# Gong, Kixie PowerCall & SMS vs CloudTalk Comparison

| | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.8 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 6,662 | 865 | 1,845 | 
| **Largest Market Segment** | Mid-Market (69.4% of reviews) | Small-Business (83.4% of reviews) | Small-Business (64.1% of reviews) | 
| **Entry Level Price** | No pricing available | Free Trial | $19.00 1 User Per Year | 

---
## Top Pros & Cons

### Gong

Pros:
- Helpful (301 reviews)
- Ease of Use (240 reviews)

Cons:
- Call Issues (119 reviews)
- Recording Issues (77 reviews)

### Kixie PowerCall & SMS

Pros:
- Ease of Use (56 reviews)
- Helpful (55 reviews)

Cons:
- Call Issues (21 reviews)
- Number Issues (11 reviews)

### CloudTalk

Pros:
- Ease of Use (328 reviews)
- Reliability (170 reviews)

Cons:
- Call Issues (176 reviews)
- Connection Issues (77 reviews)

---
## Ratings Comparison
| Rating | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
  | **Meets Requirements** | 9.4 (5091 reviews) | 9.3 (745 reviews) | 8.7 (1591 reviews) | 
  | **Ease of Use** | 9.3 (5153 reviews) | 9.3 (761 reviews) | 9.1 (1625 reviews) | 
  | **Ease of Setup** | 9.1 (1351 reviews) | 9.2 (456 reviews) | 8.9 (1234 reviews) | 
  | **Ease of Admin** | 9.1 (777 reviews) | 9.1 (301 reviews) | 8.9 (637 reviews) | 
  | **Quality of Support** | 9.2 (3613 reviews) | 9.6 (739 reviews) | 8.7 (1442 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (779 reviews) | 9.2 (300 reviews) | 8.9 (638 reviews) | 
  | **Product Direction (% positive)** | 9.0 (4752 reviews) | 9.4 (752 reviews) | 8.8 (1526 reviews) | 

---
## Pricing

### Gong

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Kixie PowerCall & SMS

#### Entry-Level Pricing

Plan: Integrated

Price: Free Trial

Key Features:
- Business phone service
- Bi-directional CRM integration
- Text Messaging (SMS + MMS)

[Browse all 4 editions](https://www.g2.com/products/kixie-powercall-sms/pricing)

#### Free Trial

Yes

### CloudTalk

#### Entry-Level Pricing

Plan: Lite

Price: $19.00 1 User Per Year

Description: Perfect plan to get started with CloudTalk

Key Features:
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)

[Browse all 4 editions](https://www.g2.com/products/cloudtalk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 8.1/10 | 397 |
| **Kixie PowerCall & SMS** | 9.2/10 | 95 |
| **CloudTalk** | N/A | N/A |

#### Lead Facilitation

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Customer-facing Chatbot** | 7.1 (347 reviews) | Feature Not Available | Not enough data | 
| **Lead Qualification** | 7.3 (341 reviews) | 8.8 (71 reviews) | Not enough data | 
| **Lead Follow-up** | 7.6 (347 reviews) | 9.1 (77 reviews) | Not enough data | 
| **Meeting Scheduling ** | 7.6 (346 reviews) | 8.9 (72 reviews) | Not enough data | 

#### Organization

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Opportunity and Pipeline Management ** | 8.3 (350 reviews) | 9.0 (49 reviews) | Not enough data | 
| **Data Entry** | 8.3 (346 reviews) | 9.0 (73 reviews) | Not enough data | 
| **Integrations / APIs** | 8.3 (344 reviews) | 9.3 (81 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Coaching ** | 8.5 (347 reviews) | 9.5 (76 reviews) | Not enough data | 
| **Peformance Tracking** | 8.6 (352 reviews) | 9.5 (82 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **ROI Forecasting ** | 7.7 (330 reviews) | 9.4 (68 reviews) | Not enough data | 
| **Sales Forecasting ** | 7.9 (336 reviews) | 9.2 (71 reviews) | Not enough data | 

#### Generative AI

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **AI Text Generation** | 8.6 (286 reviews) | 9.2 (36 reviews) | Not enough data | 
| **AI Text Summarization** | 8.9 (294 reviews) | 9.5 (35 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.1 (53 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.9 (52 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.3 (56 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 8.3 (53 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.2 (52 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.2 (53 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 8.1 (53 reviews) | Not enough data | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 8.0/10 | 141 |
| **Kixie PowerCall & SMS** | 8.8/10 | 206 |
| **CloudTalk** | N/A | N/A |

