# Agentforce Marketing (formerly Salesforce Marketing Cloud) vs Glassbox Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Glassbox excels in user-friendliness, with many users highlighting its intuitive navigation and ease of learning. This contrasts with Agentforce Marketing, where some users have noted challenges in configuration and setup, despite its powerful automation capabilities.
- **Users say** that Glassbox's AI struggle detection feature is a standout, providing actionable insights into user friction points. In comparison, while Agentforce Marketing offers robust analytics tools, some users feel it lacks the same level of clarity in identifying user journey obstacles.
- **Reviewers mention** that Agentforce Marketing shines in its ability to centralize and automate customer engagement across multiple channels, making it a strong choice for those needing comprehensive marketing solutions. However, this complexity can lead to a steeper learning curve compared to Glassbox's straightforward approach.
- **According to verified reviews** , Glassbox receives high praise for its quality of support, with users appreciating the responsiveness and helpfulness of the support team. In contrast, Agentforce Marketing's support has received mixed feedback, with some users wishing for more proactive assistance.
- **Users highlight** that Agentforce Marketing's integration with Salesforce is a significant advantage for those already using Salesforce products, enhancing its overall functionality. However, Glassbox's seamless integration capabilities are also noted, particularly for enterprise users looking for a cohesive experience.
- **G2 reviewers indicate** that while Agentforce Marketing has a strong presence in the mid-market segment, Glassbox is favored by enterprise users, reflecting its tailored features for larger organizations. This distinction may influence buyers based on their company size and specific needs.



| | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.9 out of 5 | 
| **Total Reviews** | 4,629 | 809 | 
| **Largest Market Segment** | Mid-Market (47.8% of reviews) | Enterprise (77.8% of reviews) | 
| **Entry Level Price** | Starting at $1,250.00 Per Month | No pricing available | 

---
## Top Pros & Cons

### Agentforce Marketing (formerly Salesforce Marketing Cloud)

Pros:
- Ease of Use (341 reviews)
- Automation (197 reviews)

Cons:
- Learning Curve (218 reviews)
- Steep Learning Curve (154 reviews)

### Glassbox

Pros:
- Ease of Use (210 reviews)
- Session Replay (190 reviews)

Cons:
- Session Issues (70 reviews)
- Not Intuitive (65 reviews)

---
## Ratings Comparison
| Rating | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
  | **Meets Requirements** | 8.2 (3299 reviews) | 9.8 (739 reviews) | 
  | **Ease of Use** | 7.6 (3597 reviews) | 9.7 (741 reviews) | 
  | **Ease of Setup** | 7.3 (2072 reviews) | 9.8 (476 reviews) | 
  | **Ease of Admin** | 7.8 (1716 reviews) | 9.8 (343 reviews) | 
  | **Quality of Support** | 7.7 (3114 reviews) | 9.8 (738 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.0 (1683 reviews) | 9.9 (347 reviews) | 
  | **Product Direction (% positive)** | 7.5 (3185 reviews) | 9.8 (730 reviews) | 

---
## Pricing

### Agentforce Marketing (formerly Salesforce Marketing Cloud)

#### Entry-Level Pricing

Plan: Pro

Price: Starting at $1,250.00 Per Month

Description: Personalized marketing automation with email solutions

Key Features:
- Email Marketing
- Content Creation
- Integration with Salesforce Sales Cloud

[Browse all 3 editions](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/pricing)

#### Free Trial

No

### Glassbox

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Marketing (formerly Salesforce Marketing Cloud)** | 7.4/10 | 1331 |
| **Glassbox** | N/A | N/A |

#### Email Marketing

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Building and Personalizing Emails** | 7.9 (1186 reviews) | Not enough data | 
| **Sending Outbound Emails** | 8.4 (1177 reviews) | Not enough data | 
| **Manage Email Deliverability** | 8.1 (1153 reviews) | Not enough data | 
| **Automated Email Responses** | 8.2 (1077 reviews) | Not enough data | 

#### Online Marketing

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Landing Pages and Forms** | 7.4 (1068 reviews) | Not enough data | 
| **Dynamic Content** | 7.4 (897 reviews) | Not enough data | 
| **A/B Testing** | 7.5 (846 reviews) | Not enough data | 
| **Mobile Optimized** | 7.2 (918 reviews) | Not enough data | 
| **Search Tracking and Optimization** | 7.3 (855 reviews) | Not enough data | 

#### Lead Management

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Marketing Lead Database** | 8.0 (1036 reviews) | Not enough data | 
| **Data Quality Management** | 7.6 (996 reviews) | Not enough data | 
| **Segmentation** | 8.0 (1056 reviews) | Not enough data | 
| **Lead Scoring and Grading** | 7.9 (1025 reviews) | Not enough data | 
| **Lead Nurturing** | 8.1 (1028 reviews) | Not enough data | 
| **Online Behavior Tracking** | 7.8 (967 reviews) | Not enough data | 
| **Automated Alerts and Tasks** | 7.9 (924 reviews) | Not enough data | 
| **CRM Lead Integration** | 8.3 (1042 reviews) | Not enough data | 

#### Campaign Management

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Program Management** | 7.6 (881 reviews) | Not enough data | 
| **Event / Webinar Marketing** | 7.6 (771 reviews) | Not enough data | 
| **Calendaring** | 7.1 (670 reviews) | Not enough data | 
| **Budgeting** | 6.7 (201 reviews) | Not enough data | 

#### Social

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Social Listening** | 6.3 (377 reviews) | Not enough data | 
| **Social Sharing** | 6.6 (567 reviews) | Not enough data | 
| **Social Campaigns** | 6.9 (217 reviews) | Not enough data | 
| **Social Media Engagement** | 7.0 (204 reviews) | Not enough data | 
| **Social Media Advertising** | 6.9 (178 reviews) | Not enough data | 

