# Gmelius vs Mailsuite Comparison

| | Gmelius | Mailsuite | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 776 | 135 | 
| **Largest Market Segment** | Small-Business (81.5% of reviews) | Small-Business (53.4% of reviews) | 
| **Entry Level Price** | Starting at $24.00 1 User Per Month | Free 1 Users | 

---
## Top Pros & Cons

### Gmelius

Pros:
- Ease of Use (22 reviews)
- Email Management (14 reviews)

Cons:
- Email Management Issues (8 reviews)
- Missing Features (8 reviews)

### Mailsuite

Pros:
- Ease of Use (3 reviews)
- Email Tracking (2 reviews)

Cons:
- Scheduling Issues (1 reviews)
- Slow Performance (1 reviews)

---
## Ratings Comparison
| Rating | Gmelius | Mailsuite | 
|---|---|---|
  | **Meets Requirements** | 8.5 (568 reviews) | 9.1 (103 reviews) | 
  | **Ease of Use** | 8.3 (575 reviews) | 9.4 (104 reviews) | 
  | **Ease of Setup** | 8.1 (251 reviews) | 9.4 (21 reviews) | 
  | **Ease of Admin** | 8.3 (246 reviews) | 9.4 (15 reviews) | 
  | **Quality of Support** | 8.7 (496 reviews) | 8.9 (94 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (237 reviews) | 8.7 (15 reviews) | 
  | **Product Direction (% positive)** | 8.6 (537 reviews) | 9.4 (103 reviews) | 

---
## Pricing

### Gmelius

#### Entry-Level Pricing

Plan: Growth

Price: Starting at $24.00 1 User Per Month

Key Features:
- Unlimited Shared Inboxes & AI Assistants
- Workflow automation rules
- Outreach automation suite

[Browse all 2 editions](https://www.g2.com/products/gmelius/pricing)

#### Free Trial

Yes

### Mailsuite

#### Entry-Level Pricing

Plan: Free

Price: Free 1 Users

Key Features:
- Unlimited tracking
- Real-time desktop notifications
- Email alerts

[Browse all 2 editions](https://www.g2.com/products/mailsuite/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | 8.8/10 | 190 |
| **Mailsuite** | N/A | N/A |

#### Ticket and Case Management

| Feature | Gmelius | Mailsuite | 
|---|---|---|
| **Ticket creation user experience** | 8.7 (75 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 8.6 (78 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 8.8 (86 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 9.0 (74 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 9.2 (53 reviews) ✓ Verified | Not enough data | 
| **Attachments/Screencasts** | 9.0 (76 reviews) ✓ Verified | Not enough data | 
| **Ticket Collaboration** | 9.0 (79 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | 8.9 (55 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Gmelius | Mailsuite | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Gmelius | Mailsuite | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Gmelius | Mailsuite | 
|---|---|---|
| **Customer Portal** | 8.8 (62 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | 8.9 (77 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 8.8 (62 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | Feature Not Available | Not enough data | 
| **Voice** | Feature Not Available | Not enough data | 

#### Platform

| Feature | Gmelius | Mailsuite | 
|---|---|---|
| **Mobile User Support** | 6.9 (66 reviews) ✓ Verified | Not enough data | 
| **Customization ** | 7.6 (84 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.4 (104 reviews) ✓ Verified | Not enough data | 
| **Integration** | 8.7 (75 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.1 (72 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 7.9 (94 reviews) ✓ Verified | Not enough data | 

### Workflow Management

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | 8.3/10 | 118 |
| **Mailsuite** | N/A | N/A |

#### Setup

| Feature | Gmelius | Mailsuite | 
|---|---|---|
| **Activities** | 8.5 (94 reviews) | Not enough data | 
| **Flows** | 8.7 (90 reviews) | Not enough data | 
| **Dependencies** | Feature Not Available | Not enough data | 
| **Notifications** | 8.5 (104 reviews) | Not enough data | 

#### Management

| Feature | Gmelius | Mailsuite | 
|---|---|---|
| **Updates** | 8.4 (88 reviews) | Not enough data | 
| **Audit Trail** | 8.4 (66 reviews) | Not enough data | 
| **Integration** | 8.7 (76 reviews) | Not enough data | 

#### Generative AI

| Feature | Gmelius | Mailsuite | 
|---|---|---|
| **AI Text Generation** | 6.7 (10 reviews) | Not enough data | 

#### Agentic AI - Workflow Management

| Feature | Gmelius | Mailsuite | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | 8.4/10 | 286 |
| **Mailsuite** | N/A | N/A |

