Compare Agentforce Sales (formerly Salesforce Sales Cloud) and Zoho CRM
At a Glance
Market Segments
Mid-Market (46.0% of reviews)
Small-Business (61.7% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free
Agentforce Sales (formerly Salesforce Sales Cloud)
Star Rating
(25,767)4.4 out of 5
Market Segments
Mid-Market (46.0% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plans
Zoho CRM
Star Rating
(2,925)4.1 out of 5
Market Segments
Small-Business (61.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 5 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Agentforce Sales excels in automation and customization, with users highlighting its powerful automation features and customizable dashboards that enhance efficiency in managing sales pipelines and customer relationships. In contrast, while Zoho CRM offers high customizability, some users feel it lacks the depth of automation found in Agentforce Sales.
- Users say that Agentforce Sales provides real-time insights that significantly improve decision-making processes, making it easier to track sales performance. On the other hand, Zoho CRM is appreciated for its ease of use, but some users mention that it may not deliver the same level of actionable insights as Agentforce Sales.
- Reviewers mention that the implementation process for Agentforce Sales is quick and intuitive, with many users praising the onboarding wizard that simplifies setup. In comparison, while Zoho CRM is noted for its ease of setup, some users have reported minor configuration challenges that can slow down the initial experience.
- According to verified reviews, Agentforce Sales shines in its quality of support, with users expressing satisfaction with the assistance they receive for inquiries and onboarding. Conversely, Zoho CRM's support is seen as adequate but not as robust, with some users wishing for more comprehensive help when issues arise.
- G2 reviewers highlight that Agentforce Sales is particularly strong in opportunity and pipeline management, with users noting its effectiveness in tracking and managing sales opportunities. Zoho CRM, while also capable in this area, is sometimes viewed as less sophisticated in its pipeline management features.
- Users report that Agentforce Sales is a valuable partner in business operations, helping teams maintain close relationships with clients and streamline communication. In contrast, while Zoho CRM serves as a central hub for activities, some users feel it lacks the same level of integration and collaboration features that enhance team dynamics found in Agentforce Sales.
Pricing
Entry-Level Pricing
Agentforce Sales (formerly Salesforce Sales Cloud)
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Agentforce Sales (formerly Salesforce Sales Cloud)
Free Trial is available
Zoho CRM
Free Trial is available
Ratings
Meets Requirements
8.8
14,166
8.4
2,482
Ease of Use
8.2
18,162
8.3
2,502
Ease of Setup
7.8
9,099
8.0
1,272
Ease of Admin
7.9
4,493
8.0
1,022
Quality of Support
8.1
12,367
7.6
2,274
Has the product been a good partner in doing business?
8.4
4,458
8.0
997
Product Direction (% positive)
8.3
13,790
8.0
2,409
Features by Category
Sales Force Automation
8.8
9622
|
Verified
8.5
1658
|
Verified
8.3
6403
|
Verified
8.3
877
|
Verified
8.7
9343
|
Verified
8.2
1574
|
Verified
8.3
9554
|
Verified
8.2
1636
|
Verified
8.0
7327
|
Verified
7.8
1186
|
Verified
8.2
7626
|
Verified
8.4
671
|
Verified
8.0
6768
|
Verified
7.9
1217
|
Verified
8.1
6669
|
Verified
8.0
1209
|
Verified
8.3
7420
|
Verified
8.2
1323
|
Verified
Marketing Automation
8.0
6682
|
Verified
8.1
1348
|
Verified
8.1
7002
|
Verified
7.9
1304
|
Verified
8.5
8138
|
Verified
8.4
1544
|
Verified
7.9
5430
7.9
1129
|
Verified
Customer Support
8.3
6839
|
Verified
8.0
1202
|
Verified
8.1
6388
|
Verified
7.9
1204
|
Verified
8.2
6794
|
Verified
7.9
1236
|
Verified
8.0
5500
|
Verified
