# Interakt vs Wati Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Wati excels in user experience, with many praising its **intuitive interface** and seamless integration with tools like HubSpot. Users appreciate how easy it is to manage WhatsApp conversations, making it a preferred choice for support and sales automation.
- **Users say** that Interakt provides strong features for team collaboration, such as the ability for admins to monitor live chats and transfer conversations based on agent availability. This functionality is highlighted as a significant advantage for organizations needing to maintain customer service quality.
- **Reviewers mention** that Wati's automation capabilities, including AI-assisted templates and cohort management, significantly enhance productivity. Users find these features particularly useful for handling common customer inquiries and order updates efficiently.
- **According to verified reviews** , Interakt is noted for its ease of setting up WhatsApp campaigns, which users find straightforward. This simplicity allows teams to quickly engage with customers, although some users feel it lacks the depth of automation found in Wati.
- **G2 reviewers highlight** that while Wati has a higher overall satisfaction score, Interakt's support quality is often praised, with users appreciating the responsiveness and helpfulness of their support team, which can be crucial for businesses relying on timely assistance.
- **Users report** that Wati's recent updates and features, such as Instagram integration, keep it competitive and relevant in the market. In contrast, while Interakt has solid features, some users feel it may not be evolving as quickly to meet changing customer needs.



| | Interakt | Wati | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 67 | 493 | 
| **Largest Market Segment** | Small-Business (67.2% of reviews) | Small-Business (76.4% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us | 

---
## Top Pros & Cons

### Interakt

Pros:
- Ease of Use (6 reviews)
- Helpful (3 reviews)

Cons:
- Poor Customer Support (2 reviews)
- Adjustment Difficulties (1 reviews)

### Wati

Pros:
- Ease of Use (178 reviews)
- Automation (117 reviews)

Cons:
- Expensive (61 reviews)
- Cost (49 reviews)

---
## Ratings Comparison
| Rating | Interakt | Wati | 
|---|---|---|
  | **Meets Requirements** | 9.0 (43 reviews) | 8.9 (372 reviews) | 
  | **Ease of Use** | 8.8 (43 reviews) | 9.2 (384 reviews) | 
  | **Ease of Setup** | 9.1 (30 reviews) | 8.9 (347 reviews) | 
  | **Ease of Admin** | 9.1 (25 reviews) | 9.1 (294 reviews) | 
  | **Quality of Support** | 8.9 (43 reviews) | 8.5 (364 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (26 reviews) | 9.1 (289 reviews) | 
  | **Product Direction (% positive)** | 8.8 (39 reviews) | 9.3 (350 reviews) | 

---
## Pricing

### Interakt

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Wati

#### Entry-Level Pricing

Plan: Growth

Price: Contact Us

Description: Send WhatsApp messages to thousands of users in one click to improve reach.

Key Features:
- 5 Agents
- Blue Tick Verification & Assistance
- 1,000 Free Conversations per month

[Browse all 3 editions](https://www.g2.com/products/wati/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Interakt** | 8.1/10 | 19 |
| **Wati** | 8.5/10 | 182 |

#### Channels

| Feature | Interakt | Wati | 
|---|---|---|
| **Multi-Channel Coverage** | 8.3 (17 reviews) | Feature Not Available | 
| **Open Listening** | 8.3 (15 reviews) | Feature Not Available | 
| **Physical Media** | 7.4 (14 reviews) | Feature Not Available | 

#### Design

| Feature | Interakt | Wati | 
|---|---|---|
| **Communications Strategy Development** | 8.1 (14 reviews) | 8.7 (156 reviews) | 
| **Create Content** | 7.9 (15 reviews) | 7.9 (152 reviews) | 
| **Personalization** | 8.2 (17 reviews) | 8.7 (166 reviews) | 
| **Inbound Identification** | 7.9 (16 reviews) | 8.5 (153 reviews) | 
| **Regulatory Compliance** | 8.6 (16 reviews) | 8.7 (153 reviews) | 

