# Gong vs HubSpot Sales Hub Comparison - What are their main differences? 

At a Glance

Star Rating

**Gong** [

4.7/5(6,679)

](https://www.g2.com/products/gong/reviews#reviews)

**HubSpot Sales Hub** [

4.4/5(13,906)

](https://www.g2.com/products/hubspot-sales-hub/reviews#reviews)

Market Segments

**Gong**
Mid-Market (70.2% of reviews)

**HubSpot Sales Hub**
Small-Business (55.2% of reviews)

Pros & Cons

**Gong**
[
Helpful (301)
](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1793226&qs=pros-and-cons#reviews)[
Ease of Use (240)
](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1797185&qs=pros-and-cons#reviews)[
Call Issues (119)
](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1797253&qs=pros-and-cons#reviews)[
Recording Issues (77)
](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1792673&qs=pros-and-cons#reviews)

**HubSpot Sales Hub**
[
Ease of Use (1216)
](https://www.g2.com/products/hubspot-sales-hub/reviews?filters%5Bsentiment_snippet%5D=1250020&qs=pros-and-cons#reviews)[
Features (702)
](https://www.g2.com/products/hubspot-sales-hub/reviews?filters%5Bsentiment_snippet%5D=1253932&qs=pros-and-cons#reviews)[
Missing Features (435)
](https://www.g2.com/products/hubspot-sales-hub/reviews?filters%5Bsentiment_snippet%5D=1252638&qs=pros-and-cons#reviews)[
Limited Features (409)
](https://www.g2.com/products/hubspot-sales-hub/reviews?filters%5Bsentiment_snippet%5D=1253709&qs=pros-and-cons#reviews)

Entry-Level Pricing

**Gong**
No pricing available

**HubSpot Sales Hub**
 **$0.00**

Summary

AI Generated Summary

AI-generated. Powered by real user reviews.

- **G2 reviewers report** that HubSpot Sales Hub excels in user-friendliness, with many users appreciating its ability to manage all sales activities in one place. They highlight features like clear tracking for activities and deals, which helps in actively monitoring performance with reliable, up-to-date data.
- **Users say** Gong stands out for its advanced conversation intelligence capabilities. Reviewers mention that it effectively captures key moments in calls that lead to conversions, providing insights into what may stall or lose deals, which is invaluable for sales teams looking to refine their strategies.
- **According to verified reviews** , HubSpot Sales Hub offers a seamless implementation process, with users praising its intuitive onboarding wizard. This ease of setup allows teams to quickly adapt and start leveraging the platform's features without extensive training.
- **Reviewers mention** that Gong's AI features significantly enhance the user experience, particularly with its meeting summaries. Users love how it generates concise follow-up emails and highlights key takeaways, making it easier to stay organized and focused on next steps.
- **G2 reviewers highlight** that while HubSpot Sales Hub is particularly strong in sales engagement, it faces challenges in conversation intelligence compared to Gong. Users note that Gong's superior analytics and insights into call performance provide a more comprehensive understanding of customer interactions.
- **Users report** that Gong's quality of support is highly rated, with many appreciating the responsiveness and helpfulness of the support team. In contrast, while HubSpot Sales Hub also receives positive feedback, some users feel that its support could be more proactive in addressing complex issues.

Pricing

Entry-Level Pricing

**Gong**

Gong
No pricing available

**HubSpot Sales Hub**

HubSpot Sales Hub

Free HubSpot CRM

$0.00

A foundational CRM that helps businesses organize their interactions, and create great experiences for their customers.

- Contact management
- Contact website activity
- Companies

[Browse all 4 pricing plans](/products/hubspot-sales-hub/pricing)

Free Trial

**Gong**

Gong
No trial information available

**HubSpot Sales Hub**

HubSpot Sales Hub

Free Trial is available

Ratings

Meets Requirements

9.4

4,396

8.8

792

Ease of Use

9.3

4,446

8.8

863

Ease of Setup

9.1

1,104

8.3

419

Ease of Admin

9.1

655

8.5

250

Quality of Support

9.2

3,092

8.8

732

Has the product been a good partner in doing business?

9.4

658

8.8

244

Product Direction (% positive)

9.1

4,099

9.0

734

Features by Category

Conversation Intelligence[Hide 48 FeaturesShow 48 Features](javascript:void(0);)

8.4

2,992

7.7

386

Call Analytics

Call Recording

9.6(won by 1.4)

2799

|

Verified

8.2

302

Machine Learning

8.8(won by 0.8)

2481

|

Verified

8.0

268

Call Analysis

9.1(won by 1.0)

2707

|

Verified

8.1

277

Lead Qualification

8.3(won by default)

1792

|

Verified

Feature Not Available

Trend Analysis

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Artificial Intelligence - Conversation Intelligence

Customer Scoring

8.6(won by default)

1871

|

Verified

Feature Not Available

Speech-to-Text

8.3(won by 0.8)

2545

|

Verified

7.5

242

Sentiment Analysis

8.7(won by default)

10

Not enough data

Generative AI

AI Text Summarization

8.8(won by 1.1)

