# Glean vs Lucidworks Fusion Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Glean excels in user experience, with many praising its **intuitive interface** and seamless integrations with popular tools like Slack and Google Docs. Users find it easy to search across multiple applications, enhancing productivity.
- **According to verified reviews** , Lucidworks Fusion is recognized for its robust capabilities in handling large datasets, particularly in enterprise environments. Users appreciate features like **contextual search** and **data visualization** , which are crucial for IT teams managing extensive document queries.
- **Users say** that Glean's ease of setup and administration is a significant advantage, with many highlighting how quickly they could integrate it into their workflows. This contrasts with Lucidworks Fusion, where some users have noted challenges in configuration and setup.
- **Reviewers mention** that Glean has a strong support system, with high ratings for customer service and responsiveness. In comparison, while Lucidworks Fusion offers solid support, some users feel it could improve in this area to match Glean's level of service.
- **G2 reviewers highlight** that Lucidworks Fusion is particularly effective for organizations needing advanced search capabilities within their own intranet, making it a strong choice for enterprises focused on data security and management.
- **According to recent feedback** , Glean stands out for its ability to provide a comprehensive search experience across various platforms, making it a favorite among users who rely on multiple software tools. This versatility is something that Lucidworks Fusion, while powerful, does not emphasize as strongly.



| | Glean | Lucidworks Fusion | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 164 | 12 | 
| **Largest Market Segment** | Enterprise (51.9% of reviews) | Enterprise (66.7% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Glean

Pros:
- Ease of Use (5 reviews)
- Speed (5 reviews)

Cons:
- Improvement Needed (3 reviews)
- Search Functionality (2 reviews)

### Lucidworks Fusion

**Not enough data**

---
## Ratings Comparison
| Rating | Glean | Lucidworks Fusion | 
|---|---|---|
  | **Meets Requirements** | 9.3 (119 reviews) | 8.6 (12 reviews) | 
  | **Ease of Use** | 9.5 (125 reviews) | 8.3 (12 reviews) | 
  | **Ease of Setup** | 8.9 (30 reviews) | 7.8 (10 reviews) | 
  | **Ease of Admin** | 8.6 (11 reviews) | 8.5 (9 reviews) | 
  | **Quality of Support** | 9.2 (75 reviews) | 8.3 (12 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (11 reviews) | 7.5 (8 reviews) | 
  | **Product Direction (% positive)** | 9.2 (115 reviews) | 7.7 (10 reviews) | 

---
## Pricing

### Glean

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Lucidworks Fusion

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### E-Commerce Personalization

| Product | Score | Reviews |
|---|---|---|
| **Glean** | N/A | N/A |
| **Lucidworks Fusion** | N/A | N/A |

#### Visitor Behavior

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **Monitoring** | Not enough data | Not enough data | 
| **Targeting** | Not enough data | Not enough data | 
| **Guided Selling** | Not enough data | Not enough data | 

#### Templates

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **Library** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Optimization** | Not enough data | Not enough data | 

#### Personalization

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **Recommendation** | Not enough data | Not enough data | 
| **Content** | Not enough data | Not enough data | 
| **Cart Abandonment** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Personalization Engine** | Not enough data | Not enough data | 
| **Product Recommendations** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Personalized Messaging** | Not enough data | Not enough data | 

#### Multichannel

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **Web** | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 

#### Administration 

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **Marketing Campaigns** | Not enough data | Not enough data | 
| **Reports & Analytics** | Not enough data | Not enough data | 
| **User Data** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - E-Commerce Personalization

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### E-Merchandising

| Product | Score | Reviews |
|---|---|---|
| **Glean** | N/A | N/A |
| **Lucidworks Fusion** | N/A | N/A |

#### Merchandising

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **Product Recommendations** | Not enough data | Not enough data | 
| **Product Search** | Not enough data | Not enough data | 
| **Product Display** | Not enough data | Not enough data | 
| **Media File Storage** | Not enough data | Not enough data | 
| **Web Content Management** | Not enough data | Not enough data | 

#### Analytics

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **Reports & Analytics** | Not enough data | Not enough data | 
| **Customer Data** | Not enough data | Not enough data | 

#### Administration

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 

### Enterprise Search Software

| Product | Score | Reviews |
|---|---|---|
| **Glean** | 8.7/10 | 101 |
| **Lucidworks Fusion** | N/A | N/A |

#### Compatibility

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **Federated Search** | 9.5 (87 reviews) | Not enough data | 
| **File Types** | 9.0 (72 reviews) | Not enough data | 
| **Global Language Support** | 8.2 (37 reviews) | Not enough data | 

#### Agentic AI - Enterprise Search Software

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | 9.7 (10 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Search Queries

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **Typo Tolerance** | 8.2 (74 reviews) | Not enough data | 
| **Faceted Search** | 8.9 (61 reviews) | Not enough data | 
| **Synonyms** | 8.1 (65 reviews) | Not enough data | 
| **Highlighting** | 8.7 (65 reviews) | Not enough data | 
| **Natural Language** | 8.7 (66 reviews) | Not enough data | 

