# GLPI, Mint Service Desk vs Snipe-IT Comparison | | GLPI | Mint Service Desk | Snipe-IT | |---|---|---|---| | **Star Rating** | 4.5 out of 5 | 4.8 out of 5 | 4.6 out of 5 | | **Total Reviews** | 41 | 17 | 26 | | **Largest Market Segment** | Mid-Market (37.8% of reviews) | Small-Business (53.3% of reviews) | Mid-Market (64.0% of reviews) | | **Entry Level Price** | €19.00 Per Month | Contact Us Per Month | No pricing available | --- ## Top Pros & Cons ### GLPI Pros: - Ease of Use (2 reviews) - Asset Management (1 reviews) Cons: - Complex Configuration (1 reviews) - Inadequate Reporting (1 reviews) ### Mint Service Desk **Not enough data** ### Snipe-IT Pros: - Asset Management (2 reviews) - Ease of Use (2 reviews) Cons: - Inadequate Reporting (2 reviews) - Learning Curve (1 reviews) --- ## Ratings Comparison | Rating | GLPI | Mint Service Desk | Snipe-IT | |---|---|---|---| | **Meets Requirements** | 9.0 (29 reviews) | 9.3 (12 reviews) | 8.7 (17 reviews) | | **Ease of Use** | 8.6 (30 reviews) | 8.7 (13 reviews) | 9.5 (18 reviews) | | **Ease of Setup** | 8.2 (17 reviews) | 9.2 (6 reviews) | 8.7 (15 reviews) | | **Ease of Admin** | 9.1 (15 reviews) | 9.3 (5 reviews) | 9.2 (14 reviews) | | **Quality of Support** | 8.3 (21 reviews) | 9.6 (13 reviews) | 8.5 (12 reviews) | | **Has the product been a good partner in doing business?** | 8.5 (11 reviews) | 9.7 (5 reviews) | 9.5 (11 reviews) | | **Product Direction (% positive)** | 8.6 (25 reviews) | 9.1 (13 reviews) | 10.0 (17 reviews) | --- ## Pricing ### GLPI #### Entry-Level Pricing Plan: GLPI Network Cloud Price: €19.00 Per Month Description: The most advanced GLPI Network Cloud offer: all exclusive plugins included. Key Features: - Free backups - Free updates - Free data migration [Browse all 4 editions](https://www.g2.com/products/glpi/pricing) #### Free Trial Yes ### Mint Service Desk #### Entry-Level Pricing Plan: Mint Service Desk Enterprise on Premises Price: Contact Us Per Month Description: On premises version comes with unlimited number of agents. Key Features: - Asset Management - Ticket Management - Contract Management [Browse all 3 editions](https://www.g2.com/products/mint-service-desk/pricing) #### Free Trial Yes ### Snipe-IT #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **GLPI** | N/A | N/A | | **Mint Service Desk** | N/A | N/A | | **Snipe-IT** | N/A | N/A | #### Administration | Feature | GLPI | Mint Service Desk | Snipe-IT | |---|---|---|---| | **Change Management** | Not enough data | Not enough data | Not enough data | | **Asset Management** | Not enough data | Not enough data | Not enough data | | **Reports & Analytics** | Not enough data | Not enough data | Not enough data | #### Service Desk | Feature | GLPI | Mint Service Desk | Snipe-IT | |---|---|---|---| | **Help Desk** | Not enough data | Not enough data | Not enough data | | **Incident Reports** | Not enough data | Not enough data | Not enough data | | **Process Workflow** | Not enough data | Not enough data | Not enough data | #### Management | Feature | GLPI | Mint Service Desk | Snipe-IT | |---|---|---|---| | **Reporting** | Not enough data | Not enough data | Not enough data | | **Administration Console** | Not enough data | Not enough data | Not enough data | | **Access Management** | Not enough data | Not enough data | Not enough data | | **Asset Management** | Not enough data | Not enough data | Not enough data | | **Policy Dictation** | Not enough data | Not enough data | Not enough data | #### Functionality | Feature | GLPI | Mint Service Desk | Snipe-IT | |---|---|---|---| | **Ticketing System** | Not enough data | Not enough data | Not enough data | | **Performance Logging** | Not enough data | Not enough data | Not enough data | | **Alerting** | Not enough data | Not enough data | Not enough data | | **Automation** | Not enough data | Not enough data | Not enough data | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | GLPI | Mint Service Desk | Snipe-IT | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### IT Asset Management | Product | Score | Reviews | |---|---|---| | **GLPI** | N/A | N/A | | **Mint Service Desk** | N/A | N/A | | **Snipe-IT** | 9.1/10 | 11 | #### Asset Inventory | Feature | GLPI | Mint Service Desk | Snipe-IT | |---|---|---|---| | **Hardware Asset Inventory** | Not enough data | Not enough data | 9.8 (11 reviews) | | **Software Asset Inventory** | Not