# Agentforce Sales (formerly Salesforce Sales Cloud) vs Zoho CRM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Sales excels in providing a comprehensive view of sales pipelines, with users highlighting its ability to improve **pipeline visibility** and automate repetitive tasks. This feature is particularly beneficial for sales teams looking to maintain consistent engagement with prospects throughout the sales cycle.
- **Users say** that Zoho CRM offers a user-friendly interface that is easy to navigate, making it accessible for new team members. Reviewers appreciate the platform's **integration with other Zoho products** , which streamlines processes and enhances overall efficiency.
- **According to verified reviews** , Agentforce Sales stands out for its robust reporting capabilities, with users noting that it simplifies management reporting and provides seamless integration with Salesforce's out-of-the-box reports and dashboards. This feature is crucial for teams that rely on data-driven insights to guide their sales strategies.
- **Reviewers mention** that while Zoho CRM is effective for managing customer information and tracking leads, it sometimes lacks the advanced features that larger teams may require. Users have pointed out that it effectively keeps everything organized in one place, but may not offer the same level of **customization and automation** as Agentforce Sales.
- **G2 reviewers highlight** that Agentforce Sales provides a more comprehensive solution for managing leads and opportunities, with users praising its ability to streamline the lead-to-order process. This capability is particularly valuable for organizations looking to enhance their sales workflows and improve overall productivity.
- **Users report** that Zoho CRM's ease of use is a significant advantage, with many finding it quick to learn and implement. However, some users feel that it may not be as powerful in terms of **sales engagement features** compared to Agentforce Sales, which offers a more extensive suite of tools for sales professionals.



| | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 25,842 | 2,937 | 
| **Largest Market Segment** | Mid-Market (46.0% of reviews) | Small-Business (61.6% of reviews) | 
| **Entry Level Price** | $25.00 1 User Per Month | Free | 

---
## Top Pros & Cons

### Agentforce Sales (formerly Salesforce Sales Cloud)

Pros:
- Features (3167 reviews)
- Ease of Use (2065 reviews)

Cons:
- Limitations (1412 reviews)
- Limited Features (1126 reviews)

### Zoho CRM

Pros:
- Ease of Use (261 reviews)
- Features (169 reviews)

Cons:
- Learning Curve (112 reviews)
- Integration Issues (71 reviews)

---
## Ratings Comparison
| Rating | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
  | **Meets Requirements** | 8.8 (14206 reviews) | 8.4 (2489 reviews) | 
  | **Ease of Use** | 8.2 (18220 reviews) | 8.3 (2510 reviews) | 
  | **Ease of Setup** | 7.8 (9155 reviews) | 8.0 (1280 reviews) | 
  | **Ease of Admin** | 7.9 (4498 reviews) | 8.0 (1022 reviews) | 
  | **Quality of Support** | 8.1 (12406 reviews) | 7.6 (2280 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (4465 reviews) | 8.0 (997 reviews) | 
  | **Product Direction (% positive)** | 8.3 (13825 reviews) | 8.0 (2416 reviews) | 

---
## Pricing

### Agentforce Sales (formerly Salesforce Sales Cloud)

#### Entry-Level Pricing

Plan: Starter Edition

Price: $25.00 1 User Per Month

Description: Out-of-the-box CRM for up to 10 users

Key Features:
- Automatic data capture
- Lead Management
- Opportunity Management

[Browse all 4 editions](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/pricing)

#### Free Trial

Yes

### Zoho CRM

#### Entry-Level Pricing

Plan: Free Edition

Price: Free

Description: With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.

Key Features:
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities

[Browse all 5 editions](https://www.g2.com/products/zoho-crm/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.2/10 | 11202 |
| **Zoho CRM** | 8.1/10 | 1976 |

#### Sales Force Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Contact & Account Management** | 8.8 (9640 reviews) ✓ Verified | 8.5 (1665 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 8.3 (6401 reviews) ✓ Verified | 8.3 (877 reviews) ✓ Verified | 
| **Opportunity & Pipeline Mgmt.** | 8.7 (9370 reviews) ✓ Verified | 8.2 (1576 reviews) ✓ Verified | 
| **Task / Activity Management** | 8.3 (9566 reviews) ✓ Verified | 8.2 (1639 reviews) ✓ Verified | 
| **Territory & Quota Management** | 8.0 (7326 reviews) ✓ Verified | 7.8 (1186 reviews) ✓ Verified | 
| **Desktop Integration** | 8.2 (7631 reviews) ✓ Verified | 8.4 (672 reviews) ✓ Verified | 
| **Product & Price List Management** | 8.0 (6766 reviews) ✓ Verified | 7.9 (1217 reviews) ✓ Verified | 
| **Quote & Order Management** | 8.1 (6669 reviews) ✓ Verified | 8.0 (1209 reviews) ✓ Verified | 
| **Customer Contract Management** | 8.3 (7419 reviews) ✓ Verified | 8.2 (1323 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Email Marketing** | 8.0 (6680 reviews) ✓ Verified | 8.1 (1349 reviews) ✓ Verified | 
| **Campaign Management** | 8.1 (7000 reviews) ✓ Verified | 7.9 (1305 reviews) ✓ Verified | 
| **Lead Management** | 8.5 (8150 reviews) ✓ Verified | 8.4 (1548 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 7.9 (5428 reviews) | 7.9 (1129 reviews) ✓ Verified | 

