# Gmelius, Microsoft 365 vs Hiver Comparison

| | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 776 | 5,830 | 1,283 | 
| **Largest Market Segment** | Small-Business (81.5% of reviews) | Mid-Market (35.4% of reviews) | Small-Business (66.8% of reviews) | 
| **Entry Level Price** | Starting at $24.00 1 User Per Month | $6.00 1 User Per Month | $25.00 Per Month | 

---
## Top Pros & Cons

### Gmelius

Pros:
- Ease of Use (22 reviews)
- Email Management (14 reviews)

Cons:
- Email Management Issues (8 reviews)
- Missing Features (8 reviews)

### Microsoft 365

Pros:
- Ease of Use (264 reviews)
- Team Collaboration (205 reviews)

Cons:
- Expensive (112 reviews)
- Missing Features (97 reviews)

### Hiver

Pros:
- Ease of Use (182 reviews)
- Team Collaboration (149 reviews)

Cons:
- Email Issues (72 reviews)
- Missing Features (47 reviews)

---
## Ratings Comparison
| Rating | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
  | **Meets Requirements** | 8.5 (568 reviews) | 9.3 (4802 reviews) | 9.0 (993 reviews) | 
  | **Ease of Use** | 8.3 (575 reviews) | 9.0 (4861 reviews) | 9.1 (1017 reviews) | 
  | **Ease of Setup** | 8.1 (251 reviews) | 8.9 (1411 reviews) | 9.0 (593 reviews) | 
  | **Ease of Admin** | 8.3 (246 reviews) | 8.7 (1051 reviews) | 9.2 (454 reviews) | 
  | **Quality of Support** | 8.7 (496 reviews) | 8.5 (4062 reviews) | 9.2 (921 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (237 reviews) | 8.8 (1026 reviews) | 9.2 (445 reviews) | 
  | **Product Direction (% positive)** | 8.6 (537 reviews) | 8.8 (4729 reviews) | 9.1 (986 reviews) | 

---
## Pricing

### Gmelius

#### Entry-Level Pricing

Plan: Growth

Price: Starting at $24.00 1 User Per Month

Key Features:
- Unlimited Shared Inboxes & AI Assistants
- Workflow automation rules
- Outreach automation suite

[Browse all 2 editions](https://www.g2.com/products/gmelius/pricing)

#### Free Trial

Yes

### Microsoft 365

#### Entry-Level Pricing

Plan: Microsoft 365 Business Basic

Price: $6.00 1 User Per Month

Description: Business Basic combines web and mobile versions of the Office apps, business email with Exchange, user management, 1 TB of OneDrive storage, and Teams for up to 300 users.

Key Features:
- Identity, access, and user management for up to 300 employees
- Custom business email (you@yourbusiness.com
- Web and mobile versions of Word, Excel, PowerPoint, and Outlook

[Browse all 3 editions](https://www.g2.com/products/microsoft365/pricing)

#### Free Trial

Yes

### Hiver

#### Entry-Level Pricing

Plan: GROWTH

Price: $25.00 Per Month

Description: Ideal for small teams to deliver effortless, multi-channel support.

Key Features:
- Everything in Free plan and
- AI Compose
- AI Summarizer

[Browse all 4 editions](https://www.g2.com/products/hiver/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | 8.8/10 | 190 |
| **Microsoft 365** | N/A | N/A |
| **Hiver** | 8.0/10 | 353 |

#### Ticket and Case Management

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Ticket creation user experience** | 8.7 (75 reviews) ✓ Verified | Not enough data | 8.8 (211 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.6 (78 reviews) ✓ Verified | Not enough data | 8.7 (215 reviews) ✓ Verified | 
| **Workflow** | 8.8 (86 reviews) ✓ Verified | Not enough data | 8.6 (222 reviews) ✓ Verified | 
| **Response Automation** | 9.0 (74 reviews) ✓ Verified | Not enough data | 8.5 (204 reviews) ✓ Verified | 
| **SLA Management** | 9.2 (53 reviews) ✓ Verified | Not enough data | 8.2 (176 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 9.0 (76 reviews) ✓ Verified | Not enough data | 8.3 (188 reviews) | 
| **Ticket Collaboration** | 9.0 (79 reviews) ✓ Verified | Not enough data | 8.6 (209 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.9 (55 reviews) ✓ Verified | Not enough data | 8.1 (112 reviews) | 

#### Generative AI

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.2 (74 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.3 (73 reviews) | 

#### Agentic AI - Help Desk

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.3 (29 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.2 (29 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 6.8 (28 reviews) | 

#### Communication Channels

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Customer Portal** | 8.8 (62 reviews) ✓ Verified | Not enough data | 8.2 (160 reviews) | 
| **Email to Case** | 8.9 (77 reviews) ✓ Verified | Not enough data | 8.9 (217 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.8 (62 reviews) ✓ Verified | Not enough data | 8.5 (190 reviews) | 
| **Social Integration** | Feature Not Available | Not enough data | 7.5 (109 reviews) | 
| **Voice** | Feature Not Available | Not enough data | 7.5 (104 reviews) | 

