Compare Glassbox and Smartlook 
At a Glance
Market Segments
Enterprise (78.3% of reviews)
Small-Business (85.5% of reviews)
Entry-Level Pricing
No pricing available
$0.00
Glassbox
Star Rating
(804)4.9 out of 5
Market Segments
Enterprise (78.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about GlassboxSmartlook
Star Rating
(873)4.6 out of 5
Market Segments
Small-Business (85.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Glassbox excels in providing a comprehensive view of user behavior, with features like real-time session replay that allow users to quickly identify areas for improvement. This capability is highlighted by users who appreciate how it captures every digital interaction without the need for tagging.
- Users say Smartlook is particularly effective for creating heat maps, which help visualize user behavior on websites. Reviewers mention that this feature is invaluable for understanding user drop-off points, making it a daily tool for many users to analyze site interactions.
- According to verified reviews, Glassbox stands out for its ease of use and setup, with many users praising its intuitive interface that simplifies the process of generating analytical reports based on session replays. This user-friendly approach contributes to its higher overall satisfaction ratings.
- Reviewers mention that while Smartlook offers solid recording features, it sometimes lacks the depth of analytics that Glassbox provides. Users enjoy the organization of recordings in Smartlook, but some feel that the insights are not as comprehensive as those available through Glassbox's more advanced analytics capabilities.
- G2 reviewers highlight the quality of support provided by Glassbox, noting that users feel well-supported in their analytics journey. This is contrasted with Smartlook, where users have expressed a desire for improved support options, indicating a potential area for growth.
- Users report that Glassbox's ability to handle large pools of user data efficiently allows for quick and accurate conclusions, making it a preferred choice for enterprise-level clients. In contrast, Smartlook tends to cater more to small businesses, which may limit its appeal for larger organizations seeking robust analytics solutions.
Pricing
Entry-Level Pricing
Glassbox
No pricing availableSmartlook
Free
$0.00
For small projects
- 3000 sessions per month
- 1 month data history
- 10 events definitions
Free Trial
Glassbox
Free Trial is available
Smartlook
Free Trial is available
Ratings
Meets Requirements
9.8
736
8.9
656
Ease of Use
9.7
738
8.9
662
Ease of Setup
9.8
473
9.1
459
Ease of Admin
9.8
343
9.1
451
Quality of Support
9.8
735
8.8
470
Has the product been a good partner in doing business?
9.9
347
9.0
385
Product Direction (% positive)
9.9
727
9.0
620
Features by Category
Metrics
9.9
572
8.8
157
9.9
566
8.7
78
9.9
560
8.5
153
9.9
564
8.6
149
9.9
559
8.6
130
9.9
545
8.2
65
9.9
541
8.4
68
9.9
546
8.6
126
9.9
541
8.7
126
Reporting
9.9
554
8.8
149
9.9
540
8.5
63
9.8
532
8.6
121
9.9
532
8.6
117
9.9
528
8.3
108
9.9
520
7.8
18
9.9
532
8.7
119
Other
9.9
522
8.7
135
9.9
505
8.6
109
9.9
503
Feature Not Available
9.9
497
8.5
91
9.9
490
8.4
90
9.8
486
Feature Not Available
9.9
488
8.3
91
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Administration
9.9
516
8.4
208
9.9
492
8.6
100
9.9
530
8.8
316
9.8
518
Feature Not Available
User Identification
9.9
478
Feature Not Available
10.0
481
8.4
59
10.0
485
8.7
64
Tracking & Reporting
10.0
472
8.3
64
10.0
471
8.6
69
10.0
468
8.5
60
9.9
465
8.6
77
10.0
474
8.9
72
10.0
468
8.7
74
Metrics
10.0
457
8.8
34
9.9
469
8.5
33
10.0
470
8.1
29
10.0
467
8.0
29
9.9
470
8.5
28
User Behavior
9.8
518
|
Verified
9.1
221
|
Verified
9.8
514
|
Verified
8.9
205
|
Verified
9.8
515
|
Verified
8.4
166
|
Verified
A/B Testing
9.8
501
|
Verified
8.4
126
|
Verified
9.8
506
8.0
86
|
Verified
9.8
526
|
Verified
8.3
124
|
Verified
9.9
494
|
Verified
8.3
104
|
Verified
Visitor Information
9.8
540
|
Verified
8.4
167
|
Verified
9.8
561
|
Verified
8.4
125
|
Verified
Agentic AI - Session Replay
8.5
11
Not enough data
Product Analytics
10.0
449
Feature Not Available
9.9
449
8.7
109
9.9
450
8.5
91
10.0
452
8.7
97
9.9
457
8.4
72
10.0
451
8.1
44
9.9
468
Feature Not Available
10.0
445
8.9
83
Agentic AI - Product Analytics
9.5
7
Not enough data
9.8
7
Not enough data
9.2
6
Not enough data
10.0
6
Not enough data
Behavioral Analytics - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Infrastructure - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI driven optimization - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
10.0
294
Not enough data
10.0
297
Not enough data
10.0
293
Not enough data
10.0
297
Not enough data
10.0