#### Customer Support

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Case Management** | 8.3 (6840 reviews) ✓ Verified | 8.0 (1202 reviews) ✓ Verified | 
| **Customer Support Portal** | 8.1 (6387 reviews) ✓ Verified | 7.9 (1204 reviews) ✓ Verified | 
| **Knowledge Base** | 8.2 (6792 reviews) ✓ Verified | 7.9 (1236 reviews) ✓ Verified | 
| **Call Center Features** | 8.0 (5498 reviews) ✓ Verified | 7.8 (1068 reviews) ✓ Verified | 
| **Support Analytics** | 8.2 (5988 reviews) ✓ Verified | 8.0 (1112 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Reporting** | 8.5 (9060 reviews) ✓ Verified | 8.2 (1515 reviews) ✓ Verified | 
| **Dashboards** | 8.5 (9220 reviews) ✓ Verified | 8.2 (1566 reviews) ✓ Verified | 
| **Forecasting** | 8.2 (7488 reviews) ✓ Verified | 8.1 (1054 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Social Collaboration Features** | 7.9 (5633 reviews) ✓ Verified | 8.1 (1082 reviews) ✓ Verified | 
| **Social Network Integration** | 7.8 (5246 reviews) ✓ Verified | 8.0 (1091 reviews) ✓ Verified | 
| **Mobile User Support** | 7.7 (6112 reviews) ✓ Verified | 8.0 (1201 reviews) ✓ Verified | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Customization** | 8.5 (3706 reviews) ✓ Verified | 8.1 (872 reviews) ✓ Verified | 
| **Workflow Capability** | 8.5 (3711 reviews) ✓ Verified | 8.2 (843 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.6 (3649 reviews) ✓ Verified | 8.4 (859 reviews) ✓ Verified | 
| **Internationalization** | 8.4 (2905 reviews) ✓ Verified | 8.1 (649 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 8.5 (3188 reviews) ✓ Verified | 7.8 (548 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 8.1 (3205 reviews) ✓ Verified | 8.1 (719 reviews) ✓ Verified | 
| **Performance and Reliability** | 8.7 (3696 reviews) ✓ Verified | 8.4 (854 reviews) ✓ Verified | 
| **Output Document Generation** | 8.1 (3032 reviews) | 8.1 (662 reviews) ✓ Verified | 

#### Integration

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Data Import & Export Tools** | 8.5 (2616 reviews) ✓ Verified | 8.3 (651 reviews) ✓ Verified | 
| **Integration APIs** | 8.5 (3114 reviews) ✓ Verified | 8.1 (645 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 8.5 (2922 reviews) ✓ Verified | 8.0 (606 reviews) ✓ Verified | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **AI Text Generation** | 7.6 (904 reviews) | 8.2 (180 reviews) | 

#### Agentic AI - CRM

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (304 reviews) | 8.0 (67 reviews) | 
| **Multi-step Planning** | 8.0 (254 reviews) | 8.3 (65 reviews) | 
| **Cross-system Integration** | 8.4 (281 reviews) | 8.1 (69 reviews) | 
| **Adaptive Learning** | 8.1 (238 reviews) | 8.1 (67 reviews) | 
| **Natural Language Interaction** | 8.1 (244 reviews) | 8.3 (66 reviews) | 
| **Proactive Assistance** | 8.3 (269 reviews) | 8.3 (66 reviews) | 
| **Decision Making** | 8.3 (267 reviews) | 8.3 (67 reviews) | 

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Zoho CRM** | N/A | N/A |

#### Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Reports Interface** | Not enough data | Not enough data | 
| **Steps to Answer** | Not enough data | Not enough data | 
| **Graphs and Charts** | Not enough data | Not enough data | 
| **Score Cards** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

#### Self Service 

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | 

#### Building Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### CPQ

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Zoho CRM** | 7.7/10 | 121 |

#### Configuration - cpq

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Product Catalog** | Not enough data | Feature Not Available | 
| **Guided Selling** | Not enough data | Feature Not Available | 
| **Configuration Rules** | Not enough data | 8.3 (59 reviews) | 
| **Price Configuration** | Not enough data | 8.3 (55 reviews) | 
| **Visual Configuration** | Not enough data | 8.4 (60 reviews) | 

#### Pricing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Pricing Flexibility** | Not enough data | 8.1 (62 reviews) | 
| **Discounting** | Not enough data | 7.5 (57 reviews) | 
| **Commerical Rules** | Not enough data | 8.1 (56 reviews) | 
| **Terms and Conditions** | Not enough data | 8.4 (58 reviews) | 
| **Approval Workflow** | Not enough data | 8.6 (58 reviews) | 
| **Renewals** | Not enough data | 8.5 (56 reviews) | 

#### Quoting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Grouping** | Not enough data | 8.4 (58 reviews) | 
| **Version Control** | Not enough data | 8.4 (52 reviews) | 
| **Quote Document Generation** | Not enough data | 8.4 (53 reviews) | 
| **Ordering** | Not enough data | 8.4 (55 reviews) | 
| **Contracts** | Not enough data | 8.6 (52 reviews) | 

#### Admin

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Configuration Ease of Admin** | Not enough data | 8.2 (89 reviews) | 
| **Pricing Administration** | Not enough data | 7.7 (83 reviews) | 
| **Workflow Management** | Not enough data | 8.3 (86 reviews) | 
| **Document Management** | Not enough data | 8.3 (83 reviews) | 

#### Channels

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Mobile User Support** | Not enough data | 8.1 (57 reviews) | 
| **Channel Partner Support** | Not enough data | 7.7 (52 reviews) | 
| **eCommerce** | Not enough data | 8.0 (49 reviews) | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **CRM Integration** | Not enough data | 8.4 (89 reviews) | 
| **Integration API** | Not enough data | 8.2 (85 reviews) | 
| **Internationalization** | Not enough data | 8.0 (77 reviews) | 
| **Scalability** | Not enough data | 8.5 (88 reviews) | 
| **Reporting and Dashboards** | Not enough data | 8.4 (90 reviews) | 
| **ERP Integration** | Not enough data | 8.6 (20 reviews) | 

