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# Gong vs Kluster Comparison - What are their main differences?

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GongKluster[+ Add Product](#)

Reviews

**Gong** [

4.7/5(6,755)

](https://www.g2.com/products/gong/reviews#reviews)

**Kluster** [

4.4/5(300)

](https://www.g2.com/products/kluster/reviews#reviews)

Pricing

**Gong**
No pricing available

**Kluster**
Free Trial

No pricing available

**Pricing Insights**
from reviews

Time to Implement

**Gong**
1 monthFaster

Based on 105 responses

**Kluster**
2 months

Based on 40 responses

Return on Investment

**Gong**
10 months

Based on 80 responses

**Kluster**
10 months

Based on 16 responses

Perceived Cost

**Gong**
$$$$$

**Kluster**
$$$$$

Average Discount

**Gong**
14%3% more

**Kluster**
11%

Pros & Cons

**Gong**
[
Helpful (301)
](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1793226&qs=pros-and-cons#reviews)[
Ease of Use (240)
](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1797185&qs=pros-and-cons#reviews)[
Call Issues (119)
](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1797253&qs=pros-and-cons#reviews)[
Recording Issues (77)
](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1792673&qs=pros-and-cons#reviews)

**Kluster**
[
Visibility (6)
](https://www.g2.com/products/kluster/reviews?filters%5Bsentiment_snippet%5D=1600969&qs=pros-and-cons#reviews)[
Analytics (5)
](https://www.g2.com/products/kluster/reviews?filters%5Bsentiment_snippet%5D=1601131&qs=pros-and-cons#reviews)[
Limited Customization (5)
](https://www.g2.com/products/kluster/reviews?filters%5Bsentiment_snippet%5D=1600609&qs=pros-and-cons#reviews)[
Filtering Issues (4)
](https://www.g2.com/products/kluster/reviews?filters%5Bsentiment_snippet%5D=2104034&qs=pros-and-cons#reviews)

Integrations

**Gong**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_57c2cd107222f4a43329f27d79660699/actively-ai.png "Product Avatar Image")

Actively AI

](https://www.g2.com/products/actively-ai/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9f9a76a163f7efa1c88d423098062bd5/calendar.jpg "Product Avatar Image")

Calendar

](https://www.g2.com/products/calendar/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_744ed52507e8a595ec88a4db46cf5abd/churnzero.jpg "Product Avatar Image")

ChurnZero

](https://www.g2.com/products/churnzero/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d08938b2bcd0f8cc93eb9321f26c74c4/claude-2025-12-11.jpeg "Product Avatar Image")

Claude

](https://www.g2.com/products/claude-2025-12-11/reviews)[
View all
](https://www.g2.com/products/gong/integrations)

**Kluster**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image")

Salesforce Sales Cloud

](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[
View all
](https://www.g2.com/products/kluster/integrations)

Screenshots

**Gong**
 ![Gong screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/101386/Beat-Call-Page-Timeline.png)

**Kluster**
 ![Kluster screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/206444/NEW-Pipeline-Coverage-and-Projections.png)

Ratings

Meets Requirements

**Gong**

9.4

9.45,157

**Kluster**

8.8

8.8267

Ease of Use

**Gong**

9.2

9.25,231

**Kluster**

8.5

8.5272

Ease of Setup

**Gong**

9.1

9.11,415

**Kluster**

8.3

8.358

Ease of Admin

**Gong**

9.1

9.1780

**Kluster**

8.5

8.553

Quality of Support

**Gong**

9.2

9.23,678

**Kluster**

9.2

9.2222

Has the product been a good partner in doing business?

**Gong**

9.3

9.3781

**Kluster**

9.3

9.355

Product Direction (% positive)

**Gong**

9.0

9.04,778

**Kluster**

9.6

9.6267

Features

Revenue Operations & Intelligence (RO&I)[Hide 26 FeaturesShow 26 Features](javascript:void(0);)

8.2

498

8.0

97

Revenue Sourcing and Forecasting

Pipeline Management

8.5

379

8.8(won by 0.3)

91

Dashboard Analytics

8.6

411

8.8(won by 0.2)

92

Multi-Device Data Visualization

8.2(won by 0.5)

349

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.7

60

Data Segmentation

8.4(won by 0.2)

356

8.2

70

Predictive Forecasting

8.0

251

8.7(won by 0.7)