#### Integrated Workflows

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Task Management** | 7.9 (106 reviews) | 9.1 (161 reviews) | Not enough data | 
| **Email Tracking/Automation** | 8.0 (112 reviews) | 8.9 (155 reviews) | Not enough data | 
| **Calls and Voice** | 8.4 (110 reviews) | 9.5 (194 reviews) | Not enough data | 
| **Other Outreach Options ** | 7.3 (98 reviews) | 9.0 (156 reviews) | Not enough data | 
| **CRM Integration** | 8.5 (111 reviews) | 9.5 (189 reviews) | Not enough data | 
| **Calendar** | 8.4 (104 reviews) | 8.8 (146 reviews) | Not enough data | 
| **Shared Records** | 8.5 (100 reviews) | 9.0 (158 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Content Management** | 8.3 (102 reviews) | 9.0 (156 reviews) | Not enough data | 
| **Workflow Management** | 8.1 (103 reviews) | 9.2 (158 reviews) | Not enough data | 
| **Workflow Performance** | 8.0 (100 reviews) | 9.2 (163 reviews) | Not enough data | 
| **Sales Coaching and Insights** | 8.5 (117 reviews) | 9.1 (156 reviews) | Not enough data | 
| **Gamification** | 7.3 (97 reviews) | 8.6 (136 reviews) | Not enough data | 

#### AI and Automation

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Lead Prioritization** | 7.8 (91 reviews) | 9.0 (144 reviews) | Not enough data | 
| **Lead Scoring** | 7.7 (88 reviews) | 8.8 (139 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | 7.4 (88 reviews) | 8.8 (136 reviews) | Not enough data | 
| **Buyer Intelligence** | 7.6 (87 reviews) | 8.8 (130 reviews) | Not enough data | 
| **Machine Learning** | 8.0 (88 reviews) | 8.6 (130 reviews) | Not enough data | 

#### Generative AI

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **AI Text Generation** | 8.2 (95 reviews) | Feature Not Available | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.1 (49 reviews) | 8.3 (18 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (48 reviews) | 8.3 (18 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (50 reviews) | 8.4 (18 reviews) | Not enough data | 
| **Adaptive Learning** | 8.2 (48 reviews) | 8.4 (18 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (50 reviews) | 8.1 (17 reviews) | Not enough data | 
| **Proactive Assistance** | 8.0 (47 reviews) | 8.2 (17 reviews) | Not enough data | 
| **Decision Making** | 8.3 (50 reviews) | 8.0 (17 reviews) | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Gong** | N/A | N/A |
| **Kixie PowerCall & SMS** | 8.8/10 | 340 |
| **CloudTalk** | 8.1/10 | 278 |

#### Dialing Options

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Preview Dialing** | Not enough data | 9.2 (297 reviews) ✓ Verified | 8.6 (234 reviews) ✓ Verified | 
| **Progressive Dialing** | Not enough data | 9.3 (284 reviews) ✓ Verified | 8.5 (226 reviews) ✓ Verified | 
| **Predictive Dialing** | Not enough data | 8.9 (11 reviews) | 8.4 (23 reviews) | 

#### Agent Tools

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Whisper Coaching ** | Not enough data | 8.7 (256 reviews) ✓ Verified | 8.1 (206 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | 8.8 (269 reviews) ✓ Verified | 8.2 (213 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | 9.6 (318 reviews) ✓ Verified | 8.9 (243 reviews) ✓ Verified | 

#### Automation

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Voice Activity Detection** | Not enough data | 9.0 (259 reviews) ✓ Verified | 8.3 (203 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | 9.0 (254 reviews) ✓ Verified | 8.3 (199 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | 9.0 (251 reviews) | 8.2 (200 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (9 reviews) | 6.9 (20 reviews) | 
| **Cross-system Integration** | Not enough data | 8.7 (9 reviews) | 7.8 (21 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | 8.5 (8 reviews) | 7.9 (19 reviews) | 
| **Compliance Monitoring** | Not enough data | 8.1 (8 reviews) | 8.1 (18 reviews) | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | 8.5 (8 reviews) | 7.6 (19 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 8.4/10 | 2988 |
| **Kixie PowerCall & SMS** | 8.7/10 | 22 |
| **CloudTalk** | N/A | N/A |

#### Call Analytics

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Call Recording** | 9.6 (2801 reviews) ✓ Verified | 9.7 (22 reviews) | Not enough data | 
| **Machine Learning** | 8.8 (2485 reviews) ✓ Verified | 9.3 (21 reviews) | Not enough data | 
| **Call Analysis** | 9.1 (2709 reviews) ✓ Verified | 9.5 (21 reviews) | Not enough data | 
| **Lead Qualification** | 8.3 (1794 reviews) ✓ Verified | 9.3 (22 reviews) | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Customer Scoring** | 8.6 (1872 reviews) ✓ Verified | 8.7 (20 reviews) | Not enough data | 
| **Speech-to-Text** | 8.3 (2548 reviews) ✓ Verified | 7.6 (21 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.5 (9 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **AI Text Summarization** | 8.8 (702 reviews) | 8.4 (22 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.0 (134 reviews) | 8.0 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (134 reviews) | 8.3 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (144 reviews) | 8.7 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (135 reviews) | 8.7 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (136 reviews) | 7.7 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (135 reviews) | 8.7 (5 reviews) | Not enough data | 
| **Decision Making** | 7.9 (134 reviews) | 8.7 (5 reviews) | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Gong** | N/A | N/A |
| **Kixie PowerCall & SMS** | 8.8/10 | 102 |
| **CloudTalk** | N/A | N/A |

