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At a Glance
Market Segments
Enterprise (78.1% of reviews)
Small-Business (85.5% of reviews)
Entry-Level Pricing
No pricing available
$0.00
Glassbox
Star Rating
(806)4.9 out of 5
Market Segments
Enterprise (78.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about GlassboxSmartlook
Star Rating
(873)4.6 out of 5
Market Segments
Small-Business (85.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Glassbox excels in Real-Time Monitoring with a perfect score of 10.0, while Smartlook's score of 8.8 indicates it may not provide the same level of immediacy in tracking user interactions.
- Reviewers mention that Glassbox's Session Replay feature, rated at 9.9, allows for a more detailed analysis of user behavior compared to Smartlook's score of 9.1, which may limit the depth of insights available.
- G2 users highlight that Glassbox's Account-Level Analytics received a perfect score of 10.0, making it a standout for businesses needing comprehensive insights, whereas Smartlook's score of 7.7 suggests it may lack some advanced analytics capabilities.
- Users on G2 appreciate Glassbox's Custom Event Tracking feature, which scored 10.0, allowing for tailored tracking of specific user actions, while Smartlook's score of 8.3 indicates it may not offer the same level of customization.
- Reviewers say that Glassbox's Feedback Management tools, particularly in Survey Deployment, scored a perfect 10.0, showcasing its strength in gathering user feedback, while Smartlook's performance in this area is less robust.
- Users report that Glassbox's Integrations feature, rated at 10.0, provides seamless connectivity with other tools, which is crucial for workflow efficiency, whereas Smartlook's score of 8.9 suggests it may have fewer integration options.
Pricing
Entry-Level Pricing
Glassbox
No pricing availableSmartlook
Free
$0.00
For small projects
- 3000 sessions per month
- 1 month data history
- 10 events definitions
Free Trial
Glassbox
Free Trial is available
Smartlook
Free Trial is available
Ratings
Meets Requirements
9.8
738
8.9
656
Ease of Use
9.7
740
8.9
662
Ease of Setup
9.8
475
9.1
459
Ease of Admin
9.8
343
9.1
451
Quality of Support
9.8
737
8.8
470
Has the product been a good partner in doing business?
9.9
347
9.0
385
Product Direction (% positive)
9.9
729
9.0
620
Features by Category
Metrics
9.9
572
8.8
157
9.9
566
8.7
78
9.9
560
8.5
153
9.9
564
8.6
149
9.9
559
8.6
130
9.9
545
8.2
65
9.9
541
8.4
68
9.9
546
8.6
126
9.9
541
8.7
126
Reporting
9.9
554
8.8
149
9.9
540
8.5
63
9.8
532
8.6
121
9.9
532
8.6
117
9.9
528
8.3
108
9.9
520
7.8
18
9.9
532
8.7
119
Other
9.9
522
8.7
135
9.9
505
8.6
109
9.9
503
Feature Not Available
9.9
497
8.5
91
9.9
490
8.4
90
9.8
486
Feature Not Available
9.9
488
8.3
91
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Administration
9.9
516
8.4
208
9.9
492
8.6
100
9.9
530
8.8
316
9.8
518
Feature Not Available
User Identification
9.9
478
Feature Not Available
10.0
481
8.4
59
10.0
485
8.7
64
Tracking & Reporting
10.0
472
8.3
64
10.0
471
8.6
69
10.0
468
8.5
60
9.9
465
8.6
77
10.0
474
8.9
72
10.0
468
8.7
74
Metrics
10.0
457
8.8
34
9.9
469
8.5
33
10.0
470
8.1
29
10.0
467
8.0
29
9.9
470
8.5
28
User Behavior
9.8
520
|
Verified
9.1
221
|
Verified
9.8
516
|
Verified
8.9
205
|
Verified
9.8
517
|
Verified
8.4
166
|
Verified
A/B Testing
9.8
503
|
Verified
8.4
126
|
Verified
9.8
508
8.0
86
|
Verified
9.8
528
|
Verified
8.3
124
|
Verified
9.9
496
|
Verified
8.3
104
|
Verified
Visitor Information
9.8
542
|
Verified
8.4
167
|
Verified
9.8
562
|
Verified
8.4
125
|
Verified
Agentic AI - Session Replay
8.7
13
Not enough data
Product Analytics
10.0
450
Feature Not Available
9.9
450
8.7
109
9.9
451
8.5
91
9.9
453
8.7
97
9.9
458
8.4
72
10.0
452
8.1
44
9.9
469
Feature Not Available
10.0
446
8.9
83
Agentic AI - Product Analytics
9.6
8
Not enough data
9.6
8
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
Analytics
10.0
295
Not enough data
10.0
298
Not enough data
9.9
294
Not enough data
10.0
298
Not enough data
10.0
296
Not enough data
10.0
311
Not enough data
Administration
9.9
308
Not enough data
10.0
291
Not enough data
10.0
291
Not enough data
Generative AI
10.0
59
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
10.0
437
Not enough data
9.9
439
Not enough data
9.9
439
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.9
409
