# GLPI vs Ivanti Neurons for ITSM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Ivanti Neurons for ITSM excels in automation and AI-driven capabilities, which significantly streamline incident, problem, and change management. Users appreciate how it reduces manual work through intelligent workflows, making IT processes more efficient.
- **Users say** that GLPI stands out for its clear and structured approach to tracking IT assets, tickets, and changes. This organization helps make day-to-day IT work faster and smoother, with one reviewer highlighting its transparency as a key benefit.
- **Reviewers mention** that Ivanti Neurons for ITSM has a user-friendly interface that simplifies ticket logging and data management. This ease of use is particularly beneficial for teams looking to enhance their operational efficiency without getting bogged down in complex processes.
- **According to verified reviews** , GLPI is praised for its intuitive setup and user-friendly interface, which allows for quick implementation without the need for extensive support. This makes it an attractive option for organizations that prioritize ease of onboarding.
- **G2 reviewers highlight** that while Ivanti Neurons for ITSM has a strong focus on automation, it sometimes faces challenges in matching specific workflow needs, which can lead to configuration difficulties for some users.
- **Users report** that GLPI's open-source nature and ease of use make it a perfect fit for support teams, with many finding it easy to manage cases and navigate the system without extensive training.



| | GLPI | Ivanti Neurons for ITSM | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 41 | 266 | 
| **Largest Market Segment** | Mid-Market (37.8% of reviews) | Enterprise (57.1% of reviews) | 
| **Entry Level Price** | €19.00 Per Month | No pricing available | 

---
## Top Pros & Cons

### GLPI

Pros:
- Ease of Use (2 reviews)
- Asset Management (1 reviews)

Cons:
- Complex Configuration (1 reviews)
- Inadequate Reporting (1 reviews)

### Ivanti Neurons for ITSM

Pros:
- Customization (3 reviews)
- Integrations (3 reviews)

Cons:
- Clunky Interface (1 reviews)
- Compatibility Issues (1 reviews)

---
## Ratings Comparison
| Rating | GLPI | Ivanti Neurons for ITSM | 
|---|---|---|
  | **Meets Requirements** | 9.0 (29 reviews) | 8.3 (206 reviews) | 
  | **Ease of Use** | 8.6 (30 reviews) | 7.6 (231 reviews) | 
  | **Ease of Setup** | 8.2 (17 reviews) | 6.9 (182 reviews) | 
  | **Ease of Admin** | 9.1 (15 reviews) | 7.3 (130 reviews) | 
  | **Quality of Support** | 8.3 (21 reviews) | 7.7 (189 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (11 reviews) | 8.0 (126 reviews) | 
  | **Product Direction (% positive)** | 8.6 (25 reviews) | 7.8 (199 reviews) | 

---
## Pricing

### GLPI

#### Entry-Level Pricing

Plan: GLPI Network Cloud

Price: €19.00 Per Month

Description: The most advanced GLPI Network Cloud offer: all exclusive plugins included.

Key Features:
- Free backups
- Free updates
- Free data migration

[Browse all 4 editions](https://www.g2.com/products/glpi/pricing)

#### Free Trial

Yes

### Ivanti Neurons for ITSM

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **GLPI** | N/A | N/A |
| **Ivanti Neurons for ITSM** | 8.1/10 | 133 |

#### Administration

| Feature | GLPI | Ivanti Neurons for ITSM | 
|---|---|---|
| **Change Management** | Not enough data | 8.1 (65 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 7.7 (67 reviews) ✓ Verified | 
| **Reports & Analytics** | Not enough data | 7.4 (76 reviews) ✓ Verified | 

#### Service Desk

| Feature | GLPI | Ivanti Neurons for ITSM | 
|---|---|---|
| **Help Desk** | Not enough data | 8.7 (86 reviews) ✓ Verified | 
| **Incident Reports** | Not enough data | 8.2 (69 reviews) ✓ Verified | 
| **Process Workflow** | Not enough data | 8.3 (93 reviews) ✓ Verified | 

#### Management

| Feature | GLPI | Ivanti Neurons for ITSM | 
|---|---|---|
| **Reporting** | Not enough data | 7.8 (32 reviews) ✓ Verified | 
| **Administration Console** | Not enough data | 6.6 (25 reviews) ✓ Verified | 
| **Access Management** | Not enough data | 7.6 (15 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.5 (31 reviews) ✓ Verified | 
| **Policy Dictation** | Not enough data | 7.3 (22 reviews) ✓ Verified | 

#### Functionality

| Feature | GLPI | Ivanti Neurons for ITSM | 
|---|---|---|
| **Ticketing System** | Not enough data | 9.3 (40 reviews) ✓ Verified | 
| **Performance Logging** | Not enough data | 7.1 (16 reviews) ✓ Verified | 
| **Alerting** | Not enough data | 7.1 (16 reviews) ✓ Verified | 
| **Automation** | Not enough data | 9.0 (48 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | GLPI | Ivanti Neurons for ITSM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.7 (12 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.0 (24 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | 9.4 (11 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **GLPI** | N/A | N/A |
| **Ivanti Neurons for ITSM** | N/A | N/A |