#### Text Messaging

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Bulk SMS** | Not enough data | 8.8 (85 reviews) | Not enough data | 
| **Two-Way Text Messaging** | Not enough data | 9.4 (96 reviews) | Not enough data | 
| **Text Scheduler** | Not enough data | 8.8 (81 reviews) | Not enough data | 
| **Automatic Replies** | Not enough data | 9.1 (86 reviews) | Not enough data | 
| **Automatic URL Shortening** | Not enough data | 8.8 (71 reviews) | Not enough data | 
| **MMS Marketing** | Not enough data | 8.6 (78 reviews) | Not enough data | 
| **Personalization** | Not enough data | 9.3 (95 reviews) | Not enough data | 
| **Transactional SMS** | Not enough data | 9.1 (86 reviews) | Not enough data | 

#### SMS Platform

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Reporting** | Not enough data | 9.3 (90 reviews) | Not enough data | 
| **Automation** | Not enough data | 9.2 (88 reviews) | Not enough data | 
| **White Label** | Not enough data | 8.7 (74 reviews) | Not enough data | 
| **Text-to-Landline** | Not enough data | Feature Not Available | Not enough data | 
| **Short Codes** | Not enough data | Feature Not Available | Not enough data | 
| **API Integration** | Not enough data | 9.1 (81 reviews) | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.6 (6 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 8.6 (6 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.3 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.1 (6 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 7.8 (6 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 8.3 (6 reviews) | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Gong** | N/A | N/A |
| **Kixie PowerCall & SMS** | N/A | N/A |
| **CloudTalk** | 8.9/10 | 110 |

#### Quality Assurance

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 9.1 (80 reviews) | 
| **Calibration** | Not enough data | Not enough data | 9.0 (77 reviews) | 
| **Reports** | Not enough data | Not enough data | 9.0 (82 reviews) | 

#### Engagement

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Feedback** | Not enough data | Not enough data | 8.7 (78 reviews) | 
| **Dashboards** | Not enough data | Not enough data | 9.2 (90 reviews) | 
| **Training** | Not enough data | Not enough data | 8.7 (77 reviews) | 

#### Performance

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | 9.0 (81 reviews) | 
| **Compliance** | Not enough data | Not enough data | 9.1 (82 reviews) | 

#### Generative AI

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.6 (22 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.5 (33 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Gong** | N/A | N/A |
| **Kixie PowerCall & SMS** | 9.0/10 | 111 |
| **CloudTalk** | 8.3/10 | 906 |

#### Channels

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Voice** | Not enough data | 9.5 (104 reviews) | 9.0 (771 reviews) ✓ Verified | 
| **Social** | Not enough data | 8.6 (71 reviews) | 7.8 (506 reviews) | 
| **Web Chat** | Not enough data | 8.6 (71 reviews) | 7.6 (489 reviews) | 
| **Mobile SMS** | Not enough data | 9.1 (103 reviews) | 7.9 (536 reviews) ✓ Verified | 
| **Email** | Not enough data | 8.8 (92 reviews) | 7.8 (489 reviews) | 

#### Generative AI

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | 8.6 (65 reviews) | 7.6 (280 reviews) | 

#### Functions

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Session Routing** | Not enough data | 9.3 (89 reviews) | 8.5 (581 reviews) ✓ Verified | 
| **Session Queuing** | Not enough data | 9.0 (87 reviews) | 8.4 (572 reviews) ✓ Verified | 
| **Concurrent Calling** | Not enough data | 9.3 (86 reviews) | 8.6 (572 reviews) ✓ Verified | 
| **Speech Analytics** | Not enough data | 8.9 (82 reviews) | 8.2 (522 reviews) | 
| **Auto Dialer** | Not enough data | 9.3 (87 reviews) | 8.3 (532 reviews) ✓ Verified | 
| **IVR** | Not enough data | 9.0 (89 reviews) | 8.5 (524 reviews) ✓ Verified | 
| **Inbound Screen Pop** | Not enough data | 9.1 (91 reviews) | 8.4 (537 reviews) ✓ Verified | 
| **Persistent Data** | Not enough data | 9.1 (88 reviews) | 8.5 (528 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.8 (143 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.5 (186 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.2 (144 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.1 (141 reviews) | 

