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At a Glance
Market Segments
Enterprise (78.1% of reviews)
Small-Business (47.5% of reviews)
Entry-Level Pricing
No pricing available
Free
Glassbox
Star Rating
(806)4.9 out of 5
Market Segments
Enterprise (78.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about GlassboxSentry
Star Rating
(124)4.5 out of 5
Market Segments
Small-Business (47.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Sentry excels in Real-Time Monitoring with a perfect score of 10.0, allowing teams to quickly identify and address issues as they arise. In contrast, Glassbox, while strong in many areas, has a lower score of 8.7 in Real-Time Monitoring, which may affect immediate response times.
- Reviewers mention that Glassbox shines in User Segmentation with a perfect score of 10.0, enabling businesses to tailor their marketing strategies effectively. Sentry, however, has a lower score of 9.9 in this area, indicating that while it performs well, it may not offer the same level of granularity in segmentation.
- G2 users highlight that Glassbox's Session Replay feature, scoring 9.9, provides detailed insights into user behavior, which is crucial for optimizing user experience. Sentry, with a score of 9.3 in Session Replay, may not deliver the same depth of analysis, potentially leaving gaps in understanding user interactions.
- Users on G2 report that Sentry's Alerting functionality, scoring 8.8, is effective but lacks the comprehensive capabilities found in Glassbox, which has a higher score of 9.9. This difference suggests that Glassbox may provide more robust alerting options, helping teams stay informed about critical issues.
- Reviewers say that Glassbox's Crash Monitoring capabilities, with a score of 10.0, are superior, offering timely alerts and detailed reports that help teams quickly resolve issues. Sentry, with a score of 9.3, may not provide the same level of detail, which could impact the speed of issue resolution.
- Users report that Sentry's Quality of Support is rated at 8.4, which is decent but falls short compared to Glassbox's impressive score of 9.8. This suggests that users may find more reliable and responsive support with Glassbox, enhancing their overall experience with the software.
Pricing
Entry-Level Pricing
Glassbox
No pricing availableSentry
Developer
Free
For solo devs working on small projects
- 5k events/month
- 1 user
- 30 day history
Free Trial
Glassbox
Free Trial is available
Sentry
Free Trial is available
Ratings
Meets Requirements
9.8
738
9.0
102
Ease of Use
9.7
740
8.7
105
Ease of Setup
9.8
475
8.6
55
Ease of Admin
9.8
343
8.8
36
Quality of Support
9.8
737
8.5
75
Has the product been a good partner in doing business?
9.9
347
8.9
29
Product Direction (% positive)
9.9
729
9.2
103
Features by Category
Metrics
9.9
572
Not enough data
9.9
566
Not enough data
9.9
560
Not enough data
9.9
564
Not enough data
9.9
559
Not enough data
9.9
545
Not enough data
9.9
541
Not enough data
9.9
546
Not enough data
9.9
541
Not enough data
Reporting
9.9
554
Not enough data
9.9
540
Not enough data
9.8
532
Not enough data
9.9
532
Not enough data
9.9
528
Not enough data
9.9
520
Not enough data
9.9
532
Not enough data
Other
9.9
522
Not enough data
9.9
505
Not enough data
9.9
503
Not enough data
9.9
497
Not enough data
9.9
490
Not enough data
9.8
486
Not enough data
9.9
488
Not enough data
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Administration
9.9
516
Not enough data
9.9
492
Not enough data
9.9
530
Not enough data
9.8
518
Not enough data
User Identification
9.9
478
Not enough data
10.0
481
Not enough data
10.0
485
Not enough data
Tracking & Reporting
10.0
472
Not enough data
10.0
471
Not enough data
10.0
468
Not enough data
9.9
465
Not enough data
10.0
474
Not enough data
10.0
468
Not enough data
Metrics
10.0
457
7.3
10
9.9
469
7.5
10
10.0
470
7.8
10
10.0
467
6.7
8
9.9
470
6.3
8
User Behavior
9.8
520
|
Verified
8.3
5
9.8
516
|
Verified
7.0
5
9.8
517
|
Verified
Not enough data
A/B Testing
9.8
503
|
Verified
9.0
5
9.8
508
Not enough data
9.8
528
|
Verified
7.3
5
9.9
496
|
Verified
Not enough data
Visitor Information
9.8
542
|
Verified
8.7
5
9.8
562
|
Verified
8.0
5
Agentic AI - Session Replay
8.7
13
Not enough data
Product Analytics
10.0
450
Not enough data
9.9
450
Not enough data
9.9
451
Not enough data
9.9
453
Not enough data
9.9
458
Not enough data
10.0
452
Not enough data
9.9
469
Not enough data
10.0
446
Not enough data
Agentic AI - Product Analytics
9.6
8
Not enough data
9.6
8
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
Analytics
10.0
295
Not enough data
10.0
298
Not enough data
9.9
294
Not enough data
10.0
298
Not enough data
10.0
296
Not enough data
10.0
311
Not enough data
Administration
9.9
308
Not enough data
10.0
291
Not enough data
10.0
291
Not enough data
Generative AI
10.0
59
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
7.8
9
Not enough data
8.9
11
Not enough data
8.3
8
Not enough data
8.8
10
Not enough data
8.5
10
Not enough data
7.6
9
Agentic AI - Website Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
10.0
437
Not enough data
9.9
439
Not enough data
9.9
439
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.9
409
Not enough data
9.9
433
Not enough data
9.9
432
Not enough data
Performance
10.0
432
Not enough data
10.0
434
Not enough data
10.0
431
Not enough data
10.0
432
Not enough data
Bug Reporting
Not enough data
7.5
36
Not enough data
7.4
35
Not enough data
8.0
40
Bug Monitoring
Not enough data
