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Compare Glassbox and Medallia Digital Experience Analytics (DXA) 
Featured Products
At a Glance
Market Segments
Enterprise (78.3% of reviews)
Enterprise (50.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Glassbox
Star Rating
(804)4.9 out of 5
Market Segments
Enterprise (78.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about GlassboxMedallia Digital Experience Analytics (DXA)
Star Rating
(36)4.4 out of 5
Market Segments
Enterprise (50.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Medallia Digital Experience Analytics (DXA)Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Glassbox excels in user satisfaction, boasting a significantly higher overall score compared to Medallia Digital Experience Analytics (DXA). Users appreciate Glassbox's ability to capture every digital interaction in real time, providing a comprehensive view of user behavior.
- Users say that Glassbox's ease of use is a standout feature, with many highlighting its intuitive interface that allows for quick analytical report generation based on session replays. In contrast, Medallia DXA, while powerful, has received feedback indicating some challenges in matching specific workflow needs.
- Reviewers mention that Glassbox's automated data capture eliminates the need for tagging, making it easier for teams to draw accurate conclusions from large pools of user data. Medallia DXA, on the other hand, is praised for its strong sentiment analysis capabilities, particularly through social media listening and customer surveys, but may require more manual setup.
- According to verified reviews, Glassbox shines in its support quality, with users noting the responsiveness and helpfulness of the support team. Medallia DXA also receives positive remarks for its support, but it does not match the high ratings that Glassbox has achieved in this area.
- Users highlight that Glassbox's visual session replay feature is particularly effective for identifying user experience issues quickly. While Medallia DXA offers session replay capabilities, users have noted that its insights can sometimes be less actionable compared to the real-time data provided by Glassbox.
- Reviewers indicate that Glassbox's market presence is robust, with a larger number of reviews reflecting a wider user base and more recent feedback. Medallia DXA, while having a solid reputation, has fewer recent reviews, which may suggest a need for improvement in user engagement and satisfaction.
Pricing
Entry-Level Pricing
Glassbox
No pricing availableMedallia Digital Experience Analytics (DXA)
No pricing availableFree Trial
Glassbox
Free Trial is available
Medallia Digital Experience Analytics (DXA)
No trial information availableRatings
Meets Requirements
9.8
736
7.8
22
Ease of Use
9.7
738
7.9
22
Ease of Setup
9.8
473
7.8
10
Ease of Admin
9.8
343
8.9
9
Quality of Support
9.8
735
8.6
20
Has the product been a good partner in doing business?
9.9
347
9.5
10
Product Direction (% positive)
9.9
727
8.9
21
Features by Category
Metrics
9.9
572
8.5
10
9.9
566
8.6
11
9.9
560
7.7
11
9.9
564
8.7
10
9.9
559
7.4
9
9.9
545
8.0
10
9.9
541
7.7
10
9.9
546
8.2
10
9.9
541
8.8
11
Reporting
9.9
554
Not enough data
9.9
540
7.4
9
9.8
532
7.9
8
9.9
532
8.3
10
9.9
528
7.6
11
9.9
520
8.5
9
9.9
532
6.9
9
Other
9.9
522
Feature Not Available
9.9
505
Feature Not Available
9.9
503
8.1
9
9.9
497
8.5
8
9.9
490
7.4
7
9.8
486
Not enough data
9.9
488
7.6
7
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Administration
9.9
516
Not enough data
9.9
492
Not enough data
9.9
530
Not enough data
9.8
518
Not enough data
User Identification
9.9
478
Not enough data
10.0
481
Not enough data
10.0
485
Not enough data
Tracking & Reporting
10.0
472
Not enough data
10.0
471
Not enough data
10.0
468
Not enough data
9.9
465
Not enough data
10.0
474
Not enough data
10.0
468
Not enough data
Metrics
10.0
457
Not enough data
9.9
469
Not enough data
10.0
470
Not enough data
10.0
467
Not enough data
9.9
470
Not enough data
User Behavior
9.8
518
|
Verified
9.0
12
|
Verified
9.8
514
|
Verified
8.3
12
|
Verified
9.8
515
|
Verified
7.7
13
|
Verified
A/B Testing
9.8
501
|
Verified
8.1
9
9.8
506
7.8
6
|
Verified
9.8
526
|
Verified
7.3
10
|
Verified
9.9
494
|
Verified
7.6
9
|
Verified
Visitor Information
9.8
540
|
Verified
8.3
8
|
Verified
9.8
561
|
Verified
7.7
8
|
Verified
Agentic AI - Session Replay
8.5
11
Not enough data
Product Analytics
10.0
449
8.3
5
9.9
449
7.4
7
9.9
450
6.9
6
10.0
452
8.3
7
9.9
457
7.2
6
10.0
451
8.3
7
9.9
468
7.7
5
10.0
445
7.9
8
Agentic AI - Product Analytics
9.5
7
Not enough data
9.8
7
Not enough data
9.2
6
Not enough data
10.0
6
Not enough data
Analytics
10.0
294
Not enough data
10.0
297
Not enough data
10.0
293
Not enough data
10.0
297
