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Compare Gong and Kluster 
Featured Products
At a Glance
Market Segments
Mid-Market (69.3% of reviews)
Mid-Market (88.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gong
Star Rating
(6,452)4.7 out of 5
Market Segments
Mid-Market (69.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GongKluster
Star Rating
(300)4.4 out of 5
Market Segments
Mid-Market (88.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about KlusterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gong excels in providing top-tier features for sales call analysis, with users praising its AI-driven transcription and insights generation. This capability allows teams to extract valuable information quickly, enhancing their decision-making processes.
- Users say that Kluster offers excellent visualizations for sales analytics, making it easy to view and configure sales forecasts. Reviewers appreciate how the platform presents detailed pipeline information, which helps in understanding deal statuses at a glance.
- According to verified reviews, Gong's implementation process is notably smooth, with many users highlighting its intuitive onboarding experience. This ease of setup contributes to a quicker time-to-value for organizations adopting the tool.
- Reviewers mention that Kluster's customer support is a standout feature, with many users noting the strong relationship they have with the support team. This level of assistance helps users maximize the platform's potential, fostering a positive user experience.
- G2 reviewers indicate that Gong's overall user satisfaction is significantly higher, reflected in its strong G2 Score and a large volume of recent reviews. This suggests that Gong consistently meets user expectations and adapts to their needs effectively.
- Users highlight that while Kluster provides solid functionality, it may not match the advanced capabilities of Gong, particularly in areas like conversation intelligence and data analysis. This difference can impact teams looking for comprehensive insights from their sales interactions.
Pricing
Entry-Level Pricing
Gong
No pricing availableKluster
No pricing availableFree Trial
Gong
No trial information availableKluster
Free Trial is available
Ratings
Meets Requirements
9.4
4,946
8.8
267
Ease of Use
9.3
5,002
8.5
272
Ease of Setup
9.1
1,230
8.3
58
Ease of Admin
9.1
770
8.5
53
Quality of Support
9.3
3,514
9.2
222
Has the product been a good partner in doing business?
9.3
772
9.3
55
Product Direction (% positive)
9.0
4,624
9.6
267
Features by Category
Lead Facilitation
7.1
350
Not enough data
7.3
344
Not enough data
7.5
347
Not enough data
7.6
347
Not enough data
Organization
8.3
352
Not enough data
8.3
348
Not enough data
8.3
349
Not enough data
Performance Analysis
8.5
350
Not enough data
8.6
353
Not enough data
Sales Analysis
7.8
334
Not enough data
7.9
340
Not enough data
Generative AI
8.6
286
Not enough data
8.9
293
Not enough data
Agentic AI - AI Sales Assistant
8.1
54
Not enough data
7.9
53
Not enough data
8.2
54
Not enough data
8.3
53
Not enough data
8.2
53
Not enough data
8.2
53
Not enough data
8.1
53
Not enough data
Integrated Workflows
7.8
102
Not enough data
7.9
103
Not enough data
8.3
101
Not enough data
7.3
98
Not enough data
8.5
103
Not enough data
8.4
101
Not enough data
8.5
97
Not enough data
Repeatability and Reportability
8.2
99
Not enough data
8.0
99
Not enough data
7.9
98
Not enough data
8.3
103
Not enough data
7.3
97
Not enough data
AI and Automation
7.8
90
Not enough data
7.7
88
Not enough data
7.4
87
Not enough data
7.6
87
Not enough data
8.0
87
Not enough data
Generative AI
8.2
91
Not enough data
Agentic AI - Sales Engagement
8.1
49
Not enough data
8.0
48
Not enough data
8.2
49
Not enough data
8.2
47
Not enough data
8.1
48
Not enough data
8.0
47
Not enough data
8.2
47
Not enough data
Call Analytics
9.6
2753
|
Verified
Not enough data
8.8
2469
|
Verified
Not enough data
9.1
2665
|
Verified
Not enough data
8.3
1796
|
Verified
Not enough data
Agent Performance Management
8.6
1872
|
Verified
Not enough data
8.3
2520
|
Verified
Not enough data
8.7
2306
|
Verified
Not enough data
Generative AI
8.9
676
Not enough data
Agentic AI - Conversation Intelligence
8.0
136
Not enough data
8.0
135
Not enough data
8.2
136
Not enough data
8.0
135
Not enough data
8.2
136
Not enough data
8.1
135
Not enough data
8.0
135
Not enough data
Revenue Sourcing and Forecasting
Feature Not Available
8.6
87
8.6
379
8.8
91
8.6
409
8.8
92
8.2
348
7.7
60
8.4
356
8.2
70
8.0
250
8.7
75
8.1
246
8.5
67
CRM Data Enrichment
9.0
402
6.9
44
8.8
389
7.1
49
9.1
424
7.0
45
Feature Not Available
7.2
43
8.6
254
7.1
38
Account Management
8.1
325
7.6
50
8.2
340
8.2
49
8.3
350
8.2
67
8.6
371
8.7
74
8.5
260
8.2
50
8.1
241
8.9
70
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.7
41
Not enough data
8.0
42
Not enough data
7.7
40
Not enough data
7.4
38
Not enough data
7.5
40
Not enough data
Agentic AI - Sales Analytics
8.3
55
Not enough data
8.5
55
Not enough data
8.4
57
Not enough data
8.6
58
Not enough data
8.3
57
Not enough data
Data Sourcing
8.5
744
8.0
166
8.7
789
7.8
165
8.5
716
7.6
151
8.9
803
8.7
206
8.6
726
8.3
183
Predictive Analytics
8.1
721
7.5
160
8.4
749
8.2
186
8.2
735
8.0
184
8.3
723
8.9
211
Sales Management
8.6
759
8.8
214
8.2
721
7.7
162
8.7
758
8.1
170
9.0
824
7.8
176
Agentic AI - Sales Coaching
8.1
61
Not enough data
8.5
61
Not enough data
8.3
62
Not enough data
8.3
59
Not enough data
Training
9.0
1966
|
Verified
Not enough data
9.0
2177
|
Verified
Not enough data
8.6
1528
|
Verified
Not enough data
9.2
2216
|
Verified
Not enough data
Feedback
9.3
2371
|
Verified
Not enough data
9.0
1852
|
Verified
Not enough data
9.0
1895
|
Verified
Not enough data
8.8
1605
|
Verified
Not enough data
8.9
1791
|
Verified
Not enough data
8.9
1878
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
8.9
388
Not enough data
Categories
Categories
Shared Categories
Gong and Kluster are categorized as Sales Analytics and Revenue Operations & Intelligence (RO&I)
Unique Categories
Gong is categorized as Conversation Intelligence, AI Sales Assistant, Sales Coaching, and Sales Engagement
Kluster has no unique categories
Reviews
Reviewers' Company Size
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kluster
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.6%
Information Technology and Services
16.7%
Marketing and Advertising
9.0%
Internet
5.1%
Financial Services
3.3%
Other
28.4%
Computer Software
37.9%
Financial Services
18.8%
Information Technology and Services
15.8%
Marketing and Advertising
3.7%
Market Research
2.7%
Other
21.1%
Discussions
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
ES
assistant@gong.io worked for me!Read more
How do i make Gong automatic for all my calls ?
3 Comments
JS
You can control this in configuration settings. You should not have to log into Gong for it to record. Read more
Kluster has no discussions with answers
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