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Compare Glassbox and UXCam 
Featured Products
At a Glance
Market Segments
Enterprise (78.1% of reviews)
Small-Business (56.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Glassbox
Star Rating
(804)4.9 out of 5
Market Segments
Enterprise (78.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about GlassboxUXCam
Star Rating
(211)4.6 out of 5
Market Segments
Small-Business (56.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about UXCamSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Glassbox excels in overall user satisfaction, reflected in its higher G2 Score compared to UXCam. Users appreciate its ability to capture every digital interaction in real time, which provides a comprehensive view of user behavior, making it easier to identify areas for improvement.
- Users say that UXCam offers a user-friendly experience, particularly with its session replay and heatmap features. Reviewers highlight how these tools help them understand user interactions and identify design improvements, although some find it less robust than Glassbox in terms of data depth.
- According to verified reviews, Glassbox stands out for its automated data capture capabilities, which eliminate the need for manual tagging. This feature is praised for its efficiency, allowing users to quickly draw accurate conclusions from large pools of data.
- Reviewers mention that while UXCam provides valuable insights into user behavior, it has fewer recent reviews, which may indicate a decline in user engagement or satisfaction. In contrast, Glassbox has garnered more recent feedback, suggesting it remains a strong choice for current users.
- Users appreciate Glassbox's ease of use and setup, with many noting that it allows for the creation of analytical reports based on session replays without a steep learning curve. This contrasts with some feedback on UXCam, where users have expressed challenges in matching the software to their specific workflows.
- G2 reviewers highlight the quality of support provided by both products, but Glassbox receives higher ratings in this area. Users commend Glassbox for its responsive support team, which enhances the overall user experience, while UXCam users have noted satisfaction but with less emphasis on support quality.
Pricing
Entry-Level Pricing
Glassbox
No pricing availableUXCam
No pricing availableFree Trial
Glassbox
Free Trial is available
UXCam
Free Trial is available
Ratings
Meets Requirements
9.8
738
8.8
156
Ease of Use
9.7
740
8.6
159
Ease of Setup
9.8
475
8.9
92
Ease of Admin
9.8
343
9.1
75
Quality of Support
9.8
737
9.3
150
Has the product been a good partner in doing business?
9.9
347
9.2
76
Product Direction (% positive)
9.9
729
8.8
137
Features by Category
Metrics
9.9
572
Not enough data
9.9
566
Not enough data
9.9
560
Not enough data
9.9
564
Not enough data
9.9
559
Not enough data
9.9
545
Not enough data
9.9
541
Not enough data
9.9
546
Not enough data
9.9
541
Not enough data
Reporting
9.9
554
Not enough data
9.9
540
Not enough data
9.8
532
Not enough data
9.9
532
Not enough data
9.9
528
Not enough data
9.9
520
Not enough data
9.9
532
Not enough data
Other
9.9
522
Not enough data
9.9
505
Not enough data
9.9
503
Not enough data
9.9
497
Not enough data
9.9
490
Not enough data
9.8
486
Not enough data
9.9
488
Not enough data
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Administration
9.9
516
Not enough data
9.9
492
Not enough data
9.9
530
Not enough data
9.8
518
Not enough data
User Identification
9.9
478
8.3
73
10.0
481
8.5
79
10.0
485
8.4
79
Tracking & Reporting
10.0
472
8.9
79
10.0
471
8.6
74
10.0
468
8.5
71
9.9
465
8.6
82
10.0
474
8.7
77
10.0
468
8.9
81
Metrics
10.0
457
8.7
79
9.9
469
8.6
79
10.0
470
8.2
76
10.0
467
8.2
76
9.9
470
8.3
75
User Behavior
9.8
520
|
Verified
8.7
46
9.8
516
|
Verified
8.0
42
9.8
517
|
Verified
8.7
48
A/B Testing
9.8
503
|
Verified
8.3
47
9.8
508
7.5
40
9.8
528
|
Verified
8.4
45
9.9
496
|
Verified
7.9
40
Visitor Information
9.8
542
|
Verified
8.6
44
9.8
562
|
Verified
8.0
44
Agentic AI - Session Replay
8.7
13
Not enough data
Product Analytics
10.0
450
7.9
33
9.9
450
8.6
37
9.9
451
8.0
34
9.9
453
8.4
37
9.9
458
7.9
30
10.0
452
7.8
31
9.9
469
7.2
30
10.0
446
7.7
28
Agentic AI - Product Analytics
9.6
8
Not enough data
9.6
8
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
Analytics
10.0
295
Not enough data
10.0
298
Not enough data
9.9
294
Not enough data
10.0
298
Not enough data
10.0
296
Not enough data
