# Glassbox, Microsoft Clarity vs Smartlook Comparison

| | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Star Rating** | 4.9 out of 5 | 4.5 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 809 | 54 | 874 | 
| **Largest Market Segment** | Enterprise (77.8% of reviews) | Small-Business (64.2% of reviews) | Small-Business (85.4% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | $0.00 | 

---
## Top Pros & Cons

### Glassbox

Pros:
- Ease of Use (210 reviews)
- Session Replay (190 reviews)

Cons:
- Session Issues (70 reviews)
- Not Intuitive (65 reviews)

### Microsoft Clarity

Pros:
- Recording (6 reviews)
- Ease of Use (5 reviews)

Cons:
- Filtering Issues (3 reviews)
- Limited Analysis (2 reviews)

### Smartlook

Pros:
- Ease of Use (3 reviews)
- Insights (3 reviews)

Cons:
- Cluttered Interface (1 reviews)
- Complex Features (1 reviews)

---
## Ratings Comparison
| Rating | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
  | **Meets Requirements** | 9.8 (739 reviews) | 8.8 (42 reviews) | 8.9 (657 reviews) | 
  | **Ease of Use** | 9.7 (741 reviews) | 9.1 (44 reviews) | 8.9 (663 reviews) | 
  | **Ease of Setup** | 9.8 (476 reviews) | 9.5 (28 reviews) | 9.1 (460 reviews) | 
  | **Ease of Admin** | 9.8 (343 reviews) | 9.4 (17 reviews) | 9.1 (451 reviews) | 
  | **Quality of Support** | 9.8 (738 reviews) | 7.9 (30 reviews) | 8.8 (471 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.9 (347 reviews) | 9.4 (16 reviews) | 9.0 (385 reviews) | 
  | **Product Direction (% positive)** | 9.8 (730 reviews) | 10.0 (38 reviews) | 9.0 (621 reviews) | 

---
## Pricing

### Glassbox

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Microsoft Clarity

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Smartlook

#### Entry-Level Pricing

Plan: Free

Price: $0.00

Description: For small projects

Key Features:
- 3000 sessions per month 
- 1 month data history
- 10 events definitions

[Browse all 3 editions](https://www.g2.com/products/smartlook/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Digital Analytics

| Product | Score | Reviews |
|---|---|---|
| **Glassbox** | 9.9/10 | 667 |
| **Microsoft Clarity** | N/A | N/A |
| **Smartlook** | 8.5/10 | 475 |

#### Metrics

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Sessions - Digital Analytics** | 9.9 (573 reviews) | Not enough data | 8.8 (157 reviews) | 
| **Engagement** | 9.9 (567 reviews) | Not enough data | 8.7 (78 reviews) | 
| **Entry and Exit Pages** | 9.9 (560 reviews) | Not enough data | 8.5 (153 reviews) | 
| **Standard Event Tracking** | 9.9 (564 reviews) | Not enough data | 8.6 (149 reviews) | 
| **Custom Event Tracking** | 9.9 (559 reviews) | Not enough data | 8.6 (130 reviews) | 
| **Retention** | 9.9 (546 reviews) | Not enough data | 8.2 (65 reviews) | 
| **Return** | 9.9 (541 reviews) | Not enough data | 8.4 (68 reviews) | 
| **Conversions** | 9.9 (546 reviews) | Not enough data | 8.6 (126 reviews) | 
| **Funnels** | 9.9 (542 reviews) | Not enough data | 8.7 (126 reviews) | 

#### Reporting

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Real-Time Reporting** | 9.9 (554 reviews) | Not enough data | 8.8 (149 reviews) | 
| **Trending** | 9.9 (541 reviews) | Not enough data | 8.5 (63 reviews) | 
| **Retroactive Reporting** | 9.8 (532 reviews) | Not enough data | 8.6 (121 reviews) | 
| **Segmentation** | 9.9 (533 reviews) | Not enough data | 8.6 (117 reviews) | 
| **Mobile Reporting** | 9.9 (528 reviews) | Not enough data | 8.3 (108 reviews) | 
| **Unification Across Devices** | 9.9 (520 reviews) | Not enough data | 7.8 (18 reviews) | 
| **Custom Reports and Dashboards** | 9.9 (532 reviews) | Not enough data | 8.7 (119 reviews) | 

