Compare GoldMine and Zoho CRM 
At a Glance
Market Segments
Small-Business (71.1% of reviews)
Small-Business (61.6% of reviews)
Entry-Level Pricing
$26 per month
Free
GoldMine
Star Rating
(197)3.7 out of 5
Market Segments
Small-Business (71.1% of reviews)
Pros & Cons
Entry-Level Pricing
$26 per month
Browse all 2 pricing plansZoho CRM
Star Rating
(2,894)4.1 out of 5
Market Segments
Small-Business (61.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho CRM excels in user satisfaction, receiving a significantly higher overall score compared to GoldMine. Users appreciate its comprehensive features, noting that it effectively combines sales automation, analytics, and multichannel engagement, making it a robust choice for businesses looking to streamline operations.
- Users say that Zoho CRM's ease of use is a standout feature, with many highlighting its intuitive navigation and seamless integration with other software. This user-friendly design is particularly beneficial for small businesses that may not have extensive technical resources.
- According to verified reviews, GoldMine offers strong administrative control as an on-premise solution, which some users find advantageous for managing sensitive data. However, it faces challenges in user experience, with feedback indicating that its setup process can be more cumbersome compared to Zoho CRM.
- Reviewers mention that Zoho CRM's affordability is a major draw, especially for small businesses. Users have noted that it provides a competitive pricing structure while still delivering a wide range of features, making it a cost-effective solution for growing companies.
- G2 reviewers highlight that while GoldMine has a solid database and reporting capabilities, it struggles with overall user satisfaction compared to Zoho CRM. Users have expressed a desire for more modern features and better integration options, which could enhance their day-to-day operations.
- Users report that Zoho CRM's support quality is commendable, with many praising the responsive customer service and helpful resources available. In contrast, GoldMine's support has received mixed reviews, indicating that users may not always find the assistance they need when facing challenges.
Pricing
Entry-Level Pricing
GoldMine
Goldmine Premium - OWN IT
$26
per month
*when amortized over 3 years
- Bundles include one year of technical support and software updates.
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
GoldMine
No trial information availableZoho CRM
Free Trial is available
Ratings
Meets Requirements
7.7
171
8.4
2,460
Ease of Use
7.4
172
8.3
2,479
Ease of Setup
6.6
94
8.0
1,250
Ease of Admin
7.3
93
8.0
1,019
Quality of Support
7.3
155
7.6
2,253
Has the product been a good partner in doing business?
7.4
89
8.0
995
Product Direction (% positive)
4.2
174
8.0
2,395
Features by Category
Sales Force Automation
8.1
131
|
Verified
8.5
1647
|
Verified
Feature Not Available
8.3
876
|
Verified
7.0
98
|
Verified
8.2
1566
|
Verified
7.8
126
|
Verified
8.2
1632
|
Verified
6.6
72
|
Verified
7.8
1186
|
Verified
6.9
112
|
Verified
8.4
671
|
Verified
6.6
66
7.9
1217
|
Verified
6.7
67
8.0
1209
|
Verified
7.7
31
8.2
1323
|
Verified
Marketing Automation
6.8
95
|
Verified
8.0
1343
|
Verified
Feature Not Available
7.9
1304
|
Verified
7.2
93
|
Verified
8.4
1538
|
Verified
Feature Not Available
7.9
1126
|
Verified
Customer Support
6.9
84
|
Verified
8.0
1201
|
Verified
7.0
69
|
Verified
7.9
1204
|
Verified
7.0
98
|
Verified
7.9
1236
|
Verified
6.0
62
|
Verified
7.8
1068
|
Verified
6.5
63
|
Verified
8.0
1113
|
Verified
Reporting & Analytics
7.0
106
|
Verified
8.2
1510
|
Verified
7.2
96
|
Verified
8.2
1559
|
Verified
6.6
82
|
Verified
8.1
1055
|
Verified
Mobile & Social
Feature Not Available
8.1
1082
|
Verified
Feature Not Available
