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At a Glance
Market Segments
Enterprise (78.2% of reviews)
Enterprise (54.3% of reviews)
Entry-Level Pricing
No pricing available
Start a free trial
Glassbox
Star Rating
(806)4.9 out of 5
Market Segments
Enterprise (78.2% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about GlassboxSplunk AppDynamics
Star Rating
(375)4.3 out of 5
Market Segments
Enterprise (54.3% of reviews)
Entry-Level Pricing
Start a free trial
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that AppDynamics excels in real-time monitoring with a score of 8.9, but reviewers mention that Glassbox outshines it with a perfect score of 10.0, highlighting its superior session replay capabilities.
- Reviewers mention that while AppDynamics offers solid user behavior tracking with a score of 9.8 for click tracking, Glassbox provides a more comprehensive suite of user response methods, scoring 10.0 in survey and video snippets, which users find invaluable for gathering feedback.
- G2 users indicate that AppDynamics has a decent performance monitoring score of 9.2, but users on G2 rave about Glassbox's perfect score of 10.0, particularly praising its resource monitoring and uptime monitoring features.
- Users say that AppDynamics provides good analytics capabilities with a score of 9.9 for custom reports and dashboards, but reviewers mention that Glassbox's reporting features, including heat maps and session replays, score a perfect 10.0, making it a more robust choice for data visualization.
- Reviewers mention that AppDynamics has a solid integration capability with a score of 9.9, but users report that Glassbox's integrations are rated a perfect 10.0, making it easier to connect with various platforms and tools.
- Users on G2 highlight that while AppDynamics has a good user-level analytics score of 10.0, Glassbox's account-level analytics also scores a perfect 10.0, with reviewers noting its effectiveness in providing detailed insights into user behavior across multiple accounts.
Pricing
Entry-Level Pricing
Glassbox
No pricing availableSplunk AppDynamics
APM Pro
Start a free trial
End-to-end monitoring of key business transactions within your applications
Start Free Trial https://www.appdynamics.com/free-trial/
- Core APM Functionality with the flexibility to switch between languages; includes basic infrastructure monitoring
Free Trial
Glassbox
Free Trial is available
Splunk AppDynamics
Free Trial is available
Ratings
Meets Requirements
9.8
737
8.6
258
Ease of Use
9.7
739
8.5
257
Ease of Setup
9.8
474
7.9
118
Ease of Admin
9.8
343
8.1
117
Quality of Support
9.8
736
8.3
248
Has the product been a good partner in doing business?
9.9
347
8.5
113
Product Direction (% positive)
9.9
728
8.3
233
Features by Category
Metrics
9.9
572
Not enough data
9.9
566
Not enough data
9.9
560
Not enough data
9.9
564
Not enough data
9.9
559
Not enough data
9.9
545
Not enough data
9.9
541
Not enough data
9.9
546
Not enough data
9.9
541
Not enough data
Reporting
9.9
554
Not enough data
9.9
540
Not enough data
9.8
532
Not enough data
9.9
532
Not enough data
9.9
528
Not enough data
9.9
520
Not enough data
9.9
532
Not enough data
Other
9.9
522
Not enough data
9.9
505
Not enough data
9.9
503
Not enough data
9.9
497
Not enough data
9.9
490
Not enough data
9.8
486
Not enough data
9.9
488
Not enough data
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Administration
9.9
516
Not enough data
9.9
492
Not enough data
9.9
530
Not enough data
9.8
518
Not enough data
User Identification
9.9
478
Not enough data
10.0
481
Not enough data
10.0
485
Not enough data
Tracking & Reporting
10.0
472
Not enough data
10.0
471
Not enough data
10.0
468
Not enough data
9.9
465
Not enough data
10.0
474
Not enough data
10.0
468
Not enough data
Metrics
10.0
457
Not enough data
9.9
469
Not enough data
10.0
470
Not enough data
10.0
467
Not enough data
9.9
470
Not enough data
User Behavior
9.8
519
|
Verified
Not enough data
9.8
515
|
Verified
Not enough data
9.8
517
|
Verified
Not enough data
A/B Testing
9.8
502
|
Verified
Not enough data
9.8
507
Not enough data
9.8
527
|
Verified
Not enough data
9.9
495
|
Verified
Not enough data
Visitor Information
9.8
541
|
Verified
Not enough data
9.8
561
|
Verified
Not enough data
Agentic AI - Session Replay
8.9
12
Not enough data
Product Analytics
10.0
450
Not enough data
9.9
450
Not enough data
9.9
451
Not enough data
9.9
453
Not enough data
9.9
458
Not enough data
10.0
452
Not enough data
9.9
469
Not enough data
10.0
446
Not enough data
Agentic AI - Product Analytics
9.6
8
Not enough data
9.6
8
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
Analytics
10.0
295
Not enough data
10.0
298
Not enough data
9.9
294
Not enough data
10.0
298
Not enough data
10.0
296
Not enough data
10.0
311
Not enough data
Administration
9.9
308
Not enough data
10.0
291
Not enough data
10.0
291
Not enough data
Generative AI
10.0
59
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
10.0
437
8.9
9
9.9
439
8.1
9
9.9
439
7.6
9
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.9
409
8.0
9
9.9
433
9.1
9
9.9
432
7.6
9
Performance
10.0
432
9.3
9
10.0
434
9.2
8
10.0
431
9.2
8
10.0
432
8.7
9
Monitoring
Not enough data
8.8
22
Not enough data
9.1
22
Not enough data
8.9
22
Not enough data
8.7
21
Not enough data
Not enough data
Administration
Not enough data
9.0
21
Not enough data
8.5
20
Not enough data
8.5
22
Not enough data
Not enough data
Analysis
Not enough data
8.9
22
Not enough data
8.9
22
Not enough data
8.7
19
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
9.9
340
Not enough data
9.9
341
Not enough data
10.0
334