#### Generative AI

| Feature | Interakt | Wati | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **Interakt** | N/A | N/A |
| **Wati** | 8.6/10 | 161 |

#### Functionality

| Feature | Interakt | Wati | 
|---|---|---|
| **Ease Of Integration** | Not enough data | 8.8 (138 reviews) | 
| **API Call Speed** | Not enough data | 8.6 (119 reviews) | 
| **Communication Varieties** | Not enough data | 8.6 (117 reviews) | 

#### Support

| Feature | Interakt | Wati | 
|---|---|---|
| **Documentation** | Not enough data | 8.6 (119 reviews) | 
| **Community Support** | Not enough data | 8.4 (115 reviews) | 
| **Professional Support** | Not enough data | 8.6 (134 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Interakt** | N/A | N/A |
| **Wati** | 8.5/10 | 194 |

#### Responses

| Feature | Interakt | Wati | 
|---|---|---|
| **Customization** | Not enough data | 8.6 (176 reviews) | 
| **Control** | Not enough data | 8.8 (169 reviews) | 
| **Route To Human** | Not enough data | 8.7 (166 reviews) | 
| **Menu bars** | Not enough data | 8.6 (159 reviews) | 
| **Drip sequences** | Not enough data | 8.5 (156 reviews) | 

#### Platform

| Feature | Interakt | Wati | 
|---|---|---|
| **Live chat** | Not enough data | 8.8 (164 reviews) | 
| **Integrations** | Not enough data | 8.8 (146 reviews) | 
| **Branding** | Not enough data | 8.4 (160 reviews) | 
| **Analytics** | Not enough data | 8.0 (163 reviews) | 
| **A/B testing** | Not enough data | Feature Not Available | 
| **Role-based access** | Not enough data | 8.7 (152 reviews) | 
| **Collection of information** | Not enough data | 8.6 (152 reviews) | 

#### Generative AI

| Feature | Interakt | Wati | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (98 reviews) | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Interakt** | N/A | N/A |
| **Wati** | 8.3/10 | 64 |

#### Conversational Platform

| Feature | Interakt | Wati | 
|---|---|---|
| **Personalization** | Not enough data | 8.5 (50 reviews) | 
| **Omnichannel** | Not enough data | 7.7 (44 reviews) | 
| **Contextual Engagement** | Not enough data | 8.3 (47 reviews) | 
| **Proactive Engagement** | Not enough data | 8.8 (55 reviews) | 

#### Support Automation

| Feature | Interakt | Wati | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.1 (44 reviews) | 
| **Seamless Escalation** | Not enough data | 8.5 (48 reviews) | 
| **Transcripts** | Not enough data | 7.9 (39 reviews) | 
| **Self-Serve Support** | Not enough data | 8.6 (48 reviews) | 

#### Generative AI

| Feature | Interakt | Wati | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Interakt** | 7.7/10 | 13 |
| **Wati** | 8.4/10 | 81 |

#### Messaging Channels

| Feature | Interakt | Wati | 
|---|---|---|
| **SMS Messaging** | 6.3 (5 reviews) | 7.4 (44 reviews) | 
| **Email** | 6.4 (7 reviews) | Feature Not Available | 
| **Voice Messaging** | 6.4 (6 reviews) | 7.1 (46 reviews) | 
| **Two way messaging** | 8.0 (9 reviews) | 9.1 (68 reviews) | 

#### Administration

| Feature | Interakt | Wati | 
|---|---|---|
| **Scheduling** | 8.5 (12 reviews) | 9.2 (67 reviews) | 
| **Triggered Notifications** | 9.5 (10 reviews) | 9.0 (64 reviews) | 
| **Segmentation** | 8.0 (11 reviews) | 8.2 (60 reviews) | 
| **Integrations** | 8.6 (11 reviews) | 8.7 (67 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Interakt** | 8.0/10 | 16 |
| **Wati** | N/A | N/A |

