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Compare GLPI and Track-It! 
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At a Glance
Market Segments
Mid-Market (37.1% of reviews)
Mid-Market (57.7% of reviews)
Entry-Level Pricing
€19.00 Per Month
No pricing available
GLPI
Star Rating
(39)4.6 out of 5
Market Segments
Mid-Market (37.1% of reviews)
Pros & Cons
Entry-Level Pricing
€19.00 Per Month
Browse all 4 pricing plansTrack-It!
Star Rating
(100)3.7 out of 5
Market Segments
Mid-Market (57.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Track-It!Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Track-It! has a solid ticketing system with a score of 8.9, but reviewers mention that GLPI excels in ticket prioritization with a score of 8.8, making it easier for teams to manage urgent issues effectively.
- Reviewers mention that GLPI's automation features shine, particularly in automating ticket routing with a score of 9.6, while Track-It! falls behind with a score of 7.4, leading to potential delays in ticket resolution.
- Users on G2 highlight that GLPI offers a more robust knowledge base integration, scoring 8.1 compared to Track-It!'s 6.8, which enhances the self-service capabilities for users seeking quick solutions.
- Reviewers say that GLPI's mobile support is superior, scoring 8.0, while Track-It! lags with a score of 6.7, indicating that GLPI provides a better experience for users who need to access the system on the go.
- G2 users report that GLPI's reporting capabilities, particularly in dashboards and time tracking, are more advanced, scoring 8.7 and 8.8 respectively, compared to Track-It!'s lower scores of 7.2 and 7.8, which may limit insights for management.
- Users say that Track-It! has a decent asset management feature with a score of 8.3, but reviewers mention that GLPI's overall asset management functionality is more comprehensive, providing better visibility and control over hardware and software assets.
Pricing
Entry-Level Pricing
GLPI
GLPI Network Cloud
€19.00
Per Month
The most advanced GLPI Network Cloud offer: all exclusive plugins included.
- Free backups
- Free updates
- Free data migration
Track-It!
No pricing availableFree Trial
GLPI
Free Trial is available
Track-It!
Free Trial is available
Ratings
Meets Requirements
9.0
27
7.8
86
Ease of Use
8.6
28
7.9
88
Ease of Setup
8.2
16
7.6
51
Ease of Admin
9.1
15
7.9
52
Quality of Support
8.4
20
7.7
66
Has the product been a good partner in doing business?
8.5
11
8.1
50
Product Direction (% positive)
8.5
24
5.7
85
Features by Category
Ticket and Case Management
Not enough data
8.4
16
|
Verified
Not enough data
7.4
16
|
Verified
Not enough data
8.0
16
|
Verified
Not enough data
7.9
14
Not enough data
8.3
9
Not enough data
7.5
16
Not enough data
7.6
15
Not enough data
8.2
10
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.3
11
|
Verified
Not enough data
8.2
14
|
Verified
Not enough data
8.3
9
Not enough data
7.7
8
Not enough data
7.9
8
Platform
Not enough data
7.7
8
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
8.8
7
|
Verified
Not enough data
7.7
14
|
Verified
Not enough data
7.6
13
|
Verified
Administration
Not enough data
6.9
8
|
Verified
Not enough data
8.1
8
|
Verified
Not enough data
7.4
9
|
Verified
Service Desk
Not enough data
8.3
10
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
8.3
10
|
Verified
Management
Not enough data
7.5
6
|
Verified
Not enough data
8.1
6
|
Verified
Not enough data
6.3
5
Not enough data
8.3
5
|
Verified
Not enough data
8.1
6
Functionality
Not enough data
8.9
6
|
Verified
Not enough data
6.3
5
Not enough data
7.2
6
|
Verified
Not enough data
6.4
6
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
9.4
19
7.4
36
8.8
20
7.5
38
9.5
22
8.5
40
8.4
19
6.5
32
7.9
17
6.8
33
Reporting
8.6
21
7.2
35
8.9
19
7.8
29
7.5
17
6.7
24
Access & Usability
7.6
20
6.7
20
8.8
23
7.5
31
9.0
20
8.3
32
9.1
16
Feature Not Available
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
GLPI and Track-It! are categorized as Service Desk
Unique Categories
GLPI is categorized as IT Asset Management
Track-It! is categorized as IT Service Management (ITSM) Tools and Help Desk
Reviews
Reviewers' Company Size
GLPI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Track-It!
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.4%
Telecommunications
13.9%
Government Administration
8.3%
Computer & Network Security
8.3%
Oil & Energy
5.6%
Other
44.4%
Information Technology and Services
13.3%
Hospital & Health Care
6.1%
Higher Education
6.1%
Utilities
4.1%
Retail
4.1%
Other
66.3%
Alternatives
Discussions
Is GLPI free to use?
1 Comment
FL
Yes !
As 100% open source free software (GNU GPL License), GLPI is free to use!
To be accompanied by certified experts, to benefit from unlimited...Read more
What is GLPI ticket?
1 Comment
MA
“Support ticket” is a term popularized by support software to describe an interaction between customers and support teams. When customers have problems, they...Read more
GLPI has no more discussions with answers
Track-It! has no discussions with answers
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