# GLPI vs IT Glue Comparison
---
## AI Generated Summary
- **G2 reviewers report** that IT Glue excels in centralizing documentation, making it easy for technicians to access critical information like passwords, configurations, and SOPs all in one place. This feature significantly reduces the time spent searching for information, which is a common pain point in IT management.
- **Users say** that GLPI provides a clear and structured way to track IT assets and tickets, which helps streamline day-to-day operations. Reviewers appreciate its transparency and organization, noting that it makes managing IT work faster and smoother.
- **According to verified reviews** , IT Glue has a notably higher satisfaction score, reflecting its strong performance in user experience and support. Users highlight the intuitive onboarding process and the effective relationship mapping between various IT components, which enhances team collaboration.
- **Reviewers mention** that while GLPI is easy to implement and has a user-friendly interface, it may not offer the same level of comprehensive documentation features as IT Glue. Users appreciate its open-source nature but sometimes find it lacks the depth of functionality needed for more complex IT environments.
- **G2 reviewers highlight** that IT Glue's quality of support is a strong point, with many users praising the responsiveness and helpfulness of the support team. This contrasts with GLPI, where some users feel that while the product is easy to use, they occasionally require additional support for more complex issues.
- **Users report** that IT Glue's focus on small businesses allows it to cater specifically to their needs, providing tailored features that enhance usability. In comparison, GLPI's mid-market focus may not align as closely with the specific requirements of smaller organizations, leading to potential gaps in functionality.



| | GLPI | IT Glue | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 41 | 686 | 
| **Largest Market Segment** | Mid-Market (37.8% of reviews) | Small-Business (70.4% of reviews) | 
| **Entry Level Price** | €19.00 Per Month | $29.00 1 User Per Month | 

---
## Top Pros & Cons

### GLPI

Pros:
- Ease of Use (2 reviews)
- Asset Management (1 reviews)

Cons:
- Complex Configuration (1 reviews)
- Inadequate Reporting (1 reviews)

### IT Glue

Pros:
- Ease of Use (90 reviews)
- Document Management (59 reviews)

Cons:
- Slow Performance (21 reviews)
- Missing Features (19 reviews)

---
## Ratings Comparison
| Rating | GLPI | IT Glue | 
|---|---|---|
  | **Meets Requirements** | 9.0 (29 reviews) | 9.2 (563 reviews) | 
  | **Ease of Use** | 8.6 (30 reviews) | 9.1 (628 reviews) | 
  | **Ease of Setup** | 8.2 (17 reviews) | 8.7 (458 reviews) | 
  | **Ease of Admin** | 9.1 (15 reviews) | 9.0 (366 reviews) | 
  | **Quality of Support** | 8.3 (21 reviews) | 8.7 (451 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (11 reviews) | 9.0 (352 reviews) | 
  | **Product Direction (% positive)** | 8.6 (25 reviews) | 8.9 (565 reviews) | 

---
## Pricing

### GLPI

#### Entry-Level Pricing

Plan: GLPI Network Cloud

Price: €19.00 Per Month

Description: The most advanced GLPI Network Cloud offer: all exclusive plugins included.

Key Features:
- Free backups
- Free updates
- Free data migration

[Browse all 4 editions](https://www.g2.com/products/glpi/pricing)

#### Free Trial

Yes

### IT Glue

#### Entry-Level Pricing

Plan: Basic

Price: $29.00 1 User Per Month

Description: 5 user minimum

Key Features:
- Unlimited Organizations
- Unlimited Documentation
- Unlimited Client Accounts

[Browse all 3 editions](https://www.g2.com/products/it-glue/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Standard Operating Procedures

| Product | Score | Reviews |
|---|---|---|
| **GLPI** | N/A | N/A |
| **IT Glue** | 8.2/10 | 371 |

