamification** | 7.3 (97 reviews) | Not enough data | 

#### AI and Automation

| Feature | Gong | Observe.AI | 
|---|---|---|
| **Lead Prioritization** | 7.8 (91 reviews) | Not enough data | 
| **Lead Scoring** | 7.7 (88 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | 7.4 (88 reviews) | Not enough data | 
| **Buyer Intelligence** | 7.6 (87 reviews) | Not enough data | 
| **Machine Learning** | 8.0 (88 reviews) | Not enough data | 

#### Generative AI

| Feature | Gong | Observe.AI | 
|---|---|---|
| **AI Text Generation** | 8.2 (95 reviews) | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Gong | Observe.AI | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (49 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (48 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (50 reviews) | Not enough data | 
| **Adaptive Learning** | 8.2 (48 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (50 reviews) | Not enough data | 
| **Proactive Assistance** | 8.0 (47 reviews) | Not enough data | 
| **Decision Making** | 8.3 (50 reviews) | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 8.5/10 | 2982 |
| **Observe.AI** | 9.1/10 | 49 |

#### Call Analytics

| Feature | Gong | Observe.AI | 
|---|---|---|
| **Call Recording** | 9.6 (2797 reviews) ✓ Verified | 9.5 (44 reviews) | 
| **Machine Learning** | 8.8 (2484 reviews) ✓ Verified | 8.9 (45 reviews) | 
| **Call Analysis** | 9.1 (2707 reviews) ✓ Verified | 9.1 (45 reviews) | 
| **Lead Qualification** | 8.3 (1794 reviews) ✓ Verified | 9.0 (40 reviews) | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Gong | Observe.AI | 
|---|---|---|
| **Customer Scoring** | 8.6 (1872 reviews) ✓ Verified | 9.3 (40 reviews) | 
| **Speech-to-Text** | 8.3 (2545 reviews) ✓ Verified | 8.7 (43 reviews) | 
| **Sentiment Analysis** | 9.0 (8 reviews) | Not enough data | 

#### Generative AI

| Feature | Gong | Observe.AI | 
|---|---|---|
| **AI Text Summarization** | 8.9 (700 reviews) | 8.9 (17 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | Gong | Observe.AI | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (134 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (134 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (144 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (135 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (136 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (135 reviews) | Not enough data | 
| **Decision Making** | 7.9 (134 reviews) | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Gong** | N/A | N/A |
| **Observe.AI** | 9.0/10 | 162 |

#### Quality Assurance

| Feature | Gong | Observe.AI | 
|---|---|---|
| **Evaluation** | Not enough data | 9.2 (144 reviews) | 
| **Calibration** | Not enough data | 9.0 (140 reviews) | 
| **Reports** | Not enough data | 8.8 (135 reviews) | 

#### Engagement

| Feature | Gong | Observe.AI | 
|---|---|---|
| **Feedback** | Not enough data | 9.1 (145 reviews) | 
| **Dashboards** | Not enough data | 9.1 (138 reviews) | 
| **Training** | Not enough data | 8.8 (134 reviews) | 

#### Performance

| Feature | Gong | Observe.AI | 
|---|---|---|
| **Integrations** | Not enough data | 9.0 (126 reviews) | 
| **Compliance** | Not enough data | 9.3 (134 reviews) | 

#### Generative AI

| Feature | Gong | Observe.AI | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.8 (28 reviews) | 
| **AI Text Summarization** | Not enough data | 8.8 (28 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Gong** | N/A | N/A |
| **Observe.AI** | N/A | N/A |

#### Responses

| Feature | Gong | Observe.AI | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Gong | Observe.AI | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Gong | Observe.AI | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Gong | Observe.AI | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Gong | Observe.AI | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 8.2/10 | 489 |
| **Observe.AI** | N/A | N/A |

