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At a Glance
Market Segments
Small-Business (67.0% of reviews)
Small-Business (65.0% of reviews)
Entry-Level Pricing
Starting at $49.00 1 Users Per Month
No pricing available
Glassix
Star Rating
(202)4.8 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $49.00 1 Users Per Month
Browse all 2 pricing plansSupportbench
Star Rating
(119)4.9 out of 5
Market Segments
Small-Business (65.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SupportbenchSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Supportbench excels in ticket creation user experience with a score of 9.5, while Glassix scores slightly lower at 9.1. Reviewers mention that Supportbench's intuitive interface makes it easy to create and manage tickets efficiently.
- Reviewers mention that both products have a strong SLA Management feature, but Glassix edges out with a score of 9.6 compared to Supportbench's 9.4. Users appreciate Glassix's ability to set clear service level agreements that help in managing customer expectations.
- Users on G2 highlight that Supportbench offers superior quality of support with a score of 9.7, while Glassix has a score of 9.5. Reviewers say that Supportbench's customer service team is responsive and knowledgeable, making it a reliable partner for businesses.
- G2 users report that both platforms have similar integration capabilities, scoring 9.4 each. However, users mention that Supportbench's integration with popular CRM systems is particularly seamless, enhancing workflow efficiency.
- Reviewers mention that Supportbench shines in customization options with a score of 9.5, while Glassix falls behind at 9.1. Users appreciate the flexibility Supportbench offers in tailoring the software to meet specific business needs.
- Users say that both products have strong reporting features, but Supportbench scores slightly higher at 9.6 compared to Glassix's 9.4. Reviewers highlight Supportbench's detailed analytics and reporting tools that help in tracking performance metrics effectively.
Pricing
Entry-Level Pricing
Glassix
Starter
Starting at $49.00
1 Users Per Month
Whether you’re running a small business, bootstrapping the next micro-SaaS unicorn from your garage, or already building your lean mean eCommerce empire, Glassix has a business messaging plan just for you.
- AI-powered inbox
- Customer communication platform
- Email, chat, social messaging, and more
Supportbench
No pricing availableFree Trial
Glassix
Free Trial is available
Supportbench
Free Trial is available
Ratings
Meets Requirements
9.6
65
9.6
102
Ease of Use
9.6
128
9.6
103
Ease of Setup
9.7
75
9.6
38
Ease of Admin
9.7
13
9.6
16
Quality of Support
9.5
65
9.7
102
Has the product been a good partner in doing business?
9.8
11
9.8
16
Product Direction (% positive)
9.3
66
9.8
102
Features by Category
Ticket and Case Management
9.1
13
9.5
88
9.5
13
9.5
88
9.3
16
9.6
88
9.3
17
9.5
87
9.6
16
9.4
85
9.4
14
9.3
83
9.6
13
9.3
87
9.3
12
9.6
84
Generative AI
9.5
11
9.3
53
9.2
10
9.4
53
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.4
13
9.5
89
9.6
13
9.6
87
9.4
15
9.5
85
9.3
14
9.4
80
9.3
12
9.3
81
Platform
9.3
15
9.4
77
9.0
28
9.5
79
9.3
16
9.5
80
9.4
16
9.4
77
9.4
12
9.6
80
9.4
13
9.6
79
Channels
9.3
40
Not enough data
9.1
39
Not enough data
9.2
37
Not enough data
Design
9.3
38
Not enough data
9.1
38
Not enough data
9.0
40
Not enough data
9.1
37
Not enough data
9.4
37
Not enough data
Generative AI
9.3
35
Not enough data
9.2
35
Not enough data
Responses
9.6
17
Not enough data
9.6
18
Not enough data
9.7
16
Not enough data
9.8
16
Not enough data
9.9
16
Not enough data
Platform
9.8
18
Not enough data
9.6
17
Not enough data
9.4
18
Not enough data
9.5
17
Not enough data
9.5
16
Not enough data
9.6
16
Not enough data
10.0
15
Not enough data
Generative AI
9.7
18
Not enough data
9.9
16
Not enough data
Generative AI
9.5
14
Not enough data
9.4
14
Not enough data
9.1
15
Not enough data
Communication
9.6
17
Not enough data
9.8
18
Not enough data
9.2
16
Not enough data
9.5
17
Not enough data
9.3
15
Not enough data
Internal Use
9.0
28
9.5
79
9.5
17
Not enough data
9.6
16
Not enough data
9.6
17
Not enough data
9.4
18
Not enough data
9.3
17
Not enough data
Categories
Categories
Shared Categories
Glassix and Supportbench are categorized as Help Desk
Unique Categories
Supportbench has no unique categories
Reviews
Reviewers' Company Size
Glassix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Supportbench
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.5%
Real Estate
9.5%
Internet
8.0%
Education Management
7.5%
Computer Software
6.5%
Other
56.0%
Information Technology and Services
17.9%
Marketing and Advertising
16.2%
Computer Software
8.5%
Consumer Services
6.0%
Human Resources
3.4%
Other
47.9%
Alternatives
Discussions
Glassix has no discussions with answers
What do you enjoy most about using Supportbench?
7 Comments
EF
customer services platform is really good Read more
Supportbench has no more discussions with answers
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