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At a Glance
Market Segments
Mid-Market (37.1% of reviews)
Small-Business (70.1% of reviews)
Entry-Level Pricing
€19.00 Per Month
$29.00 1 User Per Month
GLPI
Star Rating
(39)4.6 out of 5
Market Segments
Mid-Market (37.1% of reviews)
Pros & Cons
Entry-Level Pricing
€19.00 Per Month
Browse all 4 pricing plansIT Glue
Star Rating
(649)4.7 out of 5
Market Segments
Small-Business (70.1% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that IT Glue excels in its ease of use, scoring 9.1, with users highlighting the intuitive interface and seamless integration with other tools, making documentation and knowledge sharing straightforward. In contrast, GLPI, with a score of 8.6, has been noted for its steeper learning curve, which some users find challenging when first getting started.
- Users report that IT Glue's quality of support is highly rated at 8.8, with many reviewers praising the responsiveness and helpfulness of the support team. Conversely, GLPI's support, rated at 8.4, has received mixed feedback, with some users mentioning delays in response times and less comprehensive assistance.
- Reviewers mention that IT Glue's product direction is strong, with a score of 8.9, indicating a commitment to continuous improvement and feature updates that align with user needs. GLPI, while still positive at 8.5, has been noted for slower updates and less frequent enhancements, which some users feel could hinder its competitiveness.
- Users on G2 highlight that IT Glue's entry-level price of $29.00 is perceived as reasonable given the extensive features and support provided, especially for small businesses. In contrast, GLPI's entry-level price of €19.00 is attractive, but some users feel that the value may not match the cost due to its limitations in certain functionalities.
- G2 users report that IT Glue has a robust feature set, particularly with its "Document Management" and "Password Management" capabilities, which are frequently praised for their effectiveness. GLPI, while offering solid asset management features, has been noted for lacking some advanced functionalities that IT Glue provides, which can impact user experience.
- Users say that both products score equally in ease of administration at 9.0, but IT Glue's streamlined processes and user-friendly dashboards are often highlighted as superior, making it easier for teams to manage their documentation and workflows compared to GLPI's more complex administrative interface.
Pricing
Entry-Level Pricing
GLPI
GLPI Network Cloud
€19.00
Per Month
The most advanced GLPI Network Cloud offer: all exclusive plugins included.
- Free backups
- Free updates
- Free data migration
IT Glue
Basic
$29.00
1 User Per Month
5 user minimum
- Unlimited Organizations
- Unlimited Documentation
- Unlimited Client Accounts
Free Trial
GLPI
Free Trial is available
IT Glue
No trial information availableRatings
Meets Requirements
9.0
27
9.2
548
Ease of Use
8.6
28
9.1
598
Ease of Setup
8.2
16
8.7
430
Ease of Admin
9.1
15
9.0
364
Quality of Support
8.4
20
8.7
439
Has the product been a good partner in doing business?
8.5
11
9.0
350
Product Direction (% positive)
8.5
24
8.9
553
Features by Category
Task Tracking
Not enough data
8.3
337
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Checklist Options
Not enough data
8.0
331
Not enough data
Feature Not Available
Not enough data
8.0
306
Software Availability
Not enough data
8.6
354
Not enough data
8.8
353
Not enough data
6.9
324
Not enough data
8.4
313
Knowledge Pages
Not enough data
7.9
358
Not enough data
Feature Not Available
Not enough data
8.9
370
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
366
Knowledge Dissemination
Not enough data
7.9
327
Not enough data
8.7
375
Not enough data
9.2
386
Not enough data
8.1
354
Not enough data
8.4
375
Not enough data
7.8
345
Not enough data
9.0
381
Not enough data
8.4
367
Not enough data
8.4
352
Agentic AI - Knowledge Base
Not enough data
6.4
15
Not enough data
6.0
15
Not enough data
6.2
15
Asset Inventory
Not enough data
9.1
19
Not enough data
8.7
19
Not enough data
8.3
19
Not enough data
7.8
19
Not enough data
7.4
19
Generative AI
Not enough data
4.8
18
Not enough data
5.0
18
Agentic AI - IT Asset Management
Not enough data
5.8
6
Not enough data
6.9
6
Not enough data
6.1
6
Not enough data
5.8
6
Not enough data
5.0
6
Not enough data
4.2
6
Not enough data
5.0
6
Management
Not enough data
8.3
18
Not enough data
8.1
18
Not enough data
7.2
18
Not enough data
8.9
18
Management and Discovery - IT Documentation
Not enough data
8.0
32
Not enough data
8.5
32
Not enough data
8.5
31
Operations - IT Documentation
Not enough data
7.9
32
Not enough data
7.6
31
Not enough data
7.6
32
Usability & Access
Not enough data
8.9
402
Not enough data
7.8
390
Not enough data
6.7
384
Not enough data
8.8
396
Not enough data
9.0
410
Security Measures
Not enough data
9.1
415
Not enough data
9.3
429
Not enough data
Feature Not Available
Storage
Not enough data
6.8
333
Not enough data
8.1
399
Incident Management
9.4
19
Not enough data
8.8
20
Not enough data
9.5
22
Not enough data
8.4
19
Not enough data
7.9
17
Not enough data
Reporting
8.6
21
Not enough data
8.9
19
Not enough data
7.5
17
Not enough data
Access & Usability
7.6
20
Not enough data
8.8
23
Not enough data
9.0
20
Not enough data
9.1
16
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
GLPI and IT Glue are categorized as IT Asset Management
Unique Categories
GLPI is categorized as Service Desk
IT Glue is categorized as IT Documentation, Standard Operating Procedures, Knowledge Base, and Password Managers
Reviews
Reviewers' Company Size
GLPI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
IT Glue
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.4%
Telecommunications
13.9%
Government Administration
8.3%
Computer & Network Security
8.3%
Oil & Energy
5.6%
Other
44.4%
Information Technology and Services
56.7%
Computer & Network Security
21.5%
Computer Networking
2.8%
Consulting
1.9%
Manufacturing
1.6%
Other
15.6%
Alternatives
Discussions
What is GLPI ticket?
1 Comment
MA
“Support ticket” is a term popularized by support software to describe an interaction between customers and support teams. When customers have problems, they...Read more
Is GLPI free to use?
1 Comment
FL
Yes !
As 100% open source free software (GNU GPL License), GLPI is free to use!
To be accompanied by certified experts, to benefit from unlimited...Read more
GLPI has no more discussions with answers
What is IT Glue used for?
2 Comments
BP
It's a Knowledge Base solution. It's an easy-to-use relational database, with several in well integrated solutions. Focus is primarily on Microsoft and...Read more
What is ITGlue?
1 Comment
JO
IT Glue is an IT documentation solution, typically used by MSPs or internal IT teams to document the environments they service as thoroughly as possible....Read more
What is it glue used for?
1 Comment
JO
IT Glue is typically used for the documentation of IT environments, so endpoints, servers, software, passwords, vendors, users and policies/procedures. The...Read more
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