7.8
1069
|
Verified
8.2
5990
|
Verified
8.0
1113
|
Verified
Reporting & Analytics
8.5
9043
|
Verified
8.2
1514
|
Verified
8.5
9205
|
Verified
8.2
1564
|
Verified
8.2
7483
|
Verified
8.1
1055
|
Verified
Mobile & Social
7.9
5630
|
Verified
8.1
1082
|
Verified
7.8
5248
|
Verified
8.0
1092
|
Verified
7.7
6110
|
Verified
8.0
1203
|
Verified
Platform
8.5
3690
|
Verified
8.1
871
|
Verified
8.5
3695
|
Verified
8.2
843
|
Verified
8.6
3647
|
Verified
8.4
858
|
Verified
8.4
2906
|
Verified
8.1
648
|
Verified
8.5
3188
|
Verified
7.8
547
|
Verified
8.1
3207
|
Verified
8.1
718
|
Verified
8.7
3679
|
Verified
8.4
851
|
Verified
8.1
3033
8.1
661
|
Verified
Integration
8.5
2614
|
Verified
8.3
652
|
Verified
8.5
3106
|
Verified
8.1
646
|
Verified
8.5
2921
|
Verified
8.0
605
|
Verified
Generative AI
7.6
897
8.2
181
Agentic AI - CRM
8.1
291
8.0
66
8.0
254
8.3
64
8.3
271
8.1
68
8.1
239
8.0
66
8.1
243
8.2
65
8.2
265
8.3
65
8.3
260
8.3
65
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
59
Not enough data
8.3
55
Not enough data
8.4
60
Pricing
Not enough data
8.1
62
Not enough data
7.5
57
Not enough data
8.1
56
Not enough data
8.4
58
Not enough data
8.6
58
Not enough data
8.5
56
Quoting
Not enough data
8.4
58
Not enough data
8.4
52
Not enough data
8.4
53
Not enough data
8.4
55
Not enough data
8.6
52
Admin
Not enough data
8.2
89
Not enough data
7.7
83
Not enough data
8.3
86
Not enough data
8.3
83
Channels
Not enough data
8.1
57
Not enough data
7.7
52
Not enough data
8.0
49
Platform
Not enough data
8.4
89
Not enough data
8.2
85
Not enough data
8.0
77
Not enough data
8.5
88
Not enough data
8.4
90
Not enough data
8.6
20
Generative AI - cpq
Not enough data
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Competition
Not enough data
8.7
58
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.5
53
|
Verified
Not enough data
8.5
55
|
Verified
Not enough data
7.9
18
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
61
|
Verified
Not enough data
8.8
59
Not enough data
8.7
45
Platform
Not enough data
8.8
65
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
8.8
58
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
8.8
63
|
Verified
Employee Features
Not enough data
8.9
66
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
8.8
68
|
Verified
Cartography
8.7
36
Not enough data
8.4
32
Not enough data
8.6
36
Not enough data
8.4
36
Not enough data
Analysis
8.3
29
Not enough data
8.5
36
Not enough data
8.4
32
Not enough data
8.4
31
Not enough data
Reporting
8.7
30
Not enough data
8.3
25
Not enough data
8.6
23
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.6
273
8.4
72
8.8
298
8.8
73
8.8
321
8.8
73
8.7
293
8.8
73
Organization
9.0
356
8.6
74
8.8
349
8.4
73
8.8
343
8.6
73
Performance Analysis
8.4
287
Feature Not Available
8.8
311
8.6
75
Sales Analysis
8.5
285
8.4
69
8.8
303
8.4
73
Generative AI
8.5
125
8.3
27
8.5
125
8.1
27
Agentic AI - AI Sales Assistant
9.2
32
Not enough data
9.2
31
Not enough data
9.0
28
Not enough data
9.1
27
Not enough data
9.3
28
Not enough data
9.1
28
Not enough data
9.3
30
Not enough data
Integrated Workflows
8.7
522
8.7
160
8.5
511
8.8
156
8.1
466
8.3
145
8.1
460
8.2
141
8.9
525
8.9
154
8.4
468
8.8
152
8.6
481
8.5
147
Repeatability and Reportability
8.4
482
8.4
144
8.7
501
8.6
149
8.7
498
8.6
142
8.3
482
8.2
138
7.8
415
7.9
120
AI and Automation
8.5
462
8.3
146
8.4
470
8.5
145
8.3
427
8.3
139
8.0
431
8.1
133
7.8
415
7.8
125
Generative AI
7.4
269
7.5
69
Agentic AI - Sales Engagement
8.3
88
7.9
28
8.5
89
7.8
26
8.6
87
8.0
27
8.4
88
7.9
26
8.3
88
7.7
27
8.2
88
8.0
27
8.5
88
8.1
26
Call Analytics
8.7
133
Not enough data
8.6
137
Not enough data
8.7
133
Not enough data
8.9
134
Not enough data
Artificial Intelligence - Conversation Intelligence
8.7
142
Not enough data
8.7
126
Not enough data
Not enough data
Not enough data
Generative AI
8.3
60
Not enough data
Agentic AI - Conversation Intelligence
