# Gong vs Level AI Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Gong excels in its **AI capabilities** , particularly with features like the Agent Studio, which simplifies call analysis and CRM integration. Users appreciate the **accurate AI summaries** and actionable insights that are directly linked to specific moments in call recordings, enhancing their workflow.
- **Users say** that while Level AI offers useful features, such as **notifications for new scores** and a straightforward setup process, it sometimes struggles with accuracy in its AI flagging. This can lead to mixed experiences during reviews, as noted by users who find the flagged information helpful but not always correct.
- **Reviewers mention** that Gong's overall user experience is highly rated, with many highlighting its **ease of use** and reliability. The platform's ability to generate **AI summaries** quickly is a significant time-saver, making it a preferred choice for those who need efficient call documentation.
- **According to verified reviews** , Level AI has proven to be a valuable partner for contact center representatives, with users noting that its **reporting features** and implementation process are straightforward. However, the overall satisfaction and market presence of Gong significantly outshine Level AI, as reflected in their G2 Scores.
- **G2 reviewers highlight** Gong's superior support quality, with many users expressing satisfaction with the assistance they receive. This contrasts with Level AI, where users have reported a more average support experience, indicating that Gong may provide a more reliable partnership in terms of customer service.
- **Users note** that while both platforms cater to the mid-market segment, Gong's extensive user base and higher total review count suggest a more established presence in the market. This is reflected in the positive feedback regarding its **call recording** and **call analysis** features, which are frequently praised for their effectiveness.



| | Gong | Level AI | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 6,651 | 199 | 
| **Largest Market Segment** | Mid-Market (69.4% of reviews) | Mid-Market (59.9% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Gong

Pros:
- Helpful (301 reviews)
- Ease of Use (240 reviews)

Cons:
- Call Issues (119 reviews)
- Recording Issues (77 reviews)

### Level AI

Pros:
- Ease of Use (78 reviews)
- Helpful (55 reviews)

Cons:
- Inaccuracy (23 reviews)
- Slow Performance (17 reviews)

---
## Ratings Comparison
| Rating | Gong | Level AI | 
|---|---|---|
  | **Meets Requirements** | 9.4 (5081 reviews) | 8.9 (177 reviews) | 
  | **Ease of Use** | 9.3 (5142 reviews) | 8.9 (184 reviews) | 
  | **Ease of Setup** | 9.1 (1340 reviews) | 8.9 (157 reviews) | 
  | **Ease of Admin** | 9.1 (777 reviews) | 9.0 (48 reviews) | 
  | **Quality of Support** | 9.2 (3604 reviews) | 9.0 (166 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (779 reviews) | 9.0 (45 reviews) | 
  | **Product Direction (% positive)** | 9.0 (4744 reviews) | 9.5 (175 reviews) | 

---
## Pricing

### Gong

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Level AI

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 8.1/10 | 396 |
| **Level AI** | N/A | N/A |

#### Lead Facilitation

| Feature | Gong | Level AI | 
|---|---|---|
| **Customer-facing Chatbot** | 7.1 (346 reviews) | Not enough data | 
| **Lead Qualification** | 7.3 (340 reviews) | Not enough data | 
| **Lead Follow-up** | 7.5 (346 reviews) | Not enough data | 
| **Meeting Scheduling ** | 7.6 (345 reviews) | Not enough data | 

#### Organization

| Feature | Gong | Level AI | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 8.3 (350 reviews) | Not enough data | 
| **Data Entry** | 8.3 (345 reviews) | Not enough data | 
| **Integrations / APIs** | 8.3 (344 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Gong | Level AI | 
|---|---|---|
| **Coaching ** | 8.5 (346 reviews) | Not enough data | 
| **Peformance Tracking** | 8.6 (351 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Gong | Level AI | 
|---|---|---|
| **ROI Forecasting ** | 7.7 (330 reviews) | Not enough data | 
| **Sales Forecasting ** | 7.9 (336 reviews) | Not enough data | 

