# GoldMine, InfoFlo Software vs Sugar Sell Comparison | | GoldMine | InfoFlo Software | Sugar Sell | |---|---|---|---| | **Star Rating** | 3.7 out of 5 | 4.5 out of 5 | 3.8 out of 5 | | **Total Reviews** | 197 | 94 | 776 | | **Largest Market Segment** | Small-Business (71.1% of reviews) | Small-Business (78.2% of reviews) | Mid-Market (48.4% of reviews) | | **Entry Level Price** | $26 per month | Starting at $19.00 1 Users Per Month | $19.00 Per Month | --- ## Top Pros & Cons ### GoldMine Pros: - Automation Focus (1 reviews) - Easy Customization (1 reviews) Cons: - Email Issues (1 reviews) - Learning Curve (1 reviews) ### InfoFlo Software Pros: - Ease of Use (3 reviews) - Customer Support (2 reviews) Cons: - Bugs (1 reviews) - Integration Issues (1 reviews) ### Sugar Sell Pros: - Ease of Use (10 reviews) - User-Friendly (7 reviews) Cons: - Integration Issues (5 reviews) - Learning Curve (3 reviews) --- ## Ratings Comparison | Rating | GoldMine | InfoFlo Software | Sugar Sell | |---|---|---|---| | **Meets Requirements** | 7.7 (171 reviews) | 8.7 (80 reviews) | 8.0 (613 reviews) | | **Ease of Use** | 7.4 (172 reviews) | 9.0 (80 reviews) | 7.6 (649 reviews) | | **Ease of Setup** | 6.6 (94 reviews) | 8.3 (42 reviews) | 7.2 (346 reviews) | | **Ease of Admin** | 7.3 (93 reviews) | 8.5 (40 reviews) | 7.6 (319 reviews) | | **Quality of Support** | 7.3 (155 reviews) | 9.0 (80 reviews) | 7.7 (556 reviews) | | **Has the product been a good partner in doing business?** | 7.4 (89 reviews) | 8.8 (40 reviews) | 7.8 (303 reviews) | | **Product Direction (% positive)** | 4.2 (174 reviews) | 8.8 (79 reviews) | 7.0 (600 reviews) | --- ## Pricing ### GoldMine #### Entry-Level Pricing Plan: Goldmine Premium - OWN IT Price: $26 per month Description: *when amortized over 3 years Key Features: - Bundles include one year of technical support and software updates. [Browse all 2 editions](https://www.g2.com/products/goldmine/pricing) #### Free Trial No ### InfoFlo Software #### Entry-Level Pricing Plan: Essentials Price: Starting at $19.00 1 Users Per Month Description: For small teams needing core case management. Key Features: - Core case management - Basic reporting - 20GB of storage [Browse all 2 editions](https://www.g2.com/products/infoflo-software/pricing) #### Free Trial No ### Sugar Sell #### Entry-Level Pricing Plan: Sell Essentials Price: $19.00 Per Month Description: 3 Users Minimum. Sales force automation for growing teams needing 3-5 seats with basic support and ease of upgrade. Key Features: - Account Management - Contact Management - Lead Management [Browse all 6 editions](https://www.g2.com/products/sugar-sell/pricing) #### Free Trial No --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **GoldMine** | 7.0/10 | 157 | | **InfoFlo Software** | N/A | N/A | | **Sugar Sell** | 7.6/10 | 598 | #### Sales Force Automation | Feature | GoldMine | InfoFlo Software | Sugar Sell | |---|---|---|---| | **Contact & Account Management** | 8.1 (131 reviews) ✓ Verified | Not enough data | 8.2 (502 reviews) ✓ Verified | | **Partner Relationship Mgmt. (PRM)** | Feature Not Available | Not enough data | 7.6 (322 reviews) | | **Opportunity & Pipeline Mgmt.** | 7.0 (98 reviews) ✓ Verified | Not enough data | 7.8 (469 reviews) ✓ Verified | | **Task / Activity Management** | 7.8 (126 reviews) ✓ Verified | Not enough data | 7.7 (487 reviews) ✓ Verified | | **Territory & Quota Management** | 6.6 (72 reviews) ✓ Verified | Not enough data | 7.2 (358 reviews) ✓ Verified | | **Desktop Integration** | 6.9 (112 reviews) ✓ Verified | Not enough data | 7.4 (412 reviews) ✓ Verified | | **Product & Price List Management** | 6.6 (66 reviews) | Not enough data | 7.3 (346 reviews) ✓ Verified | | **Quote & Order Management** | 6.7 (67 reviews) | Not enough data | 7.4 (348 reviews) ✓ Verified | | **Customer Contract Management** | 7.7 (31 reviews) | Not enough data | 7.7 (376 reviews) ✓ Verified | #### Marketing Automation | Feature | GoldMine | InfoFlo Software | Sugar Sell | |---|---|---|---| | **Email Marketing** | 6.8 (95 reviews) ✓ Verified | Not enough data | 7.1 (354 reviews) ✓ Verified | | **Campaign Management** | Feature Not Available | Not enough data | 7.2 (361 reviews) ✓ Verified | | **Lead Management** | 7.2 (93 reviews) ✓ Verified | Not enough data | 7.9 (427 reviews) ✓ Verified | | **Marketing ROI Analytics** | Feature Not Available | Not enough data | 7.0 (312 reviews) ✓ Verified | #### Customer Support | Feature | GoldMine | InfoFlo Software | Sugar Sell | |---|---|---|---| | **Case Management** | 6.9 (84 reviews) ✓ Verified | Not enough data | 7.9 (386 reviews) ✓ Verified | | **Customer Support Portal** | 7.0 (69 reviews) ✓ Verified | Not enough data | 7.6 (348 reviews) ✓ Verified | | **Knowledge Base** | 7.0 (98 reviews) ✓ Verified | Not enough data | 7.7 (358 reviews) ✓ Verified | | **Call Center Features** | 6.0 (62 reviews) ✓ Verified | Not enough data | 7.4 (292 reviews) | | **Support Analytics** | 6.5 (63 reviews) ✓ Verified | Not enough data | 7.7 (313 reviews) ✓ Verified | #### Reporting & Analytics | Feature | GoldMine | InfoFlo Software | Sugar Sell | |---|---|---|---| | **Reporting** | 7.0 (106 reviews) ✓ Verified | Not enough data | 7.7 (470 reviews) ✓ Verified | | **Dashboards** | 7.2 (96 reviews) ✓ Verified | Not enough data | 8.0 (476 reviews) ✓ Verified | | **Forecasting** | 6.6 (82 reviews) ✓ Verified | Not enough data | 7.4 (367 reviews) ✓ Verified | #### Mobile & Social | Feature | GoldMine | InfoFlo Software | Sugar Sell | |---|---|---|---| | **Social Collaboration Features** | Feature Not Available | Not enough data | 7.2 (269 reviews) ✓ Verified | | **Social Network Integration** | Feature Not Available | Not enough data | 7.2 (267 reviews) ✓ Verified | | **Mobile User Support** | 5.5 (53 reviews) ✓ Verified | Not enough data | 7.4 (331 reviews) ✓ Verified | #### Platform | Feature | GoldMine | InfoFlo Software | Sugar Sell | |---|---|---|---| | **Customization** | 7.3 (60 reviews) ✓ Verified | Not enough data | 8.2 (260 reviews) ✓ Verified | | **Workflow Capability** | 7.2 (52 reviews) ✓ Verified | Not enough data | 7.8 (255 reviews) ✓ Verified | | **User, Role, and Access Management** | 7.6 (62 reviews) ✓ Verified | Not enough data | 8.1 (268 reviews) ✓ Verified | | **Internationalization** | 8.0 (10 reviews) | Not enough data | 7.9 (168 reviews) ✓ Verified | | **Sandbox / Test Environments** | 6.4 (28 reviews) | Not enough data | 8.2 (214 reviews) ✓ Verified | | **Document & Content Mgmt.** | 6.8 (54 reviews) | Not enough data | 7.5 (216 reviews) ✓ Verified | | **Performance and Reliability** | 7.5 (64 reviews) ✓ Verified | Not enough data | 7.6 (257 reviews) ✓ Verified | | **Output Document Generation** | 7.3 (52 reviews) ✓ Verified | Not enough data | 7.2 (199 reviews) ✓ Verified | #### Integration | Feature | GoldMine | InfoFlo Software | Sugar Sell | |---|---|---|---| | **Data Import & Export Tools** | 7.0 (66 reviews) ✓ Verified | Not enough data | 7.6 (260 reviews) ✓ Verified | | **Integration APIs** | 6.6 (35 reviews) ✓ Verified | Not enough data | 7.7 (202 reviews) ✓ Verified | | **Breadth of Partner Applications** | 6.4 (38 reviews) ✓ Verified | Not enough data | 7.3 (198 reviews) ✓ Verified | #### Generative AI | Feature | GoldMine | InfoFlo Software | Sugar Sell | |---|---|---|---| | **AI Text Generation** | 7.2 (6 reviews) | Not enough data | 6.3 (28 reviews) | #### Agentic AI - CRM | Feature | GoldMine | InfoFlo Software | Sugar Sell | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### Human Services | Product | Score | Reviews | |---|---|---| | **GoldMine** | N/A | N/A | | **InfoFlo Software** | N/A | N/A | | **Sugar Sell** | N/A | N/A | #### Platform Basics | Feature | GoldMine | InfoFlo Software | Sugar Sell | |---|---|---|---| | **Reporting** | Not enough data | Not enough data | Not enough data | | **Interoperability** | Not enough data | Not enough data | Not enough data | | **Performance** | Not enough data | Not enough data | Not enough data | #### Case Management | Feature | GoldMine | InfoFlo Software | Sugar Sell | |---|---|---|---| | **Client Intake** | Not enough data | Not enough data | Not enough data | | **Outcome Measurement** | Not enough data | Not enough data | Not enough data | | **Form Builder** | Not enough data | Not enough data | Not enough data | #### Platform Additional Functionality | Feature | GoldMine | InfoFlo Software | Sugar Sell | |---|---|---|---| | **Mobility** | Not enough data | Not enough data | Not enough data | | **Messaging** | Not enough data | Not enough data | Not enough data | #### Platform Data | Feature | GoldMine | InfoFlo Software | Sugar Sell | |---|---|---|---| | **Dashboard** | Not enough data | Not enough data | Not enough data | | **Alerts and Notifications** | Not enough data | Not enough data | Not enough data | ### Nonprofit CRM | Product | Score | Reviews | |---|---|---| | **GoldMine** | N/A | N/A | | **InfoFlo Software** | N/A | N/A | | **Sugar Sell** | N/A | N/A | #### Constituent Management | Feature | GoldMine | InfoFlo Software | Sugar Sell | |---|---|---|---| | **Constituent Profiles** | Not enough data | Not enough data | Not enough data | | **Online Portal** | Not enough data | Not enough data | Not enough data | | **Donor Communications** | Not enough data | Not enough data | Not enough data | #### Marketing Automation | Feature | GoldMine | InfoFlo Software | Sugar Sell | |---|---|---|---| | **Email Marketing** | Not enough data | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | Not enough data | | **Marketing ROI Analytics** | Not enough data | Not enough data | Not enough data | #### Workflow Automation | Feature | GoldMine | InfoFlo Software | Sugar Sell | |---|---|---|---| | **Donor Prospecting** | Not enough data | Not enough data | Not enough data | | **Data Entry** | Not enough data | Not enough data | Not enough data | | **Task Delegation** | Not enough data | Not enough data | Not enough data | #### Reporting & Analytics | Feature | GoldMine | InfoFlo Software | Sugar Sell | |---|---|---|---| | **Reporting** | Not enough data | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | Not enough data | | **Automated Reports** | Not enough data | Not enough data | Not enough data | #### Integrations | Feature | GoldMine | InfoFlo Software | Sugar Sell | |---|---|---|---| | **Accounting** | Not enough data | Not enough data | Not enough data | | **Fundraising** | Not enough data | Not enough data | Not enough data | | **Grant Management** | Not enough data | Not enough data | Not enough data | | **Sales POS** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Nonprofit CRM | Feature | GoldMine | InfoFlo Software | Sugar Sell | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | ### Volunteer Management | Product | Score | Reviews | |---|---|---| | **GoldMine** | N/A | N/A | | **InfoFlo Software** | N/A | N/A | | **Sugar Sell** | N/A | N/A | #### Volunteer Management | Feature | GoldMine | InfoFlo Software | Sugar Sell | |---|---|---|---| | **Opportunity Listings** | Not enough data | Not enough data | Not enough data | | **Volunteer Tracking** | Not enough data | Not enough data | Not enough data | | **Volunteer Scheduling** | Not enough data | Not enough data | Not enough data | | **Volunteer Profiles** | Not enough data | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | Not enough data | #### Engagement & Communication Tools | Feature | GoldMine | InfoFlo Software | Sugar Sell | |---|---|---|---| | **Gamification** | Not enough data | Feature Not Available | Not enough data | | **Mass Messaging** | Not enough data | Not enough data | Not enough data | | **Donation Pages** | Not enough data | Not enough data | Not enough data | | **Mobile Application** | Not enough data | Not enough data | Not enough data | #### Administration | Feature | GoldMine | InfoFlo Software | Sugar Sell | |---|---|---|---| | **CRM Integration** | Not enough data | Not enough data | Not enough data | | **Dashboards & Analytics** | Not enough data | Not enough data | Not enough data | --- ## Categories **Unique to GoldMine (1):** [CRM Software](https://www.g2.com/categories/crm) **Unique to InfoFlo Software (3):** [Human Services Software](https://www.g2.com/categories/human-services), [Nonprofit CRM Software](https://www.g2.com/categories/nonprofit-crm), [Volunteer Management Software](https://www.g2.com/categories/volunteer-management) **Unique to Sugar Sell (1):** [CRM Software](https://www.g2.com/categories/crm) --- ## Reviewer Demographics ### By Company Size | Segment | GoldMine | InfoFlo Software | Sugar Sell | |---|---|---|---| | **Small-Business** | 71.1% | 78.2% | 35.1% | | **Mid-Market** | 25.6% | 14.1% | 48.4% | | **Enterprise** | 3.3% | 7.7% | 16.4% | ### By Industry #### GoldMine - **Information Technology and Services:** 9.3% - **Financial Services:** 8.7% - **Computer Software:** 4.4% - **Wholesale:** 3.8% - **Mechanical or Industrial Engineering:** 3.8% - **Management Consulting:** 3.3% - **Marketing and Advertising:** 3.3% - **Electrical/Electronic Manufacturing:** 2.7% - **Industrial Automation:** 2.7% - **Machinery:** 2.7% - **Other:** 55.2% #### InfoFlo Software - **Financial Services:** 10.1% - **Information Technology and Services:** 6.7% - **Real Estate:** 5.6% - **Insurance:** 5.6% - **Accounting:** 4.5% - **Food & Beverages:** 4.5% - **Retail:** 3.4% - **Industrial Automation:** 3.4% - **Internet:** 3.4% - **Law Practice:** 3.4% - **Other:** 49.4% #### Sugar Sell - **Information Technology and Services:** 13.2% - **Computer Software:** 10.5% - **Marketing and Advertising:** 5.8% - **Financial Services:** 5.6% - **Construction:** 2.7% - **Telecommunications:** 2.5% - **Internet:** 2.3% - **Retail:** 2.1% - **Manufacturing:** 2.1% - **Real Estate:** 2.0% - **Other:** 51.2% --- ## Alternatives ### Alternatives to GoldMine - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25791 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13810 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3046 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1114 reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (998 reviews) - [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (942 reviews) - [Maximizer](https://www.g2.com/products/maximizer/reviews) — 4.0/5 stars (673 reviews) - [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews) ### Alternatives to InfoFlo Software - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25791 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3046 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1428 reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1114 reviews) - [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (952 reviews) - [Maximizer](https://www.g2.com/products/maximizer/reviews) — 4.0/5 stars (673 reviews) - [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews) - [Act!](https://www.g2.com/products/act/reviews) — 3.9/5 stars (512 reviews) ### Alternatives to Sugar Sell - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25791 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13810 