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At a Glance
Market Segments
Enterprise (78.1% of reviews)
Small-Business (60.9% of reviews)
Entry-Level Pricing
No pricing available
Free 1000 Sessions Per Month
Glassbox
Star Rating
(806)4.9 out of 5
Market Segments
Enterprise (78.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about GlassboxLogRocket
Star Rating
(2,245)4.6 out of 5
Market Segments
Small-Business (60.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1000 Sessions Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Glassbox excels in Account-Level Analytics with a perfect score of 10.0, while LogRocket falls short at 7.7. Reviewers mention that Glassbox provides comprehensive insights at the account level, which is crucial for enterprise users needing detailed performance metrics.
- Reviewers mention that Glassbox's Session Replays feature, scoring 9.9, offers a superior experience compared to LogRocket's 9.4. Users appreciate the clarity and detail in Glassbox's session replays, which help in understanding user behavior more effectively.
- Users on G2 highlight Glassbox's Custom Event Tracking capabilities, scoring 9.9, as a standout feature, while LogRocket's score of 8.4 indicates room for improvement. Reviewers say that Glassbox allows for more tailored tracking of user interactions, which is essential for targeted analysis.
- Reviewers mention that Glassbox's Heat Maps feature, with a perfect score of 10.0, provides invaluable visual insights into user engagement, whereas LogRocket's score of 8.5 suggests it may not be as effective in this area. Users say that the heat maps in Glassbox help in identifying areas of interest on a webpage more clearly.
- Users report that Glassbox's Real-Time Reporting feature, scoring 9.9, is significantly more robust than LogRocket's 8.6. Reviewers mention that the immediacy of insights from Glassbox allows for quicker decision-making, which is vital for businesses needing to respond to user behavior promptly.
- G2 users highlight that Glassbox's Performance and Reliability scores a perfect 10.0, while LogRocket's score of 8.8 indicates it may not be as dependable. Users say that Glassbox consistently delivers reliable performance, which is critical for enterprise-level applications where downtime can be costly.
Pricing
Entry-Level Pricing
Glassbox
No pricing availableLogRocket
FREE FOREVER
Free
1000 Sessions Per Month
- Core LogRocket features
- 3 seats
- 1-month data retention
Free Trial
Glassbox
Free Trial is available
LogRocket
Free Trial is available
Ratings
Meets Requirements
9.8
738
8.9
1,977
Ease of Use
9.7
740
8.7
2,014
Ease of Setup
9.8
475
9.0
1,064
Ease of Admin
9.8
343
9.1
663
Quality of Support
9.8
737
8.9
1,266
Has the product been a good partner in doing business?
9.9
347
9.1
584
Product Direction (% positive)
9.9
729
9.0
1,936
Features by Category
Metrics
9.9
572
8.9
330
9.9
566
8.5
304
9.9
560
8.2
292
9.9
564
8.7
306
9.9
559
8.4
290
9.9
545
7.9
271
9.9
541
8.0
260
9.9
546
8.0
258
9.9
541
8.0
264
Reporting
9.9
554
8.6
306
9.9
540
8.0
272
9.8
532
8.0
274
9.9
532
7.9
268
9.9
528
7.8
256
9.9
520
8.0
258
9.9
532
8.3
275
Other
9.9
522
8.5
279
9.9
505
8.1
251
9.9
503
8.3
259
9.9
497
7.6
229
9.9
490
7.3
152
9.8
486
Feature Not Available
9.9
488
7.8
231
Agentic AI - Digital Analytics
Not enough data
7.2
18
Not enough data
6.8
18
Not enough data
6.8
18
10.0
5
6.9
18
Administration
9.9
516
8.2
319
9.9
492
8.3
313
9.9
530
8.7
362
9.8
518
8.3
342
User Identification
9.9
478
Not enough data
10.0
481
Not enough data
10.0
485
Not enough data
Tracking & Reporting
10.0
472
Not enough data
10.0
471
Not enough data
10.0
468
Not enough data
9.9
465
Not enough data
10.0
474
Not enough data
10.0
468
Not enough data
Metrics
10.0
457
Not enough data
9.9
469
Not enough data
10.0
470
Not enough data
10.0
467
Not enough data
9.9
470
Not enough data
User Behavior
9.8
520
|
Verified
8.9
1221
|
Verified
9.8
516
|
Verified
8.7
1202
|
Verified
9.8
517
|
Verified
7.9
1095
|
Verified
A/B Testing
9.8
503
|
Verified
8.4
1149
|
Verified
9.8
508
7.1
855
9.8
528
|
Verified
7.8
972
9.9
496
|
Verified
7.1
862
|
Verified
Visitor Information
9.8
542
|
Verified
8.7
1238
|
Verified
9.8
562
|
Verified
8.3
1200
Agentic AI - Session Replay
8.7
13
7.0
149
Product Analytics
10.0
450
7.7
368
9.9
450
8.3
407
9.9
451
7.5
372
9.9
453
7.5
364
9.9
458
7.2
362
10.0
452
7.3
340
9.9
469
Feature Not Available
10.0
446
7.5
354
Agentic AI - Product Analytics
9.6
8
6.2
41
9.6
8
5.9
40
9.3
7
6.4
40
9.8
7
6.2
41
Analytics
10.0
295
Not enough data
10.0
298
Not enough data
9.9
294
Not enough data
10.0
298
Not enough data
10.0
296
Not enough data
10.0
311
Not enough data
Administration
9.9
308
Not enough data
10.0
291
Not enough data
10.0
291
Not enough data
Generative AI
10.0
59
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
10.0
437
Not enough data
9.9
439
Not enough data
9.9
439
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.9
409
Not enough data
9.9
433
Not enough data
9.9
432
Not enough data
Performance
10.0
432
Not enough data
10.0
434
Not enough data
10.0
431
Not enough data
10.0
432
Not enough data
Bug Reporting
Not enough data
