# Glean vs Guru Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Guru excels in creating a centralized knowledge base, effectively eliminating the "shoulder-tapping" culture. Users appreciate its **Trust Score system** , which ensures that information is verified and accurate, making knowledge sharing seamless across teams.
- **Users say** Glean shines in its ability to quickly surface relevant information from various tools, which significantly reduces the time spent searching for answers. The intuitive interface allows users to ask natural questions and receive direct, trustworthy summaries, enhancing productivity.
- **According to verified reviews** , Guru's implementation process is praised for its **ease of use** and integration capabilities. Reviewers highlight the straightforward onboarding experience, which helps teams get up and running quickly without extensive training.
- **Reviewers mention** that while Glean offers a user-friendly experience, it may not match the comprehensive features of Guru. Users appreciate Glean's ability to add a new tab in their browser for quick access to ongoing projects, but some feel it lacks the depth of knowledge management that Guru provides.
- **G2 reviewers indicate** that Guru has a higher overall satisfaction score, reflecting its strong market presence and user trust. With a significant number of reviews, users consistently highlight its **helpful AI tools** and templates that simplify the knowledge-sharing process.
- **Users report** that while both products have high ratings for support quality, Guru edges out slightly with its dedicated resources and community engagement. Reviewers appreciate the responsive support team, which enhances their overall experience with the platform.



| | Glean | Guru | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 162 | 2,319 | 
| **Largest Market Segment** | Enterprise (52.6% of reviews) | Mid-Market (56.5% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us | 

---
## Top Pros & Cons

### Glean

Pros:
- Ease of Use (5 reviews)
- Speed (5 reviews)

Cons:
- Improvement Needed (3 reviews)
- Search Functionality (2 reviews)

### Guru

Pros:
- Ease of Use (742 reviews)
- Helpful (418 reviews)

Cons:
- Search Functionality (152 reviews)
- Inefficient Search (149 reviews)

---
## Ratings Comparison
| Rating | Glean | Guru | 
|---|---|---|
  | **Meets Requirements** | 9.2 (117 reviews) | 9.3 (1885 reviews) | 
  | **Ease of Use** | 9.5 (123 reviews) | 9.3 (1907 reviews) | 
  | **Ease of Setup** | 8.9 (28 reviews) | 9.3 (920 reviews) | 
  | **Ease of Admin** | 8.7 (10 reviews) | 9.0 (475 reviews) | 
  | **Quality of Support** | 9.2 (73 reviews) | 9.4 (1483 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (10 reviews) | 9.4 (428 reviews) | 
  | **Product Direction (% positive)** | 9.2 (113 reviews) | 9.2 (1782 reviews) | 

---
## Pricing

### Glean

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Guru

#### Entry-Level Pricing

Plan: AI Source of Truth Platform

Price: Contact Us

Description: Guru is an enterprise AI knowledge platform paired with expert guidance to design, implement, and optimize your AI knowledge strategy.

Every deployment is tailored to your organization’s scale, knowledge complexity, and AI maturity—so your teams and AI tools get trusted, permission-aware answers from day one.

Key Features:
- AI Knowledge Platform
- Knowledge Quality & Automation
- Enterprise Governance & Security

[Learn more about Guru](https://www.g2.com/products/guru/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Insight Engines

| Product | Score | Reviews |
|---|---|---|
| **Glean** | N/A | N/A |
| **Guru** | 9.5/10 | 138 |

#### Content Management

| Feature | Glean | Guru | 
|---|---|---|
| **Data Centralization - Insight Engines** | Not enough data | 9.6 (87 reviews) | 
| **Archiving - Insight Engines** | Not enough data | 9.6 (87 reviews) | 
| **Search Analysis - Insight Engines** | Not enough data | 9.5 (84 reviews) | 

