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At a Glance
Market Segments
Small-Business (81.5% of reviews)
Small-Business (59.6% of reviews)
Entry-Level Pricing
Starting at $24.00 1 User Per Month
$0.00 Per Month
Gmelius
Star Rating
(776)4.4 out of 5
Market Segments
Small-Business (81.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $24.00 1 User Per Month
Browse all 2 pricing plansHubSpot Service Hub
Star Rating
(2,879)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gmelius excels in automating workflows, with users highlighting features like scheduling and the ability to send follow-up emails automatically. This makes it particularly appealing for teams looking to streamline their email management directly within Gmail.
- Users say HubSpot Service Hub shines in its comprehensive client management capabilities, allowing teams to keep all client information and email records centralized. This feature is praised for enhancing organization and efficiency, especially for businesses handling a high volume of client interactions.
- Reviewers mention that while Gmelius offers a user-friendly experience, it has a smaller market presence, which may lead to fewer recent updates and community support compared to HubSpot Service Hub, which benefits from a larger user base and more frequent enhancements.
- According to verified reviews, HubSpot Service Hub's automation tools significantly reduce manual work by efficiently routing tickets and triggering follow-up emails. Users appreciate how this functionality saves them hours each week, making it a strong choice for teams focused on customer support efficiency.
- G2 reviewers highlight that Gmelius is particularly well-suited for small businesses, with a high percentage of its user base coming from this segment. Users appreciate its affordability and ease of use, especially for teams that primarily rely on Gmail for their operations.
- Users report that HubSpot Service Hub excels in reporting and analytics, with many finding it invaluable for tracking performance and generating insights. This capability is often cited as a game-changer for businesses looking to improve their service delivery and customer satisfaction.
Pricing
Entry-Level Pricing
Gmelius
Growth
Starting at $24.00
1 User Per Month
- Unlimited Shared Inboxes & AI Assistants
- Workflow automation rules
- Outreach automation suite
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
Free Trial
Gmelius
Free Trial is available
HubSpot Service Hub
Free Trial is available
Ratings
Meets Requirements
8.5
568
8.5
2,119
Ease of Use
8.3
575
8.6
2,311
Ease of Setup
8.1
251
8.3
1,322
Ease of Admin
8.3
246
8.5
915
Quality of Support
8.7
496
8.8
1,947
Has the product been a good partner in doing business?
8.5
237
8.8
903
Product Direction (% positive)
8.6
537
8.7
1,987
Features by Category
Ticket and Case Management
8.7
75
|
Verified
8.5
771
|
Verified
8.6
78
|
Verified
8.4
769
|
Verified
8.8
86
|
Verified
8.4
776
|
Verified
9.0
74
|
Verified
8.2
706
|
Verified
9.2
53
|
Verified
7.8
483
9.0
76
|
Verified
8.2
707
|
Verified
9.0
79
|
Verified
8.4
717
8.9
55
|
Verified
8.7
740
|
Verified
Generative AI
Not enough data
7.4
96
Not enough data
7.4
96
Agentic AI - Help Desk
Not enough data
7.5
90
Not enough data
7.6
92
Not enough data
7.5
91
Communication Channels
8.8
62
|
Verified
8.1
505
8.9
77
|
Verified
8.5
718
|
Verified
8.8
62
|
Verified
8.3
642
|
Verified
Feature Not Available
7.8
448
Feature Not Available
7.7
465
Platform
6.9
66
|
Verified
7.4
513
7.6
84
|
Verified
8.1
625
|
Verified
8.4
104
|
Verified
8.4
668
|
Verified
8.7
75
|
Verified
8.3
625
|
Verified
8.1
72
|
Verified
8.3
720
|
Verified
7.9
94
|
Verified
8.5
742
|
Verified
Customer Information
Not enough data
8.4
611
|
Verified
Not enough data
8.6
744
|
Verified
Not enough data
8.6
790
|
Verified
Not enough data
8.0
484
|
Verified
Not enough data
8.3
607
|
Verified
Not enough data
8.3
594
|
Verified
Not enough data
8.5
752
|
Verified
Predictions
Not enough data
7.5
458
|
Verified
Not enough data
7.9
480
|
Verified
Not enough data
8.2
559
Not enough data
7.8
408
|
Verified
Platform
Not enough data
8.5
862
|
Verified
Not enough data
8.2
710
|
Verified
Not enough data
8.4
745
|
Verified
Not enough data
8.6
816
|
Verified
Not enough data
8.4
867
|
Verified
Not enough data
8.2
664
Not enough data
8.5
788
|
Verified
Not enough data
8.8
749
|
Verified
Not enough data
8.7
858
|
Verified
Not enough data
8.8
842
|
Verified
Generative AI
Not enough data
7.7
121
Not enough data
7.8
118
Agentic AI - Customer Success
Not enough data
7.5
92
Not enough data
7.6
93
Not enough data
7.7
94
Not enough data
7.8
93
Not enough data
7.7
93
Setup
8.5
94
Not enough data
8.7
90
Not enough data
Feature Not Available