#### Revenue Sourcing and Forecasting

| Feature | Gong | Observe.AI | 
|---|---|---|
| **Revenue History** | Feature Not Available | Not enough data | 
| **Pipeline Management** | 8.6 (377 reviews) | Not enough data | 
| **Dashboard Analytics** | 8.6 (407 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.2 (347 reviews) | Not enough data | 
| **Data Segmentation** | 8.4 (355 reviews) | Not enough data | 
| **Predictive Forecasting** | 8.0 (249 reviews) | Not enough data | 
| **Revenue Operations Cadence** | 8.1 (245 reviews) | Not enough data | 

#### CRM Data Enrichment

| Feature | Gong | Observe.AI | 
|---|---|---|
| **Calendar Sync** | 9.0 (401 reviews) | Not enough data | 
| **Email Activity Capture** | 8.8 (388 reviews) | Not enough data | 
| **Conversation Intelligence** | 9.1 (423 reviews) | Not enough data | 
| **Marketing Leads** | Feature Not Available | Not enough data | 
| **Contact Capture** | 8.6 (253 reviews) | Not enough data | 

#### Account Management

| Feature | Gong | Observe.AI | 
|---|---|---|
| **Nonengaged Accounts** | 8.1 (324 reviews) | Not enough data | 
| **Account optimization** | 8.2 (339 reviews) | Not enough data | 
| **Historical Patterns** | 8.3 (349 reviews) | Not enough data | 
| **Rep Performance** | 8.6 (370 reviews) | Not enough data | 
| **Account Engagement** | 8.5 (259 reviews) | Not enough data | 
| **Historical Win/Loss Patterns** | 8.1 (240 reviews) | Not enough data | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Gong | Observe.AI | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (40 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (41 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (39 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (37 reviews) | Not enough data | 
| **Decision Making** | 7.4 (39 reviews) | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Gong** | N/A | N/A |
| **Observe.AI** | 8.7/10 | 24 |

#### Generative AI

| Feature | Gong | Observe.AI | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.7 (21 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 8.5/10 | 1018 |
| **Observe.AI** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Gong | Observe.AI | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (57 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (57 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (58 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (59 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (58 reviews) | Not enough data | 

#### Data Sourcing

| Feature | Gong | Observe.AI | 
|---|---|---|
| **Data Sourcing** | 8.5 (748 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.7 (790 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.5 (717 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.9 (805 reviews) | Not enough data | 
| **Data Segmentation** | 8.6 (726 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Gong | Observe.AI | 
|---|---|---|
| **Lead Scoring** | 8.1 (722 reviews) | Not enough data | 
| **Opportunity Scoring** | 8.4 (751 reviews) | Not enough data | 
| **Risk Analysis** | 8.2 (737 reviews) | Not enough data | 
| **Live Forecasting** | 8.3 (723 reviews) | Not enough data | 

#### Sales Management

| Feature | Gong | Observe.AI | 
|---|---|---|
| **Live Pipeline Management** | 8.6 (761 reviews) | Not enough data | 
| **Sales Gamification** | 8.2 (722 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.7 (759 reviews) | Not enough data | 
| **Activity Tracking** | 9.0 (831 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 8.8/10 | 2877 |
| **Observe.AI** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Gong | Observe.AI | 
|---|---|---|
| **Multi-step Planning** | 8.1 (61 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (62 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (62 reviews) | Not enough data | 
| **Decision Making** | 8.3 (60 reviews) | Not enough data | 

#### Training

| Feature | Gong | Observe.AI | 
|---|---|---|
| **Knowledge Base** | 9.0 (1967 reviews) ✓ Verified | Not enough data | 
| **Coaching Materials** | 9.0 (2180 reviews) ✓ Verified | Not enough data | 
| **Playbook Creation** | 8.6 (1527 reviews) ✓ Verified | Not enough data | 
| **Video Record** | 9.2 (2217 reviews) ✓ Verified | Not enough data | 