#### Other

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **User Data** | 9.9 (522 reviews) | Not enough data | 8.7 (135 reviews) | 
| **Site Search Reporting** | 9.9 (505 reviews) | Not enough data | 8.6 (109 reviews) | 
| **Load Time Monitoring** | 9.9 (503 reviews) | Not enough data | Feature Not Available | 
| **Campaign Tracking** | 9.9 (497 reviews) | Not enough data | 8.5 (91 reviews) | 
| **E-Commerce** | 9.9 (491 reviews) | Not enough data | 8.4 (90 reviews) | 
| **Promotional Messages** | 9.8 (486 reviews) | Not enough data | Feature Not Available | 
| **Administration Alerts** | 9.9 (488 reviews) | Not enough data | 8.3 (91 reviews) | 

#### Agentic AI - Digital Analytics

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | 10.0 (5 reviews) | Not enough data | Not enough data | 

#### Administration

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **API / Integrations** | 9.9 (516 reviews) | Not enough data | 8.4 (208 reviews) | 
| **QA Testing** | 9.9 (492 reviews) | Not enough data | 8.6 (100 reviews) | 
| **Performance and Reliability** | 9.9 (530 reviews) | Not enough data | 8.8 (316 reviews) | 
| **User, Role, and Access Management** | 9.8 (518 reviews) | Not enough data | Feature Not Available | 

### Mobile App Analytics

| Product | Score | Reviews |
|---|---|---|
| **Glassbox** | 10.0/10 | 549 |
| **Microsoft Clarity** | N/A | N/A |
| **Smartlook** | 8.5/10 | 90 |

#### User Identification

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Demographics** | 9.9 (478 reviews) | Not enough data | Feature Not Available | 
| **User Segmentation** | 10.0 (481 reviews) | Not enough data | 8.4 (59 reviews) | 
| **Geolocation** | 10.0 (485 reviews) | Not enough data | 8.7 (64 reviews) | 

#### Tracking & Reporting

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Custom Event Tracking** | 10.0 (472 reviews) | Not enough data | 8.3 (64 reviews) | 
| **Real-Time Insights** | 10.0 (471 reviews) | Not enough data | 8.6 (69 reviews) | 
| **Attribution** | 10.0 (468 reviews) | Not enough data | 8.5 (60 reviews) | 
| **Dashboard** | 9.9 (465 reviews) | Not enough data | 8.6 (77 reviews) | 
| **User Path Tracking** | 10.0 (474 reviews) | Not enough data | 8.9 (72 reviews) | 
| **User Activity History** | 10.0 (468 reviews) | Not enough data | 8.7 (74 reviews) | 

#### Metrics

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Engagement** | 10.0 (457 reviews) | Not enough data | 8.8 (34 reviews) | 
| **Exit Tracking** | 9.9 (469 reviews) | Not enough data | 8.5 (33 reviews) | 
| **Retention** | 10.0 (470 reviews) | Not enough data | 8.1 (29 reviews) | 
| **Return** | 10.0 (467 reviews) | Not enough data | 8.0 (29 reviews) | 
| **Conversions** | 9.9 (470 reviews) | Not enough data | 8.5 (28 reviews) | 

### Session Replay

| Product | Score | Reviews |
|---|---|---|
| **Glassbox** | 9.7/10 | 599 |
| **Microsoft Clarity** | 7.8/10 | 24 |
| **Smartlook** | 8.5/10 | 253 |

#### User Behavior

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Click Tracking** | 9.8 (518 reviews) ✓ Verified | 9.2 (22 reviews) | 9.1 (221 reviews) ✓ Verified | 
| **Mouse Movement ** | 9.8 (514 reviews) ✓ Verified | 7.9 (21 reviews) | 8.9 (205 reviews) ✓ Verified | 
| **Frustration Tracking** | 9.8 (515 reviews) ✓ Verified | 8.1 (18 reviews) | 8.4 (166 reviews) ✓ Verified | 