enough data | Not enough data | 9.7 (10 reviews) | | **Cloud Asset Inventory** | Not enough data | Not enough data | Not enough data | | **Mobile Asset Inventory** | Not enough data | Not enough data | 9.6 (8 reviews) | | **Asset Discovery** | Not enough data | Not enough data | 8.6 (6 reviews) | #### Generative AI | Feature | GLPI | Mint Service Desk | Snipe-IT | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Generation** | Not enough data | Not enough data | Not enough data | #### Agentic AI - IT Asset Management | Feature | GLPI | Mint Service Desk | Snipe-IT | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | #### Management | Feature | GLPI | Mint Service Desk | Snipe-IT | |---|---|---|---| | **Central Dashboard** | Not enough data | Not enough data | 9.0 (8 reviews) | | **Asset Policy Management** | Not enough data | Not enough data | 8.6 (6 reviews) | | **Risk Management** | Not enough data | Not enough data | 8.0 (5 reviews) | | **Integrations** | Not enough data | Not enough data | 9.3 (5 reviews) | ### Customer Self-Service | Product | Score | Reviews | |---|---|---| | **GLPI** | N/A | N/A | | **Mint Service Desk** | N/A | N/A | | **Snipe-IT** | N/A | N/A | #### Generative AI | Feature | GLPI | Mint Service Desk | Snipe-IT | |---|---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | #### Self-Service Experience | Feature | GLPI | Mint Service Desk | Snipe-IT | |---|---|---|---| | **Knowledge Base** | Not enough data | Not enough data | Not enough data | | **Searchable Articles** | Not enough data | Not enough data | Not enough data | | **Community Forums** | Not enough data | Not enough data | Not enough data | | **Mobile Optimization** | Not enough data | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | Not enough data | #### Self-Service Platform | Feature | GLPI | Mint Service Desk | Snipe-IT | |---|---|---|---| | **Branding** | Not enough data | Not enough data | Not enough data | | **Automation** | Not enough data | Not enough data | Not enough data | | **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Customer Self-Service | Feature | GLPI | Mint Service Desk | Snipe-IT | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **GLPI** | 8.6/10 | 27 | | **Mint Service Desk** | 9.1/10 | 14 | | **Snipe-IT** | N/A | N/A | #### Incident Management | Feature | GLPI | Mint Service Desk | Snipe-IT | |---|---|---|---| | **Automate Ticket Routing** | 9.4 (19 reviews) | 9.3 (12 reviews) | Not enough data | | **Ticket Prioritization** | 8.8 (20 reviews) | 9.6 (12 reviews) | Not enough data | | **Ticket Notifications** | 9.5 (22 reviews) | 9.3 (12 reviews) | Not enough data | | **Knowledge Base** | 8.4 (19 reviews) | 8.8 (8 reviews) | Not enough data | | **Knowledge Base/Ticket Integration** | 7.9 (17 reviews) | 8.8 (8 reviews) | Not enough data | #### Reporting | Feature | GLPI | Mint Service Desk | Snipe-IT | |---|---|---|---| | **Dashboards** | 8.6 (22 reviews) | 9.4 (11 reviews) | Not enough data | | **Time Tracking** | 8.9 (19 reviews) | 9.1 (9 reviews) | Not enough data | | **Surveys** | 7.5 (17 reviews) | 8.5 (8 reviews) | Not enough data | #### Access & Usability | Feature | GLPI | Mint Service Desk | Snipe-IT | |---|---|---|---| | **Mobile** | 7.6 (20 reviews) | 8.7 (9 reviews) | Not enough data | | **Self Service** | 8.8 (23 reviews) | 9.2 (11 reviews) | Not enough data | | **Active Directory** | 9.0 (20 reviews) | 8.8 (7 reviews) | Not enough data | | **Multi-Channel Access** | 9.1 (16 reviews) | 9.2 (8 reviews) | Not enough data | #### Agentic AI - Service Desk | Feature | GLPI | Mint Service Desk | Snipe-IT | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | --- ## Categories **Unique to GLPI (2):** [Service Desk Software](https://www.g2.com/categories/service-desk), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management) **Unique to Mint Service Desk (3):** [Service Desk Software](https://www.g2.com/categories/service-desk), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) **Unique to Snipe-IT (1):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management) --- ## Reviewer Demographics ### By Company Size | Segment | GLPI | Mint Service Desk | Snipe-IT | |---|---|---|---| | **Small-Business** | 29.7% | 53.3% | 20.0% | | **Mid-Market** | 37.8% | 40.0% | 64.0% | | **Enterprise** | 32.4% | 6.7% | 16.0% | ### By Industry #### GLPI - **Information Technology