#### Generative AI

| Feature | Gong | Level AI | 
|---|---|---|
| **AI Text Generation** | 8.6 (285 reviews) | Not enough data | 
| **AI Text Summarization** | 8.9 (293 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Gong | Level AI | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (53 reviews) | Not enough data | 
| **Multi-step Planning** | 7.9 (52 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (55 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (53 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (52 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (53 reviews) | Not enough data | 
| **Decision Making** | 8.1 (53 reviews) | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 8.0/10 | 137 |
| **Level AI** | N/A | N/A |

#### Integrated Workflows

| Feature | Gong | Level AI | 
|---|---|---|
| **Task Management** | 7.8 (105 reviews) | Not enough data | 
| **Email Tracking/Automation** | 8.0 (111 reviews) | Not enough data | 
| **Calls and Voice** | 8.4 (107 reviews) | Not enough data | 
| **Other Outreach Options ** | 7.3 (98 reviews) | Not enough data | 
| **CRM Integration** | 8.5 (111 reviews) | Not enough data | 
| **Calendar** | 8.4 (104 reviews) | Not enough data | 
| **Shared Records** | 8.5 (100 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | Gong | Level AI | 
|---|---|---|
| **Content Management** | 8.3 (102 reviews) | Not enough data | 
| **Workflow Management** | 8.1 (103 reviews) | Not enough data | 
| **Workflow Performance** | 7.9 (99 reviews) | Not enough data | 
| **Sales Coaching and Insights** | 8.5 (116 reviews) | Not enough data | 
| **Gamification** | 7.3 (97 reviews) | Not enough data | 

#### AI and Automation

| Feature | Gong | Level AI | 
|---|---|---|
| **Lead Prioritization** | 7.8 (91 reviews) | Not enough data | 
| **Lead Scoring** | 7.7 (88 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | 7.4 (88 reviews) | Not enough data | 
| **Buyer Intelligence** | 7.6 (87 reviews) | Not enough data | 
| **Machine Learning** | 8.0 (88 reviews) | Not enough data | 

#### Generative AI

| Feature | Gong | Level AI | 
|---|---|---|
| **AI Text Generation** | 8.2 (95 reviews) | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Gong | Level AI | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (49 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (48 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (50 reviews) | Not enough data | 
| **Adaptive Learning** | 8.2 (48 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (50 reviews) | Not enough data | 
| **Proactive Assistance** | 8.0 (47 reviews) | Not enough data | 
| **Decision Making** | 8.3 (50 reviews) | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 8.4/10 | 2985 |
| **Level AI** | 8.6/10 | 45 |

#### Call Analytics

| Feature | Gong | Level AI | 
|---|---|---|
| **Call Recording** | 9.6 (2799 reviews) ✓ Verified | 9.0 (42 reviews) | 
| **Machine Learning** | 8.8 (2485 reviews) ✓ Verified | 8.8 (40 reviews) | 
| **Call Analysis** | 9.1 (2709 reviews) ✓ Verified | 8.7 (39 reviews) | 
| **Lead Qualification** | 8.3 (1794 reviews) ✓ Verified | 8.6 (40 reviews) | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Gong | Level AI | 
|---|---|---|
| **Customer Scoring** | 8.6 (1872 reviews) ✓ Verified | 8.9 (41 reviews) | 
| **Speech-to-Text** | 8.3 (2546 reviews) ✓ Verified | 8.5 (41 reviews) | 
| **Sentiment Analysis** | 8.5 (9 reviews) | Not enough data | 

#### Generative AI

| Feature | Gong | Level AI | 
|---|---|---|
| **AI Text Summarization** | 8.9 (701 reviews) | 8.5 (39 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | Gong | Level AI | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (134 reviews) | 8.2 (13 reviews) | 
| **Multi-step Planning** | 8.0 (134 reviews) | 8.3 (13 reviews) | 
| **Cross-system Integration** | 8.1 (144 reviews) | 8.6 (13 reviews) | 
| **Adaptive Learning** | 8.0 (135 reviews) | 8.5 (13 reviews) | 
| **Natural Language Interaction** | 8.2 (136 reviews) | 8.5 (13 reviews) | 
| **Proactive Assistance** | 8.1 (135 reviews) | 8.2 (13 reviews) | 
| **Decision Making** | 7.9 (134 reviews) | 8.5 (13 reviews) | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Gong** | N/A | N/A |
| **Level AI** | 8.8/10 | 127 |