#### A/B Testing 

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Error and Bug Tracking** | 9.8 (501 reviews) ✓ Verified | 7.2 (19 reviews) | 8.4 (127 reviews) ✓ Verified | 
| **Split URL Testing** | 9.8 (506 reviews) | Feature Not Available | 8.0 (86 reviews) ✓ Verified | 
| **Data Analysis** | 9.8 (528 reviews) ✓ Verified | 8.2 (19 reviews) | 8.3 (124 reviews) ✓ Verified | 
| **Notes** | 9.9 (494 reviews) ✓ Verified | 7.3 (16 reviews) | 8.3 (104 reviews) ✓ Verified | 

#### Visitor Information

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **User Identification** | 9.8 (540 reviews) ✓ Verified | 7.8 (20 reviews) | 8.4 (167 reviews) ✓ Verified | 
| **Search Box** | 9.8 (561 reviews) ✓ Verified | 6.8 (14 reviews) | 8.4 (125 reviews) ✓ Verified | 

#### Agentic AI - Session Replay

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Cross-system Integration** | 8.5 (11 reviews) | Not enough data | Not enough data | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **Glassbox** | 9.8/10 | 483 |
| **Microsoft Clarity** | N/A | N/A |
| **Smartlook** | 8.5/10 | 137 |

#### Product Analytics

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Account-Level Analytics** | 10.0 (449 reviews) | Not enough data | Feature Not Available | 
| **User-Level Analytics** | 9.9 (449 reviews) | Not enough data | 8.7 (109 reviews) | 
| **Segmentation** | 9.9 (450 reviews) | Not enough data | 8.5 (91 reviews) | 
| **Funnels** | 10.0 (452 reviews) | Not enough data | 8.7 (97 reviews) | 
| **Alerts** | 9.9 (457 reviews) | Not enough data | 8.4 (72 reviews) | 
| **Multi-Product Analytics** | 10.0 (451 reviews) | Not enough data | 8.1 (44 reviews) | 
| **User Scoring** | 9.9 (468 reviews) | Not enough data | Feature Not Available | 
| **Integrations** | 10.0 (445 reviews) | Not enough data | 8.9 (83 reviews) | 

#### Agentic AI - Product Analytics

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Autonomous Task Execution** | 9.5 (7 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 9.8 (7 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 9.2 (6 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 10.0 (6 reviews) | Not enough data | Not enough data | 

#### Behavioral Analytics - Product Analytics

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | Not enough data | 
| **User level Analytics** | Not enough data | Not enough data | Not enough data | 
| **Account level Analytics** | Not enough data | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **User scoring** | Not enough data | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | Not enough data | 

### E-Commerce Analytics

| Product | Score | Reviews |
|---|---|---|
| **Glassbox** | 10.0/10 | 322 |
| **Microsoft Clarity** | N/A | N/A |
| **Smartlook** | N/A | N/A |

#### Analytics

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Reports** | 10.0 (294 reviews) | Not enough data | Not enough data | 
| **Dashboard** | 10.0 (297 reviews) | Not enough data | Not enough data | 
| **Web Analytics** | 10.0 (293 reviews) | Not enough data | Not enough data | 
| **Campaign Tracking** | 10.0 (297 reviews) | Not enough data | Not enough data | 
| **Customer Demographics** | 10.0 (295 reviews) | Not enough data | Not enough data | 
| **Predictive Analytics** | 10.0 (311 reviews) | Not enough data | Not enough data | 

#### Administration

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Data Storage** | 10.0 (307 reviews) | Not enough data | Not enough data | 
| **A/B Testing** | 10.0 (290 reviews) | Not enough data | Not enough data | 
| **Integrations** | 10.0 (290 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **AI Text Generation** | 10.0 (58 reviews) | Not enough data | Not enough data | 

#### Agentic AI - E-Commerce Analytics

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Digital Experience Monitoring (DEM)

| Product | Score | Reviews |
|---|---|---|
| **Glassbox** | 10.0/10 | 449 |
| **Microsoft Clarity** | N/A | N/A |
| **Smartlook** | N/A | N/A |