#### Content Discovery

| Feature | Glean | Guru | 
|---|---|---|
| **Search Interface - Insight Engines** | Not enough data | 9.5 (88 reviews) | 
| **AI Functionality - Insight Engines** | Not enough data | 9.5 (85 reviews) | 
| **NLP Functionality - Insight Engines** | Not enough data | 9.5 (83 reviews) | 
| **Data Mining - Insight Engines** | Not enough data | 9.2 (83 reviews) | 
| **Structured Navigation - Insight Engines** | Not enough data | 9.6 (81 reviews) | 
| **Machine Learning - Insight Engines** | Not enough data | 9.5 (82 reviews) | 

#### Generative AI

| Feature | Glean | Guru | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.4 (44 reviews) | 
| **AI Text Summarization** | Not enough data | 9.4 (45 reviews) | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Glean** | N/A | N/A |
| **Guru** | 9.3/10 | 916 |

#### Administration

| Feature | Glean | Guru | 
|---|---|---|
| **Database Management ** | Not enough data | 9.3 (640 reviews) | 
| **Data Workflows** | Not enough data | 9.2 (635 reviews) | 
| **Issue Management** | Not enough data | 9.2 (630 reviews) | 

#### Knowledge Management

| Feature | Glean | Guru | 
|---|---|---|
| **Knowledge Base** | Not enough data | 9.7 (757 reviews) | 
| **Publishing Workflows** | Not enough data | 9.3 (704 reviews) | 
| **Analytics** | Not enough data | 9.2 (668 reviews) | 

#### Compliance

| Feature | Glean | Guru | 
|---|---|---|
| **Policies and Controls** | Not enough data | 9.3 (650 reviews) | 
| **Data Governance** | Not enough data | 9.3 (621 reviews) | 
| **Compliance** | Not enough data | 9.3 (618 reviews) | 
| **Auditing** | Not enough data | 9.2 (596 reviews) | 

#### Customer Support

| Feature | Glean | Guru | 
|---|---|---|
| **Intelligent Search** | Not enough data | 9.2 (725 reviews) | 
| **Suggestions** | Not enough data | 9.2 (685 reviews) | 
| **Decision Trees** | Not enough data | 9.1 (613 reviews) | 

#### Data Security

| Feature | Glean | Guru | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | 9.2 (598 reviews) | 
| **Data Transport** | Not enough data | 9.3 (592 reviews) | 
| **Access Management** | Not enough data | 9.3 (615 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 9.2 (598 reviews) | 

#### Administration

| Feature | Glean | Guru | 
|---|---|---|
| **Integrations** | Not enough data | 9.2 (645 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.3 (666 reviews) | 
| **Performance and Reliability** | Not enough data | 9.5 (733 reviews) | 

#### Generative AI

| Feature | Glean | Guru | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 9.1 (456 reviews) | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Glean** | N/A | N/A |
| **Guru** | 9.1/10 | 876 |

#### Knowledge Pages

| Feature | Glean | Guru | 
|---|---|---|
| **Templates** | Not enough data | 9.0 (654 reviews) | 
| **In-Content Feedback** | Not enough data | 9.1 (611 reviews) | 
| **Versioning and Version History** | Not enough data | 9.1 (653 reviews) | 
| **Decision Trees** | Not enough data | 8.9 (551 reviews) | 
| **Duplicate Detection** | Not enough data | 8.9 (510 reviews) | 
| **Content Editor** | Not enough data | 9.1 (522 reviews) | 

#### Knowledge Dissemination

| Feature | Glean | Guru | 
|---|---|---|
| **Page Analytics** | Not enough data | 9.0 (639 reviews) | 
| **Permissions** | Not enough data | 9.1 (634 reviews) | 
| **Knowledge Sharing** | Not enough data | 9.5 (711 reviews) | 
| **Notifications** | Not enough data | 9.2 (682 reviews) | 
| **Advanced Search** | Not enough data | 9.2 (546 reviews) | 
| **Browser Extension** | Not enough data | 9.2 (549 reviews) | 
| **Organization** | Not enough data | 9.4 (556 reviews) | 
| **Other Integrations** | Not enough data | 9.0 (526 reviews) | 
| **Knowledge Integrations** | Not enough data | 9.2 (531 reviews) | 