#### Reporting & Analytics

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Basic Reporting** | 7.4 (1076 reviews) | Not enough data | 
| **Web Analytics** | 6.9 (892 reviews) | Not enough data | 
| **ROI Analytics** | 6.6 (772 reviews) | Not enough data | 
| **Revenue Analytics** | 6.5 (718 reviews) | Not enough data | 
| **SEO / Keyword Analytics** | 6.5 (703 reviews) | Not enough data | 

#### Platform

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Customization ** | 7.0 (646 reviews) | Not enough data | 
| **Workflow Capability** | 7.9 (217 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.0 (681 reviews) | Not enough data | 
| **Internationalization** | 7.4 (170 reviews) | Not enough data | 
| **Sandbox / Test Environments** | 7.4 (131 reviews) | Not enough data | 
| **Performance and Reliability** | 8.0 (673 reviews) | Not enough data | 
| **Output Document Generation** | 7.8 (141 reviews) | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (14 reviews) | Not enough data | 
| **Multi-step Planning** | 6.8 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 7.2 (12 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (10 reviews) | Not enough data | 
| **Proactive Assistance** | 5.8 (8 reviews) | Not enough data | 
| **Decision Making** | 7.4 (9 reviews) | Not enough data | 

#### Integration

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Data Import & Export Tools** | 8.0 (670 reviews) | Not enough data | 
| **Integration APIs** | 7.7 (544 reviews) | Not enough data | 
| **Breadth of Partner Applications** | 7.4 (500 reviews) | Not enough data | 

### Digital Analytics

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Marketing (formerly Salesforce Marketing Cloud)** | N/A | N/A |
| **Glassbox** | 9.9/10 | 667 |

#### Metrics

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Sessions - Digital Analytics** | Not enough data | 9.9 (573 reviews) | 
| **Engagement** | Not enough data | 9.9 (567 reviews) | 
| **Entry and Exit Pages** | Not enough data | 9.9 (560 reviews) | 
| **Standard Event Tracking** | Not enough data | 9.9 (564 reviews) | 
| **Custom Event Tracking** | Not enough data | 9.9 (559 reviews) | 
| **Retention** | Not enough data | 9.9 (546 reviews) | 
| **Return** | Not enough data | 9.9 (541 reviews) | 
| **Conversions** | Not enough data | 9.9 (546 reviews) | 
| **Funnels** | Not enough data | 9.9 (542 reviews) | 

#### Reporting

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Real-Time Reporting** | Not enough data | 9.9 (554 reviews) | 
| **Trending** | Not enough data | 9.9 (541 reviews) | 
| **Retroactive Reporting** | Not enough data | 9.8 (532 reviews) | 
| **Segmentation** | Not enough data | 9.9 (533 reviews) | 
| **Mobile Reporting** | Not enough data | 9.9 (528 reviews) | 
| **Unification Across Devices** | Not enough data | 9.9 (520 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 9.9 (532 reviews) | 

#### Other

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **User Data** | Not enough data | 9.9 (522 reviews) | 
| **Site Search Reporting** | Not enough data | 9.9 (505 reviews) | 
| **Load Time Monitoring** | Not enough data | 9.9 (503 reviews) | 
| **Campaign Tracking** | Not enough data | 9.9 (497 reviews) | 
| **E-Commerce** | Not enough data | 9.9 (491 reviews) | 
| **Promotional Messages** | Not enough data | 9.8 (486 reviews) | 
| **Administration Alerts** | Not enough data | 9.9 (488 reviews) | 

#### Agentic AI - Digital Analytics

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | 10.0 (5 reviews) | 

#### Administration

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **API / Integrations** | Not enough data | 9.9 (516 reviews) | 
| **QA Testing** | Not enough data | 9.9 (492 reviews) | 
| **Performance and Reliability** | Not enough data | 9.9 (530 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.8 (518 reviews) | 

### Mobile App Analytics

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Marketing (formerly Salesforce Marketing Cloud)** | N/A | N/A |
| **Glassbox** | 10.0/10 | 549 |

#### User Identification

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Demographics** | Not enough data | 9.9 (478 reviews) | 
| **User Segmentation** | Not enough data | 10.0 (481 reviews) | 
| **Geolocation** | Not enough data | 10.0 (485 reviews) | 

#### Tracking & Reporting

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Custom Event Tracking** | Not enough data | 10.0 (472 reviews) | 
| **Real-Time Insights** | Not enough data | 10.0 (471 reviews) | 
| **Attribution** | Not enough data | 10.0 (468 reviews) | 
| **Dashboard** | Not enough data | 9.9 (465 reviews) | 
| **User Path Tracking** | Not enough data | 10.0 (474 reviews) | 
| **User Activity History** | Not enough data | 10.0 (468 reviews) | 

#### Metrics

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Engagement** | Not enough data | 10.0 (457 reviews) | 
| **Exit Tracking** | Not enough data | 9.9 (469 reviews) | 
| **Retention** | Not enough data | 10.0 (470 reviews) | 
| **Return** | Not enough data | 10.0 (467 reviews) | 
| **Conversions** | Not enough data | 9.9 (470 reviews) | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Marketing (formerly Salesforce Marketing Cloud)** | N/A | N/A |
| **Glassbox** | N/A | N/A |

#### Messenger

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Sequencing** | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | 

#### Channels

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Social Media** | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | 

#### Customers

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Targeting** | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Marketing (formerly Salesforce Marketing Cloud)** | N/A | N/A |
| **Glassbox** | N/A | N/A |

#### Lead Generation

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### Session Replay

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Marketing (formerly Salesforce Marketing Cloud)** | N/A | N/A |
| **Glassbox** | 9.7/10 | 599 |

#### User Behavior

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Click Tracking** | Not enough data | 9.8 (518 reviews) ✓ Verified | 
| **Mouse Movement ** | Not enough data | 9.8 (514 reviews) ✓ Verified | 
| **Frustration Tracking** | Not enough data | 9.8 (515 reviews) ✓ Verified | 