#### Administrative

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Session Summary Notes** | Not enough data | 9.2 (92 reviews) | 8.5 (596 reviews) ✓ Verified | 
| **Administrator Access** | Not enough data | 9.4 (92 reviews) | 8.8 (596 reviews) ✓ Verified | 
| **Reporting & Dashboards** | Not enough data | 9.2 (95 reviews) | 8.7 (661 reviews) ✓ Verified | 
| **Session Recording** | Not enough data | 9.4 (93 reviews) | 8.8 (598 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | Not enough data | 8.9 (75 reviews) | 8.3 (515 reviews) ✓ Verified | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Gong** | N/A | N/A |
| **Kixie PowerCall & SMS** | N/A | N/A |
| **CloudTalk** | 8.7/10 | 142 |

#### Workforce Management

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Agent Availability** | Not enough data | Not enough data | 8.7 (110 reviews) ✓ Verified | 
| **Skills Management** | Not enough data | Not enough data | 8.7 (104 reviews) ✓ Verified | 
| **Shift Scheduling** | Not enough data | Not enough data | 8.6 (95 reviews) ✓ Verified | 
| **Agent Self-Service** | Not enough data | Not enough data | 8.7 (100 reviews) ✓ Verified | 
| **Mobile Access** | Not enough data | Not enough data | 8.7 (106 reviews) | 

#### Administration

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Automation** | Not enough data | Not enough data | 8.8 (116 reviews) ✓ Verified | 
| **Performance Analysis** | Not enough data | Not enough data | 8.9 (113 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | Not enough data | 8.8 (118 reviews) ✓ Verified | 
| **Forecasting** | Not enough data | Not enough data | 8.5 (107 reviews) ✓ Verified | 
| **Intraday Management** | Not enough data | Not enough data | 8.7 (100 reviews) ✓ Verified | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 8.2/10 | 489 |
| **Kixie PowerCall & SMS** | N/A | N/A |
| **CloudTalk** | N/A | N/A |

#### Revenue Sourcing and Forecasting

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Revenue History** | Feature Not Available | Not enough data | Not enough data | 
| **Pipeline Management** | 8.6 (377 reviews) | Not enough data | Not enough data | 
| **Dashboard Analytics** | 8.6 (407 reviews) | Not enough data | Not enough data | 
| **Multi-Device Data Visualization** | 8.2 (347 reviews) | Not enough data | Not enough data | 
| **Data Segmentation** | 8.4 (355 reviews) | Not enough data | Not enough data | 
| **Predictive Forecasting** | 8.0 (249 reviews) | Not enough data | Not enough data | 
| **Revenue Operations Cadence** | 8.1 (245 reviews) | Not enough data | Not enough data | 

#### CRM Data Enrichment

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Calendar Sync** | 9.0 (401 reviews) | Not enough data | Not enough data | 
| **Email Activity Capture** | 8.8 (388 reviews) | Not enough data | Not enough data | 
| **Conversation Intelligence** | 9.1 (423 reviews) | Not enough data | Not enough data | 
| **Marketing Leads** | Feature Not Available | Not enough data | Not enough data | 
| **Contact Capture** | 8.6 (253 reviews) | Not enough data | Not enough data | 

#### Account Management

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Nonengaged Accounts** | 8.1 (324 reviews) | Not enough data | Not enough data | 
| **Account optimization** | 8.2 (339 reviews) | Not enough data | Not enough data | 
| **Historical Patterns** | 8.3 (349 reviews) | Not enough data | Not enough data | 
| **Rep Performance** | 8.6 (370 reviews) | Not enough data | Not enough data | 
| **Account Engagement** | 8.5 (259 reviews) | Not enough data | Not enough data | 
| **Historical Win/Loss Patterns** | 8.1 (240 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.7 (40 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.0 (41 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 7.6 (39 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.3 (37 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 7.4 (39 reviews) | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Gong** | N/A | N/A |
| **Kixie PowerCall & SMS** | 8.7/10 | 117 |
| **CloudTalk** | 8.5/10 | 263 |

#### Platform

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Omnichannel** | Not enough data | 8.9 (87 reviews) | 7.8 (211 reviews) | 
| **Mobile Access** | Not enough data | 8.6 (97 reviews) | 8.3 (230 reviews) | 
| **Queue Management** | Not enough data | 9.1 (96 reviews) | 8.1 (225 reviews) | 
| **Call Routing** | Not enough data | 9.2 (104 reviews) | 8.5 (235 reviews) | 
| **Call Back** | Not enough data | 9.1 (100 reviews) | 8.2 (236 reviews) | 
| **IVR** | Not enough data | 9.0 (89 reviews) | 8.1 (224 reviews) | 
| **Automatic Call Distribution** | Not enough data | 9.1 (93 reviews) | 8.2 (225 reviews) | 

#### Generative AI

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | 8.0 (76 reviews) | 7.4 (105 reviews) | 