Not enough data
10.0
295
Not enough data
10.0
311
Not enough data
Administration
10.0
307
Not enough data
10.0
290
Not enough data
10.0
290
Not enough data
Generative AI
10.0
58
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
10.0
435
Not enough data
9.9
437
Not enough data
9.9
437
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.9
407
Not enough data
9.9
431
Not enough data
9.9
430
Not enough data
Performance
10.0
430
Not enough data
10.0
432
Not enough data
10.0
429
Not enough data
10.0
430
Not enough data
Platform Basics
9.9
339
Not enough data
9.9
340
Not enough data
9.9
333
Not enough data
9.9
335
Not enough data
10.0
163
Not enough data
Agentic AI - Customer Journey Mapping
9.0
7
Not enough data
Platform Basics
9.9
471
|
Verified
Not enough data
9.8
475
|
Verified
Not enough data
Platform Data
9.9
472
|
Verified
Not enough data
9.9
470
|
Verified
Not enough data
9.9
476
|
Verified
Not enough data
9.9
473
|
Verified
Not enough data
Platform Additional Functionality
9.8
473
|
Verified
Not enough data
9.9
466
|
Verified
Not enough data
9.9
477
|
Verified
Not enough data
Agentic AI - Customer Journey Analytics
10.0
6
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
10.0
6
Not enough data
Feedback Management
9.9
211
Not enough data
9.9
211
Not enough data
9.9
211
Not enough data
Feedback Analysis
9.9
212
Not enough data
9.7
209
Not enough data
9.9
211
Not enough data
Feedback Sources
9.9
210
Not enough data
9.9
212
Not enough data
9.4
210
Not enough data
9.9
209
Not enough data
Generative AI
9.8
67
Not enough data
Feature Not Available
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Computing
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Experimental Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - A/B Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
10.0
62
Not enough data
Feature Not Available
Not enough data
Survey Management
10.0
290
Not enough data
10.0
270
Not enough data
10.0
269
Not enough data
9.6
264
Not enough data
Process Management
10.0
264
Not enough data
10.0
266
Not enough data
10.0
268
Not enough data
10.0
280
Not enough data
System Management
10.0
243
Not enough data
10.0
238
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
9.9
480
8.1
12
9.9
481
8.9
9
9.9
466
8.5
11
9.9
464
7.4
12
9.9
467
7.6
12
Reporting
10.0
467
7.5
12
9.9
466
8.8
13
9.9
467
8.3
9
10.0
460
8.3
12
Metrics
10.0
457
Not enough data
9.9
469
Not enough data
10.0
470
Not enough data
10.0
467
Not enough data
9.9
470
Not enough data
Variation Testing
10.0
429
Not enough data
10.0
428
Not enough data
10.0
431
Not enough data
10.0
436
Not enough data
10.0
427
Not enough data
10.0
430
Not enough data
Reporting
10.0
459
Not enough data
10.0
456
Not enough data
Personalization
10.0
445
Not enough data
10.0
428
Not enough data
10.0
425
Not enough data
Administration
10.0
426
Not enough data
10.0
428
Not enough data
10.0
429
Not enough data
10.0
429
Not enough data
Categories
Categories
Shared Categories
Glassbox and Medallia Digital Experience Analytics (DXA) are categorized as Product Analytics, Session Replay, Heatmap Tools, and Digital Analytics
Unique Categories
Glassbox is categorized as Customer Journey Mapping, Feedback Analytics, Digital Experience Monitoring (DEM), E-Commerce Analytics, Customer Journey Analytics, Mobile App Analytics, Mobile App Optimization, Enterprise Feedback Management, Digital Accessibility Platforms, and Digital Accessibility Tools
Medallia Digital Experience Analytics (DXA) is categorized as A/B Testing
Reviews
Reviewers' Company Size
Glassbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Medallia Digital Experience Analytics (DXA)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
37.2%
Insurance
11.5%
Retail
11.1%
Telecommunications
6.3%
Banking
3.6%
Other
30.3%
Telecommunications
14.7%
Insurance
14.7%
Financial Services
8.8%
Retail
5.9%
Oil & Energy
5.9%
Other
50.0%
Discussions
When do we get to utilize Customer Journey Maps?
2 Comments
Official Response from Glassbox
Hi Farukh, thanks for asking. Augmented Journey Maps (AJM) is indeed one of our most valuable - and highly anticipated - features.
With your impending...Read more
Can you configure struggle scores based on a journey type
2 Comments
DG
Hello there, Tanya, this is supported of course - please reach out to your Customer Success Manager - or reach out to me directly if you like and I will...Read more
What is the best way to insights which are only relevant to me
1 Comment
DG
Hey Joe - we do! in our latest release you can see Business insights, Engagement insights, Experience Insight, and Technical insights - so you can choose the...Read more
Medallia Digital Experience Analytics (DXA) has no discussions with answers
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