75

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Revenue Operations Cadence

8.1

248

8.5(won by 0.4)

67

Revenue History

Feature Not Available

8.6(won by default)

87

CRM Data Enrichment

Calendar Sync

9.0(won by 2.1)

402

 (There is a greater than 0.5 difference between this product's rating and its competitors)

6.9

44

Email Activity Capture

8.8(won by 1.7)

389

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.1

49

Conversation Intelligence

9.1(won by 2.1)

427

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.0

45

Contact Capture

8.6(won by 1.5)

254

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.1

38

Marketing Leads

Feature Not Available

7.2(won by default)

43

Account Management

Nonengaged Accounts

8.1(won by 0.5)

324

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.6

50

Account optimization

8.2(tied score)

342

8.2(tied score)

49

Historical Patterns

8.3(won by 0.1)

350

8.2

67

Rep Performance

8.6

371

8.7(won by 0.1)

74

Account Engagement

8.5(won by 0.3)

263

8.2

50

Historical Win/Loss Patterns

8.1

240

8.9(won by 0.8)

70

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Agentic AI - Revenue Operations & Intelligence (RO&I)

Autonomous Task Execution

7.7(won by default)

40

Not enough data

Cross-system Integration

8.0(won by default)

41

Not enough data

Adaptive Learning

7.4(won by default)

40

Not enough data

Proactive Assistance

7.3(won by default)

37

Not enough data

Decision Making

7.4(won by default)

39

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Website Integration

Not enough data

Not enough data

Sales Analytics[Hide 58 FeaturesShow 58 Features](javascript:void(0);)

8.5

1,032

8.1

221

Agentic AI - Sales Analytics

Autonomous Task Execution

8.3(won by default)

57

Not enough data

Cross-system Integration

8.4(won by default)

57

Not enough data

Adaptive Learning

8.4(won by default)

59

Not enough data

Natural Language Interaction

8.6(won by default)

60

Not enough data

Proactive Assistance

8.3(won by default)

59

Not enough data

Third-Party Integrations

Not enough data

Not enough data

CRM Integration

Not enough data

Not enough data

Data Sourcing

Data Sourcing

8.5(won by 0.5)

751

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.0

166

Exporting & Sharing Data

8.8(won by 1.0)

795

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.8

165

Multi-Device Data Visualization

8.5(won by 0.9)

719

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.6

151

Interactive Dashboards

8.9(won by 0.2)

810

8.7

206

Data Segmentation

8.6(won by 0.3)

727

8.3

183

Predictive Analytics

Lead Scoring

8.1(won by 0.6)

726

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.5

160

Opportunity Scoring

8.4(won by 0.2)

756

8.2

186

Risk Analysis

8.2(won by 0.2)

742

8.0

184

Live Forecasting

8.3

730

8.9(won by 0.6)

211

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Budgeting/Forecasting

Not enough data

Not enough data

Correlation Analysis

Not enough data

Not enough data

Competitive Analysis

Not enough data

Not enough data

Sales Trend Analysis

Not enough data

Not enough data

Statistical Analysis

Not enough data

Not enough data

Sales Management

Live Pipeline Management

8.6

767

8.8(won by 0.2)

214

Sales Gamification

8.2(won by 0.5)

724

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.7

162

Account-Based Analytics

8.7(won by 0.6)

762

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.1

170

Activity Tracking

9.0(won by 1.2)

838

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.8

176

Predictive Analytics

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Opportunity Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Additional Functionality

Dynamic Modeling

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

API

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

Modeling & Simulation

Not enough data

Not enough data

Exception Reporting

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Sales Reports

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

"What If" Scenarios

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Graphical Data Presentation

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Business Process Control

Not enough data

Not enough data

Multi-Currency

Not enough data

Not enough data

Pipeline Reports

Not enough data

Not enough data

AI Sales Assistant[Hide 60 FeaturesShow 60 Features](javascript:void(0);)

8.1

409

Not enough data

Lead Facilitation

Customer-facing Chatbot

7.1(won by default)

348

Not enough data

Lead Qualification

7.3(won by default)

341

Not enough data

Lead Follow-up

7.5(won by default)

348

Not enough data

Meeting Scheduling 

7.6(won by default)

348

Not enough data

Organization

Opportunity and Pipeline Management 

8.3(won by default)

352

Not enough data

Data Entry

8.3(won by default)

346

Not enough data

Integrations / APIs

8.3(won by default)