#### Generative AI - cpq

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Dynamic Quoting** | Not enough data | 7.4 (15 reviews) | 
| **Dynamic Pricing** | Not enough data | 7.5 (16 reviews) | 
| **Personalized Sale Recommendations** | Not enough data | 7.7 (16 reviews) | 

### Sales Gamification

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Zoho CRM** | 8.7/10 | 75 |

#### Competition

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Competition Templates** | Not enough data | 8.7 (58 reviews) ✓ Verified | 
| **Custom Competitions** | Not enough data | 8.7 (57 reviews) ✓ Verified | 
| **Team Competitions** | Not enough data | 8.7 (57 reviews) ✓ Verified | 
| **Simultaneous Competitions** | Not enough data | 8.5 (53 reviews) ✓ Verified | 
| **Competition Adjustments** | Not enough data | 8.5 (55 reviews) ✓ Verified | 
| **Awards and Incentives** | Not enough data | 7.9 (18 reviews) | 

#### Agentic AI - Sales Gamification

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

#### Integrations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **CRM Integration** | Not enough data | 8.9 (61 reviews) ✓ Verified | 
| **Social Collaboration Integration** | Not enough data | 8.8 (59 reviews) | 
| **TV Streaming** | Not enough data | 8.7 (45 reviews) | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Reporting** | Not enough data | 8.8 (65 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.9 (64 reviews) ✓ Verified | 
| **Enterprise Scalability** | Not enough data | 8.8 (58 reviews) ✓ Verified | 
| **Data Import & Export Tools** | Not enough data | 8.8 (63 reviews) ✓ Verified | 
| **Performance and Reliability** | Not enough data | 8.8 (63 reviews) ✓ Verified | 

#### Employee Features

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **User Profiles** | Not enough data | 8.9 (66 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.8 (68 reviews) ✓ Verified | 
| **Mobile** | Not enough data | 8.8 (68 reviews) ✓ Verified | 

### Location Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 45 |
| **Zoho CRM** | N/A | N/A |

#### Cartography

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Map Design** | 8.6 (35 reviews) | Not enough data | 
| **Vector Mapping ** | 8.4 (31 reviews) | Not enough data | 
| **Data Visualization** | 8.6 (35 reviews) | Not enough data | 
| **Overlaying** | 8.3 (35 reviews) | Not enough data | 

#### Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Predictive Analysis** | 8.2 (28 reviews) | Not enough data | 
| **Distance Analysis ** | 8.4 (35 reviews) | Not enough data | 
| **Spatial Analysis** | 8.3 (31 reviews) | Not enough data | 
| **Data Stream** | 8.4 (30 reviews) | Not enough data | 

#### Reporting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Data Transformation** | 8.6 (29 reviews) | Not enough data | 
| **WYSIWYG Design** | 8.3 (24 reviews) | Not enough data | 
| **API Integrations** | 8.6 (22 reviews) | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Zoho CRM** | N/A | N/A |

#### Lead Generation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 426 |
| **Zoho CRM** | 8.5/10 | 80 |

#### Lead Facilitation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Customer-facing Chatbot** | 8.5 (272 reviews) | 8.4 (72 reviews) | 
| **Lead Qualification** | 8.8 (297 reviews) | 8.8 (73 reviews) | 
| **Lead Follow-up** | 8.8 (320 reviews) | 8.8 (73 reviews) | 
| **Meeting Scheduling ** | 8.6 (292 reviews) | 8.8 (73 reviews) | 

#### Organization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 9.0 (355 reviews) | 8.6 (74 reviews) | 
| **Data Entry** | 8.8 (348 reviews) | 8.4 (73 reviews) | 
| **Integrations / APIs** | 8.8 (343 reviews) | 8.6 (73 reviews) | 

#### Performance Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Coaching ** | 8.4 (286 reviews) | Feature Not Available | 
| **Peformance Tracking** | 8.8 (310 reviews) | 8.6 (75 reviews) | 

#### Sales Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **ROI Forecasting ** | 8.4 (284 reviews) | 8.4 (69 reviews) | 
| **Sales Forecasting ** | 8.8 (302 reviews) | 8.4 (73 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **AI Text Generation** | 8.4 (125 reviews) | 8.3 (27 reviews) | 
| **AI Text Summarization** | 8.5 (124 reviews) | 8.1 (27 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | 9.1 (31 reviews) | Not enough data | 
| **Multi-step Planning** | 9.2 (30 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (27 reviews) | Not enough data | 
| **Adaptive Learning** | 9.0 (26 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.3 (27 reviews) | Not enough data | 
| **Proactive Assistance** | 9.1 (27 reviews) | Not enough data | 
| **Decision Making** | 9.3 (29 reviews) | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 620 |
| **Zoho CRM** | 8.2/10 | 170 |

#### Integrated Workflows

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Task Management** | 8.7 (520 reviews) | 8.7 (160 reviews) | 
| **Email Tracking/Automation** | 8.5 (509 reviews) | 8.8 (156 reviews) | 
| **Calls and Voice** | 8.1 (464 reviews) | 8.3 (145 reviews) | 
| **Other Outreach Options ** | 8.1 (458 reviews) | 8.2 (141 reviews) | 
| **CRM Integration** | 8.8 (523 reviews) | 8.9 (154 reviews) | 
| **Calendar** | 8.4 (466 reviews) | 8.8 (152 reviews) | 
| **Shared Records** | 8.6 (479 reviews) | 8.5 (147 reviews) | 