#### Workforce Management

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Call Monitoring** | Not enough data | 9.3 (106 reviews) | 8.8 (233 reviews) | 
| **Performance Evaluation** | Not enough data | 9.2 (98 reviews) | 8.7 (230 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (23 reviews) | 8.6 (20 reviews) | 
| **Cross-system Integration** | Not enough data | 8.4 (23 reviews) | 9.0 (20 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (22 reviews) | 9.2 (19 reviews) | 
| **Proactive Assistance** | Not enough data | 7.4 (22 reviews) | 8.7 (19 reviews) | 

#### Administrative

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Call Recording** | Not enough data | 9.4 (109 reviews) | 9.0 (238 reviews) | 
| **Reporting & Dashboards** | Not enough data | 9.2 (108 reviews) | 8.7 (240 reviews) | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Gong** | N/A | N/A |
| **Kixie PowerCall & SMS** | N/A | N/A |
| **CloudTalk** | 8.0/10 | 38 |

#### Generative AI

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 8.0 (37 reviews) | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Gong** | N/A | N/A |
| **Kixie PowerCall & SMS** | N/A | N/A |
| **CloudTalk** | 9.4/10 | 32 |

#### Basic Communication - Cloud PBX

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Call Management** | Not enough data | Not enough data | 9.4 (29 reviews) | 
| **Communication Management** | Not enough data | Not enough data | 9.6 (26 reviews) | 
| **Scalability** | Not enough data | Not enough data | 9.7 (27 reviews) | 
| **Integrations** | Not enough data | Not enough data | 9.3 (27 reviews) | 
| **Mobile Accessibility** | Not enough data | Not enough data | 9.2 (27 reviews) | 
| **Accessibility** | Not enough data | Not enough data | 9.6 (24 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Security and Compliance** | Not enough data | Not enough data | 9.5 (25 reviews) | 
| **Analytics and Reporting** | Not enough data | Not enough data | 9.4 (28 reviews) | 
| **Support and Reliability** | Not enough data | Not enough data | 9.4 (26 reviews) | 
| **Automated attendant** | Not enough data | Not enough data | 8.5 (25 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Gong** | N/A | N/A |
| **Kixie PowerCall & SMS** | 9.6/10 | 91 |
| **CloudTalk** | 7.8/10 | 259 |

#### Platform Basics - VoIP Providers

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | Not enough data | 8.3 (23 reviews) | 
| **Call Management** | Not enough data | Not enough data | 8.8 (25 reviews) | 
| **Network monitoring** | Not enough data | Not enough data | 8.3 (23 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.5 (30 reviews) | 
| **Virtual PBX** | Not enough data | Not enough data | 7.7 (22 reviews) | 
| **SIP trunking services** | Not enough data | Not enough data | 7.4 (22 reviews) | 

#### Basic Communication

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Phone Calls** | Not enough data | 9.8 (84 reviews) ✓ Verified | 9.0 (245 reviews) ✓ Verified | 
| **Video Calls** | Not enough data | Feature Not Available | 6.5 (139 reviews) | 
| **Instant Messaging** | Not enough data | Feature Not Available | 7.1 (159 reviews) ✓ Verified | 
| **Screen Sharing** | Not enough data | Feature Not Available | 6.3 (130 reviews) | 
| **Conference Calls** | Not enough data | 9.4 (68 reviews) ✓ Verified | 7.3 (148 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | Not enough data | 9.6 (71 reviews) ✓ Verified | 8.0 (161 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 6.8 (15 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.7 (14 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.0 (14 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.5 (14 reviews) | 

#### Access

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Software Pairing** | Not enough data | 9.6 (70 reviews) | 8.0 (156 reviews) | 
| **Browser Extension** | Not enough data | 9.8 (82 reviews) | 8.1 (173 reviews) ✓ Verified | 
| **Individual Download** | Not enough data | 9.8 (60 reviews) | 8.3 (180 reviews) ✓ Verified | 

#### Advanced Features

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Hold Music** | Not enough data | 9.5 (66 reviews) | 7.6 (162 reviews) ✓ Verified | 
| **Automated Attendants** | Not enough data | 9.6 (62 reviews) ✓ Verified | 7.6 (154 reviews) ✓ Verified | 
| **VOiP Number** | Not enough data | 9.8 (81 reviews) | 8.9 (212 reviews) ✓ Verified | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Gong** | N/A | N/A |
| **Kixie PowerCall & SMS** | 8.8/10 | 101 |
| **CloudTalk** | N/A | N/A |

#### Agentic AI - Sales Performance Management

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (11 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.0 (10 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.0 (10 reviews) | Not enough data | 

#### Incentives

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Badges** | Not enough data | 8.5 (73 reviews) | Not enough data | 
| **Triggers** | Not enough data | 8.7 (78 reviews) | Not enough data | 
| **Commission Calculator** | Not enough data | Feature Not Available | Not enough data | 
| **Leaderboards** | Not enough data | 8.8 (82 reviews) | Not enough data | 