#### Platform

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Mobile User Support** | 6.9 (66 reviews) ✓ Verified | Not enough data | 7.5 (175 reviews) ✓ Verified | 
| **Customization ** | 7.6 (84 reviews) ✓ Verified | Not enough data | 7.8 (160 reviews) | 
| **User, Role, and Access Management** | 8.4 (104 reviews) ✓ Verified | Not enough data | 8.8 (213 reviews) ✓ Verified | 
| **Integration** | 8.7 (75 reviews) ✓ Verified | Not enough data | 8.2 (175 reviews) ✓ Verified | 
| **Reporting** | 8.1 (72 reviews) ✓ Verified | Not enough data | 8.2 (193 reviews) ✓ Verified | 
| **Dashboards** | 7.9 (94 reviews) ✓ Verified | Not enough data | 8.4 (206 reviews) ✓ Verified | 

### Cloud Content Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Microsoft 365** | 9.1/10 | 258 |
| **Hiver** | N/A | N/A |

#### File Management

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Device Syncing** | Not enough data | 9.3 (183 reviews) | Not enough data | 
| **Web Interface** | Not enough data | 9.2 (178 reviews) | Not enough data | 
| **File Type Support** | Not enough data | 9.4 (177 reviews) | Not enough data | 
| **Search** | Not enough data | 9.0 (172 reviews) | Not enough data | 
| **Mobile Apps** | Not enough data | 8.8 (172 reviews) | Not enough data | 

#### Agentic AI - Cloud Content Collaboration

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (70 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.6 (70 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.8 (71 reviews) | Not enough data | 

#### Collaboration

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **File following** | Not enough data | 9.2 (174 reviews) | Not enough data | 
| **File Sharing** | Not enough data | 9.5 (179 reviews) | Not enough data | 
| **Simultaneously Editing** | Not enough data | 9.1 (180 reviews) | Not enough data | 
| **Change Tracking / Audit Logs** | Not enough data | 8.8 (172 reviews) | Not enough data | 

#### Administration

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **User and Role Management** | Not enough data | 9.1 (171 reviews) | Not enough data | 
| **Policies and Controls** | Not enough data | 9.2 (170 reviews) | Not enough data | 
| **Device Management** | Not enough data | 9.0 (167 reviews) | Not enough data | 
| **Storage Limits** | Not enough data | 8.9 (163 reviews) | Not enough data | 
| **Storage Zones** | Not enough data | 8.8 (159 reviews) | Not enough data | 
| **Security** | Not enough data | 9.4 (171 reviews) | Not enough data | 

#### Platform

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Performance and Reliability** | Not enough data | 9.3 (179 reviews) | Not enough data | 
| **Reporting and Auditing** | Not enough data | 8.8 (174 reviews) | Not enough data | 
| **System of Record Integration** | Not enough data | 8.9 (173 reviews) | Not enough data | 
| **APIs** | Not enough data | 8.7 (174 reviews) | Not enough data | 

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Microsoft 365** | N/A | N/A |
| **Hiver** | N/A | N/A |

#### Communication

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Status Updates** | Not enough data | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | Not enough data | 

#### Content Management

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **File Sharing** | Not enough data | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Task Management** | Not enough data | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Moderation** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Microsoft 365** | 8.8/10 | 217 |
| **Hiver** | N/A | N/A |

#### Business Instant Messaging

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **File Sharing** | Not enough data | 9.4 (176 reviews) | Not enough data | 
| **Notifications** | Not enough data | 9.2 (175 reviews) | Not enough data | 
| **Search** | Not enough data | 8.8 (171 reviews) | Not enough data | 

#### Business Instant Messaging 

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Audio Conferencing** | Not enough data | 9.1 (174 reviews) | Not enough data | 
| **Video Conferencing** | Not enough data | 9.2 (175 reviews) | Not enough data | 

#### Business Instant Messaging

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Mobile Application** | Not enough data | 9.0 (172 reviews) | Not enough data | 
| **Web Application** | Not enough data | 9.2 (176 reviews) | Not enough data | 
| **Integrations** | Not enough data | 8.9 (169 reviews) | Not enough data | 

#### Generative AI - Business Instant Messaging

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Text Summarization** | Not enough data | 8.6 (124 reviews) | Not enough data | 

#### AI - Business Instant Messaging

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **AI Powered Search** | Not enough data | 8.5 (124 reviews) | Not enough data | 
| **Smart Notifications** | Not enough data | 8.6 (125 reviews) | Not enough data | 
| **AI Powered Language Translation** | Not enough data | 8.5 (125 reviews) | Not enough data | 
| **Content Generation** | Not enough data | 8.6 (127 reviews) | Not enough data | 

#### Agentic AI - Business Instant Messaging

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | 8.5 (78 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.4 (78 reviews) | Not enough data | 

### Workflow Management

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | 8.3/10 | 118 |
| **Microsoft 365** | N/A | N/A |
| **Hiver** | N/A | N/A |

#### Setup

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Activities** | 8.5 (94 reviews) | Not enough data | Not enough data | 
| **Flows** | 8.7 (90 reviews) | Not enough data | Not enough data | 
| **Dependencies** | Feature Not Available | Not enough data | Not enough data | 
| **Notifications** | 8.5 (104 reviews) | Not enough data | Not enough data | 