344

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Call Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Notes Management

Not enough data

Not enough data

Sales Activity Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Performance Analysis

Coaching 

8.6(won by default)

349

Not enough data

Peformance Tracking

8.6(won by default)

356

Not enough data

Email Tracking

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Sales Analysis

ROI Forecasting 

7.7(won by default)

330

Not enough data

Sales Forecasting 

7.9(won by default)

337

Not enough data

Generative AI

AI Text Generation

8.6(won by default)

286

Not enough data

AI Text Summarization

8.8(won by default)

297

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - AI Sales Assistant

Autonomous Task Execution

8.1(won by default)

53

Not enough data

Multi-step Planning

7.9(won by default)

52

Not enough data

Cross-system Integration

8.3(won by default)

56

Not enough data

Adaptive Learning

8.3(won by default)

53

Not enough data

Natural Language Interaction

8.2(won by default)

52

Not enough data

Proactive Assistance

8.2(won by default)

53

Not enough data

Decision Making

8.2(won by default)

54

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Additional Functionality

Email Response Control

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Customer Engagement

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

AI Writing Assistant

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sales Automation

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Lead Scoring

Not enough data

Not enough data

Templates

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Lead Engagement

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Omnichannel Outreach

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Sales Engagement[Hide 39 FeaturesShow 39 Features](javascript:void(0);)

8.0

158

Not enough data

Integrated Workflows

Task Management

7.8(won by default)

107

Not enough data

Email Tracking/Automation

8.0(won by default)

114

Not enough data

Calls and Voice

8.3(won by default)

115

Not enough data

Other Outreach Options 

7.3(won by default)

98

Not enough data

CRM Integration

8.5(won by default)

114

Not enough data

Calendar

8.4(won by default)

104

Not enough data

Shared Records

8.4(won by default)

101

Not enough data

Business Process Automation

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Sales Pipeline Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Repeatability and Reportability

Content Management

8.3(won by default)

102

Not enough data

Workflow Management

8.1(won by default)

103

Not enough data

Workflow Performance

8.0(won by default)

100

Not enough data

Sales Coaching and Insights

8.6(won by default)

121

Not enough data

Gamification

7.3(won by default)

97

Not enough data

AI and Automation

Lead Prioritization

7.8(won by default)

91

Not enough data

Lead Scoring

7.7(won by default)

88

Not enough data

Best Time of Day Scheduling

7.4(won by default)

88

Not enough data

Buyer Intelligence

7.5(won by default)

88

Not enough data

Machine Learning

8.0(won by default)

88

Not enough data

Generative AI

AI Text Generation

8.2(won by default)

95

Not enough data

Generative AI

Not enough data

Not enough data

Lead Generation

Not enough data

Not enough data

Agentic AI - Sales Engagement

Autonomous Task Execution

8.1(won by default)

49

Not enough data

Multi-step Planning

8.0(won by default)

48

Not enough data

Cross-system Integration

8.2(won by default)

50

Not enough data

Adaptive Learning

8.2(won by default)

48

Not enough data

Natural Language Interaction

8.1(won by default)

50

Not enough data

Proactive Assistance

8.1(won by default)

48

Not enough data

Decision Making

8.3(won by default)

50

Not enough data

Strategic Planning

Not enough data

Not enough data

Additional Functionality

Prospecting Tools

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Conversation Intelligence[Hide 48 FeaturesShow 48 Features](javascript:void(0);)

8.4

3,017

Not enough data

Call Analytics

Call Recording

9.6(won by default)

2815

|

Verified

Not enough data

Machine Learning

8.8(won by default)

2488

|

Verified

Not enough data

Call Analysis

9.1(won by default)

2724

|

Verified

Not enough data

Lead Qualification

8.3(won by default)

1795

|

Verified

Not enough data

Trend Analysis

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Artificial Intelligence - Conversation Intelligence

Customer Scoring

8.6(won by default)

1874

|

Verified

Not enough data

Speech-to-Text

8.3(won by default)

2553

|

Verified

Not enough data

Sentiment Analysis

7.8(won by default)

15

Not enough data

Generative AI

AI Text Summarization

8.8(won by default)

708

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Conversation Intelligence

Autonomous Task Execution

8.0(won by default)

134

Not enough data

Multi-step Planning

8.0(won by default)

134

Not enough data

Cross-system Integration

8.1(won by default)

