# Gmelius, Tidio, Drift vs Hiver Comparison

| | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 776 | 1,905 | 1,256 | 1,283 | 
| **Largest Market Segment** | Small-Business (81.5% of reviews) | Small-Business (90.5% of reviews) | Mid-Market (51.7% of reviews) | Small-Business (66.9% of reviews) | 
| **Entry Level Price** | Starting at $24.00 1 User Per Month | Free Per Month | Starting at $2,500.00 Per Month | Free | 

---
## Top Pros & Cons

### Gmelius

Pros:
- Ease of Use (22 reviews)
- Email Management (14 reviews)

Cons:
- Email Management Issues (8 reviews)
- Missing Features (8 reviews)

### Tidio

Pros:
- Ease of Use (221 reviews)
- Helpful (179 reviews)

Cons:
- Expensive (73 reviews)
- Limited Customization (56 reviews)

### Drift

Pros:
- Ease of Use (53 reviews)
- Helpful (46 reviews)

Cons:
- Chat Management (10 reviews)
- Learning Curve (9 reviews)

### Hiver

Pros:
- Ease of Use (182 reviews)
- Team Collaboration (149 reviews)

Cons:
- Email Issues (72 reviews)
- Missing Features (47 reviews)

---
## Ratings Comparison
| Rating | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
  | **Meets Requirements** | 8.5 (568 reviews) | 9.1 (1323 reviews) | 8.7 (1019 reviews) | 9.0 (993 reviews) | 
  | **Ease of Use** | 8.3 (575 reviews) | 9.3 (1340 reviews) | 8.7 (1032 reviews) | 9.1 (1017 reviews) | 
  | **Ease of Setup** | 8.1 (251 reviews) | 9.2 (1077 reviews) | 8.4 (508 reviews) | 9.0 (593 reviews) | 
  | **Ease of Admin** | 8.3 (246 reviews) | 9.2 (964 reviews) | 8.5 (473 reviews) | 9.2 (454 reviews) | 
  | **Quality of Support** | 8.7 (496 reviews) | 9.2 (1150 reviews) | 8.8 (940 reviews) | 9.2 (921 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (237 reviews) | 9.2 (915 reviews) | 8.9 (472 reviews) | 9.2 (445 reviews) | 
  | **Product Direction (% positive)** | 8.6 (537 reviews) | 9.2 (1185 reviews) | 8.9 (997 reviews) | 9.1 (986 reviews) | 

---
## Pricing

### Gmelius

#### Entry-Level Pricing

Plan: Growth

Price: Starting at $24.00 1 User Per Month

Key Features:
- Unlimited Shared Inboxes & AI Assistants
- Workflow automation rules
- Outreach automation suite

[Browse all 2 editions](https://www.g2.com/products/gmelius/pricing)

#### Free Trial

Yes

### Tidio

#### Entry-Level Pricing

Plan: Free

Price: Free Per Month

Description: For solo entrepreneurs. Free forever. No credit card requried.

Key Features:
- 50 Handled Conversations
- Live Chat
- Help Desk

[Browse all 5 editions](https://www.g2.com/products/tidio/pricing)

#### Free Trial

Yes

### Drift

#### Entry-Level Pricing

Plan: Premium

Price: Starting at $2,500.00 Per Month

Description: For small businesses. The right amount of conversational firepower to keep your business growing.

Key Features:
- * Everything in Free, plus:
- Live Chat
- Meetings

[Browse all 3 editions](https://www.g2.com/products/drift/pricing)

#### Free Trial

Yes

### Hiver

#### Entry-Level Pricing

Plan: Free

Price: Free

Key Features:
- Multi-channel shared inboxes
- Email management
- Live chat support

[Browse all 4 editions](https://www.g2.com/products/hiver/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | 8.8/10 | 190 |
| **Tidio** | 8.3/10 | 847 |
| **Drift** | N/A | N/A |
| **Hiver** | 8.0/10 | 352 |

#### Ticket and Case Management

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Ticket creation user experience** | 8.7 (75 reviews) ✓ Verified | 8.5 (82 reviews) | Not enough data | 8.8 (212 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.6 (78 reviews) ✓ Verified | 8.4 (83 reviews) | Not enough data | 8.8 (216 reviews) ✓ Verified | 
| **Workflow** | 8.8 (86 reviews) ✓ Verified | 8.5 (85 reviews) | Not enough data | 8.6 (223 reviews) ✓ Verified | 
| **Response Automation** | 9.0 (74 reviews) ✓ Verified | 8.7 (91 reviews) | Not enough data | 8.5 (205 reviews) ✓ Verified | 
| **SLA Management** | 9.2 (53 reviews) ✓ Verified | 8.0 (69 reviews) | Not enough data | 8.2 (177 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 9.0 (76 reviews) ✓ Verified | 8.6 (79 reviews) | Not enough data | 8.3 (189 reviews) | 
| **Ticket Collaboration** | 9.0 (79 reviews) ✓ Verified | 8.4 (76 reviews) | Not enough data | 8.6 (209 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.9 (55 reviews) ✓ Verified | 8.5 (73 reviews) | Not enough data | 8.1 (112 reviews) | 

#### Generative AI

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.2 (46 reviews) | Not enough data | 7.2 (74 reviews) | 
| **AI Text Summarization** | Not enough data | 7.0 (42 reviews) | Not enough data | 7.3 (73 reviews) | 