#### A/B Testing 

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Error and Bug Tracking** | Not enough data | 9.8 (501 reviews) ✓ Verified | 
| **Split URL Testing** | Not enough data | 9.8 (506 reviews) | 
| **Data Analysis** | Not enough data | 9.8 (528 reviews) ✓ Verified | 
| **Notes** | Not enough data | 9.9 (494 reviews) ✓ Verified | 

#### Visitor Information

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **User Identification** | Not enough data | 9.8 (540 reviews) ✓ Verified | 
| **Search Box** | Not enough data | 9.8 (561 reviews) ✓ Verified | 

#### Agentic AI - Session Replay

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 8.5 (11 reviews) | 

### Push Notification

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Marketing (formerly Salesforce Marketing Cloud)** | 9.2/10 | 32 |
| **Glassbox** | N/A | N/A |

#### Campaigns

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Customize** | 9.3 (29 reviews) | Not enough data | 
| **Scheduling** | 9.2 (28 reviews) | Not enough data | 
| **Retarget** | 9.1 (29 reviews) | Not enough data | 
| **Segmentation** | 9.2 (28 reviews) | Not enough data | 
| **Triggered Notifications** | 9.2 (30 reviews) | Not enough data | 

#### Analytics

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Campaign Performance** | 9.2 (28 reviews) | Not enough data | 
| **Audience Insights** | 9.3 (27 reviews) | Not enough data | 

#### Optimization

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **A/B Testing** | 9.0 (27 reviews) | Not enough data | 
| **Personalization** | 9.5 (28 reviews) | Not enough data | 
| **Rich Notifications** | 9.4 (27 reviews) | Not enough data | 
| **Integrations** | 8.9 (29 reviews) | Not enough data | 

#### Agentic AI - Push Notification

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 9.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 9.0 (5 reviews) | Not enough data | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Marketing (formerly Salesforce Marketing Cloud)** | N/A | N/A |
| **Glassbox** | 9.8/10 | 483 |

#### Product Analytics

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Account-Level Analytics** | Not enough data | 10.0 (449 reviews) | 
| **User-Level Analytics** | Not enough data | 9.9 (449 reviews) | 
| **Segmentation** | Not enough data | 9.9 (450 reviews) | 
| **Funnels** | Not enough data | 10.0 (452 reviews) | 
| **Alerts** | Not enough data | 9.9 (457 reviews) | 
| **Multi-Product Analytics** | Not enough data | 10.0 (451 reviews) | 
| **User Scoring** | Not enough data | 9.9 (468 reviews) | 
| **Integrations** | Not enough data | 10.0 (445 reviews) | 

#### Agentic AI - Product Analytics

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.5 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 9.8 (7 reviews) | 
| **Adaptive Learning** | Not enough data | 9.2 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 10.0 (6 reviews) | 

#### Behavioral Analytics - Product Analytics

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | 
| **User level Analytics** | Not enough data | Not enough data | 
| **Account level Analytics** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **User scoring** | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | 

### E-Commerce Analytics

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Marketing (formerly Salesforce Marketing Cloud)** | N/A | N/A |
| **Glassbox** | 10.0/10 | 322 |

#### Analytics

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Reports** | Not enough data | 10.0 (294 reviews) | 
| **Dashboard** | Not enough data | 10.0 (297 reviews) | 
| **Web Analytics** | Not enough data | 10.0 (293 reviews) | 
| **Campaign Tracking** | Not enough data | 10.0 (297 reviews) | 
| **Customer Demographics** | Not enough data | 10.0 (295 reviews) | 
| **Predictive Analytics** | Not enough data | 10.0 (311 reviews) | 

#### Administration

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Data Storage** | Not enough data | 10.0 (307 reviews) | 
| **A/B Testing** | Not enough data | 10.0 (290 reviews) | 
| **Integrations** | Not enough data | 10.0 (290 reviews) | 

#### Generative AI

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **AI Text Generation** | Not enough data | 10.0 (58 reviews) | 

#### Agentic AI - E-Commerce Analytics

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Personalization Engines

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Marketing (formerly Salesforce Marketing Cloud)** | 8.8/10 | 49 |
| **Glassbox** | N/A | N/A |

#### Segmentation

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **A/B Testing** | 9.0 (39 reviews) | Not enough data | 
| **Customer Profiles** | 8.5 (41 reviews) | Not enough data | 

#### Targeting

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Behavioral Targeting** | 9.2 (41 reviews) | Not enough data | 
| **Contextual Targeting** | 9.0 (40 reviews) | Not enough data | 

#### Triggered Content

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Geofencing** | 8.5 (26 reviews) | Not enough data | 
| **Triggered Emails** | 8.2 (21 reviews) | Not enough data | 
| **Triggered Messages** | 8.9 (32 reviews) | Not enough data | 

#### Personalized Content

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Recommendation Engine** | 8.7 (31 reviews) | Not enough data | 
| **Personalized Discounts** | 8.9 (24 reviews) | Not enough data | 
| **Website Personalization** | 8.9 (39 reviews) | Not enough data | 

#### Agentic AI - Personalization Engines

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Marketing (formerly Salesforce Marketing Cloud)** | 8.9/10 | 38 |
| **Glassbox** | N/A | N/A |

#### Text Messaging

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Bulk SMS** | 9.1 (31 reviews) | Not enough data | 
| **Two-Way Text Messaging** | 8.8 (30 reviews) | Not enough data | 
| **Text Scheduler** | 8.8 (27 reviews) | Not enough data | 
| **Automatic Replies** | 8.6 (28 reviews) | Not enough data | 
| **Automatic URL Shortening** | 8.9 (28 reviews) | Not enough data | 
| **MMS Marketing** | 8.6 (29 reviews) | Not enough data | 
| **Personalization** | 9.1 (30 reviews) | Not enough data | 
| **Transactional SMS** | 8.9 (30 reviews) | Not enough data | 

