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At a Glance
Market Segments
Mid-Market (72.2% of reviews)
Small-Business (67.1% of reviews)
Entry-Level Pricing
$$$ Contact Us
Starting at $15.00 1 agent / Per Month
Glia
Star Rating
(86)4.8 out of 5
Market Segments
Mid-Market (72.2% of reviews)
Pros & Cons
Entry-Level Pricing
$$$ Contact Us
Learn more about GliaLiveAgent
Star Rating
(1,536)4.5 out of 5
Market Segments
Small-Business (67.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Free Trial is available
Browse all 5 pricing plansGlia vs LiveAgent
When assessing the two solutions, reviewers found Glia easier to use, set up, and administer. Reviewers also preferred doing business with Glia overall.
- Reviewers felt that Glia meets the needs of their business better than LiveAgent.
- When comparing quality of ongoing product support, reviewers felt that Glia is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Glia over LiveAgent.
Pricing
Entry-Level Pricing
Glia
Glia Digital Customer Service Platform
$$$
Contact Us
Glia provides solutions for all customer interactions. To learn more about pricing for Glia's Digital-First Customer Service solutions, please contact Glia at: https://www.glia.com/contact-us
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
Free Trial
Glia
No trial information availableLiveAgent
Free Trial is available
Ratings
Meets Requirements
9.3
52
8.9
1,300
Ease of Use
9.7
68
8.9
1,305
Ease of Setup
9.3
59
8.7
868
Ease of Admin
9.1
46
8.9
845
Quality of Support
9.5
52
9.1
1,239
Has the product been a good partner in doing business?
9.6
46
9.1
821
Product Direction (% positive)
9.8
50
8.9
1,264
Features by Category
Ticket and Case Management
Not enough data
9.0
779
|
Verified
Not enough data
9.0
777
|
Verified
Not enough data
8.7
758
|
Verified
Not enough data
8.8
714
|
Verified
Not enough data
8.6
575
|
Verified
Not enough data
8.7
703
|
Verified
Not enough data
8.9
717
|
Verified
Not enough data
8.6
444
|
Verified
Generative AI
Not enough data
8.3
32
Not enough data
8.2
32
Agentic AI - Help Desk
Not enough data
9.4
9
Not enough data
9.4
9
Not enough data
9.4
9
Communication Channels
Not enough data
8.7
654
|
Verified
Not enough data
9.1
717
|
Verified
Not enough data
9.1
696
|
Verified
Not enough data
8.6
539
|
Verified
Not enough data
8.7
381
|
Verified
Platform
Not enough data
7.9
413
|
Verified
8.6
33
8.4
664
|
Verified
Not enough data
8.7
526
|
Verified
Not enough data
8.6
377
|
Verified
Not enough data
8.5
647
|
Verified
Not enough data
8.8
694
|
Verified
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Design
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.3
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.5
7
Not enough data
6.2
7
Not enough data
8.8
7
Not enough data
Engagement
6.3
8
Not enough data
5.4
8
Not enough data
Feature Not Available
Not enough data
Performance
6.4
6
Not enough data
7.6
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.3
15
8.8
7
7.2
13
8.1
7
9.6
17
9.3
7
7.8
13
5.7
7
6.5
14
8.8
7
Generative AI
7.2
6
Not enough data
Functions
8.9
14
9.0
7
9.6
14
8.8
7
9.4
11
8.1
7
8.2
10
6.3
5
6.8
12
5.8
6
8.6
13
8.1
6
8.3
13
7.4
7
8.7
13
8.3
7
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.6
16
9.3
5
9.2
16
8.6
6
9.1
17
8.9
6
9.4
16
8.3
6
7.8
13
8.6
6
Responses
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.3
5
Platform
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
8.9
6
Not enough data
8.9
6
Generative AI
Not enough data
8.1
6
Not enough data
8.3
6
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.3
20
Not enough data
9.0
21
Not enough data
9.7
24
Not enough data
Security
9.4
22
Not enough data
9.4
21
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Support Automation
9.7
5
Not enough data
9.7
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
8.8
8
Not enough data
8.1
8
Not enough data
9.2
8
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
9.6
8
Not enough data
8.8
8
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.6
8
Not enough data
9.2
8
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.3
14
8.6
22
9.3
15
8.0
23
8.2
13
7.7
22
Communication
9.5
37
9.3
485
|
Verified
9.5
33
9.0
489
|
Verified
6.8
19
8.9
376
|
Verified
9.1
27
9.0
374
|
Verified
9.5
30
8.8
61
Internal Use
8.6
33
8.4
664
|
Verified
9.4
30
9.1
422
|
Verified
8.4
23
8.5
55
8.2
26
8.9
403
|
Verified
8.1
22
9.1
384
|
Verified
8.7
23
8.9
382
|
Verified
Generative AI
9.4
8
7.8
17
Self-Service Experience
9.0
14
9.1
322
9.2
14
8.9
305
7.8
12
8.9
273
8.8
11
8.1
41
8.9
11
8.3
45
Self-Service Platform
9.8
14
8.6
45
8.8
13
8.3
46
8.3
14
7.4
41
9.1
15
8.7
43
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
13
Not enough data
7.9(won by default)
13
Process
Not enough data
9.0(won by default)
56
Not enough data
9.3(won by default)
252
Not enough data
9.1(won by default)
196
Channels
Not enough data
9.3(won by default)
248
Not enough data
9.0(won by default)
232
Not enough data
9.3(won by default)
249
Not enough data
9.1(won by default)
186
Not enough data
Feature Not Available
Insight
Not enough data
9.0(won by default)
174
Not enough data
9.0(won by default)
222
Not enough data
9.2(won by default)
220
Not enough data
9.3(won by default)
225
Generative AI
Not enough data
Not enough data
Generative AI
9.8
8
8.0
14
9.6
8
7.6
14
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Glia and LiveAgent are categorized as Digital Customer Service Platforms, Live Chat, Customer Self-Service, Contact Center, and Call Center Infrastructure (CCI)
Unique Categories
Glia is categorized as Conversational Support, Co-Browsing, Contact Center Quality Assurance, Customer Service Automation, AI Customer Support Agents, SMS Marketing, and Speech Analytics
LiveAgent is categorized as Feedback Analytics, Shared Inbox, Complaint Management, Customer Communications Management, Chatbots, Social Customer Service, Help Desk, and Enterprise Feedback Management
Reviews
Reviewers' Company Size
Glia
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Banking
53.2%
Financial Services
35.4%
Insurance
7.6%
Oil & Energy
1.3%
Luxury Goods & Jewelry
1.3%
Other
1.3%
Information Technology and Services
12.8%
Computer Software
7.3%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.3%
Alternatives
Discussions
Does it integrate with salesforce since in our company we had difficulties to integrate it.
1 Comment
JC
Erick.
Yes....Glia integrates with Salesforce. We can push and pull data to and from Salesforce. We can show Salesforce view in Glia Hub to agents. Glia...Read more
Glia has no more discussions with answers
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
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