#### Agentic AI - Help Desk

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (13 reviews) | Not enough data | 7.3 (29 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.6 (13 reviews) | Not enough data | 7.2 (29 reviews) | 
| **Proactive Assistance** | Not enough data | 7.4 (13 reviews) | Not enough data | 6.8 (28 reviews) | 

#### Communication Channels

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Customer Portal** | 8.8 (62 reviews) ✓ Verified | 8.8 (78 reviews) | Not enough data | 8.2 (160 reviews) | 
| **Email to Case** | 8.9 (77 reviews) ✓ Verified | 8.7 (78 reviews) | Not enough data | 8.9 (217 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.8 (62 reviews) ✓ Verified | 9.3 (95 reviews) | Not enough data | 8.5 (190 reviews) | 
| **Social Integration** | Feature Not Available | 8.1 (72 reviews) | Not enough data | 7.5 (109 reviews) | 
| **Voice** | Feature Not Available | 7.3 (66 reviews) | Not enough data | 7.5 (104 reviews) | 

#### Platform

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Mobile User Support** | 6.9 (66 reviews) ✓ Verified | 8.9 (104 reviews) | Not enough data | 7.5 (175 reviews) ✓ Verified | 
| **Customization ** | 7.6 (84 reviews) ✓ Verified | 8.9 (713 reviews) ✓ Verified | 8.4 (461 reviews) ✓ Verified | 7.8 (160 reviews) | 
| **User, Role, and Access Management** | 8.4 (104 reviews) ✓ Verified | 9.1 (108 reviews) | Not enough data | 8.8 (214 reviews) ✓ Verified | 
| **Integration** | 8.7 (75 reviews) ✓ Verified | 8.7 (108 reviews) | Not enough data | 8.2 (175 reviews) ✓ Verified | 
| **Reporting** | 8.1 (72 reviews) ✓ Verified | 8.1 (93 reviews) | Not enough data | 8.2 (193 reviews) ✓ Verified | 
| **Dashboards** | 7.9 (94 reviews) ✓ Verified | 8.9 (105 reviews) | Not enough data | 8.4 (207 reviews) ✓ Verified | 

### AI Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Tidio** | 8.1/10 | 128 |
| **Drift** | N/A | N/A |
| **Hiver** | N/A | N/A |

#### Core Conversational Capabilities - AI Chatbots

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Controlled LLM Response Generation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Context Maintenance Within Sessions** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Understanding & Intent Inference** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Data

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Reliability** | Not enough data | 8.6 (106 reviews) | Not enough data | Not enough data | 
| **Data Security** | Not enough data | 8.6 (104 reviews) | Not enough data | Not enough data | 

#### Interaction

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Complex Query Handling** | Not enough data | 8.3 (104 reviews) | Not enough data | Not enough data | 
| **Natural Conversation** | Not enough data | 8.4 (108 reviews) | Not enough data | Not enough data | 
| **Understanding** | Not enough data | 8.3 (103 reviews) | Not enough data | Not enough data | 
| **Context Management** | Not enough data | 8.3 (104 reviews) | Not enough data | Not enough data | 
| **Customizability** | Not enough data | 8.2 (105 reviews) | Not enough data | Not enough data | 

#### Task & Flow Management - AI Chatbots

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Scripted Dialogue & Decision Tree Support** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Fallback Responses for Unknown Queries** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Learning

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **User Interaction Learning** | Not enough data | 8.2 (102 reviews) | Not enough data | Not enough data | 
| **Error Learning** | Not enough data | 7.9 (101 reviews) | Not enough data | Not enough data | 

#### Deployment & Embedding - AI Chatbots

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **API Access for Business System Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Web Widget & SDK Embedding** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Content Generation

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Creativity** | Not enough data | 8.3 (99 reviews) | Not enough data | Not enough data | 
| **Content Accuracy** | Not enough data | 8.3 (100 reviews) | Not enough data | Not enough data | 

#### Admin & Configuration - AI Chatbots

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **No-Code Conversation Design** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### System

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **API Flexibility** | Not enough data | 8.1 (96 reviews) | Not enough data | Not enough data | 
| **Update Frequency and Utility** | Not enough data | 8.2 (97 reviews) | Not enough data | Not enough data | 
| **Cross-Platform Compatibility	** | Not enough data | 8.0 (96 reviews) | Not enough data | Not enough data | 
| **Software Integration** | Not enough data | 8.2 (99 reviews) | Not enough data | Not enough data | 

#### Agentic AI - AI Chatbots

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (12 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | 7.8 (12 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.9 (13 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | 7.5 (14 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | 7.6 (14 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | 7.4 (14 reviews) | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | 7.9 (14 reviews) | Not enough data | Not enough data | 

#### Monitoring & Improvement - AI Chatbots

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Feedback-Driven Response Optimization** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Reliability & Safety - AI Chatbots

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Guardrails & Content Controls** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Tidio** | 8.1/10 | 94 |
| **Drift** | 8.3/10 | 326 |
| **Hiver** | N/A | N/A |

#### Messenger

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Sequencing** | Not enough data | 8.5 (84 reviews) | 8.5 (204 reviews) ✓ Verified | Not enough data | 
| **AI** | Not enough data | 8.3 (88 reviews) | 8.2 (201 reviews) ✓ Verified | Not enough data | 
| **Live Chat** | Not enough data | 9.2 (86 reviews) | 9.1 (273 reviews) ✓ Verified | Not enough data | 
| **Customization Interface** | Not enough data | 8.8 (84 reviews) | 8.5 (250 reviews) ✓ Verified | Not enough data | 