#### Productivity Tools

| Feature | Gmelius | Mailsuite | 
|---|---|---|
| **Notes** | 8.5 (242 reviews) | Not enough data | 
| **Internal Discussion** | 8.3 (216 reviews) | Not enough data | 
| **Assignments and Tasks** | 8.6 (246 reviews) | Not enough data | 
| **Workflows** | 8.3 (199 reviews) | Not enough data | 
| **Templates** | 8.5 (217 reviews) | Not enough data | 
| **Integrations** | 8.3 (171 reviews) | Not enough data | 
| **Tagging System** | 8.4 (230 reviews) | Not enough data | 

#### Analytics

| Feature | Gmelius | Mailsuite | 
|---|---|---|
| **Trends** | 7.8 (132 reviews) | Not enough data | 
| **Performance Tracking** | 8.1 (154 reviews) | Not enough data | 
| **Email Tracking** | 8.7 (230 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Gmelius | Mailsuite | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | 7.7/10 | 188 |
| **Mailsuite** | N/A | N/A |

#### Sorting & Filtering

| Feature | Gmelius | Mailsuite | 
|---|---|---|
| **Attachment Search** | 8.2 (109 reviews) | Not enough data | 
| **Tags** | 8.4 (145 reviews) | Not enough data | 
| **AI Sorting** | 7.9 (107 reviews) | Not enough data | 
| **Predefined Rules** | 8.0 (120 reviews) | Not enough data | 

#### Integrations

| Feature | Gmelius | Mailsuite | 
|---|---|---|
| **Microsoft Outlook Integration** | Feature Not Available | Not enough data | 
| **Gmail Integration** | 9.2 (175 reviews) | Not enough data | 
| **Apple Calendar Integration** | Feature Not Available | Not enough data | 

#### Time Management

| Feature | Gmelius | Mailsuite | 
|---|---|---|
| **Unified Inbox** | 8.6 (138 reviews) | Not enough data | 
| **Email Automation** | 8.4 (136 reviews) | Not enough data | 
| **Snooze** | 7.9 (97 reviews) | Not enough data | 

#### Generative AI

| Feature | Gmelius | Mailsuite | 
|---|---|---|
| **AI Text Generation** | 6.2 (22 reviews) | Not enough data | 
| **AI Text-to-Speech** | 6.1 (22 reviews) | Not enough data | 
| **AI Text Summarization** | 6.3 (22 reviews) | Not enough data | 

#### Agentic AI - Email Management

| Feature | Gmelius | Mailsuite | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Mailsuite** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Gmelius | Mailsuite | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Mailsuite** | 8.6/10 | 83 |

#### Agentic AI - Email Tracking

| Feature | Gmelius | Mailsuite | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Analytics

| Feature | Gmelius | Mailsuite | 
|---|---|---|
| **Open Rates** | Not enough data | 9.2 (74 reviews) | 
| **Link Activity** | Not enough data | 9.0 (68 reviews) | 
| **Attachment Activity** | Not enough data | 8.8 (69 reviews) | 

#### Customizations

| Feature | Gmelius | Mailsuite | 
|---|---|---|
| **Email Platform Integration** | Not enough data | 9.0 (63 reviews) | 
| **Email Scheduling** | Not enough data | 8.5 (59 reviews) | 
| **Notifications** | Not enough data | 9.1 (75 reviews) | 
| **Email Categorization** | Not enough data | 8.8 (58 reviews) | 
| **Templates** | Not enough data | 8.4 (50 reviews) | 

#### Generative AI

| Feature | Gmelius | Mailsuite | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.9 (9 reviews) | 

---
## Categories

**Unique to Gmelius (6):** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [Help Desk Software](https://www.g2.com/categories/help-desk), [Project Management Tools Software](https://www.g2.com/categories/project-management-tools), [Workflow Management Software](https://www.g2.com/categories/workflow-management), [Email Management Software](https://www.g2.com/categories/email-management)

**Unique to Mailsuite (1):** [Email Tracking Software](https://www.g2.com/categories/email-tracking)


---
## Reviewer Demographics

### By Company Size

| Segment | Gmelius | Mailsuite | 
|---|---|---|
| **Small-Business** | 81.5% | 53.4% | 
| **Mid-Market** | 15.7% | 35.9% | 
| **Enterprise** | 2.8% | 10.7% | 

### By Industry

#### Gmelius

- **Marketing and Advertising:** 10.8%
- **Information Technology and Services:** 8.1%
- **Computer Software:** 5.2%
- **Accounting:** 3.6%
- **Financial Services:** 3.1%
- **Real Estate:** 3.1%
- **Education Management:** 2.9%
- **Construction:** 2.9%
- **Retail:** 2.4%
- **Staffing and Recruiting:** 2.3%
- **Other:** 55.8%