145

Not enough data

Adaptive Learning

8.0(won by default)

135

Not enough data

Natural Language Interaction

8.2(won by default)

137

Not enough data

Proactive Assistance

8.1(won by default)

135

Not enough data

Decision Making

8.0(won by default)

136

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Forecasting

Not enough data

Not enough data

Additional Functionality

Performance Metrics

Not enough data

Not enough data

Keyword Filtering

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

For Contact Centers

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Automatic Transcription

Not enough data

Not enough data

Playbooks

Not enough data

Not enough data

Employee Coaching Tools

Not enough data

Not enough data

Text Mining

Not enough data

Not enough data

Trend/Problem Indicators

Not enough data

Not enough data

Notes Management

Not enough data

Not enough data

Retention Tracking

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Recommendations

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Compliance Tracking

Not enough data

Not enough data

API

Not enough data

Not enough data

Rules-Based Workflow

Not enough data

Not enough data

Intent Recognition

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Sales Coaching[Hide 50 FeaturesShow 50 Features](javascript:void(0);)

8.8

2,890

Not enough data

Agentic AI - Sales Coaching

Multi-step Planning

8.1(won by default)

62

Not enough data

Cross-system Integration

8.5(won by default)

62

Not enough data

Adaptive Learning

8.3(won by default)

62

Not enough data

Decision Making

8.3(won by default)

60

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Training

Knowledge Base

9.0(won by default)

1970

|

Verified

Not enough data

Coaching Materials

9.0(won by default)

2187

|

Verified

Not enough data

Playbook Creation

8.6(won by default)

1529

|

Verified

Not enough data

Video Record

9.2(won by default)

2224

|

Verified

Not enough data

Feedback

Review

9.3(won by default)

2377

|

Verified

Not enough data

Scorecard

9.0(won by default)

1856

|

Verified

Not enough data

Coaching Card

9.0(won by default)

1895

|

Verified

Not enough data

Leaderboard

8.8(won by default)

1604

|

Verified

Not enough data

Real-Time Updates

8.9(won by default)

1790

|

Verified

Not enough data

Notifications

8.9(won by default)

1878

|

Verified

Not enough data

Competition

Feature Not Available

Not enough data

Generative AI

AI Text Summarization

8.9(won by default)

389

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Performance Metrics

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Automatic Transcription

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Sales Reports

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Built-in Course Authoring

Not enough data

Not enough data

Learning Paths/Tracks

Not enough data

Not enough data

Assessment Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Goal Setting/Tracking

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Learning Management

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Training Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Recommendations

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Onboarding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Revenue AI Platforms[Hide 15 FeaturesShow 15 Features](javascript:void(0);)

8.5

111

Not enough data

Agentic AI - Revenue AI Platforms

Natural Language Interaction

8.8(won by default)

10

Not enough data

Autonomous Task Execution

7.4(won by default)

9

Not enough data

Cross-system Integration

8.6(won by default)

28

Not enough data

Decision Making

8.7(won by default)

5

Not enough data

Adaptive Learning

7.7(won by default)

5

Not enough data

Proactive Assistance

Not enough data

Not enough data

Platform - Revenue AI Platforms

Conversation Intelligence

9.5(won by default)

69

Not enough data

Predictive Forecasting

8.0(won by default)

14

Not enough data

CRM Data Enrichment

7.6(won by default)

14

Not enough data

Actionable Insights

9.4(won by default)

54

Not enough data

Risk Flagging

7.9(won by default)

14

Not enough data

Workflow Orchestration

7.7(won by default)

11

Not enough data

Sales Coaching

9.7(won by default)

30

Not enough data

Pipeline & Deal Management

9.1(won by default)

17

Not enough data

Customer Data Capture

9.5(won by default)

42

Not enough data

User Insights

Reviewers' Company Size

[![Gong](https://images.g2crowd.com/uploads/product/hd_favicon/e33783a7fe09d9543772bf2218f64325/gong.svg "Gong")](https://www.g2.com/products/gong/reviews)

Gong

Small-Business(50 or fewer emp.)

13.1%

Mid-Market(51-1000 emp.)

69.1%

Enterprise(\> 1000 emp.)

17.8%

[![Kluster](https://images.g2crowd.com/uploads/product/hd_favicon/2ade85db275bd33e5f7647128c292dbf/kluster.svg "Kluster")](https://www.g2.com/products/kluster/reviews)

Kluster

Small-Business(50 or fewer emp.)