#### Experience

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Real-Time Monitoring** | 10.0 (435 reviews) | Not enough data | Not enough data | 
| **Session Replay** | 9.9 (437 reviews) | Not enough data | Not enough data | 
| **Behavioral Analysis** | 9.9 (438 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Digital Experience Monitoring (DEM)

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Management

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Content Management** | 9.9 (407 reviews) | Not enough data | Not enough data | 
| **Alerts** | 9.9 (431 reviews) | Not enough data | Not enough data | 
| **Budget Analysis** | 9.9 (430 reviews) | Not enough data | Not enough data | 

#### Performance

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Uptime Monitoring** | 10.0 (430 reviews) | Not enough data | Not enough data | 
| **Performance Monitoring** | 10.0 (432 reviews) | Not enough data | Not enough data | 
| **Issue Tracking** | 10.0 (429 reviews) | Not enough data | Not enough data | 
| **Resource Monitoring** | 10.0 (430 reviews) | Not enough data | Not enough data | 

### Customer Journey Mapping

| Product | Score | Reviews |
|---|---|---|
| **Glassbox** | 9.8/10 | 345 |
| **Microsoft Clarity** | N/A | N/A |
| **Smartlook** | N/A | N/A |

#### Platform Basics

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Templates** | 9.9 (340 reviews) | Not enough data | Not enough data | 
| **Exporting** | 9.9 (340 reviews) | Not enough data | Not enough data | 
| **Multi-user Access and Collaboration** | 9.9 (333 reviews) | Not enough data | Not enough data | 
| **Multiple Personas** | 9.9 (335 reviews) | Not enough data | Not enough data | 
| **Data Analytics ** | 10.0 (163 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Customer Journey Mapping

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Autonomous Task Execution** | 9.0 (7 reviews) | Not enough data | Not enough data | 

### Customer Journey Analytics

| Product | Score | Reviews |
|---|---|---|
| **Glassbox** | 9.8/10 | 514 |
| **Microsoft Clarity** | N/A | N/A |
| **Smartlook** | N/A | N/A |

#### Platform Basics

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Dynamic Segmentation** | 9.9 (471 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Journey Optimization** | 9.8 (475 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Platform Data

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Journey Reporting** | 9.9 (472 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Trends Reporting** | 9.9 (470 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Dashboards** | 9.9 (477 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Advanced Data Filtering** | 9.9 (473 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Platform Additional Functionality

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Journey Mapping** | 9.8 (473 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Integrations** | 9.9 (466 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Automated Alerts** | 9.9 (477 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Agentic AI - Customer Journey Analytics

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Autonomous Task Execution** | 10.0 (6 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 9.3 (7 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 9.5 (7 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 10.0 (6 reviews) | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Glassbox** | 9.8/10 | 218 |
| **Microsoft Clarity** | N/A | N/A |
| **Smartlook** | N/A | N/A |

#### Feedback Management

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Tagging** | 9.9 (211 reviews) | Not enough data | Not enough data | 
| **Segmentation** | 9.9 (211 reviews) | Not enough data | Not enough data | 
| **Custom Reports and Dashboards** | 9.9 (211 reviews) | Not enough data | Not enough data | 

#### Feedback Analysis

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Thematic Analysis** | 9.9 (212 reviews) | Not enough data | Not enough data | 
| **Sentiment Analysis** | 9.7 (209 reviews) | Not enough data | Not enough data | 
| **NPS/CSAT Scoring** | 9.9 (211 reviews) | Not enough data | Not enough data | 

#### Feedback Sources

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Online Reviews** | 9.9 (210 reviews) | Not enough data | Not enough data | 
| **Surveys** | 9.9 (212 reviews) | Not enough data | Not enough data | 
| **Social Media** | 9.4 (210 reviews) | Not enough data | Not enough data | 
| **Customer Service Channels** | 9.9 (209 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **AI Text Generation** | 9.8 (67 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | Not enough data | 

