Compare Glia and Zoho Assist

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Glia
Glia
(87)
4.8 out of 5
Glia
By Glia
Get a quote
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Zoho Assist
Zoho Assist
(657)
4.6 out of 5
Zoho Assist
By Zoho
At a Glance
Glia
Glia
Star Rating
(87)4.8 out of 5
Market Segments
Mid-Market (72.2% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$$$ Contact Us
Learn more about Glia
Zoho Assist
Zoho Assist
Star Rating
(657)4.6 out of 5
Market Segments
Small-Business (71.2% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$0 1 Remote Support Technician and 5 Unattended Computers
Browse all 6 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Glia excels in customer support, with many users praising the responsiveness and helpfulness of the team. One user noted, "The people at GLIA are amazing. I have never had a bad experience with someone at the company," highlighting the positive interactions that contribute to a better overall experience.
  • Users say that Zoho Assist offers a user-friendly interface that makes it easy to navigate and utilize its features. A recent user mentioned, "Zoho is great. I use it daily and really appreciate how easy and user-friendly it is," which speaks to its accessibility for everyday tasks.
  • Reviewers mention that Glia's recording and analytics functions are superior to other options, making it a strong choice for businesses that rely on data insights. One user stated, "I love Glia's high-quality technology and its better and easier-to-use recording and analytics functions compared to other options we considered," showcasing its advanced capabilities.
  • According to verified reviews, Zoho Assist shines in its quick setup process, with users appreciating how fast they can start assisting clients. A user highlighted, "Setup is simple and unobtrusive to the user," which is crucial for teams needing to resolve issues swiftly.
  • G2 reviewers report that Glia's AI features, such as the voice assistant, show great potential for enhancing user interactions. One user noted, "The voice assistant has shown the potential to solve a lot of our issues and help the members with ease," indicating its innovative approach to customer engagement.
  • Users say that while both products are effective, Zoho Assist provides a balance between powerful features and simplicity. A user remarked, "What really stands out is the balance between powerful features and simplicity," which is essential for teams that need robust tools without unnecessary complexity.
Pricing
Entry-Level Pricing
Glia
Glia Digital Customer Service Platform
$$$
Contact Us
Learn more about Glia
Zoho Assist
Free Edition (free plan, free forever)
$0
1 Remote Support Technician and 5 Unattended Computers
Browse all 6 pricing plans
Free Trial
Glia
No trial information available
Zoho Assist
Free Trial is available
Ratings
Meets Requirements
9.3
52
9.2
543
Ease of Use
9.7
68
9.3
554
Ease of Setup
9.3
59
9.3
470
Ease of Admin
9.1
46
9.3
412
Quality of Support
9.5
52
8.9
456
Has the product been a good partner in doing business?
9.6
46
9.2
398
Product Direction (% positive)
9.8
50
9.3
537
Features by Category
Team CollaborationHide 22 FeaturesShow 22 Features
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS MarketingHide 20 FeaturesShow 20 Features
Not enough data
Not enough data
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Screen SharingHide 11 FeaturesShow 11 Features
Not enough data
7.7
52
Presenter Tools
Not enough data
7.6
45
Not enough data
6.9
43
Not enough data
8.5
44
Not enough data
7.8
43
Conferencing Options
Not enough data
7.8
44
Not enough data
7.5
46
Not enough data
7.4
46
Application Tools
Not enough data
8.1
40
Not enough data
7.8
42
Not enough data
8.7
45
Agentic AI - Screen Sharing
Not enough data
6.3
22
Contact Center Quality AssuranceHide 10 FeaturesShow 10 Features
7.2
8
Not enough data
Quality Assurance
9.5
7
Not enough data
6.2
7
Not enough data
8.8
7
Not enough data
Engagement
6.3
8
Not enough data
5.4
8
Not enough data
Feature Not Available
Not enough data
Performance
6.4
6
Not enough data
7.6
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Contact CenterHide 23 FeaturesShow 23 Features
8.4
18
Not enough data
Channels
9.3
15
Not enough data
7.2
13
Not enough data
9.6
17
Not enough data
7.8
13
Not enough data
6.5
14
Not enough data
Generative AI
7.2
6
Not enough data
Functions
8.9
14
Not enough data
9.6
14
Not enough data
9.4
11
Not enough data
8.2
10
Not enough data
6.8
12
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
8.7
13
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.6
16
Not enough data
9.2
16
Not enough data
9.1
17
Not enough data
9.4
16
Not enough data
7.8
13
Not enough data
ServiceNow Store AppsHide 6 FeaturesShow 6 Features
Not enough data
Not enough data
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Remote SupportHide 18 FeaturesShow 18 Features
Not enough data
8.4
236
Administration
Not enough data
9.3
214
Not enough data
8.5
197
Not enough data
8.3
174
Not enough data
9.3
207
Not enough data
8.5
178
Not enough data
8.6
184
Maintenance
Not enough data
8.6
184
Not enough data
8.2
164
Communication
Not enough data
8.5
181
Not enough data
7.3
148
Not enough data
7.1
150
