# Glassix vs Hiver in Gmail Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Hiver excels in managing shared inboxes, with users highlighting its ability to assign emails and track tasks effectively. This feature significantly enhances team collaboration and ensures that no customer queries are overlooked, making it a strong choice for small businesses focused on email management.
- **Users say** that Glassix stands out for its user-friendly interface and robust AI capabilities. Reviewers appreciate the AI chatbot, which automates a significant portion of customer interactions, streamlining support operations and allowing teams to focus on more complex tasks.
- **According to verified reviews** , Hiver's implementation process is praised for its simplicity, with many users noting that the onboarding experience is intuitive and quick. This ease of setup is particularly beneficial for small businesses looking to get started without extensive training.
- **Reviewers mention** that Glassix offers advanced reporting and analytics features, which allow users to customize and schedule reports easily. This capability is seen as a major advantage for businesses that rely on data-driven insights to improve their customer support strategies.
- **G2 reviewers highlight** that while Hiver has a strong focus on email management, it may not fully meet the needs of users looking for a comprehensive multi-channel support solution. Some users express a desire for more integration options beyond email, which could limit its effectiveness in a diverse communication landscape.
- **Users report** that Glassix's unified inbox and multi-channel coverage are game-changers for customer support teams. The ability to manage various communication channels from a single platform simplifies workflows and enhances overall efficiency, making it a compelling option for businesses with diverse customer interaction needs.




| | Glassix | Hiver in Gmail | 
|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 202 | 1,288 | 

---
## Top Pros & Cons

### Glassix

Pros:
- Ease of Understanding (1 reviews)
- Ease of Use (1 reviews)

Cons:
- Lack of Integrations (1 reviews)
- Limited Features (1 reviews)

### Hiver in Gmail

Pros:
- Ease of Use (182 reviews)
- Team Collaboration (149 reviews)

Cons:
- Email Issues (72 reviews)
- Missing Features (47 reviews)

---
## Ratings Comparison
| Rating | Glassix | Hiver in Gmail | 
|---|---|---|
  | **Meets Requirements** | 9.6 (65 reviews) | 9.0 (995 reviews) | 
  | **Ease of Use** | 9.6 (128 reviews) | 9.1 (1019 reviews) | 
  | **Ease of Setup** | 9.7 (75 reviews) | 9.0 (595 reviews) | 
  | **Ease of Admin** | 9.7 (13 reviews) | 9.2 (457 reviews) | 
  | **Quality of Support** | 9.5 (65 reviews) | 9.2 (923 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.8 (11 reviews) | 9.2 (448 reviews) | 
  | **Product Direction (% positive)** | 9.3 (66 reviews) | 9.1 (988 reviews) | 

---
## Pricing

### Glassix

#### Entry-Level Pricing

Plan: Starter

Price: Starting at $49.00 1 Users Per Month

Description: Whether you’re running a small business, bootstrapping the next micro-SaaS unicorn from your garage, or already building your lean mean eCommerce empire, Glassix has a business messaging plan just for you. 

Key Features:
- AI-powered inbox
- Customer communication platform ​
- Email, chat, social messaging, and more

[Browse all 2 editions](https://www.g2.com/products/glassix/pricing)

#### Free Trial

Yes

### Hiver in Gmail

#### Entry-Level Pricing

Plan: GROWTH

Price: $25.00 Per Month

Description: Ideal for small teams to deliver effortless, multi-channel support.

Key Features:
- Everything in Free plan and
- AI Compose
- AI Summarizer

[Browse all 4 editions](https://www.g2.com/products/hiver-in-gmail/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Artificial Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Glassix** | N/A | N/A |
| **Hiver in Gmail** | N/A | N/A |

#### Additional Functionality

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Tagging** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Data Extraction** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Speech Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Data Storage Management** | Not enough data | Not enough data | 
| **Virtual Personal Assistant (VPA)** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **For eCommerce** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Multiple Data Sources** | Not enough data | Not enough data | 
| **For Sales Teams/Organizations** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Collaboration & Productivity

| Product | Score | Reviews |
|---|---|---|
| **Glassix** | N/A | N/A |
| **Hiver in Gmail** | N/A | N/A |

#### Additional Functionality

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Real Time Editing** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Glassix** | N/A | N/A |
| **Hiver in Gmail** | N/A | N/A |

#### Feedback Management

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Feedback Management** | Not enough data | Not enough data | 

#### Proactive Error Detection

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Proactive Error Detection** | Not enough data | Not enough data | 