#### Repeatability and Reportability

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Content Management** | 8.4 (481 reviews) | 8.4 (144 reviews) | 
| **Workflow Management** | 8.7 (500 reviews) | 8.6 (149 reviews) | 
| **Workflow Performance** | 8.7 (497 reviews) | 8.6 (142 reviews) | 
| **Sales Coaching and Insights** | 8.3 (480 reviews) | 8.2 (138 reviews) | 
| **Gamification** | 7.8 (413 reviews) | 7.9 (120 reviews) | 

#### AI and Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Lead Prioritization** | 8.5 (462 reviews) | 8.3 (146 reviews) | 
| **Lead Scoring** | 8.4 (469 reviews) | 8.5 (145 reviews) | 
| **Best Time of Day Scheduling** | 8.3 (425 reviews) | 8.3 (139 reviews) | 
| **Buyer Intelligence** | 8.0 (429 reviews) | 8.1 (133 reviews) | 
| **Machine Learning** | 7.8 (414 reviews) | 7.8 (125 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **AI Text Generation** | 7.4 (267 reviews) | 7.5 (69 reviews) | 

#### Agentic AI - Sales Engagement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (86 reviews) | 7.9 (28 reviews) | 
| **Multi-step Planning** | 8.4 (87 reviews) | 7.8 (26 reviews) | 
| **Cross-system Integration** | 8.6 (85 reviews) | 8.0 (27 reviews) | 
| **Adaptive Learning** | 8.4 (86 reviews) | 7.9 (26 reviews) | 
| **Natural Language Interaction** | 8.3 (86 reviews) | 7.7 (27 reviews) | 
| **Proactive Assistance** | 8.2 (86 reviews) | 8.0 (27 reviews) | 
| **Decision Making** | 8.5 (86 reviews) | 8.1 (26 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 183 |
| **Zoho CRM** | N/A | N/A |

#### Call Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Call Recording** | 8.7 (132 reviews) | Not enough data | 
| **Machine Learning** | 8.6 (136 reviews) | Not enough data | 
| **Call Analysis** | 8.7 (132 reviews) | Not enough data | 
| **Lead Qualification** | 8.9 (133 reviews) | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Customer Scoring** | 8.7 (141 reviews) | Not enough data | 
| **Speech-to-Text** | 8.7 (125 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **AI Text Summarization** | 8.3 (59 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.7 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 9.2 (14 reviews) | Not enough data | 
| **Cross-system Integration** | 9.3 (14 reviews) | Not enough data | 
| **Adaptive Learning** | 9.2 (14 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (14 reviews) | Not enough data | 
| **Decision Making** | 9.0 (14 reviews) | Not enough data | 

### Quote-to-Cash

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Zoho CRM** | 8.4/10 | 56 |

#### Customer Requirements

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Quoting** | Not enough data | 8.5 (51 reviews) | 
| **Configuration** | Not enough data | 8.5 (50 reviews) | 
| **Pricing** | Not enough data | 8.5 (52 reviews) | 

#### Contracts

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Creation** | Not enough data | 8.5 (50 reviews) | 
| **Negotiation** | Not enough data | 8.2 (47 reviews) | 
| **Execution** | Not enough data | 8.4 (50 reviews) | 

#### Revenue

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Invoicing** | Not enough data | 8.5 (52 reviews) | 
| **Matching** | Not enough data | 8.5 (50 reviews) | 
| **Recognition** | Not enough data | 8.4 (47 reviews) | 

### Customer Journey Mapping

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Zoho CRM** | 8.4/10 | 106 |

#### Platform Basics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Templates** | Not enough data | 8.4 (98 reviews) | 
| **Exporting** | Not enough data | 8.6 (93 reviews) | 
| **Multi-user Access and Collaboration** | Not enough data | 8.6 (97 reviews) | 
| **Multiple Personas** | Not enough data | 8.4 (89 reviews) | 
| **Data Analytics ** | Not enough data | 8.8 (57 reviews) | 

#### Agentic AI - Customer Journey Mapping

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (13 reviews) | 

### Client Portal

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Zoho CRM** | 8.7/10 | 89 |

#### Content

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Document Collaboration** | Not enough data | 8.9 (79 reviews) | 
| **Versioning** | Not enough data | 8.6 (76 reviews) | 
| **E-Signature** | Not enough data | 8.5 (76 reviews) | 
| **File Request** | Not enough data | 8.7 (77 reviews) | 
| **Feedback** | Not enough data | 8.6 (74 reviews) | 

#### Collaboration

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Billing and Invoicing** | Not enough data | 8.8 (76 reviews) | 
| **Instant Messaging** | Not enough data | 8.5 (78 reviews) | 
| **Project Management** | Not enough data | 9.0 (80 reviews) | 
| **Analytics** | Not enough data | 9.0 (83 reviews) | 
| **Time Tracking** | Not enough data | 8.7 (78 reviews) | 
| **Mobile Application** | Not enough data | 8.7 (75 reviews) | 

### Lead Capture

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Zoho CRM** | 8.5/10 | 44 |

#### Lead Monitoring

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Features** | Not enough data | 9.0 (42 reviews) | 
| **Performance** | Not enough data | 8.9 (42 reviews) | 
| **Identification** | Not enough data | 8.7 (42 reviews) | 

#### Agentic AI - Lead Capture

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 7.2 (27 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (27 reviews) | 

#### Data Capture

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Mobile** | Not enough data | 8.3 (42 reviews) | 
| **Websites** | Not enough data | 8.5 (42 reviews) | 
| **Social Media** | Not enough data | 8.1 (42 reviews) | 
| **Data** | Not enough data | 8.3 (42 reviews) | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Export/Import** | Not enough data | 9.1 (42 reviews) | 
| **Reporting** | Not enough data | 8.8 (42 reviews) | 