#### Management

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Updates** | 8.4 (88 reviews) | Not enough data | Not enough data | 
| **Audit Trail** | 8.4 (66 reviews) | Not enough data | Not enough data | 
| **Integration** | 8.7 (76 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **AI Text Generation** | 6.7 (10 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Workflow Management

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Microsoft 365** | 8.7/10 | 163 |
| **Hiver** | N/A | N/A |

#### Presenter Tools

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Live Preview** | Not enough data | 8.9 (124 reviews) | Not enough data | 
| **Notifications Blocker** | Not enough data | 8.5 (125 reviews) | Not enough data | 
| **Remote Control** | Not enough data | 8.2 (122 reviews) | Not enough data | 
| **Switch Presenter** | Not enough data | 8.6 (122 reviews) | Not enough data | 

#### Conferencing Options

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Group Live Chat** | Not enough data | 9.0 (129 reviews) | Not enough data | 
| **Audio Conferencing** | Not enough data | 9.0 (130 reviews) | Not enough data | 
| **Video Conferencing** | Not enough data | 9.0 (134 reviews) | Not enough data | 

#### Application Tools

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Password Protection** | Not enough data | 8.8 (122 reviews) | Not enough data | 
| **Recording** | Not enough data | 8.6 (123 reviews) | Not enough data | 
| **In-Browser Application** | Not enough data | 8.8 (124 reviews) | Not enough data | 

#### Agentic AI - Screen Sharing

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Decision Making** | Not enough data | 8.2 (38 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Microsoft 365** | N/A | N/A |
| **Hiver** | 7.6/10 | 152 |

#### Channels

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 7.9 (149 reviews) | 
| **Open Listening** | Not enough data | Not enough data | 7.6 (143 reviews) | 
| **Physical Media** | Not enough data | Not enough data | 6.7 (141 reviews) | 

#### Design

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 7.9 (142 reviews) | 
| **Create Content** | Not enough data | Not enough data | 7.3 (142 reviews) | 
| **Personalization** | Not enough data | Not enough data | 8.0 (144 reviews) | 
| **Inbound Identification** | Not enough data | Not enough data | 8.2 (144 reviews) | 
| **Regulatory Compliance** | Not enough data | Not enough data | 7.8 (141 reviews) | 

#### Generative AI

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.1 (107 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.1 (105 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Microsoft 365** | N/A | N/A |
| **Hiver** | N/A | N/A |

#### Usability

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | Not enough data | 
| **Supporting Documents** | Not enough data | Not enough data | Not enough data | 
| **Two-Way Communication** | Not enough data | Not enough data | Not enough data | 

#### Reporting

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | 8.4/10 | 286 |
| **Microsoft 365** | N/A | N/A |
| **Hiver** | 8.4/10 | 621 |

#### Productivity Tools

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Notes** | 8.5 (242 reviews) | Not enough data | 8.9 (571 reviews) | 
| **Internal Discussion** | 8.3 (216 reviews) | Not enough data | 8.7 (544 reviews) | 
| **Assignments and Tasks** | 8.6 (246 reviews) | Not enough data | 9.2 (574 reviews) | 
| **Workflows** | 8.3 (199 reviews) | Not enough data | 8.7 (502 reviews) | 
| **Templates** | 8.5 (217 reviews) | Not enough data | 8.7 (529 reviews) | 
| **Integrations** | 8.3 (171 reviews) | Not enough data | 8.2 (445 reviews) | 
| **Tagging System** | 8.4 (230 reviews) | Not enough data | 9.1 (557 reviews) | 

#### Analytics

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Trends** | 7.8 (132 reviews) | Not enough data | 8.0 (432 reviews) | 
| **Performance Tracking** | 8.1 (154 reviews) | Not enough data | 8.3 (463 reviews) | 
| **Email Tracking** | 8.7 (230 reviews) | Not enough data | 8.8 (499 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.2 (24 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.2 (24 reviews) | 

### Presentation

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Microsoft 365** | 8.4/10 | 237 |
| **Hiver** | N/A | N/A |

#### Platform Basics

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Slide Design** | Not enough data | 8.7 (166 reviews) | Not enough data | 
| **Presenter Tools** | Not enough data | 8.8 (164 reviews) | Not enough data | 
| **Auto Save** | Not enough data | 9.1 (167 reviews) | Not enough data | 

#### Platform Content

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Charts** | Not enough data | 8.8 (166 reviews) | Not enough data | 
| **Template Library** | Not enough data | 8.3 (162 reviews) | Not enough data | 
| **Template Creator** | Not enough data | 8.5 (154 reviews) | Not enough data | 
| **File Sharing** | Not enough data | 9.1 (166 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Messaging** | Not enough data | 8.9 (160 reviews) | Not enough data | 
| **Mobility** | Not enough data | 8.9 (160 reviews) | Not enough data | 
| **Cloud** | Not enough data | 9.1 (171 reviews) | Not enough data | 