Not enough data
9.9
336
Not enough data
10.0
164
Not enough data
Agentic AI - Customer Journey Mapping
9.2
8
Not enough data
Functionality
Not enough data
8.3
22
Not enough data
8.3
22
Not enough data
9.2
27
Issue Resolution
Not enough data
9.1
27
Not enough data
8.8
27
Not enough data
8.8
25
Management
Not enough data
8.9
27
Not enough data
9.2
26
Not enough data
9.4
27
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
9.3
16
Not enough data
8.9
17
Not enough data
8.9
17
Not enough data
8.2
15
Management
Not enough data
8.5
17
Not enough data
8.6
17
Not enough data
8.9
17
Not enough data
9.3
17
Agentic AI - Enterprise Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
9.9
471
|
Verified
Not enough data
9.8
475
|
Verified
Not enough data
Platform Data
9.9
472
|
Verified
Not enough data
9.9
470
|
Verified
Not enough data
9.9
476
|
Verified
Not enough data
9.9
473
|
Verified
Not enough data
Platform Additional Functionality
9.8
473
|
Verified
Not enough data
9.9
466
|
Verified
Not enough data
9.9
477
|
Verified
Not enough data
Agentic AI - Customer Journey Analytics
10.0
6
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
10.0
6
Not enough data
ServiceNow Apps
Not enough data
8.6
11
Not enough data
8.8
11
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
9.2
10
Not enough data
9.7
10
Not enough data
9.7
10
Not enough data
8.7
9
Not enough data
8.8
10
Response
Not enough data
9.7
10
Not enough data
8.8
10
Not enough data
9.3
10
Agentic AI - Application Performance Monitoring (APM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
8.9
26
Not enough data
8.5
25
Functionality
Not enough data
8.8
26
Not enough data
8.9
23
Not enough data
8.5
27
Not enough data
8.5
25
Feedback Management
9.9
210
Not enough data
9.9
210
Not enough data
9.9
210
Not enough data
Feedback Analysis
9.9
211
Not enough data
9.7
209
Not enough data
9.9
210
Not enough data
Feedback Sources
9.9
209
Not enough data
9.9
211
Not enough data
9.4
209
Not enough data
9.9
208
Not enough data
Generative AI
9.8
66
Not enough data
Feature Not Available
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Alerts management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
10.0
62
Not enough data
Feature Not Available
Not enough data
Survey Management
10.0
290
Not enough data
10.0
270
Not enough data
10.0
269
Not enough data
9.6
264
Not enough data
Process Management
10.0
264
Not enough data
10.0
266
Not enough data
10.0
268
Not enough data
10.0
280
Not enough data
System Management
10.0
243
Not enough data
10.0
238
Not enough data
Telemetry Collection & Ingestion - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Correlation & Root Cause Analysis - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability & Ecosystem Integration - Observability
Not enough data
Not enough data
Not enough data
Not enough data
AI Features - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
9.9
480
Not enough data
9.9
481
Not enough data
9.9
466
Not enough data
9.9
464
Not enough data
9.9
467
Not enough data
Reporting
10.0
467
Not enough data
9.9
466
Not enough data
9.9
467
Not enough data
10.0
460
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Metrics
10.0
457
Not enough data
9.9
469
Not enough data
10.0
470
Not enough data
10.0
467
Not enough data
9.9
470
Not enough data
Variation Testing
10.0
430
Not enough data
10.0
429
Not enough data
10.0
432
Not enough data
10.0
437
Not enough data
10.0
428
Not enough data
10.0
431
Not enough data
Reporting
10.0
460
Not enough data
10.0
457
Not enough data
Personalization
10.0
446
Not enough data
10.0
429
Not enough data
10.0
426
Not enough data
Administration
10.0
427
Not enough data
10.0
429
Not enough data
10.0
430
Not enough data
10.0
430
Not enough data
Categories
Categories
Shared Categories
Glassbox and Splunk AppDynamics are categorized as Digital Experience Monitoring (DEM)
Unique Categories
Glassbox is categorized as Customer Journey Mapping, Feedback Analytics, E-Commerce Analytics, Product Analytics, Session Replay, Customer Journey Analytics, Heatmap Tools, Mobile App Analytics, Mobile App Optimization, Enterprise Feedback Management, Digital Analytics, Digital Accessibility Platforms, and Digital Accessibility Tools
Splunk AppDynamics is categorized as AIOps Platforms, Cloud Infrastructure Monitoring, ServiceNow Store Apps, Container Monitoring, Application Performance Monitoring (APM), Enterprise Monitoring, Observability Software, and SAP Store
Reviews
Reviewers' Company Size
Glassbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Splunk AppDynamics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
37.2%
Insurance
11.5%
Retail
11.1%
Telecommunications
6.1%
Banking
3.6%
Other
30.5%
Information Technology and Services
25.7%
Computer Software
10.1%
Financial Services
8.1%
Banking
5.4%
Insurance
5.1%
Other
45.7%
Discussions
When do we get to utilize Customer Journey Maps?
2 Comments
Official Response from Glassbox
Hi Farukh, thanks for asking. Augmented Journey Maps (AJM) is indeed one of our most valuable - and highly anticipated - features.
With your impending...Read more
Can you configure struggle scores based on a journey type
2 Comments
DG
Hello there, Tanya, this is supported of course - please reach out to your Customer Success Manager - or reach out to me directly if you like and I will...Read more
What is the best way to insights which are only relevant to me
1 Comment
DG
Hey Joe - we do! in our latest release you can see Business insights, Engagement insights, Experience Insight, and Technical insights - so you can choose the...Read more
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