#### Mailsuite

- **Marketing and Advertising:** 12.3%
- **Information Technology and Services:** 11.5%
- **Computer Software:** 7.7%
- **Education Management:** 5.4%
- **Management Consulting:** 4.6%
- **Human Resources:** 3.8%
- **Higher Education:** 3.8%
- **Internet:** 3.1%
- **Real Estate:** 3.1%
- **Leisure, Travel & Tourism:** 3.1%
- **Other:** 41.5%

---
## Alternatives

### Alternatives to Gmelius

- [Drag](https://www.g2.com/products/drag/reviews) — 4.5/5 stars (261 reviews)
- [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) — 4.6/5 stars (1283 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2504 reviews)
- [Boomerang for Gmail](https://www.g2.com/products/boomerang-for-gmail/reviews) — 4.6/5 stars (423 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3754 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (854 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7011 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (429 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3894 reviews)
- [Hive](https://www.g2.com/products/hive-hive-hive/reviews) — 4.6/5 stars (667 reviews)

### Alternatives to Mailsuite

- [Mixmax](https://www.g2.com/products/mixmax/reviews) — 4.6/5 stars (1461 reviews)
- [Vendasta Yesware](https://www.g2.com/products/vendasta-yesware/reviews) — 4.4/5 stars (821 reviews)
- [Boomerang for Gmail](https://www.g2.com/products/boomerang-for-gmail/reviews) — 4.6/5 stars (423 reviews)
- [GMass](https://www.g2.com/products/gmass/reviews) — 4.7/5 stars (1321 reviews)
- [Saleshandy](https://www.g2.com/products/saleshandy/reviews) — 4.6/5 stars (791 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13891 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3574 reviews)
- [Cirrus Insight](https://www.g2.com/products/cirrus-insight/reviews) — 4.2/5 stars (1510 reviews)
- [Reply](https://www.g2.com/products/reply/reviews) — 4.6/5 stars (1551 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)

---
## Top Discussions

### Gmelius

- Title: [How do I stop Gmelius collapsing Gmails left pane where it lists my folder?](https://www.g2.com/discussions/how-do-i-stop-gmelius-collapsing-gmails-left-pane-where-it-lists-my-folder-23bfe9ac-5f8d-4eff-8c89-c5f42a4d0ebc) — 1 comment, 1 upvote
  > **Top comment:** "Hi Jürgen, thank you for your question. 

Could you please try to click the 3-bars on the upper left corner to toggle the column on and off? It's a Gmail..."
- Title: [Gmelius helps me to share my work and connect my team!](https://www.g2.com/discussions/gmelius-helps-me-to-share-my-work-and-connect-my-team) — 1 comment, 2 upvotes
  > **Top comment:** "Hi Lina,

Lina from Gmelius here :) 

Thanks a lot for taking the time and reviewing Gmelius. We highly appreciate your kind words and couldn't be..."
- Title: [How do I stop Gmelius collapsing Gmails left pane where it lists my folder?](https://www.g2.com/discussions/how-do-i-stop-gmelius-collapsing-gmails-left-pane-where-it-lists-my-folder) — 1 comment
  > **Top comment:** "Hi Jürgen, 

Lina from Gmelius here. What you are describing is linked to the latest updates on Google's side. If you deactivate Chat and Meet in Gmail's..."
- Title: [I don't have any questions right now.](https://www.g2.com/discussions/51785-i-don-t-have-any-questions-right-now) — 1 comment, 1 upvote
  > **Top comment:** "I don't have any questions right now. I will contact gmelius support if i have any questions or if i need help with anything."
- Title: [Can we have multiple Admins on a free team plan?](https://www.g2.com/discussions/45701-can-we-have-multiple-admins-on-a-free-team-plan) — 1 comment, 1 upvote
  > **Top comment:** "Hi Jack,

A Gmelius subscription can only have one super-admin, but Growth and Enterprise customers can make any user(s) of their subscription "Managers"...."

### Mailsuite

- Title: [What is the best email tracking software?](https://www.g2.com/discussions/what-is-the-best-email-tracking-software) — 1 comment
  > **Top comment:** "Mailtrack works the best for me."
- Title: [Can I use MailTrack for my personal issues? Like, talk to my friends, because I really liked it, no, by the way, I literally loved!!!](https://www.g2.com/discussions/32680-can-i-use-mailtrack-for-my-personal-issues-like-talk-to-my-friends-because-i-really-liked-it-no-by-the-way-i-literally-loved) — 1 comment, 1 upvote
  > **Top comment:** "Of course! Mailtrack is free and you can use with any Google Workspace of Gmail account. For more information: mailtrack.io"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gmelius-vs-mailsuite)