#### Personalization

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Profiles** | Not enough data | 9.0 (81 reviews) | Not enough data | 
| **Custom Reports** | Not enough data | 9.0 (82 reviews) | Not enough data | 
| **Dashboards** | Not enough data | 9.3 (91 reviews) | Not enough data | 
| **Goal Setting** | Not enough data | 9.1 (77 reviews) | Not enough data | 

#### Administrative

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Integration** | Not enough data | 9.4 (90 reviews) | Not enough data | 
| **Employee Structure** | Not enough data | 9.1 (73 reviews) | Not enough data | 
| **Behavior Monitoring** | Not enough data | 9.0 (72 reviews) | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 8.5/10 | 1020 |
| **Kixie PowerCall & SMS** | N/A | N/A |
| **CloudTalk** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.3 (57 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.4 (57 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 8.4 (59 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.6 (60 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.3 (59 reviews) | Not enough data | Not enough data | 

#### Data Sourcing

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Data Sourcing** | 8.5 (748 reviews) | Not enough data | Not enough data | 
| **Exporting & Sharing Data** | 8.7 (791 reviews) | Not enough data | Not enough data | 
| **Multi-Device Data Visualization** | 8.5 (719 reviews) | Not enough data | Not enough data | 
| **Interactive Dashboards** | 8.9 (806 reviews) | Not enough data | Not enough data | 
| **Data Segmentation** | 8.6 (727 reviews) | Not enough data | Not enough data | 

#### Predictive Analytics

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Lead Scoring** | 8.1 (723 reviews) | Not enough data | Not enough data | 
| **Opportunity Scoring** | 8.4 (752 reviews) | Not enough data | Not enough data | 
| **Risk Analysis** | 8.2 (737 reviews) | Not enough data | Not enough data | 
| **Live Forecasting** | 8.3 (723 reviews) | Not enough data | Not enough data | 

#### Sales Management

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Live Pipeline Management** | 8.6 (762 reviews) | Not enough data | Not enough data | 
| **Sales Gamification** | 8.2 (723 reviews) | Not enough data | Not enough data | 
| **Account-Based Analytics** | 8.7 (760 reviews) | Not enough data | Not enough data | 
| **Activity Tracking** | 9.0 (832 reviews) | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Gong** | N/A | N/A |
| **Kixie PowerCall & SMS** | 9.1/10 | 343 |
| **CloudTalk** | 8.1/10 | 533 |

#### Agentic AI - Outbound Call Tracking

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (9 reviews) | 7.4 (88 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (9 reviews) | 7.4 (88 reviews) | 

#### Calling

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Record Calls** | Not enough data | 9.7 (331 reviews) | 9.0 (485 reviews) | 
| **Generate Location** | Not enough data | 9.3 (267 reviews) | 8.1 (401 reviews) | 
| **Call Types** | Not enough data | 9.5 (300 reviews) | 8.5 (431 reviews) | 
| **Click-to-Call** | Not enough data | 9.6 (326 reviews) | 8.8 (456 reviews) | 
| **Auto Dialer** | Not enough data | 9.4 (11 reviews) | 8.2 (107 reviews) | 

#### Contacts

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Personalization** | Not enough data | 9.1 (296 reviews) | 8.1 (418 reviews) | 
| **Information Locater** | Not enough data | 9.1 (278 reviews) | 8.0 (391 reviews) | 
| **Record Prospect Data** | Not enough data | 9.3 (283 reviews) | 8.2 (403 reviews) | 

#### Insights

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Notes** | Not enough data | 9.3 (288 reviews) | 8.5 (425 reviews) | 
| **Daily Summary** | Not enough data | 9.4 (294 reviews) | 8.4 (408 reviews) | 
| **Automated Voicemails** | Not enough data | 9.5 (291 reviews) | 8.3 (382 reviews) | 
| **Automated Emails** | Not enough data | 8.8 (236 reviews) | 7.2 (344 reviews) | 
| **Sorts Prospects** | Not enough data | 9.0 (231 reviews) | 7.5 (350 reviews) | 
| **Automated Note Taking** | Not enough data | 8.8 (11 reviews) | 8.0 (96 reviews) | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 8.8/10 | 2878 |
| **Kixie PowerCall & SMS** | 9.3/10 | 88 |
| **CloudTalk** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Multi-step Planning** | 8.1 (61 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.5 (62 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 8.3 (62 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 8.3 (60 reviews) | Not enough data | Not enough data | 

#### Training

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Knowledge Base** | 9.0 (1968 reviews) ✓ Verified | 9.6 (73 reviews) | Not enough data | 
| **Coaching Materials** | 9.0 (2181 reviews) ✓ Verified | 9.3 (70 reviews) | Not enough data | 
| **Playbook Creation** | 8.6 (1527 reviews) ✓ Verified | 9.2 (40 reviews) | Not enough data | 
| **Video Record** | 9.2 (2218 reviews) ✓ Verified | Feature Not Available | Not enough data | 