#### Channels

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Social Media** | Not enough data | 8.2 (82 reviews) | 7.9 (116 reviews) ✓ Verified | Not enough data | 
| **Website** | Not enough data | 9.0 (83 reviews) | 8.9 (250 reviews) ✓ Verified | Not enough data | 
| **Text Message (SMS)** | Not enough data | 8.0 (78 reviews) | 7.7 (91 reviews) ✓ Verified | Not enough data | 
| **Voice Assistants** | Not enough data | 7.7 (74 reviews) | 7.6 (81 reviews) ✓ Verified | Not enough data | 
| **Other** | Not enough data | 7.9 (78 reviews) | 7.8 (90 reviews) ✓ Verified | Not enough data | 

#### Customers

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Targeting** | Not enough data | 8.6 (80 reviews) | 8.6 (225 reviews) ✓ Verified | Not enough data | 
| **Profiles** | Not enough data | 8.5 (81 reviews) | 8.4 (202 reviews) ✓ Verified | Not enough data | 
| **Analytics** | Not enough data | 8.8 (79 reviews) | 8.1 (241 reviews) ✓ Verified | Not enough data | 
| **Lead Gathering** | Not enough data | 8.8 (81 reviews) | 8.7 (242 reviews) ✓ Verified | Not enough data | 
| **Sales Conversion** | Not enough data | 8.8 (81 reviews) | 8.5 (246 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (7 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | 7.1 (7 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.4 (7 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | 7.1 (7 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | 7.4 (7 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | 7.1 (7 reviews) | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | 7.1 (7 reviews) | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Tidio** | N/A | N/A |
| **Drift** | 8.0/10 | 358 |
| **Hiver** | N/A | N/A |

#### Lead Facilitation

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Not enough data | 8.9 (315 reviews) ✓ Verified | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 8.2 (309 reviews) ✓ Verified | Not enough data | 
| **Lead Follow-up** | Not enough data | Not enough data | 8.2 (288 reviews) ✓ Verified | Not enough data | 
| **Meeting Scheduling ** | Not enough data | Not enough data | 8.7 (305 reviews) ✓ Verified | Not enough data | 

#### Organization

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Not enough data | 8.0 (265 reviews) ✓ Verified | Not enough data | 
| **Data Entry** | Not enough data | Not enough data | 8.0 (269 reviews) ✓ Verified | Not enough data | 
| **Integrations / APIs** | Not enough data | Not enough data | 8.3 (278 reviews) ✓ Verified | Not enough data | 

#### Performance Analysis

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Coaching ** | Not enough data | Not enough data | 7.8 (241 reviews) ✓ Verified | Not enough data | 
| **Peformance Tracking** | Not enough data | Not enough data | 8.0 (261 reviews) ✓ Verified | Not enough data | 

#### Sales Analysis

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **ROI Forecasting ** | Not enough data | Not enough data | 7.5 (215 reviews) ✓ Verified | Not enough data | 
| **Sales Forecasting ** | Not enough data | Not enough data | 7.7 (221 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.5 (87 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.6 (85 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Tidio** | N/A | N/A |
| **Drift** | N/A | N/A |
| **Hiver** | N/A | N/A |

#### User Analysis

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Survey Implementation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Data Analysis** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### User Support

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **User Segmentation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Behavior-responsive Messaging** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Walkthrough Type

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Audio-visual Walkthroughs** | Not enough data | Feature Not Available | Not enough data | Not enough data | 
| **Text Bubble Walkthroughs** | Not enough data | Feature Not Available | Not enough data | Not enough data | 

#### Platform Basics - Digital Adoption Platform

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Communications** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Analytics - Digital Adoption Platform

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Analytics** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Functions - Digital Adoption Platform

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Customer self-service** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **In-app guidance** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Digital Adoption Platform

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Workflow Management

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | 8.3/10 | 118 |
| **Tidio** | N/A | N/A |
| **Drift** | N/A | N/A |
| **Hiver** | N/A | N/A |

#### Setup

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Activities** | 8.5 (94 reviews) | Not enough data | Not enough data | Not enough data | 
| **Flows** | 8.7 (90 reviews) | Not enough data | Not enough data | Not enough data | 
| **Dependencies** | Feature Not Available | Not enough data | Not enough data | Not enough data | 
| **Notifications** | 8.5 (104 reviews) | Not enough data | Not enough data | Not enough data | 

#### Management

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Updates** | 8.4 (88 reviews) | Not enough data | Not enough data | Not enough data | 
| **Audit Trail** | 8.4 (66 reviews) | Not enough data | Not enough data | Not enough data | 
| **Integration** | 8.7 (76 reviews) | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **AI Text Generation** | 6.7 (10 reviews) | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Workflow Management

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Tidio** | 8.1/10 | 61 |
| **Drift** | N/A | N/A |
| **Hiver** | 7.6/10 | 152 |

#### Channels

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.2 (55 reviews) | Not enough data | 7.9 (149 reviews) | 
| **Open Listening** | Not enough data | 8.2 (54 reviews) | Not enough data | 7.6 (143 reviews) | 
| **Physical Media** | Not enough data | Feature Not Available | Not enough data | 6.7 (141 reviews) | 

#### Design

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Communications Strategy Development** | Not enough data | 8.4 (53 reviews) | Not enough data | 7.9 (142 reviews) | 
| **Create Content** | Not enough data | 7.6 (54 reviews) | Not enough data | 7.3 (142 reviews) | 
| **Personalization** | Not enough data | 8.0 (54 reviews) | Not enough data | 8.0 (144 reviews) | 
| **Inbound Identification** | Not enough data | 8.2 (53 reviews) | Not enough data | 8.2 (144 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.3 (53 reviews) | Not enough data | 7.8 (141 reviews) | 

