# GLPI vs TOPdesk Comparison

| | GLPI | TOPdesk | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 41 | 30 | 
| **Largest Market Segment** | Mid-Market (37.8% of reviews) | Mid-Market (46.4% of reviews) | 
| **Entry Level Price** | €19.00 Per Month | No pricing available | 

---
## Top Pros & Cons

### GLPI

Pros:
- Ease of Use (2 reviews)
- Asset Management (1 reviews)

Cons:
- Complex Configuration (1 reviews)
- Inadequate Reporting (1 reviews)

### TOPdesk

Pros:
- Features (2 reviews)
- Asset Management (1 reviews)

Cons:
- Ticketing Issues (2 reviews)
- Access Control (1 reviews)

---
## Ratings Comparison
| Rating | GLPI | TOPdesk | 
|---|---|---|
  | **Meets Requirements** | 9.0 (29 reviews) | 8.5 (24 reviews) | 
  | **Ease of Use** | 8.6 (30 reviews) | 8.0 (23 reviews) | 
  | **Ease of Setup** | 8.2 (17 reviews) | 7.3 (5 reviews) | 
  | **Ease of Admin** | 9.1 (15 reviews) | Not enough data | 
  | **Quality of Support** | 8.3 (21 reviews) | 8.8 (20 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (11 reviews) | 8.3 (5 reviews) | 
  | **Product Direction (% positive)** | 8.6 (25 reviews) | 9.5 (24 reviews) | 

---
## Pricing

### GLPI

#### Entry-Level Pricing

Plan: GLPI Network Cloud

Price: €19.00 Per Month

Description: The most advanced GLPI Network Cloud offer: all exclusive plugins included.

Key Features:
- Free backups
- Free updates
- Free data migration

[Browse all 4 editions](https://www.g2.com/products/glpi/pricing)

#### Free Trial

Yes

### TOPdesk

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **GLPI** | N/A | N/A |
| **TOPdesk** | 8.5/10 | 11 |

#### Administration

| Feature | GLPI | TOPdesk | 
|---|---|---|
| **Change Management** | Not enough data | 8.8 (10 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.3 (10 reviews) ✓ Verified | 
| **Reports & Analytics** | Not enough data | 8.8 (10 reviews) ✓ Verified | 

#### Service Desk

| Feature | GLPI | TOPdesk | 
|---|---|---|
| **Help Desk** | Not enough data | 8.8 (10 reviews) ✓ Verified | 
| **Incident Reports** | Not enough data | 8.3 (10 reviews) ✓ Verified | 
| **Process Workflow** | Not enough data | 8.2 (10 reviews) ✓ Verified | 

#### Management

| Feature | GLPI | TOPdesk | 
|---|---|---|
| **Reporting** | Not enough data | 8.3 (10 reviews) ✓ Verified | 
| **Administration Console** | Not enough data | 8.7 (9 reviews) ✓ Verified | 
| **Access Management** | Not enough data | 8.5 (10 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.3 (10 reviews) ✓ Verified | 
| **Policy Dictation** | Not enough data | 8.5 (9 reviews) ✓ Verified | 

#### Functionality

| Feature | GLPI | TOPdesk | 
|---|---|---|
| **Ticketing System** | Not enough data | 9.0 (10 reviews) ✓ Verified | 
| **Performance Logging** | Not enough data | 8.0 (9 reviews) | 
| **Alerting** | Not enough data | 8.8 (10 reviews) ✓ Verified | 
| **Automation** | Not enough data | 8.5 (10 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | GLPI | TOPdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **GLPI** | N/A | N/A |
| **TOPdesk** | N/A | N/A |

#### Asset Inventory

| Feature | GLPI | TOPdesk | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | Not enough data | 
| **Software Asset Inventory** | Not enough data | Not enough data | 
| **Cloud Asset Inventory** | Not enough data | Not enough data | 
| **Mobile Asset Inventory** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 

#### Generative AI

| Feature | GLPI | TOPdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | GLPI | TOPdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | GLPI | TOPdesk | 
|---|---|---|
| **Central Dashboard** | Not enough data | Not enough data | 
| **Asset Policy Management** | Not enough data | Not enough data | 
| **Risk Management** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **GLPI** | 8.6/10 | 27 |
| **TOPdesk** | 8.5/10 | 23 |