#### Feedback

| Feature | Gong | Observe.AI | 
|---|---|---|
| **Review** | 9.3 (2373 reviews) ✓ Verified | Not enough data | 
| **Scorecard** | 9.0 (1853 reviews) ✓ Verified | Not enough data | 
| **Coaching Card** | 9.0 (1894 reviews) ✓ Verified | Not enough data | 
| **Leaderboard** | 8.8 (1604 reviews) ✓ Verified | Not enough data | 
| **Real-Time Updates** | 8.9 (1790 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.9 (1877 reviews) ✓ Verified | Not enough data | 
| **Competition** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Gong | Observe.AI | 
|---|---|---|
| **AI Text Summarization** | 8.9 (388 reviews) | Not enough data | 

### Contact Center AI Observability

| Product | Score | Reviews |
|---|---|---|
| **Gong** | N/A | N/A |
| **Observe.AI** | N/A | N/A |

#### Testing - Contact Center AI Observability

| Feature | Gong | Observe.AI | 
|---|---|---|
| **Live Interaction Analysis** | Not enough data | Not enough data | 
| **AI Behavior Validation** | Not enough data | Not enough data | 
| **AI Conversation Simulation** | Not enough data | Not enough data | 

#### Analytics - Contact Center AI Observability

| Feature | Gong | Observe.AI | 
|---|---|---|
| **Intent Tracking** | Not enough data | Not enough data | 
| **Automated Root Cause Analysis** | Not enough data | Not enough data | 
| **AI Performance Analytics** | Not enough data | Not enough data | 

#### Infrastructure - Contact Center AI Observability

| Feature | Gong | Observe.AI | 
|---|---|---|
| **Channel Fidelity Monitoring** | Not enough data | Not enough data | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 9.2/10 | 59 |
| **Observe.AI** | N/A | N/A |

#### Agentic AI - Revenue AI Platforms

| Feature | Gong | Observe.AI | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.8 (15 reviews) | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Gong | Observe.AI | 
|---|---|---|
| **Conversation Intelligence** | 9.7 (41 reviews) | Not enough data | 
| **Predictive Forecasting** | 7.7 (8 reviews) | Not enough data | 
| **CRM Data Enrichment** | 9.4 (6 reviews) | Not enough data | 
| **Actionable Insights** | 9.6 (30 reviews) | Not enough data | 
| **Risk Flagging** | Not enough data | Not enough data | 
| **Workflow Orchestration** | Not enough data | Not enough data | 
| **Sales Coaching** | 9.5 (22 reviews) | Not enough data | 
| **Pipeline & Deal Management** | 9.5 (10 reviews) | Not enough data | 
| **Customer Data Capture** | 9.4 (27 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Gong** | N/A | N/A |
| **Observe.AI** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Gong | Observe.AI | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Gong | Observe.AI | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Gong | Observe.AI | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Gong | Observe.AI | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Gong** | N/A | N/A |
| **Observe.AI** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Gong | Observe.AI | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence)

**Unique to Gong (6):** [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)

**Unique to Observe.AI (5):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [ Contact Center AI Observability Software](https://www.g2.com/categories/contact-center-ai-observability), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics)


---
## Reviewer Demographics

### By Company Size

| Segment | Gong | Observe.AI | 
|---|---|---|
| **Small-Business** | 13.0% | 18.9% | 
| **Mid-Market** | 69.4% | 65.0% | 
| **Enterprise** | 17.6% | 16.1% | 

### By Industry

#### Gong

- **Computer Software:** 37.5%
- **Information Technology and Services:** 16.8%
- **Marketing and Advertising:** 9.0%
- **Internet:** 5.0%
- **Financial Services:** 3.2%
- **Human Resources:** 1.9%
- **Telecommunications:** 1.7%
- **Computer & Network Security:** 1.6%
- **E-Learning:** 1.4%
- **Staffing and Recruiting:** 1.3%
- **Other:** 20.4%

