# Glia, Zoho Assist vs ScreenConnect Comparison

| | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.7 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 87 | 695 | 501 | 
| **Largest Market Segment** | Mid-Market (72.2% of reviews) | Small-Business (71.6% of reviews) | Small-Business (66.0% of reviews) | 
| **Entry Level Price** | $$$ Contact Us | $0 1 Remote Support Technician and 5 Unattended Computers | No pricing available | 

---
## Top Pros & Cons

### Glia

Pros:
- Customer Support (38 reviews)
- Helpful (38 reviews)

Cons:
- Missing Features (13 reviews)
- Integration Issues (8 reviews)

### Zoho Assist

Pros:
- Ease of Use (138 reviews)
- Remote Access (96 reviews)

Cons:
- Remote Access Issues (30 reviews)
- Feature Limitations (21 reviews)

### ScreenConnect

Pros:
- Reliability (5 reviews)
- Remote Work (5 reviews)

Cons:
- Expensive (4 reviews)
- Remote Access Issues (4 reviews)

---
## Ratings Comparison
| Rating | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
  | **Meets Requirements** | 9.3 (52 reviews) | 9.2 (574 reviews) | 9.3 (413 reviews) | 
  | **Ease of Use** | 9.7 (68 reviews) | 9.3 (587 reviews) | 9.3 (416 reviews) | 
  | **Ease of Setup** | 9.3 (59 reviews) | 9.3 (504 reviews) | 8.9 (341 reviews) | 
  | **Ease of Admin** | 9.1 (46 reviews) | 9.3 (414 reviews) | 8.9 (337 reviews) | 
  | **Quality of Support** | 9.5 (52 reviews) | 9.0 (481 reviews) | 8.8 (355 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.6 (46 reviews) | 9.2 (399 reviews) | 9.1 (321 reviews) | 
  | **Product Direction (% positive)** | 9.8 (50 reviews) | 9.4 (560 reviews) | 8.6 (406 reviews) | 

---
## Pricing

### Glia

#### Entry-Level Pricing

Plan: Glia Digital Customer Service Platform

Price: $$$ Contact Us

Description: Glia provides solutions for all customer interactions. To learn more about pricing for Glia's Digital-First Customer Service solutions, please contact Glia at: https://www.glia.com/contact-us


[Learn more about Glia](https://www.g2.com/products/glia/reviews)

#### Free Trial

No

### Zoho Assist

#### Entry-Level Pricing

Plan: Free Edition (free plan, free forever)

Price: $0 1 Remote Support Technician and 5 Unattended Computers

Description: 1 Simultaneous Session

Key Features:
- Instant Chat
- Desktop App
- UAC Compatible

[Browse all 6 editions](https://www.g2.com/products/zoho-assist/pricing)

#### Free Trial

Yes

### ScreenConnect

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Glia** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |

#### Communication

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Status Updates** | Not enough data | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | Not enough data | 

#### Content Management

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **File Sharing** | Not enough data | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Task Management** | Not enough data | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Moderation** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 

### AI Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Glia** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |

#### Core Conversational Capabilities - AI Chatbots

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Controlled LLM Response Generation** | Not enough data | Not enough data | Not enough data | 
| **Context Maintenance Within Sessions** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Understanding & Intent Inference** | Not enough data | Not enough data | Not enough data | 

#### Data

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Reliability** | Not enough data | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | Not enough data | 

#### Interaction

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Complex Query Handling** | Not enough data | Not enough data | Not enough data | 
| **Natural Conversation** | Not enough data | Not enough data | Not enough data | 
| **Understanding** | Not enough data | Not enough data | Not enough data | 
| **Context Management** | Not enough data | Not enough data | Not enough data | 
| **Customizability** | Not enough data | Not enough data | Not enough data | 

#### Task & Flow Management - AI Chatbots

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Scripted Dialogue & Decision Tree Support** | Not enough data | Not enough data | Not enough data | 
| **Fallback Responses for Unknown Queries** | Not enough data | Not enough data | Not enough data | 

#### Learning

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **User Interaction Learning** | Not enough data | Not enough data | Not enough data | 
| **Error Learning** | Not enough data | Not enough data | Not enough data | 

#### Deployment & Embedding - AI Chatbots

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **API Access for Business System Integration** | Not enough data | Not enough data | Not enough data | 
| **Web Widget & SDK Embedding** | Not enough data | Not enough data | Not enough data | 

