Users report that GLPI excels in asset tracking with a strong score of 9.3 for Asset Register, while Invgate Asset Management also performs well but slightly lower in this area, indicating that GLPI may offer more robust features for tracking assets effectively.
Reviewers mention that Invgate Asset Management shines in ease of use, scoring 9.4 compared to GLPI's 8.5. This suggests that users find Invgate's interface more intuitive and user-friendly, which can lead to quicker onboarding and less training time.
G2 users highlight that GLPI has a solid performance in incident management, particularly in automating ticket routing with a score of 9.6, which can significantly enhance workflow efficiency. In contrast, Invgate's ticket prioritization scored lower at 8.8, indicating potential room for improvement in managing ticket urgency.
Users on G2 report that Invgate Asset Management offers superior mobile access with a score of 8.0, which is crucial for teams that require flexibility and remote access. GLPI's mobile asset inventory scored lower at 7.4, suggesting it may not be as optimized for mobile use.
Reviewers mention that GLPI's asset inventory capabilities, particularly in software asset inventory, scored an impressive 9.8, indicating a comprehensive approach to managing software assets. Invgate, while strong, does not match this level of detail, which could be a deciding factor for software-heavy organizations.
Users say that Invgate Asset Management has a higher score in quality of support at 9.0 compared to GLPI's 8.4, suggesting that users may experience more responsive and effective customer service with Invgate, which is a critical aspect for ongoing software management and troubleshooting.
Pricing
Entry-Level Pricing
GLPI
GLPI Network Cloud
€19.00
Per Month
The most advanced GLPI Network Cloud offer: all exclusive plugins included.
Yes !
As 100% open source free software (GNU GPL License), GLPI is free to use!
To be accompanied by certified experts, to benefit from unlimited...Read more
What is GLPI ticket?
1 Comment
MA
“Support ticket” is a term popularized by support software to describe an interaction between customers and support teams. When customers have problems, they...Read more
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