Not enough data
9.9
433
Not enough data
9.9
432
Not enough data
Performance
10.0
432
Not enough data
10.0
434
Not enough data
10.0
431
Not enough data
10.0
432
Not enough data
Platform Basics
9.9
340
Not enough data
9.9
341
Not enough data
10.0
334
Not enough data
9.9
336
Not enough data
10.0
164
Not enough data
Agentic AI - Customer Journey Mapping
9.2
8
Not enough data
Platform Basics
9.9
471
|
Verified
Not enough data
9.8
475
|
Verified
Not enough data
Platform Data
9.9
472
|
Verified
Not enough data
9.9
470
|
Verified
Not enough data
9.9
476
|
Verified
Not enough data
9.9
473
|
Verified
Not enough data
Platform Additional Functionality
9.8
473
|
Verified
Not enough data
9.9
466
|
Verified
Not enough data
9.9
477
|
Verified
Not enough data
Agentic AI - Customer Journey Analytics
10.0
6
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
10.0
6
Not enough data
Feedback Management
9.9
211
Not enough data
9.9
211
Not enough data
9.9
211
Not enough data
Feedback Analysis
9.9
212
Not enough data
9.7
209
Not enough data
9.9
211
Not enough data
Feedback Sources
9.9
210
Not enough data
9.9
212
Not enough data
9.4
210
Not enough data
9.9
209
Not enough data
Generative AI
9.8
67
Not enough data
Feature Not Available
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
10.0
62
Not enough data
Feature Not Available
Not enough data
Survey Management
10.0
290
Not enough data
10.0
270
Not enough data
10.0
269
Not enough data
9.6
264
Not enough data
Process Management
10.0
264
Not enough data
10.0
266
Not enough data
10.0
268
Not enough data
10.0
280
Not enough data
System Management
10.0
243
Not enough data
10.0
238
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
9.9
480
8.6
252
9.9
481
8.5
229
9.9
466
8.4
220
9.9
464
8.5
207
9.9
467
8.7
140
Reporting
10.0
467
8.7
279
9.9
466
9.1
312
9.9
467
9.0
275
10.0
460
8.4
223
Metrics
10.0
457
8.8
34
9.9
469
8.5
33
10.0
470
8.1
29
10.0
467
8.0
29
9.9
470
8.5
28
Variation Testing
10.0
430
Feature Not Available
10.0
429
Feature Not Available
10.0
432
Feature Not Available
10.0
437
Feature Not Available
10.0
428
Feature Not Available
10.0
431
Feature Not Available
Reporting
10.0
460
9.0
29
10.0
457
8.9
33
Personalization
10.0
446
9.2
28
10.0
429
9.0
28
10.0
426
8.9
30
Administration
10.0
427
8.9
41
10.0
429
Feature Not Available
10.0
430
8.9
45
10.0
430
Feature Not Available
Categories
Categories
Shared Categories
Glassbox and Smartlook are categorized as Product Analytics, Session Replay, Heatmap Tools, Mobile App Analytics, Mobile App Optimization, and Digital Analytics
Unique Categories
Smartlook has no unique categories
Reviews
Reviewers' Company Size
Glassbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Smartlook
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
37.1%
Insurance
11.5%
Retail
11.1%
Telecommunications
6.3%
Banking
3.6%
Other
30.5%
Computer Software
10.4%
Information Technology and Services
8.2%
Marketing and Advertising
7.9%
Retail
5.4%
Internet
4.9%
Other
63.2%
Discussions
When do we get to utilize Customer Journey Maps?
2 Comments
Official Response from Glassbox
Hi Farukh, thanks for asking. Augmented Journey Maps (AJM) is indeed one of our most valuable - and highly anticipated - features.
With your impending...Read more
Can you configure struggle scores based on a journey type
2 Comments
DG
Hello there, Tanya, this is supported of course - please reach out to your Customer Success Manager - or reach out to me directly if you like and I will...Read more
What is the best way to insights which are only relevant to me
1 Comment
DG
Hey Joe - we do! in our latest release you can see Business insights, Engagement insights, Experience Insight, and Technical insights - so you can choose the...Read more
How can I exclude myself from the recordings?
2 Comments
RC
You can exclude your IP, here's the page: https://app.smartlook.com/settings/ipsRead more
I would to know how to use all the features, is there any number I can dial?
1 Comment
LM
Hi Gurpeet,
you can chat with our customer success team and arrange a demo.
Best regards,
LukasRead more
What integration does Smartlook currently offer that cannot be missing from the platform implementation?
1 Comment
LM
Hi Fernanda,
check our most important integrations here: https://help.smartlook.com/en/collections/1948380-integrations
LukasRead more
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