#### Quality Assurance

| Feature | Gong | Level AI | 
|---|---|---|
| **Evaluation** | Not enough data | 9.2 (123 reviews) | 
| **Calibration** | Not enough data | 9.0 (123 reviews) | 
| **Reports** | Not enough data | 8.8 (122 reviews) | 

#### Engagement

| Feature | Gong | Level AI | 
|---|---|---|
| **Feedback** | Not enough data | 8.9 (122 reviews) | 
| **Dashboards** | Not enough data | 8.9 (121 reviews) | 
| **Training** | Not enough data | 8.6 (119 reviews) | 

#### Performance

| Feature | Gong | Level AI | 
|---|---|---|
| **Integrations** | Not enough data | 8.6 (118 reviews) | 
| **Compliance** | Not enough data | 9.0 (119 reviews) | 

#### Generative AI

| Feature | Gong | Level AI | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.7 (84 reviews) | 
| **AI Text Summarization** | Not enough data | 8.7 (84 reviews) | 

### Natural Language Understanding (NLU)

| Product | Score | Reviews |
|---|---|---|
| **Gong** | N/A | N/A |
| **Level AI** | 8.6/10 | 6 |

#### Algorithm

| Feature | Gong | Level AI | 
|---|---|---|
| **Part of Speech Tagging** | Not enough data | 9.2 (6 reviews) | 
| **Summarization** | Not enough data | 9.7 (6 reviews) | 
| **Named Entity Recognition** | Not enough data | 8.9 (6 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.6 (6 reviews) | 
| **Emotion Detection** | Not enough data | 8.3 (6 reviews) | 
| **Language Detection** | Not enough data | 8.9 (6 reviews) | 

#### System

| Feature | Gong | Level AI | 
|---|---|---|
| **Data Ingestion & Wrangling** | Not enough data | 8.6 (6 reviews) | 
| **Programming Language Support** | Not enough data | 8.6 (6 reviews) | 
| **Drag and Drop** | Not enough data | 8.3 (5 reviews) | 
| **Pre-Built Algorithms** | Not enough data | 8.3 (5 reviews) | 
| **Customizable Models** | Not enough data | 7.3 (5 reviews) | 

### Natural Language Generation (NLG)

| Product | Score | Reviews |
|---|---|---|
| **Gong** | N/A | N/A |
| **Level AI** | 8.1/10 | 5 |

#### Data Ingestion

| Feature | Gong | Level AI | 
|---|---|---|
| **Big Data Processing** | Not enough data | 7.3 (5 reviews) | 
| **Unstructed Data Processing** | Not enough data | 8.3 (5 reviews) | 
| **Processing of Various File Types** | Not enough data | 8.3 (5 reviews) | 

#### Presentation

| Feature | Gong | Level AI | 
|---|---|---|
| **Report Creation** | Not enough data | 8.7 (5 reviews) | 
| **Charts and Graphs** | Not enough data | 7.7 (5 reviews) | 
| **Tailored Content** | Not enough data | Not enough data | 

#### System

| Feature | Gong | Level AI | 
|---|---|---|
| **Programming Language Support** | Not enough data | Not enough data | 
| **Drag and Drop** | Not enough data | Not enough data | 
| **Pre-Built Algorithms** | Not enough data | Not enough data | 
| **Customizable Models** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Gong | Level AI | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Gong** | N/A | N/A |
| **Level AI** | N/A | N/A |

#### Responses

| Feature | Gong | Level AI | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Gong | Level AI | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Gong | Level AI | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Gong | Level AI | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Gong | Level AI | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Gong** | N/A | N/A |
| **Level AI** | N/A | N/A |

