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At a Glance
Market Segments
Mid-Market (72.2% of reviews)
Mid-Market (42.6% of reviews)
Entry-Level Pricing
$$$ Contact Us
Starting at $25.00 1 User Per Month
Glia
Star Rating
(86)4.8 out of 5
Market Segments
Mid-Market (72.2% of reviews)
Pros & Cons
Entry-Level Pricing
$$$ Contact Us
Learn more about GliaSalesforce Service Cloud
Star Rating
(7,169)4.4 out of 5
Market Segments
Mid-Market (42.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Glia excels in ease of use, scoring 9.7 compared to Salesforce Service Cloud's 8.4. Reviewers mention that Glia's intuitive interface and streamlined workflows make it easier for teams to adopt and utilize effectively.
- Reviewers mention that Glia offers superior quality of support, with a score of 9.5 versus Salesforce's 8.3. Users on G2 highlight Glia's responsive customer service and comprehensive resources, which enhance the overall user experience.
- Users say that Glia's contextual engagement features, scoring 9.3, significantly improve customer interactions compared to Salesforce Service Cloud's 8.0. Reviewers appreciate Glia's ability to provide personalized experiences based on real-time data.
- Reviewers mention that Glia's web chat functionality is particularly strong, scoring 9.6, while Salesforce Service Cloud scores 7.9. Users report that Glia's chat capabilities are more integrated and user-friendly, leading to better customer satisfaction.
- G2 users highlight Glia's advanced AI text generation and summarization features, both scoring 9.3, which outperform Salesforce's scores of 7.7. Reviewers say these AI capabilities help streamline communication and improve efficiency in handling customer inquiries.
- Users report that Glia's session recording feature, scoring 9.4, is more robust than Salesforce Service Cloud's 7.7. Reviewers mention that this feature allows for better training and quality assurance, enhancing overall service delivery.
Pricing
Entry-Level Pricing
Glia
Glia Digital Customer Service Platform
$$$
Contact Us
Glia provides solutions for all customer interactions. To learn more about pricing for Glia's Digital-First Customer Service solutions, please contact Glia at: https://www.glia.com/contact-us
Salesforce Service Cloud
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Free Trial
Glia
No trial information availableSalesforce Service Cloud
Free Trial is available
Ratings
Meets Requirements
9.3
52
8.6
2,754
Ease of Use
9.7
68
8.4
5,329
Ease of Setup
9.3
59
7.9
4,088
Ease of Admin
9.1
46
8.2
1,524
Quality of Support
9.5
52
8.3
2,535
Has the product been a good partner in doing business?
9.6
46
8.7
1,505
Product Direction (% positive)
9.8
50
8.2
2,715
Features by Category
Ticket and Case Management
Not enough data
8.5
1201
|
Verified
Not enough data
8.4
1199
|
Verified
Not enough data
8.3
1228
|
Verified
Not enough data
8.3
1151
|
Verified
Not enough data
8.1
977
Not enough data
7.9
1165
|
Verified
Not enough data
8.3
1147
|
Verified
Not enough data
8.5
1025
|
Verified
Generative AI
Not enough data
7.6
175
Not enough data
7.6
174
Agentic AI - Help Desk
Not enough data
8.0
50
Not enough data
8.2
52
Not enough data
8.1
52
Communication Channels
Not enough data
8.4
1018
|
Verified
Not enough data
8.6
1202
|
Verified
Not enough data
8.1
843
Not enough data
8.0
803
|
Verified
Not enough data
8.0
763
Platform
Not enough data
7.8
552
|
Verified
8.6
33
8.3
816
|
Verified
Not enough data
8.6
691
|
Verified
Not enough data
8.3
608
|
Verified
Not enough data
8.2
1143
|
Verified
Not enough data
8.2
1162
|
Verified
Customer Information
Not enough data
8.1
206
Not enough data
8.3
205
Not enough data
8.4
203
Not enough data
7.7
201
Not enough data
7.9
204
Not enough data
8.1
200
Not enough data
7.8
204
Predictions
Not enough data
7.3
197
Not enough data
7.7
198
Not enough data
8.2
196
Not enough data
7.4
194
Platform
Not enough data
8.5
204
Not enough data
8.3
203
Not enough data
8.4
200
Not enough data
8.5
200
Not enough data
8.2
201
Not enough data
8.7
197
Not enough data
8.8
201
Not enough data
9.0
198
Not enough data
8.8
196
Not enough data
8.9
197
Generative AI
Not enough data
7.3
169
Not enough data
7.3
167
Agentic AI - Customer Success
Not enough data
8.6
12
Not enough data
8.5
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
8.6
12
Administration
Not enough data
8.8
227
Not enough data
8.7
226
Not enough data
8.6
223
Knowledge Management
Not enough data
8.7
218
Not enough data
8.5
210
Not enough data
8.4
208
Compliance
Not enough data
8.7
226
Not enough data
8.7
223
Not enough data
8.6
223
Not enough data
8.6
220
Customer Support
Not enough data
8.1
209
Not enough data
8.1
202
Not enough data
8.0
191
Data Security
Not enough data
8.6
215
Not enough data
8.7
216
Not enough data
9.0
217
Not enough data
9.1
217
Administration
Not enough data
8.6
207
Not enough data
8.8
209
Not enough data
8.9
212
Generative AI
Not enough data
7.5
147
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.5
119
Not enough data
8.3
117
Not enough data
7.5
116
Design
Not enough data
8.4
113
Not enough data
7.9
114
Not enough data
8.2
116
