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Compare GLPI and Spiceworks Cloud Help Desk 
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At a Glance
Market Segments
Mid-Market (37.1% of reviews)
Mid-Market (65.8% of reviews)
Entry-Level Pricing
€19.00 Per Month
Free
GLPI
Star Rating
(39)4.6 out of 5
Market Segments
Mid-Market (37.1% of reviews)
Pros & Cons
Entry-Level Pricing
€19.00 Per Month
Browse all 4 pricing plansSpiceworks Cloud Help Desk
Star Rating
(311)4.3 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Spiceworks Cloud Help Desk excels in its ticket creation user experience, scoring 8.2, which many find intuitive and user-friendly, while GLPI's ticket creation experience is not rated, indicating a potential gap in user satisfaction.
- Reviewers mention that Spiceworks offers robust ticket notifications with a score of 9.3, ensuring users are promptly informed about ticket updates, whereas GLPI's ticket notifications score slightly lower at 9.5, suggesting it may have a more complex notification system.
- G2 users highlight Spiceworks' strong asset inventory capabilities, particularly in hardware and software asset management, which are crucial for IT departments, while GLPI's asset inventory features are not explicitly rated, leaving some uncertainty about its effectiveness in this area.
- Users on G2 appreciate Spiceworks' ease of setup, scoring 8.7, which allows teams to get started quickly, while GLPI's ease of setup is rated lower at 7.8, indicating that it may require more time and effort to configure.
- Reviewers mention that Spiceworks provides a solid self-service portal with a score of 8.9, allowing users to resolve issues independently, while GLPI's self-service feature scores slightly higher at 9.0, suggesting it may offer more comprehensive options for end-users.
- Users say that Spiceworks has a strong focus on customer support, with a quality of support rating of 8.4, which is on par with GLPI's rating, but the overall user experience with support may vary, as GLPI users report a slightly lower satisfaction with support responsiveness.
Pricing
Entry-Level Pricing
GLPI
GLPI Network Cloud
€19.00
Per Month
The most advanced GLPI Network Cloud offer: all exclusive plugins included.
- Free backups
- Free updates
- Free data migration
Spiceworks Cloud Help Desk
Spiceworks Hosts It
Free
Hosted hassle-free in the cloud.
No installation and no hardware.
Free Trial
GLPI
Free Trial is available
Spiceworks Cloud Help Desk
No trial information availableRatings
Meets Requirements
9.0
27
8.6
286
Ease of Use
8.6
28
8.7
287
Ease of Setup
8.2
16
8.7
215
Ease of Admin
9.1
15
8.8
217
Quality of Support
8.4
20
8.4
235
Has the product been a good partner in doing business?
8.5
11
8.9
176
Product Direction (% positive)
8.5
24
8.1
286
Features by Category
Ticket and Case Management
Not enough data
8.2
13
|
Verified
Not enough data
8.3
13
|
Verified
Not enough data
8.8
11
|
Verified
Not enough data
8.3
10
Not enough data
8.8
7
|
Verified
Not enough data
8.8
11
|
Verified
Not enough data
8.1
12
|
Verified
Not enough data
9.0
8
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.3
12
|
Verified
Not enough data
9.3
12
|
Verified
Not enough data
7.5
6
|
Verified
Not enough data
6.0
5
Not enough data
Feature Not Available
Platform
Not enough data
5.8
8
|
Verified
Not enough data
7.4
9
|
Verified
Not enough data
9.2
10
|
Verified
Not enough data
7.5
8
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
8.0
11
|
Verified
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
9.4
19
Feature Not Available
8.8
20
8.8
125
9.5
22
9.3
131
8.4
19
8.2
113
7.9
17
8.2
102
Reporting
8.6
21
8.6
127
8.9
19
8.4
107
7.5
17
Feature Not Available
Access & Usability
7.6
20
8.1
98
8.8
23
8.9
106
9.0
20
8.9
89
9.1
16
Feature Not Available
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
GLPI and Spiceworks Cloud Help Desk are categorized as Service Desk
Unique Categories
GLPI is categorized as IT Asset Management
Spiceworks Cloud Help Desk is categorized as Help Desk
Reviews
Reviewers' Company Size
GLPI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Spiceworks Cloud Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.4%
Telecommunications
13.9%
Government Administration
8.3%
Computer & Network Security
8.3%
Oil & Energy
5.6%
Other
44.4%
Information Technology and Services
17.9%
Education Management
8.5%
Higher Education
4.9%
Hospital & Health Care
4.6%
Computer Software
2.6%
Other
61.6%
Alternatives
Discussions
Is GLPI free to use?
1 Comment
FL
Yes !
As 100% open source free software (GNU GPL License), GLPI is free to use!
To be accompanied by certified experts, to benefit from unlimited...Read more
What is GLPI ticket?
1 Comment
MA
“Support ticket” is a term popularized by support software to describe an interaction between customers and support teams. When customers have problems, they...Read more
GLPI has no more discussions with answers
I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?
4 Comments
DK
Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote...Read more
What is Spiceworks Cloud Help Desk used for?
1 Comment
AS
It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees Read more
Spiceworks Cloud Help Desk has no more discussions with answers
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