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Compare Gong and Kluster 
Featured Products
At a Glance
Market Segments
Mid-Market (69.4% of reviews)
Mid-Market (88.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gong
Star Rating
(6,494)4.8 out of 5
Market Segments
Mid-Market (69.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GongKluster
Star Rating
(300)4.4 out of 5
Market Segments
Mid-Market (88.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about KlusterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gong excels in user experience, with many praising its intuitive interface and seamless integration with existing systems. Users appreciate features like the Gong Everywhere extension that enhances usability across platforms, making it a favorite for sales teams.
- Users say Kluster provides solid support and relationship management, with feedback highlighting their excellent customer service. Reviewers feel that this support helps them maximize the platform's capabilities, which is crucial for teams looking to leverage sales analytics effectively.
- According to verified reviews, Gong's implementation process is notably quick and straightforward, with users mentioning the intuitive onboarding wizard that facilitates a smooth transition. This contrasts with Kluster, where some users have expressed a desire for a more streamlined setup experience.
- Reviewers mention that Gong's AI-driven features, such as call recording and automated note-taking, provide deep insights into sales conversations, significantly enhancing productivity. In comparison, while Kluster offers good visualizations for sales analytics, it lacks the same level of advanced AI functionality.
- G2 reviewers highlight Gong's superior performance in analytics, particularly in pipeline management and conversation intelligence. Users find these features invaluable for tracking sales performance and improving strategies, whereas Kluster, while effective, does not match the depth of Gong's analytics capabilities.
- Users report that Kluster shines in providing customizable views for sales forecasting, making it easy to visualize data. However, Gong's overall higher satisfaction ratings suggest that while Kluster is user-friendly, it may not deliver the same level of comprehensive insights that Gong offers.
Pricing
Entry-Level Pricing
Gong
No pricing availableKluster
No pricing availableFree Trial
Gong
No trial information availableKluster
Free Trial is available
Ratings
Meets Requirements
9.4
4,966
8.8
267
Ease of Use
9.3
5,023
8.5
272
Ease of Setup
9.1
1,244
8.3
58
Ease of Admin
9.1
772
8.5
53
Quality of Support
9.3
3,525
9.2
222
Has the product been a good partner in doing business?
9.3
774
9.3
55
Product Direction (% positive)
9.0
4,644
9.6
267
Features by Category
Lead Facilitation
7.1
348
Not enough data
7.3
342
Not enough data
7.5
346
Not enough data
7.6
345
Not enough data
Organization
8.3
350
Not enough data
8.3
346
Not enough data
8.3
346
Not enough data
Performance Analysis
8.5
348
Not enough data
8.6
352
Not enough data
Sales Analysis
7.8
332
Not enough data
7.9
338
Not enough data
Generative AI
8.6
287
Not enough data
8.9
294
Not enough data
Agentic AI - AI Sales Assistant
8.1
54
Not enough data
7.9
53
Not enough data
8.2
54
Not enough data
8.3
53
Not enough data
8.2
53
Not enough data
8.2
53
Not enough data
8.1
53
Not enough data
Integrated Workflows
7.8
103
Not enough data
7.9
106
Not enough data
8.3
104
Not enough data
7.3
99
Not enough data
8.4
104
Not enough data
8.4
102
Not enough data
8.5
98
Not enough data
Repeatability and Reportability
8.2
99
Not enough data
8.0
99
Not enough data
7.9
98
Not enough data
8.3
103
Not enough data
7.3
97
Not enough data
AI and Automation
7.8
90
Not enough data
7.7
88
Not enough data
7.4
87
Not enough data
7.6
87
Not enough data
8.0
87
Not enough data
Generative AI
8.2
92
Not enough data
Agentic AI - Sales Engagement
8.1
49
Not enough data
8.0
48
Not enough data
8.2
49
Not enough data
8.2
47
Not enough data
8.1
49
Not enough data
8.0
47
Not enough data
8.2
47
Not enough data
Call Analytics
9.6
2766
|
Verified
Not enough data
8.8
2469
|
Verified
Not enough data
9.1
2675
|
Verified
Not enough data
8.3
1793
|
Verified
Not enough data
Artificial Intelligence - Conversation Intelligence
8.6
1871
|
Verified
Not enough data
8.3
2526
|
Verified
Not enough data
Not enough data
Not enough data
Generative AI
8.9
687
Not enough data
Agentic AI - Conversation Intelligence
8.0
135
Not enough data
8.0
134
Not enough data
8.1
134
Not enough data
8.0
135
Not enough data
8.2
136
Not enough data
8.1
135
Not enough data
7.9
134
Not enough data
Revenue Sourcing and Forecasting
Feature Not Available
8.6
87
8.6
378
8.8
91
8.6
408
8.8
92
8.2
348
7.7
60
8.4
356
8.2
70
8.0
250
8.7
75
8.1
246
8.5
67
CRM Data Enrichment
9.0
402
6.9
44
8.8
390
7.1
49
9.1
424
7.0
45
Feature Not Available
7.2
43
8.6
254
7.1
38
Account Management
8.1
325
7.6
50
8.2
340
8.2
49
8.3
350
8.2
67
8.6
371
8.7
74
8.5
260
8.2
50
8.1
241
8.9
70
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.7
41
Not enough data
8.0
42
Not enough data
7.7
40
Not enough data
7.4
38
Not enough data
7.5
40
Not enough data
Agentic AI - Sales Analytics
8.3
55
Not enough data
8.5
55
Not enough data
8.4
57
Not enough data
8.6
58
Not enough data
8.3
57
Not enough data
Data Sourcing
8.5
743
8.0
166
8.7
788
7.8
165
8.5
715
7.6
151
8.9
803
8.7
206
8.6
726
8.3
183
Predictive Analytics
8.1
721
7.5
160
8.4
750
8.2
186
8.2
736
8.0
184
8.3
723
8.9
211
Sales Management
8.6
759
8.8
214
8.2
721
7.7
162
8.7
758
8.1
170
9.0
825
7.8
176
Agentic AI - Sales Coaching
8.1
61
Not enough data
8.5
61
Not enough data
8.3
62
Not enough data
8.3
59
Not enough data
Training
9.0
1966
|
Verified
Not enough data
9.0
2179
|
Verified
Not enough data
8.6
1528
|
Verified
Not enough data
9.2
2216
|
Verified
Not enough data
Feedback
9.3
2371
|
Verified
Not enough data
9.0
1852
|
Verified
Not enough data
9.0
1895
|
Verified
Not enough data
8.8
1605
|
Verified
Not enough data
8.9
1791
|
Verified
Not enough data
8.9
1879
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
8.9
388
Not enough data
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gong and Kluster are categorized as Revenue Operations & Intelligence (RO&I) and Sales Analytics
Unique Categories
Gong is categorized as Revenue AI Platforms, Conversation Intelligence, Sales Engagement, AI Sales Assistant, and Sales Coaching
Kluster has no unique categories
Reviews
Reviewers' Company Size
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kluster
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.6%
Information Technology and Services
16.8%
Marketing and Advertising
9.0%
Internet
5.1%
Financial Services
3.2%
Other
28.4%
Computer Software
37.9%
Financial Services
18.8%
Information Technology and Services
15.8%
Marketing and Advertising
3.7%
Market Research
2.7%
Other
21.1%
Discussions
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
ES
assistant@gong.io worked for me!Read more
How do i make Gong automatic for all my calls ?
3 Comments
JS
You can control this in configuration settings. You should not have to log into Gong for it to record. Read more
Kluster has no discussions with answers
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