### Digital Accessibility Platforms

| Product | Score | Reviews |
|---|---|---|
| **Glassbox** | N/A | N/A |
| **Microsoft Clarity** | N/A | N/A |
| **Smartlook** | N/A | N/A |

#### Monitoring

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Compliance Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Dynamic Crawling** | Not enough data | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | Not enough data | 

#### Reporting

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Prioritization** | Not enough data | Not enough data | Not enough data | 
| **Site Comparison** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Automated Testing** | Not enough data | Not enough data | Not enough data | 
| **Automated Scan** | Not enough data | Not enough data | Not enough data | 

#### Functionality

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Automated Regression Testing** | Not enough data | Not enough data | Not enough data | 
| **Customizable Testing Tools** | Not enough data | Not enough data | Not enough data | 
| **Multi-User Testing** | Not enough data | Not enough data | Not enough data | 
| **Filtering ** | Not enough data | Not enough data | Not enough data | 
| **Overlay Engine** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Digital Accessibility Platforms

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Digital Accessibility Tools

| Product | Score | Reviews |
|---|---|---|
| **Glassbox** | N/A | N/A |
| **Microsoft Clarity** | N/A | N/A |
| **Smartlook** | N/A | N/A |

#### Support

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Recommendations** | Not enough data | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | Not enough data | 

#### Reporting

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Page Reports** | Not enough data | Not enough data | Not enough data | 
| **Broken Link Checker** | Not enough data | Not enough data | Not enough data | 

#### Functionality

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Individual Page Auditing** | Not enough data | Not enough data | Not enough data | 
| **Quality Assurance Dashboard** | Not enough data | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Digital Accessibility Tools

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Glassbox** | 10.0/10 | 304 |
| **Microsoft Clarity** | N/A | N/A |
| **Smartlook** | N/A | N/A |

#### Generative AI

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **AI Text Generation** | 10.0 (62 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | Not enough data | 

#### Survey Management

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Brand Design Consistency** | 10.0 (290 reviews) | Not enough data | Not enough data | 
| **Survey Deployment** | 10.0 (270 reviews) | Not enough data | Not enough data | 
| **Feedback Collection** | 10.0 (269 reviews) | Not enough data | Not enough data | 
| **Device Responsiveness** | 9.6 (264 reviews) | Not enough data | Not enough data | 

#### Process Management

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Feedback Aggregation** | 10.0 (264 reviews) | Not enough data | Not enough data | 
| **Trigger Alerts** | 10.0 (266 reviews) | Not enough data | Not enough data | 
| **Real-Time Analysis** | 10.0 (268 reviews) | Not enough data | Not enough data | 
| **Real-Time Action** | 10.0 (280 reviews) | Not enough data | Not enough data | 

#### System Management

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Security** | 10.0 (243 reviews) | Not enough data | Not enough data | 
| **System Monitoring** | 10.0 (238 reviews) | Not enough data | Not enough data | 

### Heatmap Tools

| Product | Score | Reviews |
|---|---|---|
| **Glassbox** | 9.9/10 | 499 |
| **Microsoft Clarity** | 8.3/10 | 22 |
| **Smartlook** | 8.7/10 | 355 |

#### Agentic AI - Heatmap Tools

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Analysis

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Conversion Opportunities** | 9.9 (480 reviews) | 8.6 (19 reviews) | 8.6 (252 reviews) | 
| **Side-By-Side Analysis** | 9.9 (481 reviews) | 7.7 (17 reviews) | 8.5 (229 reviews) | 
| **Mobile Device Analysis** | 9.9 (466 reviews) | 8.3 (18 reviews) | 8.4 (220 reviews) | 
| **Data Quantification** | 9.9 (464 reviews) | 7.8 (18 reviews) | 8.5 (207 reviews) | 
| **Webpage Element Analysis** | 9.9 (467 reviews) | 8.3 (18 reviews) | 8.7 (140 reviews) | 