8.8
14
Not enough data
9.2
15
Not enough data
9.3
15
Not enough data
9.2
15
Not enough data
8.8
14
Not enough data
8.8
15
Not enough data
9.1
15
Not enough data
Customer Requirements
Not enough data
8.5
51
Not enough data
8.5
50
Not enough data
8.5
52
Contracts
Not enough data
8.5
50
Not enough data
8.2
47
Not enough data
8.4
50
Revenue
Not enough data
8.5
52
Not enough data
8.5
50
Not enough data
8.4
47
Platform Basics
Not enough data
8.4
98
Not enough data
8.6
93
Not enough data
8.6
97
Not enough data
8.4
89
Not enough data
8.8
57
Agentic AI - Customer Journey Mapping
Not enough data
7.2
13
Content
Not enough data
8.9
79
Not enough data
8.6
76
Not enough data
8.5
76
Not enough data
8.7
77
Not enough data
8.6
74
Collaboration
Not enough data
8.8
76
Not enough data
8.5
78
Not enough data
9.0
80
Not enough data
9.0
83
Not enough data
8.7
78
Not enough data
8.7
75
Lead Monitoring
Not enough data
9.0
42
Not enough data
8.9
42
Not enough data
8.7
42
Agentic AI - Lead Capture
Not enough data
7.2
27
Not enough data
7.2
27
Data Capture
Not enough data
8.3
42
Not enough data
8.5
42
Not enough data
8.1
42
Not enough data
8.3
42
Analytics
Not enough data
9.1
42
Not enough data
8.8
42
Customization
Not enough data
8.7
41
Not enough data
8.6
41
Not enough data
8.7
42
Not enough data
8.7
42
Revenue Sourcing and Forecasting
8.7
66
Not enough data
8.6
69
Not enough data
8.9
69
Not enough data
8.5
63
Not enough data
8.5
66
Not enough data
8.4
58
Not enough data
8.2
58
Not enough data
CRM Data Enrichment
8.1
64
Not enough data
8.4
62
Not enough data
8.2
59
Not enough data
8.2
65
Not enough data
8.5
56
Not enough data
Account Management
8.3
63
Not enough data
8.1
63
Not enough data
8.1
60
Not enough data
8.2
59
Not enough data
8.7
56
Not enough data
8.4
56
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
8.1
22
Not enough data
8.4
23
Not enough data
8.4
21
Not enough data
8.2
21
Not enough data
8.3
23
Not enough data
Territory Mapping
8.8
32
Not enough data
8.6
30
Not enough data
8.5
30
Not enough data
Route Planning
9.0
29
Not enough data
9.0
31
Not enough data
9.2
32
Not enough data
Sales Performance Management
8.3
27
Not enough data
8.4
30
Not enough data
9.0
30
Not enough data
Presentation and Forms
8.1
26
Not enough data
8.3
29
Not enough data
8.6
29
Not enough data
Integrations
8.1
157
Not enough data
8.5
158
Not enough data
8.1
158
Not enough data
8.1
157
Not enough data
8.8
160
Not enough data
Branding & Customizatio
8.1
152
Not enough data
8.2
156
Not enough data
8.3
155
Not enough data
Automatic Rules & Configurations
8.4
156
Not enough data
8.3
156
Not enough data
8.0
158
Not enough data
Agentic AI - Business Scheduling
8.4
33
Not enough data
8.4
34
Not enough data
Sales Performance Features - Sales Planning
8.5
173
Not enough data
8.5
162
Not enough data
8.5
167
Not enough data
8.6
169
Not enough data
8.7
171
Not enough data
8.8
166
Not enough data
8.2
162
Not enough data
Territory Management - Sales Planning
8.6
164
Not enough data
8.5
170
Not enough data
Quota & Capacity Management - Sales Planning
8.4
166
Not enough data
8.4
174
Not enough data
8.4
166
Not enough data
Agentic AI - Sales Planning
8.5
56
Not enough data
8.6
55
Not enough data
Agentic AI - Lead Scoring
8.0
57
6.4
12
8.3
56
6.7
13
8.0
57
6.7
12
8.2
58
6.8
12
Attribution
8.9
455
8.5
21
8.9
461
8.6
22
8.6
436
8.0
21
Discovery
8.9
465
8.6
22
8.6
455
8.3
21
8.6
432
8.3
22
Management
8.5
420
8.4
22
8.7
441
8.4
22
Platform
8.6
431
8.4
22
8.6
432
8.3
21
Agentic AI - Sales Performance Management
8.5
69
7.9
21
8.7
69
8.1
20
8.5
70
7.9
21
Incentives
8.2
433
8.2
153
|
Verified
8.4
496
8.4
160
|
Verified
8.0
430
8.0
152
|
Verified
8.6
508
8.4
161
|
Verified
Personalization
8.6
478
8.5
177
|
Verified
8.8
556
8.6
178
|
Verified
8.9
589
8.6
184
|
Verified
8.6
532
8.4
171
|
Verified
Administrative
8.7
559
8.5
169
|
Verified
8.5
522
8.5
173
|
Verified
