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At a Glance
Market Segments
Enterprise (78.1% of reviews)
Small-Business (68.0% of reviews)
Entry-Level Pricing
No pricing available
Free 500 Sessions Per Month
Glassbox
Star Rating
(806)4.9 out of 5
Market Segments
Enterprise (78.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about GlassboxMouseflow
Star Rating
(689)4.6 out of 5
Market Segments
Small-Business (68.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 500 Sessions Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Glassbox excels in session replay capabilities, providing detailed insights into user interactions, while Mouseflow's session replay feature is noted to be less comprehensive, with some reviewers mentioning limitations in playback quality.
- Reviewers mention that Glassbox's real-time monitoring is highly effective, allowing businesses to respond quickly to user behavior, whereas Mouseflow's real-time capabilities are perceived as slower, leading to missed opportunities for immediate action.
- G2 users highlight Glassbox's superior custom event tracking, which allows for more tailored analytics, while Mouseflow's custom event tracking is seen as less flexible, with users expressing frustration over its limitations in tracking specific user actions.
- Users on G2 appreciate Glassbox's user-level analytics, which provide granular insights into individual user behavior, contrasting with Mouseflow's more generalized analytics that some users feel lack depth.
- Reviewers say that Glassbox's feedback management tools, including tagging and segmentation, are robust and user-friendly, while Mouseflow's feedback collection features are often described as basic and lacking in customization options.
- Users report that Glassbox's integrations with other platforms are seamless and extensive, enhancing its functionality, whereas Mouseflow's integrations are noted to be more limited, with some users expressing a desire for more options to connect with other tools.
Pricing
Entry-Level Pricing
Glassbox
No pricing availableMouseflow
Free Forever
Free
500 Sessions Per Month
Start spotting friction and drop-offs on limited traffic.
- 1 website project
- 1 conversion funnel analytics
- 1 month data retention
Free Trial
Glassbox
Free Trial is available
Mouseflow
Free Trial is available
Ratings
Meets Requirements
9.8
738
8.8
515
Ease of Use
9.7
740
8.8
524
Ease of Setup
9.8
475
9.0
340
Ease of Admin
9.8
343
9.0
281
Quality of Support
9.8
737
9.0
407
Has the product been a good partner in doing business?
9.9
347
8.9
252
Product Direction (% positive)
9.9
729
8.6
467
Features by Category
Metrics
9.9
572
8.5
169
9.9
566
8.4
169
9.9
560
8.4
178
9.9
564
8.4
171
9.9
559
7.9
157
9.9
545
7.8
144
9.9
541
7.7
144
9.9
546
8.2
159
9.9
541
7.9
159
Reporting
9.9
554
Feature Not Available
9.9
540
7.7
147
9.8
532
Feature Not Available
9.9
532
7.5
146
9.9
528
7.7
154
9.9
520
7.7
141
9.9
532
8.0
157
Other
9.9
522
Feature Not Available
9.9
505
Feature Not Available
9.9
503
Feature Not Available
9.9
497
7.7
136
9.9
490
Feature Not Available
9.8
486
7.0
123
9.9
488
Feature Not Available
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Administration
9.9
516
7.5
116
9.9
492
7.6
118
9.9
530
8.1
145
9.8
518
8.3
137
User Identification
9.9
478
Not enough data
10.0
481
Not enough data
10.0
485
Not enough data
Tracking & Reporting
10.0
472
Not enough data
10.0
471
Not enough data
10.0
468
Not enough data
9.9
465
Not enough data
10.0
474
Not enough data
10.0
468
Not enough data
Metrics
10.0
457
Not enough data
9.9
469
Not enough data
10.0
470
Not enough data
10.0
467
Not enough data
9.9
470
Not enough data
User Behavior
9.8
520
|
Verified
8.7
233
|
Verified
9.8
516
|
Verified
8.7
231
|
Verified
9.8
517
|
Verified
7.9
217
|
Verified
A/B Testing
9.8
503
|
Verified
7.7
176
|
Verified
9.8
508
6.8
139
|
Verified
9.8
528
|
Verified
8.0
183
|
Verified
9.9
496
|
Verified
7.4
142
|
Verified
Visitor Information
9.8
542
|
Verified
7.9
193
|
Verified
9.8
562
|
Verified
7.8
175
|
Verified
Agentic AI - Session Replay
8.7
13
7.8
6
Product Analytics
10.0
450
7.3
60
9.9
450
7.9
65
9.9
451
7.4
64
9.9
453
8.0
67
9.9
458
7.9
53
10.0
452
7.3
54
9.9
469
7.7
52
10.0
446
7.3
55
Agentic AI - Product Analytics
9.6
8
Not enough data
9.6
8
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
Analytics
10.0
295
8.3
87
10.0
298
8.4
99
9.9
294
8.3
88
10.0
298
7.8
80
10.0
296
7.8
80
10.0
311
Feature Not Available
Administration
9.9
308
7.8
74
10.0
291
7.2
75
10.0
291
7.6
78
Generative AI
10.0
59
6.5
43
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
10.0
437
Not enough data
9.9
439
Not enough data
9.9
439
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.9
409
Not enough data
9.9
433
Not enough data
9.9
432
Not enough data
Performance
10.0
432
Not enough data
