Compare GLPI and SolarWinds Web Help Desk 
At a Glance
Market Segments
Mid-Market (37.1% of reviews)
Mid-Market (62.1% of reviews)
Entry-Level Pricing
€19.00 Per Month
No pricing available
GLPI
Star Rating
(39)4.6 out of 5
Market Segments
Mid-Market (37.1% of reviews)
Pros & Cons
Entry-Level Pricing
€19.00 Per Month
Browse all 4 pricing plansSolarWinds Web Help Desk
Star Rating
(58)3.9 out of 5
Market Segments
Mid-Market (62.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SolarWinds Web Help DeskGLPI vs SolarWinds Web Help Desk
When assessing the two solutions, reviewers found GLPI easier to use and do business with overall. However, reviewers preferred the ease of set up with SolarWinds Web Help Desk, along with administration.
- Reviewers felt that GLPI meets the needs of their business better than SolarWinds Web Help Desk.
- When comparing quality of ongoing product support, reviewers felt that GLPI is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of GLPI over SolarWinds Web Help Desk.
Pricing
Entry-Level Pricing
GLPI
GLPI Network Cloud
€19.00
Per Month
The most advanced GLPI Network Cloud offer: all exclusive plugins included.
- Free backups
- Free updates
- Free data migration
SolarWinds Web Help Desk
No pricing availableFree Trial
GLPI
Free Trial is available
SolarWinds Web Help Desk
Free Trial is available
Ratings
Meets Requirements
9.0
27
8.5
53
Ease of Use
8.6
28
7.9
53
Ease of Setup
8.2
16
8.3
33
Ease of Admin
9.1
15
8.6
35
Quality of Support
8.4
20
8.0
43
Has the product been a good partner in doing business?
8.5
11
8.1
31
Product Direction (% positive)
8.5
24
6.3
50
Features by Category
Administration
Not enough data
8.3
8
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
8.3
10
|
Verified
Service Desk
Not enough data
9.3
10
|
Verified
Not enough data
9.3
9
|
Verified
Not enough data
9.0
10
|
Verified
Management
Not enough data
9.0
7
|
Verified
Not enough data
9.5
7
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
8.0
5
|
Verified
Not enough data
Not enough data
Functionality
Not enough data
9.5
7
|
Verified
Not enough data
8.6
6
Not enough data
8.9
6
|
Verified
Not enough data
9.3
5
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Feature Not Available
Not enough data
8.7
9
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
Not enough data
Management Tools
Not enough data
8.8
10
|
Verified
Not enough data
Feature Not Available
Not enough data
8.7
10
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
9.4
19
8.7
31
8.8
20
8.7
33
9.5
22
9.1
34
8.4
19
7.0
29
7.9
17
7.1
30
Reporting
8.6
21
7.3
31
8.9
19
7.4
28
7.5
17
6.9
24
Access & Usability
7.6
20
5.0
25
8.8
23
7.6
33
9.0
20
8.6
33
9.1
16
7.1
25
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
GLPI and SolarWinds Web Help Desk are categorized as Service Desk
Unique Categories
GLPI is categorized as IT Asset Management
SolarWinds Web Help Desk is categorized as IT Service Management (ITSM) Tools and Incident Management
Reviews
Reviewers' Company Size
GLPI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SolarWinds Web Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.4%
Telecommunications
13.9%
Government Administration
8.3%
Computer & Network Security
8.3%
Oil & Energy
5.6%
Other
44.4%
Information Technology and Services
24.1%
Education Management
19.0%
Higher Education
6.9%
Hospital & Health Care
6.9%
Banking
3.4%
Other
39.7%
Alternatives
Discussions
What is GLPI ticket?
1 Comment
MA
“Support ticket” is a term popularized by support software to describe an interaction between customers and support teams. When customers have problems, they...Read more
Is GLPI free to use?
1 Comment
FL
Yes !
As 100% open source free software (GNU GPL License), GLPI is free to use!
To be accompanied by certified experts, to benefit from unlimited...Read more
GLPI has no more discussions with answers
Are they ever going to fix the issue with opening new tabs and it updating a different ticket?
1 Comment
CC
I don't think that will happen in near future.
We have the same issue and got in touch with SolarWinds developers multiple times.
They are hardly any good...Read more
SolarWinds Web Help Desk has no more discussions with answers
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