8.4
503
8.4
161
Agentic AI - Email Tracking
8.2
62
7.7
30
8.4
60
7.5
29
8.4
60
7.6
30
8.3
62
7.0
29
8.4
61
7.0
30
8.3
60
7.4
30
8.4
63
7.6
29
Analytics
8.3
569
8.3
138
8.4
576
8.3
143
8.3
590
8.4
144
Customizations
8.7
623
8.7
148
8.5
592
8.8
145
8.6
625
8.7
146
8.4
570
8.7
142
8.4
598
8.6
147
Generative AI
7.5
289
7.6
59
Agentic AI - Sales Analytics
8.3
78
7.4
30
8.6
79
7.5
30
8.4
78
7.2
30
8.4
77
7.3
30
8.2
78
7.4
30
Data Sourcing
8.5
966
8.3
145
8.7
997
8.4
149
8.4
899
8.3
142
8.7
1028
8.6
156
8.6
959
8.5
147
Predictive Analytics
8.4
944
8.5
147
8.6
959
8.3
139
8.1
852
8.1
124
8.3
893
8.2
130
Sales Management
8.7
983
8.5
154
8.1
854
8.3
131
8.6
977
8.5
145
8.8
1046
8.8
152
Agentic AI - Outbound Call Tracking
8.6
38
Not enough data
8.6
39
Not enough data
Calling
8.5
185
Not enough data
8.4
176
Not enough data
8.7
185
Not enough data
8.7
183
Not enough data
8.6
44
Not enough data
Contacts
8.8
176
Not enough data
8.7
179
Not enough data
8.7
181
Not enough data
Insights
9.1
189
Not enough data
8.9
182
Not enough data
8.3
178
Not enough data
8.5
188
Not enough data
8.4
182
Not enough data
8.7
38
Not enough data
Agentic AI - Sales Coaching
9.0
20
Not enough data
8.9
20
Not enough data
9.1
20
Not enough data
9.2
20
Not enough data
Training
8.8
255
Not enough data
8.8
247
Not enough data
8.5
207
Not enough data
8.5
242
Not enough data
Feedback
8.8
236
Not enough data
8.6
232
Not enough data
8.6
213
Not enough data
8.6
200
Not enough data
8.8
225
Not enough data
8.9
226
Not enough data
8.7
198
Not enough data
Generative AI
7.6
70
Not enough data
Agentic AI - Sales Enablement
8.0
33
6.1
6
8.0
33
6.1
6
8.2
33
6.1
6
Content Management
8.3
351
8.2
10
8.1
342
8.0
10
8.2
328
8.0
10
8.5
318
8.8
10
8.3
335
8.2
10
Analytics
8.7
346
9.0
10
8.4
344
8.3
10
8.5
226
8.3
10
8.3
351
8.3
10
Learning Management - Sales Enablement
8.4
27
Not enough data
8.4
27
Not enough data
8.5
27
Not enough data
Revenue Enablement - Sales Enablement
8.3
26
Not enough data
8.3
28
Not enough data
8.8
27
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
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Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
10.0
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
10.0
6
Not enough data
Categories
Categories
Shared Categories
Agentforce Sales (formerly Salesforce Sales Cloud) and Zoho CRM are categorized as Sales Engagement, AI Sales Assistant, Sales Enablement, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, and CRM
Unique Categories
Agentforce Sales (formerly Salesforce Sales Cloud) is categorized as Sales Planning, Business Scheduling, Revenue Operations & Intelligence (RO&I), Conversation Intelligence, Location Intelligence, Field Sales, Sales Coaching, Outbound Call Tracking, and Revenue AI Platforms
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Gamification, CPQ, Lead Capture, and Insurance CRM
Reviews
Reviewers' Company Size
Agentforce Sales (formerly Salesforce Sales Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.5%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.8%
Information Technology and Services
16.1%
Computer Software
9.9%
Marketing and Advertising
8.9%
Financial Services
3.6%
Real Estate
3.4%
Other
58.1%
Alternatives
Discussions
When do you need a CRM?
11 Comments
TF
Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
MD
TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest Read more
What are the features of CRM software?
8 Comments
AP
1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,...Read more
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
What are the key strengths of Zoho CRM in managing customer relationships compared to other CRM platforms?
3 Comments
MS
Zoho CRM has some great strengths when it comes to managing customer relationships. First, it's highly customizable, so you can easily tweak the platform to...Read more
