Compare Gong and Kluster 
Featured Products
At a Glance
Market Segments
Mid-Market (69.4% of reviews)
Mid-Market (88.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gong
Star Rating
(6,595)4.7 out of 5
Market Segments
Mid-Market (69.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GongKluster
Star Rating
(300)4.4 out of 5
Market Segments
Mid-Market (88.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about KlusterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gong excels in user experience, particularly highlighting its ability to capture and analyze calls effectively. Users appreciate how it helps them understand their communication with prospects, making it a valuable tool in their daily workflow.
- Users say that Kluster offers excellent customer support, which is a significant advantage for those looking for assistance. Reviewers mention that the platform is easy to use and provides clear visualizations for sales analytics, making it intuitive for users to navigate.
- According to verified reviews, Gong stands out for its quick implementation process. Recent users have noted that the initial setup is straightforward, allowing them to start leveraging the tool's features without a steep learning curve.
- Reviewers mention that Kluster provides detailed insights into pipeline management and forecasting capabilities. Users appreciate the platform's ability to present deals in an accessible way, which aids in tracking sales performance effectively.
- G2 reviewers report that Gong has a significantly higher overall satisfaction score compared to Kluster, indicating a stronger performance in meeting user needs and expectations. This is reflected in the positive feedback regarding its detailed meeting messages and the ease of querying customer information.
- Users say that while Kluster has strong visualizations and configurations for sales forecasting, it may not match the depth of features offered by Gong, particularly in conversation intelligence and data analysis, which are crucial for sales teams looking to optimize their strategies.
Pricing
Entry-Level Pricing
Gong
No pricing availableKluster
No pricing availableFree Trial
Gong
No trial information availableKluster
Free Trial is available
Ratings
Meets Requirements
9.4
5,032
8.8
267
Ease of Use
9.3
5,092
8.5
272
Ease of Setup
9.1
1,301
8.3
58
Ease of Admin
9.1
776
8.5
53
Quality of Support
9.2
3,574
9.2
222
Has the product been a good partner in doing business?
9.3
778
9.3
55
Product Direction (% positive)
9.0
4,703
9.6
267
Features by Category
Lead Facilitation
7.1
346
Not enough data
7.3
340
Not enough data
7.5
345
Not enough data
7.6
344
Not enough data
Organization
8.3
349
Not enough data
8.3
345
Not enough data
8.3
344
Not enough data
Performance Analysis
8.5
346
Not enough data
8.6
351
Not enough data
Sales Analysis
7.7
330
Not enough data
7.9
336
Not enough data
Generative AI
8.6
285
Not enough data
8.9
292
Not enough data
Agentic AI - AI Sales Assistant
8.1
53
Not enough data
7.9
52
Not enough data
8.2
55
Not enough data
8.3
53
Not enough data
8.2
52
Not enough data
8.2
53
Not enough data
8.1
53
Not enough data
Integrated Workflows
7.8
104
Not enough data
8.0
108
Not enough data
8.3
105
Not enough data
7.3
98
Not enough data
8.5
107
Not enough data
8.4
102
Not enough data
8.5
98
Not enough data
Repeatability and Reportability
8.2
100
Not enough data
8.0
101
Not enough data
7.9
99
Not enough data
8.5
110
Not enough data
7.3
97
Not enough data
AI and Automation
7.8
91
Not enough data
7.7
88
Not enough data
7.4
87
Not enough data
7.6
87
Not enough data
8.0
87
Not enough data
Generative AI
8.2
93
Not enough data
Agentic AI - Sales Engagement
8.1
49
Not enough data
8.0
48
Not enough data
8.2
49
Not enough data
8.2
47
Not enough data
8.1
49
Not enough data
8.0
47
Not enough data
8.2
48
Not enough data
Call Analytics
9.6
2790
|
Verified
Not enough data
8.8
2481
|
Verified
Not enough data
9.1
2703
|
Verified
Not enough data
8.3
1792
|
Verified
Not enough data
Artificial Intelligence - Conversation Intelligence
8.6
1870
|
Verified
Not enough data
8.3
2542
|
Verified
Not enough data
9.2
6
Not enough data
Generative AI
8.9
696
Not enough data
Agentic AI - Conversation Intelligence
8.0
134
Not enough data
8.0
134
Not enough data
8.1
143
Not enough data
8.0
135
Not enough data
8.2
136
Not enough data
8.1
135
Not enough data
7.9
134
Not enough data
Revenue Sourcing and Forecasting
Feature Not Available
8.6
87
8.6
377
8.8
91
8.6
407
8.8
92
8.2
347
7.7
60
8.4
355
8.2
70
8.0
249
8.7
75
8.1
245
8.5
67
CRM Data Enrichment
9.0
401
6.9
44
8.8
388
7.1
49
9.1
423
7.0
45
Feature Not Available
7.2
43
8.6
253
7.1
38
Account Management
8.1
324
7.6
50
8.2
339
8.2
49
8.3
349
8.2
67
8.6
370
8.7
74
8.5
259
8.2
50
8.1
240
8.9
70
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.7
40
Not enough data
8.0
41
Not enough data
7.6
39
Not enough data
7.3
37
Not enough data
7.4
39
Not enough data
Agentic AI - Sales Analytics
8.3
56
Not enough data
8.4
56
Not enough data
8.3
58
Not enough data
8.6
59
Not enough data
8.3
58
Not enough data
Data Sourcing
8.5
747
8.0
166
8.7
789
7.8
165
8.5
716
7.6
151
8.9
804
8.7
206
8.6
725
8.3
183
Predictive Analytics
8.1
721
7.5
160
8.4
750
8.2
186
8.2
736
8.0
184
8.3
722
8.9
211
Sales Management
8.6
760
8.8
214
8.2
721
7.7
162
8.7
758
8.1
170
9.0
828
7.8
176
Agentic AI - Sales Coaching
8.1
61
Not enough data
8.5
62
Not enough data
8.3
62
Not enough data
8.3
60
Not enough data
Training
9.0
1966
|
Verified
Not enough data
9.0
2177
|
Verified
Not enough data
8.6
1526
|
Verified
Not enough data
9.2
2216
|
Verified
Not enough data
Feedback
9.3
2370
|
Verified
Not enough data
9.0
1852
|
Verified
Not enough data
9.0
1893
|
Verified
Not enough data
8.8
1603
|
Verified
Not enough data
8.9
1789
|
Verified
Not enough data
8.9
1876
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
8.9
386
Not enough data
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
8
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
9.6
21
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.7
15
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.4
14
Not enough data
Not enough data
Not enough data
9.5
14
Not enough data
Categories
Categories
Shared Categories
Gong and Kluster are categorized as Revenue Operations & Intelligence (RO&I) and Sales Analytics
Unique Categories
Gong is categorized as Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, and Revenue AI Platforms
Kluster has no unique categories
Reviews
Reviewers' Company Size
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kluster
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.5%
Information Technology and Services
16.8%
Marketing and Advertising
9.0%
Internet
5.0%
Financial Services
3.2%
Other
28.5%
Computer Software
37.9%
Financial Services
18.8%
Information Technology and Services
15.8%
Marketing and Advertising
3.7%
Hospital & Health Care
2.7%
Other
21.1%
Discussions
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
PB
Hi Bianca! You can go ahead and send the invitation to assistant@gong.io. I hope that helps!Read more
Do you accept marketing ideas/suggestions? I sent one to Udi and Amit.
3 Comments
CG
Very high ferformerRead more
Kluster has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
Your software and services insights are valuable.
Your peers come to G2 to get an inside look at and other business solutions. Adding perspective on will help others pick the right solution based on real user experience.