#### Generative AI

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.2 (108 reviews) | Not enough data | 
| **AI Image-to-Text** | Not enough data | 7.9 (104 reviews) | Not enough data | 
| **AI Text-to-Video** | Not enough data | 7.3 (103 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.0 (105 reviews) | Not enough data | 
| **AI Text-to-Music** | Not enough data | 7.2 (102 reviews) | Not enough data | 
| **AI Text-to-Speech** | Not enough data | 7.9 (103 reviews) | Not enough data | 
| **AI Text-to-Image** | Not enough data | 7.5 (101 reviews) | Not enough data | 

### Email Client

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Microsoft 365** | 8.8/10 | 279 |
| **Hiver** | N/A | N/A |

#### Inbox Tools

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Unified Inbox** | Not enough data | 8.9 (208 reviews) | Not enough data | 
| **Filters** | Not enough data | 9.0 (206 reviews) | Not enough data | 
| **Reminders** | Not enough data | 9.0 (208 reviews) | Not enough data | 
| **Notifications** | Not enough data | 9.0 (208 reviews) | Not enough data | 

#### Coordination Tools

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Calendar** | Not enough data | 9.2 (218 reviews) | Not enough data | 
| **Contacts** | Not enough data | 8.9 (207 reviews) | Not enough data | 
| **Task Management** | Not enough data | 8.7 (204 reviews) | Not enough data | 

#### Software Options

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Desktop Application** | Not enough data | 9.3 (216 reviews) | Not enough data | 
| **Mobile Application** | Not enough data | 8.8 (211 reviews) | Not enough data | 

#### Email Client - Agentic AI

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.2 (72 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.0 (73 reviews) | Not enough data | 

### Spreadsheets

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Microsoft 365** | 8.9/10 | 252 |
| **Hiver** | N/A | N/A |

#### Calculating

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Functions** | Not enough data | 9.2 (184 reviews) | Not enough data | 
| **Auto Recalculation** | Not enough data | 9.1 (182 reviews) | Not enough data | 

#### Insights

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Charts and Graphs** | Not enough data | 8.7 (182 reviews) | Not enough data | 
| **Tables** | Not enough data | 9.1 (180 reviews) | Not enough data | 

#### Editing

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Templates** | Not enough data | 8.8 (180 reviews) | Not enough data | 
| **Collaborative Editing** | Not enough data | 8.8 (183 reviews) | Not enough data | 
| **Filtering** | Not enough data | 8.9 (176 reviews) | Not enough data | 

#### Functionality

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Addons** | Not enough data | 8.5 (177 reviews) | Not enough data | 
| **Multi Device Functionality** | Not enough data | 8.9 (183 reviews) | Not enough data | 
| **Importing and Exporting** | Not enough data | 9.0 (176 reviews) | Not enough data | 
| **Autosave** | Not enough data | 9.1 (180 reviews) | Not enough data | 

### Office Suites

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Microsoft 365** | 8.8/10 | 1609 |
| **Hiver** | N/A | N/A |

#### Applications

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Basic applications** | Not enough data | 9.3 (1349 reviews) | Not enough data | 
| **Suite access** | Not enough data | 9.0 (1258 reviews) | Not enough data | 
| **Templates** | Not enough data | 8.8 (1201 reviews) | Not enough data | 

#### Collaboration

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Cloud collaboration** | Not enough data | 9.0 (1241 reviews) | Not enough data | 
| **Annotations** | Not enough data | 8.8 (1094 reviews) | Not enough data | 
| **Simultaneously editing** | Not enough data | 8.7 (1182 reviews) | Not enough data | 

#### Management

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Web Interface** | Not enough data | 8.9 (1201 reviews) | Not enough data | 
| **File Type Support** | Not enough data | 9.2 (1230 reviews) | Not enough data | 
| **Auto save** | Not enough data | 9.2 (1264 reviews) | Not enough data | 

#### Agentic AI - Office Suites

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (127 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.1 (138 reviews) | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Microsoft 365** | 8.9/10 | 236 |
| **Hiver** | N/A | N/A |

#### Collaboration Tools

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Screen Sharing** | Not enough data | 9.0 (186 reviews) | Not enough data | 
| **Presentations** | Not enough data | 9.1 (185 reviews) | Not enough data | 
| **Whiteboarding** | Not enough data | 8.6 (180 reviews) | Not enough data | 
| **Live Chat** | Not enough data | 9.1 (183 reviews) | Not enough data | 
| **Hand Raising** | Not enough data | 9.1 (181 reviews) | Not enough data | 

#### Meeting Coordination

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Scheduling** | Not enough data | 9.2 (189 reviews) | Not enough data | 
| **Recording** | Not enough data | 9.0 (182 reviews) | Not enough data | 
| **Participant Permissions** | Not enough data | 9.0 (182 reviews) | Not enough data | 
| **One-Click Join** | Not enough data | 9.0 (177 reviews) | Not enough data | 

#### Software Type

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Mobile** | Not enough data | 9.0 (187 reviews) | Not enough data | 
| **Browser Application** | Not enough data | 9.1 (183 reviews) | Not enough data | 
| **Desktop Application** | Not enough data | 9.2 (185 reviews) | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (68 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.3 (68 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 8.1 (68 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Microsoft 365** | N/A | N/A |
| **Hiver** | N/A | N/A |