#### Alerts/Notifications

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Document Management

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Document Management** | Not enough data | Not enough data | 

#### Self Service Portal

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Self Service Portal** | Not enough data | Not enough data | 

#### Autonomous Task Execution

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

#### Reporting/Analytics

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Reporting/Analytics** | Not enough data | Not enough data | 

#### Security & Compliance

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Security & Compliance** | Not enough data | Not enough data | 

#### Natural Language Processing

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Natural Language Processing** | Not enough data | Not enough data | 

#### Integration into Third Party Applications

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Integration into Third Party Applications** | Not enough data | Not enough data | 

#### AI Agent Configuration

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **AI Agent Configuration** | Not enough data | Not enough data | 

#### Adaptive Learning

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 

#### IT Incident Management

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **IT Incident Management** | Not enough data | Not enough data | 

#### Automated Routing

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Automated Routing** | Not enough data | Not enough data | 

#### Service Level Agreement (SLA) Management

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 

#### Knowledge Base Integration

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Knowledge Base Integration** | Not enough data | Not enough data | 

#### Support Ticket Management

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Support Ticket Management** | Not enough data | Not enough data | 

#### Workflow Automation

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Workflow Automation** | Not enough data | Not enough data | 

#### Automation - AI IT Agents

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Glassix** | N/A | N/A |
| **Hiver in Gmail** | N/A | N/A |

#### Dashboard

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Dashboard** | Not enough data | Not enough data | 

#### Speech Recognition

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Speech Recognition** | Not enough data | Not enough data | 

#### Compliance Management

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Compliance Management** | Not enough data | Not enough data | 

#### Autonomous Task Execution

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

#### Sentiment Analysis

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Data Security

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Data Security** | Not enough data | Not enough data | 

#### Third-Party Integration

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Third-Party Integration** | Not enough data | Not enough data | 

#### Human-in-the-loop (HITL)

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Human-in-the-loop (HITL)** | Not enough data | Not enough data | 

#### Agentic Task Execution

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Agentic Task Execution** | Not enough data | Not enough data | 

#### Natural Language Processing

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Natural Language Processing** | Not enough data | Not enough data | 

#### Conversational AI

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Conversational AI** | Not enough data | Not enough data | 

#### Performance Metrics

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Performance Metrics** | Not enough data | Not enough data | 

#### Interaction Tracking

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Interaction Tracking** | Not enough data | Not enough data | 

#### Knowledge Base Management

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Knowledge Base Management** | Not enough data | Not enough data | 

#### CRM Integration

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **CRM Integration** | Not enough data | Not enough data | 

#### Inquiry Routing

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Inquiry Routing** | Not enough data | Not enough data | 

#### Contextual Guidance

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Contextual Guidance** | Not enough data | Not enough data | 

#### Communications Management

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Communications Management** | Not enough data | Not enough data | 

#### Proactive Chat

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Proactive Chat** | Not enough data | Not enough data | 

#### Ticket Management

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Ticket Management** | Not enough data | Not enough data | 

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Glassix** | 9.3/10 | 32 |
| **Hiver in Gmail** | 8.0/10 | 357 |

#### Ticket and Case Management

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Ticket creation user experience** | 9.1 (13 reviews) | 8.8 (211 reviews) ✓ Verified | 
| **Ticket response user experience** | 9.5 (13 reviews) | 8.7 (215 reviews) ✓ Verified | 
| **Workflow** | 9.3 (16 reviews) | 8.6 (222 reviews) ✓ Verified | 
| **Response Automation** | 9.3 (17 reviews) | 8.5 (204 reviews) ✓ Verified | 
| **SLA Management** | 9.6 (16 reviews) | 8.2 (176 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 9.4 (14 reviews) | 8.3 (188 reviews) | 
| **Ticket Collaboration** | 9.6 (13 reviews) | 8.6 (211 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 9.3 (12 reviews) | 8.1 (112 reviews) | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Inbox Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | 9.5 (11 reviews) | 7.2 (74 reviews) | 
| **AI Text Summarization** | 9.2 (10 reviews) | 7.3 (73 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (29 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (29 reviews) | 
| **Proactive Assistance** | Not enough data | 6.8 (28 reviews) | 