#### Feedback

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Review** | 9.3 (2373 reviews) ✓ Verified | 9.6 (66 reviews) | Not enough data | 
| **Scorecard** | 9.0 (1853 reviews) ✓ Verified | 9.7 (64 reviews) | Not enough data | 
| **Coaching Card** | 9.0 (1894 reviews) ✓ Verified | 9.6 (61 reviews) | Not enough data | 
| **Leaderboard** | 8.8 (1604 reviews) ✓ Verified | 9.4 (68 reviews) | Not enough data | 
| **Real-Time Updates** | 8.9 (1790 reviews) ✓ Verified | 9.5 (70 reviews) | Not enough data | 
| **Notifications** | 8.9 (1877 reviews) ✓ Verified | 9.2 (70 reviews) | Not enough data | 
| **Competition** | Feature Not Available | 9.3 (63 reviews) | Not enough data | 

#### Generative AI

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **AI Text Summarization** | 8.9 (389 reviews) | 8.3 (32 reviews) | Not enough data | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 9.3/10 | 72 |
| **Kixie PowerCall & SMS** | N/A | N/A |
| **CloudTalk** | N/A | N/A |

#### Agentic AI - Revenue AI Platforms

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.8 (19 reviews) | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Conversation Intelligence** | 9.8 (48 reviews) | Not enough data | Not enough data | 
| **Predictive Forecasting** | 8.0 (9 reviews) | Not enough data | Not enough data | 
| **CRM Data Enrichment** | 8.8 (7 reviews) | Not enough data | Not enough data | 
| **Actionable Insights** | 9.7 (36 reviews) | Not enough data | Not enough data | 
| **Risk Flagging** | 10.0 (6 reviews) | Not enough data | Not enough data | 
| **Workflow Orchestration** | 9.2 (6 reviews) | Not enough data | Not enough data | 
| **Sales Coaching** | 9.6 (27 reviews) | Not enough data | Not enough data | 
| **Pipeline & Deal Management** | 9.6 (12 reviews) | Not enough data | Not enough data | 
| **Customer Data Capture** | 9.4 (34 reviews) | Not enough data | Not enough data | 

---
## Categories

**Unique to Gong (7):** [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)

**Unique to Kixie PowerCall & SMS (11):** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence)

**Unique to CloudTalk (9):** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Gong | Kixie PowerCall & SMS | CloudTalk | 
|---|---|---|---|
| **Small-Business** | 12.9% | 83.4% | 64.1% | 
| **Mid-Market** | 69.4% | 15.6% | 31.6% | 
| **Enterprise** | 17.7% | 0.9% | 4.2% | 

### By Industry

#### Gong

- **Computer Software:** 37.5%
- **Information Technology and Services:** 16.9%
- **Marketing and Advertising:** 9.0%
- **Internet:** 5.0%
- **Financial Services:** 3.2%
- **Human Resources:** 1.9%
- **Telecommunications:** 1.7%
- **Computer & Network Security:** 1.6%
- **E-Learning:** 1.4%
- **Staffing and Recruiting:** 1.3%
- **Other:** 20.5%

#### Kixie PowerCall & SMS

- **Financial Services:** 11.4%
- **Marketing and Advertising:** 10.7%
- **Real Estate:** 9.2%
- **Insurance:** 9.1%
- **Computer Software:** 5.8%
- **Construction:** 2.9%
- **Information Technology and Services:** 2.9%
- **Consumer Services:** 2.8%
- **Accounting:** 2.0%
- **Staffing and Recruiting:** 1.9%
- **Other:** 41.2%

#### CloudTalk

- **Computer Software:** 10.3%
- **Information Technology and Services:** 9.1%
- **Marketing and Advertising:** 6.7%
- **Financial Services:** 5.0%
- **Education Management:** 4.3%
- **Consumer Services:** 3.2%
- **Leisure, Travel & Tourism:** 3.0%
- **Automotive:** 3.0%
- **Accounting:** 2.2%
- **Real Estate:** 2.2%
- **Other:** 51.1%

---
## Alternatives

### Alternatives to Gong

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25824 reviews)
- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5605 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3571 reviews)
- [Salesken](https://www.g2.com/products/salesken/reviews) — 4.9/5 stars (396 reviews)
- [Aviso](https://www.g2.com/products/aviso/reviews) — 4.4/5 stars (968 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9665 reviews)
- [Jiminny](https://www.g2.com/products/jiminny/reviews) — 4.6/5 stars (928 reviews)
- [Backstory](https://www.g2.com/products/people-ai-backstory/reviews) — 4.5/5 stars (630 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (575 reviews)

### Alternatives to Kixie PowerCall & SMS

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2387 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1593 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4173 reviews)
- [Nooks](https://www.g2.com/products/nooks/reviews) — 4.8/5 stars (1560 reviews)
- [Orum](https://www.g2.com/products/orum/reviews) — 4.6/5 stars (801 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)
- [PhoneBurner](https://www.g2.com/products/phoneburner/reviews) — 4.7/5 stars (285 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (575 reviews)