#### Responses

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Customization** | Not enough data | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Live chat** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Microsoft 365** | 8.9/10 | 61 |
| **Hiver** | N/A | N/A |

#### Survey Management

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Survey Builder** | Not enough data | 8.8 (47 reviews) | Not enough data | 
| **Question Types** | Not enough data | 9.0 (44 reviews) | Not enough data | 
| **Templates** | Not enough data | 8.7 (45 reviews) | Not enough data | 
| **Survey Distribution** | Not enough data | 8.9 (46 reviews) | Not enough data | 

#### Survey Customization

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Branching/Skip Logic** | Not enough data | 8.6 (46 reviews) | Not enough data | 
| **Branding** | Not enough data | 8.8 (47 reviews) | Not enough data | 
| **Multimedia Support** | Not enough data | 8.7 (45 reviews) | Not enough data | 
| **Multilingual Surveys** | Not enough data | 8.8 (44 reviews) | Not enough data | 

#### Survey Insights

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Reporting & Analytics** | Not enough data | 8.9 (45 reviews) | Not enough data | 
| **BI Tools Integration** | Not enough data | 9.0 (43 reviews) | Not enough data | 
| **Data Exporting** | Not enough data | 9.0 (44 reviews) | Not enough data | 
| **Permissions** | Not enough data | 9.0 (47 reviews) | Not enough data | 

#### Agentic AI - Survey

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | 9.2 (13 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.7 (13 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 8.8 (13 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Microsoft 365** | N/A | N/A |
| **Hiver** | 7.3/10 | 5 |

#### Conversational Platform

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | Not enough data | 

#### Support Automation

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 7.3 (5 reviews) | 

#### Generative AI

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Calendar

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Microsoft 365** | 8.6/10 | 253 |
| **Hiver** | N/A | N/A |

#### Calendar View

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Multi-Calendar View** | Not enough data | 9.0 (200 reviews) | Not enough data | 
| **Customizable Viewing** | Not enough data | 8.9 (203 reviews) | Not enough data | 

#### Shared Calendar

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Calendar Collaboration** | Not enough data | 9.0 (203 reviews) | Not enough data | 
| **Multiple Calendar Management** | Not enough data | 8.9 (200 reviews) | Not enough data | 

#### Accessibility

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Screen Reader Compatibility** | Not enough data | 8.8 (191 reviews) | Not enough data | 
| **Keyboard Shortcuts** | Not enough data | 8.6 (192 reviews) | Not enough data | 

#### Integration

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Sync Multiple Calendars** | Not enough data | 8.8 (193 reviews) | Not enough data | 
| **Import Events** | Not enough data | 8.7 (196 reviews) | Not enough data | 
| **Software Integrations** | Not enough data | 8.8 (194 reviews) | Not enough data | 

#### Notifications

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Customized Calendar Notifications** | Not enough data | 9.0 (196 reviews) | Not enough data | 
| **Location-Based Alerts** | Not enough data | 8.6 (193 reviews) | Not enough data | 

#### Generative AI

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **AI Text-to-Image** | Not enough data | 7.8 (134 reviews) | Not enough data | 
| **AI Text-to-Speech** | Not enough data | 8.0 (131 reviews) | Not enough data | 
| **AI Image-to-Text** | Not enough data | 7.8 (130 reviews) | Not enough data | 

#### Agentic AI - Calendar

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | 7.7 (71 reviews) | Not enough data | 

### Online Appointment Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Microsoft 365** | 8.7/10 | 135 |
| **Hiver** | N/A | N/A |

#### Notifications

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Confirmations & Reminders** | Not enough data | 9.0 (110 reviews) | Not enough data | 
| **Appointment Follow-Up** | Not enough data | 8.7 (109 reviews) | Not enough data | 
| **Scheduling Notifications** | Not enough data | 8.9 (108 reviews) | Not enough data | 

#### Settings

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Time Zone Detection** | Not enough data | 9.1 (112 reviews) | Not enough data | 
| **Availability Settings** | Not enough data | 9.1 (108 reviews) | Not enough data | 
| **Blocked Time Settings** | Not enough data | 9.0 (108 reviews) | Not enough data | 

#### Personalization

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Branding** | Not enough data | 8.6 (108 reviews) | Not enough data | 
| **Links** | Not enough data | 8.8 (107 reviews) | Not enough data | 

#### Integrations

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Multi- Calendar Integration** | Not enough data | 8.9 (109 reviews) | Not enough data | 
| **Website Integration** | Not enough data | 8.9 (103 reviews) | Not enough data | 
| **Payment Acceptance** | Not enough data | 8.3 (103 reviews) | Not enough data | 
| **Video Conferencing** | Not enough data | 9.0 (106 reviews) | Not enough data | 
| **Communication** | Not enough data | 8.7 (104 reviews) | Not enough data | 

#### Generative AI

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.5 (77 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.5 (77 reviews) | Not enough data | 
| **AI Text-to-Image** | Not enough data | 8.1 (77 reviews) | Not enough data | 
| **AI Text-to-Speech** | Not enough data | 8.3 (78 reviews) | Not enough data | 
| **AI Image-to-Text** | Not enough data | 8.2 (78 reviews) | Not enough data | 