#### Generative AI

| Feature | Interakt | Wati | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Interakt | Wati | 
|---|---|---|
| **Pop-up Chat** | 8.2 (12 reviews) | Not enough data | 
| **Notifications** | 8.6 (13 reviews) | Not enough data | 
| **Targeted Emails** | 6.3 (9 reviews) | Not enough data | 
| **In-App Messaging** | 8.5 (11 reviews) | Not enough data | 
| **Co-Browsing** | 7.4 (7 reviews) | Not enough data | 

####  Internal Use

| Feature | Interakt | Wati | 
|---|---|---|
| **Customization ** | 7.9 (12 reviews) | Not enough data | 
| **Conversation Archiving** | 7.7 (11 reviews) | Not enough data | 
| **Lead Development** | 8.8 (12 reviews) | Not enough data | 
| **Knowledge Base** | 7.5 (10 reviews) | Not enough data | 
| **Team Inbox ** | 8.6 (12 reviews) | Not enough data | 
| **Customer Profiles** | 8.8 (14 reviews) | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Interakt** | 7.6/10 | 17 |
| **Wati** | N/A | N/A |

#### Generative AI

| Feature | Interakt | Wati | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Interakt | Wati | 
|---|---|---|
| **Knowledge Base** | 7.5 (14 reviews) | Not enough data | 
| **Searchable Articles** | 8.1 (12 reviews) | Not enough data | 
| **Community Forums** | 6.7 (12 reviews) | Not enough data | 
| **Mobile Optimization** | 7.3 (15 reviews) | Not enough data | 
| **Personalization** | 7.3 (16 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Interakt | Wati | 
|---|---|---|
| **Branding** | 7.7 (14 reviews) | Not enough data | 
| **Automation** | 8.8 (16 reviews) | Not enough data | 
| **Artificial Intelligence** | 6.8 (13 reviews) | Not enough data | 
| **Integrations** | 8.2 (15 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Interakt | Wati | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Interakt** | 6.9/10 | 6 |
| **Wati** | 8.3/10 | 70 |

#### Generative AI

| Feature | Interakt | Wati | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Process

| Feature | Interakt | Wati | 
|---|---|---|
| **Mentions** | 6.3 (5 reviews) | 8.3 (55 reviews) | 
| **Tickets** | Not enough data | 8.6 (58 reviews) | 
| **Macros** | Not enough data | 8.5 (54 reviews) | 

#### Channels

| Feature | Interakt | Wati | 
|---|---|---|
| **Email** | 5.7 (5 reviews) | Feature Not Available | 
| **Social** | 5.7 (5 reviews) | 8.4 (56 reviews) | 
| **Live Chat** | 7.8 (6 reviews) | 8.6 (60 reviews) | 
| **Phone** | 6.7 (5 reviews) | 7.7 (50 reviews) | 
| **Text** | 8.3 (5 reviews) | 8.5 (51 reviews) | 

#### Insight

| Feature | Interakt | Wati | 
|---|---|---|
| **Surveys** | Not enough data | 8.0 (49 reviews) | 
| **Reporting** | Not enough data | Feature Not Available | 
| **Visitor Activity** | Not enough data | Feature Not Available | 
| **Help Desk** | 8.0 (5 reviews) | Feature Not Available | 

### WhatsApp Marketing

| Product | Score | Reviews |
|---|---|---|
| **Interakt** | N/A | N/A |
| **Wati** | 9.1/10 | 109 |

#### WhatsApp Messaging - WhatsApp Marketing

| Feature | Interakt | Wati | 
|---|---|---|
| **Transactional Messages** | Not enough data | 9.2 (93 reviews) | 
| **Bulk WhatsApp Messaging** | Not enough data | 9.4 (99 reviews) | 
| **Conversational Messaging** | Not enough data | 9.3 (92 reviews) | 
| **Personalization** | Not enough data | 9.1 (87 reviews) | 
| **Promotional Messages** | Not enough data | 9.1 (87 reviews) | 
| **Automated Replies** | Not enough data | 9.3 (95 reviews) | 