#### SMS Platform

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Reporting** | 9.0 (27 reviews) | Not enough data | 
| **Automation** | 9.3 (31 reviews) | Not enough data | 
| **White Label** | 8.4 (29 reviews) | Not enough data | 
| **Text-to-Landline** | 7.8 (29 reviews) | Not enough data | 
| **Short Codes** | 8.4 (26 reviews) | Not enough data | 
| **API Integration** | 8.7 (30 reviews) | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Digital Experience Monitoring (DEM)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Marketing (formerly Salesforce Marketing Cloud)** | N/A | N/A |
| **Glassbox** | 10.0/10 | 449 |

#### Experience

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Real-Time Monitoring** | Not enough data | 10.0 (435 reviews) | 
| **Session Replay** | Not enough data | 9.9 (437 reviews) | 
| **Behavioral Analysis** | Not enough data | 9.9 (438 reviews) | 

#### Agentic AI - Digital Experience Monitoring (DEM)

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Content Management** | Not enough data | 9.9 (407 reviews) | 
| **Alerts** | Not enough data | 9.9 (431 reviews) | 
| **Budget Analysis** | Not enough data | 9.9 (430 reviews) | 

#### Performance

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Uptime Monitoring** | Not enough data | 10.0 (430 reviews) | 
| **Performance Monitoring** | Not enough data | 10.0 (432 reviews) | 
| **Issue Tracking** | Not enough data | 10.0 (429 reviews) | 
| **Resource Monitoring** | Not enough data | 10.0 (430 reviews) | 

### Customer Journey Mapping

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Marketing (formerly Salesforce Marketing Cloud)** | 8.4/10 | 118 |
| **Glassbox** | 9.8/10 | 345 |

#### Platform Basics

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Templates** | 8.3 (106 reviews) | 9.9 (340 reviews) | 
| **Exporting** | 8.3 (106 reviews) | 9.9 (340 reviews) | 
| **Multi-user Access and Collaboration** | 8.4 (103 reviews) | 9.9 (333 reviews) | 
| **Multiple Personas** | 8.4 (86 reviews) | 9.9 (335 reviews) | 
| **Data Analytics ** | 8.5 (88 reviews) | 10.0 (163 reviews) | 

#### Agentic AI - Customer Journey Mapping

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (14 reviews) | 9.0 (7 reviews) | 

### Attribution

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Marketing (formerly Salesforce Marketing Cloud)** | 8.5/10 | 50 |
| **Glassbox** | N/A | N/A |

#### Attribution Modeling

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Single-Touch Attribution** | 8.4 (31 reviews) | Not enough data | 
| **Multi-Touch Attribution** | 8.9 (29 reviews) | Not enough data | 
| **Algorithmic Attribution** | 8.7 (23 reviews) | Not enough data | 
| **Cross-Device Attribution** | 8.3 (26 reviews) | Not enough data | 
| **Offline Attribution** | 8.7 (27 reviews) | Not enough data | 
| **Custom Attribution** | 8.4 (30 reviews) | Not enough data | 

#### Agentic AI - Attribution

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Marketing

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **B2B Attribution** | 8.5 (39 reviews) | Not enough data | 
| **B2C Attribution** | 8.3 (27 reviews) | Not enough data | 
| **Marketing Channels** | 8.6 (34 reviews) | Not enough data | 
| **Integrations** | 8.2 (37 reviews) | Not enough data | 

#### Reporting

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Dashboards** | 7.8 (41 reviews) | Not enough data | 
| **Data Visualizations** | 7.6 (39 reviews) | Not enough data | 
| **Custom Reporting** | 7.6 (42 reviews) | Not enough data | 

### Customer Journey Analytics

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Marketing (formerly Salesforce Marketing Cloud)** | 8.0/10 | 55 |
| **Glassbox** | 9.8/10 | 514 |

#### Platform Basics

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Dynamic Segmentation** | 7.9 (42 reviews) | 9.9 (471 reviews) ✓ Verified | 
| **Journey Optimization** | 8.0 (44 reviews) | 9.8 (475 reviews) ✓ Verified | 

#### Platform Data

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Journey Reporting** | 7.7 (49 reviews) | 9.9 (472 reviews) ✓ Verified | 
| **Trends Reporting** | 7.4 (45 reviews) | 9.9 (470 reviews) ✓ Verified | 
| **Dashboards** | 7.8 (49 reviews) | 9.9 (477 reviews) ✓ Verified | 
| **Advanced Data Filtering** | 7.9 (44 reviews) | 9.9 (473 reviews) ✓ Verified | 

#### Platform Additional Functionality

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Journey Mapping** | 8.7 (47 reviews) | 9.8 (473 reviews) ✓ Verified | 
| **Integrations** | 8.0 (43 reviews) | 9.9 (466 reviews) ✓ Verified | 
| **Automated Alerts** | 8.5 (43 reviews) | 9.9 (477 reviews) ✓ Verified | 

#### Agentic AI - Customer Journey Analytics

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 10.0 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 9.3 (7 reviews) | 
| **Adaptive Learning** | Not enough data | 9.5 (7 reviews) | 
| **Proactive Assistance** | Not enough data | 10.0 (6 reviews) | 

### Landing Page Builders

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Marketing (formerly Salesforce Marketing Cloud)** | 7.8/10 | 53 |
| **Glassbox** | N/A | N/A |

#### Page Customization

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Drag and Drop** | 7.6 (47 reviews) | Not enough data | 
| **Templates** | 7.8 (48 reviews) | Not enough data | 
| **Advanced Customization** | 7.8 (47 reviews) | Not enough data | 
| **Content Library** | 8.0 (43 reviews) | Not enough data | 

#### Page Optimization

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **A/B Testing** | 8.0 (42 reviews) | Not enough data | 
| **Mobile Responsive** | 7.5 (39 reviews) | Not enough data | 
| **Web Analytics** | 7.9 (45 reviews) | Not enough data | 
| **SEO** | 7.4 (36 reviews) | Not enough data | 

#### Integrations

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **E-Commerce Integration** | 7.9 (35 reviews) | Not enough data | 
| **Email Marketing Integration** | 7.9 (46 reviews) | Not enough data | 
| **Domain Integration** | 8.0 (40 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **AI Text Generation** | 7.9 (11 reviews) | Not enough data | 