#### Communication Channels

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Customer Portal** | 9.4 (13 reviews) | 8.2 (160 reviews) | 
| **Email to Case** | 9.6 (13 reviews) | 8.9 (217 reviews) ✓ Verified | 
| **Chat/Live Support** | 9.4 (15 reviews) | 8.5 (190 reviews) | 
| **Social Integration** | 9.3 (14 reviews) | 7.5 (109 reviews) | 
| **Voice** | 9.3 (12 reviews) | 7.5 (104 reviews) | 
| **Video Chat** | Not enough data | Not enough data | 

#### Platform

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Mobile User Support** | 9.3 (15 reviews) | 7.5 (175 reviews) ✓ Verified | 
| **Customization ** | 9.0 (28 reviews) | 7.8 (160 reviews) | 
| **User, Role, and Access Management** | 9.3 (16 reviews) | 8.8 (213 reviews) ✓ Verified | 
| **Third-Party Integrations** | 9.4 (16 reviews) | 8.2 (175 reviews) ✓ Verified | 
| **Reporting** | 9.4 (12 reviews) | 8.2 (193 reviews) ✓ Verified | 
| **Activity Dashboard** | 9.4 (13 reviews) | 8.4 (206 reviews) ✓ Verified | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Automated Routing** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Key Performance Indicators** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Voice Recognition** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Task Automation** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Language Detection** | Not enough data | Not enough data | 
| **Multiple Data Sources** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Macros/Templated Responses** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Glassix** | 9.2/10 | 42 |
| **Hiver in Gmail** | 7.6/10 | 152 |

#### Channels

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Multi-Channel Coverage** | 9.3 (40 reviews) | 7.9 (149 reviews) | 
| **Open Listening** | 9.1 (39 reviews) | 7.6 (143 reviews) | 
| **Physical Media** | 9.2 (37 reviews) | 6.7 (141 reviews) | 

#### Design

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Communications Strategy Development** | 9.3 (38 reviews) | 7.9 (142 reviews) | 
| **Create Content** | 9.1 (38 reviews) | 7.3 (142 reviews) | 
| **Personalization** | 9.0 (40 reviews) | 8.0 (144 reviews) | 
| **Inbound Identification** | 9.1 (37 reviews) | 8.2 (144 reviews) | 
| **Regulatory Compliance** | 9.4 (37 reviews) | 7.8 (141 reviews) | 
| **Batch Communications** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **On-Demand Communications** | Not enough data | Not enough data | 
| **Interactive Content** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | 9.3 (35 reviews) | 7.1 (107 reviews) | 
| **AI Text Summarization** | 9.2 (35 reviews) | 7.1 (105 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Video Support** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Inbox Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Glassix** | N/A | N/A |
| **Hiver in Gmail** | N/A | N/A |

#### Usability

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | 
| **Supporting Documents** | Not enough data | Not enough data | 
| **Two-Way Communication** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 

#### Reporting

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | 
| **Social Media Monitoring** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Social Media Integration** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Support Ticket Tracking** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Customer Complaint Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Case Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Corrective and Preventive Actions (CAPA)** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Multi-Channel Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Routing** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Issue Tracking** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Customer Service Analytics** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Glassix** | 9.4/10 | 11 |
| **Hiver in Gmail** | 8.4/10 | 621 |

#### Productivity Tools

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Notes** | 9.2 (11 reviews) | 8.9 (571 reviews) | 
| **Internal Discussion** | 9.7 (11 reviews) | 8.7 (544 reviews) | 
| **Assignments and Tasks** | 9.2 (11 reviews) | 9.2 (574 reviews) | 
| **Workflows** | 9.4 (11 reviews) | 8.7 (502 reviews) | 
| **Templates** | 9.1 (11 reviews) | 8.7 (529 reviews) | 
| **Integrations** | 9.4 (11 reviews) | 8.2 (445 reviews) | 
| **Tagging System** | 9.4 (11 reviews) | 9.1 (557 reviews) | 

#### Analytics

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Trends** | 9.5 (11 reviews) | 8.0 (432 reviews) | 
| **Performance Tracking** | 9.5 (11 reviews) | 8.3 (463 reviews) | 
| **Email Tracking** | 9.7 (11 reviews) | 8.8 (499 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (24 reviews) | 
| **Decision Making** | Not enough data | 7.2 (24 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Glassix** | 9.7/10 | 21 |
| **Hiver in Gmail** | N/A | N/A |

#### Responses

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Customization** | 9.6 (17 reviews) | Not enough data | 
| **Control** | 9.6 (18 reviews) | Not enough data | 
| **Route To Human** | 9.7 (16 reviews) | Not enough data | 
| **Menu bars** | 9.8 (16 reviews) | Not enough data | 
| **Drip sequences** | 9.9 (16 reviews) | Not enough data | 