#### Responses

| Feature | Gong | Level AI | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | Gong | Level AI | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Gong | Level AI | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 8.2/10 | 489 |
| **Level AI** | N/A | N/A |

#### Revenue Sourcing and Forecasting

| Feature | Gong | Level AI | 
|---|---|---|
| **Revenue History** | Feature Not Available | Not enough data | 
| **Pipeline Management** | 8.6 (377 reviews) | Not enough data | 
| **Dashboard Analytics** | 8.6 (407 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.2 (347 reviews) | Not enough data | 
| **Data Segmentation** | 8.4 (355 reviews) | Not enough data | 
| **Predictive Forecasting** | 8.0 (249 reviews) | Not enough data | 
| **Revenue Operations Cadence** | 8.1 (245 reviews) | Not enough data | 

#### CRM Data Enrichment

| Feature | Gong | Level AI | 
|---|---|---|
| **Calendar Sync** | 9.0 (401 reviews) | Not enough data | 
| **Email Activity Capture** | 8.8 (388 reviews) | Not enough data | 
| **Conversation Intelligence** | 9.1 (423 reviews) | Not enough data | 
| **Marketing Leads** | Feature Not Available | Not enough data | 
| **Contact Capture** | 8.6 (253 reviews) | Not enough data | 

#### Account Management

| Feature | Gong | Level AI | 
|---|---|---|
| **Nonengaged Accounts** | 8.1 (324 reviews) | Not enough data | 
| **Account optimization** | 8.2 (339 reviews) | Not enough data | 
| **Historical Patterns** | 8.3 (349 reviews) | Not enough data | 
| **Rep Performance** | 8.6 (370 reviews) | Not enough data | 
| **Account Engagement** | 8.5 (259 reviews) | Not enough data | 
| **Historical Win/Loss Patterns** | 8.1 (240 reviews) | Not enough data | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Gong | Level AI | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (40 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (41 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (39 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (37 reviews) | Not enough data | 
| **Decision Making** | 7.4 (39 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Gong** | N/A | N/A |
| **Level AI** | N/A | N/A |

#### Customer Support

| Feature | Gong | Level AI | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | Gong | Level AI | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Gong | Level AI | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Gong** | N/A | N/A |
| **Level AI** | 8.7/10 | 18 |

#### Generative AI

| Feature | Gong | Level AI | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.7 (18 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 8.5/10 | 1018 |
| **Level AI** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Gong | Level AI | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (57 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (57 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (58 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (59 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (58 reviews) | Not enough data | 

#### Data Sourcing

| Feature | Gong | Level AI | 
|---|---|---|
| **Data Sourcing** | 8.5 (748 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.7 (790 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.5 (717 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.9 (805 reviews) | Not enough data | 
| **Data Segmentation** | 8.6 (726 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Gong | Level AI | 
|---|---|---|
| **Lead Scoring** | 8.1 (722 reviews) | Not enough data | 
| **Opportunity Scoring** | 8.4 (751 reviews) | Not enough data | 
| **Risk Analysis** | 8.2 (737 reviews) | Not enough data | 
| **Live Forecasting** | 8.3 (723 reviews) | Not enough data | 

#### Sales Management

| Feature | Gong | Level AI | 
|---|---|---|
| **Live Pipeline Management** | 8.6 (761 reviews) | Not enough data | 
| **Sales Gamification** | 8.2 (722 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.7 (759 reviews) | Not enough data | 
| **Activity Tracking** | 9.0 (831 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 8.8/10 | 2877 |
| **Level AI** | 8.8/10 | 19 |

#### Agentic AI - Sales Coaching

| Feature | Gong | Level AI | 
|---|---|---|
| **Multi-step Planning** | 8.1 (61 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (62 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (62 reviews) | Not enough data | 
| **Decision Making** | 8.3 (60 reviews) | Not enough data | 

