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# Coastal vs Salesforce Customer Success Comparison - What are their main differences?

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CoastalSalesforce Customer Success[+ Add Product](#)

Reviews

**Coastal** [

5/5(184)

](https://www.g2.com/products/coastal/reviews#reviews)

**Salesforce Customer Success** [

4.3/5(568)

](https://www.g2.com/products/salesforce-customer-success/reviews#reviews)

Pricing

**Coastal**
No pricing available

**Salesforce Customer Success**
 **Free** · Standard Success Plan

**Pricing Insights**
from reviews

Pros & Cons

**Coastal**
[
Helpful (6)
](https://www.g2.com/products/coastal/reviews?filters%5Bsentiment_snippet%5D=1442716&qs=pros-and-cons#reviews)[
Support Responsiveness (6)
](https://www.g2.com/products/coastal/reviews?filters%5Bsentiment_snippet%5D=1442549&qs=pros-and-cons#reviews)[
Expensive (3)
](https://www.g2.com/products/coastal/reviews?filters%5Bsentiment_snippet%5D=1442777&qs=pros-and-cons#reviews)[
Expensive Pricing (3)
](https://www.g2.com/products/coastal/reviews?filters%5Bsentiment_snippet%5D=1442562&qs=pros-and-cons#reviews)

**Salesforce Customer Success**
[
Helpful (42)
](https://www.g2.com/products/salesforce-customer-success/reviews?filters%5Bsentiment_snippet%5D=1614215&qs=pros-and-cons#reviews)[
Customer Support (37)
](https://www.g2.com/products/salesforce-customer-success/reviews?filters%5Bsentiment_snippet%5D=1614145&qs=pros-and-cons#reviews)[
Poor Customer Support (29)
](https://www.g2.com/products/salesforce-customer-success/reviews?filters%5Bsentiment_snippet%5D=1614124&qs=pros-and-cons#reviews)[
Expensive (27)
](https://www.g2.com/products/salesforce-customer-success/reviews?filters%5Bsentiment_snippet%5D=1614002&qs=pros-and-cons#reviews)

Screenshots

**Coastal**
No screenshot available

**Salesforce Customer Success**
 ![Salesforce Customer Success screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1343171/image-_2_.png)

Ratings

Quality of Work

**Coastal**

9.9

9.9150

**Salesforce Customer Success**

8.8

8.8468

Responsiveness

**Coastal**

9.9

9.9150

**Salesforce Customer Success**

8.8

8.8462

Expertise of Team

**Coastal**

9.9

9.9151

**Salesforce Customer Success**

8.8

8.8467

Execution Ability

**Coastal**

9.9

9.9148

**Salesforce Customer Success**

8.8

8.8461

Communication Skills

**Coastal**

9.8

9.8151

**Salesforce Customer Success**

8.9

8.9459

Professionalism

**Coastal**

10.0

10.0151

**Salesforce Customer Success**

9.2

9.2467

Has the product been a good partner in doing business?

**Coastal**

9.9

9.9165

**Salesforce Customer Success**

9.1

9.1133

Features

Show 5 feature categories with incomplete data

Professional Services[Hide 16 FeaturesShow 16 Features](javascript:void(0);)

Not enough data

Not enough data

Planning

Needs Assessment

Not enough data

Not enough data

Resource Allocation

Not enough data

Not enough data

Stayed within Budget

Not enough data

Not enough data

Statement of Work

Not enough data

Not enough data

Best Practices

Not enough data

Not enough data

Delivery

Technical Expertise

Not enough data

Not enough data

Met Deadlines

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Project Updates

Not enough data

Not enough data

Scope Management

Not enough data

Not enough data

Roll-out

Not enough data

Not enough data

Support

Go Live Support

Not enough data

Not enough data

Documentation

Not enough data

Not enough data

Training 

Not enough data

Not enough data

Metrics

Not enough data

Not enough data

Admin Services

Not enough data

Not enough data

Other Services[Hide 11 FeaturesShow 11 Features](javascript:void(0);)

Not enough data

Not enough data

Planning

Needs Assessment

Not enough data

Not enough data

Resource Allocation

Not enough data

Not enough data

Stayed within Budget

Not enough data

Not enough data

Statement of Work

Not enough data

Not enough data

Best Practices

Not enough data

Not enough data

Delivery

Technical Expertise

Not enough data

Not enough data

Met Deadlines

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Project Updates

Not enough data

Not enough data

Scope Management

Not enough data

Not enough data

Roll-out

Not enough data

Not enough data

Business Services[Hide 11 FeaturesShow 11 Features](javascript:void(0);)

Not enough data

Not enough data

Planning

Needs Assessment

Not enough data

Not enough data

Resource Allocation

Not enough data

Not enough data

Stayed within Budget

Not enough data

Not enough data

Statement of Work

Not enough data

Not enough data

Best Practices

Not enough data

Not enough data

Delivery

Technical Expertise

Not enough data

Not enough data

Met Deadlines

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Project Updates

Not enough data

Not enough data

Scope Management

Not enough data

Not enough data

Roll-out

Not enough data

Not enough data

Ecosystem Service Providers[Hide 16 FeaturesShow 16 Features](javascript:void(0);)