#### Agentic AI - Landing Page Builders

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Lead Capture

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Marketing (formerly Salesforce Marketing Cloud)** | 7.8/10 | 54 |
| **Glassbox** | N/A | N/A |

#### Lead Monitoring

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Features** | 8.2 (47 reviews) | Not enough data | 
| **Performance** | 8.0 (46 reviews) | Not enough data | 
| **Identification** | 7.8 (45 reviews) | Not enough data | 

#### Agentic AI - Lead Capture

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Cross-system Integration** | 8.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Data Capture

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Mobile** | 7.5 (44 reviews) | Not enough data | 
| **Websites** | 7.9 (48 reviews) | Not enough data | 
| **Social Media** | 7.1 (43 reviews) | Not enough data | 
| **Data** | 7.5 (46 reviews) | Not enough data | 

#### Analytics

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Export/Import** | 7.7 (45 reviews) | Not enough data | 
| **Reporting** | 7.6 (49 reviews) | Not enough data | 

#### Customization

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Forms** | 7.7 (48 reviews) | Not enough data | 
| **Personalization** | 8.1 (48 reviews) | Not enough data | 
| **Templates** | 7.7 (45 reviews) | Not enough data | 
| **Integration** | 8.2 (46 reviews) | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Marketing (formerly Salesforce Marketing Cloud)** | N/A | N/A |
| **Glassbox** | 9.8/10 | 218 |

#### Feedback Management

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Tagging** | Not enough data | 9.9 (211 reviews) | 
| **Segmentation** | Not enough data | 9.9 (211 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 9.9 (211 reviews) | 

#### Feedback Analysis

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Thematic Analysis** | Not enough data | 9.9 (212 reviews) | 
| **Sentiment Analysis** | Not enough data | 9.7 (209 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 9.9 (211 reviews) | 

#### Feedback Sources

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Online Reviews** | Not enough data | 9.9 (210 reviews) | 
| **Surveys** | Not enough data | 9.9 (212 reviews) | 
| **Social Media** | Not enough data | 9.4 (210 reviews) | 
| **Customer Service Channels** | Not enough data | 9.9 (209 reviews) | 

#### Generative AI

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.8 (67 reviews) | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Digital Accessibility Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Marketing (formerly Salesforce Marketing Cloud)** | N/A | N/A |
| **Glassbox** | N/A | N/A |

#### Monitoring

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Dynamic Crawling** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 

#### Reporting

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Prioritization** | Not enough data | Not enough data | 
| **Site Comparison** | Not enough data | Not enough data | 

#### Automation

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Automated Testing** | Not enough data | Not enough data | 
| **Automated Scan** | Not enough data | Not enough data | 

#### Functionality

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Automated Regression Testing** | Not enough data | Not enough data | 
| **Customizable Testing Tools** | Not enough data | Not enough data | 
| **Multi-User Testing** | Not enough data | Not enough data | 
| **Filtering ** | Not enough data | Not enough data | 
| **Overlay Engine** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Agentic AI - Digital Accessibility Platforms

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Digital Accessibility Tools

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Marketing (formerly Salesforce Marketing Cloud)** | N/A | N/A |
| **Glassbox** | N/A | N/A |

#### Support

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Recommendations** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 

#### Reporting

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Page Reports** | Not enough data | Not enough data | 
| **Broken Link Checker** | Not enough data | Not enough data | 

#### Functionality

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Individual Page Auditing** | Not enough data | Not enough data | 
| **Quality Assurance Dashboard** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Agentic AI - Digital Accessibility Tools

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Loyalty Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Marketing (formerly Salesforce Marketing Cloud)** | 9.3/10 | 15 |
| **Glassbox** | N/A | N/A |

#### Loyalty Experience

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Loyalty Engine** | 9.2 (13 reviews) | Not enough data | 
| **Rewards** | 9.4 (12 reviews) | Not enough data | 
| **Membership** | 9.2 (12 reviews) | Not enough data | 
| **Personalization** | 9.7 (13 reviews) | Not enough data | 
| **Gamification** | 8.5 (12 reviews) | Not enough data | 
| **Loyalty Cards** | 9.2 (12 reviews) | Not enough data | 

#### Loyalty Platform

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Communication Tools** | 9.2 (14 reviews) | Not enough data | 
| **Customer Relationship Management (CRM)** | 9.6 (14 reviews) | Not enough data | 
| **Loyalty Analytics** | 9.5 (13 reviews) | Not enough data | 
| **Localization** | 8.8 (13 reviews) | Not enough data | 
| **Integrations** | 9.2 (12 reviews) | Not enough data | 

#### Agentic AI - Loyalty Management

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Autonomous Task Execution** | 8.9 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 9.4 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 10.0 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 9.2 (6 reviews) | Not enough data | 

### A/B Testing

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Marketing (formerly Salesforce Marketing Cloud)** | 8.4/10 | 15 |
| **Glassbox** | N/A | N/A |

#### Computing

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **WYSIWYG** | 8.9 (6 reviews) | Not enough data | 
| **AI/Machine Learning** | 8.6 (6 reviews) | Not enough data | 
| **Little to No Coding** | 8.0 (10 reviews) | Not enough data | 

#### Experimental Design

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Multivariate testing capacities** | 8.3 (5 reviews) | Not enough data | 
| **Concurrent Testing** | 8.7 (5 reviews) | Not enough data | 
| **Mobile Testing** | 7.7 (5 reviews) | Not enough data | 
| **AI Assisted Testing** | Not enough data | Not enough data | 
| **AI Generated Variations** | Not enough data | Not enough data | 

#### Analytics

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Reporting and Analytics** | 8.1 (6 reviews) | Not enough data | 
| **Heatmaps** | 8.7 (5 reviews) | Not enough data | 

#### Agentic AI - A/B Testing

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Marketing (formerly Salesforce Marketing Cloud)** | N/A | N/A |
| **Glassbox** | 10.0/10 | 304 |