7.0%

Mid-Market(51-1000 emp.)

88.6%

Enterprise(\> 1000 emp.)

4.4%

Small-Business

(50 or fewer emp.)

13.1%

7.0%

Mid-Market

(51-1000 emp.)

69.1%

88.6%

Enterprise

(\> 1000 emp.)

17.8%

4.4%

Reviewers' Industry

[![Gong](https://images.g2crowd.com/uploads/product/hd_favicon/e33783a7fe09d9543772bf2218f64325/gong.svg "Gong")](https://www.g2.com/products/gong/reviews)
Gong

Computer Software

37.4%

Information Technology and Services

16.8%

Marketing and Advertising

9.0%

Internet

4.9%

Financial Services

3.3%

Other

28.7%

[![Kluster](https://images.g2crowd.com/uploads/product/hd_favicon/2ade85db275bd33e5f7647128c292dbf/kluster.svg "Kluster")](https://www.g2.com/products/kluster/reviews)
Kluster

Computer Software

37.9%

Financial Services

18.8%

Information Technology and Services

15.8%

Marketing and Advertising

3.7%

Hospital & Health Care

2.7%

Other

21.1%

FAQs

## Gong vs Kluster FAQs

Generated using AI

Last updated: August 16, 2026

### What is the difference between Gong vs Kluster?

Gong stands out for its higher G2 rating, broader review base, and stronger Ease of Setup, while Kluster is noted for its forecasting and analytics strengths.

| [Gong](https://www.g2.com/products/gong/reviews) | [Kluster](https://www.g2.com/products/kluster/reviews) |
| --- | --- |
| 4.7/5 (6679 reviews) | 4.4/5 (300 reviews) |
| Mid-Market | Mid-Market |
| 9.1 | 8.3 |
| 9.2 | 9.2 |
| AI-powered call recording and actionable insights | Forecasting (10 all-time mentions), analytics (7), and pipeline management (6) |

### How do the pricing models of Gong and Kluster compare?

Gong is rated higher for price and value satisfaction compared to Kluster.

- **Gong:** Reviewers frequently mention premium pricing but also highlight strong value from AI features and integrations.
- **Kluster:** Reviewers note value in forecasting and analytics but mention limitations in customization and dashboard flexibility.
- **Switching reasons:** Recent reviews cite Gong's cost as a challenge for smaller teams, while Kluster is chosen for simplifying forecasting and pipeline visibility.

### What are the best alternatives to Gong and Kluster?

The top three alternatives to Gong and Kluster are Clari, Agentforce Sales, and Weflow.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Gong](https://www.g2.com/products/gong/reviews) | 4.7/5 (6679 reviews) | Mid-Market | Premium pricing, strong value from AI features | AI-powered call recording and actionable insights |
| [Kluster](https://www.g2.com/products/kluster/reviews) | 4.4/5 (300 reviews) | Mid-Market | Valued for forecasting, some dashboard limitations | Forecasting, analytics, pipeline management |
| [Clari](https://www.g2.com/products/clari/reviews) | 4.6/5 (5610 reviews) | Enterprise | — | Pipeline visibility and forecasting accuracy |
| [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5 (25876 reviews) | Mid-Market | — | Comprehensive sales management and CRM integration |
| [Weflow](https://www.g2.com/products/weflow/reviews) | 4.6/5 (121 reviews) | Mid-Market | — | Workflow automation and deal tracking |

### Which Revenue AI Platforms features should I prioritize when comparing Gong and Kluster?

Buyers should prioritize forecasting, analytics, pipeline management, dashboard usability, and customization when comparing Gong and Kluster.

- **Forecasting:** Kluster is cited for forecasting in 10 all-time reviews; Gong does not have a comparable mention.
- **Analytics:** Kluster is cited for analytics in 7 all-time reviews; Gong does not have a comparable mention.
- **Pipeline Management:** Kluster is cited for pipeline management in 6 all-time reviews; Gong does not have a comparable mention.
- **Dashboard Usability:** Kluster is cited for dashboard usability in 4 all-time reviews; Gong does not have a comparable mention.
- **Customization:** Kluster reviewers mention limited customization as a trade-off in 6 all-time reviews.

### What are the pros and cons of Gong vs Kluster?

Gong's headline strength is AI-powered call recording and actionable insights, while Kluster excels in forecasting and analytics.