#### Platform

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Live chat** | 9.8 (18 reviews) | Not enough data | 
| **Integrations** | 9.6 (17 reviews) | Not enough data | 
| **Branding** | 9.4 (18 reviews) | Not enough data | 
| **Analytics** | 9.5 (17 reviews) | Not enough data | 
| **A/B testing** | 9.5 (16 reviews) | Not enough data | 
| **Role-based access** | 9.6 (16 reviews) | Not enough data | 
| **Collection of information** | 10.0 (15 reviews) | Not enough data | 
| **Augmented Analytics** | Not enough data | Not enough data | 
| **Proactive Chat** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | 9.7 (18 reviews) | Not enough data | 
| **AI Text Summarization** | 9.9 (16 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Customer Surveys** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Transcripts/Chat History** | Not enough data | Not enough data | 
| **Language Detection** | Not enough data | Not enough data | 
| **Pre-Configured Bot** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Code-free Development** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **For Sales/Marketing** | Not enough data | Not enough data | 
| **Contextual Guidance** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Customer Support** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Intent Recognition** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Query Suggestions** | Not enough data | Not enough data | 
| **Transfers/Routing** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Automated Routing** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Glassix** | N/A | N/A |
| **Hiver in Gmail** | 7.3/10 | 5 |

#### Conversational Platform

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | 7.3 (5 reviews) | 

#### Generative AI

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Glassix** | N/A | N/A |
| **Hiver in Gmail** | 7.8/10 | 411 |

#### Sorting & Filtering

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Attachment Search** | Not enough data | 8.1 (350 reviews) | 
| **Tags** | Not enough data | 8.8 (385 reviews) | 
| **AI Sorting** | Not enough data | 7.5 (330 reviews) | 
| **Predefined Rules** | Not enough data | 8.0 (347 reviews) | 

#### Integrations

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Microsoft Outlook Integration** | Not enough data | 6.8 (286 reviews) | 
| **Gmail Integration** | Not enough data | 9.3 (396 reviews) | 
| **Apple Calendar Integration** | Not enough data | 7.1 (281 reviews) | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Time Management

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Unified Inbox** | Not enough data | 8.7 (351 reviews) | 
| **Email Automation** | Not enough data | 8.5 (344 reviews) | 
| **Snooze** | Not enough data | 8.0 (313 reviews) | 

#### Generative AI

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (204 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.2 (199 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (202 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Email Management

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (31 reviews) | 
| **Cross-system Integration** | Not enough data | 7.2 (32 reviews) | 

#### Additional Functionality

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Whitelisting/Blacklisting** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Signature Management** | Not enough data | Not enough data | 
| **Shared Inboxes** | Not enough data | Not enough data | 
| **Email Distribution** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Routing** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Inbox Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 
| **Data Recovery** | Not enough data | Not enough data | 
| **Archiving & Retention** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Response Management** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Email Monitoring** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Email Tracking** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Spam Blocker** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Campaign Analytics** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Glassix** | N/A | N/A |
| **Hiver in Gmail** | N/A | N/A |

#### Customer Support

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 

#### Automation

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Workflow Management** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Configurable Workflow** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Website Integration** | Not enough data | Not enough data | 
| **Help Desk Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Customer Communication** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Application Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Glassix** | 9.4/10 | 30 |
| **Hiver in Gmail** | 6.5/10 | 213 |

#### Generative AI

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | 9.5 (14 reviews) | Not enough data | 
| **AI Text Summarization** | 9.4 (14 reviews) | Not enough data | 
| **AI Text-to-Speech** | 9.1 (15 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Communication

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Pop-up Chat** | 9.6 (17 reviews) | Not enough data | 
| **Notifications** | 9.8 (18 reviews) | Not enough data | 
| **Targeted Emails** | 9.2 (16 reviews) | Not enough data | 
| **In-App Messaging** | 9.5 (17 reviews) | Not enough data | 
| **Co-Browsing** | 9.3 (15 reviews) | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Real-time Consumer-facing Chat** | Not enough data | Not enough data | 

####  Internal Use

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Customization ** | 9.0 (28 reviews) | 7.8 (160 reviews) | 
| **Conversation Archiving** | 9.5 (17 reviews) | Not enough data | 
| **Lead Development** | 9.6 (16 reviews) | Not enough data | 
| **Knowledge Base** | 9.6 (17 reviews) | Not enough data | 
| **Team Inbox ** | 9.4 (18 reviews) | Not enough data | 
| **Customer Profiles** | 9.3 (17 reviews) | Not enough data | 