#### Customization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Forms** | Not enough data | 8.7 (41 reviews) | 
| **Personalization** | Not enough data | 8.6 (41 reviews) | 
| **Templates** | Not enough data | 8.7 (42 reviews) | 
| **Integration** | Not enough data | 8.7 (42 reviews) | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 85 |
| **Zoho CRM** | N/A | N/A |

#### Revenue Sourcing and Forecasting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Revenue History** | 8.7 (66 reviews) | Not enough data | 
| **Pipeline Management** | 8.6 (69 reviews) | Not enough data | 
| **Dashboard Analytics** | 8.9 (69 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.5 (63 reviews) | Not enough data | 
| **Data Segmentation** | 8.6 (67 reviews) | Not enough data | 
| **Predictive Forecasting** | 8.4 (58 reviews) | Not enough data | 
| **Revenue Operations Cadence** | 8.2 (58 reviews) | Not enough data | 

#### CRM Data Enrichment

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Calendar Sync** | 8.1 (64 reviews) | Not enough data | 
| **Email Activity Capture** | 8.4 (62 reviews) | Not enough data | 
| **Conversation Intelligence** | 8.2 (59 reviews) | Not enough data | 
| **Marketing Leads** | 8.2 (65 reviews) | Not enough data | 
| **Contact Capture** | 8.5 (56 reviews) | Not enough data | 

#### Account Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Nonengaged Accounts** | 8.3 (63 reviews) | Not enough data | 
| **Account optimization** | 8.1 (63 reviews) | Not enough data | 
| **Historical Patterns** | 8.1 (60 reviews) | Not enough data | 
| **Rep Performance** | 8.2 (59 reviews) | Not enough data | 
| **Account Engagement** | 8.7 (56 reviews) | Not enough data | 
| **Historical Win/Loss Patterns** | 8.4 (56 reviews) | Not enough data | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (22 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (23 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (21 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (21 reviews) | Not enough data | 
| **Decision Making** | 8.3 (23 reviews) | Not enough data | 

### Field Sales

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.6/10 | 39 |
| **Zoho CRM** | N/A | N/A |

#### Territory Mapping

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Custom Territory Mapping** | 8.7 (31 reviews) | Not enough data | 
| **Strategic Selling** | 8.6 (29 reviews) | Not enough data | 
| **Automatic Rep Assignment** | 8.4 (29 reviews) | Not enough data | 

#### Route Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Lead Priority** | 8.9 (28 reviews) | Not enough data | 
| **Optimized Sales Routes** | 9.0 (30 reviews) | Not enough data | 
| **Map Directions** | 9.1 (31 reviews) | Not enough data | 

#### Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Gamification** | 8.3 (26 reviews) | Not enough data | 
| **Performance Dashboards** | 8.3 (29 reviews) | Not enough data | 
| **Sales Rep Tracker** | 9.0 (29 reviews) | Not enough data | 

#### Presentation and Forms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Video and Interactive Media** | 8.0 (25 reviews) | Not enough data | 
| **Digital Contracts** | 8.2 (28 reviews) | Not enough data | 
| **E-signature** | 8.5 (28 reviews) | Not enough data | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 181 |
| **Zoho CRM** | N/A | N/A |

#### Integrations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **MS Teams Integration** | 8.1 (158 reviews) | Not enough data | 
| **Email Integration** | 8.6 (160 reviews) | Not enough data | 
| **Zoom Integration** | 8.1 (159 reviews) | Not enough data | 
| **Google Meet Integration** | 8.1 (158 reviews) | Not enough data | 
| **Salesforce Integration** | 8.8 (161 reviews) | Not enough data | 

#### Branding & Customizatio

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Custom Booking Page** | 8.1 (153 reviews) | Not enough data | 
| **Personalized Links** | 8.2 (157 reviews) | Not enough data | 
| **Personalized Web Embed** | 8.3 (156 reviews) | Not enough data | 

#### Automatic Rules & Configurations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Set Working Hours** | 8.4 (157 reviews) | Not enough data | 
| **Automatic Updates** | 8.3 (157 reviews) | Not enough data | 
| **Buffer Times** | 8.1 (159 reviews) | Not enough data | 

#### Agentic AI - Business Scheduling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (34 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (35 reviews) | Not enough data | 

### Sales Planning

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 198 |
| **Zoho CRM** | N/A | N/A |

#### Sales Performance Features - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Account Scoring** | 8.5 (172 reviews) | Not enough data | 
| **Revenue Planning** | 8.5 (161 reviews) | Not enough data | 
| **Account Segmentation** | 8.5 (166 reviews) | Not enough data | 
| **Sales Performance** | 8.6 (168 reviews) | Not enough data | 
| **Sales Forecasting** | 8.6 (170 reviews) | Not enough data | 
| **Integrations** | 8.8 (166 reviews) | Not enough data | 
| **Scenario Modeling** | 8.2 (161 reviews) | Not enough data | 

#### Territory Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Territory Management** | 8.6 (163 reviews) | Not enough data | 
| **Territory Planning** | 8.5 (169 reviews) | Not enough data | 

#### Quota & Capacity Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Quota Management** | 8.4 (165 reviews) | Not enough data | 
| **Capacity Management** | 8.4 (173 reviews) | Not enough data | 
| **Quota Planning** | 8.4 (165 reviews) | Not enough data | 

#### Agentic AI - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (55 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (54 reviews) | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 516 |
| **Zoho CRM** | 7.9/10 | 23 |