#### Generative AI

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (35 reviews) | Not enough data | 7.1 (107 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (34 reviews) | Not enough data | 7.1 (105 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Tidio** | N/A | N/A |
| **Drift** | N/A | N/A |
| **Hiver** | N/A | N/A |

#### Usability

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Supporting Documents** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Two-Way Communication** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Reporting

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | 8.4/10 | 286 |
| **Tidio** | 8.5/10 | 23 |
| **Drift** | N/A | N/A |
| **Hiver** | 8.4/10 | 621 |

#### Productivity Tools

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Notes** | 8.5 (242 reviews) | 8.0 (18 reviews) | Not enough data | 8.9 (571 reviews) | 
| **Internal Discussion** | 8.3 (216 reviews) | 8.2 (18 reviews) | Not enough data | 8.7 (544 reviews) | 
| **Assignments and Tasks** | 8.6 (246 reviews) | 8.6 (18 reviews) | Not enough data | 9.2 (574 reviews) | 
| **Workflows** | 8.3 (199 reviews) | 8.6 (19 reviews) | Not enough data | 8.7 (502 reviews) | 
| **Templates** | 8.5 (217 reviews) | 9.1 (18 reviews) | Not enough data | 8.7 (529 reviews) | 
| **Integrations** | 8.3 (171 reviews) | 8.1 (19 reviews) | Not enough data | 8.2 (445 reviews) | 
| **Tagging System** | 8.4 (230 reviews) | 8.6 (17 reviews) | Not enough data | 9.1 (557 reviews) | 

#### Analytics

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Trends** | 7.8 (132 reviews) | 9.2 (16 reviews) | Not enough data | 8.0 (432 reviews) | 
| **Performance Tracking** | 8.1 (154 reviews) | 9.1 (17 reviews) | Not enough data | 8.3 (463 reviews) | 
| **Email Tracking** | 8.7 (230 reviews) | 8.3 (18 reviews) | Not enough data | 8.8 (499 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.7 (5 reviews) | Not enough data | 7.2 (24 reviews) | 
| **Decision Making** | Not enough data | 8.0 (5 reviews) | Not enough data | 7.2 (24 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Tidio** | 8.5/10 | 13 |
| **Drift** | N/A | N/A |
| **Hiver** | N/A | N/A |

#### Responses

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Personalization** | Not enough data | 7.9 (12 reviews) | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | 8.5 (12 reviews) | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | 8.5 (12 reviews) | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Sales Follow-Up** | Not enough data | 8.8 (8 reviews) | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | 8.1 (8 reviews) | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | 7.7 (8 reviews) | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | 7.9 (8 reviews) | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | 7.9 (8 reviews) | Not enough data | Not enough data | 

#### Platform

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Conversation Editor** | Not enough data | 8.6 (12 reviews) | Not enough data | Not enough data | 
| **Integration** | Not enough data | 7.6 (12 reviews) | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | 7.8 (12 reviews) | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Independent Decision Making** | Not enough data | 8.1 (8 reviews) | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | 8.8 (8 reviews) | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | 7.5 (8 reviews) | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | 8.5 (8 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (9 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.8 (9 reviews) | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Tidio** | 8.7/10 | 560 |
| **Drift** | 8.2/10 | 332 |
| **Hiver** | N/A | N/A |

#### Responses

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Customization** | Not enough data | 8.7 (495 reviews) | 8.2 (280 reviews) | Not enough data | 
| **Control** | Not enough data | 8.8 (486 reviews) | 8.3 (268 reviews) | Not enough data | 
| **Route To Human** | Not enough data | 8.8 (486 reviews) | 8.4 (303 reviews) | Not enough data | 
| **Menu bars** | Not enough data | 8.7 (469 reviews) | 8.1 (273 reviews) | Not enough data | 
| **Drip sequences** | Not enough data | 8.7 (426 reviews) | 8.0 (228 reviews) | Not enough data | 

#### Platform

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Live chat** | Not enough data | 9.3 (507 reviews) | 8.9 (309 reviews) | Not enough data | 
| **Integrations** | Not enough data | 8.8 (456 reviews) | 8.4 (291 reviews) | Not enough data | 
| **Branding** | Not enough data | 8.6 (455 reviews) | 8.4 (275 reviews) | Not enough data | 
| **Analytics** | Not enough data | 8.7 (453 reviews) | 8.1 (281 reviews) | Not enough data | 
| **A/B testing** | Not enough data | 8.3 (351 reviews) | 7.9 (240 reviews) | Not enough data | 
| **Role-based access** | Not enough data | 8.7 (404 reviews) | 8.4 (261 reviews) | Not enough data | 
| **Collection of information** | Not enough data | 8.9 (466 reviews) | 8.2 (286 reviews) | Not enough data | 

#### Generative AI

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (127 reviews) | 7.7 (84 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.1 (124 reviews) | 7.7 (82 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Tidio** | 8.3/10 | 132 |
| **Drift** | 8.4/10 | 198 |
| **Hiver** | 7.3/10 | 5 |