8.0
1091
|
Verified
5.5
53
|
Verified
8.0
1201
|
Verified
Platform
7.3
60
|
Verified
8.1
865
|
Verified
7.2
52
|
Verified
8.1
838
|
Verified
7.6
62
|
Verified
8.4
857
|
Verified
8.0
10
8.1
647
|
Verified
6.4
28
7.8
547
|
Verified
6.8
54
8.1
718
|
Verified
7.5
64
|
Verified
8.4
845
|
Verified
7.3
52
|
Verified
8.1
661
|
Verified
Integration
7.0
66
|
Verified
8.3
651
|
Verified
6.6
35
|
Verified
8.1
640
|
Verified
6.4
38
|
Verified
8.0
600
|
Verified
Generative AI
7.2
6
8.2
180
Agentic AI - CRM
Not enough data
8.0
65
Not enough data
8.3
63
Not enough data
8.1
66
Not enough data
8.0
65
Not enough data
8.3
64
Not enough data
8.3
64
Not enough data
8.3
64
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
60
Not enough data
8.3
56
Not enough data
8.4
61
Pricing
Not enough data
8.1
63
Not enough data
7.5
58
Not enough data
8.1
57
Not enough data
8.4
59
Not enough data
8.6
59
Not enough data
8.5
57
Quoting
Not enough data
8.4
59
Not enough data
8.3
53
Not enough data
8.4
54
Not enough data
8.4
56
Not enough data
8.6
53
Admin
Not enough data
8.2
90
Not enough data
7.7
84
Not enough data
8.3
87
Not enough data
8.3
84
Channels
Not enough data
8.1
58
Not enough data
7.7
53
Not enough data
8.0
50
Platform
Not enough data
8.4
90
Not enough data
8.2
86
Not enough data
8.0
78
Not enough data
8.5
89
Not enough data
8.4
91
Not enough data
8.6
20
Generative AI - cpq
Not enough data
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Competition
Not enough data
8.7
58
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.5
53
|
Verified
Not enough data
8.5
55
|
Verified
Not enough data
7.9
18
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
61
|
Verified
Not enough data
8.8
59
Not enough data
8.7
45
Platform
Not enough data
8.8
65
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
8.8
58
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
8.8
63
|
Verified
Employee Features
Not enough data
8.9
66
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
8.8
68
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.4
72
Not enough data
8.8
73
Not enough data
8.8
73
Not enough data
8.8
73
Organization
Not enough data
8.6
74
Not enough data
8.4
73
Not enough data
8.6
73
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.6
75
Sales Analysis
Not enough data
8.4
69
Not enough data
8.4
73
Generative AI
Not enough data
8.3
27
Not enough data
8.1
27
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.7
161
Not enough data
8.8
157
Not enough data
8.3
146
Not enough data
8.2
142
Not enough data
8.9
155
Not enough data
8.8
153
Not enough data
8.5
148
Repeatability and Reportability
Not enough data
8.4
145
Not enough data
8.6
150
Not enough data
8.6
143
Not enough data
8.2
139
Not enough data
7.9
121
AI and Automation
Not enough data
8.3
147
Not enough data
8.5
146
Not enough data
8.3
140
Not enough data
8.1
134
Not enough data
7.8
126
Generative AI
Not enough data
7.5
69
Agentic AI - Sales Engagement
Not enough data
7.9
28
Not enough data
7.8
26
Not enough data
8.0
27
Not enough data
7.9
26
Not enough data
7.7
27
Not enough data
8.0
27
Not enough data
8.1
26
Customer Requirements
Not enough data
8.5
52
Not enough data
8.5
51
Not enough data
8.5
53
Contracts
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.4
51
Revenue
Not enough data
8.5
53
Not enough data
8.5
51
Not enough data
8.4
48
Platform Basics
Not enough data
8.4
98
Not enough data
8.6
93
Not enough data
8.6
97
Not enough data
8.4
89
Not enough data
8.9
57
Agentic AI - Customer Journey Mapping
Not enough data
7.1
12
Content
Not enough data
8.9
79
Not enough data
8.6
76
Not enough data
8.5
76
Not enough data
8.7
77
Not enough data
8.6
74
Collaboration
Not enough data
8.8
76
Not enough data
8.5
78
Not enough data
9.0
80
Not enough data
9.0
83
Not enough data
8.7
78
Not enough data