10.0
434
Not enough data
10.0
431
Not enough data
10.0
432
Not enough data
Platform Basics
9.9
340
7.6
11
9.9
341
7.4
11
10.0
334
7.7
10
9.9
336
7.7
10
10.0
164
7.8
10
Agentic AI - Customer Journey Mapping
9.2
8
8.7
5
Platform Basics
9.9
471
|
Verified
Not enough data
9.8
475
|
Verified
Not enough data
Platform Data
9.9
472
|
Verified
Not enough data
9.9
470
|
Verified
Not enough data
9.9
476
|
Verified
Not enough data
9.9
473
|
Verified
Not enough data
Platform Additional Functionality
9.8
473
|
Verified
Not enough data
9.9
466
|
Verified
Not enough data
9.9
477
|
Verified
Not enough data
Agentic AI - Customer Journey Analytics
10.0
6
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
10.0
6
Not enough data
Feedback Management
9.9
211
Not enough data
9.9
211
Not enough data
9.9
211
Not enough data
Feedback Analysis
9.9
212
Not enough data
9.7
209
Not enough data
9.9
211
Not enough data
Feedback Sources
9.9
210
Not enough data
9.9
212
Not enough data
9.4
210
Not enough data
9.9
209
Not enough data
Generative AI
9.8
67
Not enough data
Feature Not Available
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
10.0
62
6.3
10
Feature Not Available
6.7
10
Survey Management
10.0
290
7.6
21
10.0
270
7.6
22
10.0
269
8.0
23
9.6
264
8.1
23
Process Management
10.0
264
7.9
22
10.0
266
7.9
21
10.0
268
8.7
22
10.0
280
Feature Not Available
System Management
10.0
243
8.7
20
10.0
238
Feature Not Available
Agentic AI - Heatmap Tools
Not enough data
8.1
6
Not enough data
7.8
6
Not enough data
8.3
6
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
8.6
6
Analysis
9.9
480
8.2
226
9.9
481
8.0
201
9.9
466
8.3
221
9.9
464
8.2
210
9.9
467
8.4
231
Reporting
10.0
467
9.1
260
9.9
466
8.9
260
9.9
467
8.7
239
10.0
460
8.1
208
Marketing Operations
Not enough data
6.9
73
Not enough data
8.0
81
Not enough data
7.9
82
Not enough data
8.1
77
Not enough data
7.0
69
Not enough data
Feature Not Available
Campaign Activity
Not enough data
7.8
83
Not enough data
8.2
92
Not enough data
7.4
76
Not enough data
7.5
75
Not enough data
7.5
74
Not enough data
Feature Not Available
Agentic AI - Marketing Analytics
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
7.7
5
Metrics
10.0
457
Not enough data
9.9
469
Not enough data
10.0
470
Not enough data
10.0
467
Not enough data
9.9
470
Not enough data
Variation Testing
10.0
430
Not enough data
10.0
429
Not enough data
10.0
432
Not enough data
10.0
437
Not enough data
10.0
428
Not enough data
10.0
431
Not enough data
Reporting
10.0
460
Not enough data
10.0
457
Not enough data
Personalization
10.0
446
Not enough data
10.0
429
Not enough data
10.0
426
Not enough data
Administration
10.0
427
Not enough data
10.0
429
Not enough data
10.0
430
Not enough data
10.0
430
Not enough data
Categories
Categories
Shared Categories
Glassbox and Mouseflow are categorized as Customer Journey Mapping, E-Commerce Analytics, Product Analytics, Session Replay, Heatmap Tools, Enterprise Feedback Management, and Digital Analytics
Reviews
Reviewers' Company Size
Glassbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mouseflow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
37.1%
Insurance
11.5%
Retail
11.1%
Telecommunications
6.3%
Banking
3.6%
Other
30.5%
Marketing and Advertising
10.4%
Computer Software
7.4%
Retail
5.1%
Information Technology and Services
4.8%
Health, Wellness and Fitness
3.9%
Other
68.3%
Discussions
When do we get to utilize Customer Journey Maps?
2 Comments
Official Response from Glassbox
Hi Farukh, thanks for asking. Augmented Journey Maps (AJM) is indeed one of our most valuable - and highly anticipated - features.
With your impending...Read more
Can you configure struggle scores based on a journey type
2 Comments
DG
Hello there, Tanya, this is supported of course - please reach out to your Customer Success Manager - or reach out to me directly if you like and I will...Read more
What is the best way to insights which are only relevant to me
1 Comment
DG
Hey Joe - we do! in our latest release you can see Business insights, Engagement insights, Experience Insight, and Technical insights - so you can choose the...Read more
What is Mouseflow used for?
2 Comments
JM
Mouse flow is a behavioural analytic solution to help identify and work out friction on your web pages. Read more
Why can't record all sessions
1 Comment
EC
Hello!
Mouseflow is designed to record all of your visitors' sessions, so there seems to be something going on preventing you to do so.
We’d like an...Read more
Why the amount of recordings is the same as heatmaps? And why the credits are too low?
1 Comment
Official Response from Mouseflow
Hi Rocio, there seems to be some confusion. For $49/mo Crazy Egg offers 500 recordings and 75,000 page views. On a cheaper plan (29$/mo) Mouseflow offers...Read more
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