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At a Glance
Market Segments
Mid-Market (69.3% of reviews)
Mid-Market (59.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gong
Star Rating
(6,434)4.7 out of 5
Market Segments
Mid-Market (69.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GongLevel AI
Star Rating
(200)4.7 out of 5
Market Segments
Mid-Market (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Level AISummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gong excels in call recording with a score of 9.6, highlighting its ability to capture high-quality audio and provide detailed insights, while Level AI scores 9.0, with reviewers mentioning that its recording features are reliable but not as robust as Gong's.
- Reviewers mention that Gong's call analysis capabilities are superior, scoring 9.1 compared to Level AI's 8.7. Users appreciate Gong's detailed analytics and actionable insights, which help in refining sales strategies, whereas Level AI's analysis is seen as effective but less comprehensive.
- Users on G2 say that Gong's ease of use is a standout feature, scoring 9.3, with many reviewers praising its intuitive interface. In contrast, Level AI scores 8.9, with some users noting a steeper learning curve when navigating its features.
- Reviewers mention that Gong's quality of support is exceptional, scoring 9.3, with many users highlighting prompt responses and helpful resources. Level AI, scoring 9.0, also receives positive feedback, but some users feel that response times could be improved.
- G2 users report that Gong's product direction is strong, with a score of 9.0, indicating a clear roadmap and consistent updates. Level AI, however, scores higher at 9.5, with reviewers appreciating its innovative features and commitment to evolving with user needs.
- Users say that Gong's coaching materials are highly effective, scoring 9.0, with many mentioning the value of its structured training resources. Level AI, scoring 8.9, offers good materials but is seen as slightly less comprehensive in comparison.
Pricing
Entry-Level Pricing
Gong
No pricing availableLevel AI
No pricing availableFree Trial
Gong
No trial information availableLevel AI
No trial information availableRatings
Meets Requirements
9.4
4,930
8.8
179
Ease of Use
9.3
4,986
8.9
186
Ease of Setup
9.1
1,215
8.9
159
Ease of Admin
9.1
768
9.0
47
Quality of Support
9.3
3,500
9.0
168
Has the product been a good partner in doing business?
9.3
770
9.1
44
Product Direction (% positive)
9.0
4,608
9.5
177
Features by Category
Lead Facilitation
7.1
349
Not enough data
7.3
343
Not enough data
7.5
346
Not enough data
7.6
346
Not enough data
Organization
8.3
351
Not enough data
8.3
347
Not enough data
8.3
347
Not enough data
Performance Analysis
8.5
349
Not enough data
8.6
352
Not enough data
Sales Analysis
7.8
333
Not enough data
7.9
339
Not enough data
Generative AI
8.6
285
Not enough data
8.9
291
Not enough data
Agentic AI - AI Sales Assistant
8.1
53
Not enough data
7.9
52
Not enough data
8.2
53
Not enough data
8.3
52
Not enough data
8.2
52
Not enough data
8.2
52
Not enough data
8.1
52
Not enough data
Integrated Workflows
7.8
101
Not enough data
7.9
101
Not enough data
8.3
100
Not enough data
7.3
97
Not enough data
8.5
100
Not enough data
8.4
100
Not enough data
8.5
96
Not enough data
Repeatability and Reportability
8.2
98
Not enough data
8.0
98
Not enough data
7.9
96
Not enough data
8.3
100
Not enough data
7.3
96
Not enough data
AI and Automation
7.8
89
Not enough data
7.6
87
Not enough data
7.4
86
Not enough data
7.6
86
Not enough data
8.0
86
Not enough data
Generative AI
8.2
90
Not enough data
Agentic AI - Sales Engagement
8.2
48
Not enough data
8.0
47
Not enough data
8.2
48
Not enough data
8.2
46
Not enough data
8.0
47
Not enough data
8.1
46
Not enough data
8.2
46
Not enough data
Call Analytics
9.6
2743
|
Verified
9.0
42
8.8
2466
|
Verified
8.8
40
9.1
2656
|
Verified
8.7
39
8.3
1794
|
Verified
8.6
40
Agent Performance Management
8.6
1869
|
Verified
8.9
41
8.3
2513
|
Verified
8.5
41
8.7
2299
|
Verified
8.8
41
Generative AI
8.9
673
8.5
39
Agentic AI - Conversation Intelligence