#### Task Tracking

| Feature | GLPI | IT Glue | 
|---|---|---|
| **Activity Feed** | Not enough data | 8.3 (337 reviews) | 
| **Task Schedules** | Not enough data | Feature Not Available | 
| **Comments** | Not enough data | Feature Not Available | 

#### Checklist Options

| Feature | GLPI | IT Glue | 
|---|---|---|
| **Templates** | Not enough data | 8.0 (332 reviews) | 
| **Native Forms** | Not enough data | Feature Not Available | 
| **Downloadable Manuals** | Not enough data | 8.0 (307 reviews) | 

#### Software Availability

| Feature | GLPI | IT Glue | 
|---|---|---|
| **Integrations** | Not enough data | 8.7 (360 reviews) | 
| **Permissions** | Not enough data | 8.8 (357 reviews) | 
| **Mobile Application** | Not enough data | 6.9 (325 reviews) | 
| **Desktop Application** | Not enough data | 8.4 (314 reviews) | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **GLPI** | N/A | N/A |
| **IT Glue** | 8.0/10 | 407 |

#### Knowledge Pages

| Feature | GLPI | IT Glue | 
|---|---|---|
| **Templates** | Not enough data | 7.9 (358 reviews) | 
| **In-Content Feedback** | Not enough data | Feature Not Available | 
| **Versioning and Version History** | Not enough data | 8.9 (370 reviews) | 
| **Decision Trees** | Not enough data | Feature Not Available | 
| **Duplicate Detection** | Not enough data | Feature Not Available | 
| **Content Editor** | Not enough data | 8.4 (366 reviews) | 

#### Knowledge Dissemination

| Feature | GLPI | IT Glue | 
|---|---|---|
| **Page Analytics** | Not enough data | 7.9 (327 reviews) | 
| **Permissions** | Not enough data | 8.7 (376 reviews) | 
| **Knowledge Sharing** | Not enough data | 9.2 (390 reviews) | 
| **Notifications** | Not enough data | 8.1 (355 reviews) | 
| **Advanced Search** | Not enough data | 8.4 (376 reviews) | 
| **Browser Extension** | Not enough data | 7.8 (347 reviews) | 
| **Organization** | Not enough data | 9.0 (385 reviews) | 
| **Other Integrations** | Not enough data | 8.4 (369 reviews) | 
| **Knowledge Integrations** | Not enough data | 8.4 (353 reviews) | 

#### Agentic AI - Knowledge Base

| Feature | GLPI | IT Glue | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 6.4 (15 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.0 (15 reviews) | 
| **Proactive Assistance** | Not enough data | 6.2 (15 reviews) | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **GLPI** | N/A | N/A |
| **IT Glue** | 6.9/10 | 24 |

#### Asset Inventory

| Feature | GLPI | IT Glue | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | 9.2 (21 reviews) | 
| **Software Asset Inventory** | Not enough data | 8.7 (19 reviews) | 
| **Cloud Asset Inventory** | Not enough data | 8.3 (19 reviews) | 
| **Mobile Asset Inventory** | Not enough data | 7.8 (19 reviews) | 
| **Asset Discovery** | Not enough data | 7.5 (20 reviews) | 

#### Generative AI

| Feature | GLPI | IT Glue | 
|---|---|---|
| **AI Text Generation** | Not enough data | 4.8 (18 reviews) | 
| **AI Text Generation** | Not enough data | 5.0 (18 reviews) | 

#### Agentic AI - IT Asset Management

| Feature | GLPI | IT Glue | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.8 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 6.9 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 6.1 (6 reviews) | 
| **Adaptive Learning** | Not enough data | 5.8 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.0 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 4.2 (6 reviews) | 
| **Decision Making** | Not enough data | 5.0 (6 reviews) | 

#### Management

| Feature | GLPI | IT Glue | 
|---|---|---|
| **Central Dashboard** | Not enough data | 8.4 (19 reviews) | 
| **Asset Policy Management** | Not enough data | 8.1 (18 reviews) | 
| **Risk Management** | Not enough data | 7.2 (18 reviews) | 
| **Integrations** | Not enough data | 8.9 (19 reviews) | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **GLPI** | N/A | N/A |
| **IT Glue** | 8.0/10 | 59 |