### Alternatives to CloudTalk

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2387 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1593 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Ringover](https://www.g2.com/products/ringover/reviews) — 4.6/5 stars (491 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4173 reviews)

---
## Top Discussions

### Gong

- Title: [What is gong software?](https://www.g2.com/discussions/what-is-gong-software) — 6 comments
  > **Top comment:** "Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This..."
- Title: [What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?](https://www.g2.com/discussions/25247-what-is-the-email-address-to-send-the-invite-to-for-a-last-minute-call-to-be-recorded-and-is-there-a-way-to-send-the-invite-via-email-not-through-the-gong-site) — 4 comments, 2 upvotes
  > **Top comment:** "Hi Bianca! You can go ahead and send the invitation to assistant@gong.io. I hope that helps!"
- Title: [Do you accept marketing ideas/suggestions? I sent one to Udi and Amit.](https://www.g2.com/discussions/do-you-accept-marketing-ideas-suggestions-i-sent-one-to-udi-and-amit) — 3 comments, 4 upvotes
  > **Top comment:** "Very high ferformer"
- Title: [How do i make Gong automatic for all my calls ?](https://www.g2.com/discussions/how-do-i-make-gong-automatic-for-all-my-calls) — 3 comments, 1 upvote
  > **Top comment:** "You can control this in configuration settings. You should not have to log into Gong for it to record. "
- Title: [How is Gong revolutionizing sales strategies with its AI-driven insights?](https://www.g2.com/discussions/gong-how-is-gong-revolutionizing-sales-strategies-with-its-ai-driven-insights) — 2 comments
  > **Top comment:** "Great! Gong is a very reliable tools to use when it comes from documentation, recordings and quality analysis. "

### Kixie PowerCall & SMS

- Title: [Would it be possible to add a feature which makes the user able to embed links to words in text messages?](https://www.g2.com/discussions/would-it-be-possible-to-add-a-feature-which-makes-the-user-able-to-embed-links-to-words-in-text-messages) — 1 comment, 1 upvote
  > **Top comment:** "Hypertext (clickable links embedded in words) aren't compatible with any form of SMS/MMS text messaging, so there wouldn't be any way Kixie (or any other..."
- Title: [What would be the best way to import leads to hubspot to be used on kixie](https://www.g2.com/discussions/28132-what-would-be-the-best-way-to-import-leads-to-hubspot-to-be-used-on-kixie) — 1 comment *(includes official response)*
  > **Top comment:** "The main thing to do is ensure you

1) upload the contacts with a  phone number
2) make sure the phone number is a standard phone number field - not a..."
- Title: [How come we cannot add a phone number to our Hubspot integration after getting off the call?](https://www.g2.com/discussions/24059-how-come-we-cannot-add-a-phone-number-to-our-hubspot-integration-after-getting-off-the-call) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Kixie will automatically create a new contact and after the call you can merge the contacts. "
- Title: [Do you offer a longer cord on the headset?](https://www.g2.com/discussions/do-you-offer-a-longer-cord-on-the-headset) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "You can utilize wireless headsets with Kixie!"
- Title: [What is the best way to avoid being confused with Spam with using the local presence feature?](https://www.g2.com/discussions/14652-what-is-the-best-way-to-avoid-being-confused-with-spam-with-using-the-local-presence-feature) — 1 comment, 1 upvote
  > **Top comment:** "Kixie has an AI-powered local presence to automatically scrub bad numbers and promote good numbers"

### CloudTalk

- Title: [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) — 4 comments, 1 upvote
  > **Top comment:** "Make phone calls from a digital platform. Generally used for companies that use Call Centers."
- Title: [What is CloudTalk used for?](https://www.g2.com/discussions/what-is-cloudtalk-used-for) — 2 comments
  > **Top comment:** "For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls."
- Title: [I want sync my HubSpot data with its language property to mapped to the custom field of  Contacts in Cloudtalk.](https://www.g2.com/discussions/36315-i-want-sync-my-hubspot-data-with-its-language-property-to-mapped-to-the-custom-field-of-contacts-in-cloudtalk) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Manoj! 

In order to set the integration right it is sufficient to follow this article:..."
- Title: [What is the best way to answer incoming calls?](https://www.g2.com/discussions/36111-what-is-the-best-way-to-answer-incoming-calls) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi John, the best way of answering calls is using our Desktop application. 

Best regards!"
- Title: [Cloudtalk or alternative.   Zadamra](https://www.g2.com/discussions/32162-cloudtalk-or-alternative-zadamra) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Christopher! 

We definitely recommend CloudTalk and will be very happy to prove we are the number one choice in our pricing segment.

Best wishes"

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gong-vs-kixie-powercall-sms-vs-cloudtalk)