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Compare Glassbox and Quadient Inspire 
Featured Products
At a Glance
Market Segments
Enterprise (78.1% of reviews)
Mid-Market (66.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Glassbox
Star Rating
(804)4.9 out of 5
Market Segments
Enterprise (78.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about GlassboxQuadient Inspire
Star Rating
(122)4.8 out of 5
Market Segments
Mid-Market (66.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Quadient InspireSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Glassbox excels in user experience, with a high satisfaction rating reflecting its intuitive interface and powerful features. Users appreciate how it captures every digital interaction in real time, providing a comprehensive view of user behavior, which is particularly useful for generating analytical reports.
- Users say that Quadient Inspire offers impressive flexibility in document management, allowing for the generation of multiple output formats and processing various input files. This adaptability is highlighted as a key strength, making it easier to tailor solutions to specific client needs.
- According to verified reviews, Glassbox stands out for its ease of setup and administration, with users noting a seamless onboarding process. The automatic data capture feature eliminates the need for tagging, which simplifies the implementation and enhances usability.
- Reviewers mention that while Quadient Inspire provides excellent support and documentation, some users find it less intuitive compared to Glassbox. The question often shifts from whether the tool can perform a task to how it can be done, indicating a steeper learning curve for new users.
- G2 reviewers highlight that Glassbox's strong performance in data analytics and journey optimization features allows users to quickly identify areas for improvement. The visual session replay feature is particularly praised for its ability to pinpoint user experience issues effectively.
- Users report that Quadient Inspire's modular design and high performance across various operating systems make it a robust choice for businesses needing versatile document solutions. However, some users feel that its complexity can hinder quick adoption, especially for teams looking for straightforward tools.
Pricing
Entry-Level Pricing
Glassbox
No pricing availableQuadient Inspire
No pricing availableFree Trial
Glassbox
Free Trial is available
Quadient Inspire
No trial information availableRatings
Meets Requirements
9.8
738
9.4
110
Ease of Use
9.7
740
9.2
113
Ease of Setup
9.8
475
8.6
63
Ease of Admin
9.8
343
8.6
29
Quality of Support
9.8
737
9.5
110
Has the product been a good partner in doing business?
9.9
347
9.3
30
Product Direction (% positive)
9.9
729
9.7
107
Features by Category
Metrics
9.9
572
Not enough data
9.9
566
Not enough data
9.9
560
Not enough data
9.9
564
Not enough data
9.9
559
Not enough data
9.9
545
Not enough data
9.9
541
Not enough data
9.9
546
Not enough data
9.9
541
Not enough data
Reporting
9.9
554
Not enough data
9.9
540
Not enough data
9.8
532
Not enough data
9.9
532
Not enough data
9.9
528
Not enough data
9.9
520
Not enough data
9.9
532
Not enough data
Other
9.9
522
Not enough data
9.9
505
Not enough data
9.9
503
Not enough data
9.9
497
Not enough data
9.9
490
Not enough data
9.8
486
Not enough data
9.9
488
Not enough data
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Administration
9.9
516
Not enough data
9.9
492
Not enough data
9.9
530
Not enough data
9.8
518
Not enough data
User Identification
9.9
478
Not enough data
10.0
481
Not enough data
10.0
485
Not enough data
Tracking & Reporting
10.0
472
Not enough data
10.0
471
Not enough data
10.0
468
Not enough data
9.9
465
Not enough data
10.0
474
Not enough data
10.0
468
Not enough data
Metrics
10.0
457
Not enough data
9.9
469
Not enough data
10.0
470
Not enough data
10.0
467
Not enough data
9.9
470
Not enough data
User Behavior
9.8
520
|
Verified
Not enough data
9.8
516
|
Verified
Not enough data
9.8
517
|
Verified
Not enough data
A/B Testing
9.8
503
|
Verified
Not enough data
9.8
508
Not enough data
9.8
528
|
Verified
Not enough data
9.9
496
|
Verified
Not enough data
Visitor Information
9.8
542
|
Verified
Not enough data
9.8
562
|
Verified
Not enough data
Agentic AI - Session Replay
8.7
13
Not enough data
Product Analytics
10.0
450
Not enough data
9.9
450
Not enough data
9.9
451
Not enough data
9.9
453
Not enough data
9.9
458
Not enough data
10.0
452
Not enough data
9.9
469
Not enough data
10.0
446
Not enough data
Agentic AI - Product Analytics
9.6
8
Not enough data
9.6
8
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
Analytics
10.0
295
Not enough data
10.0
298
Not enough data
9.9
294
Not enough data
10.0
298
Not enough data
10.0
296
Not enough data
10.0
311
Not enough data
Administration
9.9
308
Not enough data
10.0
291
Not enough data
10.0
291
Not enough data
Generative AI
10.0
59
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
10.0
437
Not enough data
9.9
439
Not enough data
9.9
439
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.9