8.0
134
8.2
13
8.0
133
8.3
13
8.2
134
8.6
13
8.0
133
8.5
13
8.2
134
8.5
13
8.1
133
8.2
13
8.0
133
8.5
13
Quality Assurance
Not enough data
9.2
124
Not enough data
9.0
124
Not enough data
8.8
123
Engagement
Not enough data
8.9
123
Not enough data
8.9
123
Not enough data
8.5
121
Performance
Not enough data
8.6
120
Not enough data
9.0
121
Generative AI
Not enough data
8.7
86
Not enough data
8.7
86
Algorithm
Not enough data
9.2
6
Not enough data
9.7
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.9
6
System
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
7.3
5
Data Ingestion
Not enough data
7.3
5
Not enough data
8.3
5
Not enough data
8.3
5
Presentation
Not enough data
8.7
5
Not enough data
7.7
5
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Feature Not Available
Not enough data
8.6
377
Not enough data
8.6
408
Not enough data
8.2
347
Not enough data
8.4
355
Not enough data
8.0
248
Not enough data
8.1
245
Not enough data
CRM Data Enrichment
9.0
401
Not enough data
8.8
388
Not enough data
9.1
423
Not enough data
Feature Not Available
Not enough data
8.6
253
Not enough data
Account Management
8.1
324
Not enough data
8.2
339
Not enough data
8.3
349
Not enough data
8.6
370
Not enough data
8.5
259
Not enough data
8.1
240
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.7
40
Not enough data
7.9
39
Not enough data
7.6
39
Not enough data
7.4
37
Not enough data
7.4
39
Not enough data
Generative AI
Not enough data
8.7
18
Agentic AI - Sales Analytics
8.4
54
Not enough data
8.5
54
Not enough data
8.4
56
Not enough data
8.6
57
Not enough data
8.3
56
Not enough data
Data Sourcing
8.5
743
Not enough data
8.7
788
Not enough data
8.5
715
Not enough data
8.9
802
Not enough data
8.6
725
Not enough data
Predictive Analytics
8.1
720
Not enough data
8.4
748
Not enough data
8.2
734
Not enough data
8.3
720
Not enough data
Sales Management
8.6
756
Not enough data
8.2
720
Not enough data
8.7
757
Not enough data
9.0
822
Not enough data
Agentic AI - Sales Coaching
8.1
60
Not enough data
8.5
60
Not enough data
8.3
61
Not enough data
8.3
58
Not enough data
Training
9.0
1964
|
Verified
9.2
18
9.0
2175
|
Verified
8.9
18
8.6
1526
|
Verified
8.5
16
9.2
2214
|
Verified
7.8
17
Feedback
9.3
2370
|
Verified
8.7
17
9.0
1851
|
Verified
8.9
18
9.0
1894
|
Verified
8.9
17
8.8
1604
|
Verified
9.3
16
8.9
1790
|
Verified
8.4
16
8.9
1877
|
Verified
8.8
15
Feature Not Available
9.1
16
Generative AI
8.9
387
8.7
17
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.3
50
Not enough data
8.6
50
Not enough data
8.8
50
Not enough data
8.7
50
Not enough data
8.3
49
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.0
49
Not enough data
8.8
50
Not enough data
8.5
48
Not enough data
9.0
51
Automation
Not enough data
8.9
52
Not enough data
8.8
52
Not enough data
8.6
51
Autonomy
Not enough data
8.7
51
Not enough data
8.9
51
Not enough data
8.8
51
Not enough data
8.7
51
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gong and Level AI are categorized as Conversation Intelligence and Sales Coaching
Unique Categories
Gong is categorized as AI Sales Assistant, Sales Engagement, Sales Analytics, and Revenue Operations & Intelligence (RO&I)
Level AI is categorized as Speech Analytics, Natural Language Generation (NLG), Natural Language Understanding (NLU), Contact Center Quality Assurance, and AI Customer Support Agents
Reviews
Reviewers' Company Size
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Level AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.6%
Information Technology and Services
16.7%
Marketing and Advertising
9.1%
Internet
5.1%
Financial Services
3.3%
Other
28.3%
Consumer Services
27.5%
Printing
9.3%
Food & Beverages
9.3%
Retail
6.7%
Marketing and Advertising
6.2%
Other
40.9%
Alternatives
Discussions
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
ES
assistant@gong.io worked for me!Read more
How do i make Gong automatic for all my calls ?
3 Comments
JS
You can control this in configuration settings. You should not have to log into Gong for it to record. Read more
Level AI has no more discussions with answers
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