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Compare Gong and Marchex 
Featured Products
At a Glance
Market Segments
Mid-Market (69.4% of reviews)
Small-Business (54.4% of reviews)
Entry-Level Pricing
No pricing available
Free Trial Per Month
Gong
Star Rating
(6,470)4.7 out of 5
Market Segments
Mid-Market (69.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GongMarchex
Star Rating
(184)4.1 out of 5
Market Segments
Small-Business (54.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free Trial Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gong excels in user-friendliness, with many users highlighting its seamless integration with existing systems through the Gong Everywhere extension. This ease of use is a significant advantage for teams looking to streamline their workflows.
- Users say that Marchex provides exceptional customer service, with specific praise for team members like Jaclyn Coleman, who go above and beyond to assist clients. This level of support can be crucial for small businesses navigating the complexities of conversation intelligence.
- Reviewers mention that Gong's AI features, such as automated note-taking and follow-ups, are particularly powerful, making it easier to extract insights from sales calls. This capability is a game-changer for teams focused on maximizing their sales effectiveness.
- According to verified reviews, Marchex users appreciate the program's ability to demonstrate results, which is vital for businesses wanting to track their performance. However, some users have noted challenges in matching the software to their specific workflows.
- G2 reviewers highlight that Gong's robust call analysis tools provide deep insights into customer interactions, allowing teams to search for keywords and trends effectively. This feature is especially beneficial for mid-market companies aiming to refine their sales strategies.
- Users report that while Marchex has a solid call recording feature, it may not offer the same level of analytical depth as Gong. This difference can impact how effectively teams leverage recorded calls for training and improvement.
Pricing
Entry-Level Pricing
Gong
No pricing availableMarchex
Marchex Marketing Edge - Core
Free Trial
Per Month
Know which marketing efforts generate inbound calls and texts
- Call tracking using toll-free and local numbers
- Basic routing (IVR selection, Time of Day, Follow-me)
- Dynamic Number Insertion: 1:1, Channel, Session, Keyword, or Campaign Attribution
Free Trial
Gong
No trial information availableMarchex
Free Trial is available
Ratings
Meets Requirements
9.4
4,955
8.2
168
Ease of Use
9.3
5,011
8.0
167
Ease of Setup
9.1
1,235
7.8
134
Ease of Admin
9.1
771
7.9
134
Quality of Support
9.3
3,518
8.2
159
Has the product been a good partner in doing business?
9.3
773
8.3
133
Product Direction (% positive)
9.0
4,633
7.2
165
Features by Category
Lead Facilitation
7.1
349
Not enough data
7.3
343
Not enough data
7.5
347
Not enough data
7.6
346
Not enough data
Organization
8.3
351
Not enough data
8.3
347
Not enough data
8.3
348
Not enough data
Performance Analysis
8.5
349
Not enough data
8.6
353
Not enough data
Sales Analysis
7.7
333
Not enough data
7.9
339
Not enough data
Generative AI
8.6
286
Not enough data
8.9
293
Not enough data
Agentic AI - AI Sales Assistant
8.1
54
Not enough data
7.9
53
Not enough data
8.2
54
Not enough data
8.3
53
Not enough data
8.2
53
Not enough data
8.2
53
Not enough data
8.1
53
Not enough data
Integrated Workflows
7.8
103
Not enough data
7.9
105
Not enough data
8.3
102
Not enough data
7.3
99
Not enough data
8.4
104
Not enough data
8.4
102
Not enough data
8.5
98
Not enough data
Repeatability and Reportability
8.2
99
Not enough data
8.0
99
Not enough data
7.9
98
Not enough data
8.3
103
Not enough data
7.3
97
Not enough data
AI and Automation
7.8
90
Not enough data
7.7
88
Not enough data
7.4
87
Not enough data
7.6
87
Not enough data
8.0
87
Not enough data
Generative AI
8.2
91
Not enough data
Agentic AI - Sales Engagement
8.1
49
Not enough data