#### Agentic AI - Knowledge Base

| Feature | Glean | Guru | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 8.7 (77 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.9 (77 reviews) | 
| **Proactive Assistance** | Not enough data | 8.9 (78 reviews) | 

### Enterprise Search Software

| Product | Score | Reviews |
|---|---|---|
| **Glean** | 8.7/10 | 99 |
| **Guru** | 9.2/10 | 127 |

#### Compatibility

| Feature | Glean | Guru | 
|---|---|---|
| **Federated Search** | 9.5 (85 reviews) | 9.3 (74 reviews) | 
| **File Types** | 9.0 (72 reviews) | 9.1 (72 reviews) | 
| **Global Language Support** | 8.2 (37 reviews) | 9.1 (75 reviews) | 

#### Agentic AI - Enterprise Search Software

| Feature | Glean | Guru | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.9 (24 reviews) | 
| **Multi-step Planning** | Not enough data | 8.9 (25 reviews) | 
| **Cross-system Integration** | 9.6 (8 reviews) | 9.2 (25 reviews) | 
| **Adaptive Learning** | Not enough data | 9.0 (24 reviews) | 
| **Proactive Assistance** | Not enough data | 8.9 (25 reviews) | 
| **Decision Making** | Not enough data | 8.8 (24 reviews) | 

#### Search Queries

| Feature | Glean | Guru | 
|---|---|---|
| **Typo Tolerance** | 8.2 (74 reviews) | 9.4 (73 reviews) | 
| **Faceted Search** | 8.9 (61 reviews) | 9.4 (76 reviews) | 
| **Synonyms** | 8.1 (65 reviews) | 9.3 (72 reviews) | 
| **Highlighting** | 8.7 (65 reviews) | 9.4 (69 reviews) | 
| **Natural Language** | 8.7 (66 reviews) | 9.2 (74 reviews) | 

#### AI powered search - Enterprise Search Software

| Feature | Glean | Guru | 
|---|---|---|
| **Generative RAG (Retrieval augmented generation)** | 8.0 (5 reviews) | 9.0 (19 reviews) | 
| **Relevance Tuning** | Not enough data | 9.1 (18 reviews) | 
| **NLP & Semantic search** | 8.3 (5 reviews) | 9.1 (18 reviews) | 

#### Functionality

| Feature | Glean | Guru | 
|---|---|---|
| **Personalization** | 8.3 (68 reviews) | 9.2 (74 reviews) | 
| **Search Analytics** | 8.6 (56 reviews) | 9.4 (75 reviews) | 
| **Integrations** | 9.1 (78 reviews) | 9.3 (80 reviews) | 

#### Compatibility - Enterprise Search Software

| Feature | Glean | Guru | 
|---|---|---|
| **File Types** | Not enough data | 9.2 (18 reviews) | 
| **Federated Search** | 9.6 (8 reviews) | 9.6 (19 reviews) | 
| **Global Language Support** | Not enough data | 8.7 (18 reviews) | 

#### Functionality - Enterprise Search Software

| Feature | Glean | Guru | 
|---|---|---|
| **Personalization** | Not enough data | 9.2 (19 reviews) | 
| **Search Analytics** | Not enough data | 9.6 (19 reviews) | 
| **Integrations** | 10.0 (6 reviews) | 9.4 (20 reviews) | 

#### Search Queries - Enterprise Search Software

| Feature | Glean | Guru | 
|---|---|---|
| **Highlighting** | Not enough data | 9.6 (19 reviews) | 
| **Faceted Search** | Not enough data | 8.9 (19 reviews) | 
| **Typo Tolerance** | Not enough data | 9.5 (19 reviews) | 
| **Synonyms** | Not enough data | 9.8 (18 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Glean** | N/A | N/A |
| **Guru** | 9.0/10 | 108 |

#### Responses

| Feature | Glean | Guru | 
|---|---|---|
| **Personalization** | Not enough data | 9.1 (40 reviews) | 
| **Route To Human** | Not enough data | 9.3 (37 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 8.8 (40 reviews) | 