#### Reporting

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Heat Maps** | 10.0 (467 reviews) | 9.0 (20 reviews) | 8.7 (279 reviews) | 
| **Session Replays** | 9.9 (466 reviews) | 9.2 (20 reviews) | 9.1 (312 reviews) | 
| **Monitoring** | 9.9 (467 reviews) | 8.6 (19 reviews) | 9.0 (275 reviews) | 
| **Data Segmentation** | 10.0 (460 reviews) | 7.5 (19 reviews) | 8.4 (223 reviews) | 

### Mobile Analytics

| Product | Score | Reviews |
|---|---|---|
| **Glassbox** | 10.0/10 | 496 |
| **Microsoft Clarity** | N/A | N/A |
| **Smartlook** | 8.4/10 | 39 |

#### Metrics

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Engagement** | 10.0 (457 reviews) | Not enough data | 8.8 (34 reviews) | 
| **Exit Tracking** | 9.9 (469 reviews) | Not enough data | 8.5 (33 reviews) | 
| **Retention** | 10.0 (470 reviews) | Not enough data | 8.1 (29 reviews) | 
| **Return** | 10.0 (467 reviews) | Not enough data | 8.0 (29 reviews) | 
| **Conversions** | 9.9 (470 reviews) | Not enough data | 8.5 (28 reviews) | 

### Mobile App Optimization

| Product | Score | Reviews |
|---|---|---|
| **Glassbox** | 10.0/10 | 495 |
| **Microsoft Clarity** | N/A | N/A |
| **Smartlook** | 9.0/10 | 61 |

#### Variation Testing

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **A/B Testing** | 10.0 (429 reviews) | Not enough data | Feature Not Available | 
| **WYSIWYG Editor** | 10.0 (428 reviews) | Not enough data | Feature Not Available | 
| **Conversion Goal** | 10.0 (431 reviews) | Not enough data | Feature Not Available | 
| **Percentage of Traffic** | 10.0 (436 reviews) | Not enough data | Feature Not Available | 
| **Confidence Level** | 10.0 (427 reviews) | Not enough data | Feature Not Available | 
| **Multivariant Testing** | 10.0 (430 reviews) | Not enough data | Feature Not Available | 

#### Reporting

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Segmentation** | 10.0 (459 reviews) | Not enough data | 9.0 (29 reviews) | 
| **Reports and Dashboards** | 10.0 (456 reviews) | Not enough data | 8.9 (33 reviews) | 

#### Personalization

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Standard Targeting** | 10.0 (445 reviews) | Not enough data | 9.2 (28 reviews) | 
| **Custom Targeting** | 10.0 (428 reviews) | Not enough data | 9.0 (28 reviews) | 
| **Data Segmentation** | 10.0 (425 reviews) | Not enough data | 8.9 (30 reviews) | 

#### Administration

| Feature | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **API / Integrations** | 10.0 (426 reviews) | Not enough data | 8.9 (41 reviews) | 
| **QA Testing** | 10.0 (428 reviews) | Not enough data | Feature Not Available | 
| **Performance and Reliability** | 10.0 (429 reviews) | Not enough data | 8.9 (45 reviews) | 
| **User, Role, and Access Management** | 10.0 (429 reviews) | Not enough data | Feature Not Available | 

---
## Categories
**Shared Categories (2):** [Session Replay Software](https://www.g2.com/categories/session-replay), [Heatmap Tools](https://www.g2.com/categories/heatmap-tools)

**Unique to Glassbox (12):** [Customer Journey Mapping Tools](https://www.g2.com/categories/customer-journey-mapping), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Digital Experience Monitoring (DEM) Software](https://www.g2.com/categories/digital-experience-monitoring-dem), [E-Commerce Analytics Software](https://www.g2.com/categories/e-commerce-analytics), [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics), [Mobile App Analytics Tools](https://www.g2.com/categories/mobile-app-analytics), [Mobile App Optimization Software](https://www.g2.com/categories/mobile-app-optimization), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Digital Analytics Software](https://www.g2.com/categories/digital-analytics), [Digital Accessibility Platforms ](https://www.g2.com/categories/Digital-accessibility-platforms), [Digital Accessibility Tools ](https://www.g2.com/categories/digital-accessibility-tools)