#### Conversational Platform

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Personalization** | Not enough data | 8.4 (124 reviews) | 8.6 (167 reviews) | Not enough data | 
| **Omnichannel** | Not enough data | 8.2 (117 reviews) | 8.4 (117 reviews) | Not enough data | 
| **Contextual Engagement** | Not enough data | 8.2 (118 reviews) | 8.7 (128 reviews) | Not enough data | 
| **Proactive Engagement** | Not enough data | 8.5 (120 reviews) | 8.6 (92 reviews) | Not enough data | 

#### Support Automation

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Intelligent Routing** | Not enough data | 8.4 (113 reviews) | Feature Not Available | Not enough data | 
| **Seamless Escalation** | Not enough data | 8.3 (110 reviews) | 8.4 (147 reviews) | Not enough data | 
| **Transcripts** | Not enough data | 8.5 (110 reviews) | 8.7 (138 reviews) | Not enough data | 
| **Self-Serve Support** | Not enough data | 8.4 (116 reviews) | 8.4 (92 reviews) | 7.3 (5 reviews) | 

#### Generative AI

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.1 (71 reviews) | 7.9 (31 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.2 (69 reviews) | 7.7 (31 reviews) | Not enough data | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | 7.7/10 | 188 |
| **Tidio** | N/A | N/A |
| **Drift** | N/A | N/A |
| **Hiver** | 7.8/10 | 411 |

#### Sorting & Filtering

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Attachment Search** | 8.2 (109 reviews) | Not enough data | Not enough data | 8.1 (350 reviews) | 
| **Tags** | 8.4 (145 reviews) | Not enough data | Not enough data | 8.8 (385 reviews) | 
| **AI Sorting** | 7.9 (107 reviews) | Not enough data | Not enough data | 7.5 (330 reviews) | 
| **Predefined Rules** | 8.0 (120 reviews) | Not enough data | Not enough data | 8.0 (347 reviews) | 

#### Integrations

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Microsoft Outlook Integration** | Feature Not Available | Not enough data | Not enough data | 6.8 (286 reviews) | 
| **Gmail Integration** | 9.2 (175 reviews) | Not enough data | Not enough data | 9.3 (396 reviews) | 
| **Apple Calendar Integration** | Feature Not Available | Not enough data | Not enough data | 7.1 (281 reviews) | 

#### Time Management

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Unified Inbox** | 8.6 (138 reviews) | Not enough data | Not enough data | 8.7 (351 reviews) | 
| **Email Automation** | 8.4 (136 reviews) | Not enough data | Not enough data | 8.5 (344 reviews) | 
| **Snooze** | 7.9 (97 reviews) | Not enough data | Not enough data | 8.0 (313 reviews) | 

#### Generative AI

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **AI Text Generation** | 6.2 (22 reviews) | Not enough data | Not enough data | 7.5 (204 reviews) | 
| **AI Text-to-Speech** | 6.1 (22 reviews) | Not enough data | Not enough data | 7.2 (199 reviews) | 
| **AI Text Summarization** | 6.3 (22 reviews) | Not enough data | Not enough data | 7.4 (202 reviews) | 

#### Agentic AI - Email Management

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 7.2 (31 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 7.2 (32 reviews) | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Tidio** | N/A | N/A |
| **Drift** | 8.0/10 | 102 |
| **Hiver** | N/A | N/A |

#### Integrations

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **MS Teams Integration** | Not enough data | Not enough data | 7.4 (92 reviews) | Not enough data | 
| **Email Integration** | Not enough data | Not enough data | 7.9 (95 reviews) | Not enough data | 
| **Zoom Integration** | Not enough data | Not enough data | 7.8 (91 reviews) | Not enough data | 
| **Google Meet Integration** | Not enough data | Not enough data | 7.3 (88 reviews) | Not enough data | 
| **Salesforce Integration** | Not enough data | Not enough data | 8.0 (95 reviews) | Not enough data | 

#### Branding & Customizatio

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Custom Booking Page** | Not enough data | Not enough data | 8.2 (94 reviews) | Not enough data | 
| **Personalized Links** | Not enough data | Not enough data | 8.3 (93 reviews) | Not enough data | 
| **Personalized Web Embed** | Not enough data | Not enough data | 7.9 (90 reviews) | Not enough data | 

#### Automatic Rules & Configurations

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Set Working Hours** | Not enough data | Not enough data | 8.5 (96 reviews) | Not enough data | 
| **Automatic Updates** | Not enough data | Not enough data | 8.2 (90 reviews) | Not enough data | 
| **Buffer Times** | Not enough data | Not enough data | 8.1 (93 reviews) | Not enough data | 

#### Agentic AI - Business Scheduling

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Tidio** | 8.1/10 | 25 |
| **Drift** | 8.1/10 | 14 |
| **Hiver** | N/A | N/A |

#### Customer Support

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Text** | Not enough data | 8.4 (21 reviews) | 7.8 (12 reviews) | Not enough data | 
| **Speech** | Not enough data | 7.7 (20 reviews) | 7.8 (12 reviews) | Not enough data | 
| **Knowledge Base** | Not enough data | 8.2 (19 reviews) | 8.1 (12 reviews) | Not enough data | 

#### Automation

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Ticket Resolution** | Not enough data | 8.2 (22 reviews) | 8.2 (11 reviews) | Not enough data | 
| **Customization** | Not enough data | 8.1 (20 reviews) | 8.3 (13 reviews) | Not enough data | 
| **Intelligent Routing** | Not enough data | 8.3 (20 reviews) | 8.3 (12 reviews) | Not enough data | 