#### Automation - AI Agents

| Feature | Glean | Guru | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | 8.7 (35 reviews) | 
| **Customer Interaction Automation** | Not enough data | 8.6 (37 reviews) | 
| **Lead Generation** | Not enough data | 8.7 (37 reviews) | 
| **Document Processing** | Not enough data | 8.9 (41 reviews) | 
| **Feedback Collection** | Not enough data | 9.1 (38 reviews) | 

#### Platform

| Feature | Glean | Guru | 
|---|---|---|
| **Conversation Editor** | Not enough data | 9.0 (38 reviews) | 
| **Integration** | Not enough data | 9.3 (42 reviews) | 
| **Human-In-The-Loop** | Not enough data | 9.3 (40 reviews) | 

#### Autonomy -  AI Agents

| Feature | Glean | Guru | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 9.1 (40 reviews) | 
| **Adaptive Responses** | Not enough data | 9.1 (39 reviews) | 
| **Task Execution** | Not enough data | 9.1 (39 reviews) | 
| **Problem Solving** | Not enough data | 9.2 (41 reviews) | 

#### Generative AI

| Feature | Glean | Guru | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.8 (41 reviews) | 
| **AI Text Summarization** | Not enough data | 9.0 (39 reviews) | 

### AI Agent Builders

| Product | Score | Reviews |
|---|---|---|
| **Glean** | N/A | N/A |
| **Guru** | 10.0/10 | 13 |

#### Customization - AI Agent Builders

| Feature | Glean | Guru | 
|---|---|---|
| **Natural Language Configuration** | Not enough data | 10.0 (5 reviews) | 
| **Tone Customization** | Not enough data | Not enough data | 
| **Security Guardrails** | Not enough data | Not enough data | 

#### Functionality - AI Agent Builders

| Feature | Glean | Guru | 
|---|---|---|
| **Omni-channel Support** | Not enough data | Not enough data | 
| **Agent Branding** | Not enough data | Not enough data | 
| **Proactive Response Capabilities** | Not enough data | 10.0 (5 reviews) | 
| **Seamless Human Escalation** | Not enough data | Not enough data | 

#### Data and Analytics - AI Agent Builders

| Feature | Glean | Guru | 
|---|---|---|
| **Analytics & Reporting** | Not enough data | Not enough data | 
| **Contextual Awareness** | Not enough data | Not enough data | 
| **Data Privacy Compliance** | Not enough data | Not enough data | 

#### Integration - AI Agent Builders

| Feature | Glean | Guru | 
|---|---|---|
| **Workflow Automation** | Not enough data | Not enough data | 
| **API Usage** | Not enough data | Not enough data | 
| **Platform Interoperability** | Not enough data | 10.0 (5 reviews) | 
| **CRM Data Integration** | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Glean** | N/A | N/A |
| **Guru** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Glean | Guru | 
|---|---|---|
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Glean | Guru | 
|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Glean | Guru | 
|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Glean | Guru | 
|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | 

### Enterprise AI Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Glean** | N/A | N/A |
| **Guru** | N/A | N/A |

#### AI & Conversational Intelligence - Enterprise AI Chatbots

| Feature | Glean | Guru | 
|---|---|---|
| **Retrieval-Augmented Generation (RAG)** | Not enough data | Not enough data | 
| **Natural Language Understanding** | Not enough data | Not enough data | 
| **Multi-Turn Conversations** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 

#### Knowledge & Data Integration - Enterprise AI Chatbots

| Feature | Glean | Guru | 
|---|---|---|
| **Real-Time Data Retrieval** | Not enough data | Not enough data | 
| **API & Custom Data Connectors** | Not enough data | Not enough data | 
| **Knowledge Base Integrations** | Not enough data | Not enough data | 
| **CRM & ERP Integrations** | Not enough data | Not enough data | 