**Unique to Smartlook (4):** [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Mobile App Analytics Tools](https://www.g2.com/categories/mobile-app-analytics), [Digital Analytics Software](https://www.g2.com/categories/digital-analytics), [Mobile App Optimization Software](https://www.g2.com/categories/mobile-app-optimization)


---
## Reviewer Demographics

### By Company Size

| Segment | Glassbox | Microsoft Clarity | Smartlook | 
|---|---|---|---|
| **Small-Business** | 4.8% | 64.2% | 85.4% | 
| **Mid-Market** | 17.4% | 26.4% | 12.1% | 
| **Enterprise** | 77.8% | 9.4% | 2.5% | 

### By Industry

#### Glassbox

- **Financial Services:** 37.2%
- **Insurance:** 11.5%
- **Retail:** 11.1%
- **Telecommunications:** 6.2%
- **Banking:** 3.6%
- **Leisure, Travel & Tourism:** 2.8%
- **Airlines/Aviation:** 2.4%
- **Health, Wellness and Fitness:** 2.2%
- **Information Technology and Services:** 1.9%
- **Hospitality:** 1.8%
- **Other:** 19.4%

#### Microsoft Clarity

- **Information Technology and Services:** 25.0%
- **Marketing and Advertising:** 13.5%
- **Computer Software:** 13.5%
- **Non-Profit Organization Management:** 3.8%
- **Financial Services:** 3.8%
- **Accounting:** 1.9%
- **Architecture & Planning:** 1.9%
- **Banking:** 1.9%
- **Computer & Network Security:** 1.9%
- **Computer Hardware:** 1.9%
- **Other:** 30.8%

#### Smartlook

- **Computer Software:** 10.4%
- **Information Technology and Services:** 8.1%
- **Marketing and Advertising:** 7.9%
- **Retail:** 5.4%
- **Internet:** 4.9%
- **Financial Services:** 3.1%
- **Apparel & Fashion:** 3.0%
- **Consumer Goods:** 2.8%
- **Health, Wellness and Fitness:** 2.2%
- **E-Learning:** 2.2%
- **Other:** 50.1%

---
## Alternatives

### Alternatives to Glassbox

- [Contentsquare](https://www.g2.com/products/contentsquare/reviews) — 4.6/5 stars (631 reviews)
- [Heap](https://www.g2.com/products/heap/reviews) — 4.4/5 stars (1097 reviews)
- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1048 reviews)
- [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews)
- [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews)
- [Quantum Metric](https://www.g2.com/products/quantum-metric/reviews) — 4.6/5 stars (268 reviews)
- [LogRocket](https://www.g2.com/products/logrocket/reviews) — 4.6/5 stars (2352 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1770 reviews)
- [Mixpanel](https://www.g2.com/products/mixpanel/reviews) — 4.5/5 stars (1332 reviews)
- [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) — 4.5/5 stars (2880 reviews)

### Alternatives to Microsoft Clarity

- [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews)
- [Contentsquare](https://www.g2.com/products/contentsquare/reviews) — 4.6/5 stars (631 reviews)
- [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews)
- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1048 reviews)
- [Heap](https://www.g2.com/products/heap/reviews) — 4.4/5 stars (1097 reviews)
- [PostHog](https://www.g2.com/products/posthog/reviews) — 4.5/5 stars (1048 reviews)
- [LogRocket](https://www.g2.com/products/logrocket/reviews) — 4.6/5 stars (2352 reviews)
- [Lucky Orange](https://www.g2.com/products/lucky-orange/reviews) — 4.6/5 stars (366 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1770 reviews)
- [VWO Insights - Web](https://www.g2.com/products/vwo-insights-web/reviews) — 4.2/5 stars (62 reviews)

### Alternatives to Smartlook

- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1048 reviews)
- [Contentsquare](https://www.g2.com/products/contentsquare/reviews) — 4.6/5 stars (631 reviews)
- [LogRocket](https://www.g2.com/products/logrocket/reviews) — 4.6/5 stars (2352 reviews)
- [Heap](https://www.g2.com/products/heap/reviews) — 4.4/5 stars (1097 reviews)
- [UXCam](https://www.g2.com/products/uxcam/reviews) — 4.6/5 stars (211 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1770 reviews)
- [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews)
- [Lucky Orange](https://www.g2.com/products/lucky-orange/reviews) — 4.6/5 stars (366 reviews)
- [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews)
- [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) — 4.5/5 stars (2880 reviews)