#### Content Generation

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Creativity** | Not enough data | Not enough data | Not enough data | 
| **Content Accuracy** | Not enough data | Not enough data | Not enough data | 

#### Admin & Configuration - AI Chatbots

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **No-Code Conversation Design** | Not enough data | Not enough data | Not enough data | 

#### System

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **API Flexibility** | Not enough data | Not enough data | Not enough data | 
| **Update Frequency and Utility** | Not enough data | Not enough data | Not enough data | 
| **Cross-Platform Compatibility	** | Not enough data | Not enough data | Not enough data | 
| **Software Integration** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - AI Chatbots

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Monitoring & Improvement - AI Chatbots

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Feedback-Driven Response Optimization** | Not enough data | Not enough data | Not enough data | 

#### Reliability & Safety - AI Chatbots

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Guardrails & Content Controls** | Not enough data | Not enough data | Not enough data | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **Glia** | N/A | N/A |
| **Zoho Assist** | 7.7/10 | 54 |
| **ScreenConnect** | 8.3/10 | 20 |

#### Presenter Tools

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Live Preview** | Not enough data | 7.6 (45 reviews) | 8.6 (14 reviews) | 
| **Notifications Blocker** | Not enough data | 6.9 (43 reviews) | Feature Not Available | 
| **Remote Control** | Not enough data | 8.5 (44 reviews) | 9.7 (18 reviews) | 
| **Switch Presenter** | Not enough data | 7.8 (43 reviews) | 8.9 (15 reviews) | 

#### Conferencing Options

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Group Live Chat** | Not enough data | 7.8 (44 reviews) | 7.7 (13 reviews) | 
| **Audio Conferencing** | Not enough data | 7.5 (46 reviews) | 6.5 (12 reviews) | 
| **Video Conferencing** | Not enough data | 7.4 (46 reviews) | Feature Not Available | 

#### Application Tools

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Password Protection** | Not enough data | 8.1 (40 reviews) | 7.9 (12 reviews) | 
| **Recording** | Not enough data | 7.8 (42 reviews) | 8.7 (15 reviews) | 
| **In-Browser Application** | Not enough data | 8.8 (47 reviews) | Feature Not Available | 

#### Agentic AI - Screen Sharing

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Decision Making** | Not enough data | 6.3 (22 reviews) | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Glia** | 7.2/10 | 8 |
| **Zoho Assist** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |

#### Quality Assurance

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Evaluation** | 9.5 (7 reviews) | Not enough data | Not enough data | 
| **Calibration** | 6.2 (7 reviews) | Not enough data | Not enough data | 
| **Reports** | 8.8 (7 reviews) | Not enough data | Not enough data | 

#### Engagement

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Feedback** | 6.3 (8 reviews) | Not enough data | Not enough data | 
| **Dashboards** | 5.4 (8 reviews) | Not enough data | Not enough data | 
| **Training** | Feature Not Available | Not enough data | Not enough data | 

#### Performance

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Integrations** | 6.4 (6 reviews) | Not enough data | Not enough data | 
| **Compliance** | 7.6 (7 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Glia** | 8.4/10 | 18 |
| **Zoho Assist** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |

#### Channels

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Voice** | 9.3 (15 reviews) | Not enough data | Not enough data | 
| **Social** | 7.2 (13 reviews) | Not enough data | Not enough data | 
| **Web Chat** | 9.6 (17 reviews) | Not enough data | Not enough data | 
| **Mobile SMS** | 7.8 (13 reviews) | Not enough data | Not enough data | 
| **Email** | 6.5 (14 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **AI Text-to-Speech** | 7.2 (6 reviews) | Not enough data | Not enough data | 

#### Functions

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Session Routing** | 8.9 (14 reviews) | Not enough data | Not enough data | 
| **Session Queuing** | 9.6 (14 reviews) | Not enough data | Not enough data | 
| **Concurrent Calling** | 9.4 (11 reviews) | Not enough data | Not enough data | 
| **Speech Analytics** | 8.2 (10 reviews) | Not enough data | Not enough data | 
| **Auto Dialer** | 6.8 (12 reviews) | Not enough data | Not enough data | 
| **IVR** | 8.6 (13 reviews) | Not enough data | Not enough data | 
| **Inbound Screen Pop** | 8.3 (13 reviews) | Not enough data | Not enough data | 
| **Persistent Data** | 8.7 (13 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Administrative