8.0
48
Not enough data
8.2
49
Not enough data
8.2
47
Not enough data
8.1
48
Not enough data
8.0
47
Not enough data
8.2
47
Not enough data
Call Analytics
9.6
2759
|
Verified
9.7
5
8.8
2468
|
Verified
Not enough data
9.1
2669
|
Verified
8.3
5
8.3
1794
|
Verified
Not enough data
Artificial Intelligence - Conversation Intelligence
8.6
1871
|
Verified
Not enough data
8.3
2522
|
Verified
Not enough data
Not enough data
Not enough data
Generative AI
8.9
679
Not enough data
Agentic AI - Conversation Intelligence
8.0
135
Not enough data
8.0
134
Not enough data
8.1
134
Not enough data
8.0
135
Not enough data
8.2
135
Not enough data
8.1
135
Not enough data
7.9
134
Not enough data
Revenue Sourcing and Forecasting
Feature Not Available
Not enough data
8.6
379
Not enough data
8.6
409
Not enough data
8.2
348
Not enough data
8.4
356
Not enough data
8.0
250
Not enough data
8.1
246
Not enough data
CRM Data Enrichment
9.0
402
Not enough data
8.8
390
Not enough data
9.1
424
Not enough data
Feature Not Available
Not enough data
8.6
254
Not enough data
Account Management
8.1
325
Not enough data
8.2
340
Not enough data
8.3
350
Not enough data
8.6
371
Not enough data
8.5
260
Not enough data
8.1
241
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.7
41
Not enough data
8.0
42
Not enough data
7.7
40
Not enough data
7.4
38
Not enough data
7.5
40
Not enough data
Agentic AI - Sales Analytics
8.3
55
Not enough data
8.5
55
Not enough data
8.4
57
Not enough data
8.6
58
Not enough data
8.3
57
Not enough data
Data Sourcing
8.5
744
Not enough data
8.7
789
Not enough data
8.5
716
Not enough data
8.9
804
Not enough data
8.6
727
Not enough data
Predictive Analytics
8.1
722
Not enough data
8.4
751
Not enough data
8.2
737
Not enough data
8.3
724
Not enough data
Sales Management
8.6
760
Not enough data
8.2
722
Not enough data
8.7
759
Not enough data
9.0
826
Not enough data
Agentic AI - Sales Coaching
8.1
61
Not enough data
8.5
61
Not enough data
8.3
62
Not enough data
8.3
59
Not enough data
Training
9.0
1967
|
Verified
Not enough data
9.0
2179
|
Verified
Not enough data
8.6
1529
|
Verified
Not enough data
9.2
2217
|
Verified
Not enough data
Feedback
9.3
2372
|
Verified
Not enough data
9.0
1853
|
Verified
Not enough data
9.0
1896
|
Verified
Not enough data
8.8
1606
|
Verified
Not enough data
8.9
1792
|
Verified
Not enough data
8.9
1880
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
8.9
388
Not enough data
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
Not enough data
8.7
42
Not enough data
8.9
43
Not enough data
8.1
12
Tracking
Not enough data
7.9
32
Not enough data
8.1
14
Not enough data
7.6
27
Analytics
Not enough data
9.0
46
Not enough data
9.3
43
Not enough data
8.7
36
Not enough data
Not enough data
Call Routing
Not enough data
7.1
21
Not enough data
7.4
19
Not enough data
7.6
16
Administration
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
9.3
7
Agentic AI - Inbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gong and Marchex are categorized as Conversation Intelligence
Unique Categories
Gong is categorized as Revenue AI Platforms, Revenue Operations & Intelligence (RO&I), Sales Engagement, AI Sales Assistant, Sales Coaching, and Sales Analytics
Marchex is categorized as Inbound Call Tracking
Reviews
Reviewers' Company Size
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Marchex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.5%
Information Technology and Services
16.7%
Marketing and Advertising
9.0%
Internet
5.1%
Financial Services
3.2%
Other
28.4%
Marketing and Advertising
60.6%
Internet
7.2%
Automotive
3.3%
Information Technology and Services
2.8%
Real Estate
1.7%
Other
24.4%
Discussions
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
ES
assistant@gong.io worked for me!Read more
How do i make Gong automatic for all my calls ?
3 Comments
JS
You can control this in configuration settings. You should not have to log into Gong for it to record. Read more
Marchex has no discussions with answers
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