#### Artificial Intelligence

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Learning** | Not enough data | 8.0 (19 reviews) | 7.7 (13 reviews) | Not enough data | 
| **Language** | Not enough data | 7.8 (20 reviews) | 8.2 (13 reviews) | Not enough data | 
| **Conversational AI** | Not enough data | 8.2 (20 reviews) | 8.3 (14 reviews) | Not enough data | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Tidio** | N/A | N/A |
| **Drift** | 7.8/10 | 31 |
| **Hiver** | N/A | N/A |

#### Generative AI

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.7 (31 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.9 (30 reviews) | Not enough data | 

#### Agentic AI - Bot Platforms

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Tidio** | 8.6/10 | 869 |
| **Drift** | 8.2/10 | 598 |
| **Hiver** | 6.5/10 | 213 |

#### Generative AI

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (84 reviews) | 7.7 (83 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.5 (77 reviews) | 7.7 (81 reviews) | Not enough data | 
| **AI Text-to-Speech** | Not enough data | 7.2 (78 reviews) | 7.3 (81 reviews) | Not enough data | 

#### Communication

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Pop-up Chat** | Not enough data | 9.3 (754 reviews) ✓ Verified | 9.2 (543 reviews) ✓ Verified | Not enough data | 
| **Notifications** | Not enough data | 9.1 (752 reviews) ✓ Verified | 8.5 (539 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | Not enough data | 8.6 (539 reviews) | 7.8 (323 reviews) ✓ Verified | Not enough data | 
| **In-App Messaging** | Not enough data | 9.1 (648 reviews) ✓ Verified | 8.6 (414 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | Not enough data | 8.6 (480 reviews) ✓ Verified | 7.9 (189 reviews) | Not enough data | 

####  Internal Use

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Customization ** | 7.6 (84 reviews) ✓ Verified | 8.9 (713 reviews) ✓ Verified | 8.4 (461 reviews) ✓ Verified | 7.8 (160 reviews) | 
| **Conversation Archiving** | Not enough data | 9.0 (616 reviews) ✓ Verified | 8.7 (470 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | Not enough data | 8.8 (606 reviews) ✓ Verified | 8.5 (471 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | Not enough data | 8.6 (582 reviews) ✓ Verified | 8.2 (408 reviews) ✓ Verified | Not enough data | 
| **Team Inbox ** | Not enough data | 8.8 (565 reviews) ✓ Verified | 8.3 (371 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | Not enough data | 8.7 (592 reviews) ✓ Verified | 8.1 (401 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Tidio** | 8.8/10 | 119 |
| **Drift** | 8.3/10 | 74 |
| **Hiver** | 8.4/10 | 8 |

#### Generative AI

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **AI Text Summarization** | Not enough data | 8.1 (54 reviews) | 7.4 (20 reviews) | 8.6 (6 reviews) | 

#### Self-Service Experience

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Knowledge Base** | Not enough data | 8.7 (91 reviews) | 8.1 (57 reviews) | 8.6 (7 reviews) | 
| **Searchable Articles** | Not enough data | 8.8 (81 reviews) | 8.2 (53 reviews) | 8.3 (7 reviews) | 
| **Community Forums** | Not enough data | 8.7 (26 reviews) | Feature Not Available | 8.6 (7 reviews) | 
| **Mobile Optimization** | Not enough data | 8.8 (87 reviews) | 8.2 (51 reviews) | 8.3 (7 reviews) | 
| **Personalization** | Not enough data | 8.9 (88 reviews) | 8.5 (57 reviews) | 8.3 (7 reviews) | 

#### Self-Service Platform

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Branding** | Not enough data | 8.7 (91 reviews) | 8.6 (57 reviews) | 8.6 (7 reviews) | 
| **Automation** | Not enough data | 9.0 (94 reviews) | 8.7 (60 reviews) | 8.6 (7 reviews) | 
| **Artificial Intelligence** | Not enough data | 8.8 (88 reviews) | 8.2 (59 reviews) | 8.8 (7 reviews) | 
| **Integrations** | Not enough data | 8.8 (90 reviews) | 8.6 (59 reviews) | 8.8 (7 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 8.6 (6 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 8.6 (6 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 8.3 (6 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 7.8 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 7.8 (6 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 8.1 (6 reviews) | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 8.3 (6 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Tidio** | 8.6/10 | 59 |
| **Drift** | N/A | N/A |
| **Hiver** | N/A | N/A |

#### Generative AI

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (25 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.9 (25 reviews) | Not enough data | Not enough data | 

#### Process

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Mentions** | Not enough data | 8.2 (45 reviews) | Not enough data | Not enough data | 
| **Tickets** | Not enough data | 8.6 (47 reviews) | Not enough data | Not enough data | 
| **Macros** | Not enough data | 8.4 (42 reviews) | Not enough data | Not enough data | 

#### Channels

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Email** | Not enough data | 8.9 (48 reviews) | Not enough data | Not enough data | 
| **Social** | Not enough data | 8.9 (49 reviews) | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | 9.4 (50 reviews) | Not enough data | Not enough data | 
| **Phone** | Not enough data | 8.1 (42 reviews) | Not enough data | Not enough data | 
| **Text** | Not enough data | 8.7 (42 reviews) | Not enough data | Not enough data | 

#### Insight

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Surveys** | Not enough data | 8.5 (41 reviews) | Not enough data | Not enough data | 
| **Reporting** | Not enough data | 8.3 (45 reviews) | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | 9.1 (50 reviews) | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | 9.3 (40 reviews) | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Tidio** | 5.8/10 | 7 |
| **Drift** | N/A | N/A |
| **Hiver** | 9.0/10 | 5 |