#### Generative AI

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **AI Text Generation** | Not enough data | 10.0 (62 reviews) | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Survey Management

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Brand Design Consistency** | Not enough data | 10.0 (290 reviews) | 
| **Survey Deployment** | Not enough data | 10.0 (270 reviews) | 
| **Feedback Collection** | Not enough data | 10.0 (269 reviews) | 
| **Device Responsiveness** | Not enough data | 9.6 (264 reviews) | 

#### Process Management

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Feedback Aggregation** | Not enough data | 10.0 (264 reviews) | 
| **Trigger Alerts** | Not enough data | 10.0 (266 reviews) | 
| **Real-Time Analysis** | Not enough data | 10.0 (268 reviews) | 
| **Real-Time Action** | Not enough data | 10.0 (280 reviews) | 

#### System Management

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Security** | Not enough data | 10.0 (243 reviews) | 
| **System Monitoring** | Not enough data | 10.0 (238 reviews) | 

### Heatmap Tools

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Marketing (formerly Salesforce Marketing Cloud)** | N/A | N/A |
| **Glassbox** | 9.9/10 | 499 |

#### Agentic AI - Heatmap Tools

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Analysis

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Conversion Opportunities** | Not enough data | 9.9 (480 reviews) | 
| **Side-By-Side Analysis** | Not enough data | 9.9 (481 reviews) | 
| **Mobile Device Analysis** | Not enough data | 9.9 (466 reviews) | 
| **Data Quantification** | Not enough data | 9.9 (464 reviews) | 
| **Webpage Element Analysis** | Not enough data | 9.9 (467 reviews) | 

#### Reporting

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Heat Maps** | Not enough data | 10.0 (467 reviews) | 
| **Session Replays** | Not enough data | 9.9 (466 reviews) | 
| **Monitoring** | Not enough data | 9.9 (467 reviews) | 
| **Data Segmentation** | Not enough data | 10.0 (460 reviews) | 

### Personalization

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Marketing (formerly Salesforce Marketing Cloud)** | N/A | N/A |
| **Glassbox** | N/A | N/A |

#### Agentic AI - Personalization

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Marketing Agents

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Marketing (formerly Salesforce Marketing Cloud)** | 9.3/10 | 65 |
| **Glassbox** | N/A | N/A |

#### Performance Optimization & Learning - AI Marketing Agents

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Send-Time Optimization** | Not enough data | Not enough data | 
| **Autonomous A/B Testing** | Not enough data | Not enough data | 

#### Autonomous Campaign Orchestration - AI Marketing Agents 

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **End-to-End Campaign Execution** | 9.2 (12 reviews) | Not enough data | 
| **Goal-Based Campaign Planning** | Not enough data | Not enough data | 
| **Cross-Channel Orchestration** | 9.8 (20 reviews) | Not enough data | 
| **Conversational Campaign Setup** | Not enough data | Not enough data | 
| **Real-Time Campaign Adaptation** | Not enough data | Not enough data | 

#### AI Content Generation - AI Marketing Agents 

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Dynamic Content Optimization** | Not enough data | Not enough data | 
| **AI Copy Generation** | 9.2 (6 reviews) | Not enough data | 
| **Personalized Content Creation** | 9.5 (11 reviews) | Not enough data | 

#### Audience Intelligence & Segmentation - AI Marketing Agents 

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Lookalike Audience Modeling** | Not enough data | Not enough data | 
| **Behavioral Triggering** | Not enough data | Not enough data | 
| **Predictive Audience Segmentation** | 10.0 (5 reviews) | Not enough data | 

#### Integrations & Data Connectivity - AI Marketing Agents 

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Event & Data Ingestion** | 8.3 (9 reviews) | Not enough data | 
| **CRM & CDP Integration** | 9.1 (23 reviews) | Not enough data | 

### Account-Based Execution

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Marketing (formerly Salesforce Marketing Cloud)** | N/A | N/A |
| **Glassbox** | N/A | N/A |

#### Marketing Distribution

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Segmentation ** | Not enough data | Not enough data | 
| **Personalized Messaging ** | Not enough data | Not enough data | 
| **Website Personalization ** | Not enough data | Not enough data | 
| **Email Campaigns ** | Not enough data | Not enough data | 
| **Digital Advertising** | Not enough data | Not enough data | 
| **Direct Mail** | Not enough data | Not enough data | 

#### Campaign Planning

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Strategy Mapping ** | Not enough data | Not enough data | 
| **Prioritized Accounts ** | Not enough data | Not enough data | 
| **Trending Accounts ** | Not enough data | Not enough data | 
| **Sales Activation** | Not enough data | Not enough data | 

#### Integrations

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Ad Network Integrations ** | Not enough data | Not enough data | 
| **Buyer Intent Data Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 

### Mobile Marketing

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Marketing (formerly Salesforce Marketing Cloud)** | 8.7/10 | 52 |
| **Glassbox** | N/A | N/A |

#### Analysis

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Application Attribution** | 8.7 (46 reviews) | Not enough data | 
| **Campaign Analysis** | 9.1 (46 reviews) | Not enough data | 
| **Uninstall Tracking** | 8.3 (39 reviews) | Not enough data | 
| **Custom Dashboards** | 8.9 (38 reviews) | Not enough data | 

#### Campaigns

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Proximity Marketing** | 8.7 (44 reviews) | Not enough data | 
| **Push Notifications** | 9.0 (43 reviews) | Not enough data | 
| **Bulk SMS** | 8.8 (44 reviews) | Not enough data | 
| **Two-Way Text Messaging** | 8.8 (42 reviews) | Not enough data | 
| **Email Campaigns** | 9.4 (37 reviews) | Not enough data | 
| **Audience Segmentation** | 9.1 (37 reviews) | Not enough data | 

#### Engagement

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Coupons and Promotions** | 8.4 (42 reviews) | Not enough data | 

#### Platform

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Optimization** | 8.9 (42 reviews) | Not enough data | 
| **Integrations - Mobile Marketing** | 8.8 (43 reviews) | Not enough data | 
| **Internationalization** | 8.6 (43 reviews) | Not enough data | 

