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At a Glance
Market Segments
Mid-Market (69.3% of reviews)
Mid-Market (88.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gong
Star Rating
(6,434)4.7 out of 5
Market Segments
Mid-Market (69.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GongKluster
Star Rating
(300)4.4 out of 5
Market Segments
Mid-Market (88.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about KlusterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gong excels in Call Recording with a score of 9.6, highlighting its ability to capture detailed conversations, while Kluster's score of 7.4 indicates it may not provide the same level of clarity and reliability in this feature.
- Reviewers mention that Gong's Machine Learning capabilities, rated at 8.8, significantly enhance call analysis, allowing for deeper insights into customer interactions compared to Kluster's lower score of 7.5, which suggests less advanced analytics.
- G2 users appreciate Gong's Interactive Dashboards, scoring 8.9, for their user-friendly design and comprehensive data visualization, whereas Kluster's score of 8.7 indicates it may not offer the same level of interactivity and ease of use.
- Users on G2 highlight Gong's superior Conversation Intelligence feature, rated at 9.1, which provides actionable insights from calls, while Kluster's score of 7.0 suggests it lacks the same depth in analyzing conversations.
- Reviewers say that Gong's Calendar Sync feature, with a score of 9.0, seamlessly integrates with users' schedules, making it easier to manage meetings, while Kluster's score of 7.0 indicates potential challenges in this area.
- Users report that Gong's Coaching Materials are highly effective, scoring 9.0, which aids in training and development, whereas Kluster's offerings in this category are perceived as less comprehensive, reflected in its lower score of 8.6.
Pricing
Entry-Level Pricing
Gong
No pricing availableKluster
No pricing availableFree Trial
Gong
No trial information availableKluster
Free Trial is available
Ratings
Meets Requirements
9.4
4,930
8.8
267
Ease of Use
9.3
4,986
8.5
272
Ease of Setup
9.1
1,215
8.3
58
Ease of Admin
9.1
768
8.5
53
Quality of Support
9.3
3,500
9.2
222
Has the product been a good partner in doing business?
9.3
770
9.3
55
Product Direction (% positive)
9.0
4,608
9.6
267
Features by Category
Lead Facilitation
7.1
349
Not enough data
7.3
343
Not enough data
7.5
346
Not enough data
7.6
346
Not enough data
Organization
8.3
351
Not enough data
8.3
347
Not enough data
8.3
347
Not enough data
Performance Analysis
8.5
349
Not enough data
8.6
352
Not enough data
Sales Analysis
7.8
333
Not enough data
7.9
339
Not enough data
Generative AI
8.6
285
Not enough data
8.9
291
Not enough data
Agentic AI - AI Sales Assistant
8.1
53
Not enough data
7.9
52
Not enough data
8.2
53
Not enough data
8.3
52
Not enough data
8.2
52
Not enough data
8.2
52
Not enough data
8.1
52
Not enough data
Integrated Workflows
7.8
101
Not enough data
7.9
101
Not enough data
8.3
100
Not enough data
7.3
97
Not enough data
8.5
100
Not enough data
8.4
100
Not enough data
8.5
96
Not enough data
Repeatability and Reportability
8.2
98
Not enough data
8.0
98
Not enough data
7.9
96
Not enough data
8.3
100
Not enough data
7.3
96
Not enough data
AI and Automation
7.8
89
Not enough data
7.6
87
Not enough data
7.4
86
Not enough data
7.6
86
Not enough data
8.0
86
Not enough data
Generative AI
8.2
90
Not enough data
Agentic AI - Sales Engagement
8.2
48
Not enough data
8.0
47
Not enough data
8.2
48
Not enough data
8.2
46
Not enough data
8.0
47
Not enough data
8.1
46
Not enough data
8.2
46
Not enough data
Call Analytics
9.6
2743
|
Verified
Not enough data
8.8
2466
|
Verified
Not enough data
9.1
2656
|
Verified
Not enough data
8.3
1794
|
Verified
Not enough data
Agent Performance Management
8.6
1869
|
Verified
Not enough data
8.3
2513
|
Verified
Not enough data
8.7
2299
|
Verified
Not enough data
Generative AI
8.9
673
Not enough data
Agentic AI - Conversation Intelligence
8.0
134
Not enough data
8.0
133
Not enough data
8.2
134
Not enough data
8.0
133
Not enough data
8.2
134
Not enough data
8.1
133
Not enough data
8.0
133
Not enough data
Revenue Sourcing and Forecasting
Feature Not Available
8.6
87
8.6
377
8.8
91
8.6
408
8.8
92
8.2
347
7.7
60
8.4
355
8.2
70
8.0
248
8.7
75
8.1
245
8.5
67
CRM Data Enrichment
9.0
401
6.9
44
8.8
388
7.1
49
9.1
423
7.0
45
Feature Not Available
7.2
43
8.6
253
7.1
38
Account Management
8.1
324
7.6
50
8.2
339
8.2
49
8.3
349
8.2
67
8.6
370
8.7
74
8.5
259
8.2
50
8.1
240
8.9
70
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.7
40
Not enough data
7.9
39
Not enough data
7.6
39
Not enough data
7.4
37
Not enough data
7.4
39
Not enough data
Agentic AI - Sales Analytics
8.4
54
Not enough data
8.5
54
Not enough data
8.4
56
Not enough data
8.6
57
Not enough data
8.3
56
Not enough data
Data Sourcing
8.5
743
8.0
166
8.7
788
7.8
165
8.5
715
7.6
151
8.9
802
8.7
206
8.6
725
8.3
183
Predictive Analytics
8.1
720
7.5
160
8.4
748
8.2
186
8.2
734
8.0
184
8.3
720
8.9
211
Sales Management
8.6
756
8.8
214
8.2
720
7.7
162
8.7
757
8.1
170
9.0
822
7.8
176
Agentic AI - Sales Coaching
8.1
60
Not enough data
8.5
60
Not enough data
8.3
61
Not enough data
8.3
58
Not enough data
Training
9.0
1964
|
Verified
Not enough data
9.0
2175
|
Verified
Not enough data
8.6
1526
|
Verified
Not enough data
9.2
2214
|
Verified
Not enough data
Feedback
9.3
2370
|
Verified
Not enough data
9.0
1851
|
Verified
Not enough data
9.0
1894
|
Verified
Not enough data
8.8
1604
|
Verified
Not enough data
8.9
1790
|
Verified
Not enough data
8.9
1877
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
8.9
387
Not enough data
Categories
Categories
Shared Categories
Gong and Kluster are categorized as Sales Analytics and Revenue Operations & Intelligence (RO&I)
Unique Categories
Gong is categorized as Conversation Intelligence, AI Sales Assistant, Sales Coaching, and Sales Engagement
Kluster has no unique categories
Reviews
Reviewers' Company Size
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kluster
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.6%
Information Technology and Services
16.7%
Marketing and Advertising
9.1%
Internet
5.1%
Financial Services
3.3%
Other
28.3%
Computer Software
37.9%
Financial Services
18.8%
Information Technology and Services
15.8%
Marketing and Advertising
3.7%
Market Research
2.7%
Other
21.1%
Discussions
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
ES
assistant@gong.io worked for me!Read more
How do i make Gong automatic for all my calls ?
3 Comments
JS
You can control this in configuration settings. You should not have to log into Gong for it to record. Read more
Kluster has no discussions with answers
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