and Services:** 18.4% - **Telecommunications:** 13.2% - **Government Administration:** 7.9% - **Computer & Network Security:** 7.9% - **Oil & Energy:** 5.3% - **Hospital & Health Care:** 5.3% - **Banking:** 5.3% - **Accounting:** 2.6% - **Architecture & Planning:** 2.6% - **Automotive:** 2.6% - **Other:** 28.9% #### Mint Service Desk - **Information Technology and Services:** 26.7% - **Financial Services:** 13.3% - **Computer Software:** 13.3% - **Publishing:** 6.7% - **Information Services:** 6.7% - **Human Resources:** 6.7% - **Food Production:** 6.7% - **Education Management:** 6.7% - **Consumer Services:** 6.7% - **Computer Networking:** 6.7% #### Snipe-IT - **Information Technology and Services:** 16.7% - **Computer Software:** 12.5% - **Primary/Secondary Education:** 8.3% - **Financial Services:** 8.3% - **Broadcast Media:** 4.2% - **Computer & Network Security:** 4.2% - **Consumer Services:** 4.2% - **E-Learning:** 4.2% - **Government Administration:** 4.2% - **Government Relations:** 4.2% - **Other:** 29.2% --- ## Alternatives ### Alternatives to GLPI - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews) - [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews) - [Lansweeper](https://www.g2.com/products/lansweeper/reviews) — 4.4/5 stars (67 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews) - [iTop](https://www.g2.com/products/itop/reviews) — 4.3/5 stars (7 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews) ### Alternatives to Mint Service Desk - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7616 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1145 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (590 reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12427 reviews) ### Alternatives to Snipe-IT - [IT Glue](https://www.g2.com/products/it-glue/reviews) — 4.6/5 stars (684 reviews) - [Lansweeper](https://www.g2.com/products/lansweeper/reviews) — 4.4/5 stars (67 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews) - [Oomnitza](https://www.g2.com/products/oomnitza/reviews) — 4.6/5 stars (139 reviews) - [PDQ Deploy & Inventory](https://www.g2.com/products/pdq-deploy-inventory/reviews) — 4.8/5 stars (274 reviews) - [AssetTrack for ServiceNow](https://www.g2.com/products/ami-assettrack-for-servicenow/reviews) — 4.3/5 stars (10 reviews) - [Hudu](https://www.g2.com/products/hudu/reviews) — 4.7/5 stars (354 reviews) - [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) — 4.3/5 stars (464 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1145 reviews) --- ## Top Discussions ### GLPI - Title: [What is GLPI ticket?](https://www.g2.com/discussions/what-is-glpi-ticket) — 1 comment > **Top comment:** "“Support ticket” is a term popularized by support software to describe an interaction between customers and support teams. When customers have problems, they..." - Title: [Is GLPI free to use?](https://www.g2.com/discussions/is-glpi-free-to-use) — 1 comment, 1 upvote > **Top comment:** "Yes ! As 100% open source free software (GNU GPL License), GLPI is free to use! To be accompanied by certified experts, to benefit from unlimited..." ### Mint Service Desk - Title: [What are the benefits of the service desk function?](https://www.g2.com/discussions/what-are-the-benefits-of-the-service-desk-function) — 1 comment *(includes official response)* > **Top comment:** "I think the best answer can be found directly on our website -> https://www.mintsd.com/blog/what-are-the-benefits-of-using-ticketing-management-system" - Title: [What does service desk software do?](https://www.g2.com/discussions/mint-service-desk-what-does-service-desk-software-do) — 1 comment *(includes official response)* > **Top comment:** "MINT SD is a service desk and asset manager combined in one ITSM solution. We offer multiple communication channels to customers and end users, facilitating..." - Title: [What are the features of help desk software?](https://www.g2.com/discussions/what-are-the-features-of-help-desk-software) — 1 comment *(includes official response)* > **Top comment:** "Comment deleted by user." ### Snipe-IT - Title: [can snipe-it integrated with ticketing tool ?](https://www.g2.com/discussions/36654-can-snipe-it-integrated-with-ticketing-tool) — 1 comment, 1 upvote > **Top comment:** "No, it can't." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/glpi-vs-mint-service-desk-vs-snipe-it)