#### Training

| Feature | Gong | Level AI | 
|---|---|---|
| **Knowledge Base** | 9.0 (1967 reviews) ✓ Verified | 9.2 (18 reviews) | 
| **Coaching Materials** | 9.0 (2180 reviews) ✓ Verified | 8.9 (18 reviews) | 
| **Playbook Creation** | 8.6 (1527 reviews) ✓ Verified | 8.5 (16 reviews) | 
| **Video Record** | 9.2 (2217 reviews) ✓ Verified | 7.8 (17 reviews) | 

#### Feedback

| Feature | Gong | Level AI | 
|---|---|---|
| **Review** | 9.3 (2373 reviews) ✓ Verified | 8.7 (17 reviews) | 
| **Scorecard** | 9.0 (1853 reviews) ✓ Verified | 8.9 (18 reviews) | 
| **Coaching Card** | 9.0 (1894 reviews) ✓ Verified | 8.9 (17 reviews) | 
| **Leaderboard** | 8.8 (1604 reviews) ✓ Verified | 9.3 (16 reviews) | 
| **Real-Time Updates** | 8.9 (1790 reviews) ✓ Verified | 8.4 (16 reviews) | 
| **Notifications** | 8.9 (1877 reviews) ✓ Verified | 8.8 (15 reviews) | 
| **Competition** | Feature Not Available | 9.1 (16 reviews) | 

#### Generative AI

| Feature | Gong | Level AI | 
|---|---|---|
| **AI Text Summarization** | 8.9 (388 reviews) | 8.7 (17 reviews) | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 9.3/10 | 66 |
| **Level AI** | N/A | N/A |

#### Agentic AI - Revenue AI Platforms

| Feature | Gong | Level AI | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.9 (17 reviews) | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Gong | Level AI | 
|---|---|---|
| **Conversation Intelligence** | 9.7 (44 reviews) | Not enough data | 
| **Predictive Forecasting** | 8.0 (9 reviews) | Not enough data | 
| **CRM Data Enrichment** | 8.8 (7 reviews) | Not enough data | 
| **Actionable Insights** | 9.6 (33 reviews) | Not enough data | 
| **Risk Flagging** | 10.0 (6 reviews) | Not enough data | 
| **Workflow Orchestration** | 9.2 (6 reviews) | Not enough data | 
| **Sales Coaching** | 9.6 (25 reviews) | Not enough data | 
| **Pipeline & Deal Management** | 9.6 (12 reviews) | Not enough data | 
| **Customer Data Capture** | 9.5 (29 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Gong** | N/A | N/A |
| **Level AI** | 8.7/10 | 53 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Gong | Level AI | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.3 (50 reviews) | 
| **Contextual Response Generation** | Not enough data | 8.6 (50 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.8 (50 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 8.7 (50 reviews) | 
| **Multilingual Support** | Not enough data | 8.3 (49 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Gong | Level AI | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 8.0 (49 reviews) | 
| **Feedback Collection** | Not enough data | 8.8 (50 reviews) | 
| **Escalation Handling** | Not enough data | 8.5 (48 reviews) | 
| **Workflow Optimization** | Not enough data | 9.0 (52 reviews) | 

#### Automation

| Feature | Gong | Level AI | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 8.9 (51 reviews) | 
| **Feedback Collection** | Not enough data | 8.8 (51 reviews) | 
| **Document Processing** | Not enough data | 8.6 (50 reviews) | 

#### Autonomy

| Feature | Gong | Level AI | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 8.7 (50 reviews) | 
| **Adaptive Responses** | Not enough data | 8.9 (50 reviews) | 
| **Task Execution** | Not enough data | 8.8 (50 reviews) | 
| **Problem Solving** | Not enough data | 8.7 (50 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Gong** | N/A | N/A |
| **Level AI** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Gong | Level AI | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching)

**Unique to Gong (5):** [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)

**Unique to Level AI (8):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Natural Language Understanding (NLU) Software](https://www.g2.com/categories/natural-language-understanding-nlu), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Natural Language Generation (NLG) Software](https://www.g2.com/categories/natural-language-generation-nlg), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Chatbots Software](https://www.g2.com/categories/chatbots), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)