#### AI powered search - Enterprise Search Software

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **Generative RAG (Retrieval augmented generation)** | 8.0 (5 reviews) | Not enough data | 
| **Relevance Tuning** | Not enough data | Not enough data | 
| **NLP & Semantic search** | 8.3 (5 reviews) | Not enough data | 

#### Functionality

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **Personalization** | 8.3 (68 reviews) | Not enough data | 
| **Search Analytics** | 8.6 (56 reviews) | Not enough data | 
| **Integrations** | 9.0 (80 reviews) | Not enough data | 

#### Compatibility - Enterprise Search Software

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **File Types** | Not enough data | Not enough data | 
| **Federated Search** | 9.7 (10 reviews) | Not enough data | 
| **Global Language Support** | Not enough data | Not enough data | 

#### Functionality - Enterprise Search Software

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Search Analytics** | Not enough data | Not enough data | 
| **Integrations** | 9.4 (8 reviews) | Not enough data | 

#### Search Queries - Enterprise Search Software

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **Highlighting** | Not enough data | Not enough data | 
| **Faceted Search** | Not enough data | Not enough data | 
| **Typo Tolerance** | Not enough data | Not enough data | 
| **Synonyms** | Not enough data | Not enough data | 

### E-Commerce Search

| Product | Score | Reviews |
|---|---|---|
| **Glean** | N/A | N/A |
| **Lucidworks Fusion** | N/A | N/A |

#### Search Setup

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **Indexing** | Not enough data | Not enough data | 
| **Auto Complete** | Not enough data | Not enough data | 
| **Product Information** | Not enough data | Not enough data | 
| **Stemming** | Not enough data | Not enough data | 

#### Product Discovery

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **Recommendations** | Not enough data | Not enough data | 
| **Conversion** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Faceted Search** | Not enough data | Not enough data | 
| **Ranking and Relevancy** | Not enough data | Not enough data | 

#### Integration

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **E-Commerce** | Not enough data | Not enough data | 
| **PIM** | Not enough data | Not enough data | 
| **Merchadising** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Glean** | N/A | N/A |
| **Lucidworks Fusion** | N/A | N/A |

#### Responses

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### AI Agent Builders

| Product | Score | Reviews |
|---|---|---|
| **Glean** | N/A | N/A |
| **Lucidworks Fusion** | N/A | N/A |

#### Customization - AI Agent Builders

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **Natural Language Configuration** | Not enough data | Not enough data | 
| **Tone Customization** | Not enough data | Not enough data | 
| **Security Guardrails** | Not enough data | Not enough data | 

#### Functionality - AI Agent Builders

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **Omni-channel Support** | Not enough data | Not enough data | 
| **Agent Branding** | Not enough data | Not enough data | 
| **Proactive Response Capabilities** | Not enough data | Not enough data | 
| **Seamless Human Escalation** | Not enough data | Not enough data | 

#### Data and Analytics - AI Agent Builders

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **Analytics & Reporting** | Not enough data | Not enough data | 
| **Contextual Awareness** | Not enough data | Not enough data | 
| **Data Privacy Compliance** | Not enough data | Not enough data | 

#### Integration - AI Agent Builders

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **Workflow Automation** | Not enough data | Not enough data | 
| **API Usage** | Not enough data | Not enough data | 
| **Platform Interoperability** | Not enough data | Not enough data | 
| **CRM Data Integration** | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Glean** | N/A | N/A |
| **Lucidworks Fusion** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | 

### Site Search Software

| Product | Score | Reviews |
|---|---|---|
| **Glean** | N/A | N/A |
| **Lucidworks Fusion** | N/A | N/A |

#### Agentic AI - Site Search

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Search Experience Management - Site Search

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **Query Suggestions** | Not enough data | Not enough data | 
| **Typo Tolerance** | Not enough data | Not enough data | 
| **Synonyms** | Not enough data | Not enough data | 
| **Natural Language** | Not enough data | Not enough data | 
| **Rankings** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Functionality - Site Search

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **Search Analytics** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Federated Search** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 

#### Generative AI - Site Search

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **Text Generation** | Not enough data | Not enough data | 
| **Text Summarization** | Not enough data | Not enough data | 

### AI Search  and Discovery Platforms

| Product | Score | Reviews |
|---|---|---|
| **Glean** | N/A | N/A |
| **Lucidworks Fusion** | N/A | N/A |

#### Semantic Search & Query Understanding - AI Search and Discovery Platforms

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **Intent aware search** | Not enough data | Not enough data | 
| **Context aware query handling** | Not enough data | Not enough data | 
| **Natural language query support** | Not enough data | Not enough data | 

#### Data Indexing - AI Search and Discovery Platforms

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **Multi system indexing** | Not enough data | Not enough data | 
| **Multi format indexing** | Not enough data | Not enough data | 
| **Automatic index updates** | Not enough data | Not enough data | 

#### Search Result Relevance - AI Search and Discovery Platforms

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **Relevance-based ranking** | Not enough data | Not enough data | 
| **Search relevance configuration** | Not enough data | Not enough data | 
| **Behavioral result improvement** | Not enough data | Not enough data | 