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Session Summary Notes** | 8.6 (16 reviews) | Not enough data | Not enough data | 
| **Administrator Access** | 9.2 (16 reviews) | Not enough data | Not enough data | 
| **Reporting & Dashboards** | 9.1 (17 reviews) | Not enough data | Not enough data | 
| **Session Recording** | 9.4 (16 reviews) | Not enough data | Not enough data | 
| **Agent Scheduling and Assignment** | 7.8 (13 reviews) | Not enough data | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Glia** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |

#### Collaboration Tools

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Screen Sharing** | Not enough data | Not enough data | Not enough data | 
| **Presentations** | Not enough data | Not enough data | Not enough data | 
| **Whiteboarding** | Not enough data | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | Not enough data | 
| **Hand Raising** | Not enough data | Not enough data | Not enough data | 

#### Meeting Coordination

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Scheduling** | Not enough data | Not enough data | Not enough data | 
| **Recording** | Not enough data | Not enough data | Not enough data | 
| **Participant Permissions** | Not enough data | Not enough data | Not enough data | 
| **One-Click Join** | Not enough data | Not enough data | Not enough data | 

#### Software Type

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Mobile** | Not enough data | Not enough data | Not enough data | 
| **Browser Application** | Not enough data | Not enough data | Not enough data | 
| **Desktop Application** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Glia** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |

#### ServiceNow Apps

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **ServiceNow Integration** | Not enough data | Not enough data | Not enough data | 
| **Value** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Glia** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |

#### Responses

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Glia** | N/A | N/A |
| **Zoho Assist** | 8.5/10 | 270 |
| **ScreenConnect** | 8.8/10 | 68 |

#### Administration

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Screen Sharing** | Not enough data | 9.3 (230 reviews) | 9.7 (52 reviews) | 
| **File Sharing** | Not enough data | 8.6 (199 reviews) | 9.3 (43 reviews) | 
| **Session Recording** | Not enough data | 8.3 (172 reviews) | 9.1 (39 reviews) | 
| **Unattended Remote Access** | Not enough data | 9.4 (227 reviews) | 9.3 (51 reviews) | 
| **Multi - Session Handling** | Not enough data | 8.5 (179 reviews) | 9.2 (44 reviews) | 
| **Multi-Monitor Support** | Not enough data | 8.6 (184 reviews) | 9.0 (46 reviews) | 

#### Maintenance

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Remote Reboot** | Not enough data | 8.6 (185 reviews) | 9.4 (46 reviews) | 
| **Remote Printing** | Not enough data | 8.2 (163 reviews) | 8.7 (34 reviews) | 

#### Communication 

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Text Chat** | Not enough data | 8.5 (181 reviews) | 8.9 (43 reviews) | 
| **VoIP** | Not enough data | 7.3 (146 reviews) | 7.6 (28 reviews) | 
| **Video Conference Call** | Not enough data | 7.1 (148 reviews) | Feature Not Available | 
| **Screen Annotations** | Not enough data | 7.9 (147 reviews) | 8.1 (36 reviews) | 

#### Security

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Data Encryption** | Not enough data | 8.7 (161 reviews) | 8.8 (31 reviews) | 
| **Compliance** | Not enough data | 8.8 (152 reviews) | 8.9 (35 reviews) | 

#### Device Support

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Mobile Device Access** | Not enough data | 8.3 (169 reviews) | 8.0 (39 reviews) | 
| **Multi-Platform Support** | Not enough data | 8.9 (178 reviews) | 8.8 (40 reviews) | 
| **Cross-Platform** | Not enough data | 8.8 (171 reviews) | 8.8 (40 reviews) | 

#### Performance

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Reporting** | Not enough data | 8.4 (163 reviews) | 8.2 (39 reviews) | 

### Co-Browsing

| Product | Score | Reviews |
|---|---|---|
| **Glia** | 9.4/10 | 25 |
| **Zoho Assist** | 8.8/10 | 9 |
| **ScreenConnect** | N/A | N/A |

