Compare GLPI and Mint Service Desk 
At a Glance
Market Segments
Mid-Market (37.1% of reviews)
Small-Business (50.0% of reviews)
Entry-Level Pricing
€19.00 Per Month
Contact Us Per Month
GLPI
Star Rating
(39)4.6 out of 5
Market Segments
Mid-Market (37.1% of reviews)
Pros & Cons
Entry-Level Pricing
€19.00 Per Month
Browse all 4 pricing plansMint Service Desk
Star Rating
(16)4.8 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us Per Month
Browse all 3 pricing plansGLPI vs Mint Service Desk
When assessing the two solutions, reviewers found them equally easy to use. However, Mint Service Desk is easier to set up and administer. Reviewers also preferred doing business with Mint Service Desk overall.
- Reviewers felt that Mint Service Desk meets the needs of their business better than GLPI.
- When comparing quality of ongoing product support, reviewers felt that Mint Service Desk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Mint Service Desk over GLPI.
Pricing
Entry-Level Pricing
GLPI
GLPI Network Cloud
€19.00
Per Month
The most advanced GLPI Network Cloud offer: all exclusive plugins included.
- Free backups
- Free updates
- Free data migration
Mint Service Desk
Mint Service Desk Enterprise on Premises
Contact Us
Per Month
On premises version comes with unlimited number of agents.
- Asset Management
- Ticket Management
- Contract Management
Free Trial
GLPI
Free Trial is available
Mint Service Desk
Free Trial is available
Ratings
Meets Requirements
9.0
27
9.2
11
Ease of Use
8.6
28
8.6
12
Ease of Setup
8.2
16
9.3
5
Ease of Admin
9.1
15
9.3
5
Quality of Support
8.4
20
9.6
12
Has the product been a good partner in doing business?
8.5
11
9.7
5
Product Direction (% positive)
8.5
24
10.0
12
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
9.4
19
9.2
11
8.8
20
9.5
11
9.5
22
9.2
11
8.4
19
8.8
8
7.9
17
8.8
8
Reporting
8.6
21
9.5
10
8.9
19
9.1
9
7.5
17
8.5
8
Access & Usability
7.6
20
8.7
9
8.8
23
9.3
10
9.0
20
8.8
7
9.1
16
9.2
8
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
GLPI and Mint Service Desk are categorized as Service Desk
Unique Categories
GLPI is categorized as IT Asset Management
Mint Service Desk is categorized as IT Service Management (ITSM) Tools and Customer Self-Service
Reviews
Reviewers' Company Size
GLPI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mint Service Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.4%
Telecommunications
13.9%
Government Administration
8.3%
Computer & Network Security
8.3%
Oil & Energy
5.6%
Other
44.4%
Information Technology and Services
28.6%
Financial Services
14.3%
Publishing
7.1%
Information Services
7.1%
Human Resources
7.1%
Other
35.7%
Alternatives
Discussions
What is GLPI ticket?
1 Comment
MA
“Support ticket” is a term popularized by support software to describe an interaction between customers and support teams. When customers have problems, they...Read more
Is GLPI free to use?
1 Comment
FL
Yes !
As 100% open source free software (GNU GPL License), GLPI is free to use!
To be accompanied by certified experts, to benefit from unlimited...Read more
GLPI has no more discussions with answers
What are the benefits of the service desk function?
1 Comment
Official Response from Mint Service Desk
I think the best answer can be found directly on our website ->
https://www.mintsd.com/blog/what-are-the-benefits-of-using-ticketing-management-systemRead more
What does service desk software do?
1 Comment
Official Response from Mint Service Desk
MINT SD is a service desk and asset manager combined in one ITSM solution. We offer multiple communication channels to customers and end users, facilitating...Read more
What are the features of help desk software?
1 Comment
Official Response from Mint Service Desk
Comment deleted by user.Read more
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