#### Asset Inventory

| Feature | GLPI | Ivanti Neurons for ITSM | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | Not enough data | 
| **Software Asset Inventory** | Not enough data | Not enough data | 
| **Cloud Asset Inventory** | Not enough data | Not enough data | 
| **Mobile Asset Inventory** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 

#### Generative AI

| Feature | GLPI | Ivanti Neurons for ITSM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | GLPI | Ivanti Neurons for ITSM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | GLPI | Ivanti Neurons for ITSM | 
|---|---|---|
| **Central Dashboard** | Not enough data | Not enough data | 
| **Asset Policy Management** | Not enough data | Not enough data | 
| **Risk Management** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **GLPI** | 8.6/10 | 27 |
| **Ivanti Neurons for ITSM** | 7.5/10 | 108 |

#### Incident Management

| Feature | GLPI | Ivanti Neurons for ITSM | 
|---|---|---|
| **Automate Ticket Routing** | 9.4 (19 reviews) | 8.2 (88 reviews) | 
| **Ticket Prioritization** | 8.8 (20 reviews) | 8.3 (94 reviews) | 
| **Ticket Notifications** | 9.5 (22 reviews) | 8.1 (98 reviews) | 
| **Knowledge Base** | 8.4 (19 reviews) | 7.4 (87 reviews) | 
| **Knowledge Base/Ticket Integration** | 7.9 (17 reviews) | 7.5 (82 reviews) | 

#### Reporting

| Feature | GLPI | Ivanti Neurons for ITSM | 
|---|---|---|
| **Dashboards** | 8.6 (22 reviews) | 7.6 (99 reviews) | 
| **Time Tracking** | 8.9 (19 reviews) | 7.3 (78 reviews) | 
| **Surveys** | 7.5 (17 reviews) | 6.9 (68 reviews) | 

#### Access & Usability

| Feature | GLPI | Ivanti Neurons for ITSM | 
|---|---|---|
| **Mobile** | 7.6 (20 reviews) | 6.1 (52 reviews) | 
| **Self Service** | 8.8 (23 reviews) | 7.9 (92 reviews) | 
| **Active Directory** | 9.0 (20 reviews) | 7.8 (79 reviews) | 
| **Multi-Channel Access** | 9.1 (16 reviews) | 7.4 (53 reviews) | 

#### Agentic AI - Service Desk

| Feature | GLPI | Ivanti Neurons for ITSM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to GLPI (1):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management)

**Unique to Ivanti Neurons for ITSM (1):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | GLPI | Ivanti Neurons for ITSM | 
|---|---|---|
| **Small-Business** | 29.7% | 12.7% | 
| **Mid-Market** | 37.8% | 30.2% | 
| **Enterprise** | 32.4% | 57.1% | 

### By Industry

#### GLPI

- **Information Technology and Services:** 18.4%
- **Telecommunications:** 13.2%
- **Government Administration:** 7.9%
- **Computer & Network Security:** 7.9%
- **Oil & Energy:** 5.3%
- **Hospital & Health Care:** 5.3%
- **Banking:** 5.3%
- **Accounting:** 2.6%
- **Architecture & Planning:** 2.6%
- **Automotive:** 2.6%
- **Other:** 28.9%

#### Ivanti Neurons for ITSM

- **Information Technology and Services:** 15.8%
- **Hospital & Health Care:** 7.5%
- **Government Administration:** 7.1%
- **Higher Education:** 5.8%
- **Computer Software:** 5.8%
- **Education Management:** 5.8%
- **Banking:** 4.1%
- **Retail:** 3.3%
- **Transportation/Trucking/Railroad:** 2.9%
- **Staffing and Recruiting:** 2.9%
- **Other:** 39.0%

---
## Alternatives

### Alternatives to GLPI

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1880 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (987 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4391 reviews)
- [Lansweeper](https://www.g2.com/products/lansweeper/reviews) — 4.4/5 stars (68 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (783 reviews)
- [Snipe-IT](https://www.g2.com/products/snipe-it/reviews) — 4.6/5 stars (27 reviews)
- [iTop](https://www.g2.com/products/itop/reviews) — 4.3/5 stars (7 reviews)

### Alternatives to Ivanti Neurons for ITSM

- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1880 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (987 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (293 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews) — 3.9/5 stars (48 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (783 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (749 reviews)
- [CA Service Desk Manager](https://www.g2.com/products/ca-service-desk-manager/reviews) — 4.2/5 stars (20 reviews)
- [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews)

---
## Top Discussions

### GLPI

- Title: [What is GLPI ticket?](https://www.g2.com/discussions/what-is-glpi-ticket) — 1 comment
  > **Top comment:** "“Support ticket” is a term popularized by support software to describe an interaction between customers and support teams. When customers have problems, they..."
- Title: [Is GLPI free to use?](https://www.g2.com/discussions/is-glpi-free-to-use) — 1 comment, 1 upvote
  > **Top comment:** "Yes !

As 100% open source free software (GNU GPL License), GLPI is free to use! 

To be accompanied by certified experts, to benefit from unlimited..."

### Ivanti Neurons for ITSM

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/glpi-vs-ivanti-neurons-for-itsm)