---
## Reviewer Demographics

### By Company Size

| Segment | Gong | Level AI | 
|---|---|---|
| **Small-Business** | 12.9% | 9.4% | 
| **Mid-Market** | 69.4% | 59.9% | 
| **Enterprise** | 17.7% | 30.7% | 

### By Industry

#### Gong

- **Computer Software:** 37.5%
- **Information Technology and Services:** 16.9%
- **Marketing and Advertising:** 9.0%
- **Internet:** 5.0%
- **Financial Services:** 3.2%
- **Human Resources:** 1.9%
- **Telecommunications:** 1.7%
- **Computer & Network Security:** 1.6%
- **E-Learning:** 1.4%
- **Staffing and Recruiting:** 1.3%
- **Other:** 20.4%

#### Level AI

- **Consumer Services:** 27.2%
- **Food & Beverages:** 9.4%
- **Printing:** 8.4%
- **Retail:** 6.8%
- **Marketing and Advertising:** 6.3%
- **Financial Services:** 5.8%
- **Outsourcing/Offshoring:** 4.2%
- **Computer Software:** 3.7%
- **Business Supplies and Equipment:** 3.1%
- **Furniture:** 2.6%
- **Other:** 22.5%

---
## Alternatives

### Alternatives to Gong

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25797 reviews)
- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5602 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3569 reviews)
- [Salesken](https://www.g2.com/products/salesken/reviews) — 4.9/5 stars (396 reviews)
- [Aviso](https://www.g2.com/products/aviso/reviews) — 4.4/5 stars (968 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9656 reviews)
- [Jiminny](https://www.g2.com/products/jiminny/reviews) — 4.6/5 stars (927 reviews)
- [Backstory](https://www.g2.com/products/people-ai-backstory/reviews) — 4.5/5 stars (630 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (575 reviews)

### Alternatives to Level AI

- [Observe.AI](https://www.g2.com/products/observe-ai/reviews) — 4.6/5 stars (233 reviews)
- [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (588 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Convin.ai](https://www.g2.com/products/convin-ai/reviews) — 4.7/5 stars (549 reviews)
- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)
- [evaluagent](https://www.g2.com/products/evaluagent/reviews) — 4.5/5 stars (437 reviews)

---
## Top Discussions

### Gong

- Title: [What is gong software?](https://www.g2.com/discussions/what-is-gong-software) — 6 comments
  > **Top comment:** "Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This..."
- Title: [What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?](https://www.g2.com/discussions/25247-what-is-the-email-address-to-send-the-invite-to-for-a-last-minute-call-to-be-recorded-and-is-there-a-way-to-send-the-invite-via-email-not-through-the-gong-site) — 4 comments, 2 upvotes
  > **Top comment:** "Hi Bianca! You can go ahead and send the invitation to assistant@gong.io. I hope that helps!"
- Title: [Do you accept marketing ideas/suggestions? I sent one to Udi and Amit.](https://www.g2.com/discussions/do-you-accept-marketing-ideas-suggestions-i-sent-one-to-udi-and-amit) — 3 comments, 4 upvotes
  > **Top comment:** "Very high ferformer"
- Title: [How do i make Gong automatic for all my calls ?](https://www.g2.com/discussions/how-do-i-make-gong-automatic-for-all-my-calls) — 3 comments, 1 upvote
  > **Top comment:** "You can control this in configuration settings. You should not have to log into Gong for it to record. "
- Title: [How is Gong revolutionizing sales strategies with its AI-driven insights?](https://www.g2.com/discussions/gong-how-is-gong-revolutionizing-sales-strategies-with-its-ai-driven-insights) — 2 comments
  > **Top comment:** "Great! Gong is a very reliable tools to use when it comes from documentation, recordings and quality analysis. "

### Level AI

- Title: [What is LevelAI used for?](https://www.g2.com/discussions/what-is-levelai-used-for) — 1 comment
  > **Top comment:** "To improve customer service in contact centers."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gong-vs-level-ai)