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3046 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1428 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews) - [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1114 reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (998 reviews) --- ## Top Discussions ### GoldMine - Title: [I would like to hire people to make calls to gather information for my database w/o changing anythin](https://www.g2.com/discussions/12417-i-would-like-to-hire-people-to-make-calls-to-gather-information-for-my-database-w-o-changing-anythin) — 1 comment, 1 upvote > **Top comment:** "Use Zoho CRM" - Title: [When will the winmail.dat issue be fixed?](https://www.g2.com/discussions/12394-when-will-the-winmail-dat-issue-be-fixed) — 1 comment, 1 upvote > **Top comment:** "The winmail.dat issue has been solved and is addressed in Ivanti Forums,..." - Title: [How do I access "the community" in future?](https://www.g2.com/discussions/12358-how-do-i-access-the-community-in-future) — 1 comment, 1 upvote > **Top comment:** "To access the Goldmine Community, try going to https://www.goldmine.com/community/" - Title: [Is there a true cloud version of this yet?](https://www.g2.com/discussions/is-there-a-true-cloud-version-of-this-yet) — 1 comment, 1 upvote > **Top comment:** "The version of Goldmine is still not a true cloud-based version of the software. There result is very slow response times with data queries. The mobile..." ### InfoFlo Software - Title: [How can you manage your tasks in InfoFlo?](https://www.g2.com/discussions/how-can-you-manage-your-tasks-in-infoflo) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "With InfoFlo you can create a task by linking it to a company/contact/project. Users can set email and pop up reminders and share it with any number of users..." - Title: [How does InfoFlo's email management differ from other CRMs?](https://www.g2.com/discussions/how-does-infoflo-s-email-management-differ-from-other-crms) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "InfoFlo includes a built in email engine that automatically fetches email items directly from your email account. There is no need to send to a special CC..." ### Sugar Sell - Title: [Why did you choose Sugar over something like Salesforce? what benefits do you see?](https://www.g2.com/discussions/why-did-you-choose-sugar-over-something-like-salesforce-what-benefits-do-you-see) — 2 comments, 1 upvote > **Top comment:** "I feel that it's easier to use than SalesForce and still offers a lot of power." - Title: [Why is sugar a CRM?](https://www.g2.com/discussions/why-is-sugar-a-crm) — 1 comment > **Top comment:** "Because it's a specialized software that allows an organization to manage communication and other matters with their clients" - Title: [What is sugar sell?](https://www.g2.com/discussions/what-is-sugar-sell) — 1 comment > **Top comment:** "Sugar Sell is a customer relationship management (CRM) system of software." - Title: [What is the best way to integrate Sugar into other CRM Softwares?](https://www.g2.com/discussions/what-is-the-best-way-to-integrate-sugar-into-other-crm-softwares) — 1 comment, 1 upvote > **Top comment:** "Dennis, Are you asking how to integrate or whats the best method for integrating? Or are you asking how to solve your Sugar to MAS integration?" - Title: [What makes Sugar different from other CRM solutions?](https://www.g2.com/discussions/crm-differentiators) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Sugar is a far more cost effective platform for creating more engaging and extraordinary customer relationships. Sugar offers unparalleled flexibility in..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/goldmine-vs-infoflo-software-vs-sugar-sell)