#### Agentic AI - Lead Scoring

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (55 reviews) | 6.4 (12 reviews) | 
| **Cross-system Integration** | 8.2 (54 reviews) | 6.7 (13 reviews) | 
| **Adaptive Learning** | 8.0 (55 reviews) | 6.7 (12 reviews) | 
| **Decision Making** | 8.1 (56 reviews) | 6.8 (12 reviews) | 

#### Attribution

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Lead Opportunity** | 8.9 (454 reviews) | 8.5 (21 reviews) | 
| **Lead Assignment** | 8.9 (460 reviews) | 8.6 (22 reviews) | 
| **Pipeline Acceleration** | 8.6 (434 reviews) | 8.0 (21 reviews) | 

#### Discovery

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Lead Management** | 8.9 (464 reviews) | 8.6 (22 reviews) | 
| **Scoring/Ranking** | 8.6 (453 reviews) | 8.3 (21 reviews) | 
| **Lead Context** | 8.6 (431 reviews) | 8.3 (22 reviews) | 

#### Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Conversion Viability** | 8.5 (418 reviews) | 8.4 (22 reviews) | 
| **Workflow** | 8.7 (440 reviews) | 8.4 (22 reviews) | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Data Synchronization** | 8.6 (430 reviews) | 8.4 (22 reviews) | 
| **Analysis** | 8.6 (431 reviews) | 8.3 (21 reviews) | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 685 |
| **Zoho CRM** | 8.3/10 | 198 |

#### Agentic AI - Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (67 reviews) | 7.9 (21 reviews) | 
| **Natural Language Interaction** | 8.7 (67 reviews) | 8.1 (20 reviews) | 
| **Proactive Assistance** | 8.5 (68 reviews) | 7.9 (21 reviews) | 

#### Incentives

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Badges** | 8.2 (431 reviews) | 8.2 (153 reviews) ✓ Verified | 
| **Triggers** | 8.4 (494 reviews) | 8.4 (160 reviews) ✓ Verified | 
| **Commission Calculator** | 8.0 (428 reviews) | 8.0 (152 reviews) ✓ Verified | 
| **Leaderboards** | 8.6 (506 reviews) | 8.4 (161 reviews) ✓ Verified | 

#### Personalization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Profiles** | 8.6 (476 reviews) | 8.5 (177 reviews) ✓ Verified | 
| **Custom Reports** | 8.8 (554 reviews) | 8.6 (178 reviews) ✓ Verified | 
| **Dashboards** | 8.9 (587 reviews) | 8.6 (184 reviews) ✓ Verified | 
| **Goal Setting** | 8.6 (530 reviews) | 8.4 (171 reviews) ✓ Verified | 

#### Administrative

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Integration** | 8.7 (558 reviews) | 8.5 (169 reviews) ✓ Verified | 
| **Employee Structure** | 8.5 (521 reviews) | 8.5 (173 reviews) ✓ Verified | 
| **Behavior Monitoring** | 8.4 (501 reviews) | 8.4 (161 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 715 |
| **Zoho CRM** | 8.0/10 | 161 |

#### Agentic AI - Email Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (61 reviews) | 7.7 (30 reviews) | 
| **Multi-step Planning** | 8.4 (59 reviews) | 7.5 (29 reviews) | 
| **Cross-system Integration** | 8.4 (59 reviews) | 7.6 (30 reviews) | 
| **Adaptive Learning** | 8.3 (61 reviews) | 7.0 (29 reviews) | 
| **Natural Language Interaction** | 8.4 (60 reviews) | 7.0 (30 reviews) | 
| **Proactive Assistance** | 8.3 (59 reviews) | 7.4 (30 reviews) | 
| **Decision Making** | 8.4 (62 reviews) | 7.6 (29 reviews) | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Open Rates** | 8.3 (568 reviews) | 8.3 (138 reviews) | 
| **Link Activity** | 8.4 (575 reviews) | 8.3 (143 reviews) | 
| **Attachment Activity** | 8.3 (589 reviews) | 8.4 (144 reviews) | 

#### Customizations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Email Platform Integration** | 8.7 (622 reviews) | 8.7 (148 reviews) | 
| **Email Scheduling** | 8.5 (591 reviews) | 8.8 (145 reviews) | 
| **Notifications** | 8.5 (624 reviews) | 8.7 (146 reviews) | 
| **Email Categorization** | 8.4 (569 reviews) | 8.7 (142 reviews) | 
| **Templates** | 8.4 (597 reviews) | 8.6 (147 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **AI Text Generation** | 7.5 (288 reviews) | 7.6 (59 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 1200 |
| **Zoho CRM** | 8.1/10 | 173 |

#### Agentic AI - Sales Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (76 reviews) | 7.5 (31 reviews) | 
| **Cross-system Integration** | 8.6 (77 reviews) | 7.5 (31 reviews) | 
| **Adaptive Learning** | 8.4 (76 reviews) | 7.2 (30 reviews) | 
| **Natural Language Interaction** | 8.3 (75 reviews) | 7.3 (30 reviews) | 
| **Proactive Assistance** | 8.3 (76 reviews) | 7.4 (31 reviews) | 

#### Data Sourcing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Data Sourcing** | 8.5 (965 reviews) | 8.3 (145 reviews) | 
| **Exporting & Sharing Data** | 8.7 (995 reviews) | 8.4 (149 reviews) | 
| **Multi-Device Data Visualization** | 8.3 (897 reviews) | 8.3 (142 reviews) | 
| **Interactive Dashboards** | 8.7 (1026 reviews) | 8.6 (156 reviews) | 
| **Data Segmentation** | 8.6 (957 reviews) | 8.5 (147 reviews) | 