#### Administration

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Access Control** | 9.3 (20 reviews) | 8.9 (9 reviews) | Not enough data | 
| **Web Page Navigation** | 9.0 (21 reviews) | 8.8 (8 reviews) | Not enough data | 
| **Real Time Assistance** | 9.7 (24 reviews) | 8.8 (8 reviews) | Not enough data | 

#### Security

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Data Security** | 9.4 (22 reviews) | 8.8 (8 reviews) | Not enough data | 
| **Data Masking** | 9.4 (21 reviews) | 8.5 (8 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Glia** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |

#### Conversational Platform

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | Not enough data | 
| **Contextual Engagement** | 9.3 (5 reviews) | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | Not enough data | 

#### Support Automation

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Intelligent Routing** | 9.7 (5 reviews) | Not enough data | Not enough data | 
| **Seamless Escalation** | 9.7 (5 reviews) | Not enough data | Not enough data | 
| **Transcripts** | 9.3 (5 reviews) | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Glia** | 9.2/10 | 8 |
| **Zoho Assist** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |

#### Platform

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Omnichannel** | 8.8 (8 reviews) | Not enough data | Not enough data | 
| **Mobile Access** | 8.1 (8 reviews) | Not enough data | Not enough data | 
| **Queue Management** | 9.2 (8 reviews) | Not enough data | Not enough data | 
| **Call Routing** | 9.6 (8 reviews) | Not enough data | Not enough data | 
| **Call Back** | 9.6 (8 reviews) | Not enough data | Not enough data | 
| **IVR** | 9.5 (7 reviews) | Not enough data | Not enough data | 
| **Automatic Call Distribution** | 9.5 (7 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

#### Workforce Management

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Call Monitoring** | 9.6 (8 reviews) | Not enough data | Not enough data | 
| **Performance Evaluation** | 8.8 (8 reviews) | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Administrative

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Call Recording** | 9.6 (8 reviews) | Not enough data | Not enough data | 
| **Reporting & Dashboards** | 9.2 (8 reviews) | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Glia** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |

#### Customer Support

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Text** | Not enough data | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Learning** | Not enough data | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Glia** | 8.8/10 | 43 |
| **Zoho Assist** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |

#### Generative AI

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **AI Text Generation** | 9.3 (14 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 9.3 (15 reviews) | Not enough data | Not enough data | 
| **AI Text-to-Speech** | 8.2 (13 reviews) | Not enough data | Not enough data | 

#### Communication

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Pop-up Chat** | 9.5 (37 reviews) | Not enough data | Not enough data | 
| **Notifications** | 9.5 (33 reviews) | Not enough data | Not enough data | 
| **Targeted Emails** | 6.8 (19 reviews) | Not enough data | Not enough data | 
| **In-App Messaging** | 9.1 (27 reviews) | Not enough data | Not enough data | 
| **Co-Browsing** | 9.5 (30 reviews) | Not enough data | Not enough data | 

####  Internal Use

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Customization ** | 8.6 (33 reviews) | Not enough data | Not enough data | 
| **Conversation Archiving** | 9.4 (30 reviews) | Not enough data | Not enough data | 
| **Lead Development** | 8.4 (23 reviews) | Not enough data | Not enough data | 
| **Knowledge Base** | 8.2 (26 reviews) | Not enough data | Not enough data | 
| **Team Inbox ** | 8.1 (22 reviews) | Not enough data | Not enough data | 
| **Customer Profiles** | 8.7 (23 reviews) | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Glia** | 8.9/10 | 16 |
| **Zoho Assist** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |

#### Generative AI

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **AI Text Summarization** | 9.4 (8 reviews) | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Knowledge Base** | 9.0 (14 reviews) | Not enough data | Not enough data | 
| **Searchable Articles** | 9.2 (14 reviews) | Not enough data | Not enough data | 
| **Community Forums** | 7.8 (12 reviews) | Not enough data | Not enough data | 
| **Mobile Optimization** | 8.8 (11 reviews) | Not enough data | Not enough data | 
| **Personalization** | 8.9 (11 reviews) | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Branding** | 9.8 (14 reviews) | Not enough data | Not enough data | 
| **Automation** | 8.8 (13 reviews) | Not enough data | Not enough data | 
| **Artificial Intelligence** | 8.3 (14 reviews) | Not enough data | Not enough data | 
| **Integrations** | 9.1 (15 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Glia** | 9.8/10 | 8 |
| **Zoho Assist** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |

#### Generative AI

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **AI Text Generation** | 9.8 (8 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 9.6 (8 reviews) | Not enough data | Not enough data | 

### Remote Video Support

| Product | Score | Reviews |
|---|---|---|
| **Glia** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |

#### Remote Support - Remote Video Support

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Video Control** | Not enough data | Not enough data | Not enough data | 
| **Live Feed** | Not enough data | Not enough data | Not enough data | 
| **Video Interaction** | Not enough data | Not enough data | Not enough data | 

#### Content - Remote Video Support

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Content Management** | Not enough data | Not enough data | Not enough data | 
| **Instruction** | Not enough data | Not enough data | Not enough data | 

#### Platform - Remote Video Support

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Omni-channel** | Not enough data | Not enough data | Not enough data | 
| **Self-Service** | Not enough data | Not enough data | Not enough data | 
| **Usability** | Not enough data | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Glia** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Glia** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 

#### Autonomy

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Glia** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **Glia** | N/A | N/A |
| **Zoho Assist** | 8.5/10 | 264 |
| **ScreenConnect** | 8.7/10 | 129 |

#### Administration

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Usage Information** | Not enough data | Feature Not Available | 8.9 (95 reviews) | 
| **Integrations** | Not enough data | 8.3 (195 reviews) | 8.7 (87 reviews) | 
| **Diagnostics** | Not enough data | 8.2 (196 reviews) | 8.4 (89 reviews) | 
| **Session Recording** | Not enough data | 8.1 (176 reviews) | 8.7 (78 reviews) | 
| **Session Transfer** | Not enough data | 8.2 (175 reviews) | 8.9 (81 reviews) | 
| **Unattended Access** | Not enough data | 9.2 (225 reviews) | 9.3 (108 reviews) | 
| **File Sharing** | Not enough data | 8.6 (208 reviews) | Feature Not Available | 

#### Platform

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Cross-Platform Access** | Not enough data | 8.7 (202 reviews) | 9.0 (97 reviews) | 
| **Mobile Device Access** | Not enough data | 8.3 (190 reviews) | 7.8 (81 reviews) | 
| **Applications Management** | Not enough data | Feature Not Available | 7.9 (82 reviews) | 
| **Remote Device Control** | Not enough data | 9.2 (217 reviews) | 9.5 (109 reviews) | 

#### Security

| Feature | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Remote Wipe** | Not enough data | Feature Not Available | Feature Not Available | 
| **Device Management** | Not enough data | Feature Not Available | 9.0 (89 reviews) | 
| **Device Enrollment** | Not enough data | 8.4 (163 reviews) | Feature Not Available | 

---
## Categories

**Unique to Glia (13):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Co-Browsing Software](https://www.g2.com/categories/co-browsing), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Live Chat Software](https://www.g2.com/categories/live-chat), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)

**Unique to Zoho Assist (5):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Co-Browsing Software](https://www.g2.com/categories/co-browsing), [Remote Support Software](https://www.g2.com/categories/remote-support)

**Unique to ScreenConnect (5):** [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Remote Support Software](https://www.g2.com/categories/remote-support), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Remote Video Support Software](https://www.g2.com/categories/remote-video-support)


---
## Reviewer Demographics

### By Company Size

| Segment | Glia | Zoho Assist | ScreenConnect | 
|---|---|---|---|
| **Small-Business** | 19.0% | 71.6% | 66.0% | 
| **Mid-Market** | 72.2% | 23.2% | 31.1% | 
| **Enterprise** | 8.9% | 5.2% | 2.9% | 

### By Industry

#### Glia

- **Banking:** 53.2%
- **Financial Services:** 35.4%
- **Insurance:** 7.6%
- **Oil & Energy:** 1.3%
- **Luxury Goods & Jewelry:** 1.3%
- **Information Technology and Services:** 1.3%

#### Zoho Assist

- **Information Technology and Services:** 26.4%
- **Computer & Network Security:** 7.3%
- **Computer Software:** 5.9%
- **Computer Networking:** 2.6%
- **Retail:** 2.5%
- **Non-Profit Organization Management:** 2.3%
- **Education Management:** 2.2%
- **Consulting:** 2.0%
- **Automotive:** 2.0%
- **Computer Hardware:** 2.0%
- **Other:** 44.8%