#### Management and Discovery - IT Documentation

| Feature | GLPI | IT Glue | 
|---|---|---|
| **Search and Indexing** | Not enough data | 7.7 (47 reviews) | 
| **Version Control** | Not enough data | 8.5 (33 reviews) | 
| **Access and Permissions** | Not enough data | 8.4 (38 reviews) | 

#### Operations - IT Documentation

| Feature | GLPI | IT Glue | 
|---|---|---|
| **Integrations** | Not enough data | 8.3 (45 reviews) | 
| **Automation** | Not enough data | 7.8 (33 reviews) | 
| **Reporting** | Not enough data | 7.5 (34 reviews) | 

### Password Managers

| Product | Score | Reviews |
|---|---|---|
| **GLPI** | N/A | N/A |
| **IT Glue** | 8.3/10 | 444 |

#### Usability & Access

| Feature | GLPI | IT Glue | 
|---|---|---|
| **Quick Login** | Not enough data | 8.9 (404 reviews) | 
| **Browser Extension** | Not enough data | 7.8 (393 reviews) | 
| **Mobile App Usability** | Not enough data | 6.7 (387 reviews) | 
| **Multi-Device Use** | Not enough data | 8.8 (399 reviews) | 
| **Admin Management** | Not enough data | 9.0 (415 reviews) | 

#### Security Measures

| Feature | GLPI | IT Glue | 
|---|---|---|
| **Password Generator** | Not enough data | 9.1 (417 reviews) | 
| **Two-Factor Authentication** | Not enough data | 9.3 (431 reviews) | 
| **Security Audits** | Not enough data | Feature Not Available | 

#### Storage

| Feature | GLPI | IT Glue | 
|---|---|---|
| **Digital Wallet** | Not enough data | 6.8 (333 reviews) | 
| **File Storage** | Not enough data | 8.2 (402 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **GLPI** | 8.6/10 | 27 |
| **IT Glue** | N/A | N/A |

#### Incident Management

| Feature | GLPI | IT Glue | 
|---|---|---|
| **Automate Ticket Routing** | 9.4 (19 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.8 (20 reviews) | Not enough data | 
| **Ticket Notifications** | 9.5 (22 reviews) | Not enough data | 
| **Knowledge Base** | 8.4 (19 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 7.9 (17 reviews) | Not enough data | 

#### Reporting

| Feature | GLPI | IT Glue | 
|---|---|---|
| **Dashboards** | 8.6 (22 reviews) | Not enough data | 
| **Time Tracking** | 8.9 (19 reviews) | Not enough data | 
| **Surveys** | 7.5 (17 reviews) | Not enough data | 

#### Access & Usability

| Feature | GLPI | IT Glue | 
|---|---|---|
| **Mobile** | 7.6 (20 reviews) | Not enough data | 
| **Self Service** | 8.8 (23 reviews) | Not enough data | 
| **Active Directory** | 9.0 (20 reviews) | Not enough data | 
| **Multi-Channel Access** | 9.1 (16 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | GLPI | IT Glue | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **GLPI** | N/A | N/A |
| **IT Glue** | N/A | N/A |

#### Knowledge Base

| Feature | GLPI | IT Glue | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | GLPI | IT Glue | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | GLPI | IT Glue | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | GLPI | IT Glue | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management)

**Unique to GLPI (1):** [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to IT Glue (4):** [IT Documentation Software](https://www.g2.com/categories/it-documentation), [Standard Operating Procedures Software](https://www.g2.com/categories/standard-operating-procedures), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [Password Managers](https://www.g2.com/categories/password-managers)


---
## Reviewer Demographics

### By Company Size

| Segment | GLPI | IT Glue | 
|---|---|---|
| **Small-Business** | 29.7% | 70.4% | 
| **Mid-Market** | 37.8% | 26.5% | 
| **Enterprise** | 32.4% | 3.1% | 