Not enough data
8.5
104
Not enough data
Management
8.4
88
Not enough data
8.4
66
Not enough data
8.7
76
Not enough data
Generative AI
6.7
10
Not enough data
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
9.1
17
Not enough data
8.7
17
Not enough data
9.0
17
Automation - AI Agents
Not enough data
8.6
17
Not enough data
8.6
17
Not enough data
8.7
17
Not enough data
8.6
17
Not enough data
8.8
17
Platform
Not enough data
8.2
17
Not enough data
8.8
17
Not enough data
8.8
17
Autonomy - AI Agents
Not enough data
8.9
17
Not enough data
8.6
17
Not enough data
8.4
17
Not enough data
8.6
17
Generative AI
Not enough data
8.9
18
Not enough data
9.1
18
Conversational Platform
Not enough data
8.3
806
Not enough data
8.0
609
Not enough data
8.1
356
Not enough data
8.2
549
Support Automation
Not enough data
8.2
634
Not enough data
8.1
398
Not enough data
8.2
610
Not enough data
8.1
567
Generative AI
Not enough data
7.4
265
Not enough data
7.5
262
Sorting & Filtering
8.2
109
Not enough data
8.4
145
Not enough data
7.9
107
Not enough data
8.0
120
Not enough data
Integrations
Feature Not Available
Not enough data
9.2
175
Not enough data
Feature Not Available
Not enough data
Time Management
8.6
138
Not enough data
8.4
136
Not enough data
7.9
97
Not enough data
Generative AI
6.2
22
Not enough data
6.1
22
Not enough data
6.3
22
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.7
141
Not enough data
7.7
139
Not enough data
Feature Not Available
Communication
Not enough data
8.6
426
|
Verified
Not enough data
8.4
424
|
Verified
Not enough data
8.7
390
|
Verified
Not enough data
8.6
338
Not enough data
8.1
266
Internal Use
7.6
84
|
Verified
8.1
625
|
Verified
Not enough data
8.5
382
|
Verified
Not enough data
8.4
342
|
Verified
Not enough data
8.6
423
Not enough data
8.8
413
|
Verified
Not enough data
8.7
401
|
Verified
Generative AI
Not enough data
7.6
188
Self-Service Experience
Not enough data
8.6
657
Not enough data
8.6
630
Not enough data
7.7
86
Not enough data
7.9
418
Not enough data
8.3
453
Self-Service Platform
Not enough data
8.3
439
Not enough data
8.5
455
Not enough data
7.7
362
Not enough data
8.3
431
Agentic AI - Customer Self-Service
Not enough data
8.4
34
Not enough data
8.5
34
Not enough data
8.3
34
Not enough data
8.4
34
Not enough data
8.7
34
Not enough data
8.9
33
Not enough data
8.6
33
Generative AI
Not enough data
7.6
86
Not enough data
7.5
86
Generative AI
Not enough data
7.5
79
Not enough data
7.3
80
Survey Management
Not enough data
8.6
212
|
Verified
Not enough data
8.6
258
|
Verified
Not enough data
8.7
277
|
Verified
Not enough data
8.6
262
|
Verified
Process Management
Not enough data
8.5
245
|
Verified
Not enough data
8.6
255
Not enough data
8.6
253
|
Verified
Not enough data
8.6
254
System Management
Not enough data
8.9
251
|
Verified
Not enough data
8.8
242
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gmelius and HubSpot Service Hub are categorized as Shared Inbox and Help Desk
Unique Categories
Gmelius is categorized as Google Workspace Communication Tools, Project Management Tools, Workflow Management, and Email Management
HubSpot Service Hub is categorized as AI Agents For Business Operations, Conversational Support, Customer Success, Live Chat, Enterprise Feedback Management, Customer Self-Service, and Digital Customer Service Platforms
Reviews
Reviewers' Company Size
Gmelius
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
10.8%
Information Technology and Services
8.1%
Computer Software
5.2%
Accounting
3.6%
Real Estate
3.1%
Other
69.3%
Computer Software
19.6%
Information Technology and Services
10.6%
Marketing and Advertising
5.2%
Financial Services
4.6%
Education Management
3.4%
Other
56.7%
Alternatives
Discussions
What is the best way to use the boards in conjunction with asana? or can we import asana tasks into boards somehow?
1 Comment
EG
Hello Sophie,
The good news is that our dev team is hard at work developing key integrations, and Asana is one of them! At that point, you will be able...Read more
How can carry over links and bcc'd emails from templates?
1 Comment
LY
Hi Jessica, thank you for your question.
What you can do is create and send a campaign once and then duplicate it. This way, you could create a "campaign...Read more
Will you be updating the iOS app?
1 Comment
FB
Hi Paul,
Yes, our team is currently developing native mobile applications for both Android and iOS. The fully-native Android app will be released this...Read more
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
How to customise the website
2 Comments
MK
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 Comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
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