10.0
311
Not enough data
Administration
9.9
308
Not enough data
10.0
291
Not enough data
10.0
291
Not enough data
Generative AI
10.0
59
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
10.0
437
Not enough data
9.9
439
Not enough data
9.9
439
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.9
409
Not enough data
9.9
433
Not enough data
9.9
432
Not enough data
Performance
10.0
432
Not enough data
10.0
434
Not enough data
10.0
431
Not enough data
10.0
432
Not enough data
Crash Monitoring
Not enough data
9.0
34
Not enough data
8.6
29
Not enough data
8.6
29
Crash Data
Not enough data
8.8
32
Not enough data
8.9
32
Not enough data
9.0
34
Metrics
10.0
457
8.7
79
9.9
469
8.6
79
10.0
470
8.2
76
10.0
467
8.2
76
9.9
470
8.3
75
Platform Basics
9.9
340
Not enough data
9.9
341
Not enough data
10.0
334
Not enough data
9.9
336
Not enough data
10.0
164
Not enough data
Agentic AI - Customer Journey Mapping
9.2
8
Not enough data
Platform Basics
9.9
471
|
Verified
Not enough data
9.8
475
|
Verified
Not enough data
Platform Data
9.9
472
|
Verified
Not enough data
9.9
470
|
Verified
Not enough data
9.9
476
|
Verified
Not enough data
9.9
473
|
Verified
Not enough data
Platform Additional Functionality
9.8
473
|
Verified
Not enough data
9.9
466
|
Verified
Not enough data
9.9
477
|
Verified
Not enough data
Agentic AI - Customer Journey Analytics
10.0
6
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
10.0
6
Not enough data
Feedback Management
9.9
211
Not enough data
9.9
211
Not enough data
9.9
211
Not enough data
Feedback Analysis
9.9
212
Not enough data
9.7
209
Not enough data
9.9
211
Not enough data
Feedback Sources
9.9
210
Not enough data
9.9
212
Not enough data
9.4
210
Not enough data
9.9
209
Not enough data
Generative AI
9.8
67
Not enough data
Feature Not Available
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
10.0
62
Not enough data
Feature Not Available
Not enough data
Survey Management
10.0
290
Not enough data
10.0
270
Not enough data
10.0
269
Not enough data
9.6
264
Not enough data
Process Management
10.0
264
Not enough data
10.0
266
Not enough data
10.0
268
Not enough data
10.0
280
Not enough data
System Management
10.0
243
Not enough data
10.0
238
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
9.9
480
7.7
32
9.9
481
8.3
31
9.9
466
9.2
33
9.9
464
8.6
29
9.9
467
8.0
28
Reporting
10.0
467
8.6
35
9.9
466
8.8
34
9.9
467
8.6
32
10.0
460
8.5
32
Metrics
10.0
457
8.7
79
9.9
469
8.6
79
10.0
470
8.2
76
10.0
467
8.2
76
9.9
470
8.3
75
Variation Testing
10.0
430
7.5
35
10.0
429
Feature Not Available
10.0
432
Feature Not Available
10.0
437
Feature Not Available
10.0
428
Feature Not Available
10.0
431
7.8
30
Reporting
10.0
460
8.4
46
10.0
457
8.6
52
Personalization
10.0
446
8.0
43
10.0
429
8.1
40
10.0
426
8.3
41
Administration
10.0
427
8.4
43
10.0
429
8.1
39
10.0
430
8.5
49
10.0
430
9.0
49
Categories
Categories
Shared Categories
Glassbox and UXCam are categorized as Product Analytics, Session Replay, Heatmap Tools, Mobile App Analytics, and Mobile App Optimization
Reviews
Reviewers' Company Size
Glassbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UXCam
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
37.1%
Insurance
11.5%
Retail
11.1%
Telecommunications
6.3%
Banking
3.6%
Other
30.5%
Financial Services
14.5%
Computer Software
11.1%
Information Technology and Services
8.7%
Health, Wellness and Fitness
7.2%
Hospital & Health Care
6.8%
Other
51.7%
Discussions
When do we get to utilize Customer Journey Maps?
2 Comments
Official Response from Glassbox
Hi Farukh, thanks for asking. Augmented Journey Maps (AJM) is indeed one of our most valuable - and highly anticipated - features.
With your impending...Read more
Can you configure struggle scores based on a journey type
2 Comments
DG
Hello there, Tanya, this is supported of course - please reach out to your Customer Success Manager - or reach out to me directly if you like and I will...Read more
What is the best way to insights which are only relevant to me
1 Comment
DG
Hey Joe - we do! in our latest release you can see Business insights, Engagement insights, Experience Insight, and Technical insights - so you can choose the...Read more
What is UXCam used for?
1 Comment
Official Response from UXCam
Companies like Costa Coffee and JobNimbus use UXCam to understand user behavior.
UXCam helped JobNimbus improve their ratings on the Play Store from 2.5...Read more
UXCam has no more discussions with answers
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