#### Predictive Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Lead Scoring** | 8.4 (943 reviews) | 8.5 (147 reviews) | 
| **Opportunity Scoring** | 8.6 (957 reviews) | 8.3 (139 reviews) | 
| **Risk Analysis** | 8.1 (850 reviews) | 8.1 (124 reviews) | 
| **Live Forecasting** | 8.3 (891 reviews) | 8.2 (130 reviews) | 

#### Sales Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Live Pipeline Management** | 8.7 (981 reviews) | 8.5 (154 reviews) | 
| **Sales Gamification** | 8.1 (852 reviews) | 8.3 (131 reviews) | 
| **Account-Based Analytics** | 8.6 (975 reviews) | 8.5 (145 reviews) | 
| **Activity Tracking** | 8.8 (1044 reviews) | 8.8 (152 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 222 |
| **Zoho CRM** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (38 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (39 reviews) | Not enough data | 

#### Calling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Record Calls** | 8.5 (185 reviews) | Not enough data | 
| **Generate Location** | 8.4 (176 reviews) | Not enough data | 
| **Call Types** | 8.7 (185 reviews) | Not enough data | 
| **Click-to-Call** | 8.7 (183 reviews) | Not enough data | 
| **Auto Dialer** | 8.6 (44 reviews) | Not enough data | 

#### Contacts

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Personalization** | 8.8 (176 reviews) | Not enough data | 
| **Information Locater** | 8.7 (179 reviews) | Not enough data | 
| **Record Prospect Data** | 8.7 (181 reviews) | Not enough data | 

#### Insights

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Notes** | 9.1 (189 reviews) | Not enough data | 
| **Daily Summary** | 8.9 (182 reviews) | Not enough data | 
| **Automated Voicemails** | 8.3 (178 reviews) | Not enough data | 
| **Automated Emails** | 8.5 (188 reviews) | Not enough data | 
| **Sorts Prospects** | 8.4 (182 reviews) | Not enough data | 
| **Automated Note Taking** | 8.7 (38 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 310 |
| **Zoho CRM** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Multi-step Planning** | 9.0 (20 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (20 reviews) | Not enough data | 
| **Adaptive Learning** | 9.1 (20 reviews) | Not enough data | 
| **Decision Making** | 9.2 (20 reviews) | Not enough data | 

#### Training

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Knowledge Base** | 8.8 (255 reviews) | Not enough data | 
| **Coaching Materials** | 8.8 (247 reviews) | Not enough data | 
| **Playbook Creation** | 8.5 (207 reviews) | Not enough data | 
| **Video Record** | 8.5 (242 reviews) | Not enough data | 

#### Feedback

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Review** | 8.8 (236 reviews) | Not enough data | 
| **Scorecard** | 8.6 (232 reviews) | Not enough data | 
| **Coaching Card** | 8.6 (213 reviews) | Not enough data | 
| **Leaderboard** | 8.6 (200 reviews) | Not enough data | 
| **Real-Time Updates** | 8.8 (225 reviews) | Not enough data | 
| **Notifications** | 8.9 (226 reviews) | Not enough data | 
| **Competition** | 8.7 (198 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **AI Text Summarization** | 7.6 (70 reviews) | Not enough data | 

### Sales Enablement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 444 |
| **Zoho CRM** | 7.8/10 | 12 |

#### Agentic AI - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (33 reviews) | 6.1 (6 reviews) | 
| **Natural Language Interaction** | 8.0 (33 reviews) | 6.1 (6 reviews) | 
| **Proactive Assistance** | 8.2 (33 reviews) | 6.1 (6 reviews) | 

#### Content Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Content Import** | 8.3 (351 reviews) | 8.2 (10 reviews) | 
| **Content Creation** | 8.1 (342 reviews) | 8.0 (10 reviews) | 
| **Templates** | 8.2 (328 reviews) | 8.0 (10 reviews) | 
| **Advanced Search** | 8.5 (318 reviews) | 8.8 (10 reviews) | 
| **Content Storage** | 8.3 (335 reviews) | 8.2 (10 reviews) | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Reporting** | 8.7 (347 reviews) | 9.0 (10 reviews) | 
| **Alerts** | 8.4 (345 reviews) | 8.3 (10 reviews) | 
| **Account-Based Engagement** | 8.5 (226 reviews) | 8.3 (10 reviews) | 
| **Content Utilization** | 8.3 (351 reviews) | 8.3 (10 reviews) | 

#### Learning Management - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Sales Training ** | 8.4 (27 reviews) | Not enough data | 
| **Sales Coaching** | 8.4 (27 reviews) | Not enough data | 
| **Sales Onboarding** | 8.5 (27 reviews) | Not enough data | 

#### Revenue Enablement - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Cross-Functional Alignment** | 8.3 (26 reviews) | Not enough data | 
| **AI and Automation** | 8.3 (28 reviews) | Not enough data | 
| **End-to-End Customer Journey Insights** | 8.8 (27 reviews) | Not enough data | 

### Insurance CRM

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Zoho CRM** | N/A | N/A |

#### Relationship Management - Insurance CRM

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Renewal Management** | Not enough data | Not enough data | 
| **Client Communication Tools** | Not enough data | Not enough data | 
| **Lead Tracking** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Winbacks** | Not enough data | Not enough data | 
| **Communication History** | Not enough data | Not enough data | 
| **Activity Management** | Not enough data | Not enough data | 
| **Reputation Management** | Not enough data | Not enough data | 

#### Follow up Automation - Insurance CRM

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Automated Follow-Ups** | Not enough data | Not enough data | 
| **Marketing Campaigns** | Not enough data | Not enough data | 

#### Document Management - Insurance CRM

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Documentation handling** | Not enough data | Not enough data | 

#### Integrations & Reports - Insurance CRM

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Reporting & Analytics** | Not enough data | Not enough data | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Zoho CRM** | N/A | N/A |