295
Not enough data
10.0
311
Not enough data
Administration
10.0
307
Not enough data
10.0
290
Not enough data
10.0
290
Not enough data
Generative AI
10.0
58
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
10.0
435
Not enough data
9.9
437
Not enough data
9.9
437
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.9
407
Not enough data
9.9
431
Not enough data
9.9
430
Not enough data
Performance
10.0
430
Not enough data
10.0
432
Not enough data
10.0
429
Not enough data
10.0
430
Not enough data
Platform Basics
9.9
339
Not enough data
9.9
340
Not enough data
9.9
333
Not enough data
9.9
335
Not enough data
10.0
163
Not enough data
Agentic AI - Customer Journey Mapping
9.0
7
Not enough data
Platform Basics
9.9
471
|
Verified
Not enough data
9.8
475
|
Verified
Not enough data
Platform Data
9.9
472
|
Verified
Not enough data
9.9
470
|
Verified
Not enough data
9.9
476
|
Verified
Not enough data
9.9
473
|
Verified
Not enough data
Platform Additional Functionality
9.8
473
|
Verified
Not enough data
9.9
466
|
Verified
Not enough data
9.9
477
|
Verified
Not enough data
Agentic AI - Customer Journey Analytics
10.0
6
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
10.0
6
Not enough data
Feedback Management
9.9
211
Not enough data
9.9
211
Not enough data
9.9
211
Not enough data
Feedback Analysis
9.9
212
Not enough data
9.7
209
Not enough data
9.9
211
Not enough data
Feedback Sources
9.9
210
Not enough data
9.9
212
Not enough data
9.4
210
Not enough data
9.9
209
Not enough data
Generative AI
9.8
67
Not enough data
Feature Not Available
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
10.0
62
Not enough data
Feature Not Available
Not enough data
Survey Management
10.0
290
Not enough data
10.0
270
Not enough data
10.0
269
Not enough data
9.6
264
Not enough data
Process Management
10.0
264
Not enough data
10.0
266
Not enough data
10.0
268
Not enough data
10.0
280
Not enough data
System Management
10.0
243
Not enough data
10.0
238
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
9.9
480
8.6
252
9.9
481
8.5
229
9.9
466
8.4
220
9.9
464
8.5
207
9.9
467
8.7
140
Reporting
10.0
467
8.7
279
9.9
466
9.1
312
9.9
467
9.0
275
10.0
460
8.4
223
Metrics
10.0
457
8.8
34
9.9
469
8.5
33
10.0
470
8.1
29
10.0
467
8.0
29
9.9
470
8.5
28
Variation Testing
10.0
429
Feature Not Available
10.0
428
Feature Not Available
10.0
431
Feature Not Available
10.0
436
Feature Not Available
10.0
427
Feature Not Available
10.0
430
Feature Not Available
Reporting
10.0
459
9.0
29
10.0
456
8.9
33
Personalization
10.0
445
9.2
28
10.0
428
9.0
28
10.0
425
8.9
30
Administration
10.0
426
8.9
41
10.0
428
Feature Not Available
10.0
429
8.9
45
10.0
429
Feature Not Available
Categories
Categories
Shared Categories
Glassbox and Smartlook are categorized as Product Analytics, Session Replay, Heatmap Tools, Mobile App Analytics, Mobile App Optimization, and Digital Analytics
Unique Categories
Smartlook has no unique categories
Reviews
Reviewers' Company Size
Glassbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Smartlook
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
37.2%
Insurance
11.5%
Retail
11.1%
Telecommunications
6.3%
Banking
3.6%
Other
30.3%
Computer Software
10.4%
Information Technology and Services
8.2%
Marketing and Advertising
7.9%
Retail
5.4%
Internet
4.9%
Other
63.2%
Discussions
When do we get to utilize Customer Journey Maps?
2 Comments
Official Response from Glassbox
Hi Farukh, thanks for asking. Augmented Journey Maps (AJM) is indeed one of our most valuable - and highly anticipated - features.
With your impending...Read more
Can you configure struggle scores based on a journey type
2 Comments
DG
Hello there, Tanya, this is supported of course - please reach out to your Customer Success Manager - or reach out to me directly if you like and I will...Read more
What is the best way to insights which are only relevant to me
1 Comment
DG
Hey Joe - we do! in our latest release you can see Business insights, Engagement insights, Experience Insight, and Technical insights - so you can choose the...Read more
How can I exclude myself from the recordings?
2 Comments
RC
You can exclude your IP, here's the page: https://app.smartlook.com/settings/ipsRead more
I would to know how to use all the features, is there any number I can dial?
1 Comment
LM
Hi Gurpeet,
you can chat with our customer success team and arrange a demo.
Best regards,
LukasRead more
What integration does Smartlook currently offer that cannot be missing from the platform implementation?
1 Comment
LM
Hi Fernanda,
check our most important integrations here: https://help.smartlook.com/en/collections/1948380-integrations
LukasRead more
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