701

7.7

110

Generative AI

Not enough data

Not enough data

Agentic AI - Conversation Intelligence

Autonomous Task Execution

8.0(won by 0.6)

134

7.4

25

Multi-step Planning

8.0(won by 0.5)

134

7.5

26

Cross-system Integration

8.1(won by 0.3)

144

7.8

26

Adaptive Learning

8.0(won by 0.7)

135

7.3

25

Natural Language Interaction

8.2(won by 0.5)

137

7.7

24

Proactive Assistance

8.1(won by 0.8)

135

7.3

24

Decision Making

8.0(won by 0.5)

136

7.5

25

Third-Party Integrations

Not enough data

Not enough data

Forecasting

Not enough data

Not enough data

Additional Functionality

Performance Metrics

Not enough data

Not enough data

Keyword Filtering

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

For Contact Centers

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Automatic Transcription

Not enough data

Not enough data

Playbooks

Not enough data

Not enough data

Employee Coaching Tools

Not enough data

Not enough data

Text Mining

Not enough data

Not enough data

Trend/Problem Indicators

Not enough data

Not enough data

Notes Management

Not enough data

Not enough data

Retention Tracking

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Recommendations

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Compliance Tracking

Not enough data

Not enough data

API

Not enough data

Not enough data

Rules-Based Workflow

Not enough data

Not enough data

Intent Recognition

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Reviews

Reviewers' Company Size

[![Gong](https://images.g2crowd.com/uploads/product/hd_favicon/e33783a7fe09d9543772bf2218f64325/gong.svg "Gong")](https://www.g2.com/products/gong/reviews)

Gong

Small-Business(50 or fewer emp.)

13.0%

Mid-Market(51-1000 emp.)

70.2%

Enterprise(\> 1000 emp.)

16.8%

[![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub")](https://www.g2.com/products/hubspot-sales-hub/reviews)

HubSpot Sales Hub

Small-Business(50 or fewer emp.)

55.2%

Mid-Market(51-1000 emp.)

39.8%

Enterprise(\> 1000 emp.)

4.9%

Small-Business

(50 or fewer emp.)

13.0%

55.2%

Mid-Market

(51-1000 emp.)

70.2%

39.8%

Enterprise

(\> 1000 emp.)

16.8%

4.9%

Reviewers' Industry

[![Gong](https://images.g2crowd.com/uploads/product/hd_favicon/e33783a7fe09d9543772bf2218f64325/gong.svg "Gong")](https://www.g2.com/products/gong/reviews)
Gong

Computer Software

39.0%

Information Technology and Services

16.7%

Marketing and Advertising

8.2%

Internet

5.5%

Financial Services

3.1%

Other

27.5%

[![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub")](https://www.g2.com/products/hubspot-sales-hub/reviews)
HubSpot Sales Hub

Computer Software

16.8%

Information Technology and Services

13.0%

Marketing and Advertising

7.4%

Financial Services

4.3%

Education Management

3.5%

Other

55.0%

Alternatives

You’ve filtered by category. The top alternatives displayed here have not been changed to reflect this filter because their ranking is relative to all of the categories that each of these products are in.

**Gong Alternatives**

 ![Agentforce Sales (formerly Salesforce Sales Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Agentforce Sales (formerly Salesforce Sales Cloud)")

[
Agentforce Sales
](/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)

 ![Clari](https://images.g2crowd.com/uploads/product/hd_favicon/325c3df8553cee1b8ab793d8f3dfa14a/clari.svg "Clari")

[
Clari
](/products/clari/reviews)

 ![Salesloft](https://images.g2crowd.com/uploads/product/hd_favicon/2d02119c72d837152a0d46213a959f70/salesloft.svg "Salesloft")

[
Salesloft
](/products/salesloft/reviews)

 ![Outreach](https://images.g2crowd.com/uploads/product/hd_favicon/1521467568/outreach.png "Outreach")

[
Outreach
](/products/outreach/reviews)

**HubSpot Sales Hub Alternatives**

 ![Agentforce Sales (formerly Salesforce Sales Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Agentforce Sales (formerly Salesforce Sales Cloud)")

[
Agentforce Sales
](/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)

 ![Apollo.io](https://images.g2crowd.com/uploads/product/hd_favicon/774372bf572eb33280b101482ce703b9/apollo-io.svg "Apollo.io")

[
Apollo.io
](/products/apollo-io/reviews)

 ![Salesloft](https://images.g2crowd.com/uploads/product/hd_favicon/2d02119c72d837152a0d46213a959f70/salesloft.svg "Salesloft")

[
Salesloft
](/products/salesloft/reviews)

 ![Zoho CRM](https://images.g2crowd.com/uploads/product/hd_favicon/27ab543b51f7ec2623c5b2613dcf73e2/zoho-crm.svg "Zoho CRM")

[
Zoho
](/products/zoho-crm/reviews)

### Spotlight Categories

- [Event Management Platforms](https://www.g2.com/categories/event-management-platforms)
- [CPQ Software](https://www.g2.com/categories/cpq)
- [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking)
- [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service)