Compare GLPI and ManageEngine ServiceDesk Plus MSP 
At a Glance
Market Segments
Mid-Market (37.1% of reviews)
Mid-Market (53.8% of reviews)
Entry-Level Pricing
€19.00 Per Month
No pricing available
GLPI
Star Rating
(39)4.6 out of 5
Market Segments
Mid-Market (37.1% of reviews)
Pros & Cons
Entry-Level Pricing
€19.00 Per Month
Browse all 4 pricing plansManageEngine ServiceDesk Plus MSP
Star Rating
(15)4.4 out of 5
Market Segments
Mid-Market (53.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ManageEngine ServiceDesk Plus MSPGLPI vs ManageEngine ServiceDesk Plus MSP
When assessing the two solutions, reviewers found GLPI easier to use, set up, and administer. However, reviewers preferred doing business with ManageEngine ServiceDesk Plus MSP overall.
- Reviewers felt that ManageEngine ServiceDesk Plus MSP meets the needs of their business better than GLPI.
- When comparing quality of ongoing product support, reviewers felt that GLPI is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of GLPI over ManageEngine ServiceDesk Plus MSP.
Pricing
Entry-Level Pricing
GLPI
GLPI Network Cloud
€19.00
Per Month
The most advanced GLPI Network Cloud offer: all exclusive plugins included.
- Free backups
- Free updates
- Free data migration
ManageEngine ServiceDesk Plus MSP
No pricing availableFree Trial
GLPI
Free Trial is available
ManageEngine ServiceDesk Plus MSP
No trial information availableRatings
Meets Requirements
9.0
27
9.2
10
Ease of Use
8.6
28
8.2
10
Ease of Setup
8.2
16
7.8
6
Ease of Admin
9.1
15
8.3
6
Quality of Support
8.4
20
8.3
9
Has the product been a good partner in doing business?
8.5
11
8.9
6
Product Direction (% positive)
8.5
24
6.5
10
Features by Category
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
9.4
19
Not enough data
8.8
20
9.3
5
9.5
22
8.9
6
8.4
19
7.3
5
7.9
17
6.7
5
Reporting
8.6
21
8.3
6
8.9
19
7.8
6
7.5
17
Not enough data
Access & Usability
7.6
20
Not enough data
8.8
23
Not enough data
9.0
20
8.3
5
9.1
16
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
GLPI and ManageEngine ServiceDesk Plus MSP are categorized as Service Desk
Unique Categories
GLPI is categorized as IT Asset Management
ManageEngine ServiceDesk Plus MSP has no unique categories
Reviews
Reviewers' Company Size
GLPI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ManageEngine ServiceDesk Plus MSP
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.4%
Telecommunications
13.9%
Government Administration
8.3%
Computer & Network Security
8.3%
Oil & Energy
5.6%
Other
44.4%
Information Technology and Services
23.1%
Government Administration
15.4%
Retail
7.7%
Pharmaceuticals
7.7%
Insurance
7.7%
Other
38.5%
Alternatives
Discussions
What is GLPI ticket?
1 Comment
MA
“Support ticket” is a term popularized by support software to describe an interaction between customers and support teams. When customers have problems, they...Read more
Is GLPI free to use?
1 Comment
FL
Yes !
As 100% open source free software (GNU GPL License), GLPI is free to use!
To be accompanied by certified experts, to benefit from unlimited...Read more
GLPI has no more discussions with answers
ManageEngine ServiceDesk Plus MSP has no discussions with answers
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