# Glean vs Upland BA Insight Comparison | | Glean | Upland BA Insight | |---|---|---| | **Star Rating** | 4.7 out of 5 | 4.5 out of 5 | | **Total Reviews** | 160 | 24 | | **Largest Market Segment** | Enterprise (52.6% of reviews) | Enterprise (43.5% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### Glean Pros: - Ease of Use (8 reviews) - Speed (5 reviews) Cons: - Improvement Needed (3 reviews) - Search Functionality (2 reviews) ### Upland BA Insight Pros: - Easy Integrations (6 reviews) - Ease of Use (5 reviews) Cons: - Complex Setup (4 reviews) - Limited Customization (3 reviews) --- ## Ratings Comparison | Rating | Glean | Upland BA Insight | |---|---|---| | **Meets Requirements** | 9.2 (115 reviews) | 8.6 (18 reviews) | | **Ease of Use** | 9.5 (121 reviews) | 8.9 (19 reviews) | | **Ease of Setup** | 8.8 (26 reviews) | 8.8 (16 reviews) | | **Ease of Admin** | 8.7 (10 reviews) | 8.9 (14 reviews) | | **Quality of Support** | 9.2 (71 reviews) | 9.4 (18 reviews) | | **Has the product been a good partner in doing business?** | 9.3 (10 reviews) | 9.4 (14 reviews) | | **Product Direction (% positive)** | 9.2 (111 reviews) | 10.0 (17 reviews) | --- ## Pricing ### Glean #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Upland BA Insight #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Insight Engines | Product | Score | Reviews | |---|---|---| | **Glean** | N/A | N/A | | **Upland BA Insight** | N/A | N/A | #### Content Management | Feature | Glean | Upland BA Insight | |---|---|---| | **Data Centralization - Insight Engines** | Not enough data | Not enough data | | **Archiving - Insight Engines** | Not enough data | Feature Not Available | | **Search Analysis - Insight Engines** | Not enough data | Not enough data | #### Content Discovery | Feature | Glean | Upland BA Insight | |---|---|---| | **Search Interface - Insight Engines** | Not enough data | Not enough data | | **AI Functionality - Insight Engines** | Not enough data | Not enough data | | **NLP Functionality - Insight Engines** | Not enough data | Not enough data | | **Data Mining - Insight Engines** | Not enough data | Not enough data | | **Structured Navigation - Insight Engines** | Not enough data | Not enough data | | **Machine Learning - Insight Engines** | Not enough data | Not enough data | #### Generative AI | Feature | Glean | Upland BA Insight | |---|---|---| | **AI Text Generation** | Not enough data | Feature Not Available | | **AI Text Summarization** | Not enough data | Not enough data | ### Enterprise Search Software | Product | Score | Reviews | |---|---|---| | **Glean** | 8.7/10 | 97 | | **Upland BA Insight** | 8.8/10 | 14 | #### Compatibility | Feature | Glean | Upland BA Insight | |---|---|---| | **Federated Search** | 9.5 (84 reviews) | 9.2 (13 reviews) | | **File Types** | 9.0 (72 reviews) | 8.8 (12 reviews) | | **Global Language Support** | 8.2 (37 reviews) | 8.7 (10 reviews) | #### Agentic AI - Enterprise Search Software | Feature | Glean | Upland BA Insight | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | 9.4 (6 reviews) | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Search Queries | Feature | Glean | Upland BA Insight | |---|---|---| | **Typo Tolerance** | 8.2 (74 reviews) | 8.5 (12 reviews) | | **Faceted Search** | 8.9 (61 reviews) | 9.2 (13 reviews) | | **Synonyms** | 8.1 (65 reviews) | 9.0 (12 reviews) | | **Highlighting** | 8.7 (65 reviews) | 9.1 (11 reviews) | | **Natural Language** | 8.7 (66 reviews) | 8.5 (10 reviews) | #### AI powered search - Enterprise Search Software | Feature | Glean | Upland BA Insight | |---|---|---| | **Generative RAG (Retrieval augmented generation)** | 8.0 (5 reviews) | Not enough data | | **Relevance Tuning** | Not enough data | Not enough data | | **NLP & Semantic search** | 8.3 (5 reviews) | Not enough data | #### Functionality | Feature | Glean | Upland BA Insight | |---|---|---| | **Personalization** | 8.3 (68 reviews) | 8.2 (11 reviews) | | **Search Analytics** | 8.6 (56 reviews) | 8.6 (12 reviews) | | **Integrations** | 9.0 (77 reviews) | 8.6 (12 reviews) | #### Compatibility - Enterprise Search Software | Feature | Glean | Upland BA Insight | |---|---|---| | **File Types** | Not enough data | Not enough data | | **Federated Search** | 9.5 (7 reviews) | Not enough data | | **Global Language Support** | Not enough data | Not enough data | #### Functionality - Enterprise Search Software | Feature | Glean | Upland BA Insight | |---|---|---| | **Personalization** | Not enough data | Not enough data | | **Search Analytics** | Not enough data | Not enough data | | **Integrations** | 10.0 (5 reviews) | Not enough data | #### Search Queries - Enterprise Search Software | Feature | Glean | Upland BA Insight | |---|---|---| | **Highlighting** | Not enough data | Not enough data | | **Faceted Search** | Not enough data | Not enough data | | **Typo Tolerance** | Not enough data | Not enough data | | **Synonyms** | Not enough data | Not enough data | ### AI Agents For Business Operations | Product | Score | Reviews | |---|---|---| | **Glean** | N/A | N/A | | **Upland BA Insight** | N/A | N/A | #### Responses | Feature | Glean | Upland BA Insight | |---|---|---| | **Personalization** | Not enough data | Not enough data | | **Route To Human** | Not enough data | Not enough data | | **Natural Language Understanding (NLU)** | Not enough data | Not enough data | #### Automation - AI Agents | Feature | Glean | Upland BA Insight | |---|---|---| | **Sales Follow-Up** | Not enough data | Not enough data | | **Customer Interaction Automation** | Not enough data | Not enough data | | **Lead Generation** | Not enough data | Not enough data | | **Document Processing** | Not enough data | Not enough data | | **Feedback Collection** | Not enough data | Not enough data | #### Platform | Feature | Glean | Upland BA Insight | |---|---|---| | **Conversation Editor** | Not enough data | Not enough data | | **Integration** | Not enough data | Not enough data | | **Human-In-The-Loop** | Not enough data | Not enough data | #### Autonomy - AI Agents | Feature | Glean | Upland BA Insight | |---|---|---| | **Independent Decision Making** | Not enough data | Not enough data | | **Adaptive Responses** | Not enough data | Not enough data | | **Task Execution** | Not enough data | Not enough data | | **Problem Solving** | Not enough data | Not enough data | #### Generative AI | Feature | Glean | Upland BA Insight | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### AI Agent Builders | Product | Score | Reviews | |---|---|---| | **Glean** | N/A | N/A | | **Upland BA Insight** | N/A | N/A | #### Customization - AI Agent Builders | Feature | Glean | Upland BA Insight | |---|---|---| | **Natural Language Configuration** | Not enough data | Not enough data | | **Tone Customization** | Not enough data | Not enough data | | **Security Guardrails** | Not enough data | Not enough data | #### Functionality - AI Agent Builders | Feature | Glean | Upland BA Insight | |---|---|---| | **Omni-channel Support** | Not enough data | Not enough data | | **Agent Branding** | Not enough data | Not enough data | | **Proactive Response Capabilities** | Not enough data | Not enough data | | **Seamless Human Escalation** | Not enough data | Not enough data | #### Data and Analytics - AI Agent Builders | Feature | Glean | Upland BA Insight | |---|---|---| | **Analytics & Reporting** | Not enough data | Not enough data | | **Contextual Awareness** | Not enough data | Not enough data | | **Data Privacy Compliance** | Not enough data | Not enough data | #### Integration - AI Agent Builders | Feature | Glean | Upland BA Insight | |---|---|---| | **Workflow Automation** | Not enough data | Not enough data | | **API Usage** | Not enough data | Not enough data | | **Platform Interoperability** | Not enough data | Not enough data | | **CRM Data Integration** | Not enough data | Not enough data | ### AI IT Agents | Product | Score | Reviews | |---|---|---| | **Glean** | N/A | N/A | | **Upland BA Insight** | N/A | N/A | #### Automation - AI IT Agents | Feature | Glean | Upland BA Insight | |---|---|---| | **Document Processing** | Not enough data | Not enough data | | **Feedback Collection** | Not enough data | Not enough data | #### Autonomy - AI IT Agents | Feature | Glean | Upland BA Insight | |---|---|---| | **Adaptive Responses** | Not enough data | Not enough data | | **Task Execution** | Not enough data | Not enough data | | **Independent