#### Security, Governance & Compliance - Enterprise AI Chatbots

| Feature | Glean | Guru | 
|---|---|---|
| **Audit Logging** | Not enough data | Not enough data | 
| **Role-Based Access Controls** | Not enough data | Not enough data | 
| **Data Residency Controls** | Not enough data | Not enough data | 
| **Response Guardrails** | Not enough data | Not enough data | 

#### Administration & Deployment - Enterprise AI Chatbots

| Feature | Glean | Guru | 
|---|---|---|
| **Workflow Automation** | Not enough data | Not enough data | 
| **Escalation Workflows** | Not enough data | Not enough data | 
| **Conversation Analytics** | Not enough data | Not enough data | 
| **Multi-Channel Deployment** | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Glean** | N/A | N/A |
| **Guru** | N/A | N/A |

#### Knowledge Base

| Feature | Glean | Guru | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | Glean | Guru | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | Glean | Guru | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | Glean | Guru | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Glean** | N/A | N/A |
| **Guru** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Glean | Guru | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [ AI Agent Builders Software](https://www.g2.com/categories/ai-agent-builders), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)

**Unique to Glean (1):** [Enterprise AI Chatbots Software](https://www.g2.com/categories/enterprise-ai-chatbots)

**Unique to Guru (3):** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Insight Engines Software](https://www.g2.com/categories/insight-engines)


---
## Reviewer Demographics

### By Company Size

| Segment | Glean | Guru | 
|---|---|---|
| **Small-Business** | 3.8% | 14.1% | 
| **Mid-Market** | 43.6% | 56.5% | 
| **Enterprise** | 52.6% | 29.3% | 

### By Industry

#### Glean

- **Computer Software:** 47.0%
- **Information Technology and Services:** 24.8%
- **Financial Services:** 6.7%
- **Computer & Network Security:** 4.0%
- **Automotive:** 2.7%
- **Marketing and Advertising:** 2.0%
- **Retail:** 1.3%
- **Computer Games:** 1.3%
- **Consumer Services:** 1.3%
- **Civic & Social Organization:** 0.7%
- **Other:** 8.1%

#### Guru

- **Computer Software:** 14.4%
- **Information Technology and Services:** 10.6%
- **Consumer Services:** 8.9%
- **Internet:** 6.5%
- **Financial Services:** 6.2%
- **Health, Wellness and Fitness:** 5.7%
- **Marketing and Advertising:** 4.6%
- **Outsourcing/Offshoring:** 3.3%
- **Leisure, Travel & Tourism:** 2.7%
- **Telecommunications:** 2.7%
- **Other:** 34.5%

---
## Alternatives

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---
## Top Discussions

### Glean

No discussions available for this product.

### Guru

- Title: [What does Guru do?](https://www.g2.com/discussions/what-does-guru-do) — 3 comments
  > **Top comment:** "Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow."
- Title: [Do we have any mobile app for Guru?](https://www.g2.com/discussions/34530-do-we-have-any-mobile-app-for-guru) — 3 comments, 2 upvotes
  > **Top comment:** "No there is not, however the Web app does scale to phones"
- Title: [What is Guru platform?](https://www.g2.com/discussions/guru-what-is-guru-platform) — 2 comments
  > **Top comment:** "Guru is a company wiki that works in your workflow, so the information you need to do your job is always at your fingertips. You can learn more here:..."
- Title: [What's the best way to memorize info on Guru and apply for everyday situations?](https://www.g2.com/discussions/what-s-the-best-way-to-memorize-info-on-guru-and-apply-for-everyday-situations) — 2 comments, 1 upvote
  > **Top comment:** "The best way to memorize info is... to not have to memorize it at all! Because so many things in a business change daily, Guru is designed to allow you to..."
- Title: [We're plateau-ing with content contribution. Need ideas.](https://www.g2.com/discussions/50469-we-re-plateau-ing-with-content-contribution-need-ideas) — 2 comments, 1 upvote
  > **Top comment:** "We encourage our reps to use the "ask an expert" feature and anytime a question is answered, we save the Q&A as a card under a collection board names "FAQs"..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/glean-technologies-glean-vs-guru)