---
## Top Discussions

### Glassbox

- Title: [Can you configure struggle scores based on a journey type](https://www.g2.com/discussions/43453-can-you-configure-struggle-scores-based-on-a-journey-type) — 2 comments, 1 upvote
  > **Top comment:** "Hello there, Tanya, this is supported of course - please reach out to your Customer Success Manager  - or reach out to me directly if you like and I will..."
- Title: [When do we get to utilize Customer Journey Maps?](https://www.g2.com/discussions/32920-when-do-we-get-to-utilize-customer-journey-maps) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Farukh, thanks for asking. Augmented Journey Maps (AJM) is indeed one of our most valuable - and highly anticipated - features. 
With your impending..."
- Title: [What is the best way to insights which are only relevant to me](https://www.g2.com/discussions/41291-what-is-the-best-way-to-insights-which-are-only-relevant-to-me) — 1 comment, 1 upvote
  > **Top comment:** "Hey Joe - we do! in our latest release you can see Business insights, Engagement insights, Experience Insight, and Technical insights - so you can choose the..."
- Title: [User Sessions](https://www.g2.com/discussions/40386-user-sessions) — 1 comment, 1 upvote
  > **Top comment:** "That's a great question Peter the can be done with a customized report - please reach out to this email and I will be glad to help you..."

### Microsoft Clarity

- Title: [What is Microsoft Clarity used for?](https://www.g2.com/discussions/what-is-microsoft-clarity-used-for) — 1 comment, 2 upvotes
  > **Top comment:** "To monitor the user behaviour of the website and tracking the heatmap of the entire website."
- Title: [How can I customize the dashboard to what I would like at a very simplified high level overview?](https://www.g2.com/discussions/how-can-i-customize-the-dashboard-to-what-i-would-like-at-a-very-simplified-high-level-overview) — 1 comment, 1 upvote
  > **Top comment:** "Hi Andrea! 

Thanks for the inquiry, we currently don't support this feature. We will take this feedback into consideration for our future roadmap. "

### Smartlook

- Title: [How can I exclude myself from the recordings?](https://www.g2.com/discussions/14356-how-can-i-exclude-myself-from-the-recordings) — 2 comments, 1 upvote
  > **Top comment:** "Hi Enrico,

thank you for your question. You can exclude your IP address by going to the "IP blocking" tab in your account settings.

You can also open..."
- Title: [Is there any reason why smartlook would not record some portions of the user session?](https://www.g2.com/discussions/is-there-any-reason-why-smartlook-would-not-record-some-portions-of-the-user-session) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Inbaraj, 
We’d like to look into this for you but we’d need some more details about this specific case. Please reach out to our support team at..."
- Title: [What's the best approach for using smart look for mobile app optimisation ?](https://www.g2.com/discussions/what-s-the-best-approach-for-using-smart-look-for-mobile-app-optimisation) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Joshua,
There are many different approaches you could take but here is our suggestion. You could first leverage automated insights like heatmaps and..."
- Title: [How do I turn off the black box masks over EditTextViews in Android](https://www.g2.com/discussions/30601-how-do-i-turn-off-the-black-box-masks-over-edittextviews-in-android) — 1 comment
  > **Top comment:** "Hi Pavel,
thanks for your question.
Note that EditText and WebView are blacklisted by default and can be removed using..."
- Title: [What integration does Smartlook currently offer that cannot be missing from the platform implementation?](https://www.g2.com/discussions/27734-what-integration-does-smartlook-currently-offer-that-cannot-be-missing-from-the-platform-implementation) — 1 comment
  > **Top comment:** "Hi Fernanda,
check our most important integrations here: https://help.smartlook.com/en/collections/1948380-integrations
Lukas"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/glassbox-vs-microsoft-microsoft-clarity-vs-smartlook)