409
Not enough data
9.9
433
Not enough data
9.9
432
Not enough data
Performance
10.0
432
Not enough data
10.0
434
Not enough data
10.0
431
Not enough data
10.0
432
Not enough data
Channels
Not enough data
9.1
64
Not enough data
Feature Not Available
Not enough data
8.9
66
Design
Not enough data
9.0
71
Not enough data
9.2
71
Not enough data
9.2
71
Not enough data
Feature Not Available
Not enough data
9.0
66
Generative AI
Not enough data
9.3
33
Not enough data
9.4
33
Platform Basics
9.9
340
9.4
25
9.9
341
9.2
24
10.0
334
9.5
25
9.9
336
Feature Not Available
10.0
164
9.4
24
Agentic AI - Customer Journey Mapping
9.2
8
Not enough data
Platform Basics
9.9
471
|
Verified
9.4
18
9.8
475
|
Verified
9.4
18
Platform Data
9.9
472
|
Verified
9.6
18
9.9
470
|
Verified
9.4
18
9.9
476
|
Verified
9.4
19
9.9
473
|
Verified
9.6
19
Platform Additional Functionality
9.8
473
|
Verified
9.3
19
9.9
466
|
Verified
9.9
19
9.9
477
|
Verified
Feature Not Available
Agentic AI - Customer Journey Analytics
10.0
6
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
10.0
6
Not enough data
Feedback Management
9.9
211
Not enough data
9.9
211
Not enough data
9.9
211
Not enough data
Feedback Analysis
9.9
212
Not enough data
9.7
209
Not enough data
9.9
211
Not enough data
Feedback Sources
9.9
210
Not enough data
9.9
212
Not enough data
9.4
210
Not enough data
9.9
209
Not enough data
Generative AI
9.8
67
Not enough data
Feature Not Available
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
10.0
62
Not enough data
Feature Not Available
Not enough data
Survey Management
10.0
290
Not enough data
10.0
270
Not enough data
10.0
269
Not enough data
9.6
264
Not enough data
Process Management
10.0
264
Not enough data
10.0
266
Not enough data
10.0
268
Not enough data
10.0
280
Not enough data
System Management
10.0
243
Not enough data
10.0
238
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
9.9
480
Not enough data
9.9
481
Not enough data
9.9
466
Not enough data
9.9
464
Not enough data
9.9
467
Not enough data
Reporting
10.0
467
Not enough data
9.9
466
Not enough data
9.9
467
Not enough data
10.0
460
Not enough data
Metrics
10.0
457
Not enough data
9.9
469
Not enough data
10.0
470
Not enough data
10.0
467
Not enough data
9.9
470
Not enough data
Variation Testing
10.0
430
Not enough data
10.0
429
Not enough data
10.0
432
Not enough data
10.0
437
Not enough data
10.0
428
Not enough data
10.0
431
Not enough data
Reporting
10.0
460
Not enough data
10.0
457
Not enough data
Personalization
10.0
446
Not enough data
10.0
429
Not enough data
10.0
426
Not enough data
Administration
10.0
427
Not enough data
10.0
429
Not enough data
10.0
430
Not enough data
10.0
430
Not enough data
Categories
Categories
Shared Categories
Glassbox and Quadient Inspire are categorized as Customer Journey Mapping and Customer Journey Analytics
Unique Categories
Glassbox is categorized as Feedback Analytics, Digital Experience Monitoring (DEM), E-Commerce Analytics, Product Analytics, Session Replay, Heatmap Tools, Mobile App Analytics, Mobile App Optimization, Enterprise Feedback Management, Digital Analytics, Digital Accessibility Platforms, and Digital Accessibility Tools
Quadient Inspire is categorized as Customer Communications Management
Reviews
Reviewers' Company Size
Glassbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Quadient Inspire
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
37.1%
Insurance
11.5%
Retail
11.1%
Telecommunications
6.3%
Banking
3.6%
Other
30.5%
Information Technology and Services
38.1%
Printing
11.9%
Banking
11.9%
Insurance
11.0%
Computer Software
6.8%
Other
20.3%
Alternatives
Discussions
When do we get to utilize Customer Journey Maps?
2 Comments
Official Response from Glassbox
Hi Farukh, thanks for asking. Augmented Journey Maps (AJM) is indeed one of our most valuable - and highly anticipated - features.
With your impending...Read more
Can you configure struggle scores based on a journey type
2 Comments
DG
Hello there, Tanya, this is supported of course - please reach out to your Customer Success Manager - or reach out to me directly if you like and I will...Read more
What is the best way to insights which are only relevant to me
1 Comment
DG
Hey Joe - we do! in our latest release you can see Business insights, Engagement insights, Experience Insight, and Technical insights - so you can choose the...Read more
What is Quadient Inspire used for?
4 Comments
SK
Quadient Inspire is used for creating, managing, and personalizing customer communications across various channels like print, digital, and mobile.Read more
How often do you upgrade your software, especially around point releases?
1 Comment
RS
We only apply HF's if what is included directly effects our installation\implementation. Otherwise we wait and apply the GA releases. Read more
What does GMC Software stand for?
1 Comment
Official Response from Quadient Inspire
GMC Software is now Quadient Inspire. Quadient Inspire is a customer experience management solution that provides human-centric communication solutions that...Read more
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