#### Additional Functionality

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Transfers/Routing** | Not enough data | Not enough data | 
| **Geotargeting** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Transcripts/Chat History** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Offline Form** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Glassix** | N/A | N/A |
| **Hiver in Gmail** | 8.4/10 | 8 |

#### Generative AI

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.6 (6 reviews) | 

#### Self-Service Experience

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.6 (7 reviews) | 
| **Searchable Articles** | Not enough data | 8.3 (7 reviews) | 
| **Community Forums** | Not enough data | 8.6 (7 reviews) | 
| **Mobile Optimization** | Not enough data | 8.3 (7 reviews) | 
| **Personalization** | Not enough data | 8.3 (7 reviews) | 

#### Self-Service Platform

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Branding** | Not enough data | 8.6 (7 reviews) | 
| **Automation** | Not enough data | 8.6 (7 reviews) | 
| **Artificial Intelligence** | Not enough data | 8.8 (7 reviews) | 
| **Integrations** | Not enough data | 8.8 (7 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.6 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 8.6 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (6 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (6 reviews) | 
| **Decision Making** | Not enough data | 8.3 (6 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Glassix** | N/A | N/A |
| **Hiver in Gmail** | N/A | N/A |

#### Generative AI

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Glassix** | N/A | N/A |
| **Hiver in Gmail** | 9.0/10 | 5 |

#### Generative AI

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (5 reviews) | 
| **AI Text Summarization** | Not enough data | 9.0 (5 reviews) | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Glassix** | N/A | N/A |
| **Hiver in Gmail** | 7.2/10 | 6 |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 7.2 (6 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Glassix** | N/A | N/A |
| **Hiver in Gmail** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Glassix | Hiver in Gmail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (5):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Help Desk Software](https://www.g2.com/categories/help-desk), [Chatbots Software](https://www.g2.com/categories/chatbots)


**Unique to Hiver in Gmail (10):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Email Management Software](https://www.g2.com/categories/email-management), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | Glassix | Hiver in Gmail | 
|---|---|---|
| **Small-Business** | 67.0% | 66.8% | 
| **Mid-Market** | 30.0% | 27.3% | 
| **Enterprise** | 3.0% | 5.9% | 

### By Industry

#### Glassix

- **Information Technology and Services:** 12.5%
- **Real Estate:** 9.5%
- **Internet:** 8.0%
- **Education Management:** 7.5%
- **Computer Software:** 6.5%
- **Marketing and Advertising:** 6.0%
- **Health, Wellness and Fitness:** 5.0%
- **Hospitality:** 4.5%
- **Package/Freight Delivery:** 4.5%
- **Logistics and Supply Chain:** 3.5%
- **Other:** 32.5%

#### Hiver in Gmail

- **Computer Software:** 6.8%
- **Information Technology and Services:** 5.6%
- **Marketing and Advertising:** 5.4%
- **Accounting:** 4.8%
- **Financial Services:** 4.3%
- **Retail:** 3.8%
- **Leisure, Travel & Tourism:** 3.5%
- **Logistics and Supply Chain:** 3.5%
- **Real Estate:** 3.1%
- **Consumer Services:** 2.6%
- **Other:** 56.6%

---
## Alternatives

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### Alternatives to Hiver in Gmail

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- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7962 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1537 reviews)

---
## Top Discussions

### Glassix

No discussions available for this product.

### Hiver in Gmail

- Title: [How can i separate Hiver tickets from my own emails in Gmail?](https://www.g2.com/discussions/how-can-i-separate-hiver-tickets-from-my-own-emails-in-gmail) — 1 comment, 1 upvote
  > **Top comment:** "We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. "
- Title: [Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.](https://www.g2.com/discussions/33985-is-there-a-way-to-make-pending-items-show-up-in-my-hiver-inbox-right-now-they-are-separate) — 1 comment, 1 upvote
  > **Top comment:** "Hi Makisha, 
I am Pratibha from the Product team at Hiver. 

As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I..."
- Title: [What is the future development direction for Hiver?](https://www.g2.com/discussions/27934-what-is-the-future-development-direction-for-hiver) — 1 comment
  > **Top comment:** "Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/glassix-vs-hiver-in-gmail)