#### Personalization & Recommendations - AI Search and Discovery Platforms

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **User based result personalization** | Not enough data | Not enough data | 
| **Behavior driven recommendations** | Not enough data | Not enough data | 
| **Contextual content recommendations** | Not enough data | Not enough data | 

### Enterprise AI Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Glean** | N/A | N/A |
| **Lucidworks Fusion** | N/A | N/A |

#### AI & Conversational Intelligence - Enterprise AI Chatbots

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **Retrieval-Augmented Generation (RAG)** | Not enough data | Not enough data | 
| **Natural Language Understanding** | Not enough data | Not enough data | 
| **Multi-Turn Conversations** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 

#### Knowledge & Data Integration - Enterprise AI Chatbots

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **Real-Time Data Retrieval** | Not enough data | Not enough data | 
| **API & Custom Data Connectors** | Not enough data | Not enough data | 
| **Knowledge Base Integrations** | Not enough data | Not enough data | 
| **CRM & ERP Integrations** | Not enough data | Not enough data | 

#### Security, Governance & Compliance - Enterprise AI Chatbots

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **Audit Logging** | Not enough data | Not enough data | 
| **Role-Based Access Controls** | Not enough data | Not enough data | 
| **Data Residency Controls** | Not enough data | Not enough data | 
| **Response Guardrails** | Not enough data | Not enough data | 

#### Administration & Deployment - Enterprise AI Chatbots

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **Workflow Automation** | Not enough data | Not enough data | 
| **Escalation Workflows** | Not enough data | Not enough data | 
| **Conversation Analytics** | Not enough data | Not enough data | 
| **Multi-Channel Deployment** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Glean** | N/A | N/A |
| **Lucidworks Fusion** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Glean | Lucidworks Fusion | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software)

**Unique to Glean (4):** [ AI Agent Builders Software](https://www.g2.com/categories/ai-agent-builders), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Enterprise AI Chatbots Software](https://www.g2.com/categories/enterprise-ai-chatbots)

**Unique to Lucidworks Fusion (5):** [Site Search Software](https://www.g2.com/categories/site-search-software), [E-Commerce Search Software](https://www.g2.com/categories/e-commerce-search), [E-Commerce Personalization Software](https://www.g2.com/categories/e-commerce-personalization), [E-Merchandising Software](https://www.g2.com/categories/e-merchandising), [ AI Search  and Discovery Platforms Software](https://www.g2.com/categories/ai-search-and-discovery-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Glean | Lucidworks Fusion | 
|---|---|---|
| **Small-Business** | 4.4% | 0% | 
| **Mid-Market** | 43.7% | 33.3% | 
| **Enterprise** | 51.9% | 66.7% | 

### By Industry

#### Glean

- **Computer Software:** 46.4%
- **Information Technology and Services:** 25.2%
- **Financial Services:** 6.6%
- **Computer & Network Security:** 4.0%
- **Automotive:** 2.6%
- **Marketing and Advertising:** 2.0%
- **Retail:** 1.3%
- **Computer Games:** 1.3%
- **Consumer Services:** 1.3%
- **Civic & Social Organization:** 0.7%
- **Other:** 8.6%

#### Lucidworks Fusion

- **Hospital & Health Care:** 16.7%
- **Telecommunications:** 8.3%
- **Retail:** 8.3%
- **Non-Profit Organization Management:** 8.3%
- **Insurance:** 8.3%
- **Hospitality:** 8.3%
- **Government Administration:** 8.3%
- **Food Production:** 8.3%
- **Education Management:** 8.3%
- **Consumer Electronics:** 8.3%
- **Other:** 8.3%

---
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---
## Top Discussions

### Glean

No discussions available for this product.

### Lucidworks Fusion

- Title: [How does Fusion support the development of customer applications?](https://www.g2.com/discussions/how-does-fusion-support-the-development-of-customer-applications) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Fusion provides App Studio, a stateless, easy-to-deploy UI builder, with built-in alerts, UI controls, spatial mapping, data visualization, and previews. ..."
- Title: [How does Fusion deliver AI capabilities?](https://www.g2.com/discussions/how-does-fusion-deliver-ai-capabilities) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Fusion uses AI extensively through every stage of enriching data, during ingest and at query time, for understanding user intent and personalizing insights..."
- Title: [What data sources can users connect to Fusion?](https://www.g2.com/discussions/what-data-sources-can-users-connect-to-fusion) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Lucidworks Fusion offers more than 100 connectors to a variety of data sources, including: Salesforce, Sharepoint, Google Drive, Slack, ServiceNow, Amazon..."
- Title: [On what infrastructure can customers deploy Lucidworks Fusion?](https://www.g2.com/discussions/on-what-infrastructure-can-customers-deploy-lucidworks-fusion) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Lucidworks Fusion can be deployed on any public cloud, on-premise, or as a hybrid solution across both. Lucidworks manages operations on either AWS or GCP...."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/glean-technologies-glean-vs-lucidworks-fusion)