#### Agentic AI - Online Appointment Scheduling

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.7 (42 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 8.9 (43 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.8 (43 reviews) | Not enough data | 

### Document Creation

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Microsoft 365** | 8.7/10 | 306 |
| **Hiver** | N/A | N/A |

#### Design

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Graphics** | Not enough data | 8.8 (226 reviews) | Not enough data | 
| **Templates** | Not enough data | 8.8 (229 reviews) | Not enough data | 
| **Themes** | Not enough data | 8.7 (228 reviews) | Not enough data | 

#### Collaboration

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Multi-User Collaboration** | Not enough data | 9.2 (230 reviews) | Not enough data | 
| **Real-Time Communication** | Not enough data | 9.2 (231 reviews) | Not enough data | 

#### File Types

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Export** | Not enough data | 9.4 (236 reviews) | Not enough data | 
| **Import** | Not enough data | 9.1 (232 reviews) | Not enough data | 
| **Web Publishing** | Not enough data | 8.5 (224 reviews) | Not enough data | 

#### Edit & Revise

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Revision History** | Not enough data | 8.9 (232 reviews) | Not enough data | 
| **Suggestion Mode** | Not enough data | 8.8 (227 reviews) | Not enough data | 
| **Document Editor** | Not enough data | 9.2 (234 reviews) | Not enough data | 

#### Integrate & Embed

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Calendar** | Not enough data | 8.8 (228 reviews) | Not enough data | 
| **Website** | Not enough data | 8.5 (226 reviews) | Not enough data | 
| **Applications** | Not enough data | 8.8 (229 reviews) | Not enough data | 

#### Operating System

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **PC Operating System** | Not enough data | 9.4 (232 reviews) | Not enough data | 
| **Mac Operating System** | Not enough data | 8.5 (224 reviews) | Not enough data | 
| **Linux Operating System** | Not enough data | 7.8 (216 reviews) | Not enough data | 

#### Generative AI

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (168 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.1 (167 reviews) | Not enough data | 
| **AI Text-to-Image** | Not enough data | 7.7 (164 reviews) | Not enough data | 
| **AI Text-to-Speech** | Not enough data | 7.9 (167 reviews) | Not enough data | 
| **AI Image-to-Text** | Not enough data | 7.8 (162 reviews) | Not enough data | 

#### Agentic AI - Document Creation

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Proactive Assistance** | Not enough data | 8.3 (86 reviews) | Not enough data | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | 7.7/10 | 188 |
| **Microsoft 365** | 8.6/10 | 260 |
| **Hiver** | 7.8/10 | 411 |

#### Sorting & Filtering

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Attachment Search** | 8.2 (109 reviews) | 8.9 (210 reviews) | 8.1 (350 reviews) | 
| **Tags** | 8.4 (145 reviews) | 9.0 (206 reviews) | 8.8 (385 reviews) | 
| **AI Sorting** | 7.9 (107 reviews) | 8.5 (200 reviews) | 7.5 (330 reviews) | 
| **Predefined Rules** | 8.0 (120 reviews) | 8.9 (205 reviews) | 8.0 (347 reviews) | 

#### Integrations

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Microsoft Outlook Integration** | Feature Not Available | 9.3 (211 reviews) | 6.8 (286 reviews) | 
| **Gmail Integration** | 9.2 (175 reviews) | 8.4 (199 reviews) | 9.3 (396 reviews) | 
| **Apple Calendar Integration** | Feature Not Available | 8.1 (195 reviews) | 7.1 (281 reviews) | 

#### Time Management

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Unified Inbox** | 8.6 (138 reviews) | 8.8 (199 reviews) | 8.7 (351 reviews) | 
| **Email Automation** | 8.4 (136 reviews) | 9.0 (206 reviews) | 8.5 (344 reviews) | 
| **Snooze** | 7.9 (97 reviews) | 8.7 (201 reviews) | 8.0 (313 reviews) | 

#### Generative AI

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **AI Text Generation** | 6.2 (22 reviews) | 8.3 (149 reviews) | 7.5 (204 reviews) | 
| **AI Text-to-Speech** | 6.1 (22 reviews) | 8.2 (149 reviews) | 7.2 (199 reviews) | 
| **AI Text Summarization** | 6.3 (22 reviews) | 8.4 (151 reviews) | 7.4 (202 reviews) | 

#### Agentic AI - Email Management

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (81 reviews) | 7.2 (31 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (81 reviews) | 7.2 (32 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Microsoft 365** | N/A | N/A |
| **Hiver** | N/A | N/A |

#### Customer Support

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Text** | Not enough data | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Learning** | Not enough data | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Microsoft 365** | N/A | N/A |
| **Hiver** | 6.5/10 | 213 |

#### Generative AI

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | Not enough data | 

####  Internal Use

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Customization ** | 7.6 (84 reviews) ✓ Verified | Not enough data | 7.8 (160 reviews) | 
| **Conversation Archiving** | Not enough data | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Microsoft 365** | N/A | N/A |
| **Hiver** | 8.4/10 | 8 |