Not enough data

Not enough data

Planning

Needs Assessment

Not enough data

Not enough data

Resource Allocation

Not enough data

Not enough data

Stayed within Budget

Not enough data

Not enough data

Statement of Work

Not enough data

Not enough data

Best Practices

Not enough data

Not enough data

Delivery

Technical Expertise

Not enough data

Not enough data

Met Deadlines

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Project Updates

Not enough data

Not enough data

Scope Management

Not enough data

Not enough data

Roll-out

Not enough data

Not enough data

Support

Go Live Support

Not enough data

Not enough data

Documentation

Not enough data

Not enough data

Training 

Not enough data

Not enough data

Metrics

Not enough data

Not enough data

Admin Services

Not enough data

Not enough data

B2B Services[Hide 4 FeaturesShow 4 Features](javascript:void(0);)

Not enough data

Not enough data

Team Quality

Change Management Skills

Not enough data

Not enough data

Executive Presence

Not enough data

Not enough data

Vertical Expertise

Not enough data

Not enough data

Technology Partnerships

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Coastal](https://images.g2crowd.com/uploads/product/hd_favicon/c5d9d389bd1bdf8257c31ebafad6f02b/coastal.svg "Coastal")](https://www.g2.com/products/coastal/reviews)

Coastal

Small-Business(50 or fewer emp.)

31.5%

Mid-Market(51-1000 emp.)

48.9%

Enterprise(\> 1000 emp.)

19.6%

[![Salesforce Customer Success](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/salesforce-customer-success.svg "Salesforce Customer Success")](https://www.g2.com/products/salesforce-customer-success/reviews)

Salesforce Customer Success

Small-Business(50 or fewer emp.)

26.4%

Mid-Market(51-1000 emp.)

43.4%

Enterprise(\> 1000 emp.)

30.2%

Small-Business

(50 or fewer emp.)

31.5%

26.4%

Mid-Market

(51-1000 emp.)

48.9%

43.4%

Enterprise

(\> 1000 emp.)

19.6%

30.2%

Reviewers' Industry

[![Coastal](https://images.g2crowd.com/uploads/product/hd_favicon/c5d9d389bd1bdf8257c31ebafad6f02b/coastal.svg "Coastal")](https://www.g2.com/products/coastal/reviews)
Coastal

Non-Profit Organization Management

15.8%

Information Technology and Services

7.1%

Hospital & Health Care

7.1%

Computer Software

4.9%

Higher Education

4.3%

Other

60.9%

[![Salesforce Customer Success](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/salesforce-customer-success.svg "Salesforce Customer Success")](https://www.g2.com/products/salesforce-customer-success/reviews)
Salesforce Customer Success

Financial Services

10.4%

Information Technology and Services

9.2%

Manufacturing

6.9%

Computer Software

5.9%

Consulting

5.7%

Other

61.8%

Alternatives

**Coastal Alternatives**

 ![Magna5](https://images.g2crowd.com/uploads/product/hd_favicon/9916e4f5d3fba53b16f9c26f02e6f6dd/magna5.svg "Magna5")

[
Magna5
](/products/magna5/reviews)

 ![ATG Consulting, a Cognizant Company](https://images.g2crowd.com/uploads/product/hd_favicon/1539720491/atg-consulting.svg "ATG Consulting, a Cognizant Company")

[
ATG Consulting, a Cognizant...
](/products/atg-consulting-a-cognizant-company/reviews)

 ![Simplus](https://images.g2crowd.com/uploads/product/hd_favicon/1487566194/simplus.png "Simplus")

[
Simplus
](/products/simplus/reviews)

 ![Accenture](https://images.g2crowd.com/uploads/product/hd_favicon/1487565548/accenture.svg "Accenture")

[
Accenture
](/products/accenture/reviews)

**Salesforce Customer Success Alternatives**

 ![SmartBug Media](https://images.g2crowd.com/uploads/product/hd_favicon/18fa5810403f87cbea20de717121e9e8/smartbug.svg "SmartBug Media")

[
SmartBug Media
](/products/smartbug/reviews)

 ![Skydog Ops](https://images.g2crowd.com/uploads/product/hd_favicon/4e12862d9cb0f8b3ff2dffa63088862b/skydog-ops.svg "Skydog Ops")

[
Skydog Ops
](/products/skydog-ops/reviews)

 ![Accenture](https://images.g2crowd.com/uploads/product/hd_favicon/1487565548/accenture.svg "Accenture")

[
Accenture
](/products/accenture/reviews)

 ![Lean Layer](https://images.g2crowd.com/uploads/product/hd_favicon/8782d8c7de035a8db554667f279a7077/lean-layer.svg "Lean Layer")

[
Lean Layer
](/products/lean-layer/reviews)