Not enough data
7.9
149
Security
Not enough data
8.7
160
Not enough data
8.7
154
Device Support
Not enough data
8.4
166
Not enough data
8.9
176
Not enough data
8.8
170
Performance
Not enough data
8.4
162
Co-BrowsingHide 5 FeaturesShow 5 Features
9.4
25
8.8
9
Administration
9.3
20
8.9
9
9.0
21
8.8
8
9.7
24
8.8
8
Security
9.4
22
8.8
8
9.4
21
8.5
8
Conversational SupportHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Support Automation
9.7
5
Not enough data
9.7
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Call Center Infrastructure (CCI)Hide 16 FeaturesShow 16 Features
9.2
8
Not enough data
Platform
8.8
8
Not enough data
8.1
8
Not enough data
9.2
8
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
9.6
8
Not enough data
8.8
8
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.6
8
Not enough data
9.2
8
Not enough data
Customer Service AutomationHide 9 FeaturesShow 9 Features
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Live ChatHide 14 FeaturesShow 14 Features
8.8
43
Not enough data
Generative AI
9.3
14
Not enough data
9.3
15
Not enough data
8.2
13
Not enough data
Communication
9.5
37
Not enough data
9.5
33
Not enough data
6.8
19
Not enough data
9.1
27
Not enough data
9.5
30
Not enough data
Internal Use
8.6
33
Not enough data
9.4
30
Not enough data
8.4
23
Not enough data
8.2
26
Not enough data
8.1
22
Not enough data
8.7
23
Not enough data
Customer Self-ServiceHide 17 FeaturesShow 17 Features
8.9
16
Not enough data
Generative AI
9.4
8
Not enough data
Self-Service Experience
9.0
14
Not enough data
9.2
14
Not enough data
7.8
12
Not enough data
8.8
11
Not enough data
8.9
11
Not enough data
Self-Service Platform
9.8
14
Not enough data
8.8
13
Not enough data
8.3
14
Not enough data
9.1
15
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Speech AnalyticsHide 1 FeatureShow 1 Feature
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
9.8
8
Not enough data
Generative AI
9.8
8
Not enough data
9.6
8
Not enough data
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI AgentsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Remote DesktopHide 14 FeaturesShow 14 Features
Not enough data
8.5
255
Administration
Not enough data
Feature Not Available
Not enough data
8.3
193
Not enough data
8.1
193
Not enough data
8.1
175
Not enough data
8.2
175
Not enough data
9.2
221
Not enough data
8.5
205
Platform
Not enough data
8.7
201
Not enough data
8.3
190
Not enough data
Feature Not Available
Not enough data
9.2
216
Security
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
163
Categories
Categories
Shared Categories
Glia
Glia
Zoho Assist
Zoho Assist
Glia and Zoho Assist are categorized as Co-Browsing
Unique Categories
Glia
Zoho Assist
Reviews
Reviewers' Company Size
Glia
Glia
Small-Business(50 or fewer emp.)
19.0%
Mid-Market(51-1000 emp.)
72.2%
Enterprise(> 1000 emp.)
8.9%
Zoho Assist
Zoho Assist
Small-Business(50 or fewer emp.)
71.2%
Mid-Market(51-1000 emp.)
23.5%
Enterprise(> 1000 emp.)
5.3%
Reviewers' Industry
Glia
Glia
Banking
53.2%
Financial Services
35.4%
Insurance
7.6%
Oil & Energy
1.3%
Luxury Goods & Jewelry
1.3%
Other
1.3%
Zoho Assist
Zoho Assist
Information Technology and Services
26.2%
Computer & Network Security
7.8%
Computer Software
6.0%
Retail
2.6%
Computer Networking
2.4%
Other
54.9%
Alternatives
Glia
Glia Alternatives
Genesys Cloud CX
Genesys Cloud CX
Add Genesys Cloud CX
Fin by Intercom
Fin by Intercom
Add Fin by Intercom
Zendesk for Customer Service
Zendesk for Customer Service
Add Zendesk for Customer Service
Agentforce Service (formerly Salesforce Service Cloud)
Agentforce Service...
Add Agentforce Service (formerly Salesforce Service Cloud)
Zoho Assist
Zoho Assist Alternatives
TeamViewer
TeamViewer
Add TeamViewer
Splashtop Remote Access
Splashtop Remote Access
Add Splashtop Remote Access
ScreenConnect
ScreenConnect
Add ScreenConnect
AnyDesk
AnyDesk
Add AnyDesk
Discussions
Glia
Glia Discussions
Does it integrate with salesforce since in our company we had difficulties to integrate it.
1 Comment
Jitendra (Jack) C.
JC
Erick. Yes....Glia integrates with Salesforce. We can push and pull data to and from Salesforce. We can show Salesforce view in Glia Hub to agents. Glia...Read more
Monty the Mongoose crying
Glia has no more discussions with answers
See all discussions
Zoho Assist
Zoho Assist Discussions
The lag time to connect is REALLY slow. Anything I can do to improve that?
7 Comments
Simon C.
SC
Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I...Read more
Will connection times be improved.
1 Comment
GD
Paul this could also be caused by the actual desktop/server that has the agent installed. Generally, Zoho Assist agent depends on DNS to reach Zoho Assist...Read more
Is there an app that runs where I ca connect with my account without using browser.
1 Comment
Official Response from Zoho Assist
Yes, you can use the Zoho Assist Desktop App to conduct sessions. Log in to https://assist.zoho.com, click on Downloads (from the top right corner) , and...Read more
See all discussions
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Ask Zoho Assist a QuestionContact Zoho Assist

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Add Product
Glia
Glia
Get a quote
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Zoho Assist
Zoho Assist