8.0
776
Not enough data
7.8
730
Not enough data
7.6
724
Bug Monitoring
Not enough data
8.4
843
Not enough data
8.5
873
Not enough data
7.8
841
Agentic AI - Bug Tracking
Not enough data
6.8
63
Not enough data
6.9
63
Not enough data
6.9
61
Platform Basics
9.9
340
Not enough data
9.9
341
Not enough data
10.0
334
Not enough data
9.9
336
Not enough data
10.0
164
Not enough data
Agentic AI - Customer Journey Mapping
9.2
8
Not enough data
Platform Basics
9.9
471
|
Verified
Not enough data
9.8
475
|
Verified
Not enough data
Platform Data
9.9
472
|
Verified
Not enough data
9.9
470
|
Verified
Not enough data
9.9
476
|
Verified
Not enough data
9.9
473
|
Verified
Not enough data
Platform Additional Functionality
9.8
473
|
Verified
Not enough data
9.9
466
|
Verified
Not enough data
9.9
477
|
Verified
Not enough data
Agentic AI - Customer Journey Analytics
10.0
6
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
10.0
6
Not enough data
Monitoring
Not enough data
8.3
380
Not enough data
8.5
393
Not enough data
8.6
396
Not enough data
7.4
333
Not enough data
8.0
337
Response
Not enough data
8.6
416
Not enough data
8.2
369
Not enough data
8.1
371
Agentic AI - Application Performance Monitoring (APM)
Not enough data
6.9
12
Not enough data
6.1
12
Not enough data
6.5
12
Not enough data
6.5
12
Not enough data
7.1
13
Performance
Not enough data
8.7
389
Not enough data
8.2
358
Functionality
Not enough data
7.9
329
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.7
320
Feedback Management
9.9
211
Not enough data
9.9
211
Not enough data
9.9
211
Not enough data
Feedback Analysis
9.9
212
Not enough data
9.7
209
Not enough data
9.9
211
Not enough data
Feedback Sources
9.9
210
Not enough data
9.9
212
Not enough data
9.4
210
Not enough data
9.9
209
Not enough data
Generative AI
9.8
67
Not enough data
Feature Not Available
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
10.0
62
Not enough data
Feature Not Available
Not enough data
Survey Management
10.0
290
Not enough data
10.0
270
Not enough data
10.0
269
Not enough data
9.6
264
Not enough data
Process Management
10.0
264
Not enough data
10.0
266
Not enough data
10.0
268
Not enough data
10.0
280
Not enough data
System Management
10.0
243
Not enough data
10.0
238
Not enough data
Agentic AI - Heatmap Tools
Not enough data
6.9
17
Not enough data
7.5
17
Not enough data
7.1
16
Not enough data
7.0
16
Not enough data
7.6
15
Not enough data
7.3
16
Analysis
9.9
480
7.8
191
9.9
481
8.0
191
9.9
466
7.7
186
9.9
464
7.9
189
9.9
467
8.3
198
Reporting
10.0
467
8.5
213
9.9
466
9.4
221
9.9
467
8.9
205
10.0
460
8.0
195
Metrics
10.0
457
Not enough data
9.9
469
Not enough data
10.0
470
Not enough data
10.0
467
Not enough data
9.9
470
Not enough data
Variation Testing
10.0
430
Feature Not Available
10.0
429
Feature Not Available
10.0
432
7.7
78
10.0
437
Feature Not Available
10.0
428
Feature Not Available
10.0
431
Feature Not Available
Reporting
10.0
460
8.0
152
10.0
457
8.3
158
Personalization
10.0
446
Feature Not Available
10.0
429
Feature Not Available
10.0
426
8.3
124
Administration
10.0
427
8.5
131
10.0
429
8.6
128
10.0
430
8.8
139
10.0
430
8.6
134
Categories
Categories
Shared Categories
Glassbox and LogRocket are categorized as Product Analytics, Session Replay, Heatmap Tools, Mobile App Optimization, and Digital Analytics
Unique Categories
LogRocket is categorized as Application Performance Monitoring (APM) and Bug Tracking
Reviews
Reviewers' Company Size
Glassbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LogRocket
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
37.1%
Insurance
11.5%
Retail
11.1%
Telecommunications
6.3%
Banking
3.6%
Other
30.5%
Computer Software
28.8%
Information Technology and Services
13.0%
Financial Services
11.1%
Marketing and Advertising
2.5%
Insurance
2.2%
Other
42.4%
Discussions
When do we get to utilize Customer Journey Maps?
2 Comments
Official Response from Glassbox
Hi Farukh, thanks for asking. Augmented Journey Maps (AJM) is indeed one of our most valuable - and highly anticipated - features.
With your impending...Read more
Can you configure struggle scores based on a journey type
2 Comments
DG
Hello there, Tanya, this is supported of course - please reach out to your Customer Success Manager - or reach out to me directly if you like and I will...Read more
What is the best way to insights which are only relevant to me
1 Comment
DG
Hey Joe - we do! in our latest release you can see Business insights, Engagement insights, Experience Insight, and Technical insights - so you can choose the...Read more
Is there a way to initialize Logrocket to update the user's name?
3 Comments
BB
Yes, you can do this:
LogRocket.identify(username, {
name,
email: username,
});Read more
How could I use session recording within an automated selenium test to generate user manuals?
1 Comment
LD
question
Read more
What are the best practices when it comes to masking or excluding the data from collection?
1 Comment
CK
Hi Bakul, great question! We would recommend hiding any sensitive user information such as passwords, credit card information, and personal data.
If you...Read more
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