#### Generative AI

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 8.6 (6 reviews) | 

#### Self-Service Experience

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 8.6 (7 reviews) | 
| **Searchable Articles** | Not enough data | Not enough data | 8.3 (7 reviews) | 
| **Community Forums** | Not enough data | Not enough data | 8.6 (7 reviews) | 
| **Mobile Optimization** | Not enough data | Not enough data | 8.3 (7 reviews) | 
| **Personalization** | Not enough data | Not enough data | 8.3 (7 reviews) | 

#### Self-Service Platform

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Branding** | Not enough data | Not enough data | 8.6 (7 reviews) | 
| **Automation** | Not enough data | Not enough data | 8.6 (7 reviews) | 
| **Artificial Intelligence** | Not enough data | Not enough data | 8.8 (7 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.8 (7 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.6 (6 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 8.6 (6 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.3 (6 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.8 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.8 (6 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.1 (6 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.3 (6 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Microsoft 365** | N/A | N/A |
| **Hiver** | N/A | N/A |

#### Generative AI

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Process

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Mentions** | Not enough data | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | Not enough data | 

#### Channels

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Email** | Not enough data | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | Not enough data | 

#### Insight

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Surveys** | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Microsoft 365** | N/A | N/A |
| **Hiver** | 9.0/10 | 5 |

#### Generative AI

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 9.0 (5 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 9.0 (5 reviews) | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Microsoft 365** | N/A | N/A |
| **Hiver** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Microsoft 365** | N/A | N/A |
| **Hiver** | 7.2/10 | 6 |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 7.2 (6 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Microsoft 365** | N/A | N/A |
| **Hiver** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Email Management Software](https://www.g2.com/categories/email-management)

**Unique to Gmelius (5):** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [Help Desk Software](https://www.g2.com/categories/help-desk), [Project Management Tools Software](https://www.g2.com/categories/project-management-tools), [Workflow Management Software](https://www.g2.com/categories/workflow-management)

**Unique to Microsoft 365 (12):** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [Email Client Software](https://www.g2.com/categories/email-client), [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Spreadsheets Software](https://www.g2.com/categories/spreadsheets), [Presentation Software](https://www.g2.com/categories/presentation-software), [Online Appointment Scheduling Software](https://www.g2.com/categories/online-appointment-scheduling), [Document Creation Software](https://www.g2.com/categories/document-creation), [Cloud Content Collaboration Software](https://www.g2.com/categories/cloud-content-collaboration), [Office Suites Software](https://www.g2.com/categories/office-suites), [Calendar Software](https://www.g2.com/categories/calendar-software), [Survey Software](https://www.g2.com/categories/survey), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)

**Unique to Hiver (13):** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [Chatbots Software](https://www.g2.com/categories/chatbots)


---
## Reviewer Demographics

### By Company Size

| Segment | Gmelius | Microsoft 365 | Hiver | 
|---|---|---|---|
| **Small-Business** | 81.5% | 34.4% | 66.8% | 
| **Mid-Market** | 15.7% | 35.4% | 27.3% | 
| **Enterprise** | 2.8% | 30.2% | 5.9% | 

### By Industry

#### Gmelius

- **Marketing and Advertising:** 10.8%
- **Information Technology and Services:** 8.1%
- **Computer Software:** 5.2%
- **Accounting:** 3.6%
- **Financial Services:** 3.1%
- **Real Estate:** 3.1%
- **Education Management:** 2.9%
- **Construction:** 2.9%
- **Retail:** 2.4%
- **Staffing and Recruiting:** 2.3%
- **Other:** 55.8%

#### Microsoft 365

- **Information Technology and Services:** 10.7%
- **Education Management:** 5.8%
- **Computer Software:** 5.3%
- **Higher Education:** 4.8%
- **Hospital & Health Care:** 4.0%
- **Financial Services:** 3.0%
- **Marketing and Advertising:** 2.6%
- **Non-Profit Organization Management:** 2.4%
- **Construction:** 2.1%
- **Accounting:** 2.0%
- **Other:** 57.2%

#### Hiver

- **Computer Software:** 6.9%
- **Information Technology and Services:** 5.6%
- **Marketing and Advertising:** 5.4%
- **Accounting:** 4.8%
- **Financial Services:** 4.1%
- **Retail:** 3.8%
- **Leisure, Travel & Tourism:** 3.6%
- **Logistics and Supply Chain:** 3.5%
- **Real Estate:** 3.1%
- **Consumer Services:** 2.6%
- **Other:** 56.7%

---
## Alternatives

### Alternatives to Gmelius

- [Drag](https://www.g2.com/products/drag/reviews) — 4.5/5 stars (261 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2469 reviews)
- [Boomerang for Gmail](https://www.g2.com/products/boomerang-for-gmail/reviews) — 4.6/5 stars (423 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (842 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3859 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13677 reviews)
- [Hive](https://www.g2.com/products/hive-hive-hive/reviews) — 4.6/5 stars (666 reviews)