#### Incident Management

| Feature | GLPI | TOPdesk | 
|---|---|---|
| **Automate Ticket Routing** | 9.4 (19 reviews) | 8.8 (19 reviews) | 
| **Ticket Prioritization** | 8.8 (20 reviews) | 8.4 (20 reviews) | 
| **Ticket Notifications** | 9.5 (22 reviews) | 9.1 (19 reviews) | 
| **Knowledge Base** | 8.4 (19 reviews) | 8.6 (18 reviews) | 
| **Knowledge Base/Ticket Integration** | 7.9 (17 reviews) | 8.1 (18 reviews) | 

#### Reporting

| Feature | GLPI | TOPdesk | 
|---|---|---|
| **Dashboards** | 8.6 (22 reviews) | 8.2 (19 reviews) | 
| **Time Tracking** | 8.9 (19 reviews) | 8.4 (19 reviews) | 
| **Surveys** | 7.5 (17 reviews) | 8.3 (17 reviews) | 

#### Access & Usability

| Feature | GLPI | TOPdesk | 
|---|---|---|
| **Mobile** | 7.6 (20 reviews) | 8.6 (15 reviews) | 
| **Self Service** | 8.8 (23 reviews) | 8.8 (18 reviews) | 
| **Active Directory** | 9.0 (20 reviews) | 8.8 (16 reviews) | 
| **Multi-Channel Access** | 9.1 (16 reviews) | 8.0 (16 reviews) | 

#### Agentic AI - Service Desk

| Feature | GLPI | TOPdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to GLPI (1):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management)

**Unique to TOPdesk (1):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | GLPI | TOPdesk | 
|---|---|---|
| **Small-Business** | 29.7% | 14.3% | 
| **Mid-Market** | 37.8% | 46.4% | 
| **Enterprise** | 32.4% | 39.3% | 

### By Industry

#### GLPI

- **Information Technology and Services:** 18.4%
- **Telecommunications:** 13.2%
- **Government Administration:** 7.9%
- **Computer & Network Security:** 7.9%
- **Oil & Energy:** 5.3%
- **Hospital & Health Care:** 5.3%
- **Banking:** 5.3%
- **Accounting:** 2.6%
- **Architecture & Planning:** 2.6%
- **Automotive:** 2.6%
- **Other:** 28.9%

#### TOPdesk

- **Computer Software:** 10.7%
- **Retail:** 7.1%
- **Primary/Secondary Education:** 7.1%
- **Higher Education:** 7.1%
- **Consumer Goods:** 7.1%
- **Education Management:** 7.1%
- **Banking:** 3.6%
- **Business Supplies and Equipment:** 3.6%
- **Chemicals:** 3.6%
- **Computer & Network Security:** 3.6%
- **Other:** 39.3%

---
## Alternatives

### Alternatives to GLPI

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1869 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4312 reviews)
- [Lansweeper](https://www.g2.com/products/lansweeper/reviews) — 4.4/5 stars (67 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [Snipe-IT](https://www.g2.com/products/snipe-it/reviews) — 4.6/5 stars (26 reviews)
- [iTop](https://www.g2.com/products/itop/reviews) — 4.3/5 stars (7 reviews)

### Alternatives to TOPdesk

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1869 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (749 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (591 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1175 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12595 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4312 reviews)

---
## Top Discussions

### GLPI

- Title: [What is GLPI ticket?](https://www.g2.com/discussions/what-is-glpi-ticket) — 1 comment
  > **Top comment:** "“Support ticket” is a term popularized by support software to describe an interaction between customers and support teams. When customers have problems, they..."
- Title: [Is GLPI free to use?](https://www.g2.com/discussions/is-glpi-free-to-use) — 1 comment, 1 upvote
  > **Top comment:** "Yes !

As 100% open source free software (GNU GPL License), GLPI is free to use! 

To be accompanied by certified experts, to benefit from unlimited..."

### TOPdesk

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/glpi-vs-topdesk)