Compare Glassbox and Lucky Orange 
At a Glance
Market Segments
Enterprise (78.3% of reviews)
Small-Business (85.4% of reviews)
Entry-Level Pricing
No pricing available
$0.00 Per Month
Glassbox
Star Rating
(804)4.9 out of 5
Market Segments
Enterprise (78.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about GlassboxLucky Orange
Star Rating
(350)4.6 out of 5
Market Segments
Small-Business (85.4% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 8 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Glassbox excels in providing a comprehensive view of user behavior, with its real-time session replay feature allowing users to quickly identify areas for improvement. This capability is particularly praised for capturing every digital interaction automatically, making it easier to draw accurate conclusions without extensive tagging.
- Users say that Lucky Orange offers an intuitive user interface and a straightforward integration process, which many find appealing, especially for small businesses. Reviewers appreciate its affordability and the variety of features that help enhance user experience and support conversions, such as the ability to book meetings directly through the platform.
- According to verified reviews, Glassbox stands out for its high-quality support and ease of use, with users highlighting its ability to create analytical reports based on session replays. This feature is particularly beneficial for teams looking to derive insights from user interactions without a steep learning curve.
- Reviewers mention that while Lucky Orange provides valuable insights into website activity, it sometimes struggles with more advanced analytics compared to Glassbox. Users have noted that Glassbox's robust data capabilities allow for deeper analysis, which is essential for larger enterprises looking to optimize their digital strategies.
- Users highlight that Lucky Orange's features, such as heatmaps and customer interaction tools, are effective for improving user experience, but they may not be as comprehensive as Glassbox's offerings. The latter's ability to capture large pools of user data and provide a transparent view of user behavior is a significant advantage for those needing detailed analytics.
- G2 reviewers indicate that while both products have their strengths, Glassbox's higher overall satisfaction ratings reflect its ability to meet the needs of enterprise-level clients more effectively. Users appreciate the platform's extensive features and reliable support, which contribute to a more seamless experience in managing user data and insights.
Pricing
Entry-Level Pricing
Glassbox
No pricing availableLucky Orange
Free
$0.00
Per Month
Full access to get started
- 100 monthly sessions
- 1 website
- Unlimited team members
Free Trial
Glassbox
Free Trial is available
Lucky Orange
Free Trial is available
Ratings
Meets Requirements
9.8
736
8.9
305
Ease of Use
9.7
738
8.9
310
Ease of Setup
9.8
473
9.2
241
Ease of Admin
9.8
343
9.2
164
Quality of Support
9.8
735
9.1
253
Has the product been a good partner in doing business?
9.9
347
9.2
154
Product Direction (% positive)
9.9
727
9.0
301
Features by Category
Metrics
9.9
572
8.8
100
9.9
566
8.7
98
9.9
560
8.6
100
9.9
564
8.7
98
9.9
559
8.0
89
9.9
545
7.8
55
9.9
541
7.7
46
9.9
546
8.3
93
9.9
541
8.2
92
Reporting
9.9
554
9.1
105
9.9
540
8.5
89
9.8
532
Feature Not Available
9.9
532
8.2
90
9.9
528
8.0
87
9.9
520
8.0
84
9.9
532
8.2
91
Other
9.9
522
8.0
90
9.9
505
Feature Not Available
9.9
503
7.4
45
9.9
497
7.5
81
9.9
490
7.6
85
9.8
486
7.4
78
9.9
488
Feature Not Available
Agentic AI - Digital Analytics
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
5.5
7
10.0
5
5.5
7
Administration
9.9
516
8.1
88
9.9
492
Feature Not Available
9.9
530
8.5
102
9.8
518
8.5
100
User Identification
9.9
478
Not enough data
10.0
481
Not enough data
10.0
485
Not enough data
Tracking & Reporting
10.0
472
Not enough data
10.0
471
Not enough data
10.0
468
Not enough data
9.9
465
Not enough data
10.0
474
Not enough data
10.0
468
Not enough data
Metrics
10.0
457
Not enough data
9.9
469
Not enough data
10.0
470
Not enough data
10.0
467
Not enough data
9.9
470
Not enough data
User Behavior
9.8
518
|
Verified
8.9
146
|
Verified
9.8
514
|
Verified
8.5
139
|
Verified
9.8
515
|
Verified
8.2
129
|
Verified
A/B Testing
9.8
501
|
Verified
7.3
118
|
Verified
9.8
506
6.5
64
9.8
526
|
Verified
7.9
58
9.9
494
|
Verified
7.8
115
|
Verified
Visitor Information
9.8
540
|
Verified
7.7
135
|
Verified
9.8
561
|
Verified
7.8
115
Agentic AI - Session Replay
8.5
11
Feature Not Available
Product Analytics
10.0
449
Feature Not Available
9.9
449
8.4
43
9.9
450
8.1
42
10.0
452
8.1
42
9.9
457
7.8
40
10.0
451
Feature Not Available
9.9
468
Feature Not Available
10.0
445
7.6
38
Agentic AI - Product Analytics
9.5
7
Feature Not Available
9.8
7
Feature Not Available
9.2
6
Not enough data