8.7
41
Not enough data
8.9
45
Not enough data
8.2
41
Agentic AI - Bug Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Crash Monitoring
Not enough data
9.2
11
Not enough data
8.6
12
Not enough data
7.4
11
Crash Data
Not enough data
8.0
11
Not enough data
8.2
11
Not enough data
8.0
11
Metrics
10.0
457
7.3
10
9.9
469
7.5
10
10.0
470
7.8
10
10.0
467
6.7
8
9.9
470
6.3
8
Platform Basics
9.9
340
Not enough data
9.9
341
Not enough data
10.0
334
Not enough data
9.9
336
Not enough data
10.0
164
Not enough data
Agentic AI - Customer Journey Mapping
9.2
8
Not enough data
Visibility
Not enough data
8.9
16
Not enough data
8.4
16
Not enough data
9.0
16
Monitoring and Management
Not enough data
7.8
15
Not enough data
8.4
15
Not enough data
8.7
14
Agentic AI - Log Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
9.9
471
|
Verified
Not enough data
9.8
475
|
Verified
Not enough data
Platform Data
9.9
472
|
Verified
Not enough data
9.9
470
|
Verified
Not enough data
9.9
476
|
Verified
Not enough data
9.9
473
|
Verified
Not enough data
Platform Additional Functionality
9.8
473
|
Verified
Not enough data
9.9
466
|
Verified
Not enough data
9.9
477
|
Verified
Not enough data
Agentic AI - Customer Journey Analytics
10.0
6
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
10.0
6
Not enough data
Monitoring
Not enough data
8.5
24
Not enough data
8.5
25
Not enough data
8.8
27
Not enough data
6.8
17
Not enough data
8.6
20
Response
Not enough data
8.4
23
Not enough data
8.4
24
Not enough data
8.1
19
Agentic AI - Application Performance Monitoring (APM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
8.7
18
Not enough data
7.7
17
Functionality
Not enough data
7.3
16
Not enough data
7.8
15
Not enough data
5.5
13
Not enough data
6.8
14
Feedback Management
9.9
211
Not enough data
9.9
211
Not enough data
9.9
211
Not enough data
Feedback Analysis
9.9
212
Not enough data
9.7
209
Not enough data
9.9
211
Not enough data
Feedback Sources
9.9
210
Not enough data
9.9
212
Not enough data
9.4
210
Not enough data
9.9
209
Not enough data
Generative AI
9.8
67
Not enough data
Feature Not Available
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
10.0
62
Not enough data
Feature Not Available
Not enough data
Survey Management
10.0
290
Not enough data
10.0
270
Not enough data
10.0
269
Not enough data
9.6
264
Not enough data
Process Management
10.0
264
Not enough data
10.0
266
Not enough data
10.0
268
Not enough data
10.0
280
Not enough data
System Management
10.0
243
Not enough data
10.0
238
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
9.9
480
Not enough data
9.9
481
Not enough data
9.9
466
Not enough data
9.9
464
Not enough data
9.9
467
Not enough data
Reporting
10.0
467
Not enough data
9.9
466
Not enough data
9.9
467
Not enough data
10.0
460
Not enough data
Metrics
10.0
457
7.3
10
9.9
469
7.5
10
10.0
470
7.8
10
10.0
467
6.7
8
9.9
470
6.3
8
Variation Testing
10.0
430
Not enough data
10.0
429
Not enough data
10.0
432
Not enough data
10.0
437
Not enough data
10.0
428
Not enough data
10.0
431
Not enough data
Reporting
10.0
460
Not enough data
10.0
457
Not enough data
Personalization
10.0
446
Not enough data
10.0
429
Not enough data
10.0
426
Not enough data
Administration
10.0
427
Not enough data
10.0
429
Not enough data
10.0
430
Not enough data
10.0
430
Not enough data
Categories
Categories
Shared Categories
Glassbox and Sentry are categorized as Digital Experience Monitoring (DEM) and Session Replay
Unique Categories
Glassbox is categorized as Customer Journey Mapping, Feedback Analytics, E-Commerce Analytics, Product Analytics, Customer Journey Analytics, Heatmap Tools, Mobile App Analytics, Mobile App Optimization, Enterprise Feedback Management, Digital Analytics, Digital Accessibility Platforms, and Digital Accessibility Tools
Sentry is categorized as Bug Tracking, Application Performance Monitoring (APM), Website Monitoring, Log Monitoring, Mobile Crash Reporting, IoT Development Tools, IT Alerting, and Gaming Tools
Reviews
Reviewers' Company Size
Glassbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sentry
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
37.1%
Insurance
11.5%
Retail
11.1%
Telecommunications
6.3%
Banking
3.6%
Other
30.5%
Computer Software
30.3%
Information Technology and Services
18.9%
Internet
9.0%
Financial Services
4.1%
Logistics and Supply Chain
3.3%
Other
34.4%
Discussions
When do we get to utilize Customer Journey Maps?
2 Comments
Official Response from Glassbox
Hi Farukh, thanks for asking. Augmented Journey Maps (AJM) is indeed one of our most valuable - and highly anticipated - features.
With your impending...Read more
Can you configure struggle scores based on a journey type
2 Comments
DG
Hello there, Tanya, this is supported of course - please reach out to your Customer Success Manager - or reach out to me directly if you like and I will...Read more
What is the best way to insights which are only relevant to me
1 Comment
DG
Hey Joe - we do! in our latest release you can see Business insights, Engagement insights, Experience Insight, and Technical insights - so you can choose the...Read more
What is your primary use case for Sentry in application monitoring, and how has it impacted your development process?
1 Comment
JD
You can intergrate senty with your application to get the errors on your email or simply getting notified when your system fails or give you any kind of...Read more
Sentry has no more discussions with answers
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