Decision Making** | Not enough data | Not enough data | | **Problem Solving** | Not enough data | Not enough data | #### IT Ticket Management - AI IT Agents | Feature | Glean | Upland BA Insight | |---|---|---| | **Ticket Status Updates** | Not enough data | Not enough data | | **SLA Monitoring** | Not enough data | Not enough data | | **Ticket Categorization** | Not enough data | Not enough data | | **Ticket Assignment** | Not enough data | Not enough data | | **Automated Ticket Creation** | Not enough data | Not enough data | #### IT Support Automation - AI IT Agents | Feature | Glean | Upland BA Insight | |---|---|---| | **Knowledge Base Utilization** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | | **Real-Time Troubleshooting** | Not enough data | Not enough data | | **User Self-Service Assistance** | Not enough data | Not enough data | | **Proactive Issue Detection** | Not enough data | Not enough data | ### AI Agents | Product | Score | Reviews | |---|---|---| | **Glean** | N/A | N/A | | **Upland BA Insight** | N/A | N/A | #### Agentic AI - AI Agents | Feature | Glean | Upland BA Insight | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software) **Unique to Glean (3):** [ AI Agent Builders Software](https://www.g2.com/categories/ai-agent-builders), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Unique to Upland BA Insight (1):** [Insight Engines Software](https://www.g2.com/categories/insight-engines) --- ## Reviewer Demographics ### By Company Size | Segment | Glean | Upland BA Insight | |---|---|---| | **Small-Business** | 3.9% | 17.4% | | **Mid-Market** | 43.5% | 39.1% | | **Enterprise** | 52.6% | 43.5% | ### By Industry #### Glean - **Computer Software:** 47.6% - **Information Technology and Services:** 25.2% - **Financial Services:** 6.8% - **Computer & Network Security:** 4.1% - **Automotive:** 2.7% - **Retail:** 1.4% - **Marketing and Advertising:** 1.4% - **Computer Games:** 1.4% - **Consumer Services:** 1.4% - **Civic & Social Organization:** 0.7% - **Other:** 7.5% #### Upland BA Insight - **Pharmaceuticals:** 13.0% - **Manufacturing:** 8.7% - **Legal Services:** 8.7% - **Information Technology and Services:** 8.7% - **Computer Software:** 8.7% - **Automotive:** 4.3% - **Banking:** 4.3% - **Civil Engineering:** 4.3% - **Commercial Real Estate:** 4.3% - **Construction:** 4.3% - **Other:** 30.4% --- ## Alternatives ### Alternatives to Glean - [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2317 reviews) - [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11860 reviews) - [Coveo](https://www.g2.com/products/coveo/reviews) — 4.3/5 stars (142 reviews) - [Hebbia AI](https://www.g2.com/products/hebbia-ai-2026-02-24/reviews) — 4.3/5 stars (11 reviews) - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) — 4.6/5 stars (474 reviews) - [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1121 reviews) - [GoLinks](https://www.g2.com/products/golinks/reviews) — 4.7/5 stars (806 reviews) - [Elasticsearch](https://www.g2.com/products/elastic-elasticsearch/reviews) — 4.5/5 stars (292 reviews) - [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) — 4.6/5 stars (764 reviews) - [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39037 reviews) ### Alternatives to Upland BA Insight - [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2317 reviews) - [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1121 reviews) - [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39037 reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12388 reviews) - [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11860 reviews) - [GoLinks](https://www.g2.com/products/golinks/reviews) — 4.7/5 stars (806 reviews) - [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) — 4.6/5 stars (764 reviews) - [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (513 reviews) - [Doofinder](https://www.g2.com/products/doofinder/reviews) — 4.7/5 stars (492 reviews) - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) — 4.6/5 stars (474 reviews) --- ## Top Discussions ### Glean No discussions available for this product. ### Upland BA Insight No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/glean-technologies-glean-vs-upland-ba-insight)