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At a Glance
Market Segments
Small-Business (81.5% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
Starting at $24.00 1 User Per Month
$0.00
Gmelius
Star Rating
(776)4.4 out of 5
Market Segments
Small-Business (81.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $24.00 1 User Per Month
Browse all 2 pricing plansZoho Desk
Star Rating
(7,139)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho Desk excels in its ticket creation user experience, scoring an impressive 8.7, while Gmelius matches this score but is noted for its superior response automation at 9.0, making it a better choice for teams focused on efficiency.
- Reviewers mention that Gmelius shines in SLA management with a score of 9.2, which is significantly higher than Zoho Desk's 8.3, indicating that Gmelius may be more effective for businesses that require strict adherence to service level agreements.
- G2 users highlight that Gmelius offers a more robust ticket collaboration feature, scoring 9.0 compared to Zoho Desk's 8.6, suggesting that teams using Gmelius may find it easier to work together on customer issues.
- Users on G2 report that Zoho Desk's customer and contacts database is rated at 8.4, while Gmelius outperforms with a score of 8.9, indicating that Gmelius may provide a more comprehensive view of customer interactions.
- Reviewers mention that Gmelius has a more effective integration with Gmail, scoring 9.2, which is crucial for teams heavily reliant on email communication, whereas Zoho Desk's integration options are rated lower at 7.2.
- Users say that while both platforms have similar overall star ratings of 4.4, Gmelius is favored for its quality of support, scoring 8.7 compared to Zoho Desk's 8.3, suggesting that Gmelius may provide a better support experience for users.
Pricing
Entry-Level Pricing
Gmelius
Growth
Starting at $24.00
1 User Per Month
- Unlimited Shared Inboxes & AI Assistants
- Workflow automation rules
- Outreach automation suite
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Gmelius
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.5
568
8.7
5,670
Ease of Use
8.3
575
8.5
5,748
Ease of Setup
8.1
251
8.1
5,023
Ease of Admin
8.3
246
8.3
4,730
Quality of Support
8.7
496
8.3
5,100
Has the product been a good partner in doing business?
8.5
237
8.4
4,271
Product Direction (% positive)
8.6
537
8.9
5,436
Features by Category
Ticket and Case Management
8.7
75
|
Verified
8.6
3321
|
Verified
8.6
78
|
Verified
8.5
3290
|
Verified
8.8
86
|
Verified
8.3
3066
|
Verified
9.0
74
|
Verified
8.3
2915
|
Verified
9.2
53
|
Verified
8.2
2629
|
Verified
9.0
76
|
Verified
8.4
2907
|
Verified
9.0
79
|
Verified
8.5
2912
|
Verified
8.9
55
|
Verified
8.3
2501
|
Verified
Generative AI
Not enough data
7.4
960
Not enough data
7.4
949
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
355
Communication Channels
8.8
62
|
Verified
8.3
2853
|
Verified
8.9
77
|
Verified
8.6
3072
|
Verified
8.8
62
|
Verified
8.2
2385
|
Verified
Feature Not Available
8.0
2145
|
Verified
Feature Not Available
7.8
1907
|
Verified
Platform
6.9
66
|
Verified
8.1
2277
|
Verified
7.6
84
|
Verified
8.2
2728
|
Verified
8.4
104
|
Verified
8.4
2825
|
Verified
8.7
75
|
Verified
8.1
2243
|
Verified
8.1
72
|
Verified
8.2
2786
|
Verified
7.9
94
|
Verified
8.4
2943
|
Verified
Administration
Not enough data
8.2
341
Not enough data
8.2
340
Not enough data
8.4
344
Knowledge Management
Not enough data
8.6
322
Not enough data
8.2
315
Not enough data
8.2
322
Compliance
Not enough data
8.4
336
Not enough data
8.3
333
Not enough data
8.2
335
Not enough data
8.1
333
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
335
Not enough data
8.1
329
Not enough data
8.4
334
Not enough data
8.4
331
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
312
Generative AI
Not enough data
7.6
248
Setup
8.5
94
Not enough data
8.7
90
Not enough data
Feature Not Available
Not enough data
8.5
104
Not enough data
Management
8.4
88
Not enough data
8.4
66
Not enough data
8.7
76
Not enough data
Generative AI
6.7
10
Not enough data
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.2
569
Not enough data
8.0
555
Not enough data
7.3
548
Design
Not enough data
7.9
545
Not enough data
7.7
554
Not enough data
8.1
550
Not enough data
8.1
545
Not enough data
8.1
531
Generative AI
Not enough data
7.5
427
Not enough data
7.5
420
Usability
Not enough data
8.3
445
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
430
Not enough data
8.2
415
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Sorting & Filtering
8.2
109
Not enough data
8.4
145
Not enough data
7.9
107
Not enough data
8.0
120
Not enough data
Integrations
Feature Not Available
Not enough data
9.2
175
Not enough data
Feature Not Available
Not enough data
Time Management
8.6
138
Not enough data
8.4
136
Not enough data
7.9
97
Not enough data
Generative AI
6.2
22
Not enough data
6.1
22
Not enough data
6.3
22
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9
176
Not enough data
8.0
178
Not enough data
7.8
177
Communication
Not enough data
8.8
718
|
Verified
Not enough data
8.7
758
|
Verified
Not enough data
8.6
659
Not enough data
8.6
632
|
Verified
Not enough data
8.3
356
Internal Use
7.6
84
|
Verified
8.2
2728
|
Verified
Not enough data
8.5
361
Not enough data
8.4
456
Not enough data
8.7
712
|
Verified
Not enough data
8.7
692
|
Verified
Not enough data
8.6
708
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
Not enough data
8.5
1508
Not enough data
8.4
1469
Not enough data
8.1
1275
Not enough data
8.1
770
Not enough data
8.2
815
Self-Service Platform
Not enough data
8.3
838
Not enough data
8.3
815
Not enough data
7.8
725
Not enough data
8.2
761
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
81
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
490
Not enough data
9.0(won by default)
634
Not enough data
8.5(won by default)
487
Channels
Not enough data
9.0(won by default)
624
Not enough data
8.5(won by default)
543
Not enough data
8.7(won by default)
514
Not enough data
8.6(won by default)
457
Not enough data
8.8(won by default)
482
Insight
Not enough data
8.7(won by default)
493
Not enough data
8.9(won by default)
545
Not enough data
8.8(won by default)
515
Not enough data
9.0(won by default)
589
Generative AI
Not enough data
7.6
184
Not enough data
7.7
183
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Categories
Categories
Shared Categories
Gmelius and Zoho Desk are categorized as Help Desk
Unique Categories
Gmelius is categorized as Shared Inbox, Google Workspace Communication Tools, Project Management Tools, Workflow Management, and Email Management
Reviews
Reviewers' Company Size
Gmelius
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
10.8%
Information Technology and Services
8.1%
Computer Software
5.2%
Accounting
3.6%
Real Estate
3.1%
Other
69.3%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.6%
Other
60.2%
Discussions
What is the best way to use the boards in conjunction with asana? or can we import asana tasks into boards somehow?
1 Comment
EG
Hello Sophie,
The good news is that our dev team is hard at work developing key integrations, and Asana is one of them! At that point, you will be able...Read more
How can carry over links and bcc'd emails from templates?
1 Comment
LY
Hi Jessica, thank you for your question.
What you can do is create and send a campaign once and then duplicate it. This way, you could create a "campaign...Read more
Will you be updating the iOS app?
1 Comment
FB
Hi Paul,
Yes, our team is currently developing native mobile applications for both Android and iOS. The fully-native Android app will be released this...Read more
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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