#### Generative AI

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | 5.8 (6 reviews) | Not enough data | 9.0 (5 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 9.0 (5 reviews) | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Tidio** | N/A | N/A |
| **Drift** | N/A | N/A |
| **Hiver** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Document Processing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Tidio** | N/A | N/A |
| **Drift** | N/A | N/A |
| **Hiver** | 7.2/10 | 6 |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 7.2 (6 reviews) | 

### E-Commerce Tools

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Tidio** | 8.6/10 | 10 |
| **Drift** | N/A | N/A |
| **Hiver** | N/A | N/A |

#### Agentic AI - E-Commerce Tools

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Cross-system Integration** | Not enough data | 8.8 (8 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | 8.5 (8 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.5 (8 reviews) | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Tidio** | 8.5/10 | 56 |
| **Drift** | N/A | N/A |
| **Hiver** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.6 (44 reviews) | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | 8.2 (45 reviews) | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | 8.4 (42 reviews) | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | 8.7 (42 reviews) | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | 8.1 (42 reviews) | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 8.6 (42 reviews) | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | 8.5 (41 reviews) | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | 8.8 (41 reviews) | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | 8.7 (44 reviews) | Not enough data | Not enough data | 

#### Automation

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | 8.7 (50 reviews) | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | 8.6 (43 reviews) | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | 8.4 (44 reviews) | Not enough data | Not enough data | 

#### Autonomy

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Independent Decision Making** | Not enough data | 8.2 (41 reviews) | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | 8.2 (43 reviews) | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | 8.6 (42 reviews) | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | 8.5 (42 reviews) | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Tidio** | N/A | N/A |
| **Drift** | N/A | N/A |
| **Hiver** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to Gmelius (6):** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [Help Desk Software](https://www.g2.com/categories/help-desk), [Project Management Tools Software](https://www.g2.com/categories/project-management-tools), [Workflow Management Software](https://www.g2.com/categories/workflow-management), [Email Management Software](https://www.g2.com/categories/email-management)

**Unique to Tidio (16):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [E-Commerce Tools ](https://www.g2.com/categories/e-commerce-tools), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Drift (9):** [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)

**Unique to Hiver (14):** [Email Management Software](https://www.g2.com/categories/email-management), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [Chatbots Software](https://www.g2.com/categories/chatbots)


---
## Reviewer Demographics

### By Company Size

| Segment | Gmelius | Tidio | Drift | Hiver | 
|---|---|---|---|---|
| **Small-Business** | 81.5% | 90.5% | 25.5% | 66.9% | 
| **Mid-Market** | 15.7% | 8.5% | 51.7% | 27.2% | 
| **Enterprise** | 2.8% | 1.1% | 22.9% | 5.9% | 

### By Industry

#### Gmelius

- **Marketing and Advertising:** 10.8%
- **Information Technology and Services:** 8.1%
- **Computer Software:** 5.2%
- **Accounting:** 3.6%
- **Financial Services:** 3.1%
- **Real Estate:** 3.1%
- **Education Management:** 2.9%
- **Construction:** 2.9%
- **Retail:** 2.4%
- **Staffing and Recruiting:** 2.3%
- **Other:** 55.8%

#### Tidio

- **Retail:** 8.4%
- **Marketing and Advertising:** 7.2%
- **Computer Software:** 5.7%
- **Information Technology and Services:** 5.1%
- **Health, Wellness and Fitness:** 4.0%
- **Apparel & Fashion:** 3.1%
- **Consumer Services:** 2.9%
- **Financial Services:** 2.3%
- **Leisure, Travel & Tourism:** 2.2%
- **Automotive:** 2.2%
- **Other:** 56.8%

#### Drift

- **Computer Software:** 32.8%
- **Information Technology and Services:** 20.6%
- **Marketing and Advertising:** 7.2%
- **Financial Services:** 3.2%
- **Computer & Network Security:** 3.0%
- **Human Resources:** 2.5%
- **Internet:** 2.2%
- **Hospital & Health Care:** 1.6%
- **Education Management:** 1.4%
- **E-Learning:** 1.4%
- **Other:** 24.2%

#### Hiver

- **Computer Software:** 6.9%
- **Information Technology and Services:** 5.6%
- **Marketing and Advertising:** 5.5%
- **Accounting:** 4.8%
- **Financial Services:** 4.1%
- **Retail:** 3.8%
- **Leisure, Travel & Tourism:** 3.6%
- **Logistics and Supply Chain:** 3.5%
- **Real Estate:** 3.1%
- **Consumer Services:** 2.6%
- **Other:** 56.6%

---
## Alternatives

### Alternatives to Gmelius

- [Drag](https://www.g2.com/products/drag/reviews) — 4.5/5 stars (261 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [Boomerang for Gmail](https://www.g2.com/products/boomerang-for-gmail/reviews) — 4.6/5 stars (423 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3746 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (828 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6938 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13636 reviews)
- [Hive](https://www.g2.com/products/hive-hive-hive/reviews) — 4.6/5 stars (666 reviews)

### Alternatives to Tidio

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6938 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3746 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (807 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Crisp](https://www.g2.com/products/crisp/reviews) — 4.5/5 stars (196 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4061 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)

### Alternatives to Drift

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [Qualified](https://www.g2.com/products/qualified/reviews) — 4.9/5 stars (1476 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (807 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6938 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4061 reviews)
- [Chili Piper](https://www.g2.com/products/chili-piper/reviews) — 4.6/5 stars (736 reviews)
- [Ada](https://www.g2.com/products/ada-support-inc-ada/reviews) — 4.6/5 stars (172 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2095 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3746 reviews)