#### Agentic AI - Mobile Marketing

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 8.1 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 7.8 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (6 reviews) | Not enough data | 
| **Decision Making** | 8.3 (6 reviews) | Not enough data | 

### Marketing Analytics

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Marketing (formerly Salesforce Marketing Cloud)** | 8.2/10 | 140 |
| **Glassbox** | N/A | N/A |

#### Marketing Operations

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **ROI Tracking** | 8.0 (92 reviews) | Not enough data | 
| **Data Collection** | 8.5 (111 reviews) | Not enough data | 
| **Customer Insights** | 8.1 (103 reviews) | Not enough data | 
| **Multi-User Access** | 8.7 (106 reviews) | Not enough data | 
| **Spend Management** | 7.5 (76 reviews) | Not enough data | 
| **White Label** | 7.9 (69 reviews) | Not enough data | 

#### Campaign Activity

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Campaign Insights** | 8.6 (100 reviews) | Not enough data | 
| **Reports and Dashboards** | 8.5 (121 reviews) | Not enough data | 
| **Campaign Stickiness** | 8.3 (89 reviews) | Not enough data | 
| **Multichannel Tracking** | 8.5 (103 reviews) | Not enough data | 
| **Brand Optimization** | 8.1 (92 reviews) | Not enough data | 
| **Predictive Analytics** | 7.9 (74 reviews) | Not enough data | 

#### Agentic AI - Marketing Analytics

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (7 reviews) | Not enough data | 
| **Proactive Assistance** | 8.0 (5 reviews) | Not enough data | 

### Mobile Analytics

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Marketing (formerly Salesforce Marketing Cloud)** | N/A | N/A |
| **Glassbox** | 10.0/10 | 496 |

#### Metrics

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Engagement** | Not enough data | 10.0 (457 reviews) | 
| **Exit Tracking** | Not enough data | 9.9 (469 reviews) | 
| **Retention** | Not enough data | 10.0 (470 reviews) | 
| **Return** | Not enough data | 10.0 (467 reviews) | 
| **Conversions** | Not enough data | 9.9 (470 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Marketing (formerly Salesforce Marketing Cloud)** | N/A | N/A |
| **Glassbox** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Mobile App Optimization

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Marketing (formerly Salesforce Marketing Cloud)** | N/A | N/A |
| **Glassbox** | 10.0/10 | 495 |

#### Variation Testing

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **A/B Testing** | Not enough data | 10.0 (429 reviews) | 
| **WYSIWYG Editor** | Not enough data | 10.0 (428 reviews) | 
| **Conversion Goal** | Not enough data | 10.0 (431 reviews) | 
| **Percentage of Traffic** | Not enough data | 10.0 (436 reviews) | 
| **Confidence Level** | Not enough data | 10.0 (427 reviews) | 
| **Multivariant Testing** | Not enough data | 10.0 (430 reviews) | 

#### Reporting

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Segmentation** | Not enough data | 10.0 (459 reviews) | 
| **Reports and Dashboards** | Not enough data | 10.0 (456 reviews) | 

#### Personalization

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Standard Targeting** | Not enough data | 10.0 (445 reviews) | 
| **Custom Targeting** | Not enough data | 10.0 (428 reviews) | 
| **Data Segmentation** | Not enough data | 10.0 (425 reviews) | 

#### Administration

| Feature | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **API / Integrations** | Not enough data | 10.0 (426 reviews) | 
| **QA Testing** | Not enough data | 10.0 (428 reviews) | 
| **Performance and Reliability** | Not enough data | 10.0 (429 reviews) | 
| **User, Role, and Access Management** | Not enough data | 10.0 (429 reviews) | 

---
## Categories
**Shared Categories (2):** [Customer Journey Mapping Tools](https://www.g2.com/categories/customer-journey-mapping), [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics)

**Unique to Agentforce Marketing (formerly Salesforce Marketing Cloud) (14):** [AI Marketing Agents Software](https://www.g2.com/categories/ai-marketing-agents), [Mobile Marketing Software](https://www.g2.com/categories/mobile-marketing), [A/B Testing Tools](https://www.g2.com/categories/a-b-testing-tools), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Push Notification Software](https://www.g2.com/categories/push-notification), [Attribution Software](https://www.g2.com/categories/attribution), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Landing Page Builders](https://www.g2.com/categories/landing-page-builders), [Lead Capture Software](https://www.g2.com/categories/lead-capture), [Loyalty Management Software](https://www.g2.com/categories/loyalty-management), [Marketing Analytics Software](https://www.g2.com/categories/marketing-analytics), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Personalization Software](https://www.g2.com/categories/personalization), [Personalization Engines](https://www.g2.com/categories/personalization-engines)

**Unique to Glassbox (12):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Digital Experience Monitoring (DEM) Software](https://www.g2.com/categories/digital-experience-monitoring-dem), [E-Commerce Analytics Software](https://www.g2.com/categories/e-commerce-analytics), [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Session Replay Software](https://www.g2.com/categories/session-replay), [Heatmap Tools](https://www.g2.com/categories/heatmap-tools), [Mobile App Analytics Tools](https://www.g2.com/categories/mobile-app-analytics), [Mobile App Optimization Software](https://www.g2.com/categories/mobile-app-optimization), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Digital Analytics Software](https://www.g2.com/categories/digital-analytics), [Digital Accessibility Platforms ](https://www.g2.com/categories/Digital-accessibility-platforms), [Digital Accessibility Tools ](https://www.g2.com/categories/digital-accessibility-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Marketing (formerly Salesforce Marketing Cloud) | Glassbox | 
|---|---|---|
| **Small-Business** | 28.0% | 4.8% | 
| **Mid-Market** | 47.8% | 17.4% | 
| **Enterprise** | 24.2% | 77.8% | 