#### WhatsApp Business Platform - WhatsApp Marketing

| Feature | Interakt | Wati | 
|---|---|---|
| **Segmentation** | Not enough data | 8.8 (86 reviews) | 
| **API Integration** | Not enough data | 9.1 (87 reviews) | 
| **WhatsApp Commerce** | Not enough data | 8.6 (79 reviews) | 
| **Analytics** | Not enough data | 8.8 (82 reviews) | 

---
## Categories
**Shared Categories (3):** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification)

**Unique to Interakt (2):** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Wati (4):** [Chatbots Software](https://www.g2.com/categories/chatbots), [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing)


---
## Reviewer Demographics

### By Company Size

| Segment | Interakt | Wati | 
|---|---|---|
| **Small-Business** | 67.2% | 76.4% | 
| **Mid-Market** | 29.7% | 21.8% | 
| **Enterprise** | 3.1% | 1.8% | 

### By Industry

#### Interakt

- **Apparel & Fashion:** 16.9%
- **Retail:** 10.8%
- **Marketing and Advertising:** 9.2%
- **Food & Beverages:** 6.2%
- **Information Technology and Services:** 6.2%
- **Consumer Goods:** 6.2%
- **Consumer Electronics:** 4.6%
- **Telecommunications:** 3.1%
- **Leisure, Travel & Tourism:** 3.1%
- **Health, Wellness and Fitness:** 3.1%
- **Other:** 30.8%

#### Wati

- **Education Management:** 10.3%
- **Information Technology and Services:** 7.1%
- **Retail:** 6.2%
- **Marketing and Advertising:** 6.0%
- **Health, Wellness and Fitness:** 5.7%
- **Computer Software:** 4.6%
- **Automotive:** 3.0%
- **Accounting:** 2.5%
- **Apparel & Fashion:** 2.5%
- **Consumer Services:** 2.5%
- **Other:** 49.5%

---
## Alternatives

### Alternatives to Interakt

- [Gallabox](https://www.g2.com/products/gallabox/reviews) — 4.6/5 stars (169 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (499 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7731 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3878 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6989 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3751 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4122 reviews)
- [respond.io](https://www.g2.com/products/respond-io/reviews) — 4.8/5 stars (505 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1907 reviews)
- [SendPulse](https://www.g2.com/products/sendpulse/reviews) — 4.6/5 stars (715 reviews)

### Alternatives to Wati

- [Gallabox](https://www.g2.com/products/gallabox/reviews) — 4.6/5 stars (169 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (525 reviews)
- [respond.io](https://www.g2.com/products/respond-io/reviews) — 4.8/5 stars (505 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (499 reviews)
- [Trengo](https://www.g2.com/products/trengo/reviews) — 4.3/5 stars (246 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3878 reviews)
- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6989 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1907 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4122 reviews)

---
## Top Discussions

### Interakt

No discussions available for this product.

### Wati

- Title: [What is WATI used for?](https://www.g2.com/discussions/what-is-wati-used-for) — 3 comments
  > **Top comment:** "Wati is  WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their..."
- Title: [Can i send custom pdf by template by providing custom link tomy customer?](https://www.g2.com/discussions/can-i-send-custom-pdf-by-template-by-providing-custom-link-tomy-customer) — 2 comments, 2 upvotes
  > **Top comment:** "Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF..."
- Title: [How to include pictures as a button option?](https://www.g2.com/discussions/how-to-include-pictures-as-a-button-option) — 1 comment, 2 upvotes
  > **Top comment:** "Pictures cannot be added as buttons. 
However, you can have messages with pictures and regular text buttons."
- Title: [What is the best way to generate leads with WATI, Can you please provide various case study?](https://www.g2.com/discussions/what-is-the-best-way-to-generate-leads-with-wati-can-you-please-provide-various-case-study) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [How do I reply a messaje from a customer quoting the message sent by the client?](https://www.g2.com/discussions/how-do-i-reply-a-messaje-from-a-customer-quoting-the-message-sent-by-the-client) — 1 comment
  > **Top comment:** "At the moment, WhatsApp API does not support this. 

However, we're working on an arrangement within WATI that will allow you to show the original message..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/haptik-interakt-vs-wati)