Compare Gmelius and Help Scout
Featured Products
At a Glance
Market Segments
Small-Business (81.5% of reviews)
Small-Business (62.3% of reviews)
Entry-Level Pricing
Starting at $24.00 1 User Per Month
$0.00 5 Users Per Month
Gmelius
Star Rating
(776)4.4 out of 5
Market Segments
Small-Business (81.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $24.00 1 User Per Month
Browse all 2 pricing plans
Help Scout
Star Rating
(427)4.4 out of 5
Market Segments
Small-Business (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plans
Gmelius vs Help Scout
When assessing the two solutions, reviewers found Help Scout easier to use, set up, and administer. Reviewers also preferred doing business with Help Scout overall.
- Reviewers felt that Help Scout meets the needs of their business better than Gmelius.
- When comparing quality of ongoing product support, reviewers felt that Help Scout is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Gmelius over Help Scout.
Pricing
Entry-Level Pricing
Gmelius
Growth
Starting at $24.00
1 User Per Month
- Unlimited Shared Inboxes & AI Assistants
- Workflow automation rules
- Outreach automation suite
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
Free Trial
Gmelius
Free Trial is available
Help Scout
Free Trial is available
Ratings
Meets Requirements
8.5
568
8.7
323
Ease of Use
8.3
575
9.2
327
Ease of Setup
8.1
251
9.2
169
Ease of Admin
8.3
246
9.1
166
Quality of Support
8.7
496
9.0
297
Has the product been a good partner in doing business?
8.5
237
9.1
160
Product Direction (% positive)
8.6
537
8.1
311
Features by Category
Ticket and Case Management
8.7
75
|
Verified
9.2
177
|
Verified
8.6
78
|
Verified
9.2
177
|
Verified
8.8
86
|
Verified
8.6
193
|
Verified
9.0
74
|
Verified
8.6
166
9.2
53
|
Verified
Feature Not Available
9.0
76
|
Verified
8.6
178
|
Verified
9.0
79
|
Verified
8.9
180
|
Verified
8.9
55
|
Verified
8.2
99
Generative AI
Not enough data
5.2
7
Not enough data
6.1
6
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.8
62
|
Verified
Feature Not Available
8.9
77
|
Verified
9.2
170
|
Verified
8.8
62
|
Verified
7.7
105
|
Verified
Feature Not Available
7.7
61
Feature Not Available
6.8
28
|
Verified
Platform
6.9
66
|
Verified
7.5
39
7.6
84
|
Verified
7.7
92
|
Verified
8.4
104
|
Verified
8.6
104
|
Verified
8.7
75
|
Verified
8.5
81
|
Verified
8.1
72
|
Verified
8.1
147
|
Verified
7.9
94
|
Verified
8.2
151
|
Verified
Setup
8.5
94
Not enough data
8.7
90
Not enough data
Feature Not Available
Not enough data
8.5
104
Not enough data
Management
8.4
88
Not enough data
8.4
66
Not enough data
8.7
76
Not enough data
Generative AI
6.7
10
Not enough data
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
9.7
10
Not enough data
8.6
7
Not enough data
8.1
6
Design
Not enough data
7.7
8
Not enough data
8.8
7
Not enough data
8.5
11
Not enough data
9.1
11
Not enough data
9.3
10
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
8.3
57
Not enough data
8.5
31
Not enough data
8.7
33
Not enough data
8.4
36
Support Automation
Not enough data
8.4
36
Not enough data
8.8
42
Not enough data
8.4
34
Not enough data
9.0
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
8.2
109
Not enough data
8.4
145
Not enough data
7.9
107
Not enough data
8.0
120
Not enough data
Integrations
Feature Not Available
Not enough data
9.2
175
Not enough data
Feature Not Available
Not enough data
Time Management
8.6
138
Not enough data
8.4
136
Not enough data
7.9
97
Not enough data
Generative AI
6.2
22
Not enough data
6.1
22
Not enough data
6.3
22
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
8.9
30
|
Verified
Not enough data
8.9
32
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
22
|
Verified
Not enough data
Feature Not Available
Internal Use
7.6
84
|
Verified
7.7
92
|
Verified
Not enough data
8.7
29
|
Verified
Not enough data
7.9
18
|
Verified
Not enough data
9.1
35
|
Verified
Not enough data
9.5
33
|
Verified
Not enough data
8.4
30
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.7
108
Not enough data
8.3
103
Not enough data
Feature Not Available
Not enough data
8.3
26
Not enough data
8.5
29
Self-Service Platform
Not enough data
8.8
28
Not enough data
8.7
31
Not enough data
Feature Not Available
Not enough data
8.7
29
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gmelius and Help Scout are categorized as Shared Inbox, Help Desk, and Email Management
Unique Categories
Gmelius is categorized as Google Workspace Communication Tools, Project Management Tools, and Workflow Management
Help Scout is categorized as Digital Customer Service Platforms, Conversational Support, Customer Communications Management, Live Chat, and Customer Self-Service
Reviews
Reviewers' Company Size
Gmelius
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
10.8%
Information Technology and Services
8.1%
Computer Software
5.2%
Accounting
3.6%
Financial Services
3.1%
Other
69.3%
Computer Software
21.3%
Information Technology and Services
9.9%
Internet
7.5%
Marketing and Advertising
4.3%
Retail
4.1%
Other
52.9%
Discussions
How do I stop Gmelius collapsing Gmails left pane where it lists my folder?
1 Comment
LY
Hi Jürgen, thank you for your question.
Could you please try to click the 3-bars on the upper left corner to toggle the column on and off? It's a Gmail...Read more
Gmelius helps me to share my work and connect my team!
1 Comment
LY
Hi Lina,
Lina from Gmelius here :)
Thanks a lot for taking the time and reviewing Gmelius. We highly appreciate your kind words and couldn't be...Read more
How do I stop Gmelius collapsing Gmails left pane where it lists my folder?
1 Comment
LY
Hi Jürgen,
Lina from Gmelius here. What you are describing is linked to the latest updates on Google's side. If you deactivate Chat and Meet in Gmail's...Read more
What should I look for in a ticketing system?
2 Comments
AG
What you're looking for in a ticketing system is going to depend on your specific processes for reactively and proactively supporting your customers.
I...Read more
Why sometimes the messages are not merged by themself?
2 Comments
DP
I think you need to contact support as I do not have had this issue in the last 3 years (+4100 conversations currently recorded).Read more
Is Helpscout a CRM?
1 Comment
BW
No. Help Scout is an excellent tool for answering customer questions. It can be powerfully integrated with a CRM by syncing Help Scout information back to...Read more