### Alternatives to Microsoft 365

- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48063 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56418 reviews)
- [ONLYOFFICE Workspace](https://www.g2.com/products/onlyoffice-workspace/reviews) — 4.4/5 stars (66 reviews)
- [Bitrix24](https://www.g2.com/products/bitrix24/reviews) — 4.1/5 stars (608 reviews)
- [LibreOffice](https://www.g2.com/products/libreoffice/reviews) — 4.3/5 stars (272 reviews)
- [Zoho Mail](https://www.g2.com/products/zoho-mail/reviews) — 4.4/5 stars (717 reviews)
- [WPS Office](https://www.g2.com/products/wps-office/reviews) — 4.4/5 stars (333 reviews)
- [OpenOffice](https://www.g2.com/products/openoffice/reviews) — 4.3/5 stars (312 reviews)
- [MobiOffice](https://www.g2.com/products/mobioffice/reviews) — 4.5/5 stars (39 reviews)
- [Doodle](https://www.g2.com/products/doodle/reviews) — 4.4/5 stars (2069 reviews)

### Alternatives to Hiver

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2469 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (842 reviews)
- [Drag](https://www.g2.com/products/drag/reviews) — 4.5/5 stars (261 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3859 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7652 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)

---
## Top Discussions

### Gmelius

- Title: [How do I stop Gmelius collapsing Gmails left pane where it lists my folder?](https://www.g2.com/discussions/how-do-i-stop-gmelius-collapsing-gmails-left-pane-where-it-lists-my-folder-23bfe9ac-5f8d-4eff-8c89-c5f42a4d0ebc) — 1 comment, 1 upvote
  > **Top comment:** "Hi Jürgen, thank you for your question. 

Could you please try to click the 3-bars on the upper left corner to toggle the column on and off? It's a Gmail..."
- Title: [Gmelius helps me to share my work and connect my team!](https://www.g2.com/discussions/gmelius-helps-me-to-share-my-work-and-connect-my-team) — 1 comment, 2 upvotes
  > **Top comment:** "Hi Lina,

Lina from Gmelius here :) 

Thanks a lot for taking the time and reviewing Gmelius. We highly appreciate your kind words and couldn't be..."
- Title: [How do I stop Gmelius collapsing Gmails left pane where it lists my folder?](https://www.g2.com/discussions/how-do-i-stop-gmelius-collapsing-gmails-left-pane-where-it-lists-my-folder) — 1 comment
  > **Top comment:** "Hi Jürgen, 

Lina from Gmelius here. What you are describing is linked to the latest updates on Google's side. If you deactivate Chat and Meet in Gmail's..."
- Title: [I don't have any questions right now.](https://www.g2.com/discussions/51785-i-don-t-have-any-questions-right-now) — 1 comment, 1 upvote
  > **Top comment:** "I don't have any questions right now. I will contact gmelius support if i have any questions or if i need help with anything."
- Title: [Can we have multiple Admins on a free team plan?](https://www.g2.com/discussions/45701-can-we-have-multiple-admins-on-a-free-team-plan) — 1 comment, 1 upvote
  > **Top comment:** "Hi Jack,

A Gmelius subscription can only have one super-admin, but Growth and Enterprise customers can make any user(s) of their subscription "Managers"...."

### Microsoft 365

- Title: [how to transfer microsoft office to another computer](https://www.g2.com/discussions/how-to-transfer-microsoft-office-to-another-computer) — 4 comments, 1 upvote
  > **Top comment:** "To complete this tasks, you have to have a product key and use that key to set up Microsoft on the second computer."
- Title: [what is the best way to make sure you never lose any work if your computer crashes](https://www.g2.com/discussions/14451-what-is-the-best-way-to-make-sure-you-never-lose-any-work-if-your-computer-crashes) — 3 comments, 1 upvote
  > **Top comment:** "Connect OneDrive to your Office files so you can backup, access, share, and collaborate on all your files from anywhere"
- Title: [What are the uses of Microsoft software?](https://www.g2.com/discussions/what-are-the-uses-of-microsoft-software) — 2 comments, 1 upvote
  > **Top comment:** "Software can be used as Office Applications as well as using the M365 services like Power Apps etc"
- Title: [What is Microsoft Office features?](https://www.g2.com/discussions/what-is-microsoft-office-features) — 2 comments
  > **Top comment:** "Wide range of products like:
Power point
Word
Excel
Visio"
- Title: [What you can other things you can do to Microsoft office?](https://www.g2.com/discussions/what-you-can-other-things-you-can-do-to-microsoft-office) — 2 comments, 1 upvote
  > **Top comment:** "You can rearrange all the programs in the Office package in your pinned program bar. I like to go warm to cool, but you could alternate or do a rainbow."

### Hiver

- Title: [How can i separate Hiver tickets from my own emails in Gmail?](https://www.g2.com/discussions/how-can-i-separate-hiver-tickets-from-my-own-emails-in-gmail) — 1 comment, 1 upvote
  > **Top comment:** "We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. "
- Title: [Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.](https://www.g2.com/discussions/33985-is-there-a-way-to-make-pending-items-show-up-in-my-hiver-inbox-right-now-they-are-separate) — 1 comment, 1 upvote
  > **Top comment:** "Hi Makisha, 
I am Pratibha from the Product team at Hiver. 

As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I..."
- Title: [What is the future development direction for Hiver?](https://www.g2.com/discussions/27934-what-is-the-future-development-direction-for-hiver) — 1 comment
  > **Top comment:** "Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gmelius-vs-microsoft365-vs-hiver)