10.0
6
Not enough data
Behavioral Analytics - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Infrastructure - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI driven optimization - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
10.0
294
8.4
23
10.0
297
8.2
41
10.0
293
8.5
42
10.0
297
7.5
40
10.0
295
7.4
41
10.0
311
Feature Not Available
Administration
10.0
307
7.4
40
10.0
290
7.0
39
10.0
290
7.7
38
Generative AI
10.0
58
6.0
30
Agentic AI - E-Commerce Analytics
Not enough data
5.5
13
Not enough data
6.5
13
Not enough data
6.3
13
Not enough data
5.5
13
Not enough data
6.8
14
Experience
10.0
435
Not enough data
9.9
437
Not enough data
9.9
437
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.9
407
Not enough data
9.9
431
Not enough data
9.9
430
Not enough data
Performance
10.0
430
Not enough data
10.0
432
Not enough data
10.0
429
Not enough data
10.0
430
Not enough data
Platform Basics
9.9
339
Not enough data
9.9
340
Not enough data
9.9
333
Not enough data
9.9
335
Not enough data
10.0
163
Not enough data
Agentic AI - Customer Journey Mapping
9.0
7
Not enough data
Platform Basics
9.9
471
|
Verified
Not enough data
9.8
475
|
Verified
Not enough data
Platform Data
9.9
472
|
Verified
Not enough data
9.9
470
|
Verified
Not enough data
9.9
476
|
Verified
Not enough data
9.9
473
|
Verified
Not enough data
Platform Additional Functionality
9.8
473
|
Verified
Not enough data
9.9
466
|
Verified
Not enough data
9.9
477
|
Verified
Not enough data
Agentic AI - Customer Journey Analytics
10.0
6
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
10.0
6
Not enough data
Feedback Management
9.9
211
Not enough data
9.9
211
Not enough data
9.9
211
Not enough data
Feedback Analysis
9.9
212
Not enough data
9.7
209
Not enough data
9.9
211
Not enough data
Feedback Sources
9.9
210
Not enough data
9.9
212
Not enough data
9.4
210
Not enough data
9.9
209
Not enough data
Generative AI
9.8
67
Not enough data
Feature Not Available
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
10.0
62
Not enough data
Feature Not Available
Not enough data
Survey Management
10.0
290
Not enough data
10.0
270
Not enough data
10.0
269
Not enough data
9.6
264
Not enough data
Process Management
10.0
264
Not enough data
10.0
266
Not enough data
10.0
268
Not enough data
10.0
280
Not enough data
System Management
10.0
243
Not enough data
10.0
238
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Feature Not Available
Not enough data
6.0
15
Not enough data
Feature Not Available
Not enough data
6.0
15
Not enough data
5.4
15
Not enough data
5.8
15
Analysis
9.9
480
8.6
119
9.9
481
8.4
119
9.9
466
8.3
129
9.9
464
8.1
123
9.9
467
8.5
131
Reporting
10.0
467
9.1
141
9.9
466
8.7
142
9.9
467
8.9
134
10.0
460
8.3
120
Metrics
10.0
457
Not enough data
9.9
469
Not enough data
10.0
470
Not enough data
10.0
467
Not enough data
9.9
470
Not enough data
Variation Testing
10.0
429
Not enough data
10.0
428
Not enough data
10.0
431
Not enough data
10.0
436
Not enough data
10.0
427
Not enough data
10.0
430
Not enough data
Reporting
10.0
459
Not enough data
10.0
456
Not enough data
Personalization
10.0
445
Not enough data
10.0
428
Not enough data
10.0
425
Not enough data
Administration
10.0
426
Not enough data
10.0
428
Not enough data
10.0
429
Not enough data
10.0
429
Not enough data
Categories
Categories
Shared Categories
Glassbox and Lucky Orange are categorized as E-Commerce Analytics, Product Analytics, Session Replay, Heatmap Tools, and Digital Analytics
Unique Categories
Lucky Orange has no unique categories
Reviews
Reviewers' Company Size
Glassbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Lucky Orange
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
37.2%
Insurance
11.5%
Retail
11.1%
Telecommunications
6.3%
Banking
3.6%
Other
30.3%
Retail
15.1%
Marketing and Advertising
8.4%
Apparel & Fashion
6.3%
Consumer Goods
5.4%
Computer Software
5.4%
Other
59.3%
Discussions
When do we get to utilize Customer Journey Maps?
2 Comments
Official Response from Glassbox
Hi Farukh, thanks for asking. Augmented Journey Maps (AJM) is indeed one of our most valuable - and highly anticipated - features.
With your impending...Read more
Can you configure struggle scores based on a journey type
2 Comments
DG
Hello there, Tanya, this is supported of course - please reach out to your Customer Success Manager - or reach out to me directly if you like and I will...Read more
What is the best way to insights which are only relevant to me
1 Comment
DG
Hey Joe - we do! in our latest release you can see Business insights, Engagement insights, Experience Insight, and Technical insights - so you can choose the...Read more
Is there a mobile app?
2 Comments
SC
I would love to be able to have lucky orange as a mobile app so I can track my store when I'm not around my computer.Read more
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