#### Agentic AI - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **CRM Data Enrichment** | 10.0 (5 reviews) | Not enough data | 
| **Actionable Insights** | Not enough data | Not enough data | 
| **Risk Flagging** | Not enough data | Not enough data | 
| **Workflow Orchestration** | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | 
| **Pipeline & Deal Management** | Not enough data | Not enough data | 
| **Customer Data Capture** | 10.0 (5 reviews) | Not enough data | 

---
## Categories
**Shared Categories (8):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [CRM Software](https://www.g2.com/categories/crm)

**Unique to Agentforce Sales (formerly Salesforce Sales Cloud) (9):** [Sales Planning Software](https://www.g2.com/categories/sales-planning), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Location Intelligence Software](https://www.g2.com/categories/location-intelligence), [Field Sales Software](https://www.g2.com/categories/field-sales), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)

**Unique to Zoho CRM (7):** [Client Portal Software](https://www.g2.com/categories/client-portal), [Customer Journey Mapping Tools](https://www.g2.com/categories/customer-journey-mapping), [Quote-to-Cash Software](https://www.g2.com/categories/quote-to-cash), [Sales Gamification Software](https://www.g2.com/categories/sales-gamification), [CPQ Software](https://www.g2.com/categories/cpq), [Lead Capture Software](https://www.g2.com/categories/lead-capture), [Insurance CRM Software](https://www.g2.com/categories/insurance-crm)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Sales (formerly Salesforce Sales Cloud) | Zoho CRM | 
|---|---|---|
| **Small-Business** | 20.5% | 61.6% | 
| **Mid-Market** | 46.0% | 32.4% | 
| **Enterprise** | 33.4% | 6.0% | 

### By Industry

#### Agentforce Sales (formerly Salesforce Sales Cloud)

- **Computer Software:** 13.5%
- **Information Technology and Services:** 11.8%
- **Financial Services:** 6.8%
- **Marketing and Advertising:** 4.9%
- **Internet:** 3.2%
- **Non-Profit Organization Management:** 3.0%
- **Telecommunications:** 2.9%
- **Hospital & Health Care:** 2.6%
- **Consulting:** 2.4%
- **Education Management:** 2.4%
- **Other:** 46.5%

#### Zoho CRM

- **Information Technology and Services:** 16.1%
- **Computer Software:** 9.9%
- **Marketing and Advertising:** 8.9%
- **Financial Services:** 3.5%
- **Real Estate:** 3.5%
- **Education Management:** 3.0%
- **Retail:** 2.1%
- **Internet:** 2.1%
- **Accounting:** 2.0%
- **Management Consulting:** 1.9%
- **Other:** 47.0%

---
## Alternatives

### Alternatives to Agentforce Sales (formerly Salesforce Sales Cloud)

- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5605 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4286 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13856 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9678 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3571 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1235 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6673 reviews)
- [Membrain](https://www.g2.com/products/membrain/reviews) — 4.6/5 stars (224 reviews)
- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (300 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2045 reviews)

### Alternatives to Zoho CRM

- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13856 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1235 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9678 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1433 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (480 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14702 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3081 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2045 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1158 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.3/5 stars (574 reviews)

---
## Top Discussions

### Agentforce Sales (formerly Salesforce Sales Cloud)

- Title: [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) — 11 comments, 3 upvotes
  > **Top comment:** "Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions..."
- Title: [How can total cost of ownership (TCO) be made better using Salesforce?](https://www.g2.com/discussions/10232-how-can-total-cost-of-ownership-tco-be-made-better-using-salesforce) — 11 comments, 1 upvote
  > **Top comment:** "TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest "
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/salesforce-sales-cloud-what-are-the-features-of-crm-software) — 8 comments, 1 upvote
  > **Top comment:** " 1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,..."
- Title: [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) — 7 comments
  > **Top comment:** "unify email, social, phone, and chat support and helps manage every channel from one view"
- Title: [How do I figure out how to run report of my own sales techniques](https://www.g2.com/discussions/how-do-i-figure-out-how-to-run-report-of-my-own-sales-techniques) — 7 comments, 1 upvote
  > **Top comment:** "I would need to know about your set up and exactly what you are trying to accomplish."

### Zoho CRM

- Title: [What have you found better than ZOHO](https://www.g2.com/discussions/what-have-you-found-better-than-zoho) — 5 comments, 1 upvote
  > **Top comment:** "Zoho One, with over 45 business applications,  all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus..."
- Title: [Is Zoho CRM really free?](https://www.g2.com/discussions/is-zoho-crm-really-free) — 4 comments, 5 upvotes
  > **Top comment:** "It free in trail after that you have to pay "
- Title: [What are the key strengths of Zoho CRM in managing customer relationships compared to other CRM platforms?](https://www.g2.com/discussions/zoho-crm-what-are-the-key-strengths-of-zoho-crm-in-managing-customer-relationships-compared-to-other-crm-platf) — 3 comments, 1 upvote
  > **Top comment:** "Zoho CRM has some great strengths when it comes to managing customer relationships. First, it's highly customizable, so you can easily tweak the platform to..."
- Title: [What are the key strengths of Zoho CRM in managing customer relationships compared to other CRM platforms?](https://www.g2.com/discussions/what-are-the-key-strengths-of-zoho-crm-in-managing-customer-relationships-compared-to-other-crm-platforms) — 3 comments
  > **Top comment:** "1. Affordable 
2. Flexible and great customisation 
3. Good user friendly interface "
- Title: [can we create segmentation in this](https://www.g2.com/discussions/can-we-create-segmentation-in-this) — 3 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes Lavanya,

Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-zoho-crm)