8.7
75
Lead Monitoring
Not enough data
9.0
42
Not enough data
8.9
42
Not enough data
8.7
42
Agentic AI - Lead Capture
Not enough data
7.2
27
Not enough data
7.2
27
Data Capture
Not enough data
8.3
42
Not enough data
8.5
42
Not enough data
8.1
42
Not enough data
8.3
42
Analytics
Not enough data
9.1
42
Not enough data
8.8
42
Customization
Not enough data
8.7
41
Not enough data
8.6
41
Not enough data
8.7
42
Not enough data
8.7
42
Agentic AI - Lead Scoring
Not enough data
6.4
12
Not enough data
6.7
13
Not enough data
6.7
12
Not enough data
6.8
12
Attribution
Not enough data
8.5
21
Not enough data
8.6
22
Not enough data
8.0
21
Discovery
Not enough data
8.6
22
Not enough data
8.3
21
Not enough data
8.3
22
Management
Not enough data
8.4
22
Not enough data
8.4
22
Platform
Not enough data
8.4
22
Not enough data
8.3
21
Agentic AI - Sales Performance Management
Not enough data
7.9
21
Not enough data
8.1
20
Not enough data
7.9
21
Incentives
Not enough data
8.2
154
|
Verified
Not enough data
8.4
161
|
Verified
Not enough data
8.0
153
|
Verified
Not enough data
8.4
162
|
Verified
Personalization
Not enough data
8.5
178
|
Verified
Not enough data
8.6
179
|
Verified
Not enough data
8.6
185
|
Verified
Not enough data
8.4
172
|
Verified
Administrative
Not enough data
8.5
170
|
Verified
Not enough data
8.5
174
|
Verified
Not enough data
8.4
162
Agentic AI - Email Tracking
Not enough data
7.7
30
Not enough data
7.5
29
Not enough data
7.6
30
Not enough data
7.0
29
Not enough data
7.0
30
Not enough data
7.4
30
Not enough data
7.6
29
Analytics
Not enough data
8.3
139
Not enough data
8.3
144
Not enough data
8.4
145
Customizations
Not enough data
8.7
149
Not enough data
8.8
146
Not enough data
8.8
147
Not enough data
8.7
143
Not enough data
8.6
148
Generative AI
Not enough data
7.6
59
Agentic AI - Sales Analytics
Not enough data
7.5
29
Not enough data
7.5
29
Not enough data
7.1
29
Not enough data
7.4
29
Not enough data
7.5
29
Data Sourcing
Not enough data
8.3
145
Not enough data
8.4
149
Not enough data
8.3
142
Not enough data
8.6
156
Not enough data
8.5
147
Predictive Analytics
Not enough data
8.5
147
Not enough data
8.3
139
Not enough data
8.0
124
Not enough data
8.2
130
Sales Management
Not enough data
8.5
154
Not enough data
8.3
131
Not enough data
8.5
145
Not enough data
8.8
152
Agentic AI - Sales Enablement
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Content Management
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Analytics
Not enough data
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
GoldMine and Zoho CRM are categorized as CRM
Unique Categories
GoldMine has no unique categories
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Engagement, AI Sales Assistant, Sales Analytics, Email Tracking, Sales Gamification, Sales Performance Management, CPQ, Lead Capture, Lead Scoring, Sales Enablement, and Insurance CRM
Reviews
Reviewers' Company Size
GoldMine
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.3%
Financial Services
8.7%
Computer Software
4.4%
Wholesale
3.8%
Mechanical or Industrial Engineering
3.8%
Other
69.9%
Information Technology and Services
16.0%
Computer Software
9.9%
Marketing and Advertising
8.8%
Financial Services
3.6%
Real Estate
3.5%
Other
58.2%
Alternatives
Discussions
I would like to hire people to make calls to gather information for my database w/o changing anythin
1 Comment
WW
Use Zoho CRMRead more
When will the winmail.dat issue be fixed?
1 Comment
JB
The winmail.dat issue has been solved and is addressed in Ivanti Forums,...Read more
How do I access "the community" in future?
1 Comment
JB
To access the Goldmine Community, try going to https://www.goldmine.com/community/Read more
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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