Not enough data
8.4
116
Not enough data
8.5
113
Generative AI
Not enough data
7.4
110
Not enough data
7.5
109
Usability
Not enough data
8.6
203
Not enough data
8.6
206
Not enough data
8.7
204
Reporting
Not enough data
8.7
203
Not enough data
8.3
197
Not enough data
8.6
200
Generative AI
Not enough data
7.6
178
Not enough data
7.6
179
Quality Assurance
9.5
7
8.7
68
6.2
7
8.7
65
8.8
7
8.7
67
Engagement
6.3
8
8.8
66
5.4
8
8.8
66
Feature Not Available
8.7
66
Performance
6.4
6
8.6
66
7.6
7
8.8
66
Generative AI
Not enough data
7.7
57
Not enough data
7.9
58
Channels
9.3
15
7.4
274
7.2
13
7.3
268
9.6
17
7.9
272
7.8
13
7.3
265
6.5
14
8.7
279
Generative AI
7.2
6
7.0
216
Functions
8.9
14
7.9
268
9.6
14
8.0
265
9.4
11
7.6
257
8.2
10
7.2
253
6.8
12
7.2
255
8.6
13
7.2
258
8.3
13
7.7
258
8.7
13
8.0
257
Agentic AI - Contact Center
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
9.0
5
Administrative
8.6
16
7.9
254
9.2
16
8.5
259
9.1
17
8.5
257
9.4
16
7.7
246
7.8
13
7.6
251
Workforce Management
Not enough data
7.9
56
Not enough data
7.9
56
Not enough data
7.4
55
Not enough data
7.8
55
Not enough data
7.6
55
Administration
Not enough data
8.2
56
Not enough data
8.3
55
Not enough data
8.4
55
Not enough data
7.6
54
Not enough data
7.7
54
Administration
9.3
20
Not enough data
9.0
21
Not enough data
9.7
24
Not enough data
Security
9.4
22
Not enough data
9.4
21
Not enough data
Conversational Platform
Not enough data
8.5
101
Not enough data
8.6
99
9.3
5
8.0
98
Not enough data
8.2
101
Support Automation
9.7
5
8.1
99
9.7
5
8.1
98
9.3
5
8.0
99
Not enough data
7.9
96
Generative AI
Feature Not Available
7.4
94
Feature Not Available
7.4
93
Platform
8.8
8
Not enough data
8.1
8
Not enough data
9.2
8
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
9.6
8
Not enough data
8.8
8
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.6
8
Not enough data
9.2
8
Not enough data
Customer Support
Not enough data
8.3
142
Not enough data
7.9
137
Not enough data
8.2
137
Automation
Not enough data
8.2
140
Not enough data
8.2
141
Not enough data
8.1
140
Artificial Intelligence
Not enough data
7.6
135
Not enough data
7.6
135
Not enough data
7.3
132
Generative AI
9.3
14
7.7
107
9.3
15
7.7
106
8.2
13
7.7
107
Communication
9.5
37
8.5
309
|
Verified
9.5
33
8.6
328
|
Verified
6.8
19
8.4
274
|
Verified
9.1
27
8.5
276
|
Verified
9.5
30
7.8
159
Internal Use
8.6
33
8.3
816
|
Verified
9.4
30
8.3
295
|
Verified
8.4
23
8.5
287
|
Verified
8.2
26
8.4
317
|
Verified
8.1
22
8.5
288
|
Verified
8.7
23
8.7
321
|
Verified
Generative AI
9.4
8
7.2
126
Self-Service Experience
9.0
14
8.6
591
9.2
14
8.3
578
7.8
12
8.3
527
8.8
11
7.9
213
8.9
11
8.4
223
Self-Service Platform
9.8
14
8.4
222
8.8
13
8.6
227
8.3
14
7.6
198
9.1
15
8.5
214
Agentic AI - Customer Self-Service
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
8.6
6
Generative AI
Not enough data
7.9(won by default)
52
Not enough data
7.9(won by default)
52
Process
Not enough data
8.6(won by default)
242
Not enough data
8.6(won by default)
262
Not enough data
8.3(won by default)
223
Channels
Not enough data
8.8(won by default)
271
Not enough data
8.4(won by default)
246
Not enough data
8.5(won by default)
229
Not enough data
8.6(won by default)
230
Not enough data
8.6(won by default)
212
Insight
Not enough data
8.6(won by default)
228
Not enough data
8.8(won by default)
263
Not enough data
8.5(won by default)
202
Not enough data
8.7(won by default)
250
Generative AI
Not enough data
Not enough data
Generative AI
9.8
8
8.0
79
9.6
8
7.9
80
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Process Management
Not enough data
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
System Management
Not enough data
9.1
30
Not enough data
8.7
29
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Glia and Salesforce Service Cloud are categorized as Digital Customer Service Platforms, Conversational Support, Contact Center Quality Assurance, Live Chat, Customer Self-Service, Customer Service Automation, and Contact Center
Unique Categories
Glia is categorized as Co-Browsing, AI Customer Support Agents, Call Center Infrastructure (CCI), SMS Marketing, and Speech Analytics
Salesforce Service Cloud is categorized as Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Customer Success, Help Desk, Contact Center Workforce, and Enterprise Feedback Management
Reviews
Reviewers' Company Size
Glia
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Banking
53.2%
Financial Services
35.4%
Insurance
7.6%
Oil & Energy
1.3%
Luxury Goods & Jewelry
1.3%
Other
1.3%
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.4%
Non-Profit Organization Management
3.9%
Other
63.7%
Alternatives
Discussions
Does it integrate with salesforce since in our company we had difficulties to integrate it.
1 Comment
JC
Erick.
Yes....Glia integrates with Salesforce. We can push and pull data to and from Salesforce. We can show Salesforce view in Glia Hub to agents. Glia...Read more
Glia has no more discussions with answers
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
2 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
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