### By Industry

#### Agentforce Marketing (formerly Salesforce Marketing Cloud)

- **Computer Software:** 13.2%
- **Marketing and Advertising:** 12.4%
- **Information Technology and Services:** 10.2%
- **Financial Services:** 5.0%
- **Internet:** 3.4%
- **Non-Profit Organization Management:** 2.9%
- **Retail:** 2.8%
- **Hospital & Health Care:** 2.7%
- **Education Management:** 2.3%
- **Insurance:** 1.9%
- **Other:** 43.3%

#### Glassbox

- **Financial Services:** 37.2%
- **Insurance:** 11.5%
- **Retail:** 11.1%
- **Telecommunications:** 6.2%
- **Banking:** 3.6%
- **Leisure, Travel & Tourism:** 2.8%
- **Airlines/Aviation:** 2.4%
- **Health, Wellness and Fitness:** 2.2%
- **Information Technology and Services:** 1.9%
- **Hospitality:** 1.8%
- **Other:** 19.4%

---
## Alternatives

### Alternatives to Agentforce Marketing (formerly Salesforce Marketing Cloud)

- [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) — 4.6/5 stars (774 reviews)
- [Dotdigital](https://www.g2.com/products/dotdigital/reviews) — 4.4/5 stars (1225 reviews)
- [Braze](https://www.g2.com/products/braze/reviews) — 4.5/5 stars (1685 reviews)
- [SAP Engagement Cloud (formerly SAP Emarsys)](https://www.g2.com/products/sap-engagement-cloud-formerly-sap-emarsys/reviews) — 4.2/5 stars (637 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14858 reviews)
- [Klaviyo](https://www.g2.com/products/klaviyo/reviews) — 4.5/5 stars (1357 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14709 reviews)
- [Insider One](https://www.g2.com/products/insider-one/reviews) — 4.8/5 stars (1411 reviews)
- [GetResponse](https://www.g2.com/products/getresponse/reviews) — 4.3/5 stars (1137 reviews)
- [Sailthru by Marigold](https://www.g2.com/products/sailthru-by-marigold/reviews) — 4.2/5 stars (155 reviews)

### Alternatives to Glassbox

- [Contentsquare](https://www.g2.com/products/contentsquare/reviews) — 4.6/5 stars (639 reviews)
- [Heap by Contentsquare](https://www.g2.com/products/heap-by-contentsquare/reviews) — 4.4/5 stars (1097 reviews)
- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1051 reviews)
- [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (342 reviews)
- [Smartlook](https://www.g2.com/products/smartlook/reviews) — 4.6/5 stars (874 reviews)
- [Quantum Metric](https://www.g2.com/products/quantum-metric/reviews) — 4.6/5 stars (274 reviews)
- [LogRocket](https://www.g2.com/products/logrocket/reviews) — 4.6/5 stars (2388 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1805 reviews)
- [Mixpanel](https://www.g2.com/products/mixpanel/reviews) — 4.5/5 stars (1370 reviews)

---
## Top Discussions

### Agentforce Marketing (formerly Salesforce Marketing Cloud)

- Title: [I'm stuck on setting up automated email campaigns in Salesforce Marketing Cloud Engagement. Any tips?](https://www.g2.com/discussions/i-m-stuck-on-setting-up-automated-email-campaigns-in-salesforce-marketing-cloud-engagement-any-tips) — 3 comments
  > **Top comment:** "Hello,
The process of automating email campaigns is as follows: determine campaign goals and communication purpose.
Then create a DE (Data Extension) to..."
- Title: [Is Salesforce an ESP?](https://www.g2.com/discussions/is-salesforce-an-esp) — 3 comments
  > **Top comment:** "yes"
- Title: [What does Salesforce software do?](https://www.g2.com/discussions/salesforce-email-studio-what-does-salesforce-software-do) — 3 comments
  > **Top comment:** "This is tool for Email Marketing "
- Title: [How do we capture web leads to Pardot in Wordpress. All attempts have failed.](https://www.g2.com/discussions/12271-how-do-we-capture-web-leads-to-pardot-in-wordpress-all-attempts-have-failed) — 3 comments, 1 upvote
  > **Top comment:** "Create a Pardot form (Marketing > Forms > Forms > Add Form)

Once complete, on the top right select the dropdown arrow next to "View Report". Click "View..."
- Title: [How is Salesforce Marketing Cloud Account Engagement helping businesses tailor their marketing efforts to individual customer needs?](https://www.g2.com/discussions/how-is-salesforce-marketing-cloud-account-engagement-helping-businesses-tailor-their-marketing-efforts-to-individual-customer-needs) — 2 comments
  > **Top comment:** "What I like most is its ability to integrate multiple data sources smoothly, which facilitates the management of distributed clusters without affecting speed."

### Glassbox

- Title: [Can you configure struggle scores based on a journey type](https://www.g2.com/discussions/43453-can-you-configure-struggle-scores-based-on-a-journey-type) — 2 comments, 1 upvote
  > **Top comment:** "Hello there, Tanya, this is supported of course - please reach out to your Customer Success Manager  - or reach out to me directly if you like and I will..."
- Title: [When do we get to utilize Customer Journey Maps?](https://www.g2.com/discussions/32920-when-do-we-get-to-utilize-customer-journey-maps) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Farukh, thanks for asking. Augmented Journey Maps (AJM) is indeed one of our most valuable - and highly anticipated - features. 
With your impending..."
- Title: [What is the best way to insights which are only relevant to me](https://www.g2.com/discussions/41291-what-is-the-best-way-to-insights-which-are-only-relevant-to-me) — 1 comment, 1 upvote
  > **Top comment:** "Hey Joe - we do! in our latest release you can see Business insights, Engagement insights, Experience Insight, and Technical insights - so you can choose the..."
- Title: [User Sessions](https://www.g2.com/discussions/40386-user-sessions) — 1 comment, 1 upvote
  > **Top comment:** "That's a great question Peter the can be done with a customized report - please reach out to this email and I will be glad to help you..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-marketing-formerly-salesforce-marketing-cloud-vs-glassbox)