### By Industry

#### GLPI

- **Information Technology and Services:** 18.4%
- **Telecommunications:** 13.2%
- **Government Administration:** 7.9%
- **Computer & Network Security:** 7.9%
- **Oil & Energy:** 5.3%
- **Hospital & Health Care:** 5.3%
- **Banking:** 5.3%
- **Accounting:** 2.6%
- **Architecture & Planning:** 2.6%
- **Automotive:** 2.6%
- **Other:** 28.9%

#### IT Glue

- **Information Technology and Services:** 57.4%
- **Computer & Network Security:** 20.8%
- **Computer Networking:** 2.7%
- **Consulting:** 1.9%
- **Manufacturing:** 1.5%
- **Computer Software:** 1.0%
- **Computer Hardware:** 0.9%
- **Hospital & Health Care:** 0.9%
- **Information Services:** 0.9%
- **Retail:** 0.7%
- **Other:** 11.2%

---
## Alternatives

### Alternatives to GLPI

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1869 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4312 reviews)
- [Lansweeper](https://www.g2.com/products/lansweeper/reviews) — 4.4/5 stars (67 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [Snipe-IT](https://www.g2.com/products/snipe-it/reviews) — 4.6/5 stars (26 reviews)
- [iTop](https://www.g2.com/products/itop/reviews) — 4.3/5 stars (7 reviews)

### Alternatives to IT Glue

- [Hudu](https://www.g2.com/products/hudu/reviews) — 4.7/5 stars (356 reviews)
- [LastPass](https://www.g2.com/products/lastpass/reviews) — 4.5/5 stars (2050 reviews)
- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4360 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12596 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4312 reviews)
- [Keeper Password Manager](https://www.g2.com/products/keeper-password-manager/reviews) — 4.6/5 stars (1197 reviews)
- [Bitwarden](https://www.g2.com/products/bitwarden/reviews) — 4.6/5 stars (1298 reviews)
- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2318 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [1Password](https://www.g2.com/products/1password/reviews) — 4.6/5 stars (1799 reviews)

---
## Top Discussions

### GLPI

- Title: [What is GLPI ticket?](https://www.g2.com/discussions/what-is-glpi-ticket) — 1 comment
  > **Top comment:** "“Support ticket” is a term popularized by support software to describe an interaction between customers and support teams. When customers have problems, they..."
- Title: [Is GLPI free to use?](https://www.g2.com/discussions/is-glpi-free-to-use) — 1 comment, 1 upvote
  > **Top comment:** "Yes !

As 100% open source free software (GNU GPL License), GLPI is free to use! 

To be accompanied by certified experts, to benefit from unlimited..."

### IT Glue

- Title: [What is IT Glue used for?](https://www.g2.com/discussions/it-glue-what-is-it-glue-used-for) — 2 comments
  > **Top comment:** "It's a Knowledge Base solution.  It's an easy-to-use relational database, with several in well integrated solutions.  Focus is primarily on Microsoft and..."
- Title: [What is Glue in information technology?](https://www.g2.com/discussions/what-is-glue-in-information-technology) — 1 comment
  > **Top comment:** "IT Glue brings together all of your documentation under one roof, and links it all together. This means it's easier to create documentation, and easier to..."
- Title: [What is it glue used for?](https://www.g2.com/discussions/what-is-it-glue-used-for) — 1 comment
  > **Top comment:** "IT Glue is typically used for the documentation of IT environments, so endpoints, servers, software, passwords, vendors, users and policies/procedures. The..."
- Title: [What is ITGlue?](https://www.g2.com/discussions/what-is-itglue) — 1 comment
  > **Top comment:** "IT Glue is an IT documentation solution, typically used by MSPs or internal IT teams to document the environments they service as thoroughly as possible...."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/glpi-vs-it-glue)