- **Gong strengths:** AI-powered call recording, actionable insights, strong integrations, and high Ease of Use (9.3) and Meets Requirements (9.4) scores.
- **Gong trade-offs:** Premium pricing is frequently cited as a challenge for smaller teams, and some reviewers mention onboarding complexity and occasional integration or privacy issues.
- **Kluster strengths:** Forecasting (10 all-time mentions), analytics (7), pipeline management (6), dashboard usability (4), and customer support (5).
- **Kluster trade-offs:** Limited customization (6 all-time mentions), dashboard issues (7), filtering issues (4), slow loading (4), and CRM integration challenges (3).

### Is Gong or Kluster better for small businesses?

Gong is better suited for small businesses based on reviewer sentiment and market segment alignment.

- **Gong:** Largest reviewer segment is Mid-Market, but recent reviews highlight ease of use, strong onboarding resources, and integrations that benefit smaller teams.
- **Kluster:** Largest reviewer segment is also Mid-Market, with reviewers noting the need for a dedicated admin and some complexity in setup, which may be less ideal for small businesses.

### Which Revenue AI Platforms platform has better integrations?

Gong is favored for integrations, with reviewers highlighting its strong integration capabilities.

- **Gong:** Outreach is mentioned in 77 all-time reviews as a key integration, with additional recent praise for Salesforce and CRM integrations.
- **Kluster:** Reviewers mention Salesforce and HubSpot integrations, but also note occasional syncing and data accuracy issues.

### How do Gong and Kluster compare on customer support?

Gong and Kluster are rated equally on Quality of Support, both scoring 9.2, indicating parity in reviewer satisfaction.

- **Gong:** Reviewers describe support as responsive and helpful, with onboarding resources frequently cited as valuable.
- **Kluster:** Reviewers consistently praise customer support, highlighting the helpfulness and responsiveness of the support team in 5 all-time mentions.

### Which is easier to implement, Gong or Kluster?

Gong is easier to implement, with a higher Ease of Setup score (9.1 vs. 8.3) and more frequent positive setup experiences in reviews.

- **Gong:** Reviewers frequently cite easy setup, intuitive onboarding, and strong training resources, with many scoring setup at 6 or 7 out of 7.
- **Kluster:** Reviewers note that setup can be more complex, sometimes requiring a dedicated admin, and mention dashboard and integration setup challenges.

### Which product has better Review?

Gong outperforms Kluster on the Review feature, with higher reviewer satisfaction and more robust review volume.

- **Gong:** Review dimension score of 9.4, 4.7/5 average rating across 6,679 reviews, and frequent praise for actionable insights and AI-powered summaries.
- **Kluster:** Review dimension score of 8.8, 4.4/5 average rating across 300 reviews, with forecasting and analytics cited as key strengths but dashboard and customization limitations noted in 6 all-time reviews.

Alternatives

**Gong Alternatives**

 ![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud")

[
Salesforce Sales Cloud
](/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)

 ![Salesloft](https://images.g2crowd.com/uploads/product/hd_favicon/133ac8908c1967e2913674b8ad18ab5f/salesloft.svg "Salesloft")

[
Salesloft
](/products/salesloft/reviews)

 ![Outreach](https://images.g2crowd.com/uploads/product/hd_favicon/1521467568/outreach.png "Outreach")

[
Outreach
](/products/outreach/reviews)

 ![Salesken](https://images.g2crowd.com/uploads/product/hd_favicon/78adde3e9bdcc914c88771b70aceb390/salesken.svg "Salesken")

[
Salesken
](/products/salesken/reviews)

**Kluster Alternatives**

 ![Weflow](https://images.g2crowd.com/uploads/product/hd_favicon/4c96ae730dbe4a528c91742a0e2c7d22/weflow.svg "Weflow")

[
Weflow
](/products/weflow/reviews)

 ![Terret.ai](https://images.g2crowd.com/uploads/product/hd_favicon/915923089ccc8c0543c935ebc66027be/terret-ai.svg "Terret.ai")

[
Terret.ai
](/products/terret-ai/reviews)

 ![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud")

[
Salesforce Sales Cloud
](/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)

 ![Backstory](https://images.g2crowd.com/uploads/product/hd_favicon/90e0f690edf1e1ee38a93d1ea2688c4d/people-ai-backstory.svg "Backstory")

[
Backstory
](/products/people-ai-backstory/reviews)