#### Observe.AI

- **Outsourcing/Offshoring:** 13.4%
- **Consumer Services:** 12.9%
- **Hospital & Health Care:** 7.4%
- **Telecommunications:** 6.9%
- **Health, Wellness and Fitness:** 6.5%
- **Financial Services:** 6.5%
- **Insurance:** 5.1%
- **Alternative Dispute Resolution:** 4.1%
- **Automotive:** 3.2%
- **Retail:** 3.2%
- **Other:** 30.9%

---
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- [Cresta](https://www.g2.com/products/cresta/reviews) — 4.2/5 stars (43 reviews)
- [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) — 4.5/5 stars (391 reviews)
- [Convin.ai](https://www.g2.com/products/convin-ai/reviews) — 4.7/5 stars (548 reviews)
- [evaluagent](https://www.g2.com/products/evaluagent/reviews) — 4.5/5 stars (437 reviews)

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## Top Discussions

### Gong

- Title: [What is gong software?](https://www.g2.com/discussions/what-is-gong-software) — 6 comments
  > **Top comment:** "Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This..."
- Title: [What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?](https://www.g2.com/discussions/25247-what-is-the-email-address-to-send-the-invite-to-for-a-last-minute-call-to-be-recorded-and-is-there-a-way-to-send-the-invite-via-email-not-through-the-gong-site) — 4 comments, 2 upvotes
  > **Top comment:** "Hi Bianca! You can go ahead and send the invitation to assistant@gong.io. I hope that helps!"
- Title: [Do you accept marketing ideas/suggestions? I sent one to Udi and Amit.](https://www.g2.com/discussions/do-you-accept-marketing-ideas-suggestions-i-sent-one-to-udi-and-amit) — 3 comments, 4 upvotes
  > **Top comment:** "Very high ferformer"
- Title: [How do i make Gong automatic for all my calls ?](https://www.g2.com/discussions/how-do-i-make-gong-automatic-for-all-my-calls) — 3 comments, 1 upvote
  > **Top comment:** "You can control this in configuration settings. You should not have to log into Gong for it to record. "
- Title: [How is Gong revolutionizing sales strategies with its AI-driven insights?](https://www.g2.com/discussions/gong-how-is-gong-revolutionizing-sales-strategies-with-its-ai-driven-insights) — 2 comments
  > **Top comment:** "Great! Gong is a very reliable tools to use when it comes from documentation, recordings and quality analysis. "

### Observe.AI

- Title: [What is the best way to use this tool to have more accurate and quality results in a short matter of time ?](https://www.g2.com/discussions/what-is-the-best-way-to-use-this-tool-to-have-more-accurate-and-quality-results-in-a-short-matter-of-time) — 2 comments, 1 upvote
  > **Top comment:** "The best way to use this tool to have more accurate and quality results in a short matter of time is having a job like mine as quality assurance analyst. "
- Title: [Can I use this tool in promoting quality work to other people in our community?](https://www.g2.com/discussions/can-i-use-this-tool-in-promoting-quality-work-to-other-people-in-our-community) — 2 comments, 1 upvote
  > **Top comment:** "Yes definitely!! it would make your evaluations more accurate!!"
- Title: [Is there any other way to retrieve of find the date of the call back?](https://www.g2.com/discussions/is-there-any-other-way-to-retrieve-of-find-the-date-of-the-call-back) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Thanks for your question, Beberly. You can use your metadata to search for calls with the same phone number, same customer, or other parameters that are..."
- Title: [What is the best way to maximize the speed limit (3x) of the tool especially in evaluating calls?](https://www.g2.com/discussions/what-is-the-best-way-to-maximize-the-speed-limit-3x-of-the-tool-especially-in-evaluating-calls) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Sarah, we greatly appreciate your input! Our current call speed is designed to help users gather the context from the call while also being more efficient..."
- Title: [How would I navigate Observe.AI as a first time user?](https://www.g2.com/discussions/how-would-i-navigate-observe-ai-as-a-first-time-user) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "First of all, welcome to Observe.AI! Our platform is designed to be easy to use, but any new tool can be daunting at first. That's why we've rolled out..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gong-vs-observe-ai)