# Glean vs Hyland Enterprise Search Comparison | | Glean | Hyland Enterprise Search | |---|---|---| | **Star Rating** | 4.7 out of 5 | 4.0 out of 5 | | **Total Reviews** | 162 | 5 | | **Largest Market Segment** | Enterprise (52.6% of reviews) | Mid-Market (60.0% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### Glean Pros: - Ease of Use (5 reviews) - Speed (5 reviews) Cons: - Improvement Needed (3 reviews) - Search Functionality (2 reviews) ### Hyland Enterprise Search **Not enough data** --- ## Ratings Comparison | Rating | Glean | Hyland Enterprise Search | |---|---|---| | **Meets Requirements** | 9.2 (117 reviews) | Not enough data | | **Ease of Use** | 9.5 (123 reviews) | Not enough data | | **Ease of Setup** | 8.9 (28 reviews) | Not enough data | | **Ease of Admin** | 8.7 (10 reviews) | Not enough data | | **Quality of Support** | 9.2 (73 reviews) | Not enough data | | **Has the product been a good partner in doing business?** | 9.3 (10 reviews) | Not enough data | | **Product Direction (% positive)** | 9.2 (113 reviews) | Not enough data | --- ## Pricing ### Glean #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Hyland Enterprise Search #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Enterprise Search Software | Product | Score | Reviews | |---|---|---| | **Glean** | 8.7/10 | 99 | | **Hyland Enterprise Search** | N/A | N/A | #### Compatibility | Feature | Glean | Hyland Enterprise Search | |---|---|---| | **Federated Search** | 9.5 (85 reviews) | Not enough data | | **File Types** | 9.0 (72 reviews) | Not enough data | | **Global Language Support** | 8.2 (37 reviews) | Not enough data | #### Agentic AI - Enterprise Search Software | Feature | Glean | Hyland Enterprise Search | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | 9.6 (8 reviews) | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Search Queries | Feature | Glean | Hyland Enterprise Search | |---|---|---| | **Typo Tolerance** | 8.2 (74 reviews) | Not enough data | | **Faceted Search** | 8.9 (61 reviews) | Not enough data | | **Synonyms** | 8.1 (65 reviews) | Not enough data | | **Highlighting** | 8.7 (65 reviews) | Not enough data | | **Natural Language** | 8.7 (66 reviews) | Not enough data | #### AI powered search - Enterprise Search Software | Feature | Glean | Hyland Enterprise Search | |---|---|---| | **Generative RAG (Retrieval augmented generation)** | 8.0 (5 reviews) | Not enough data | | **Relevance Tuning** | Not enough data | Not enough data | | **NLP & Semantic search** | 8.3 (5 reviews) | Not enough data | #### Functionality | Feature | Glean | Hyland Enterprise Search | |---|---|---| | **Personalization** | 8.3 (68 reviews) | Not enough data | | **Search Analytics** | 8.6 (56 reviews) | Not enough data | | **Integrations** | 9.1 (78 reviews) | Not enough data | #### Compatibility - Enterprise Search Software | Feature | Glean | Hyland Enterprise Search | |---|---|---| | **File Types** | Not enough data | Not enough data | | **Federated Search** | 9.6 (8 reviews) | Not enough data | | **Global Language Support** | Not enough data | Not enough data | #### Functionality - Enterprise Search Software | Feature | Glean | Hyland Enterprise Search | |---|---|---| | **Personalization** | Not enough data | Not enough data | | **Search Analytics** | Not enough data | Not enough data | | **Integrations** | 10.0 (6 reviews) | Not enough data | #### Search Queries - Enterprise Search Software | Feature | Glean | Hyland Enterprise Search | |---|---|---| | **Highlighting** | Not enough data | Not enough data | | **Faceted Search** | Not enough data | Not enough data | | **Typo Tolerance** | Not enough data | Not enough data | | **Synonyms** | Not enough data | Not enough data | ### AI Agents For Business Operations | Product | Score | Reviews | |---|---|---| | **Glean** | N/A | N/A | | **Hyland Enterprise Search** | N/A | N/A | #### Responses | Feature | Glean | Hyland Enterprise Search | |---|---|---| | **Personalization** | Not enough data | Not enough data | | **Route To Human** | Not enough data | Not enough data | | **Natural Language Understanding (NLU)** | Not enough data | Not enough data | #### Automation - AI Agents | Feature | Glean | Hyland Enterprise Search | |---|---|---| | **Sales Follow-Up** | Not enough data | Not enough data | | **Customer Interaction Automation** | Not enough data | Not enough data | | **Lead Generation** | Not enough data | Not enough data | | **Document Processing** | Not enough data | Not enough data | | **Feedback Collection** | Not enough data | Not enough data | #### Platform | Feature | Glean | Hyland Enterprise Search | |---|---|---| | **Conversation Editor** | Not enough data | Not enough data | | **Integration** | Not enough data | Not enough data | | **Human-In-The-Loop** | Not enough data | Not enough data | #### Autonomy - AI Agents | Feature | Glean | Hyland Enterprise Search | |---|---|---| | **Independent Decision Making** | Not enough data | Not enough data | | **Adaptive Responses** | Not enough data | Not enough data | | **Task Execution** | Not enough data | Not enough data | | **Problem Solving** | Not enough data | Not enough data | #### Generative AI | Feature | Glean | Hyland Enterprise Search | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### AI Agent Builders | Product | Score | Reviews | |---|---|---| | **Glean** | N/A | N/A | | **Hyland Enterprise Search** | N/A | N/A | #### Customization - AI Agent Builders | Feature | Glean | Hyland Enterprise Search | |---|---|---| | **Natural Language Configuration** | Not enough data | Not enough data | | **Tone Customization** | Not enough data | Not enough data | | **Security Guardrails** | Not enough data | Not enough data | #### Functionality - AI Agent Builders | Feature | Glean | Hyland Enterprise Search | |---|---|---| | **Omni-channel Support** | Not enough data | Not enough data | | **Agent Branding** | Not enough data | Not enough data | | **Proactive Response Capabilities** | Not enough data | Not enough data | | **Seamless Human Escalation** | Not enough data | Not enough data | #### Data and Analytics - AI Agent Builders | Feature | Glean | Hyland Enterprise Search | |---|---|---| | **Analytics & Reporting** | Not enough data | Not enough data | | **Contextual Awareness** | Not enough data | Not enough data | | **Data Privacy Compliance** | Not enough data | Not enough data | #### Integration - AI Agent Builders | Feature | Glean | Hyland Enterprise Search | |---|---|---| | **Workflow Automation** | Not enough data | Not enough data | | **API Usage** | Not enough data | Not enough data | | **Platform Interoperability** | Not enough data | Not enough data | | **CRM Data Integration** | Not enough data | Not enough data | ### AI IT Agents | Product | Score | Reviews | |---|---|---| | **Glean** | N/A | N/A | | **Hyland Enterprise Search** | N/A | N/A | #### Automation - AI IT Agents | Feature | Glean | Hyland Enterprise Search | |---|---|---| | **Document Processing** | Not enough data | Not enough data | | **Feedback Collection** | Not enough data | Not enough data | #### Autonomy - AI IT Agents | Feature | Glean | Hyland Enterprise Search | |---|---|---| | **Adaptive Responses** | Not enough data | Not enough data | | **Task Execution** | Not enough data | Not enough data | | **Independent Decision Making** | Not enough data | Not enough data | | **Problem Solving** | Not enough data | Not enough data | #### IT Ticket Management - AI IT Agents | Feature | Glean | Hyland Enterprise Search | |---|---|---| | **Ticket Status Updates** | Not enough data | Not enough data | | **SLA Monitoring** | Not enough data | Not enough data | | **Ticket Categorization** | Not enough data | Not enough data | | **Ticket Assignment** | Not enough data | Not enough data | | **Automated Ticket Creation** | Not enough data | Not enough data | #### IT Support Automation - AI IT Agents | Feature | Glean | Hyland Enterprise Search | |---|---|---| | **Knowledge Base Utilization** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | | **Real-Time Troubleshooting** | Not enough data | Not enough data | | **User Self-Service Assistance** | Not enough data | Not enough data | | **Proactive Issue Detection** | Not enough data | Not enough data | ### Enterprise AI Chatbots | Product | Score | Reviews | |---|---|---| | **Glean** | N/A | N/A | | **Hyland Enterprise Search** | N/A | N/A | #### AI & Conversational Intelligence - Enterprise AI Chatbots | Feature | Glean | Hyland Enterprise Search | |---|---|---| | **Retrieval-Augmented Generation (RAG)** | Not enough data | Not enough data | | **Natural Language Understanding** | Not enough data | Not enough data | | **Multi-Turn Conversations** | Not enough data | Not enough data | | **Contextual Response Generation** | Not enough data | Not enough data | #### Knowledge & Data Integration - Enterprise AI Chatbots | Feature | Glean | Hyland Enterprise Search | |---|---|---| | **Real-Time Data Retrieval** | Not enough data | Not enough data | | **API & Custom Data Connectors** | Not enough data | Not enough data | | **Knowledge Base Integrations** | Not enough data | Not enough data | | **CRM & ERP Integrations** | Not enough data | Not enough data | #### Security, Governance & Compliance - Enterprise AI Chatbots | Feature | Glean | Hyland Enterprise Search | |---|---|---| | **Audit Logging** | Not enough data | Not enough data | | **Role-Based Access Controls** | Not enough data | Not enough data | | **Data Residency Controls** | Not enough data | Not enough data | | **Response Guardrails** | Not enough data | Not enough data | #### Administration & Deployment - Enterprise AI Chatbots | Feature | Glean | Hyland Enterprise Search | |---|---|---| | **Workflow Automation** | Not enough data | Not enough data | | **Escalation Workflows** | Not enough data | Not enough data | | **Conversation Analytics** | Not enough data | Not enough data | | **Multi-Channel Deployment** | Not enough data | Not enough data | ### AI Agents | Product | Score | Reviews | |---|---|---| | **Glean** | N/A | N/A | | **Hyland Enterprise Search** | N/A | N/A | #### Agentic AI - AI Agents | Feature | Glean | Hyland Enterprise Search | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software) **Unique to Glean (4):** [ AI Agent Builders Software](https://www.g2.com/categories/ai-agent-builders), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Enterprise AI Chatbots Software](https://www.g2.com/categories/enterprise-ai-chatbots) --- ## Reviewer Demographics ### By Company Size | Segment | Glean | Hyland Enterprise Search | |---|---|---| | **Small-Business** | 3.8% | 0% | | **Mid-Market** | 43.6% | 60.0% | | **Enterprise** | 52.6% | 40.0% | ### By Industry #### Glean - **Computer Software:** 47.0% - **Information Technology and Services:** 24.8% - **Financial Services:** 6.7% - **Computer & Network Security:** 4.0% - **Automotive:** 2.7% - **Marketing and Advertising:** 2.0% - **Retail:** 1.3% - **Computer Games:** 1.3% - **Consumer Services:** 1.3% - **Civic & Social Organization:** 0.7% - **Other:** 8.1% #### Hyland Enterprise Search - **Utilities:** 20.0% - **Staffing and Recruiting:** 20.0% - **Higher Education:** 20.0% - **Government Administration:** 20.0% - **Accounting:** 20.0% --- ## Alternatives ### Alternatives to Glean - [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2319 reviews) - [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (12048 reviews) - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) — 4.6/5 stars (474 reviews) - [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1124 reviews) - [GoLinks](https://www.g2.com/products/golinks/reviews) — 4.7/5 stars (813 reviews) - [Coveo](https://www.g2.com/products/coveo/reviews) — 4.3/5 stars (142 reviews) - [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) — 4.6/5 stars (769 reviews) - [Microsoft Copilot](https://www.g2.com/products/microsoft-microsoft-copilot/reviews) — 4.4/5 stars (352 reviews) - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) — 4.6/5 stars (2648 reviews) - [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39137 reviews) ### Alternatives to Hyland Enterprise Search - [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2319 reviews) - [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) — 4.6/5 stars (769 reviews) - [GoLinks](https://www.g2.com/products/golinks/reviews) — 4.7/5 stars (813 reviews) - [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1124 reviews) - [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39137 reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12834 reviews) - [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (12048 reviews) - [Doofinder](https://www.g2.com/products/doofinder/reviews) — 4.7/5 stars (500 reviews) - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) — 4.6/5 stars (474 reviews) - [iManage Work](https://www.g2.com/products/imanage-work/reviews) — 4.4/5 stars (342 reviews) --- ## Top Discussions ### Glean No discussions available for this product. ### Hyland Enterprise Search - Title: [What does E Search mean?](https://www.g2.com/discussions/enterprise-search-what-does-e-search-mean-4ca58f8b-02fc-4dab-be82-d305a0806c36) — 1 comment *(includes official response)* > **Top comment:** "E Search/ Electronic Search is a system of storing, finding, and using digitized information in a secure ecosystem. For more information on how Enterprise..." - Title: [What is elastic enterprise search?](https://www.g2.com/discussions/enterprise-search-what-is-elastic-enterprise-search) — 1 comment > **Top comment:** "Hello, Thank you for your question! Elasticsearch is a distributed, free and open search and analytics engine for all types of data, including textual,..." - Title: [What purpose does enterprise search software serve?](https://www.g2.com/discussions/enterprise-search-what-purpose-does-enterprise-search-software-serve) — 1 comment > **Top comment:** "Hello, Thank you for your question. Enterprise Search allows users to find the precise information they are looking for from any type of content across..." - Title: [What are the key features of Enterprise Edition of search?](https://www.g2.com/discussions/enterprise-search-what-are-the-key-features-of-enterprise-edition-of-search) — 1 comment > **Top comment:** "Hello, Thank you for your question. Some of the key features are: • A Unified Results List that searches all repositories and systems so a user can find..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/glean-technologies-glean-vs-hyland-enterprise-search)