### Alternatives to Hiver

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6938 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3746 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (828 reviews)
- [Drag](https://www.g2.com/products/drag/reviews) — 4.5/5 stars (261 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7608 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)

---
## Top Discussions

### Gmelius

- Title: [How do I stop Gmelius collapsing Gmails left pane where it lists my folder?](https://www.g2.com/discussions/how-do-i-stop-gmelius-collapsing-gmails-left-pane-where-it-lists-my-folder-23bfe9ac-5f8d-4eff-8c89-c5f42a4d0ebc) — 1 comment, 1 upvote
  > **Top comment:** "Hi Jürgen, thank you for your question. 

Could you please try to click the 3-bars on the upper left corner to toggle the column on and off? It's a Gmail..."
- Title: [Gmelius helps me to share my work and connect my team!](https://www.g2.com/discussions/gmelius-helps-me-to-share-my-work-and-connect-my-team) — 1 comment, 2 upvotes
  > **Top comment:** "Hi Lina,

Lina from Gmelius here :) 

Thanks a lot for taking the time and reviewing Gmelius. We highly appreciate your kind words and couldn't be..."
- Title: [How do I stop Gmelius collapsing Gmails left pane where it lists my folder?](https://www.g2.com/discussions/how-do-i-stop-gmelius-collapsing-gmails-left-pane-where-it-lists-my-folder) — 1 comment
  > **Top comment:** "Hi Jürgen, 

Lina from Gmelius here. What you are describing is linked to the latest updates on Google's side. If you deactivate Chat and Meet in Gmail's..."
- Title: [I don't have any questions right now.](https://www.g2.com/discussions/51785-i-don-t-have-any-questions-right-now) — 1 comment, 1 upvote
  > **Top comment:** "I don't have any questions right now. I will contact gmelius support if i have any questions or if i need help with anything."
- Title: [Can we have multiple Admins on a free team plan?](https://www.g2.com/discussions/45701-can-we-have-multiple-admins-on-a-free-team-plan) — 1 comment, 1 upvote
  > **Top comment:** "Hi Jack,

A Gmelius subscription can only have one super-admin, but Growth and Enterprise customers can make any user(s) of their subscription "Managers"...."

### Tidio

- Title: [Is Tidio safe?](https://www.g2.com/discussions/is-tidio-safe) — 7 comments
  > **Top comment:** "Yeah"
- Title: [What is Tidio used for?](https://www.g2.com/discussions/what-is-tidio-used-for) — 4 comments, 1 upvote
  > **Top comment:** "Tidio is a live chat software."
- Title: [How can I set up and optimize chatbots in Tidio for my e-commerce site?](https://www.g2.com/discussions/how-can-i-set-up-and-optimize-chatbots-in-tidio-for-my-e-commerce-site) — 3 comments
  > **Top comment:** "You can input automated messages as well as an option to chat directly with a live agent."
- Title: [What is Tidio?](https://www.g2.com/discussions/what-is-tidio) — 3 comments
  > **Top comment:** "Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer..."
- Title: [How do you use Tidio?](https://www.g2.com/discussions/how-do-you-use-tidio) — 2 comments
  > **Top comment:** "Since creature Lukashenko starts to do more crazy and crazy things, a lot of companies starts to enter sanctions for all Belarusians, so you send me letter..."

### Drift

- Title: [How do I scale conversational marketing?](https://www.g2.com/discussions/conversational-marketing-0d87ad75-128e-4457-81cb-8e3880e51fd6) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Chatbots allow you to offer fast responses to visitors 24/7, even while your team is sleeping. Since they can ask the same qualifying questions your sales..."
- Title: [What types of people are having conversations with businesses?](https://www.g2.com/discussions/conversational-marketing-b012374a-2421-4559-8c88-414fa31149e6) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often..."
- Title: [How do I measure the effectiveness of conversational marketing?](https://www.g2.com/discussions/conversational-marketing-c5c64a26-1769-402e-b51b-280528b3dc04) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that..."
- Title: [Do I have to completely remove all of my lead capture forms?](https://www.g2.com/discussions/conversational-marketing-2fd3e4b9-40e7-4a08-a3dc-6c3225e804e3) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by..."
- Title: [What is a drift playbook?](https://www.g2.com/discussions/what-is-a-drift-playbook) — 1 comment, 1 upvote
  > **Top comment:** "Hi there! Playbooks are central to Drift and what we do! They are automated message workflows and campaigns that proactively reach out to site visitors and..."

### Hiver

- Title: [How can i separate Hiver tickets from my own emails in Gmail?](https://www.g2.com/discussions/how-can-i-separate-hiver-tickets-from-my-own-emails-in-gmail) — 1 comment, 1 upvote
  > **Top comment:** "We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. "
- Title: [Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.](https://www.g2.com/discussions/33985-is-there-a-way-to-make-pending-items-show-up-in-my-hiver-inbox-right-now-they-are-separate) — 1 comment, 1 upvote
  > **Top comment:** "Hi Makisha, 
I am Pratibha from the Product team at Hiver. 

As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I..."
- Title: [What is the future development direction for Hiver?](https://www.g2.com/discussions/27934-what-is-the-future-development-direction-for-hiver) — 1 comment
  > **Top comment:** "Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gmelius-vs-tidio-vs-drift-vs-hiver)