#### ScreenConnect

- **Information Technology and Services:** 42.8%
- **Computer & Network Security:** 6.3%
- **Computer Software:** 5.9%
- **Computer Networking:** 3.8%
- **Hospital & Health Care:** 3.4%
- **Construction:** 2.7%
- **Telecommunications:** 2.5%
- **Retail:** 2.3%
- **Education Management:** 1.7%
- **Accounting:** 1.5%
- **Other:** 27.0%

---
## Alternatives

### Alternatives to Glia

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3858 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7340 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)

### Alternatives to Zoho Assist

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3970 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (509 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1095 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (644 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (386 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (209 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4308 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (593 reviews)

### Alternatives to ScreenConnect

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3970 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (509 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (209 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1095 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (644 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (386 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (593 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4308 reviews)

---
## Top Discussions

### Glia

- Title: [What is call center software for banks?](https://www.g2.com/discussions/what-is-call-center-software-for-banks) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Banking call center software is a specialized communication system that lets financial institutions handle customer service interactions efficiently. Banking..."
- Title: [How easy is integrating Glia’s voice chat and AI voice solutions with existing systems?](https://www.g2.com/discussions/how-easy-is-integrating-glia-s-voice-chat-and-ai-voice-solutions-with-existing-systems) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Glia offers pre-built integrations and a ChannelLess® Architecture that seamlessly connects voice, digital, and AI channels with your existing tech stack...."
- Title: [What makes Glia’s AI voice solutions different from traditional contact center technologies?](https://www.g2.com/discussions/what-makes-glia-s-ai-voice-solutions-different-from-traditional-contact-center-technologies) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Glia’s AI voice solutions unify human and AI interactions on one platform, offering predictive routing, cognitive quality management, and AI-powered..."
- Title: [Can Glia’s voice chat solutions handle high call volumes effectively?](https://www.g2.com/discussions/can-glia-s-voice-chat-solutions-handle-high-call-volumes-effectively) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, Glia’s Virtual Assistant manages over 900 banking user journeys, containing high-volume inquiries through AI automation. It personalizes greetings,..."
- Title: [How do AI voice solutions from Glia enhance agent productivity and customer satisfaction?](https://www.g2.com/discussions/how-do-ai-voice-solutions-from-glia-enhance-agent-productivity-and-customer-satisfaction) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Glia’s AI voice solutions act as agent co-pilots, providing real-time coaching, summarizing customer history, and automating post-call tasks. This AI..."

### Zoho Assist

- Title: [The lag time to connect is REALLY slow. Anything I can do to improve that?](https://www.g2.com/discussions/the-lag-time-to-connect-is-really-slow-anything-i-can-do-to-improve-that) — 7 comments, 1 upvote
  > **Top comment:** "Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I..."
- Title: [What is Zoho Assist used for?](https://www.g2.com/discussions/what-is-zoho-assist-used-for) — 1 comment
  > **Top comment:** "Remote Support Software"
- Title: [Is there an app that runs where I ca connect with my account without  using browser.](https://www.g2.com/discussions/25147-is-there-an-app-that-runs-where-i-ca-connect-with-my-account-without-using-browser) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [Will connection times be improved.](https://www.g2.com/discussions/12824-will-connection-times-be-improved) — 1 comment, 1 upvote
  > **Top comment:** "Paul this could also be caused by the actual desktop/server that has the agent installed.  Generally, Zoho Assist agent depends on DNS to reach Zoho Assist..."

### ScreenConnect

- Title: [What does ConnectWise control do?](https://www.g2.com/discussions/what-does-connectwise-control-do) — 1 comment
  > **Top comment:** "It performs remote helpdesk, remote support and most of the LogmeIn Rescue type work  "
- Title: [Jacquard](https://www.g2.com/discussions/27271-jacquard) — 1 comment, 1 upvote
  > **Top comment:** "Jacquard"
- Title: [I would like to switch my current ScreenConnect installation to ConnectWise's Automate. Can I?](https://www.g2.com/discussions/i-would-like-to-switch-my-current-screenconnect-installation-to-connectwise-s-automate-can-i) — 1 comment, 1 upvote
  > **Top comment:** "Yes you can, you need to speak with your account executive."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/glia-vs-zoho-assist-vs-screenconnect)